My experience with the mgr ms Judd was excellentRUDOLPH S. | Premières impressions
U-Haul Moving & Storage of Gainesville
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I hadn't don't business with this location until Alex came to this location. My first experience with U-Haul in many years was because of a recommendation to see Alex when he was working for a third party. I then fallowed him to this location when he moved here. U-Haul has come a long way, if the equipment and your staff maintains this level of quality I can't recommend anyone else. Merci.Toby L.
We've been to this location a few times. The manager is very friendly and helpful. And the staff has been great - they are knowledgeable and always do a good job and are willing to help with the hitch and hookup, which is appreciated, and makes me confident it is secured properly.STEPHANIE F.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.DEREK W.
General manager, very unprofessional and rude. Complete information was never given to me from the beginning of the reservation to drop off. You have I have paid the full amount on my debit card. Yet you have the same total held up on a credit card!!! NEVER WAS INFORMED OF THIS, IF I EVER USE YOUR SERVICE (PROBABLY NOT) I WILL NEVER USE THIS LOCATIONRobert W.
Everything was perfect!!! The girl who helped us was so friendly and handled everything for us. Really professional.Anthony A.
there is a reason U-Haul is tops, they can't be beat from getting you in, and getting you out. the crew was friendly, look out for you and helps you out wether in person or on phone. two thumbs up to the crew thay helped me out!!! it looks like i may be a life time customer.Tabrisha B. | Expérience générale
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.Anntwanique E.
We were greeted and assisted with the Sales associate Ebony. She was very patient with us, answering all of our questions and helped us to get exactly what we needed. Great job, Thank you.TY N.
Le client n'a pas laissé de commentaire.Trevor D. | Expérience générale
Le client n'a pas laissé de commentaire.Dotan A.
Le client n'a pas laissé de commentaire.DONALD L.
Le client n'a pas laissé de commentaire.RICHARD D.
Your sales, grounds, and storage areas are clean and in order. You have the best Staff at this location. They go out of way to be helpful. Thank them for me for the great service. Thank You.. JDJAY D.
Alexander was Very helpful, polite and knowledgeable. Very good at Customer Service.Kimberly H.
I have already submitted my many comments and concerns for follow-up.PHYLLIS A.
Outstanding customer service. We were very pleased with our experience and would highly recommend.KIMBERLY P.
The staff members who helped me was absolutely amazing. Jenn and a young man made sure everything was safe and secure. They didn't try to upsell me but made sure I had everything I needed for a move. I will absolutely use this location every time I need services. Thank you so much for providing such excellent customer service.Denea A.
Le client n'a pas laissé de commentaire.Nicholas B.
Le client n'a pas laissé de commentaire.Paul J.
Le client n'a pas laissé de commentaire.SOOKNARINE S.
great staff, super clean facility, a tad bit pricey, but for climate control, cant miss.Tabrisha B. | Premières impressions
Le client n'a pas laissé de commentaire.Anthony M.
Le client n'a pas laissé de commentaire.JENNIFER L.
Keep up the great customer serviceCHRISTIAN C.
Le client n'a pas laissé de commentaire.MICHAEL W.
Alex is truly a credit to his profession and deserves exceptional recognition. Upon my initial visit to this location, I was greeted cordially, learned a bit about some of the different equipment options during my checkout process, and found myself enraptured in a great chat with someone who almost seemed a friend--I had to remind myself he was just doing his job, haha. Alex is a great guy, incredibly knowledgeable, and very personable, the type you could easily picture getting a beer with afterwork, haha, and yet totally professional and on his game. It was a pleasure interacting with him and he definitely refreshed me and made my day a bit brighter...I will be back. =)JESSE H.
Le client n'a pas laissé de commentaire.Donald T.
Le client n'a pas laissé de commentaire.Anita F.
I love this location. It was really busy and there was only one guy trying to take care of everyone and he did a terrific job. He kept his cool but I knew he was under a lot of stress with 5-8 people standing in line. He deserves a Christmas bonus. Don't know his name, though.THERESE Y.
Only had one person in the store to help customers when I returned the truck. Caused a little delay and people were waiting. Ebony did a great job. She is an asset to your company.Danilo M.
Le client n'a pas laissé de commentaire.DWAYNE B.
Friendly and helpfulNestor S.
Jennifer and the other fellow did a great job getting me what i neededJames Y.
Nothing I can think of, pretty smooth transaction from start to finish!!Mike W.
Le client n'a pas laissé de commentaire.gary s. | Premières impressions
Le client n'a pas laissé de commentaire.ANDREW C.
i never used the storage unit and you keep trying to bill me whats that about i have talked to you four times and i keep getting nowhere. you even sent letters to my deceased friend.patricia s. | Expérience générale
Very nice and helpful. Made it very easy.JUDY R.
