Customer Reviews for U-Haul Moving & Storage of Gainesville

2 725 évaluations

4821 NW 6th St   Gainesville, FL 32609
(Near 84 Lumber)

(352) 415-8437

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(352) 415-8437

4821 NW 6th St
Gainesville, FL 32609
(Near 84 Lumber)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Have the worker check the truck snd gas before you let the renter leave . Isn't that policy?

JANINE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ivan H. 
Évaluation :
3

We originally reserved a trailer with U-Haul Neighborhood Dealer 2832 NE 20th Way Unit A, Gainesville, FL 32609 to pick up on Sunday morning. We drove from out of state and discovered the place was closed for the weekend. We called there number and they said no one was coming in and they did not have a trailer ready for us. We contacted the 1-800 U-Haul number and they were surprised U-Haul Neighborhood Dealer 2832 NE 20th Way Unit A, Gainesville, FL 32609 was not opened. we were directed to U-Haul Moving & Storage of Gainesville 4821 NW 6th St Gainesville, FL 32609 to pick up a trailer. The trailer we picked up was dirty and had green mold on it. We cleaned it before we returned it.

Philip S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leron P. 
Évaluation :
5

Nothing. Everything went smoothly.

Karen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron J. 
Évaluation :
5

TJ in particular was really helpful. He helped me access my unit when I tried to get back in for the first time in almost a year and had forgotten the entry process. A great organization that I can't over-praise.

WILLIAMD T.  |  Expérience générale 
Évaluation :
5

The staff was courteous and efficient.

gary W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Randall T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin S. 
Évaluation :
4

I got sent to this location the first drop off location on Main Street told me I could not leave then truck there because they had no room for it. I had to take it to another U-Haul. It was 3 miles away which added to the mileage and gas used. The people in that office were worried about playing on there / with there phone

DANNY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dagoberto V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antwinette B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan K. 
Évaluation :
5

Staff was very friendly and accommodating. Highly recommend this facility.

Diane B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R.  |  Expérience générale 
Évaluation :
5

For question number 4 I said yes because you had one employee that was knowledgeable enough to help the rest of the employees that were there I’m not sure if it was a high turnover rate and you guys are re-staffing but it just seemed frustrating that one person had to stop what they were doing to fix another persons problem to stop what he was doing to fix another person‘s problem so all the customers essentially were waiting on this one employee while you had five people sitting around the registers

Wanda M.  |  Expérience générale 
Évaluation :
5

Very awesome customer service eventhough there were people being trained while I was checking In. The manager remained professional and helpful to me as well as the staff

Stacey S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan E. 
Évaluation :
5

The trailer door needs attention and the hinge is coming loose. Drivers side wheel is out of round. Otherwise pulled fine. Easy locations for pick up and drop off.

Christopher V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Staff was very professional and courteous.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latrell H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachael C. 
Évaluation :
5

Great service!

Kimberly W. 
Évaluation :
2

There was a shortage of help at both locations

Paul T. 
Évaluation :
2

Poor customer service, employee disappeared in the back for 20 minutes before another came and helped

Sean O. 
Évaluation :
5

I can't think of a thing! Thank you!

GEORGE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIDGETTE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah L. 
Évaluation :
2

The manager failed to communicate the outcome of my situation following the numerous calls made in front of me to the pick up location as well as dispatch. I left the store with uncertainty on whether or not I would be charged more at a future date and did not feel that my concerns were properly addressed.

Andrew J. 
Évaluation :
5

TJ was great and helped me solve the problem with trailer rented from the Forgotten Coast. Check-in was easy for my storage rental.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather S. 
Évaluation :
5

my initial reservation was at the Main St and 8th ave location. When i arrived for my restervation i had to wait 30 minutes before the one person on staff (doing 3 jobs) told me that he could not honor my reservation. I then asked him for my $50 guarantee credit and he he told me "no way". However the people at the 6th st location told me that i can get the $50 credit and to call in the morning.

