Évaluations des clients U-Haul Moving & Storage of Gardena

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Gardena

Cote générale :

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MICHAEL W.
Évaluation :

While the document indicated there was 1/2 tank of fuel, there was less than 3/8th's of a tank of gas. I had to put $22.00 of fuel in the truck for going less than 7 miles, which should have only been 1 gallon of gas.

Patrick T.
Évaluation :

I like the fact that they will reach out to customers for reminder. Sometimes, you forgot the time when busy packing.

MICHAEL W.
Évaluation :

Great no outstanding customer service support.

dick M.
Évaluation :

Ms. Wendy was extraordinary. During my wait, she had two customers that were, to put it mildly, obnoxious, disrespectful, and certainly aggressive. Ms. Wendy maintained her professionalism and composure. Well done Ms. Wendy. You have my vote.

MATTHEW AARON J.
Évaluation :

They forgot to include our furniture dolly that we rented.

RYAN G.
Évaluation :

Everyone i dealt with on this day was very professional and helpful, they all exceeded my expectations. 2👍👍

Lorri T.
Évaluation :

Le client n'a pas laissé de commentaire.

Jose F.
Évaluation :

Improve customer service and communication

Adreena B.
Évaluation :

It was smooth and easy rental and return I believed we left our walker brand née let me know Thank you

Patrick W.
Évaluation :

Steering wheel not aligned, oil light on, and shakes on the freeway once you pick up speed above 50 miles. I was stranded for four hours and was forced to drive the same truck. The manager we spoke to told us that our opinion of the safety of the vehicle was unintelligent or “let some one with some intelligence drive it and see” and then decided not to tow the truck after only having the mechanic drive one mile. It was a nightmare with no accommodation.

Domonique R.
Évaluation :

Le client n'a pas laissé de commentaire.

DUSTIN B.
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Le client n'a pas laissé de commentaire.

Nathan D.
Évaluation :

Like have the fucking truck that I made a reservation for.

LISA A.
Évaluation :

I am grateful and appreciative that I was able to rent a truck at the last minute. Your customer service waiting time is ridiculous and needs to be managed better. I understand companies have scaled back their staffing due to the pandemic, customers should have the option for a call back instead of waiting over 45 minutes.

Shawna H.
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Le client n'a pas laissé de commentaire.

Melissa S.
Évaluation :

It's always a pleasure to see Mrs. D (Dietrich) she is always willing to assist me early mornings on Saturdays. She is very polite and greets me with a warm welcome. Very efficient as she move the line right alone in the morning helping to keep the wait time down to a minimum. Thanks for your customer service it's greatly appreciated. Melissa c/o Sweet N Sassy Balloons

RICHARD H.
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Le client n'a pas laissé de commentaire.

BRADLEY S.
Évaluation :

Make sure their is not a transmission or emissions warning light on the display.

Shamika H.
Évaluation :

The location customer service was superb. The call center customer service representative that called me on 10/27/20 at 3:53 pm. was the worst call I have every day in my 40 years of living. She was far too compatible in her position to be extremely rude to a customer. I ask that upper management that is not connected to this center to review the call.

ANGELICA A.
Évaluation :

Customer service was horrible at ALL points. No one was wearing a mask properly or at all. Can the employees pretend they care. Or at least wear a mask properly when dealing with customers.

Isabel V.
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Le client n'a pas laissé de commentaire.

Brian U.
Évaluation :

Received great service. Didn't have to wait long. They had me in & out in a couple of minutes. Very polite & nice worker's.

DAJAUNA M.
Évaluation :

Rapid service, Manager is awesome, and extremely friendly

Lashawn J.
Évaluation :

Check in wait time was horrible

MELISSA R.
Évaluation :

Even though I had to go inside to change the driver information. The truck would have still not been ready for pick up when I initially asked for mobile check out. Upon receiving the Keys, I went outside to locate the truck and it was still parked with the other trucks. The customer personnel was on a personal phone call and didn't take pulling the truck out in a timely manner. I had to also tell him that I was missing a utility dolly as I checked the back and there was none. Also the mirrors were pulled in and I had to stop the vehicle after driving off to pull them out so I can see the road. Personal call should not be taken during working hours. It's unprofessional and it's obvious that that items were missed when picking up a truck. Besides all that, it was clear that the truck wasn't cleaned or sanitized.

Rosalind W.
Évaluation :

Have more dollies

charles W.
Évaluation :

Le client n'a pas laissé de commentaire.

