Customer Reviews for U-Haul Moving & Storage of Gentilly

3 470 évaluations

6210 Chef Menteur Hwy   New Orleans, LA 70126
(2 blocks west of the corner of Chef Menteur Hwy and I-10)

(504) 246-9011

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(504) 246-9011

6210 Chef Menteur Hwy
New Orleans, LA 70126
(2 blocks west of the corner of Chef Menteur Hwy and I-10)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE T. 
Évaluation :
4

Ensure vehicles are fully fueled before renting them out.

JUANA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURALEE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oriendal W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHANNON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHIA J. 
Évaluation :
5

Workers are very expedient in their jobs, wish more stores were as professional as this group.

RONALD D. 
Évaluation :
1

The staff is very unprofessional. It was 2 African American men upfront... Not very friendly nor helpful. When I went to return the truck the alarms was going off and the window was bust on the building

JALONDA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debbie A. 
Évaluation :
5

Ms Lisa rocks!

Al S. 
Évaluation :
5

The lady in the front office was super helpful and polite. I do not know her name but she told me she works 3 jobs. She is a great employee and an asset to your company. She put a smile on my face and made my whole day better. Ya'll should really give her a promotion and a raise.

CHRISTIE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james k.  |  Expérience générale 
Évaluation :
5

Good service

CYNTHIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN R. 
Évaluation :
5

Yes and thank you

ALCINA D. 
Évaluation :
3

I reserved a 17' truck and received a 15' truck, having to take two trips to move my household. Thus, I drove more miles.

JOLANDA W. 
Évaluation :
3

Share all necks information with customers, especially prior to service. Changed twice. Accuracy and attention to detail is important.

Katrina L. 
Évaluation :
3

My reservation was made for pickup at 1004 S Clearview Pkwy, only a few miles from my home. This location was chosen for the stated "available time" of 10:00am vs later times in the day at various other locations in the area. When I arrived at this location (Safeguard Self Storage), not only did they not know of my UHaul reservation, but they reported there was no available vehicle to rent. When they followed up with UHaul by phone, it was relayed to me that they were "having trouble locating a vehicle and would call [me] when [they] have more information". I was contacted not long after by text to let me know there was an available resource 13 miles away which significantly affected my schedule for the day as well as my estimated mileage for use (I estimated 20 miles total). This was extremely inconvenient and a highly inefficient process that could have been better prepared for with daily confirmation of end of day inventory and morning notifications to rental facilities of expected rentals.

Candace L. 
Évaluation :
3

There was only 1 worker at the facility. She was very sweet and professional, however obviously overworked. Public storage needs to make sure that they have more than 1 person working at a time.

MELISSA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edrice M. 
Évaluation :
2

Due to a high demand for trucks I had to wait 10 hours to pick-up a truck. I received a call saying the truck needed repairs. I asked the location to call before I drove there but they didn't. I called and no one knew the status of the repair. I called HQ and reserved a larger truck. The location then told me they wouldn't rent it to me because it was reserved the following day. I ended up having to ask if ANY trucks were available. The man behind the counter reluctantly searched the computer and found a 15' truck which was inconveniently parked between two flatbed trailers. Inside the truck next to me an employee was sleeping. I tapped on the glass to wake him and ask him to move but he refused and went back to the garage. A lot of apathetic employees unwilling to assist a customer.

SCOTT B. 
Évaluation :
2

Unfortunately the facility had been vandalized during Hurricane Ida. They were however doing rentals. And also storage units. The staff was a little unorganized. And clearly did not want to be there.

Kathleen V.  |  Premières impressions 
Évaluation :
4

One lady was rude acted like she did not want to help me went back next day a very nice young lady was helpful very nice rented to me the older lady could have rented to me the first day told me come back but still helped people in line that was behind me

Jerry N.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

nicole M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffreyell W. 
Évaluation :
5

The location was affected by Hurricane Ida and has no internet. The Mgr Lisa was processing customers on a cell phone. She was very stressed but maintained a smile and sense of humor despite the challenges.

