Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The U-Haul was clean however the headlights were really dull making it difficult to see at night.
Robert S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GORDON T.
Évaluation :
3
Hauling trailer was muddy & icy
Ned P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEFFREY E.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeff S.
Évaluation :
5
Awesome service!
Robert A.
Évaluation :
5
I just want to do a quick shout out to Cameron. Thank you for making this experience as smooth as possible. When I mentioned I was an older person with not a l oil t of smarts with using my cell phone you took control and it couldn't have been so easy if i had to do it all alone .
ANITA P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Roy H.
Évaluation :
3
The location was closed when we dropped it off.
EMBERLY P.
Évaluation :
4
I didn't like that I asked about after hours drop off and was not told about a few for this. I was charged $20 to do this. I even called because the website app was not allowing me to do a drop off early in the morning and so I had that hassle along with an extra charge. Doesn't seem right.
Jeremy L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jim E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bret R.
Évaluation :
1
The lady working the location had no other customers and it took an HOUR for us to rent the trailer this pushed our entire day back I rent with uhaul regularly and have never felt with this type of lousy service she needs to get. the lead out or find a new job.
Justine D.
Évaluation :
2
Hello,  I have been a loyal U Haul Customer for over 15 years. I recently made a reservation to pick up a moving truck in Boise Idaho and drive to California to empty out a storage container that I have been renting for over 15 years, and then drive the truck back to Kansas. The original reservation had me scheduled to drop the truck off in Lincoln Nebraska. When I picked the truck up in Boise it was not clean (inside or out), an ashtray full of cigarette butts, garbage under the seats, etc., and had less than 1/4 tank of fuel. When me and my 82 year old stepfather emptied out the u haul storage unit in Vacaville California the electronic doors were broken, making it very difficult to navigate large heavy items through a single hinged door. I called the 1-800 number today to inquire about options for returning the moving truck to Salina Kansas Vs Lincoln Nebraska and the Uhaul Representative was callus and provided no friendly customer service, only comments that she would "mark my contract" to ensure I would be charged maximum penalties. When did customer service become an experience that leaves customers feeling taken advantage of and betrayed by the very business that they have been loyal to for decades ?
David M.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Adela T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
janessa G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stephanie W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard Y.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerrold H.
Évaluation :
4
I would highly suggest that no matter what location you pick up from that you call first to ensure that the truck and other equipment is available. I did this and the pick up was smooth and easy.
JACK K.
Évaluation :
5
Came to pick up a trailer. Got assisted by Tim. He was quick and efficient. Very knowledgeable of trailers and their hookup. Spent no more than 20 minutes total at the location. 10/10 service from Tim and the location. Store was clean and parking lot was good for recent snowfall.
Bryanna S.
Évaluation :
4
There wasn't a 20' (which was the size I had ordered) ready for me, so they charged me additional money for a bigger one. This rig was more difficult to handle, and it LUGGED, the whole trip. I wish that I could get the difference in price back, because my MPG was affected and it lugged just as it slid me into a snow covered ditch. I wasted 8 hours of what should have been an easy trip, to get winched out back onto the road.
LEEANN L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gayle W.
Évaluation :
5
Great experience. Thank you
JOANNE J.
Évaluation :
5
The gentleman that helped me was effing fantastic. Keep doing what you're doing. Hell to the yes.
Joshua C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Theodore B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SUSAN N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GAYLE W.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eugene H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ira F.
Évaluation :
5
All was great, thanks
Michael G.
Évaluation :
5
Very helpful and friendly.
Susan D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Britney A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dean R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sarah C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alfred C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael K.
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Expérience générale
Évaluation :
2
Overcharged, said It had a full tank of fuel and it did not. I have a photo showing the miles and the fuel when I picked it up. We put 55 miles on it, they said we put over 200. The bill was supposed to be $64, they charged us over $200 then said the were refunding half of that. Not sure how a $20 rental with 55 miles of driving and the $10 insurance turned into $100 +++
MATTHEW B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TANA B.
Évaluation :
5
Front end of truck has a vibration.
PHILIP G.
Évaluation :
5
The guys at this location where super helpful and helped us out when we needed it most. Thank you for everything.
