Customer Reviews for U-Haul Moving & Storage of Front Street
Location en tout temps  |  U-Haul Truck Share 24/7© Location

206 évaluations

262 Front St   Binghamton, NY 13902

(607) 821-0794

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(607) 821-0794

262 Front St
Binghamton, NY 13902

Services dans cet établissement :

Heures d'ouverture de l'établissement

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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

There is no office on-site and security is poor. The gate was broken for several months during my rental period. The open lockers in my unit were not secure and there is no lock on the outer entry door. There was no working light in the unit. I did not feel safe accessing my locker. When I removed my belongings there was water damage and mouse droppings. Items accumulated in the common area of the unit and it appeared that the empty lockers were being utilized. This facility need to invest in an on-site guard and MUCH better security procedures.

cindy h.  |  Expérience générale 
Évaluation :
2

I was afraid of being alone there !! It was robbed once during my storage time . Also had to call police because a group of young adults were waiting for me to open the gate and ran in so I left .

Carol V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

andrea b.  |  Expérience générale 
Évaluation :
5

From the beginning this was an excellent experience for me with this UHaul store 🏆🏆🏆🙏

jennifer k.  |  Expérience générale 
Évaluation :
1

Bc they try to give me that had a lock on aready and I had to keep on run back to the store 4 time and very Rude no discount was applied to me and no staorge was give to me

RALPHC B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis B.  |  Expérience générale 
Évaluation :
5

Thanks to all the staff! Jason and Vanessa were supportive and helpful!!! Merci.

Tia R.  |  Premières impressions 
Évaluation :
3

The corporate online and phone help services were very stressful,time consuming while under time restraints,useless in resolving issues. Dispite multiple additional trips between satallite location and contact location,employees were extremely helpful and resolved issues as effectively as they could.

David R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angie D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy P.  |  Premières impressions 
Évaluation :
5

The gentleman. Who took care of my had fantastic customer service and made sure that I left a happy customer!

Jeff G.  |  Premières impressions 
Évaluation :
5

This is my second unit in a month. The people were so nice and helpful. Access to my units was great, easy to get to. I will definitely recommend you !!

Angela P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joel d.  |  Expérience générale 
Évaluation :
2

Your staff is wonderful; the best asset your company has. But, having to wait almost 30 minutes to speak to someone when I phone what should be a local office but is just a national center is ridiculous. More importantly, your storage facility at 262 Front St in Binghamton has no office-it has been CLOSED for over 2YEARS!!!! Didn't someone tell you???? Even more important, 262 Front St is infested with both hornets and bees. I Was STUNG TWICE at the facility. Lucky for both of us I'm not allergic; otherwise you would be facing a serious lawsuit. I would never recommend this storage facility to anyone.

Therese Adele K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherhonda c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P.  |  Premières impressions 
Évaluation :
1

The guy behind the counter was very helpful. It was still a very bad experience. I filled out the application online I still had to go down and fill out paperwork to a different site. Got all the paperwork filled out wet to my storage unit ended up getting locked in the gates for about 2 hours cuz my password didn't work. When I did find my you and I it had a lock on it I had to go back because the phones were busy and nobody was answering. The guy gave me a key so I had to go back to the and it was the wrong key so I had to go back to the office and get another key. A half hour job turned into about 3 hours of BS. I was actually at work on the clock trying to do this during my lunch break.

Matthew R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laurie B.  |  Premières impressions 
Évaluation :
3

The people were good. However, the online web site is nothing desirable and needs substantial improvement.

dorota b.  |  Premières impressions 
Évaluation :
5

The employees were nice and didn’t have no attitude and was polite to me as a customer Thank you so much

juvon t.  |  Premières impressions 
Évaluation :
5

I just needed something to go right the day we moved in and it did. Not one issue. Thank you for making it so easy.

Deborah B.  |  Online Move In 
Évaluation :
5

Uhaul online was easy. I didn't see anyone from the facility itself though. The small storage unit also had a little bit of left over garbage from last customer that we had to throw out. Nice place.

Jeffrey C.  |  Online Move In 
Évaluation :
5

All staff involved were knowledgeable nd efficient. VERY easy!

David K.  |  Premières impressions 
Évaluation :
3

My first u-haul order was messed up on 9/20/18. I was on the telephone for hours and did not even get my u-haul until 9/27/18. Once the mess was settled, everything from that point went well until they picked up my box and lifted up my walkway.

Debbie G. 
Évaluation :
5

Nothing every thing was great

Joe T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin C. 
Évaluation :
5

No comment!