Leslie W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bridget M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYTEANIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

natasha b.  |  Expérience générale 
Évaluation :
5

Despite the vandalism the store experienced recently, the staff had the equipment ready very quickly. Working against power outages and spotty internet service they did a great job.

GLEN M. 
Évaluation :
1

The person who was the manager was bragging and carrying on about how she was quitting. She was extremely unpleasant.

JAMES G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LYNTRELLE P. 
Évaluation :
5

Appreciate the quick and easy service.

KEITH B. 
Évaluation :
5

Keep up the great customer service.

BRITTNEY W. 
Évaluation :
5

Ms Lisa is a rockstars

ALFRED S. 
Évaluation :
1

This was one of the worst experiences I've ever had with a Uhaul facility. First, when I received my box, it came 20+ extra items (boxes, TV storage box, furniture pads, tape rolls, rope, bubble wrap) that I did not order nor intend to pay for. The multitude of extra unnecessary items made packing the box significantly harder, when it did not have to be that way. If you want to improve customer experiences, do not automatically charge them for 125 $worth of things. When I ordered the Ubox, I had no idea that these items were automatically checked off to be charged to my card. Give people the option of checking each item off if they choose. I explicitly remember only ordering 2 wardrobe boxes - nothing else. Second, Not only was I informed the day of my scheduled delivery that it was being rescheduled to 3 days later, only to be told the next day that they could actually deliver it that day, but the box was not picked up on the day that I scheduled it to be picked up. Then, the women driving the Uhaul truck who came to pick up my Ubox days later, side-swiped my neighbor's house, taking down their power lines and leaving them without power. They fled the scene when neighbors tried to confront them about hitting the power lines. While I know that this is likely a rare occurrence, I will never use this Uhaul facility again. The only person who proved to be helpful and patient with me throughout this whole process was Kim.

Sophia U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dejah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN A. 
Évaluation :
5

The agent that helped me park the trailer was tremendously kind and helpful. Great folks and great facility!

DAVID H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charmaine J.  |  Expérience générale 
Évaluation :
1

Extremely rude and disrespectful cashier / service rep Who was assisting as I entered the location to pick up my reserve vehicle she was trying to service to customers at one time and she was very matter-of-fact did not go over the rental agreement and stipulations in a manner in which I felt like was Professional she was very disrespectful to the customers..Customers should be spoken to at all times in a professional manner The representative did not identify herself she's very short with me and this experience was extremely unpleasant I would not recommend this location for anyone to ever do business .. many of the Female African-American service reps are very rude And unprofessional!! I would hope that Management can review my reservation and see who was the service rep who assisted me in reprimand her for being so disrespectful .Upper management can reach me at the phone number associated with my reservation to discuss this further extremely unhappy and disappointed former customer

DENETTE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AYLEEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard D. 
Évaluation :
5

S.O.

CENTRELLE J. 
Évaluation :
1

The Ubox was not delivered on the agreed upon schedule and the store did not offer any other options. We ended up renting a car to pick up our stuff from the location of the Ubox- took us 3 round trips. The associates in the store were not helpful at all. The company should offer more training on good customer service.

Josephine W. 
Évaluation :
5

Rep was very helpful with helping make the best decision for my needs. Also when I returned next morning hat rep was very helpful with disconnecting the unit in a speedy manner.

JEREMIAH R. 
Évaluation :
5

Personnel amical.

ALBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tessa b.  |  Expérience générale 
Évaluation :
5

After hours return was very burdensome. After many attempts to long onto the U-haul after hours mobile return site, I was not able to complete the return. When I called the 1-800 customer support number, no one answered though it gave me a loop recording indicating that I was in a cue, and when I logged onto the chat option, it took 20 minutes to get a chat agent to finally help me. In all, it took me about 1 1/2 hours to complete the return of my rental.