ANTHONY W.
Évaluation :

I wouldn't recommend uhaul. I was extremely disappointed that my uhaul was cancelled at 6pm the night before we were planning on moving, trying to scramble and get another truck and finding out we had to a rent a much smaller truck which did not allow me to put everything I needed to move. I will be making multiple trips with my small suv. I ve told many of my friends and they're appalled by that kind of treatment of a customer. I don't care if it's one way or round trip... a reservation is a reservation!!!!!

Alan S.
Évaluation :

They ripped me off big time was never told about a $30 fuel fee was never told I had to bring the vehicle back with the same amount of fuel you guys are Crooks

Michael W.
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Le client n'a pas laissé de commentaire.

HOWARD E.
Évaluation :

The equipment, service, facility & experience were all outstanding. This is a great U-haul location.

Eric L.
Évaluation :

Awesome customer service and friendly staff!

David H.
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Le client n'a pas laissé de commentaire.

SOLEAZA L.
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Le client n'a pas laissé de commentaire.

JUAN S.
Évaluation :

EXELENT SERVES, NICE PEOPLE

Elise D.
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Le client n'a pas laissé de commentaire.

YOSHINOBU I.
Évaluation :

I only had the truck for couple of hours and drove only 6 miles. Gas gage was the same at time of return as when I left . They charged me $20.90 for fuel. There's no way 1/4 tank of fuel was used for 6 miles drive

Monique H.
Évaluation :

Le client n'a pas laissé de commentaire.

Melanie A.
Évaluation :

N/A

Marc H.
Évaluation :

The person who checked in my return looked at the wrong gauge for fuel. I was charged $14.25 but brought the truck back with 5/8, not 1/2 a tank. There's a gauge above the fuel gauge that was at 1/2. I sent a picture in as my backup. Please refund the over charge of $14.25 after you review the email and photo. Thank you.

Vamonica B.
Évaluation :

Provide them with the same excellent customer service I received

Sabina Y.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES C.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeremiah R.
Évaluation :

Don't be ghetto. People just don't care. Look tired. Smell like weed. Just not professional. Literally just like they hate life. At least smile or something. Got the van with 2 miles until E when they said it should be quarter tank. Then they tried to charge me when I brought it back.

MIKE S.
Évaluation :

By returning the truck I asked 3 times one of Uhaul representatives to take notice of milage I provide me receipt. Guy was simple high and was able to do so,then I got help from manager. I can understand Satarday afternoon.... But I think Uhaul cares about own reputation.

JALA C.
Évaluation :

This was probably the best helpful and efficient uhaul experience ever .

Melissa S.
Évaluation :

DeVohn is extremely helping and professional. Always a pleasure as I frequently visit this location for my business needs. I have observed him assisting other customers and myself with expectations customer service. he frequently goes above and beyond to provide alternative solutions to assist the customer needs. Thanks for always being so helpful. Melissa c/o Sweet N' Sassy Balloons

Jessica S.
Évaluation :

Le client n'a pas laissé de commentaire.

Wolden Y.
Évaluation :

We had to change a total of 3 vehicles for a long distance run. The first truck had the check engine light on. The second truck had trouble with the wheel and the brakes was really low. The 3rd truck was manageable but VERY dirty, both inside and out; a box of cigarette was on the floor and dusty as hell.

Charletha O.
Évaluation :

It's just terrible to rent a truck that the outside was really dirty

reginald H.
Évaluation :

I received great prompt service. There was no wait renting or returning vehicle. Donnis and team are awesome. Keep up the good work!!!

DEVAN H.
Évaluation :

Manager was great and provided great service and accommodation. Just wish the other employees would take a note from him.

GROVER L.
Évaluation :

Le client n'a pas laissé de commentaire.

James H.
Évaluation :

The truck was filthy when i first recieved it. Anthony did an excellent job cleaning up the truck for me. He showed an awesome and excellent amount of customer service, making it an easy move for me amd my family.

Nancy M.
Évaluation :

Everything was great.

dARWING M.
Évaluation :

First they don't explain well then they over charge for stuff for example they say bring the gas from where you got it and I did they charge still for it also miles they charge for it I felt that the car they gave me they didn't check it before they gave it to me they charge for other people and the people they have working there aren't helpful at all

Sharon L.
Évaluation :

The online check is not user friendly. Fortunately the staff here were very helpful.

Ha P.
Évaluation :

Le client n'a pas laissé de commentaire.

Lacey L.
Évaluation :

The only thing is nobody was wearing a mask at this location.

edna P.
Évaluation :

Just make sure to have what people request is acailable

David M.
Évaluation :

Devohn moutra Was very rude and not a pleasure to work with

Frances J.
Évaluation :

Great customer service. At front t desk and the outside . Very professional

ANNETTE D.
Évaluation :

Le client n'a pas laissé de commentaire.

