Very knowledgeable and clear spaces marked.
Sharon OwensCustomer Reviews for U-Haul Moving & Storage of Garner
Testimonials From Recent Customers
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Everything was outstanding GM Ms.Precious and her associates were terrific. Very professional atmosphere
Darrin BookerEverything was good. Very personal. Great customer service with a smile. I wouldn't change a thing.. ty
Louis MarshallGreat staff and location
Miguel MartinezMoving can be very stressful and I imagine so many people that utilize uhaul services can be difficult customers because of that. I was having a really hard day when I got my uhaul and Shay at the Garner location uhaul was so kind and empathetic to me. I really appreciated her help but moreso really appreciated her for the way she treats people she interacts with.
Kelly Aikens | Expérience généraleHats off to the tire repair man; he was swift and outstanding. Give him a raise$$$.
CARLTON GUNTERThe employees were very friendly and helpful. The young lady that helped us inside was extremely nice. She answered every question we asked. She made sure we understood everything. Thank you for everything.
Denise LeeCheckout lady was very nice both times. Convenient location to me and easy transaction.
JASON MOORESignage directing customer parking. The space is tight and you don't know where to park.
Beverly BellCustomer service here was excellent
George ScottEstoy muy agradecido a la chica que me ayudó, a pesar de no saber inglés, hizo todo lo posible para explicarme todo usando el traductor♥️
karen larios arita | Expérience généraleProfessional staff at this location , keep doing good job .
Fouad ChebaniI'm very pleased. I do not have improvement comments. Thank you for the good experience
Kevin Adamsvery polite and knowledgeable employees at this location!
David LynnHad a 1 day rental; charged for 2 because the online return process wasn't working and the rep was by herself so delayed closing out rental. Returned truck with MORE fuel than it left with; but got charged for missing fuel. Cleaned and checked out of storage unit 1 day before contract renewal; not only is contract still active but now being billed for 2 months. Rep was overworked being by herself and inattentive to proper billing
Thelbert Cornish JrDid online checkin - the app did not work for one. I had difficultly finding my key which required waiting in line at the location (something I was trying to avoid with online checkin). Returning the truck had its problems as well. I did an online return and it told me to leave the key in the drop box - the problem is that the drop box is attached to the garage door which was open when I returned the truck - this again required me to wait in line to return the key
John ReedI moved across the country and the experience was super easy with U-haul. I was a little skeptical because I've heard some horror stories from other companys and the storage containers arriving late or even getting lost but I had no issues with u-haul. I really appreciated the drop-off / pickup / in transit / arrival communication -- I received texts and phone calls! Our stuff even showed up 3 days earlier than the arrival guarantee.
Christina Opelhire more help
MARY VANDERMEERGarner location was excellent but both Jacksonville locations was terrible horrible services.
LACURTIS MINTER | Premières impressionsI rented a car trailer, picked it up that night around 5pm, so we could leave early in the morning, , plan had changed, so got up early to return it by 7:30 , think to get most of my money back, but instead she put it in as I rented it for a local one day and I had to pay that fee, with I think was wrong to do, you can look it up, my name is Benjamin Lowe, 919 669 8212, Wendell nc 27591 and feel free to reach out to me, I real could use that money back, thank u for your time, Ben
ben loweThe guy that helped me was GREAT !! He was working by himself but was still good at Customer service!! He needs a promotion and go around to other locations teaching them how to give good Customer Service. Christopher White
CHRISTOPHER WHITEVery friendly staff, truck was immaculate.
Joe JudgeThe return process was horrible.
alfreda marshallThe customer service was lackluster even being face to face with the woman inside the building. I had questions and was made to feel like a bother for asking where I would find the keys to the uhaul and kept being interrupted and talked to like I was a child.
samantha blankenshipI am a frequent customer at this location. I prefer to go here than any other location. The staff are always pleasant and customer oriented. The customer representative Precious was very nice to work with when picking up the vehicle and on the return, the gentleman that helped me ( I did not catch his name) check the vehicle in was very courteous and customer oriented. When I need another U-Haul I will definitely return to this location. Troy Deaton 937-776-0693
Troy DeatonThey don't explain about pricing . Also they charge extra for fuel. They should charge for 1 galon but they charge for 4 galon.
amjad ayubI dropped off a trailer and they didn't check it in almost 24 hours afterwards. I had to contact customer service to get it checked in
CHRISTOPHERROBER HURSTPrecious was great on the truck drop off. Very nice, good energy and made me feel great about my move by making a personal connection. She was awesome!!
Joseph CooleyAfter everything I went through and I contacted cs after the drop off because I was having issues with the app I was charged for gas. I had to put gas in the truck twice because of the drop off mishap. Luckily I took a photo of the gas and milage because the was charge for gas and had to show the photo to get the refund. The email I received showed I was at 3/4 when I never made it to the 3/4 line before getting gas. The worker checking the trucks in needs to slow down and get the correct reading and maybe when people call and complain another employee go and verify the reading to prevent this from happening again. I wasted time and my personal gas just to show and prove the I did gas put the gas back where it was when I received it. Overall a complete headache.
Lakendra McarthurGet more help at the front desk, to many hidden fees.
Frederick ChavisPrecious lied about the price and return time
Tiana DominguezUnit to small. Unable to move in
Darrell Singletary | Online Move InCustomer service was great, & the van was clean. Before returning the van. I made sure the trunk was clean. There was foot prints in the front of the van where we sit. I wasn't aware that there would be a charge for that. Because either way the van was going to be sanitized due to customers being in the van.
Crystal OsborneNice ride friendly staff
Lawrence SnellingI had my unit for 6 months and I paid after the 16th of the month SEVERAL times. On 2/16, I went to clean out the unit and remove the rest of my belongings, and they were missing and the unit was cleaned out. I went to the office and they swore that they didn't enter my unit. Immediately after leaving the property, I received a receipt for a "lock cut fee" and a "clean out " fee. Although they told me , they never entered my unit. So they illegally entered my unit, removed my belongings ( which was work equipment that belonged to the State and I am now financially responsible for.) I always dreaded coming into this location because everyone there is extremely unprofessional and made me feel as if I was bothering them AT THEIR JOB. On top of all that, my U-Haul account has been completely wiped. I went to retrieve my receipts to show my payments after the 16th, and I was not able to locate anything. I have reported all of this to corporate and I just hope that they are not as crooked as this location and something is done about this.
Jessica Bradley | Expérience généraleCustomer service was not the best after spending money to use your service had to spend more money and to be charged for using a dolly was very ridiculous. Everything was a charge and was so unreasonable.. I assure you that this will be the last time I will use this service
CHAQUTIA LEACH | Premières impressionsWS charged for a month after I cleaned out the unit & informed the staff I was out the evening before my billing cycle was to start. Feb 7th. It's impossible to go up there and complain because you have to wait 45 minutes to talk to someone who just takes your phone number because your people are understaffed. It was not a good experience.
JOHN DONNELLY | Expérience généraleFriendly, quick and professional!
Kim Acosta | Premières impressionsJust keep doing what your doing.
Jennifer PooleFind a better way to return the truck when you are close on Sunday. It's hard using the phone when it want pick up in some areas.
SHIRLEY NORFLEETFor a first time mover and user of u-haul I am pleased with the service I received from Precious. Like mentioned it was my first time moving on my own and using Uhal I was overwhelmed and a little confused about something's, but Precious made sure to help me and was very patient. I am grateful for a wonderful experience and great customer service.
Elisha GordonExcellent group of folks running the place at the Mechanical Blvd. Garner NC location. If I could, I'd buy them all a brewski.
Robert MillerEmployees weren’t helpful and hard to find after hours drop box
Nicholas DelucaThe staff were rude. My storage was supposed to come with a lock, but when I arrived there was no lock in the storage. The storage itself was fine. There was something spilled in the back corner but other than that it was good. The move out process was simply and quick.
Kayage Minor | Expérience généraleI spent almost 2 hours at Uhaul because no one knew how to fix a reservation for a UBox. The staff at facility tried and could not do it. They called UBox who could not do it and said call Traffic. We called Traffic they couldn't do it and said call UBox. The problem started when reservation was made it was made incorrectly and so screwed up it was unable to be fixed. Very frustrating for me and the employees that no one who is supposed to help is capable of helping.
FELICE ARREDONDO | Expérience généraleRobbie was the best.
