Évaluations des clients U-Haul Moving & Storage of Garner

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Garner

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Maxwell R. le

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Overall experience was excellent.

Manuel M. le

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Everything went good today and I’m going to go ahead and recommend you guys to friends and family!

Poplar Springs C. le

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Le client n'a pas laissé de commentaire.

Mike H. le

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My service in California was spectacular. but the service I received from the Garner branch was not. After me forced to call them to find a delivery time my containers arrived 1.5 hours late. I left instructions to have the containers left at the top of a driveway but the delivery truck was not able to do the task. the delivery truck tried to back up the driveway and left gouges in the concrete. trailer was left in the street making unloading difficult and blocked traffic. I asked for the trailer to be picked up late Saturday and they where left till Monday mid day. I spoke to the manager in Garner and he was very short with me and not wanting to resolve the situation. The manager never addressed the concrete damage.

mark S. le

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Le client n'a pas laissé de commentaire.

Carol B. le

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Very professional, courteous, helpful

Eric M. le

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Le client n'a pas laissé de commentaire.

Lawrence W. le

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Le client n'a pas laissé de commentaire.

JESSE P. le

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Le client n'a pas laissé de commentaire.

Elsa K. le

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Le client n'a pas laissé de commentaire.

Carmen M. le

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Crystal was great. She assisted me when I was backing off the trailer and unhooked everything. I highly recommend this location.

Michael D. le

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They beat me on mileage said I went over 200 miles when that was no way possible as well as charged me over $200 for mileage at .59 a mile which should have been $118 not $238. Scammers

Eleanor B. le

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Le client n'a pas laissé de commentaire.

Meredith M. le

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There were bed bugs crawling inside the truck and larvae/eggs on the wall which we discovered when we got it home to start loading our stuff into it. I had to spray Raid bug killer on the entire inside of the truck, wait for the bugs to die, and then clean up everything before we could start loading. That being said, the cab of the truck was very clean and had no evidence of bugs. The staff at the pickup location were very helpful and I feel sure had I noticed the bugs before I left there they would have given me another truck.

Dakota F. le

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Very clean location and very accomadating!

andrew P. le

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Le client n'a pas laissé de commentaire.

Davinder V. le

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The staff was very professional, courteous and willing to assist. I was very pleased with the equipment I rented, felt very safe and well equipped.

Terry S. le

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Completed Express check in before arriving. Spent 25 minutes waiting to be assisted and answering questions that I completed on line prior to arriving. No need for “Express Check in, it didn’t work.

Michael H. le

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Le client n'a pas laissé de commentaire.

Agee G. le

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Le client n'a pas laissé de commentaire.

Sotero R. le

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Wait time is too long, to slow

Myka B. le

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I have never had such a horrible experience with any rental company as ther one I had yesterday using uhaul. I reserved my equipment online and when I showed up to pick up the car dolly it was not there and after over a hour I was sent to another location approximately 7 miles in the opposite direction of where I was heading which wouldn't gave been so bad if it wasn't for the fact that I was using a rental truck and did not have the extra 2 hours or 28 miles in the rental allowance not to mention the extra gas it cost me and when I asked what kind of compensation I would be getting for all the trouble and extra expenses I accumulated due to your company I was told that basically nothing would be done for me other then submitting a complaint. Will definitely be posting bad reviews and explaining just how much crap I was put through on every social media I can think of.

Richard P. le

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Le client n'a pas laissé de commentaire.

TAMORAH K. le

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the girls checking in the trucks should not be standing around gossiping while cleaning one truck while other people are waiting to turn the truck in.

Ebony J. le

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First of all I couldn’t bring it back to you on the day I was supposed to because the highway was shut down and the traffic was so bad it took me two hours to get home how dare y’all wait this long to send a 300 dollar bill y’all should be ashamed of yourself I will be calling corporate about this this is horrible if I had 300 dollars to give you I would’ve never used U-Haul I would I went somewhere else.

Carlton J. le

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Le client n'a pas laissé de commentaire.

Ashley S. le

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Be more specific about the set price online

Raheem F. le

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The customer service is terrible

jason W. le

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I did not visit the drop off site

Barbara Ann W. le

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Very good experience. They had the truck we need on the day we needed it. Overall great customer service. Would use this Uhaul again should we need to rent a truck.