Patrick L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RachelC L. 
Évaluation :
3

The customer service was fantastic. However, the 5 hour trip was terrible due to the vehicle shaking like crazy whenever you pass 40mph.

Campbell U. 
Évaluation :
5

JT handlined in and out for my rental, and he was exceedingly efficient and professional. The equipment was also excellent, and the email information about the contract and receipt was excellent. Well done and thank you!

Mark M. 
Évaluation :
5

This location is FAR superior to the Main Street location. Getting in/out of the Main Street location is brutal. At 6th Street, it's a breeze.

Geoffrey T. 
Évaluation :
5

While this location has always provided great service, this time played out differently, but for a different customer. She had called in to inquire why her rental payment appeared unpaid on her confirmation email, when she was sure she had paid earlier in store. I know this, because the associate had her on speakerphone, where everyone in the store (Two male associates, one female associate, myself, and two customers waiting in line behind me) could hear both sides of the conversation. I was being helped on the farthest-right-side register by the fellow in the orange beanie, who always has provided us with superb service. The associate assisting the customer on the phone (center register) was a taller young man, who asked for her name, then looked up the transaction on the terminal to find that her payment had not gone through. She asked him if she could remit over the phone so as to not have to return to the store. He said yes, and asked her for the credit card number, the expiration date, as well as the three digit security code, to which she obliged for everyone to hear. I was shocked to hear this, and commented to my associate that going forward, if I am ever on the phone with them, I will make a point to ask if I am on speakerphone before giving out vital information. This employee's actions were unprofessional at best; at worst, could have been a breach of customer security. Please provide additional training to staff to include scenarios like this, so that in the future, we as customers can trust that while doing business with UHaul, our personal information remains so. Thank you for your time and attention. Will do business again, however, very disappointed this time. NW 6th Street at 441 location Gainesville, Fl.

MARK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott G. 
Évaluation :
5

You did great for our emergency, short term need of a pickup truck to get our U-Haul trailer on to Ocoee when my personal truck's drive train gave out. Thank you so much for letting us have that truck even though it was scheduled to be used in a couple of days.

Frederick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roberto R. 
Évaluation :
3

Have a sign or something up that says “no Dollys available“ . I waited in line at the main street address for about 25 to 30 minutes just to be informed that there were no dollies at that location and I had to travel all the way to the sixth and 44th St. location which ended up with everything being OK since they had the dolly but it did take a lot longer than I expected originally because there was no way to state that they were out of dollies and I waited in line for a while.

Madeleine M. 
Évaluation :
5

Great experience.

mohamed G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyle B. 
Évaluation :
3

the on the phone service was horrific. no one knows anything. It took probably one whole working day on the phone to arrange this. the people who load the box are not connected to U-Haul. When it was delivered the box was pushed up against the house so tightly we could not open the door more than 80 degrees so it was very difficult to unload. they said they would come and move it but they did not.

Karen and Ona M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hilda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry H. 
Évaluation :
5

I've used these people quite a few times, they are always professional and very efficient. I will keep being a customer, one of the best uhaul locations there is.

john M. 
Évaluation :
5

Great team working at this location. Great experience, I left each time with a smile. I was pleasantly surprised by the office itself, very neat and tidy; the staff were beyond accommodating and professionally helpful. Top recommendations!

Conroy S. 
Évaluation :
5

Steering very difficult and the radio didn't work

Carolyn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Md Monjurul Isla R. 
Évaluation :
5

The associate who helped me was great, but he was the only one working, so customers had to wait longer, because he had to handle the payment and then go hook up the trailer. An additional associate would have really helped.

John M. 
Évaluation :
5

Employees were helpful and efficient both picking up and at drop off. Vehicle I reserved was available at pick up. Good experience. Gas station is right across the road so easy to gas up the vehicle.