John A.
Évaluation :

Le client n'a pas laissé de commentaire.

Kiwana W.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald M.
Évaluation :

Only problem was one person behind counter working, one was on the computer, I waited for 30 min in line

Kenneth M.
Évaluation :

The folks there are great Thank you

Franck O.
Évaluation :

The return process online did not work (location services would not pickup I was there) and because I returned after hours they charged me an extra $20, which was almost the price of the rental anyway.

John K.
Évaluation :

The Gardena location was unpleasant, unprofessional and just awful. Waited 20- minutes to talk to the one sales associate. I was finally given the keys and told find your car, it's out in the lot. Then a younger worker with an attitude took a van, blocked my way out and when asked “How do I get out?” with a sneer said “ Go the way you came in!” He had just blocked that way out! Worst experience EVER with U-HAUL. You need to do something about this location. I would NEVER go back there! If you need more info, please call me. 310-367-4554.

Alexander H.
Évaluation :

Le client n'a pas laissé de commentaire.

Vince R.
Évaluation :

Le client n'a pas laissé de commentaire.

Oscar M.
Évaluation :

Fire every one that works there and hire new people. No one was wearing a mask and very unprofessional

Xavier V.
Évaluation :

Keep doing the good job

Brandyn P.
Évaluation :

Great location, great staff, thank you. I will return here when I'm in need of your services

Carlton R.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael A.
Évaluation :

Free coffee

Doris M.
Évaluation :

Continue your Excellent Customer Service!

Odom M.
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Le client n'a pas laissé de commentaire.

Heidi T.
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Le client n'a pas laissé de commentaire.

milton M.
Évaluation :

Le client n'a pas laissé de commentaire.

Nolan K.
Évaluation :

Tony who helped us was great. Fast. Professional and friendly.

Marc H.
Évaluation :

Great service. Continue doing what you're doing.

Richard W.
Évaluation :

None, easy experience

Araceli N.
Évaluation :

The staff is friendly, communicative and very helpful. There's usually a line and a wait but once it's your turn they expedite and get you out ASAP. I will be back to this location for my future rentals.

Devon S.
Évaluation :

Le client n'a pas laissé de commentaire.

Aria P.
Évaluation :

Le client n'a pas laissé de commentaire.

Sharon H.
Évaluation :

The truck was dirty on the outside but it was very clean on the inside.

JOSEPH J.
Évaluation :

Le client n'a pas laissé de commentaire.

Adam L.
Évaluation :

Le client n'a pas laissé de commentaire.

orgine w. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle C.
Évaluation :

I found them very helpful and I received great customer service

Antonia S.
Évaluation :

Le client n'a pas laissé de commentaire.

Claudette B.
Évaluation :

Le client n'a pas laissé de commentaire.

vienna O.
Évaluation :

Initial customer service was excellent the first day when I picked up the truck but the truck was dirty but I didn't have time to bicker about that windshields were dirty inside the cab was not up to par but I need to get this done. I tried to return the vehicle that night the Internet process was impossible and I was tired so I parked the truck forgot to drop off the key and came back the manager told me he saw the truck parked there that morning when he came in, and he would refund me for one day Donnis. Donis gave me his card And that he would refund the extra day I was charged and email me a copy when it was completed. Well that was last week and I haven't received any of the paperwork nor call from Donnis. I was overcharged an extra day which is astronomically ridiculous because the truck was there there was a discrepancy about the key but I'm like oh my god they didn't see any nobody walked me through a few she just told me about a Internet drop off and I did I couldn't do it so I'm like OK but don't tell me to do something you don't do it that's extremely poor customer service until the situation is rectified I would not tell anybody to go to that one because they're rude and they don't do what they say they're going to do that's not good customer service

michelle K.
Évaluation :

It took forever to get the equipment. We arrived by the agreed upon time so we were not late. The rep that worked on our paperwork had too many issues getting it processed and printed out.

FLOYD M.
Évaluation :

I was over charged it was a 10 mile limit to get home is 10 miles and I had the same truck last month I do a giveaway every months for kids so I don't get how I was over charged this time I was so upset $60 extra charge not cool

Alexis P.
Évaluation :

Le client n'a pas laissé de commentaire.

Vurnell B.
Évaluation :

Le client n'a pas laissé de commentaire.

SHAMEKA B.
Évaluation :

Customer service was horrible

Duc N.
Évaluation :

Customer services was not nice. They talked like the boss.