Tanisha WilliamsCustomer service girl was rude and had an attitude
Mike HartleyI drove 70 miles and the trip setting said I averaged 11 miles per gallon. I put 8 gallons in and then was charged $1 per mile for gas for 17 miles. $17 extra! Ridiculous when I put more in than what the trip odometer said I used
Jeffrey HaysPrecious was very informative as well as helping with a smooth move out process. Amber was also very helpful through the process. The customer service I received was great!
Kimberly Johnson | Expérience généraleThe young lady was so helpful respectful thank you so much
Brent HarrellKeep doing what your doing!!
David BeionnoExcellent customer service 👏
Frank La LumiaPrecious was a great help and very nice.
THOMAS ARMSTRONGEverything was great. The staff was helpful, polite and professional.
Garry KeatonCourtesy and professionalism
COZETTE PARKERThe manager was very nice and helpful
Betty Avery | Premières impressionsBoth representatives were outstanding
Michael EvansHire more help but I will say the lady who helped me today with renting the trailer was excellent and very helpful even know she about 8 people in the line and was working very hard to help everyone ASAP I don't remember name I think she should at least be told how well she handled being understaffed very polite and helpful with all customers today
SCOTT LEWISMobile app slow and not worth it
Raja ShaheenThanks! Great Service !
Donnie DavisApp is horrible and due to staffing I waited 1 hour even though I had a reservation.
Valerie Lassiter-JenkinsI enjoyed working with staff while my vehicle was stored at this facility 2018-2023. With only a couple of instances that the gate did not operate properly, I was very happy with the service. No instances of brake-ins or damage to my property at all. I would have appreciated a fresh level of gravel on the lot because some areas are uneven and standing water when it rains.
Carolyn Dumas | Expérience généraleEverything I found ok
Marlon NatarenWhen I arrived to pickup my U-Haul, my reserved tools and equipment was not on site and unavailable. The moving company did not provide the assistance of two associates for the full of the two hours.
Robert DodsonI had no issues with the process and the agent that took my info was really pretty.
Darrius WilliamsonThe storage is absolutely neat & easy to access! I love all of the instructions being placed at the site concerning arming & disarming your room. Safety is definitely ensured here! Only complaint is that I did not receive the free lock that was supposed to come with my unit, but luckily I had a spare.
JESSICA MCCALLOP | Online Move InThe staff was very helpful 🙂
Debbie PerryThe start location was a good experience. The end location (New Bedford Ma) was horrible. Took 3 days to get my things from them. The man (John) that worked there was rude.
Rebecca ZiembaCustomer Service Representatives we had the pleasure to work with at this location were super friendly and helpful. A huge thank you to them both.
Sara ReevesI will always use U-Haul whenever I moved
Jennifer Rogers | Online Move InMy truck was borderline not available, the equipment I requested was not available. They managed to scrounge up a truck and I had to buy the equipment for myself as it was sitting there next to the counter. The quoted price vs the actual price was two to three times more expensive than it should have been, and I was given zero credit for bringing the truck back with more fuel than issue. This location is extortion........
Gavin McHenryWe found droppings of rodentsin our chester drawers. We also saw ants and spider webs in storage. Installation was falling from top of ceiling. The storage was never exterminated from May2013 to December 2013 while rented.
robert newman | Expérience généraleI was overcharge.
Steven Partridge | Expérience généraleThe facility itself was well maintained but severely understaffed. Each time I needed an associate my wait was at least 15 to 20 minutes just to speak to someone.
Portia Smith | Expérience généraleThe young man initially was skeptical of the task because he never performed it. We all encouraged him to try and he did awesome. Successfully changed over the RV rental site from one customer to another.
Rich Mackenzie | Premières impressionsShae (sp?) Is a complete Rockstar. She is kind, and so helpful on a day I was particularly stressed. She showed humanity and grace and is honestly a huge asset to this location. The lady who was by the climate control building (green car) also super helpful and kind. I really appreciate both of them for their help.
Lauren Failla | Online Move InVery clean,nice, although the alarm is loud that's very good the bathroom is very, very, very clean.
Laryn Pratt | Premières impressionsPrecious and Shay are the real reasons I would return to Garner UHaul!!! Awesome, sweet, kind and professional. Facility is Top- Notch all the way around! Made my move ((as difficult as moves can be)) the best it could have been! THANKS garner UHaul team. Sincerest, Chris Ward
CHRISTOPHER WARD | Expérience généraleIf I can give this specific location a zero stars, I most certainly would do that! I didn't have issues until after the fact, of returning Uhaul truck, and returning keys. Long story short, I returned my Uhaul truck and keys to a lady name SHAY at the front. After doing so, I kept getting notifications from my bank stating Uhaul is trying to take money out for the storage I had. MIND YOU: keys for storage unit was returned same day the Uhaul truck was returned. Keys were returned to SHAY personally. (all the cameras in the store is my witness) I kept contacting them about this issue and PRECIOUS, which is suppose to be the store "manager" seem to not comprehend with what I was telling her. Spoke with SHAY over the phone about this matter, and I was disrespectfully hung up on. She really act like she couldn't hear me over the phone. Pulling up to the store was the next best thing since nobody can comprehend, and clearly didn't understand my English lol. Pulled up and SHAY was present (on the phone at that) waited patiently for her to get off, told her my issue for the 500th time, and she stated that she was getting her manager to handle it. Now you're getting your manager to handle it but yet, I'm still getting emails from Uhaul as if the storage unit was not paid. Yeah ok. She mentioned that she was going to take the card on file off autopay. That should've BEEN done the moment we returned those keys to you. Till this day, I'm still getting emails as if I didn't return the keys in hand to SHAY & it's been 2 months. I will definitely be avoiding this specific store and would recommend anybody else too also. Should have listened to the other bad reviews they have. All in all, the manager isn't managing, and the other associates are unprofessional (Shay) and just give ghetto. ZERO STARS!
Jaida Horton | Expérience généraleThe one and only absolute person that was the most helpful & informative was Precious. Everyone's attitude is terrible. They all have different information (some of it made up). They need to be trained in customer service. I've been dealing with the nonsense at this location for over a year. Precious, keep standing out & keep up the good work!
Melanie Bland | Expérience généraleStaff Is Very unprofessional & rude disrespectful and always got a smart comment.
Zinarya Frederick | Expérience généraleThe staff was courteous. And, the facility was very clean. 100 % satisfied.
Phillip Cooper | Expérience généraleMerci
Saquon Bass | Premières impressionsManager was awfully RUDE, the store seems cluttered and there were mice in the unit. I would NOT RECOMMEND ANYONE!!!
Kahdeshia James | Expérience généraleGreat! Precious CSR was very friendly and worked with me to make the checkin clear, simple and easy. AA++
CHRISTOPHER WARD | Premières impressionsThe staff at this location is absolutely one of the friendliest had most helpful people I have had the pleasure to work with.
PETER HAMIWKA | Expérience généralePrecious is amazing!!!!
ERIC WARD | Expérience généraleYou need bigger carts and a lot more of them.
Katrina Beshears | Expérience généraleThe lady’s where very professional
Lawrence Walker | Expérience généraleThe lady at the front desk was extremely rude and unprofessional.
Crystal Wright | Online Move InGreat staff and facilities! Thanks.
Rosalind Anderson-Fennell | Expérience généraleBetween renting a truck through U-Haul and being stuck on the side of the road for over 2 hours. Then to arriving at the storage facility being told nasty there was no room for us and we could not leave the auto transport there even though on my contact it stated that. Then to finding out we had 2 storage units at the end when we crammed everything in one unit. We had broken dishes as well as being overcharged. It has been a disaster using U-Haul and the U-Haul on Mechanical Blvd in Garner was the worst. The employees were rude nasty did not communicate for nothing. So I would never recommend U-Haul to anyone. We were very disappointed we did a big move coming from NJ to NC and it was an issue from start to finish. Even after I checked out of the storage unit they still tried to charge my card for August payment when we moved out in July. It is awful.
heidi higgins | Expérience généraleThanks Precious!
Rosalind Anderson-Fennell | Premières impressionsAwesome staff & great customer service!!!
Miriam Davis-Laws | Expérience généraleI wish the cost was lower, as there are other storage options in Garner for half the cost and I know they may not be as nice, but for boat storage I just need secure over nice. The gm has been fantastic to work with.