Ronald L. 
Évaluation :
5

My reservation was actually with 802 N Main, however, after waiting in line for an hour, I was told that my truck was at the 6th street location. When I arrived at the 6th street location I was told that they didn't have my truck and that they didn't have any 10' trucks so I had to get the next size up, which I did. The rep there had to get my reservation transferred to them and then give me a larger truck.The service I received at the 6th street location was awesome. Staff were friendly and very helpful. This was in total contrast of the Main street location which appeared to be severely understaffed and totally disorganized.

Elizabeth W. 
Évaluation :
5

Three employees at counter, but only one seemed to know the computer system completely. Took extra time to book engagement and to separately buy supplies with cash.

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMON M. 
Évaluation :
4

I think was not necessary the large Dolly .

Rachel L. 
Évaluation :
5

None needed

Samaria H. 
Évaluation :
5

PLEASE, FOR THE LOVE OF GOD, FIX THE STUPID uhaul/share return function. IT NEVER WORKS. We have to call customer service every single time.

Ethan K. 
Évaluation :
3

maybe I would recommend... there was only 1 individual operating this large uhaul location. He was helpful and as prompt as possible, however unlike the pick up location his uhaul software worked and he was only focusing on Uhaul transactions, unlike the pick up location in which the uhaul rep was balancing running a quick mart and uhaul location.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larana E. 
Évaluation :
5

Good facility good people. Highly recommended!

William S. 
Évaluation :
4

The staff was excellent. Judging from the time spent in line, there just didn't seem to be enough staffers.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES R. 
Évaluation :
5

Sell your trailers please!! Very very well made.

scott M. 
Évaluation :
5

The associate went above and beyond in helping me

Joshua D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martine L. 
Évaluation :
5

Employee helping me was fantastic! He went the extra mile which is rare these days. I had a busted trailer signal fuse and he was able to fix it and get us going. Great employee!

BRANDON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory G. 
Évaluation :
5

Have dollies available for customers to rent.

marilyn M. 
Évaluation :
5

Everything is great as is!

Amy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry F. 
Évaluation :
5

I can't think of anything you folks need to do beter thatn you did for me. I needed just a cargo van as we were moving a few pieces of furniture we bought from a moving sale. The van was the just right size. The location where there was one available just happened to be the only dealer near me that was open on Sundays. The only day that I could get help. The van was clean and smelled nice. It drove like a dream and I had no problems whatsoever. I have used UHaul before and I will always start here when renting a moving vehicle. UHaul has never failed me.

Jayne G. 
Évaluation :
2

Retrain your employees on the meaning of customer service and how to do their jobs. Worst experience I had.

Ronald E B. 
Évaluation :
2

I reserved a dolly and they were out of dolly's and had no moving equipment to assist available. I had to buy one. I didn't like the return by the phone thing. I was having problems showing location and then after you get done moving a house having to mess with that was aggravating and then they have you take pics of everything etc.. was not my best experience.

Heather D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODERICK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Idavia K.  |  Premières impressions 
Évaluation :
5

They were wonderful employees there. Very nice and helpful

JASONEUGENE B. 
Évaluation :
5

Very impressed with this U-Haul location. Courteous, efficient personnel and an amazing variety of moving supplies.

Judy S. 
Évaluation :
5

Staff were great even through a thunderstorm that caused them to loose power. Greatly appreciated

JASON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary L. 
Évaluation :
5

Gainesville location was great

Mark T. 
Évaluation :
1

We arrived at the uhaul store at 7:54 and it closed at 8. The doors were already locked so I had to knock and the employee was clearly annoyed that he had to do his job. He came to the door and refused to help us since he already shut down his system, even though the store was still open. He made us use the online check in which was very convoluted and in depth compared to how easy it would have been for him to help us. We spent the whole day unloading a truck and moving and were exhausted and it would have been really nice if the gentleman working actually cared about taking care of the customer and been willing to help us. I will not be using uhaul again after this experience. I wish I knew his name but he was younger, swearing a beanie, and I think he had longer blonde hair.

