Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
There was no access to drive the truck around the storage building to get out. Had to back up to get out of the aisle way.
PATRICIA T.
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
WILLIAM G.
Évaluation :
5
So far so good the car went good
HAJI R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kendall H.
Évaluation :
5
Great service!!!
William P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin V.
Évaluation :
5
Great!
ALEXANDER Z.
Évaluation :
1
We drove EXACLTY 10 MILES!!!!! TO THE .0 ON THE ODOMETER AND GOT CHARGED FOR ALMOST 6 GALLONS OF GAS!!!!!!!!! YOU HAVE LOST YOUR DAMN MIND IF YOU THINK THAT IS LEGITIMATE!!! I AM FILING A COMPLAINT WITH THE BBB FOR YOU DECEITFUL BEHAVIOR!!!!
Chelsey V.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Larry B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CODY G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael H.
Évaluation :
4
Merci.
John V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAWRENCE M.
Évaluation :
5
While I don't think the representative at this location made up for the pickup location, this location is the standard that I've come to expect from U-Haul over the years.
Matthew T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
gary G.
Évaluation :
4
:) All went well.
MARY P.
Évaluation :
5
Thank you box drop off and pick up in Meridian Idaho was amazing! The pick up location at the final destination was horrible! The U-Haul in Folsom California at 809 Reading St. was an absolute joke. They did not answer their telephone. My U-Haul moving helpers called for two days to try to get the boxes. They sat there for four days because nobody would load. The Uhaul location at 809 Reading St. in Folsom should not even be a U-Haul dealer. They were not up to standards at all!!!!!
Michelle M.
Évaluation :
5
Great customer service at this location
RICHARD C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL H.
Évaluation :
5
Overall 9/10 would love to see more women working
Mason T.
Évaluation :
5
Over all 9/10 would be a 10/10 if all the csr were hot bikini breastas
Mason T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEBRA C.
Évaluation :
3
Was told the fuel tank was full and was asked to please return it full. I drove it eight miles total and ended up putting in three gallons to return it full. At 3,75$ a gallon. A 31,00 $ rental turned into a 50,00 $ rental. You tell me what you can do to improve?
Patrick B.
Évaluation :
5
Fast & friendly service
GERALD M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAROM N.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Robert K.
Évaluation :
5
Wonderful Service
DEAN K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vincent C.
Évaluation :
1
I had moved my belongings out of there months ago and there's a few things left that my daughter was supposed to retrieve and apparently she didn't when I contacted them and they told me I had the option where I could get figure something out with them there really wasn't much left in there except through remaining part of my swimming pool the umbrella to my outside patio furniture and an air conditioning in my cup entertainment center of some sort of my daughters and I could not get it through with anybody there lady took a message for me and told me she would get back to me that day because they were supposed to auction off that day and I called three different numbers and I never got a call back and now I'm told my stuff was auctioned off for 37,50 $ and I do the remaining balance for I don't know how many months now talked with people twice there nobody has been done anything for me and it's the same thing when I rented a U-Haul I had nothing but issue with billing and no I would not recommend the tendonlocation to anybody
Melissa S.
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Expérience générale
Évaluation :
5
I can honestly say it was perfect. The best experience I have ever had at a rental. Zack was superior. Above and beyond as a professional.
Barbara J.
Évaluation :
5
My goodness! Our experience was amazing! My car needed help when it was unloaded from a tow hitch, and the staff was EXCEPTIONAL!! I'm incredibly thankful we chose this location to return our U-Haul.
SONYA A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bryan S.
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Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jesse C.
Évaluation :
2
Reserved trailer online U-haul quickly took my info/money and committed to trailer size/location. Received a call that the trailer size wasn't available but a larger size was, I was specifically told they would honor the lower price of the original smaller trailer I reserved, no big deal. Then received a call to change location as well. Went to new location and a trailer wasn't there they "had just rented it out". Drove to new location....stood in front of the counter for over ten minutes while employees walked around without a word one was on his phone clearly on a personal call, still not a big deal. I've now got almost two hours into renting a simple trailer. Once the paperwork started the employee said they were not obligated to honor the lower price "just because the size I wanted wasn't available". Still working to be polite I did mention that this was the third location I had visited and wasn't getting the size I had reserved he took a long sigh and said "well I'll go ahead and give you a discount" clearly put out....I will not be renting from U-haul again for a while.
Brant P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTIE M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mark A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIAN M.
Évaluation :
5
The pull or electric thing to help pull the vehicle onto the bed would've helped!
GONZALO N.
Évaluation :
2
Staff bolt cut my lock while in storage, by mistake. Was stored less than 1 week. Replaced it with a new lock but didn't notify me. Also forgot to tell me in person... or give me the new key. Highly recommended you verify the box code AND the lock before driving away.
Drew D.
Évaluation :
5
experience was great
James S.
Évaluation :
1
Customer service was terrible.
Todd C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bradley P.
Évaluation :
5
Service is very good.
Lowell R.
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Expérience générale
Évaluation :
1
Came back with truck. Employee wanted me to check all the lights. They were never âœ" before I left. Why would I waste my time if they couldn't bother to do precheck
Mordecai K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dennis G.