Brian VanHook | Online Move InTiesha handled our storage move in and trailer drop off. She was extremely friendly and helpful. She was also very calm even though she was under pressure. She is a great asset to the UHaul family.
Ron Bridge | Expérience généraleGreat customer service employees here are very helpful and do an excellent job. I was let down with my movers and the lady on reception helped me find a replacement which was easy feat. Thanks to you all.
Brian Mills | Expérience généraleI tried canceling three time over the phone at the beginning of July and twice by email and I was still charged. No one replied to my emails and I had to provide my own lock.
Ayanna Wilson | Expérience généraleStaff is well trained, the manager is awesome and customer service is way beyond my expectations. I will not hesitate to recommend this location to anyone, thanks.
OMOTAYO KING | Expérience généraleStaffing was too lean never enough people working.I tried several times to get a propane refill on my Class A but never could
James CLOW | Expérience généraleIt take to long, check in and out, one boy is very slow there.
Bobbie Smith | Online Move InThey were very helpful. They're always busy there! But took good care of me and my storage needs. Thank you! I would highly recommend this location.
Wade Adkins | Expérience généraleVery helpful staff very clean facility great experience!
CHRISTINA KLEINERT | Premières impressionsYour staff is very rude and unprofessional
Chantell Wiggins | Expérience généraleDue to the number of customers it took quite awhile for service but service was good eventually.
Brian Mills | Premières impressionsMy unit was moved to another with out my knowledge, things were missing from my unit .. then they charged me an extra $100 to remove a couch from the green area when it says we can share things we don't want there . They also took extra money from our uhaul rental.
Ariel Farrington | Expérience généraleI received a call today about a unit being drilled off which was strange. One I have a key . Two..they have a key and cameras... Half of my unit was damaged due to water...precouis was great to work with in this manner. the least they could have done was investigate before calling me. I hope they have gotten down ti the issue.
Mercedez Madison | Expérience généraleThe staff at this location was awful nasty, rude. There were no signs on the sliding doors to self storage saying the sliding door closes at 5. We moved from New Jersey and got down late because U-Haul had us stuck on the side of the road for 2,5 hours got to the storage u it late. I called the after hours number and the girl that answered was rude and nasty and said do what you have to do. Did not have any compassion or show any customer service. The entire U-Haul experience has been a nightmare from start to finish. I don't even want to leave my stuff in self storage.
heidi higgins | Premières impressionsI rented one 13X15 unit but was given two smaller units that had small doors. There wasn't enough room for all of my stuff that fit perfectly in the unit I rented in Boone with room to spare so clearly the two small rooms do not equal 13x15. The worst thing about the move-in though was the fact that you only have three very small carts for the whole facility for people to use when there were a lot of people trying to move in that day. What should have taken us an hour and a half to unload took all day because we had to wait for one of those carts. You need to provide large carts (3'x6') and a lot of them. You need at least 20 to 30 carts for that size facility. Do better U-Haul! We know you can afford to buy and provide those carts! Also, deal with the humidity in that facility. I would not call that climate controlled when I have to worry about my stuff getting wet and growing mold in that humidity. I will wait until after I move out to post my Google Guide review. I want to see the condition of my stuff first and see if the humidity does damage anything.
Katrina Beshears | Online Move InThe only instructions I received was "here is your PIN number enter it and you can access your unit". It did not tell me there was a different location for the climate controlled units. Once I finally found it, there were three keypads and no signage saying you have to sign into a specific one first before entering your PIN into a secondary pin pad.
Monica Duncan | Online Move InThe move out was not convenient, you had only one flat bed cart available, went on all floors looking for carts to use none founded! We waited two hours on that one cart but had to do something else the person was still using it to move out. We spent 5 hrs moving out of 1028 on 5-21-23. The move out was not good !!
dorthy sellers | Expérience généraleThe staff was very accommodating and knowledgeable. Very friendly and safe environment
Denise Clarke | Premières impressionsWe ran into Shay when we arrived. She was a great help and very friendly.
Jennifer Raye Alpsu | Online Move InThe staff was very helpful.
FRANK MINUTILLO | Premières impressionsThe Supervisor (Precious) was helpful and kind in making sure I got the correct storage unit size for my move. The other staff was also very friendly and helpful even through a very busy day that they had as they worked to serve each customer in line with great hospitality. One of the staff was so kind to walk out my bundle of large boxes to my car after I was serviced at the counter by Precious. I would recommend this location to anyone. Thanks Uhual Staff @ 1702 Mechanical Blvd (Garner, NC) - From: Tameika Wilson-Harris
Tameika Wilson | Premières impressionsJay did an excellent job and is very professional.
NATHANIEL COX | Expérience généraleMice ate the ceiling and my items and the Manager Precious was notified several times but never did anything.
Thometta Cozart | Expérience généraleNo comments
Christine Howard | Expérience généraleSuper staff and excellent storage. Je les recommande fortement.
Fara Barnes | Expérience généraleAwesome, will always do business with uhaul and will always recommend you.
OMOTAYO KING | Premières impressionsEasy move in and out. Safe area and the staff was so friendly! Merci
angie marino | Expérience générale4 days of having my things in storage I got robbed I know it was the workers there because I found cleaning material from the facility in my unit there was rats and mice all in my boxes dead and in my clothes there were no cameras and it's not well lit at all my things have mold on them this was the worst facility I ever used
Scheron Oneal | Expérience généraleThe gm was very rude & there was a homeless man living in the units. My sister had a altercation with him
Tempestt Sutton | Expérience généraleThe service has always been great. Precious and Rachel are Awesome, and very nice. We have 3 units and are always renting box trucks. They get the job Done.
Wes Goeller | Expérience généraleStaff was great
Charles Leach | Premières impressionsThe lock was in the unit. Easy to get in and out of the unit. Location is clean. Outside unit
CRYSTAL ANDERSON | Online Move InPrecious and Racheal do a wonderful job with closing out the unit and sending final receipt. Locks are in the unit when you do Self check in online. I love the easiness.
CRYSTAL ANDERSON | Expérience généraleMost employees were great. HOWEVER !!!!! Precious the supposed manager was unpleasant, unprofessional and obviously had a chip on her shoulder when it came to men…. Maybe even white men???? I was treated like a criminal and denied service because I used a swear word. I have been a client of uhaul for years and have an account she could have accessed I HAVE a storage unit at that faculty…. I drove equipment across this country to get to that facility and even so She chose to go with the " empowered employee" stance. I will never use uhaul again and will be sharing my story and recommendations to look elsewhere with everyone I meet I had never felt more " racism"directed at me than I did yesterday.
Brock Jones | Expérience généraleVery good staff and the premise’s were Secure and safe👍👍
hecter diaz | Expérience généraleAll staff were very helpful both checking in and out. The lady that checked my storage unit as we checked out even found the metal bed rails that kind of blended into the frame of the room and I didn't see them. Thank goodness for her. Checked me out of contract without even having to go in office. She was cleaning at the time we got done emptying the unit. I asked her what I needed to do and she took care of it right then and there. Great service.
Susan Fenn | Expérience généraleThank you for storage and the time we used this unit was greatly appreciated. Phillip, Barbara and Charisse
Phillip Ulibarri | Expérience généraleThanks
KELVIN BROWN | Expérience généralePrecious was amazing. Helped me get into the faculty every step of the way.
Gary Cusumano | Online Move InIt was tough when the elevator went down, but it seems like it's safe
Daniel Allen | Expérience généraleExcelent customer focus. From all the employees i spoke with
Carlos Ayala Chalup | Expérience généraleThe Manager and the staff who rent the vehicles are OUTSTANDING and EXTREMELY PROFESSIONAL, THE BEST!!!!!!
Denise Newton-Fitzpatrick | Premières impressionsEasy move in and great customer service! Thank you for making this move in an easy process!
Kiera Gardner | Premières impressionsThe staff was helpful and very thorough. The staff walked me through the process quickly and answered all of my questions. The manager and assistant manager were awesome ladies!
Tabatha Allen | Premières impressionsOverall experience was great! Check out service was a little slow. I was left standing for 5 minutes while clerk and Mgr discussed problem. It would have made more since for Mgr to deal w customer on the phone and clerk to take care of customers standing in line
stacy grier | Expérience généraleThe staff at the time of during business was not knowledgeable of what too do and was not professional but the staff now is very professional and help me solve the issue
Milinda Foushee | Premières impressionsAccess should be 24 hours per day. I could not have everything done by 10 pm and this was after renting 2 trucks as well.