CRAIG M.
Évaluation :
5
Check the blankets in the bundle for cleanliness.
STEVEN A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERRY S.
Évaluation :
3
I think you have problems with your gas guage!! I went 29 miles and put over $33 in gas. I was told the truck gets 9 MPG.
CLARENCE L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JERRY U.
Évaluation :
4
Le client n'a pas laissé de commentaire.
CARRIE N.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lucy D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shauna S.
Évaluation :
5
Our experience with Uhaul could not have been better. The uboxes held a surprising amount of our belongings. The drivers arrived on time as scheduled and were incredibly helpful. We would recommend uhaul services!
Susan P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raymond R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Evan G.
Évaluation :
5
The staff came through for me in my desperation to find adequate storage facility and rental of moving truck. Much appreciated......
ALfred C.
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Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
STEPHEN I.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michele E.
Évaluation :
5
One of the running lights was out. Not a problem. I called to explain why I'd be late and the team was very understanding and helped out. Timothy was extremely helpful, start to finish. (I am sorry to put it this way but I believe his name was Timothy. He is the gentleman with piercings.) He was very knowledge, thorough, and helped me have confidence taking a car hauler for the first time. This guy is a star and you should do what it takes to keep him in this economy.
MICHAEL T.
Évaluation :
5
Your service was wonderful...just wish your prices were lower.
Lynn T.
Évaluation :
2
The manager has not called me back yet about my one month of free storage space. I was told specifically he will call me back by 1 PM. The facility was not opened almost 10 minutes after seven. I'm waiting for my callback.
john H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSHUA B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frank R.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Austin F.
Évaluation :
5
Very east drop off and was seamless
Mike M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KYLE F.
Évaluation :
4
Le client n'a pas laissé de commentaire.
james h.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Margaret H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lyle H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
FRANKLINALMON F.
Évaluation :
3
I was told there would be a lock in the unit when I opened it, but there wasn't. I went into the office to ask about it and they said they were out of stock. No one communicated this to me before I dropped off a load of my stuff. Meanwhile a load of my stuff was in the unit unlocked while I had to go to a store to purchase one. I'm not upset about there being no lock, I'm upset about the lack of communication and the subsequent poor customer service of the guys running the office. They kind of gave me a "it's not my problem" attitude.
Brian T.
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Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul P.
Évaluation :
2
Le client n'a pas laissé de commentaire.
TERRY S.
Évaluation :
3
Le client n'a pas laissé de commentaire.
James W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Townsend K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANE H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALAN W.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Emil T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James B.
Évaluation :
3
There was no access to drive the truck around the storage building to get out. Had to back up to get out of the aisle way.
PATRICIA T.
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
WILLIAM G.
Évaluation :
5
So far so good the car went good
HAJI R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kendall H.
Évaluation :
5
Great service!!!
William P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin V.
Évaluation :
5
Great!
ALEXANDER Z.
Évaluation :
1
We drove EXACLTY 10 MILES!!!!! TO THE .0 ON THE ODOMETER AND GOT CHARGED FOR ALMOST 6 GALLONS OF GAS!!!!!!!!! YOU HAVE LOST YOUR DAMN MIND IF YOU THINK THAT IS LEGITIMATE!!! I AM FILING A COMPLAINT WITH THE BBB FOR YOU DECEITFUL BEHAVIOR!!!!
Chelsey V.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Larry B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CODY G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael H.
Évaluation :
4
Merci.
John V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAWRENCE M.
Évaluation :
5
While I don't think the representative at this location made up for the pickup location, this location is the standard that I've come to expect from U-Haul over the years.
Matthew T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
gary G.
Évaluation :
4
:) All went well.
MARY P.
Évaluation :
5
Thank you box drop off and pick up in Meridian Idaho was amazing! The pick up location at the final destination was horrible! The U-Haul in Folsom California at 809 Reading St. was an absolute joke. They did not answer their telephone. My U-Haul moving helpers called for two days to try to get the boxes. They sat there for four days because nobody would load. The Uhaul location at 809 Reading St. in Folsom should not even be a U-Haul dealer. They were not up to standards at all!!!!!
Michelle M.