The staff at this location is exemplary. The staff at this location was the only positive point of my entire experience with Uhaul. Management at this location is clearly doing something right. Employee motivation, attitudes, energy, or however you want to term it was indicative of a positive leadership / work environment. With that said, I won't ever use Uhaul again. Penske, Ryder. They'll get my business. The wait times on telephone calls to make contact are horrendous. Absolutely unacceptable. I won't ever use Uhaul again.Shaun V.
Le client n'a pas laissé de commentaire.Evelyn C. | Premières impressions
Le client n'a pas laissé de commentaire.MARKR P.
Le client n'a pas laissé de commentaire.John R. | Premières impressions
Le client n'a pas laissé de commentaire.DELORES M.
When we checked in the girl that checked us in smelled like a pot factory and my daughter who was waiting with me just looked at me and as we left she also commented about the smell. And another day we went to get some stuff out and her and another employee came from the side of office building and you could smell the pit in the air. One girl was heavy set and the other middle set. The young lady who worked on the weekend was very well mannered and a delightful person she should be the manager.Thomas P. | Expérience générale
Le client n'a pas laissé de commentaire.joseph s. | Premières impressions
Le client n'a pas laissé de commentaire.JENNETTE E. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.JENNETTE E.
Le client n'a pas laissé de commentaire.Jonathan P.
Le client n'a pas laissé de commentaire.Duane D.
Le client n'a pas laissé de commentaire.MARTIN H. | Expérience générale
Le client n'a pas laissé de commentaire.DONNA B.
Location was easy to access and had all the materials needed for my move. Staff was very friendly and professional.Tom W.
Alexander Christie really knows what he's doing managing the store. He's very attentive to customers.JASON C.
Kevin and Dawn were VERY helpful! Helping to connect the transport and getting the car onto the transport was awesome!Michael G.
Le client n'a pas laissé de commentaire.Brian H.
I was very happy with the help from Jennifer Judd in Gainesville. I was not able to turn my truck in using the u-haul website, and called the nat'l number. Everything worked out fine, thank you Ms. Judd.STEVEN M.
Le client n'a pas laissé de commentaire.CHAU C.
Clean, large, and easy to maneuver. Nice!DOUGLAS E.
Le client n'a pas laissé de commentaire.WILLIAM B.
Le client n'a pas laissé de commentaire.Deanna L.
Le client n'a pas laissé de commentaire.ASBELTI L.
The lady that helped us I think she was the boss. I asked a question about a plug that she did not now. She went inside looked on the wall. Than went in the back and looked again. Than spent the time to tell me my opinions. I thought she was an owner of U-Haul for a minute. Absolutely great person Absolutely great personWilliam L.
Le client n'a pas laissé de commentaire.J T.
After hours so didn't see anything but outsideSteven C.
Le client n'a pas laissé de commentaire.Vickie S.
Excellent customer service!maria M.
Le client n'a pas laissé de commentaire.GERALD P.
Le client n'a pas laissé de commentaire.SUSAN C.
Le client n'a pas laissé de commentaire.charles W.
The person that checked me in was very aggressive and had limited customer service skills.NANCY B.
The people I had the pleasure of dealing with at the drop off location for the first time asked me how was my experience with the equipment that I rented and was there any problems with the equipment while driving it to my destination. I have to say very happily a high regard for professionalism and they took my suggestions and issues with the equipment very seriously. I would be more than happy to rent from uhaul again if it ment I would get the pleasure of dealing with the same people again as I did when I dropped off the equipment. Thanks again guys you have been awsome please keep up the good workadam F.
Great Service!Dale C.
Le client n'a pas laissé de commentaire.PETER S.
Jennifer @ the Gainesville, FL location was super friendly and helpful.daniel M.
Le client n'a pas laissé de commentaire.allyn M.
Doing greatROBERT S.
Gas was off but they up dated the right information fastSCOTT F.
Very nice and helpfulRosemary M.
This was the third location I had to go to to drop off the trailer. When I rented the trailer I was told I could drop it off at any Uhaul location. When I went to the closest location they were closed. I called the next nearest location and was told to bring my trailer there. When I arrived at the second location I was told they could not accept one way drop offs and that I had to drop it off at a third location. 5 Uhaul locations in 1 day just to rent and drop off one trailer. I wasted a couple of hours of my day driving around because Uhaul does not have its shit together.Richard C.
Le client n'a pas laissé de commentaire.Chris M. | Expérience générale
Friendly,hard working and efficient staff A pleasure to do business with. Merci!Dale C.