Évaluation :
5
Maybe more staff on during busy weekend mornings? That's all. It's a great location.
Christina O.
Évaluation :
5
The store was super busy but every employee was smiling and working with a sense of urgency. They were friendly, outgoing and the store was very organized. For me the most important item was the sense of urgency to get things done but they were very methodical, completely aware of the actions going on around them, fixing the traffic jam caused by all of the customers coming in at once but still making you feel you were important by acknowledging your presence when you arrived. It was my best visit to a UHaul store. ( I have worked with 8 stores in two months in three states).
CHARLES L.
Évaluation :
5
Great customer service!
Nicole G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua D.
Évaluation :
2
I was on time returning the U -haul but apparently the drop off location was different than the one I found on the Website. So when I got to the one they wanted me to come to I was 15 minutes late and they charged me an extra day and God only knows how hard I was trying to return it on time. Plus, when I rented the U haul, I was told that my time started when I left the yard but they started the time half an hour earlier so in real life I was actually on time anyway. But otherwise, he people where good to deal with and the u-haul worked just fine altho it did occasionally fishtail...
DENNIS B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
ANTHONY B.
Évaluation :
5
The owner and his staff were professional, efficient and went the extra mile to make sure my rental process was smooth.
Stacy C.
Évaluation :
3
Both U-Box's were soaked inside. Multiple items ruined. Would not use U-Box again.
Michael B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julien R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BROCK F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark E.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Clark B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Curt J.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Drew D.
Évaluation :
3
The unit I had (745) was a very difficult unit to access by moving van or trailer and near end of contract the front of my unit was significantly blocked by additional units placed on the ground which made it unusable for me to back into so I was not able to continue using it for what I needed it for. At the time of initial rental unit there were no other units available. This unit was also quite expensive I thought comparably in the market. The staff was extremely nice and always helpful, the hours of access are great, but this is just an inconveniently placed unit for access with busy and restricted access (single lane right driveway) and limited turn around area for a vehicle with any kind of trailer or moving truck. I believe it would be helpful to make additional notes at time of rental that this unit cannot be backed into and that you will need to carry or haul items quite a distance that are moved into or out of this unit.
wendy A.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ruth H.
Évaluation :
5
The 6x12' trailer was great. The people were very helpful and friendly.
Gerhard P.
Évaluation :
1
First off. Doing ANYTHING at this location has been a chore and takes three times longer than it should. Every time I'm in there the employees look like they hate their job- tepid at best- and all complain that the computers take forever and are having loading issues. That was no different today. Otherwise. They lost my reservation, then didn't have the size of truck I needed, and originally reserved, so I had to make multiple trips instead of one to achieve what I needed. Still charged me full price, of course, without a single apology for the issues that I can remember. The truck was to be returned in full, although upon checking the fuel before I left it was 7/8's. Had to contact and remedy contract with people at the store and (I believe Dan) was great about it. Minor inconvenience, as an isolated incident and Dan did fine. Also. The location charged me a late fee, despite me being on autopay with the same card and same expiration date I set up my account with. Employee said the expiration date was wrong in the system, but again, it is the same exp. date I have had for years. As I got that resolved, they waived the fee, of course - it wasn't an error on our end- they asked if I wanted to pay up the account. I said no, as I am clearing out the location today. Person said that is fine and goodbye. I thanked him, and then I turned to leave and was stopped by another person saying that actually I have to pay because I have been in the unit 4 days after the payment date. I told the person that if they really feel that it's fair to charge me after loosing my rental, not having the truck I need because of that, charging me erroneously and me having to figure it out with them, to do what they think is right. Got home after spending the day moving with the small truck, and they charged me for the entire month for half a week's stay into the period. Beyond that. I called the week prior and specifically let them know when I'd be cleaning out and was not advised of any period of time that I would have to be out by to not be reimbursed for a prorated amount for the month. I was further frustrated at the fact that, despite the maybe 10 Keys on the wall for reservations coming in, there were probably 20 trucks on the lot that were the size I needed anyway. I'm sure there's a reason that I was told that a 15' truck that I had reserved prior wasn't available, maintenance, or whatever, but this certainly just struck an additional chord. Not happy with this location.
gage w.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Earl C.
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Expérience générale
Évaluation :
1
Remove the option for mobile pickup until you recreate a system that works as intended. Awful experience, will not rent from uhaul again.
Matthew C.
Évaluation :
4
It was overall good some equipment was not functioning on the truck, which caused a delay. We were not given any time leeway for that.
JENNIFER B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHANNON B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEAN S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Praveen V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PHILIPPA G.