ANTIONETTE Manns | Premières impressionsEvery time I had any concern or issue it was handled promptly by staff. My things have been there for over a year. The facility is clean, safe and sound.
Tamika Crawford | Premières impressionsExcellent service
Cherekut otyaluk | Expérience généraleGood and excellent service
Cherekut otyaluk | Premières impressionsOnly issue there were no dollys to transport your things to your storage for inside use
Cecilia Isley | Premières impressionsThere were roaches, and staff had a "what's available is out there" mentality. I hope this improves.
michael jordan | Expérience généraleAlways a great experience.
stephen briggs | Expérience généraleDefinitely would not recommend this facility to anyone. They charge your card without your permission AFTER you have moved out and then state they are just a low customer service rep and don't know how to process a refund. Total fraud!!!
Amber Vitale | Expérience généraleThe staff was professional and courteous.
john welchs | Expérience généraleThe reason why I grade it the way I did it was clean but it wasn't clean look clean on the outside but on the inside I had so many dangling roaches and my stuff I did not have any roaches before I put my things in there but I came home with a whole bunch of them and I'm really upset about it and not only that I'm allergic to them I'm breaking out and hives
Sandra Odom | Expérience généraleConfusion about the unit my deceased Mother's item were stored. Mix up in the unit numbers. Called on vacation with request to come in and identify correct unit. Just didn't feel like there were checks and balances on the company's part to prevent this from happening.
lynita Sanders | Expérience généralegreat staff, nice facility, would rate 5 stars if there were carts available in the indoor facility. On move in and move out there was only one cart in the building and staff couldn't provide another. It was already in use when we moved out so we didn't have any cart to work with. Staff told us "there are three carts" but if that's true then two are locked into other units. This made the experience terrible due to needing to take many trips where a simple flat cart would have taken only a few.
Lindsay Sellars | Expérience généraleWorst place ever very dirty had to bomb for roaches the worker were so lazy i would nt recommend this place to know one matter fact needs to be closed down. I dont think i will even do business with uhaul the worst experience i ever had.
Lloya Williams | Expérience généraleI am receiving texts from you. I Never ordered anything from you this year.
Carl Escriva | Online Move InPersonal amable y experimentado prestando un buen servicio
Raul Miranda | Premières impressionsDo not make a reservation on line for a storage unit and expect them to have one when you arrive. I reserved weeks in advance. We arrived after a very long day of packing and driving. On arrival they told us they did not have a storage unit as stated on my reservation email. Two different employees claimed that a reservation does not mean they will have a unit when you show up. We walk into the facility to look at the small closet they have available and see other large units empty and ready for rent. And they closed for the day. A refund was provided. That was very helpful... Cost us an additional night in a hotel and another storage agreement at Life Storage. 3302 Petty Rd, Durham, NC 27707
Darrell Frey | Expérience généraleLarge portion of vehicles being stored extremely run down. Few spots had more equipment than would fit resulting in unsafe and in the way overhang. Vehicles just parked in driving lanes rather than actual spots almost like an overflow lot. Electrical outlet would trip the GFCI constantly making it unusable. For over 1/2 our rental period the keyless fob was unavailable. Needed to pay extra for 24 hour access even though it's listed as included in sinage. Monthly fee has increased twice in 1,5 years with no added benefits. Overall, this location has been poorly managed and I've been trying to find another place to store my RV almost since I moved in. I'm paying much more for a different site but it's got reliable 30 AMP electric, the spaces are properly divided and they keep up on overhang and make sure access in and out is guaranteed. Gates access is also 24 hr included.
Chris Anderson | Expérience généraleI thought everything went well, until I wasn't able to use the 24hr Svc, due to non comm on the staff part. Left out that bit of info. Went after hours to obtain access and was denied. So I lost time and money due to over mileage. Was charged for over mileage. Due to being denied access. I did inquire at checkout , was told nothing could be done. I thanked them for their service and left.
Cornelia Settle | Premières impressionsOn 8/13/22 i came into the Garner store on Mechanical blvd., the individual who greeted me was very nice and was able to assist in renting 3 10x15 storage buildings after roughly an hour i checked out @ 10:29am thinking i had 3 10x15 storage areas, at 5:51pm on 8/13/22 i received a message stating that i needed to call the Garner location, i returned the call and was informed that the individual that helped me earlier made a mistake and i no longer had 3 storage areas but only had one, i asked the individual on the phone if she could hold the other 2 10x15 storage sheds until i could get their the morning of 8/16/22 to resolve, i was informed that they could not do this, I then asked to be transferred to a manager, the assistant manager got on the phone and proceeded to tell me that the individual who assisted me was wrong and that the other two buildings i rented were already rented out and that they were not even 10x15, I was also told by this individual that they had only been in their position a couple weeks and that they all needed more training... Question i have for all at U-haul is how do i have paperwork showing 3 10x15 storage units, why was i not shown these units like i have always been in the past with U-haul, if a U-haul employee makes an error how and why does this then become a paying customers problem, I must say i am very disappointed in how the error was handled.
Blair Jones | Expérience généraleOn 8/13/22 i came into the Garner store on Mechanical blvd., the individual who greeted me was very nice and was able to assist in renting 3 10x15 storage buildings after roughly an hour i checked out @ 10:29am thinking i had 3 10x15 storage areas, at 5:51pm on 8/13/22 i received a message stating that i needed to call the Garner location, i returned the call and was informed that the individual that helped me earlier made a mistake and i no longer had 3 storage areas but only had one, i asked the individual on the phone if she could hold the other 2 10x15 storage sheds until i could get their the morning of 8/16/22 to resolve, i was informed that they could not do this, I then asked to be transferred to a manager, the assistant manager got on the phone and proceeded to tell me that the individual who assisted me was wrong and that the other two buildings i rented were already rented out and that they were not even 10x15, I was also told by this individual that they had only been in their position a couple weeks and that they all needed more training... Question i have for all at U-haul is how do i have paperwork showing 3 10x15 storage units, why was i not shown these units like i have always been in the past with U-haul, if a U-haul employee makes an error how and why does this then become a paying customers problem, I must say i am very disappointed in how the error was handled.
Blair Jones | Premières impressionsOnly issues was getting the card to work. After several trips back to the front desk, I decided to go with the code. That worked much better.
john welchs | Premières impressionsExcelente servicio en general
FRANCISCO PANIAGUA QUINONES | Premières impressionsGreat customer service from the staff.
Christina Trincale | Expérience généraleEveryone was so helpful. And every professional
Etta Gallaway | Expérience généraleThe only reason this U-Haul location is still profiting is because of demand. This specific location is under poor management, turnover is crazy here, and NOT ONE employee likes their job. The manager intentionally disconnected the phone (hung up on me) after calling me at 6 am and I told her I didn't know where the rental key was. (My husband did the drop off). I stored my items here for quite some time and every time I came in it seemed like every employee was so unhappy to be there. Some were even just as rude as the manager. I would not recommend this location at all. The only reason that I did rent with them is because of the size unit available and convenience of proximity.
Tiffany Guy | Expérience généraleI reserved a unit a month in advance outside ground level I got there they gave away my reservation they put me on the second floor inside the building and charge me more not happy at all. So now when my first payment is due the lady left a note. to see if they will deduct that $20 fee I doubt it though so I lose
TY BYERS | Premières impressionsGreat job to the staff, working as a team.
LARRY RICHARDSON | Expérience généraleJasmine was nice and helpful.
GWENETTE DIXON | Expérience généraleI love the dollies, carts, and re-use center located in the storage facility.
Sharonna Howell | Premières impressionsI was given 2 small units instead of 1 larger I had signed up for. When I got the email w the 2 different unit numbers I thought I had duplicated my order somwhow.
Angela Cobb | Online Move InThe staff has been friendly in the past, but I've had SO MANY small issues that seem like mountains to correct on the business's end. First I was assigned a unit that was already in use. That took 30-45 minutes to sort out and correct. I asked and was told more than 3 times that there would be a lock in the unit. (Both times I was assigned a unit.) When I finally accessed my correct and available unit, there was NO LOCK. Now I have been on hold for almost 20 minutes, waiting to confirm that a lock will be readily available for me today, 2 days after my reservation start date. To add insult to injury, I received this link to "Rate us please!" before I had been helped/while still on hold. The lady that finally answered was rude and unhelpful.