Le client n'a pas laissé de commentaire.Jason O.
Le client n'a pas laissé de commentaire.Carlos C.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.Acir R.
Le client n'a pas laissé de commentaire.Theresa T.
Le client n'a pas laissé de commentaire.Ericson F.
Le client n'a pas laissé de commentaire.Winston B.
My experience with the recent transaction was one of profound professionalism and pride in one's job position and excellent service to customers. The clerk displayed extensive knowledge not only of administrative and interior store use, but also exterior regarding the auto transport and experience with proper ground guiding and hookup techniques.Randolph P.
Le client n'a pas laissé de commentaire.Rafael A.
Le client n'a pas laissé de commentaire.Mairi M. | Premières impressions
Very friendly and has what you need at this location . Highly recommend this location!!!Fred W.
I couldn't get ahold of the manager before I moved. Tried for a week and had to pay for the whole month just for 2 days. I sent emails and called. So it cost me almost 150 for 2 days of storage. I was told the manager would call me back. Never received the call. Getting the truck was awesome. However would never rent a storage unit from uhaul never againROBERT S.
Need to have more the one person at the desk. It took almost and hour for me to get the trailer in the first place. Poor woman dueing check ins and check outs by herself with a line of 6 people. Not the best way to keep customers happyJARED P.
I don't know if they were under staffed or what. Even though I reserved truck the day before and did check in online it took almost 45 minutes to actually get my truck. They told me it had a full tank of gas & needed to be returned that way, it only had a 1/2 tank. Tried to resolve this be fore leaving the store, went back inside and an additional customer enterd the store at the same time. There was no one at service desk. Just a call button. Pressed it at least 8 times didn't see anyone for at least 15 minutes. When I explained I was informed by one associate and that my matter could be taken care of online through a provided link. She then walked away from me.I couldn't find anything in the link to rectify my situation. The other associate kept telling me it was at the bottom of the page, I never found the info on my link. She finally took care of the situation and rectified the issue on their computer.Traci B.
You have the best Staff in the state. I will never use another storage company. NW 6th St is the best. Your team member Ms Ashley is Great.. Thank You. JDJay D. | Premières impressions
Le client n'a pas laissé de commentaire.Neil T. | Expérience générale
Le client n'a pas laissé de commentaire.Rebecca G.
Jennifer was just fabulous!! She explained everything to me from start to finish with clarity and understanding. This place is pretty busy but she didn't make me feel as if I was forgotten. The check out and check in process was very smooth! The truck ran well and was very clean. I glad I used a direct U-Haul facility as opposed to the side retailers. I think this helped my experience and I had more choices. I also loved the online reservation process!! It was very easy to follow! Knowing that the 10ft truck did not have a ramp saved my life (LOL!). The next up (15') was just what I needed with the dolly and the overall price was very reasonable. As well, the hours of operation are great! Opening at 7:00am the day of my drop off helped me to get on my way out of town quicker. Thanks for everything! You all are fabulous!Carmen B.
Le client n'a pas laissé de commentaire.TINA MARIE R.
Nothing! The representative was awesome, professional and fast..Gary N.
Le client n'a pas laissé de commentaire.David C.
Keep up the Good Work Team U haulRobert B.
Le client n'a pas laissé de commentaire.Eric L.
Le client n'a pas laissé de commentaire.Eric L.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.George T.
The customer service that I tried to call several times was non-existent. Even traveling over an hour to an official Uhaul location to get the trailer looked at was a waste of my time.Chadwick R.
Rebate extra charges! !Eugene B.
Dollies should be provided upon delivery of the U-boxEdwin S.