ALEX C. 
Évaluation :
5

The staff are always so polite and helpful

GLENSTER F.  |  Expérience générale 
Évaluation :
5

Y’all are great!!

LASHECA C.  |  Expérience générale 
Évaluation :
5

The staff are always so polite and helpful

Glenster F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelvin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean B. 
Évaluation :
1

Could never ever pay my bill on time because I could not get ahold of anybody it was continually busy. The Internet site is a joke it does not work even the employees told me it did not work. I got charged multiple times for overdue because I could not get ahold of anybody. I at the last 3 months had auto pay which I did not know that was available this company is a rip off and would like to sew the socks off of them. Please give me my money back for the last 2 years thank you. Marion E York..

MARION Y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shane P.  |  Premières impressions 
Évaluation :
2

I want my 30 dollars back for the half a gallon you put in.

BILLY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane P. 
Évaluation :
5

Had an issue with my unit (noting major) and the gentleman in the office handle it right away took list than a minute. Very helpful staff.

Shahida M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian G. 
Évaluation :
5

The efficacy of Thaddeus was top notch!

Cathryn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pamela m.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TAMMERALL W.  |  Online Move In 
Évaluation :
5

The employees were very friendly and helpful! Everyone was great!!

ED W.  |  Expérience générale 
Évaluation :
5

Better access to the bathroom if you have medical issue I have hard time to open the door even I swiped the card must be an issue with the door

Timothy D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danielle L.  |  Expérience générale 
Évaluation :
5

Pleasure doing business

AUDREY B.  |  Premières impressions 
Évaluation :
5

I like that you are open on Sundays. Otherwise, I would have been delayed. *** All staff are super helpful and friendly!

Maria N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samarri T.  |  Premières impressions 
Évaluation :
5

Really friendly people working there, every one of them.

mark w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tylina B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy s.  |  Expérience générale 
Évaluation :
5

Satisfied with the service

sandy w.  |  Premières impressions 
Évaluation :
5

Great storage facility. Accessibility is great. Would recommend. This U-Haul is wonderful for service and professionalism.

PATRICIA M.  |  Expérience générale 
Évaluation :
5

Best u haul facility. So so helpful after all my other experiences in many facilities. Jason and his co workers on Sunday we're an excellent example of how Customer Service should be. Thank you guys!!!

Cathleen C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie O.  |  Premières impressions 
Évaluation :
2

The storage unit was fine…but the office. Why have a direct number if I can't get ahold of anyone there?! Every time I tried to call the office it rang out to customer service offices. I tried to call the day before to cancel my storage unit. I couldn't get ahold of the office and had to talk to a customer service representative who had to send a message to the uhaul office. They couldn't close out my unit and had to wait for the office. The office did not reach out, did not cancel it. I called twice in one day to check if it had been closed out (it had not) I called the next day and the customer service representative had to find the number of the regional manager of the units and conference him in to cancel my unit and write off the charges for a new month because they didn't close it out when they were suppose to. It's just frustrating you can call the actual office.

ARIEL V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis S.  |  Expérience générale 
Évaluation :
5

Thank you so much

Miguel E.  |  Premières impressions 
Évaluation :
5

Ebony and her staff are wonderful. They made me feel like my needs were important to them and always were pleasant to communicate with. I will recommend this Uhaul location to all my family and friends.

ROSE W.  |  Expérience générale 
Évaluation :
5

I was very pleased with the facility and the staff.