Mark M. 
Évaluation :
5

nothing

BILL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonas P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Derek S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
5

Great rent, straps broke due to unknown cause and i wasnt hassled or charged for their replacement thankfully

ROBERT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK D. 
Évaluation :
5

Personal was very helpful, no problem returning the truck there, had all over information a file. Was sorry to hear of the problems we had at the starting point, was unable to do any thing about refunds, which I said was not his fault or problem. We where in and out of there in less then 5 minutes.

Sam P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan M. 
Évaluation :
5

The Front Street location was helpful and easy on our drop off.

Nicholas K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
1

Rented a trailer with no license plate and got pulled over

Edin Z. 
Évaluation :
5

Both gentlemen that helped me were very polite. I recommend this place to anyone.

Lucas C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathan C. 
Évaluation :
5

I've had an excellent experience with Uhaul. I will rent from them again. Totally satisfied

Vanessa J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynne S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe R. 
Évaluation :
3

Not make deals for moving vehicles that you won't actually have on the days for which they are wanted nor at the agreed upon location. (or anywhere close)

alyssa G. 
Évaluation :
5

easy to find , looked like new building, very professional staff, drop off took several minutes and was a pleasure

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diane W. 
Évaluation :
1

it would have been nice to know when I purchased the insurance that It DOES NOT cover certain damages to the the truck. And that plastic corners cost hundreds of dollars to fix! I will rent from uhaul ever again!

Billy jo F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
2

The staff there are just wonderful. Very Very Helpful. The computer system doesn't work and it takes at least 1/2 to rent anything. They don't sell hitches or boxes. We bought units in an auction and there was so much rat crap inches deep in some units that I would never store anything there. Shawn and Nicole are great employees butt he place is a dump.. Chenango Street is great

Ellen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kate F. 
Évaluation :
3

Do not bill extra for wrong location when drop off was correct.

Bonnie M. 
Évaluation :
4

The young lady was awesome and explained everything.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc C. 
Évaluation :
3

Gentleman at the counter need to count the number of bags of blankets he gives you I only took 3 got charged for 5

Steve K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
1

This location is not up to U Haul standard and should be shut down. It is also a repocession operation and drugs are openly sold on the street.. Because of the repo operation, my tow vehicle, trailer, and car had to arranged in a curve. Further the trailer was not set up properly according to U Haul procedures. Your operator directed the damage to my car. The trailer equipment was defective and could not properly fasten my car. Further no one apologized or offered the 50 $guaranty.

Peter C. 
Évaluation :
5

The general manager provided excellent customer service.

Shalika B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kevin G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TINA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill P. 
Évaluation :
5

Nothing! Very happy,great customer service

Daniel F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kevin K. 
Évaluation :
4

Anthony was very accommodating and friendly. He seemed to enjoy doing the work he does. He covered all the details but not in a boring way. He's a great people person.

Mark R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan B. 
Évaluation :
4

I was charged an additional fee of several dollars for being over the allowed mileage, even though I was actually 8 miles under the allowed mileage per my GPS and Google maps. Not a big deal, but the one minor negative for the moving experience that day.

Gary D. 
Évaluation :
3

have fuel tanks FULL, then they can much more easily be returned at FULL, this trying to figure out how much to put in so it comes up to 3/8 of a tank is nonsense.

ROBERT D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEN P. 
Évaluation :
3

Very helpful and pleasant.

Michelle L. 
Évaluation :
1

I paid for an extra 90 miles for a total of 120. I used a total of 53 miles so I used 20 miles that I paid extra for and they rest (70) miles I don't get my money back it kinda of a all well you lose kinda deal. I got more then I needed just so I don't go over the allowed amount well this will be the last Time I ever use them and I will tell anyone I know not to because this isn't right

AJ C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGG M. 
Évaluation :
3

very friendly staff and had no issues what so ever and the price was just great.

JOHN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUCILLE F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSHUA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
3

The truck had a VERY BAD front end shake (bounce) that I couldn't see out of the drivers side mirror. Which make it a very unpleasant trip,

DOUG S. 
Évaluation :
5

The general manager (Anthony Hall) was helpful. The pick up and return of the vehicle went smoothly. Vehicle was clean and performed well.

gil D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETE V. 
Évaluation :
5

Wonderful customer service! Both the manager, Anthony, and the customer service representative (I cannot recall her name) were professional and helpful. This shop is new to U-Haul and they have cleaned it ip inside, outside and definitely improved the facility. Give them both a raise!

KRISTA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAWRENCE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KAREN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADDY G. 
Évaluation :
3

Was not able to rent the size truck I reserved. Pick up location was changed last minute.

SHARON J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIA N. 
Évaluation :
5

Great management, hard working people

GINA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara G. 
Non les évaluations ont été soumises pour cet établissement.

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