Évaluation :
1
First off. Doing ANYTHING at this location has been a chore and takes three times longer than it should. Every time I'm in there the employees look like they hate their jobâ€" tepid at bestâ€" and all complain that the computers take forever and are having loading issues. That was no different today. Otherwise. They lost my reservation, then didn't have the truck I needed so I had to make multiple trips instead of one to achieve what I needed. Still charged me full price, of course, without a single apology for the issues that I can remember. The truck was to be returned in full, although upon checking the fuel before I left it was 7/8's. Had to contact and remedy contract with people at the store and (I believe Dan) was great about it. Minor inconvenience, as an isolated incident and Dan did fine. Also. The location charged me a late fee, despite me being on autopay with the same card and same expiration date I set up my account with. Employee said the expiration date was wrong in the system, but again, it is the same exp. date I have had for years. As I got that resolved, they waived the fee, of course â€" it wasn't an error on our endâ€" they asked if I wanted to pay up the account. I said no, as I am clearing out the location today. Person said that is fine and goodbye. I thanked him, and then I turned to leave and was stopped by another person saying that actually I have to pay because I have been in the unit 4 days after the payment date. I told the person that if they really feel that it's fair to charge me after loosing my rental, not having the truck I need because of that, charging me erroneously and me having to figure it out with them, to do what they think is right. Got home and they charged me for the entire month for half a week's stay into the period. Beyond that. I called the week prior and specifically let them know when I'd be cleaning out and was not advised of any period of time that I would have to be out by to not be reimbursed for a prorated amount for the month. Further frustrated at the fact that, despite the maybe 10 Keys on the wall for reservations coming in, there were probably 20 trucks on the lot that were the size I needed anyway. I'm sure there's a reason that I was told that a 15' truck that I had reserved prior wasn't available, but this certainly just struck an additional chord. Not happy with this location.
Gage W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cameron S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
BIFF J.
Évaluation :
3
The phone check in was a pain because the location service did not work no matter how I changed settings on my phone.
Shane W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
CONRAD L.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Poncho C.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICHARD P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kirk B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bruce S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KENT B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pamela D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN A.
Évaluation :
2
I was directed to go out and pull truck out of parking trucks so close I had to walk around to front access door duck under mirrors to open door . Wasn't impressed .
JOHN D.
Évaluation :
3
Please please please clean the vehicles! I mean really clean them. I felt like I had to burn my clothes and bathe in bleach after driving your pickup. I wiped down the steering wheel just so my hands would quit sticking to it. The wipe I used came back coffee colored. I could've wiped 10 times and it probably still wouldn't have been clean. The spills and stains all over the seats are disgusting. Hasn't been properly vacuumed or wiped down and sanitized in ages. There is no excuse for this kind of filth.
Mariana T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leann A.
Évaluation :
1
Your recommended movers no showed & left is hanging - UHaul did nothing to resolve, basically said we could email the regional manager, but nothing done to assist.
WILLIAM H.
Évaluation :
5
The employee who assisted me with returning a truck and auto tow was very helpful and professional. Excellent service à la clientèle.
CHRISTEN H.
Évaluation :
5
It was good
Lynn P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMES W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RUSSELL P.
Évaluation :
2
Very difficult with trailers as have to back out due to blocked gate. Not easy and staff did not help with issue just offered more expensive units.
William R.
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Premières impressions
Évaluation :
5
This is like THE PERFECT UHAUL place, location, size, organization, workers, professionalism, etc.
James B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lisa H.
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Expérience générale
Évaluation :
1
I have been there over a year and for a good paying customer what I get in return is every few months my bill goes up for rent… Not appreciate to the customer at all
john m.
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Expérience générale
Évaluation :
5
The Staff is very helpful. Call ahead for scheduling and look online. Convenient location.
AMY R.
|
Premières impressions
Évaluation :
2
Part of the contract started that I would recieve a free lock. I recieved a text message stating that the lock would be in my unit upon move-in. It was not. I tried calling the office about this. After approximately 10 minutes of letting the phone ring someone who identified themselves as Jodie answered. When told the problem she at first replied that locks were not provided. That'll when informed that I read promised a lock in my unit she said that was incorrect and I needed to come inside for one. As I was exciting the storage area to cums into the building to pick up a lock Jodie left the building and drove away leaving me no opportunity to lock my unit. I had to drive to Wal-Mart and purchase a lock. I spoke to corporate about the behavior and was promised I would recieve a call back. It's been a week and no phone call. Also, I rented a 5x10 unit and it is not 5x10 no matter how you measure it. Given the broken promise of a lock, the exceedingly poor customer service by both corporate and the local location, and the incorrect unit size I just cannot recommend U-Haul storage to anyone.
John C.
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Online Move In
Évaluation :
5
These folks were super friendly and professional, and got me in and out very quickly.
Eric H.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHERYL R.
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Naoki N.
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Premières impressions
Évaluation :
4
The price was pretty good. It isn't as nice as a lot of the chain storage places, but it's less expensive. It's also much older than most of the new, fancy storage places. My main recommendation would be to have a light in the unit.
Robert W.
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Online Move In
Évaluation :
5
The process was fast, first month is free! Great customer service and experience!
Julie E.
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Premières impressions
Évaluation :
4
Good service and equipment, but waiting to get served was long. Need more employees and computers
todd m.
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Premières impressions
Évaluation :
5
Terrific Service
Mike F.
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Premières impressions
Non les évaluations ont été soumises pour cet établissement.