TIMOTHY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lowanda W. 
Évaluation :
1

My Uhaul pods were not delivered the day I scheduled. I only found out it would be late after calling because they had not shown. I had movers scheduled that charged me a penalty for canceling because I could not reschedule as Uhaul was not able to say if the delay would be a day or a week. I called back and checked in several times to get updates. I was then given another day they would arrive and scheduled people based on that. Only after they were supposed to arrive again did I call and find out they were delayed. Again I paid a cancellation fee. All in all, I've paid an extra 550 $for movers due to Uhaul. I would have chosen another more expensive service if I knew the difference was that much and that much hassle. As I did all I was required by Uhaul and more I'd like this fee deducted from my fees. I was put in a position to cancel the day of the move and last-minute reschedule with another company or be on hold until Uhaul made my pods a priority. Outside of that I plan to never use of Uhaul again and will actively suggest others use another service.

Isaac G. 
Évaluation :
5

I have no complaints, service was Great from beginning to end. Thanks U-haul for your great service.

PEGGY B. 
Évaluation :
5

Service manager very helpful with obtaining needed equipment.

HERMAN L. 
Évaluation :
4

My items arrived early, however my ubox was damaged and unable to be delivered as promised. My parents who are fairly old had to rent a truck due to the damage to the ubox to move their items to their home. Upon unloading they noticed several damaged items.

Andrenese W. 
Évaluation :
5

I am very satisfied with customer service at this location. I rent a van several times a year and have had different customer service reps and they all have been quite helpful.

DIONNE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENDELL E. 
Évaluation :
5

The service was great and the staff was very helpful and friendly.

SHELITA T. 
Évaluation :
5

Wonderful Customer Service

HENRY I. 
Évaluation :
5

Same as pickup. Very nice and quick with unhooked trailer

Ken M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYDIA W. 
Évaluation :
3

Get more equipment to use !

TROY D. 
Évaluation :
5

The store is huge and bright, the agent was pleasant and helpful, and the rental process went smoothly. Couldn't have asked for a better experience!

BRANDON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEIDRE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL J. 
Évaluation :
5

The manager was super helpful and friendly. Best experience ever!

RICHARD M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anitria R. 
Évaluation :
5

Easy, quick, friendly service

KEVIN J. 
Évaluation :
5

Everything was great……Awesome customer service!!!!!

DESHAWN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND B. 
Évaluation :
5

Manager is awesome! Very good customer service.

Paula E.  |  Expérience générale 
Évaluation :
5

I had a wonderful experience Where You Haul thank you very much for your service

donald A. 
Évaluation :
5

Everything was great

JAZMAS J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Desiree B. 
Évaluation :
3

It was ok I had to go back twice because the storage was looked

Brandy S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Have more people to assists

JIM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA R. 
Évaluation :
5

Nice people, very efficient.

DANIELLE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTG B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONN R. 
Évaluation :
1

Horrible customer service. I would recommend that everyone at that location should attend a people skills program. One of the workers felt it ok to call me a liar with proper paperwork.Horrible Horrible, please call me if you would like to

GARRETT S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BRANDI L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BIANCI B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LESLIE B.  |  Premières impressions 
Évaluation :
5

Very professional people

JUDY R. 
Évaluation :
5

Very friendly and quick service. They were very informative and the vehicle was VERY clean when I received it.

Christine I. 
Évaluation :
4

The GOOD: All the employees that I interacted with on both ends of my move were outstanding. Everyone of them was courteous and helpful when issues arose. The box we used worked well. It's made of plywood, but was quite sturdy, and came with a heavy canvas covering. The BAD: The website/software. I tried entering necessary information from multple devices which wasn't accepted, causing a delay in my getting the U-Box. Then, when the filled U-Box was being dropped off at the final location, the delivery person's program started glitching, showing that I had an empty box to pickup, that I wanted the box the was being dropped off to be picked up the next day, and not showing any of the deliveries that had already been done. Overall: My experience was a good one. If someone asked, I would feel comfortable recommending U-Haul's U-Boxes.