Charlene B.  |  Expérience générale 
Évaluation :
5

Ebony and Janna were both very helpful. While looking for a specific U-Haul storage location in Newberry, I found myself unable to get through by phone (full voicemail box), so I drove there, putting additional miles on the box truck. The units in Newberry were fenced up, and there was no one around to help me get access to the unit I'd reserved. I asked some ladies who were power-walking past the units, and one said she hadn't seen anyone there in a long time, and another said she thought maybe they were closed down. If service is completely non-existent for the Newberry location, why was I even allowed to make a reservation online? What a waste of time amd gas and truck miles/money! So I headed toward Gainesville, and saw another U-Haul location in Newberry, called Midgard. So I stopped there to check prices and use the restroom. Their restroom door wouldn't shut properly (I felt if I dropped my pants that I would be exposed to anyone who tried to enter, since, no matter how I tried, the door would not latch), and their unit prices were high, so that eliminated Midgard as a choice. It was getting to the point where I was going to look for storage providers not affiliated with U-Haul. Then I went to the facility managed by Ebony. I was tired from driving and disappointments, and hungry on top of that. I explained to Ebony that I had never used an indoor storage unit before, and that I was confused about access and unloading/loading. Ebony took the time to show me around the facility, and located a suitable unit for me, despite limited availability due to it being the end of the semester at UF in Gainesville. She showed me how to use the access card reader, and was patient and polite throughout the process of getting me into the facility. Then while I was moving my possesions into the unit, a friendly employee there named Janna told me she'd be around working to clean the units and to let her know if there was anything I needed help with, so that was icing on the cake. Thank you to the folks at 4821 NW 6th St!

Daniel H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria D.  |  Premières impressions 
Évaluation :
5

Hello my name is Alice Kirksey I am leaving this comment because of Jennifer Jennifer that works to the u-haul place on 6th street was excellent I love her she was very understanding with things she was very helpful she's just a wonderful person inside out in my overall experience with other there was great but Jennifer would be the reason why I come back If I needed another storage she managed the place very well Once again the other staff there was also wonderful

alice k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael G.  |  Premières impressions 
Évaluation :
5

The staff was friendly. The move in was easy. It is clean.

Barbara M.  |  Online Move In 
Évaluation :
5

You have the best staff at this site. They were very helpful, the site was clear and well lite. I would happily recommend this location to family and friends.... Thank You! JD

Jay D.  |  Expérience générale 
Évaluation :
5

Working with Ebony was a dream. I am currently caregiver for my loved one who has cancer. Moving was traumatic for me - having to move in two days from St. Petersburg FL to Gainesville to be with my loved one here in Gainesville. She tolerated my angst about your terrible website that charged me $89 for moving supplies I did not order. She reversed the charges, and proceeded to help me setup the storage unit I needed. Thank you so much for hiring Ebony. She is an incredible asset to your organization. I am very impressed with how clean your storage facility is.

Melanie R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ricara J.  |  Expérience générale 
Évaluation :
5

From the day I arrived until the day I left I have had nothing but a great experience with the staff and facility. I always felt my items were secure, in a clean environment, and hope that if I ever need to store my items again, that this location will have an empty unit waiting for me.

Adam S.  |  Expérience générale 
Évaluation :
1

Staff rude on several occasions, keep double doors locked, don't answer intercom causing long walks to the front, didn't process auto pay so lock was on the door and took a week to have it removed because the girl who usually does it was out. Don't clean or keep bathrooms unlocked.

Conney G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bonnie P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fay P.  |  Premières impressions 
Évaluation :
2

Facility was nice, but the company seems very money hungry. Every time I called with questions, either they were not very knowledgeable or never called me back. Sneakily increased the rate and then said "it's just $5" when it's actually an extra $60 a year. They also told me it was because of demand but said that it would never go back down again no matter the demand. Also was unable to get reimbursed/prorated for an entire month after move out. Won't be using this facility or probably any other U-Haul again.

Leeann L.  |  Expérience générale 
Évaluation :
5

Great job Ebony. Excellent service. Very helpful and knowledgeable.