Hannah Keathley | Premières impressionsThe staff was AWESOME very friendly. I love it there it's a little high but a beautiful place and I feel safe with my things there.
Sandra Odom | Premières impressionsI AM NOT MOVING OUT - - Within 3 days of moving In in December '21, I have been continually receiving emails and phone calls asking if I'm still using the unit, and that continued for the first 2 weeks until I yelled and screamed...now 3 months later it has started again, saying "sorry to see you go" - - WHAT??? I am still using this unit and you are taking $$$ automatically from my CC Company. I can never get a straight answer from anyone as to why this keeps happening. I'm told that the person sending the emails "cannot be found" and no one at the Garner Facility EVER answers the phone. Even this comment, right next to it says that I am "moving out". Again, I am NOT moving out so please stop making me crazy. I have visited this unit weekly to add more items, and when I go this week to find my unit empty - - we will be going to court, as I have every month of paid receipts. Also - - clean up the Roach problem - please.
steven kuehne | Expérience généraleUnfortunately, I cannot recall the name of the young lady in the office who helped me with the move in (maybe Ariana???). She was EXTREMELY helpful and patient and made what was a very stressful and tiring day for me go as smooth as possible. She represented your facility and U-HAUL Co. extremely well! I am hopeful you can determine who this employee is specifically and again extend my thanks and appreciation for her help!
Howard Atwood | Online Move InThis is one of the best service I have received. Grateful to have this opportunity to use this service.
Janelle Rukosky | Premières impressionswas assigned a storeroom on second floor of a rather large building. The room was in the opposite corner from the single entrance. Much too far away from entrance and single elevator that had to be shared with other tenants. Whose brilliant idea was it to put a 10 by 15 on the second floor hundreds of feet from elevator?!There were several people using the elevator. it would have taken us hours to unload, wait for elevator and get to unit and unload. The elevator cannot be locked out so we would have to load and unload one small cart at a time. Extremely poor design and planning on U hauls part. We abandoned the unit and went to a place with drive up access and had to pay. Free month was worthless.
vito petrone | Expérience généraleOur storage unit had insulation hanging down from the ceiling and looked like crap. It would have been best if an inspection had been done prior to our move in to fix this issue
BRYAN SHANG | Expérience généraleDoor code didn't work. Others were complaining too. We wanted a drive up space but none available. We were given a second floor space much too far to move our stuff and this rather large building has only one elevator that would have to be shared or have to wait on it . No way to lock it out to load or unload. . Indoor storage gets an D- from us. We didn't use the free month and went to a place where they had drive up and gladly paid.
vito petrone | Premières impressionsShaquana (Front Desk) was very rude and unprofessional. She commented, "First of all... we have a million customers..." Her attitude was very unbecoming of the stellar U-Haul customer service I've become accustomed to, as a 15+ year patron. However , Jasmine (GM) was nicer, more professional, and accommodating.
Quiana Temple | Expérience généraleI would recommend the storage facility but not the truck rental. I rented a truck 2 times once they didn't have the truck I reserved & the 2nd time they charged me for a 2 day rental & I only rented the truck for 1 still waiting for my refund 12 days later they said another 7 days for my refund. I would go out if my way not to rent a truck from here
Michelle DeFlorio | Expérience généraleRented a covered outside storage spot,got confirmation notice, arrived to park my trailer and there was a non moveable car in my spot. All other spots were full, had to park along the drive with no cover.they told me they were going to have the car towed, never happened. Came and got my trailer 1 week early went in and told them I was picking it up and that I was done with my rental. Just recently received a letter stating that I was late on making my payment for the next month and if I did not pay,with a late fee, that it would be sent to collections! Called uhaul explained the situation and she told me it would be canceled and she would send me a email confirming the cancelation. Have not received a email as of yet! By the way I told them when I reserved the spot it was only for 1 month.
Kraig Fredricks | Expérience généraleThe lady that we encountered with was very pleasant, professional and friendly enough to have a family member also rent a unit as well. I believe this lady's name was Ms.. Yasmin very good and friendly experience. Will recommend.
lynn moraza | Premières impressionsEverything was just as promised. Easy in and easy out. Merci.
Jessica Chisek | Expérience généraleService and Help Awesome people 😀 👏 ThankU Sincerely J J Washington Sr
Johnnena Washington Sr. | Premières impressionsI have bought four units at this facility. I just checked out of two of them due to i was able to condense my items into the remaining two to save some money. When i was checking out i was informed and noticed a complete change in attitude and management was taking place so it looks like things are moving in the right direction. However, this wasnt the case when i moved in around October of 2021. I was told things were really bad by the new personal, due to management issues and i understand things can be hectic but i believe there is a common ground that all personnel should be expected to adhere too in the absence of a General Manager. What i witnessed and went through should not happen anywhere. Im a returning customer with U Haul and every place seems to be the same and i can count on how things are ran and up till this facility things have been spot on. At first i thought it might of been an associated storage using the uhaul name and having "their own way of doing things" but no this was a full blown Uhaul store. From reserving to actually paying for my unit ahead of time so i knew it was there for me as i was making a long distance move in a 26ft truck i needed everything to work in my favor and expected it after dealing with uhaul before. After driving long hours I walked in and they said my unit wasnt available. Which i thought was odd since they said they "put eyes on it" not only did we reserve the unit weeks ago we paided for it to be there to permanently lock the storage as we knew availability was limited.. after and hour of waiting and witnessing how lazy everyone was. They got it figured out. I also bought an outdoor storage that wasnt even available due to the "previous manager using it for personal things" and you guessed it... it was the only one of the size I needed available.. which is why we needed the extra two I just checked out of.. I also saw why i was on hold for so long when i called months before. They answer the call put it on hold and let it sit, going back to their cell phones... with nobody even in the store to assist.. Lazy and unprofessional at its best. The storage facility was poorly kept as well. We bought 24hr access to help ourselves.. The dock lights were off all night long, bathrooms not stocked with toilet paper,towels or even soap.. hot water at the sink was pure cold even after letting it run! Best part was they would lock the lock the sliding automatic door 30 minutes before closing, with a key lock stating "homeless people get in". Then when they would open the next day the slding door was still locked until about noon to 1 o'clock in the afternoon. So everyone who pulled up during the day would have to use the mandoor only! I witnessed nothing of the homeless sort as i worked through the night and rested their briefly and worked through the next day. Always kept to myself and was never in anyones way. If the security would be working as it should then even after hours, my 24 hr access should of gotten me into the building through either the man door or sliding door as ive experienced before. Not to mention the person who unlocked the door acted so rudely and bothered like we were "inconveniencing them". The whole facility was very shady to say the least. I hope the new management and new faces behind the workings get it back up to standards. This facility needs it and from what ive seen in the amount of Red access denied tags. They are sitting on a gold mine of late fees. Please reach out if more details are needed.
SHELLEYYVONNE ADOLPHSON | Expérience généraleThe employees there are excellent. I would recommend this location to anyone anytime. They have been very helpful. And thanks for allowing me to do business with your company and with the storage.
Norma Barnes | Expérience généraleWe did not store our things based off trouble even getting an empty unit the size we requested.
Allison Mackey | Expérience généraleThe people were nice and professional
Chris Davis | Premières impressionsShequeena and Ryan were super helpful even after I had to get a bigger room after I got started unloading. Had a minor incident with another customer who couldn't get in and was yelling at me to let him in. I did not said I couldn't and he started screaming at me. Ryan came to the building to straighten his code out and he was still yelling at me. I asked Ryan to stay until he went in and he graciously did. I was by myself and an older woman. He also explained to the yelling person that I did right not letting him in. They were just great.
Susan Fenn | Expérience généraleDock light has been out for a while. It was difficult to move out with lack of dock lighting.
Calvin Sampson | Expérience généraleI enjoy doing business with U-Haul they are very professional
tj's yard maintenance | Premières impressionsVery good staff. Polite personable and helpful. Even when I messed up access to the storage they came and helped right away. Highly recommend both Shaquinna and Ryan
Susan Fenn | Premières impressionsExcellent service.
THEODORE G DURAN | Premières impressionsExcellent service.
THEODORE G DURAN | Premières impressionsOnly complaint is rat poop all over my stuff after I moved out. Otherwise all good
Patrick Langley | Expérience généraleRequested to move out on Monday, it took 5 days to process and I didn’t receive a prorated refund like I was told for unit 1276.