Jeanne Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRINETTA B. 
Évaluation :
4

I was not informare that the signature pads needed to be returned, after I was done taking all the boxes out of the U-box the pads were wet, soggy, and ripped so I discarded them in the garbage. Only to be later informed they were going to charge me for them. Please make it clear in the future that the pads need to be returned and remind people about it.

Juan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shanika B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY F. 
Évaluation :
5

Everything went good

WALTER C. 
Évaluation :
1

You can update the truck. The mirror on the truck was held up with newspaper, and the truck jumped so back it had me and my passenger jerking. This was the worst experience I have experience with UHAUL trucking

Lnya M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayn H. 
Évaluation :
5

Ms.Lisa and her staff were very professional and very, very kind.

TESHAWN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEVIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elissa d.  |  Expérience générale 
Évaluation :
4

Grate friendly service...

cyril f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edalinne W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bernell c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELTERS V.  |  Expérience générale 
Évaluation :
5

The manager and the staff are very helpful and friendly.

MONTRY W.  |  Expérience générale 
Évaluation :
1

I told the Manager that I may not need the storage unit after all and ask if I could get a refund the next day if I didn't use the storage unit I was told no. When I went to take my lock off the unit a couple of days ago a gentleman told me that he had never heard of that and I should have been able to get my money back. Somebody lied to me. Either the Manager or the attendant.

Carol W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miasha C.  |  Expérience générale 
Évaluation :
5

The staff was awesome, the storage prices were hefty and the availability was nonexistent, but my experience with the truck rental was excellent.

SHARON M.  |  Expérience générale 
Évaluation :
5

I love the fact my price don't change all the time like other companies. It's straightforward with no surprises. Merci.

Betty G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deneen C.  |  Premières impressions 
Évaluation :
5

VERY FRIENDLY and helpful Customer Service Agent that checked us in!!

lisa r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ethelena t.  |  Premières impressions 
Évaluation :
5

Went to St Claude location and they didn't have size I needed. General Manager searched for next nearest UHaul and reserved one for me in Gentilly. Drove to gentilly and staff there were very helpful too. Got my unit. Thank you.

Larry M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tessa b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabreia S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AKEISHA L.  |  Expérience générale 
Évaluation :
1

Half my stuff have mildew on it and it rain in my storing

Shalonda D.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ariana D.  |  Expérience générale 
Évaluation :
1

This was the worst experience I have ever had with U haul and I will not be supporting the company anymore, I will also never recommend your company and I have shared my negative experience with others. I was having electrical problems with my house so I rented a storage unit because the house needed to be rewired and I had to relocate, the next day the house caught on fire, I never even had a chance to move into the unit, after finding somewhere to go and dealing with the stress of a house fire I called back U haul to try and get a refund for the unit I never moved into because I had to pay the deposit on the house I found, it had been about 4 days and I called multiple times but kept being told to call back, they refused to give me a refund for the unit I never moved into because they said it had been past 24 hours. After all the support I have given U haul in my life you all showed no sympathy or compassion for someone who was going though a hard time and just trying to get a refund. that 100 $was severely needed and I had to go without food for almost a week because everything I had went towards a deposit on a new house, you all made a bad situation for me so much worse. Your company is completely out of touch with the people your supposed to be providing a service for, your 24 hour refund policy combined with the overpriced storage units is ridiculous and just greedy. going forward I would rather go out of my way to find real people to help me move and I will find alternative storage units because a company as out of touch as U haul does not deserve the support of the people and I will make sure to let as many people know about this horrible experience as I can

CHRISTINA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trina B.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

keenya c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laquinta C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kentrell C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tynessia P.  |  Premières impressions 
Évaluation :
5

The customer service at this facility is outstanding!! Everyone was pleasant, patient, efficient, and knowledgeable. Nickcole gave excellent attention to my needs. I had a great experience!

Deana F.  |  Premières impressions 
Évaluation :
5

Great Job.

bray v.  |  Premières impressions 
Évaluation :
3

Everything went well,no complants.

carroll a.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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