PATRICIA M.  |  Premières impressions 
Évaluation :
5

the staff was friendly and helpful

Brian G.  |  Expérience générale 
Évaluation :
5

the staff was helpful, the facility was clean, and in order. the staff was very knowledgeable. i enjoy using this site ... thank you....jd

Jay D.  |  Premières impressions 
Évaluation :
5

Staff were super helpful and friendly

WILLIAMD T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaye B.  |  Premières impressions 
Évaluation :
1

Accused me of opening sliding doors. Without checking cameras. Then purposely kept me from my unit after I paid

Elronrico W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN H.  |  Premières impressions 
Évaluation :
5

There were not enough moving carts at storage building. People were asking to use the one we were using to move our items into out newly acquired unit.

Frank T.  |  Premières impressions 
Évaluation :
5

I had a lot of delays on this journey doing to some unfortunate things that happened that caused me to be out there a lot longer U-Haul was very helpful very friendly with extending my use of the U-Haul it was very nice and clean Deer Park was 100 % well done thank you very much I would recommend you to any of my friends

allesa s.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gentorrius R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john m.  |  Expérience générale 
Évaluation :
5

The staff was very knowledgeable and friendly. Definitely customer oriented.

SHARON R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA E.  |  Premières impressions 
Évaluation :
5

Not happy the double glass doors to storage units became inactive after 5 pm, we had several items to store would have been nice to access the building thru the larger doors

Craig G.  |  Premières impressions 
Évaluation :
5

Loved the people they were nice

Tiffany P.  |  Premières impressions 
Évaluation :
5

It was a great expericence

Jose G.  |  Expérience générale 
Évaluation :
5

Everything was made as simple as possible and I definitely appreciate that

Ashanti B.  |  Expérience générale 
Évaluation :
3

Would have been excellent but in one occasion was taken advantage of .my storage price .

sharon w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela d.  |  Premières impressions 
Évaluation :
2

This facility is is not truly climate controlled and is generally filthy. It is common to find old dirty mattress and broken furniture in the entrance, it's like a dump. It smells like mildew and stale cigarettes in the facility which seeped into our belongings. The facility is also not secure, the sliding doors can be pulled open by hand easily. During COVID I never saw staff wear a mask when inside the storage facility. We left to a cleaner facility where we pay the same cost of our 10x10 for a 10x15.

Jesse R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roberta K.  |  Expérience générale 
Évaluation :
5

The facility is spacious and clean. More customer assistants at the desk will be helpful.

DAMILOLA A.  |  Expérience générale 
Évaluation :
5

Always had a great experience with uhaul

Coleen D.  |  Expérience générale 
Évaluation :
5

Great staff Friendly Helpful Knowledgeable Overall great experience Thank you

Bruce M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaye B.  |  Premières impressions 
Évaluation :
5

The employees at this facility are hard working, but they still maintain professionalism, patients, and courtesy.

Nicholas G.  |  Premières impressions 
Évaluation :
5

Anthony was very professional and knowledgeable of promotions which was very helpful. Very Satisfying!!!

ANDREW P.  |  Premières impressions 
Évaluation :
4

I rang the inner combo for assistance several times and no one answered.

SHARON R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellie J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G.  |  Premières impressions 
Évaluation :
5

Very helpful and friendly staff who help you out

Julissa M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hannah T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda M.  |  Premières impressions 
Évaluation :
2

Customer service was very rude

Gregory D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber D.  |  Premières impressions 
Évaluation :
5

Friendly and helpful staff!

Anna A.  |  Expérience générale 
Évaluation :
3

Found live roaches in our storage bin. Need to maintain better.

Anthony M.  |  Expérience générale 
Évaluation :
5

The staff here have been very helpful over the last year. We had rapidly changing situations with students moving in and out, needing trailers swapped etc etc and the staff were on it, making it very easy. Main St facility was abysmal, these guys are a whole different story.

john m.  |  Expérience générale 
Évaluation :
5

The elevator in the facility is faulty, needs to be checked.