Le client n'a pas laissé de commentaire.Yashika C. | Expérience générale
The only thing we had problems with, is getting someone to answer the phone during the week. Some of us do not have access to computers Fortunately, today we do.jEFFREY B. | Expérience générale
Le client n'a pas laissé de commentaire.Deborah S. | Expérience générale
The lady that helped set up the truck rental and storage unit at this location was awesome! She went above and beyond on fixing what would have been a bad experience due to an online truck and storage unit reservation done online, which had wrong address to pick up truck rental. I don't recall her name, but Thank You! for her service.Joanna V. | Expérience générale
Le client n'a pas laissé de commentaire.randolph w. | Expérience générale
Le client n'a pas laissé de commentaire.Dorothy W. | Expérience générale
I could never get through to anyone on the phone! I would be on hold for 15-20 minutes, then transferred to a central phone line, the person on the line would be nice but not really able to help me. They said they would forward a message to Gainesville unit to call me. Never got a call. This happened multiple times. Got hung up on while on hold a couple times. Unacceptable. I live in Pensacola. Nice storage unit but someone needs to answer the phone.Robert T. | Expérience générale
Le client n'a pas laissé de commentaire.mike g. | Expérience générale
Just didn't have available locks to buy for storage unit.Todd S. | Expérience générale
Le client n'a pas laissé de commentaire.Whitney D. | Expérience générale
Le client n'a pas laissé de commentaire.Yusof A. | Expérience générale
Le client n'a pas laissé de commentaire.derek w. | Expérience générale
customers left junk all the time and it was hard for staff to keep up withJoyce C. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph B. | Online Move In
Staff are professional, helpful and hassle free.oscar a. | Premières impressions
My whole experience with uhaul was not great.Chloe W. | Expérience générale
There were a long line but that wasn't the staffs fault. I find it very strange that you want people to sign on online and use technology to make it very automated but yet you make it extremely manual when you get there.james m. | Premières impressions
Le client n'a pas laissé de commentaire.Larry M. | Premières impressions
Le client n'a pas laissé de commentaire.Stevie P. | Online Move In
Over the last couple of months I have seen this facility go down hill. For 3 days, the trash in the bathroom was over flowing. There was a cup of trash in the elevator and the halls had trash in them as well. This is not a single occurrence. This has been the new norm recently. The staff is super underwhelming as well. Every time I went to the office I was greeted with hufffs and puffs. When I asked for assistance it seemed as if I was requesting the world from them. Just overall not very friendly. I personally will not be using this facility in the future.Alexandra I. | Expérience générale
Woman who signed me up was knowledgable, friendly, and ready to help me when I had difficulty with the lock. She's a rock star!Patricia N. | Premières impressions
I was amazed at how large clean and comfortable the facility was The staff was great and very helpful we had no problems whatsoever with our move I would recommend this place to anyone who needs to rent a truck and a place to store home goodsDorothy W. | Premières impressions
Le client n'a pas laissé de commentaire.Kelsey N. | Online Move In
I worked with your representative Nick and he was well versed with all U-Haul products. His professionalism and character are on point! He is the type of employee that is dedicated; and goes above and beyond. If he is not a supervisor or manager then he has what it takes to handle management roles! Give him a raise and praise him on my behalf!Marvin L. | Premières impressions
Your manager, Jennifer works extraordinarily well with staff and customers. She and they set a positive tone of teamwork, helpfulness and competence. They go the extra mile for you. It's a pleasure to do business with you.Joyce C. | Premières impressions
Clean and well kept facility.YUANA E. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer L. | Premières impressions
Le client n'a pas laissé de commentaire.Ivan H. | Premières impressions
Le client n'a pas laissé de commentaire.Gary G. | Premières impressions
Le client n'a pas laissé de commentaire.Deborah S. | Premières impressions
Jennifer Judd is outstanding. She is very knowledgeable and professional. I arrived a day early and she arranged for me to park the truck in a secure location. She went above and beyond with helping me unload my vehicle from the auto transport and disconnecting it from the truck.BRIAN H. | Premières impressions
The guy that helped direct us to the desk and the guy at the desk were awesome!Emily S. | Premières impressions
BienJose V. | Expérience générale
Le client n'a pas laissé de commentaire.Renee R. | Online Move In
Le client n'a pas laissé de commentaire.Edmon G. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel C. | Premières impressions
The staff, service, and facility were all exceptional; I will continue to use this location for my rental and storage needs into the future because the security and cleanliness of the facility are top-tier. Merci.Luis A. | Premières impressions
Le client n'a pas laissé de commentaire.NORMA C. | Expérience générale
I was wondering if I left my brown poly-wicker end table there? Thanks AnnANN R. | Expérience générale
Everything went smoothly and i also got a storage. the staff gave me excellent customer service!Tandrina P. | Premières impressions
No complaintsnatalie l. | Expérience générale
Best u haul yetthomas v. | Premières impressions
Super folks with terrific service!ANN R. | Premières impressions
The wait to be helped was extremely long. There was no where to sit. The cashier was very talkative and friendly, but the wait time was horribleBecky M. | Premières impressions