Jessica Barnville | Expérience généraleNeed to replace outside light bulbs.
PRESTON PURDUE-LEARY | Premières impressionsThe young lady went out of her way to make things easy for me. She gave me her undivided attention.
Dover St John | Premières impressionsCommunication could have been better under staffed need to keep updated units available for future customers
CASSANDRA MCNEILL | Expérience généraleThe facilities and location were convenient. We had 3 units (2 interior and one exterior) and all were exceptional. The young lady that checked me out was wonderful. Je les recommande fortement.
BENJAMIN LANGDON | Expérience généraleOutstanding friendly and helpful staff. Prices are a good value
MARCI CONORS | Premières impressionsI checked in online, got my rental unit with access code. The website said a lock would be in the unit when I arrived. When I arrived, the access code did not work, so I checked in at the front. When I got to my rental unit, there was a lock on the unit as it had already been rented by someone else. The staff was very helpful getting this fixed, but I was almost there after closing. What if no one was there? Move in would have been a disaster.
JOSHUA EGGLESTON | Online Move InI was supposed to have a lock in my unit but I didn't
chelsea Boerstler | Online Move InAwesome experience I felt like a valued customer!!
Marcy Brodie | Premières impressionsI was very please with my storeage unit in every way
JOHNNY CUMMINGS | Expérience généraleThere should be a way to get rid of boxes or loose paper if needed not bags and bags of items just general .
Chita Beckner | Premières impressionsThis was the most unprofessional customer service experience I have had in a while. I checked in online but still had to wait 25 minutes in the store. I also reserved a storage unit. I was given FOUR different units until I was finally given one that wasn't ALREADY occupied. How can you manage a storage facility but don't keep an accurate list of what's occupied and what's open? I made FOUR TRIPS from the storage area to the office because every unit I was given was occupied. The truck I rented transmission was slipping so bad I thought I was going to breakdown. The older white lady with the short hair , who I think was the Manger was more concerned with smoking cigarettes instead of assisting the ONE employee who was trying her best to accommodate a full lobby. This young lady was a new hire and was placed in the most horrible position. I usual go to the hwy 64 location on New Bern Ave. They are OUTSTANDING!! Professional, friendly and helpful. After my one month of free storage is up, I will NEVER come to this location EVER AGAIN.
Sherri Ferrell | Premières impressionsThank you for your service.
Gloribel Millan Lugo | Expérience généraleWhen I went to my storage unit the facility was full of trash all over the yard inside the gate other than that everything was OK
Fonda Holden | Premières impressionsMain loading dock was locked at 7pm while actively unloading even though we have "24 hour access". Made move in process very stressful
Abigail Palmo | Premières impressionsSuper helpful staff!
Aaron Downs | Premières impressionsU-haul is the best
JOHNNY CUMMINGS | Premières impressionsEverything was great except for getting staff to make sure all access doors were available to customers during business hours. There have been entirely too many instances where staff failed to insure that all access doors were available for customers to use. The worst situation for me in particular was not having the main (sliding door) available for more than 3 and a half hours of storage use. VERY UNSATISFACORY!!! The staff had been notified at the very beginning of this ordeal. VERY BAD BUSINESS!!!
gregory harris | Expérience généraleCustomer service in Raleigh NC was very unfriendly, certain people were welcomed and certain people shut up and wait. It's very sad that you all don't teach good and decent customer service. In Garner the employees were kind and caring to my needs. Merci
jen range | Premières impressionsThis place is the worst. lighting and cameras do not function. I had everything stolen right under their noses... and they just shrug their shoulders. It is impossible to communicate with them as all emails are no reply. They never answer the phone... on hold in cycle for hours (literally). And... if you show up on their doorstep there is NEVER anyone there who can access accounts or help in ANY WAY. HORRIFIC! stay away
Tom Hartley | Expérience généraleVery satisfied with U-Haul Customer Service.
gregory harris | Premières impressionsSo I was in site 3015. The dude to the left of me is a roofer and stores his trailers there. Several times I found roofing nails on the ground around my trailer. Not purposely placed. Just debris from his jobs I am sure, but it remains a problem for someone pulling a trailer. I spoke with your team on a couple occasions, although receptive, I really don't think anyone followed up with him or looked into the issue. Nails are being spread all throughout the storage lot driveway.
stephen briggs | Expérience généraleHard to get a Uhaul storage bathroom was nasty. The guy hanging around and asking for work for money made me kinda nervous. Lady with a dog living in the unit. Supervisor address the issue quickly,Overall nice building.
tiffany williams | Expérience généraleVery pleased with the service and staff was very friendly and helpful yes I will tell my friends about your services.
dorthy sellers | Premières impressionsFrom the manager, Julie, to the staff, this operation appears to run smoothly and the staff is attentive and helpful. Making adjustments to the unit assigned was also a smooth process. Thanks for making this a smooth process.
Sharyn Porter | Premières impressionsExcellent staff always willing to help you and great attitudes wish it was more places like that
Jose Velasquez | Expérience généraleGreat Customer Service.
gregory harris | Premières impressionsParking access needs to be improved. Unloading is cumbersome the further you are from the handicap as one has go all the way around to the ubox area to get in the building
Isaac Oyugi | Online Move InI moved out within minutes of signing contract to secure a larger unit. All was well. Teans was professional and very personable. Tray was the other associate and listening to him assisting other customers, well, they make UHaul proud. Respectfully, Kathleen Savenelli New Unit #604 Should have N/A as an option!! I never opened the unit to which the close out refers. Oops, maybe you need to revisit your questionnaire. All is good, just helping out.
kathleen savenelli | Expérience généraleThe front desk was terrible and even threatened me. Mr archer? Please call me as soon as possible. 9105140222
Beulah Manka | Online Move InI had reserved a guaranteed truck at the garner location which is also where I have my storage unit. I reserved it doe 24 hours. When I got to the facility to pick up my truck I was told that there was no truck available and they would have to call and find me one. I was told that there was a truck at another location. Maybe I am a little stupid but good customer service to me would be for someone to drive that truck to the garnet location to where I was waiting but no I was told I had to drive 9 miles in my persons vehicle to go pick up the truck (it was actually 11,7 miles). I also asked the employee at the garner location why there where no disc locks on the 2 doors that I had on my storage building and he said I had to bring my own locks and looks. When I told him I booked online and hey were supposed to be included for free he provided me with 2 locks. I love 2,8 miles from the garner location which is why I booked there. I wasted almost one hour of my time driving to Raleigh to get this truck which means I will waste another hour driving back to Raleigh to get my car on Saturday. I asked the lady at the Raleigh location about the miles and time I had wasted and she gave me the weekly mileage rate instead of the weekend rate. I find this unacceptable. I feel like I should have 23,4 free mikes to put on the truck because that is the distance that I am forced to drive getting the truck that I did not plan on. I would also feel like I should be reimbursed fir a gallon on gas that I am having to put in my car to drive there and back that was not part of my booking. I also feel I should be reimbursed a few gallons of gas that I am gonna have to put in the uhaul truck that was not my plan. I also feel I should be reimbursed somehow for the 2 hours on my wasted time. I am moving into a different house in 2 weeks and will need to use another truck for the move. I am very nervous about trying to use this I haul again. Moving is stressful enough and my experience with you guys has only made it worse.
Mitchell Cook | Online Move InYoung man from Sunday may 30 th staff was very rude and was speeding in the uhaul pick up truck
KYESH VEGA | Online Move InI was informed that there would be a lock waiting inside my unit, but it was not there. My agreement stated that a free lock was included.
chris coutu | Online Move InPaid for outside RV storage that I never got. Spent 180 minutes over 3 weeks trying to get resolved. Finally got a credit Very poor service
DON ZICINI | Expérience généraleI rented a truck to when moving in, but was never credited the free month for doing so. For the first few months, the code I was given never worked. I know I was doing it correctly, because the "temporary" code I was given the first day worked for the first couple of months. After that, I was fortunate enough to get there when someone else was entering. The next time I tried and no one was there, the office staff finally gave me an access card that worked.
Lowell Ziegler | Expérience généraleKeep up the good work
JAMES GRAHAM | Premières impressionsoutstanding service, despite of the high price ;-) If the price was a little lower, I probably would rent the storage unit for one full year vs 2-3 months.
Omar Santos | Premières impressionsThis is my first time renting a storage unit, and it was very easy. This is an excellent facility.