Johnny W. le

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Over the years, uhaul has gotten so much better in pricing and customer service.... now they need to add a loyalty program.

AMBRE W. le

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Customer service was on point! Thank you!

Sonia J. le

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I wasn’t pleased about the truck. It made a noise on the highway the entire drive which was very annoying. I paid too pay that much money to travel to a different state I was very dissatisfied with the roaring noise....

Cathy S. le

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Even though this is not the closest U-Haul to my home,I always come to this location. The staff is so friendly and helpful. I am also super excited to have a spot in your RV lot. Excellent addition!

Valarie M. le

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Great, efficient service. Completely satisfied.

Naeema H. le

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Great

Tom H. le

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I really did not like the requirement of a circular lock without prior notice. I had one at home and did not bring it because I was unaware ahead of time this was required.

PAULIETTE B. le

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Just awesome, helpful and friendly. Especially Crystal thank you so much for everything. My family and I appreciate you. God bless you.

unity in c. le

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They work very hard to get you out and on your way. Great customer service

Richard B. le

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When storage unit is put up for auction/looked into the lock that is on it is removed and a new lock put on keys are not put in secure place so people can go into units that work there

Janet P. le

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It is a nice facility. I would be concerned if I left wood furniture in there for an extended time because it seemed to feel damp tho I saw no evidence of moisture. It was nice having the carts.

Nurudeen A. le

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Friendly staff

gustavo g. le

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Good service

Diane C. le

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Very clean.

Corey C. le

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Location and staff were great. Very knowledgeable and helpful as it pertains to moving equipment and storage.

JAMES G. le

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I’m always treated like a king here

angela w. le

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I always dealt with Chuck he was very polite and helpful. I would and do recommend them

Donata R. le

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This was the worst expierence i e ever had in my LIFE. My box’s were all damp some of the items I had to throw away. The installation was hanging down touching my property. Horrible!!

Tammy K. le

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Thank you guys so much! Everyone was so helpful 😊

Anthony C. le

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Everything that I needed and pleasant staff.

PAULINE K. le

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Thank you for professional and courteous staff!!

Tanagia s. le

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I WILL DEFINITELY USE UHAUL AGAIN..THANKS AGAIN FOR A JOB WELL DONE..BE BLESSED AS ALWAYS. .UNTIL WE MEET AGAIN..

Site Med N. le

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Staff was friendly, knowledgeable and helpful.

Linda D. le

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Great experience!

Sheila H. le

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Thank you so much for all your help in moving my belongings from Maryland to North Carolina! Everything went so well and everyone I dealt with was so helpful and friendly.

Dover S. le

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I was treated like a king. I wish I had the name of the young lady that waited on. She was a Jewel!

virgie o. le

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Thanks for the service, the staff was excellent.

Stacey W. le

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We were surprised when we found out that we had a bonus 30 day storage with our rental package. It was really helpful in getting settled. The facility is secure and it was the least of our worries.

SHANTEL H. le

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Information was not explained correctly and I was told I was going to have to pay $3500 for dropping of my truck. THAT'S RIDICULOUS!! However, the saving grace was the Customer service I received.

Ramon S. le

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Good customer service good customer friendly

Sherryl g. le

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Excellent experience

Darlene E. le

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Awesome staff and service. Very helpful and informative.

Portia D. le

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It was a pleasure doing business with you

Brian C. le

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My experience was excellent

Miquelle J. le

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Convenient location, friendly staff. Need more staffing on Saturday’s long wait time for assistance.

Maura E. le

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The person who helped me was friendly, knowledgeable, and very helpful.

Mark B. le

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Chuck, the manager, kindly and patiently guided me through the entire process. Chuck provided excellent customer service throughout. Everryone else working at the store was also very kind and helpful.

John H. le

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Great experience.

KEITH F. le

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Staff very helpful, facility seems to be very secure and clean, would recommend anyone to choose U Haul of Garner

Shamira H. le

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They good people

Kim R. le

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No additional comments.

Victoria M. le

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My experience was horrible at this location my lock was always on my storage even after I paid the bill . I also had got out the storage unit one week early after I had paid my bill for the month.

KATHLEEN J. le

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Everyone here is helpful, friendly and professional. Great staff and location.