DAMILOLA A.  |  Premières impressions 
Évaluation :
5

Great location and A+ Staff

Dillon E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lily M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynda R.  |  Expérience générale 
Évaluation :
5

Matthew in Pensacola was excellent! A young black womanly in Gainesville was equally excellent!

RAYMOND T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE B.  |  Premières impressions 
Évaluation :
3

The facility was clean. However, the facility also has a host of problems such as frequent random alarms going off at nearly all times, the elevator frequently ceasing to operate (including yesterday where an "NI" message kept appearing and the doors would not close), a total dead zone in the building, and very limited access hours. On a positive note, the employees are very helpful and courteous. Excellent customer service.

Beverly W.  |  Expérience générale 
Évaluation :
3

The size of the room was not clearly communicated on the web side and made moving day a nightmare 5×10 was actually 5×5

YASHVEER R.  |  Expérience générale 
Évaluation :
5

Our check in staff person was so helpful!

Lynn C.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

John C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tomas f.  |  Expérience générale 
Évaluation :
5

Jeremy went out far and beyond in helping me out! Merci.

MA LUZ C.  |  Premières impressions 
Évaluation :
1

The storage facility was described as 5X10 at the location the height of the room was 10 feet it was really a 5x5

YASHVEER R.  |  Premières impressions 
Évaluation :
5

Staff was super friendly and answered all questions, and the process was very seamless. Would definitely use again!

Jack R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan R.  |  Expérience générale 
Évaluation :
1

When I 1st rented everyone was friendly, as I was moving out on July 29th, I asked an employee if I could use the dumpster, he said yes and to let them know inside, before I could even get inside a manager came out yelling at me for using the dumpster. Tried explaining to him what the other employee had said, he kept yelling, then walked away slamming the dumpster doors. Upon putting my last item on my trailer,another male employee approached me, scolding me like a child, once again I was defending my actions and he stated he didn't want to hear it and walked away. I was upset at the situation as it could have been handled a whole lot better. Never did get a chance to check out nor speak to anyone as I left due to the situation

KRISTINA C.  |  Expérience générale 
Évaluation :
4

Ebony was so amazing and helpful!

Elizabeth P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julissa M.  |  Premières impressions 
Évaluation :
5

Everybody was eager to help even the janitor ask everybody standing in line if we been help. Merci!

Jose G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CAMILLA A.  |  Premières impressions 
Évaluation :
5

This facility is HUGE, units are easy to access, everything looked clean, and it was super helpful to have so many carts available to assist with moving our stuff from the moving truck to the unit. The staff was friendly and helpful. The only concern I had was with Uhauls systems -- #1 Apparently they allow customers to triple book the same unit (fortunately for us we were the first to get there and were able to get the unit we booked), and #2 The systems in the facility appear to be very slow, outdated, and not user-friendly. This could be an issue if lines were long. We only had 1 person in front of us and it took about 25 minutes for him to return all of his unused boxes for a refund.

Kat R.  |  Premières impressions 
Évaluation :
1

About 50 % of the boxes I had in storage had water damage and had to be thrown away.

danica m.  |  Expérience générale 
Évaluation :
5

Looking forward to our next visit

Jeffrey W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rudolph C.  |  Premières impressions 
Évaluation :
1

My locker was already taken, so I had to come back the next day and get an "open" locker. Not confident in this situation at all.

Jonathan B.  |  Online Move In 
Évaluation :
5

This location has the best young staff. Very professional and knowledgeable.... Thank You.. JD

Jay D.  |  Expérience générale 
Évaluation :
5

The facility and staff was excellent I really appreciate all the help they provided, I would highly recommend this facility. Thank you very much satisfied customer.

JAMES H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna A.  |  Premières impressions 
Évaluation :
4

The facility ran out of the storage unit that we reserved, but the staff was able to accommodate us with two adjacent smaller units.

Haley F.  |  Premières impressions 
Évaluation :