Curtis M.
Évaluation :

Le client n'a pas laissé de commentaire.

Ken G. | Expérience générale |
Évaluation :

The staff was extremely friendly and helpful

William G. | Expérience générale |
Évaluation :

Donnis Broussard is always professional and helpful.

BRENDA C. | Expérience générale |
Évaluation :

It is impossible to talk to someone at the location over the phone.

tanya w. | Expérience générale |
Évaluation :

Everything was good convenient

deardra w. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

lises r. | Expérience générale |
Évaluation :

Staff was super helpful. Only issue was water damage to building as I moved things in. And there were bugs...like tiny flies maybe because of water damage.

paul m. | Premières impressions |
Évaluation :

Treated me with respect and offered additional services

MAURICIO C. | Expérience générale |
Évaluation :

All good only I suggest some electric outlet

URSULA H. | Expérience générale |
Évaluation :

I didn't like that the rates kept going up and up. Also, there is no elevator at the facility. My poor father had to help me carry the heaviest boxes upstairs. Never again!

donna w. | Premières impressions |
Évaluation :

Judy and her Co worker turned my horrible3 day experience with customer service and the break down of my truck around I was glad met her and that location rocks everyone was knowledgeable and very hel

Vivian W. | Premières impressions |
Évaluation :

Very professional and they meant all of my needs

dorean g. | Expérience générale |
Évaluation :

Thanks for your understanding n help

Gary S. | Expérience générale |
Évaluation :

Nice secure place with a friendly staff would recommend them to friends and family

Vivian W. | Premières impressions |
Évaluation :

The staff at Gardena U-Haul was very helpful to me. The staff was very professional and very understanding of my needs. Continue to doing the good work you are doing.

ALISA T. | Expérience générale |
Évaluation :

There Is A Worker Their That Is Extremely Ignorant & Rude She's Very Disrespectful & Just Plain Lifeless & Evil I Hate It When She's There.

Ian N. | Premières impressions |
Évaluation :

Belinda was super helpful in arranging my storage unit after a long frustrating morning of trying to find a space that would accommodate my items. The rest of the staff were equally polite and helpful

SABRINA R. | Expérience générale |
Évaluation :

Na

Shakera H. | Expérience générale |
Évaluation :

Roaches!!!!!! I recently moved my items out of storage and all of my belongings smelled like roach spay, I had dead roaches in my items, this is beyond disgusting. My couches stinks like spray

catherine a. | Premières impressions |
Évaluation :

My storage was 0906. The area was invested with roaches - crawling downthe hall - on the walls - one was scene crawling into my box - and we discovered a dead roach on the top of my box.

tonya s. | Premières impressions |
Évaluation :

My questions and concerns were handled appropriately and professionally with no hassle. Hassle free I love it!

WILLIAM E. | Expérience générale |
Évaluation :

Dirty facility. Extremely rude employees. Doors that don't lock. Now Public storage has my business. I am looking forward to my Yelp review of them and you.

Stacy W. | Expérience générale |
Évaluation :

I use your storage space and my stuff got damage and no one could explain why

Michael B. | Expérience générale |
Évaluation :

outstanding service and nice guys

Alexander C. | Expérience générale |
Évaluation :

I did not see the storage facility self but the delivery service was convenient and timely. The delivery driver was friendly and accommodating. Very satisfied.

YVONNE B. | Réservation |
Évaluation :

This reservation number seems to apply to the storage space Misty the reservationist told me she would reserve for me, and the space was too small, so I did not use it.

Maryann J. | Expérience générale |
Évaluation :

The staff was very attentive and personable. I will always use this facility. Don’t need storage but will always refer. Thank you for all your help

phillippe s. | Expérience générale |
Évaluation :

Had a good experience everyone was helpful.

ANGELA H. | Expérience générale |
Évaluation :

For what it’s worth I’m really satisfied with service there were a few issues like actually reaching staff directly at the Gardena location and when closing out my account I yet to receive my closing

Tameka F. | Expérience générale |
Évaluation :

I rented a truck and 2 storage units and no discount given for mutiple transactions. An elevator for 2nd fl access would be great. Hoping this is something that could be considered going forward.

Jonathan B. | Expérience générale |
Évaluation :

While most of the staff was helpful and kind a few were rude and short every time Especially the ladies. It's dirty & not well maintained. Also, my storage unit was invested with roaches and nats.

RHONDA M. | Expérience générale |
Évaluation :

The only thing that I didn’t like was that I had a lock on my storage the last 2 days that I visit my.

Sherman H. | Expérience générale |
Évaluation :

No comment

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