Kevin Brown | Premières impressionshave purchased supplies here before, but this has been my worst move ever,
Bennis Blue | Premières impressionsUnit was in use when I arrived to the storage ready to unpack my things I was assigned another which was also in Use after the 3rd time they got it right
Stephanie Woodard | Premières impressionsGreat service, very professional and kind.Thank you for your patience . Ms Jay Washington Sr
Johnnnena Washington | Expérience généraleMany automatic overhead lights in the storage facility won't turn on so my unit is in a dark hall. I imagine this could make many people feel uncomfortable. Very clean. Advertising and the instructions I was sent after booking said there would be a lock in the unit. There was not. Slight marks taken for the light in and lock but overall free and fit my need.
Patrick JASZCZAK | Online Move InMy overall experience with uhaul staff is good BUT as I was returning my rented 15' truck, I encountered a staff member/young man who was the RUDEST I have ever encountered and down right ABUSIVE. Worst, he took the key from me and drove the truck in front of building like racing on track and almost smashed a poor man who was pulling in front of him (see your videos from cameras). When I asked about manager, he said go inside and wait and he is way to busy to worry with me. Mocked me when i asked if my check out was completed and said look at trucks that I have to do and brushed me off. I have rented storage for over two years and sometimes two at ones. Rented multiple trucks for me and business but never expected that rudeness and dismissive/abuse to customers. The manager (Ms. Tyndall) was very professional and courteous but I refuse to do business with this location in future and would not recommend to anyone else because my experience with the employee (see my return for his name). One final word, there are many facilities that compete for the same services as yours, what sets you apart and encourage people to do business with you again is your customer service and that is completely MISSING with this employee. Merci.
Rokos Isaak | Expérience généraleThis UHaul location is the best in the area. Capital Blvd. Is the worst. I have rented several times at the Mechanical Blvd. location, this time to move to Youngsville,N.C. They are polite & professional. If I ever get a chance to use them again, I will not hesitate to. Great customer service!
Steven Szymanski | Expérience généraleVery clean and well-managed store!
Angel Hampton | Expérience généraleBack storage area is where I had my camper and lights at night were always out. Never could get a "pod" for remote access, I always had to exit my car to enter gate code on key pad . Reported several times to staff that said they would het manager to fix it a and call me and he bet did. I stopped by one day and he said he was busy.
Jeff Parker | Expérience généraleGreat personnel, very helpful and attentive to details. 5 star rating for the team.
DOUGLAS MCMAHON | Expérience généraleThanks for all of the amazing customer service!
Chandler Picot | Expérience généraleLoren in the front office was terrific. She is a true asset to U-Haul. Her knowledge and professional demeanor were great. The entire staff I encountered were very good and customer centric.
DOUGLAS MCMAHON | Premières impressionsI will recommend U-Haul to anyone
MARCO FUENTES | Premières impressionsNo organization at dealing with customer with u-boxes and regular customer. No plan for customer to get ther u-boxes.
Ricardo Webb | Expérience généraleIt felt that I was alone in the building as I moved my stuff in. The cart worked well. The unit location was reasonably close to the door. The vehicle access was well designed to that lifting was minimized.
Richard Fredenburg | Premières impressionsThe manager was extremely professional and courteous and very helpful. I would highly recommend this facility any day of the week
Lawrence Madama | Premières impressionsSmooth operation all around
Bert Doughty | Premières impressionsMe and my husband are very upset with the way our rental was handled today. I called uhal this afternoon to reserve a storage unit that would fit a truck as we are moving and need a space for my husband'struck. We were told that we could rent an enclosed unit at your location that was as big as a 1 car garage. When my husband got there that's when the problems started. At first they could not find our reservation even though we had a reservation number. Then they decided that they would give my husband a unit and proceeded to charge him $200 when the unit was supposed to be free because we rented a moving truck. When my husband pointed this out they did not believe him and made him swear that he rented a truck. Then finally he said he would give him the unit for the free month. When he went to go find the unit it was inside and they gave him no direction on how to get there. Our unit was supposed to be outside so we could store our car. They said they did not have that unit and the only thing they could give was an inside one which does not help us. It took my husband 3 times to get in as they kept giving him the wrong gate code. When he finally did find the unit it was upstairs and the furthest away from entrance that you could get. When he finally got to the unit there was a zip tie on it he had to remove along with a mouse trap and dead mouse in it and cockroaches. At this point my husband had already been there 3 hours and he needed to get back to us to finish out the day. To say the least, we are very unsatisfied and plan on calling the corporate number to speak to someone. This experience has put a very bad taste in our mouth. Please let me know how we can resolve these issues and get the unit we ordered.
Margaret Dickinson | Premières impressionsI went to put my clothes in my unit and when we pulled the door up we found roaches crawling on my items. I then called a friend to see if I can store my clothes at her house. Spoke with the person on duty and he made me feel as if he didn't believe me or as if I brought the roaches. He did point dead roaches out side my unit and down the hallway. Also the storage facility itself smell bad and has a water leak. I plan to bomb my unit before I move my items out to make sure I don't carry them into my new home. I'm totally disappointed with storage facility
CRYSTAL BAILEY | Premières impressionsStaff very friendly and accommodating, very eager to assist
Vernelle Mack | Premières impressionsI needed a short-term storage solution and U-Haul gave me exactly what I needed.
Richard Fredenburg | Expérience généraleI rented this unit to store household goods while waiting to move into my new home. When I came to the unit on 9-2-20 to load my furniture, the storage unit was leaking and the concrete was soaked which ruined my mattresses, TV's and ruined my Christmas decorations that have been in my family for years and the rest of my belongings smell like moist-mildew. I went to the office to see what can be done and he said they won't do anything they aren't liable. I rented a storage unit to store and secure my household goods. I'm so disappointed, I'm looking to seek legal proceedings for reimbursement on my belongings that were ruined.
DEBORAH KAUFMAN | Expérience généraleThe new manager Mike H. is very helpful and understanding!!! -Chelsea Claboine
Chelsea Claboine | Expérience généraleFree month of storage unit rental with a trailer rental is a nice touch.
Richard Fredenburg | Premières impressionsWhen I called a week ago to resolve a different problem, I was told by the manager, Mike, that if I called ahead of time to tell them when I was coming to unload my UBoxes, into a storage unit, they would have them ready for me. I called Friday afternoon to let them know I would be there Saturday morning. When I showed up, I told the manager I had spoke with him last week and he rudely said, "No, probably not." After assuring him that I DID talk to him, they found my account, and UBoxes. However, they had not been pulled out and ready for me. They said, to give them some time, probably 20 minutes, and we'll call you to let you know they are ready. After an hour and a half of waiting in the parking lot, they were pulled and ready. When I went in, to find out which storage unit was ours (I made a reservation for a 10x20 back in June), I was told that I didn't have a reservation. They had to make me a new one, but they had no 10x20's available. I made the reservation, drove out back to the other building so we could FINALLY start unloading our UBoxes, to find that they were stilled screwed shut. Of course the front desk wasn't answering the phone, so I had to drive back up there to get someone to come back down and take the screws out. I then scanned my access card to get into the storage unit, and it says "Welcome Kailyn." That is not my name, so after we finished loading all of our belongings into the unit I went back up front to tell them. I was told that if I wanted it changed over to my name I would have to come back a time that the manager was working because nobody else knows how to do that. Meanwhile, the whole time the cashier is talking to me, he is spitting into a water bottle because he had dip in his mouth. Overall, I was not pleased with this experience. What should have been a 1-2 hour ordeal wound up being over 4 hours. The one employee that wound up helping us actually retrieve the UBoxes and get the screws out of the boxes was friendly and apologetic (I don't remember his name, but I do know he was finished at 1:00 that day-8/15). Other than him, the experience was very frustrating, and if I had the capability to tow the UBoxes, I probably would have just taken them elsewhere.
stevie tuttle | Premières impressionsMike Newly assigned Manager was excellent! Helpful went out of his way to be accommodating
thomas boyd | Premières impressionsAs a customer I was well satisfied
BRENDA ROBINSON | Premières impressionsMike was very professional and great to work with.
MIKE HODGES | Premières impressionsMost staff was very nice but if you have problems they tend to be too busy to help.