Évaluation :
5
Great customer service at this location
RICHARD C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL H.
Évaluation :
5
Overall 9/10 would love to see more women working
Mason T.
Évaluation :
5
Over all 9/10 would be a 10/10 if all the csr were hot bikini breastas
Mason T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEBRA C.
Évaluation :
3
Was told the fuel tank was full and was asked to please return it full. I drove it eight miles total and ended up putting in three gallons to return it full. At 3,75$ a gallon. A $31 rental turned into a $50 rental. You tell me what you can do to improve?
Patrick B.
Évaluation :
5
Fast & friendly service
GERALD M.
Évaluation :
1
I had moved my belongings out of there months ago and there's a few things left that my daughter was supposed to retrieve and apparently she didn't when I contacted them and they told me I had the option where I could get figure something out with them there really wasn't much left in there except through remaining part of my swimming pool the umbrella to my outside patio furniture and an air conditioning in my cup entertainment center of some sort of my daughters and I could not get it through with anybody there lady took a message for me and told me she would get back to me that day because they were supposed to auction off that day and I called three different numbers and I never got a call back and now I'm told my stuff was auctioned off for $37,5 and I do the remaining balance for I don't know how many months now talked with people twice there nobody has been done anything for me and it's the same thing when I rented a U-Haul I had nothing but issue with billing and no I would not recommend the tendonlocation to anybody
Melissa S.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bryan S.
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Online Move In
Évaluation :
5
Service is very good.
Lowell R.
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Expérience générale
Évaluation :
3
The unit I had (745) was a very difficult unit to access by moving van or trailer and near end of contract the front of my unit was significantly blocked by additional units placed on the ground which made it unusable for me to back into so I was not able to continue using it for what I needed it for. At the time of initial rental unit there were no other units available. This unit was also quite expensive I thought comparably in the market. The staff was extremely nice and always helpful, the hours of access are great, but this is just an inconveniently placed unit for access with busy and restricted access (single lane right driveway) and limited turn around area for a vehicle with any kind of trailer or moving truck. I believe it would be helpful to make additional notes at time of rental that this unit cannot be backed into and that you will need to carry or haul items quite a distance that are moved into or out of this unit.
wendy A.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Poncho C.
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Premières impressions
Évaluation :
2
Very difficult with trailers as have to back out due to blocked gate. Not easy and staff did not help with issue just offered more expensive units.
William R.
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Premières impressions
Évaluation :
5
The Staff is very helpful. Call ahead for scheduling and look online. Convenient location.
AMY R.
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Premières impressions
Évaluation :
2
Part of the contract started that I would recieve a free lock. I recieved a text message stating that the lock would be in my unit upon move-in. It was not. I tried calling the office about this. After approximately 10 minutes of letting the phone ring someone who identified themselves as Jodie answered. When told the problem she at first replied that locks were not provided. That'll when informed that I read promised a lock in my unit she said that was incorrect and I needed to come inside for one. As I was exciting the storage area to cums into the building to pick up a lock Jodie left the building and drove away leaving me no opportunity to lock my unit. I had to drive to Wal-Mart and purchase a lock. I spoke to corporate about the behavior and was promised I would recieve a call back. It's been a week and no phone call. Also, I rented a 5x10 unit and it is not 5x10 no matter how you measure it. Given the broken promise of a lock, the exceedingly poor customer service by both corporate and the local location, and the incorrect unit size I just cannot recommend U-Haul storage to anyone.
John C.
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Online Move In
Évaluation :
5
These folks were super friendly and professional, and got me in and out very quickly.
Eric H.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHERYL R.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Naoki N.
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Premières impressions
Évaluation :
4
The price was pretty good. It isn't as nice as a lot of the chain storage places, but it's less expensive. It's also much older than most of the new, fancy storage places. My main recommendation would be to have a light in the unit.
Robert W.
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Online Move In
Évaluation :
5
The process was fast, first month is free! Great customer service and experience!
Julie E.
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Premières impressions
Évaluation :
4
Good service and equipment, but waiting to get served was long. Need more employees and computers
todd m.
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Premières impressions
Non les évaluations ont été soumises pour cet établissement.