Easy and convenient, helpful management.TESS H. | Expérience générale
Excellent service à la clientèleCLAUDIA Z. | Expérience générale
AwesomeL. G. | Expérience générale
This is the second time I have the need to use the services, on average i had a good experience. Answering service needs improvement, friendly staff. will definitely used it again.karla o. | Expérience générale
When I first got to this uhaul I thought everything was good. There was miscommunication issues with them having my credit card on file, all in all the issue was resolved but better communicationJONAL L. | Expérience générale
Only issue was NOT w/the facility but w/policy of not being able to start use of the free storage prior to actually picking up the truck. I needed a unit for the pre-move & couldn't use 1-month comp.JARRETT E. | Expérience générale
A newly opened facility (Gainesville, FL 6th St location). Staff was courteous, wasn't happy with not having after-hrs-access for working class.Units were crossed in their computer sys vs LOC but fixlinda e. | Expérience générale
Great experience, no issues.Carrie B. | Expérience générale
-German G. | Expérience générale
We used the 5 X 7 for dorm stuff and it was perfect size and clean However, the parking lot had so many trailers it was hard to park. There were no carts despite no one else there and usually have 3.Katerina b. | Expérience générale
Helpful staffWilliam S. | Expérience générale
The staff at the location was very helpful however it felt understaffed and having to wait over an hour seemed a bit much. They should have more people working there specially during college moving ruMARIOLGA V. | Expérience générale
Rented for after hours access. It never worked and never responded to my email re this.John K. | Expérience générale
July18 Was informed access entry for after bus hours would be installed within the month of July making it convenient (been back several times and still no access granted after hours. Pls notify Aug 7linda e. | Premières impressions
Staff usually not around to help, you need to walk around to find peopleAntonio A. | Expérience générale
So much nicer than the downtown UHAULWendy H. | Expérience générale
The day I moved in my stuff, they told me that I needed another lock even though I did self storage.I had already paid for a lock,I was pressured to buy a new lock, after doing so, they find the truthlounda c. | Premières impressions
Long wait times, rude, unhelpful, disorganized staff. Team member Ashely Pons was especially unhelpful and rude and kept rolling her eyes during the entire transaction.Kambrea N. | Premières impressions
Jennifer Judd was great! She was most helpful and courteous and went out of her way to make us feel confident in leaving our belongings at your facility. Good job Jennifer!Jacquelyn P. | Premières impressions
I was told that the online purchase included the correct lock for the door. My txt from haul confirmed Alcock would be in the room. There was NOT a lock in my room or available at the usual center :(Richard H. | Premières impressions
Usually I don't leave comments but the guys were late opening the store, and the hours stated are not accurate and I was told at 5pm I could not enter to get something out because "he was going home."Loretta G. | Premières impressions
Very professional very clean.Gabriel P. | Premières impressions
Except for an issue with the access card (which was fixed promptly), everything was great and the manager fixed my access as soon as I came in the next day. :)krista v. | Premières impressions
Pros: Nice facility, friendly stuff Cons: ram out of locks, the unit assigned to me was very far away from door when it appeared many others close to door were availablePatrick H. | Premières impressions
They absolutely could not have been nicer, especially Jennifer oh, and I wish I knew the other guy's name with a beard, I think he was training but he did very well as well.John F. | Premières impressions
Extremely helpfulsharon d. | Premières impressions
Super helpful and cheerful, despite technical difficulties in the office that day!Rebecca w. | Expérience générale
U box shipping delivered 8 days after "after guaranteed "delivery date. Uhaul missed 4 scheduled pickups in Kansas then they finally picked up the boxes on the day of guaranteed delivery..Matthew C. | Expérience générale
Manager was unresponsive to a request for pro-rated stay. Although she did remove late fees.Andrew P. | Expérience générale
Friendly staff - clean place!Andrew P. | Réservation
The staff was very helpful and accommodated me in very way. By far the best Uhaul staff I've dealt with.Vanessa B. | Expérience générale
Thanks for all the help. Moving is stressful and you made it less so.Steven W. | Expérience générale
The person at assisted me was very helpful, friendly and knowledgable.Vanessa B. | Réservation
perfect location and facility for student storageLori C. | Expérience générale
Great serviceNancy M. | Expérience générale
Staff were very friendly and helpful. Units were very clean and safe. Would definitely recommend to anyone!Gisele N. | Réservation
I have had serious issues throughout the use of my PODs with the inconsistency of what corporate told me and what was actually happening at the local office. Topics included AC, shipping dates, etcMargaret K. | Expérience générale
I reserved blankets. the movers ended up not using them, i went to ask if I could receive a refund Bc the blankets were still in the bag and we never left the site and was refused. That seems unfairCHARLOTTE L. | Expérience générale
The staff went above and beyond in being helpful in getting my u-haul boxes delivered to my new apartment and getting the men set up to unpack and get the furniture in the apartment; Thank youelmer d. | Expérience générale
Excellent service ⭐️cassia s. | Expérience générale
Wonderful staff here! Everyone was very helpful.Dan S. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
We have the largest selection in the industry!
Sed venenatis lorem nulla, at mollis nibh accumsan ac!