Jeff Parker | Premières impressionsThe service was exceptional
Everette Canipe | Premières impressionsI called a month before the actual moving to the storage unit and using the truck. I got to the place in Morganton to get my truck and the guy there was rude and did not want to answer my questions and he said he did not want to talk to me the he would talk to my daughter (I am Spanish and my daughter looks American) he should not be so rude and calm my anxiety with the answer to my questions which were very legitimate considering the truck charge was high (he said I was going to be held for $343 but my money will be credited to my card once we got there) I did not understand WHY he couldn't just do the right thing because that was way too much and he said we couldn't return truck back in Morganton but it was really not true. Anyhow, I called the U haul place at Mechanical Blvd. in Raleigh and the guy who answered the phone was not very knowledgeable and he just couldn't even find my reservation. We get there at 3:53 and as told in Morganton but the owner, Mr. Hennessee, we wanted to let them know we were there so the time we got there is recorded an he said I would get $100 back credited for early return of truck. The storage place is busy, the guys Kenneth Perry, says he can help me, but when he is helping me some other people say that they need to talk to him and he tells me to stay there on that register while he helps this other customer because they need help. I asked Why is the other guy not helping because I believe once a customer is being helped then he should finish his work with them and then get the next customer. He went and helped the other people and when he got back to help me, then he rushed because he wouldn't answer my questions and he did not even make sure I was not charged for my first month . He told me to wait at storage unit number given and that he would be there shortly. When we get to the storage unit. I did not feel safe. There was a woman there who says she has 3 storage units and sure she did have a dog in one of the units, she had her blanket, microwave, cheese, food, eating there. She also had all her stuff spread all over hallway and told me not to go by there because she needed the hallway to spread her junk. I told her I did not care and that we needed to unload our stuff because we had been driving for 3 hours and we wanted to get it done. She also took some of our stuff and we had to ask her to give back to us. She looked like she was on some drugs. The alarm went off when we opened my unit and when we tried to close. THUS, they should fix that. Someone should make sure NOBODY is in those units eating, sleeping and with animals.That is not a safe nor good idea. I am scared to go back there by myself. At 6pm, I asked that guy who helped us to please make sure I got my money credited and he gave me a number that is not even UHAUL to call and talk to them because he said he couldn't do it.. Customer service not good at all. What a hassle for me to go through all this while I am trying to move out of my old house , store things and finish my work .
Ingrid Knopf | Premières impressionsCustomer service was top notch. I will definitely be using this store again in the future. Thank for the experience!
Marcello Payton | Expérience généraleKrystal went above and beyond to make my move-in easy and seamless. I hope Uhaul is providing her with some type of bonus or compensation for working during these trying times.
Jerry Smith | Premières impressionsThis facility is really terrific. First time i've been issued a card to swipe instead of having to remember a passcode. Facility was super clean. EXCELLENT!! And one month free didn't hurt. Great promotion.
Randy Wright | Premières impressionsContacted Manager and she didn't care about my issues. Have recommended several friends and family to a different storage facility.
TAMEQUE SAUNDERS | Expérience généraleStaff was very helpful and the truck was well equipped for the job.
JAMES OKSEN | Expérience généraleIf you want your belongings taken from you in the form of employees pretending to be a friend to get your things then this is the place to store your things. I did report this but got no results.
Katherine Langston | Expérience généraleVery helpful no
Arthur Price | Premières impressionsUnit was entered by staff illegally while still under contract. Door was left open and contents ruined by rain, management took no responsibility or offered apologies. In fact management tried to cha
Jason Love | Expérience généraleExcellent service.
Gregory Jolley | Premières impressionsgreat service
lorinda limehouse | Expérience générale.
Kyle Gardner | Expérience généraleGood service
Frederick Wiggins | Expérience généraleJamie was the best rep quick professional couteous
Amber Frost | Premières impressionsVery good service
george mundhenk | Premières impressionsOver the years, uhaul has gotten so much better in pricing and customer service.... now they need to add a loyalty program.
Johnny Williams | Expérience généraleCustomer service was on point! Thank you!
AMBRE WALLITSCH | Premières impressionsEven though this is not the closest U-Haul to my home,I always come to this location. The staff is so friendly and helpful. I am also super excited to have a spot in your RV lot. Excellent addition!
Cathy Shepard | Premières impressionsGreat, efficient service. Completely satisfied.
Valarie Mance | Premières impressionsExcellent
Naeema Holmes | Expérience généraleI really did not like the requirement of a circular lock without prior notice. I had one at home and did not bring it because I was unaware ahead of time this was required.
Tom Hartley | Premières impressionsJust awesome, helpful and friendly. Especially Crystal thank you so much for everything. My family and I appreciate you. God bless you.
PAULIETTE BOATENG | Expérience généraleThey work very hard to get you out and on your way. Excellent service à la clientèle
unity in christ | Premières impressionsWhen storage unit is put up for auction/looked into the lock that is on it is removed and a new lock put on keys are not put in secure place so people can go into units that work there
Richard Britton | Expérience généraleIt is a nice facility. I would be concerned if I left wood furniture in there for an extended time because it seemed to feel damp tho I saw no evidence of moisture. It was nice having the carts.
Janet Peterson | Expérience généralePersonnel amical
Nurudeen Agbejule | Expérience généraleGood service
gustavo gonzales | Expérience généraleVery clean.
Diane Cibulskis | Premières impressionsLocation and staff were great. Very knowledgeable and helpful as it pertains to moving equipment and storage.
Corey Coleman | Expérience généraleI’m always treated like a king here
JAMES GRAHAM | Premières impressionsI always dealt with Chuck he was very polite and helpful. I would and do recommend them
angela williams | Expérience généraleThis was the worst expierence i e ever had in my LIFE. My box's were all damp some of the items I had to throw away. The installation was hanging down touching my property. Horrible!!
Donata Ray | Expérience généraleThank you guys so much! Everyone was so helpful 😊
Tammy Kelly | Expérience généraleEverything that I needed and pleasant staff.
Anthony Cottle | Expérience généraleThank you for professional and courteous staff!!
PAULINE KURY | Expérience généraleI WILL DEFINITELY USE UHAUL AGAIN..THANKS AGAIN FOR A JOB WELL DONE..BE BLESSED AS ALWAYS. .UNTIL WE MEET AGAIN..
Tanagia southerland | Expérience généraleStaff was friendly, knowledgeable and helpful.
Site Med North America | Expérience généraleGreat experience!
Linda Dickinson | Expérience généraleThank you so much for all your help in moving my belongings from Maryland to North Carolina! Everything went so well and everyone I dealt with was so helpful and friendly.
Sheila Haller | Expérience généraleI was treated like a king. I wish I had the name of the young lady that waited on. She was a Jewel!
Dover St. John | Expérience généraleThanks for the service, the staff was excellent.
virgie office | Expérience généraleWe were surprised when we found out that we had a bonus 30 day storage with our rental package. It was really helpful in getting settled. The facility is secure and it was the least of our worries.
Stacey Wiley | Expérience généraleInformation was not explained correctly and I was told I was going to have to pay $3500 for dropping of my truck. THAT'S RIDICULOUS!! However, the saving grace was the Customer service I received.
SHANTEL HINTON | RéservationGood customer service good customer friendly
Ramon Suero | Expérience généraleExcellente expérience
Sherryl gilliam | Expérience généraleAwesome staff and service. Very helpful and informative.
Darlene Evans | Expérience généraleIt was a pleasure doing business with you
Portia Daniels | Expérience généraleMy experience was excellent
Brian Compton | Expérience généraleConvenient location, friendly staff. Need more staffing on Saturday's long wait time for assistance.
Miquelle Jackson-Rasul | Expérience généraleThe person who helped me was friendly, knowledgeable, and very helpful.
Maura Elliott | RéservationChuck, the manager, kindly and patiently guided me through the entire process. Chuck provided excellent customer service throughout. Everryone else working at the store was also very kind and helpful.
Mark Brendle | Expérience généraleGreat experience.
John Henderson | Expérience généraleStaff very helpful, facility seems to be very secure and clean, would recommend anyone to choose U Haul of Garner
KEITH FORTE | Expérience généraleThey good people
Shamira Hernandez | Expérience généraleNo additional comments.
Kim Reams | Expérience généraleMy experience was horrible at this location my lock was always on my storage even after I paid the bill . I also had got out the storage unit one week early after I had paid my bill for the month.
Victoria Mclean | Expérience généraleEveryone here is helpful, friendly and professional. Great staff and location.
KATHLEEN JEROME | Expérience générale