Le client n'a pas laissé de commentaire.Andrew P.
Customer Reviews for U-Haul Moving & Storage of Gentilly
Pour nous contacter
New Orleans, LA 70126
(2 blocks west of the corner of Chef Menteur Hwy and I-10)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Had our Uboxes scheduled for months and it was still late. We had two days to pack for a cross country move throughout the experience we were hung up on multiple times. And was told it was our fault for not answering a phone call but no one ever called. Worst experience I've ever had anywhere. The driver's who delivered the boxes was extremely nice that a good with all the badChelsea N.
They service was wounderfulJEREMIRA S. | Premières impressions
Le client n'a pas laissé de commentaire.Caridad R.
I was over charged for mileage I went approximately 40 miles and was charged for 51 I wouldn't recommend this u haul to anyoneKen J.
Le client n'a pas laissé de commentaire.Ignacia C. | Expérience générale
We appreciate the use of your clean truck. The only problem was the air conditioning would cut off when exelerition, not pleasant in gulf coast heat! Otherwise okay.CHRISTOPHER M.
Le client n'a pas laissé de commentaire.CHRISTOPHER W. | Expérience générale
All of the Employees were very professional, knowledgeable, respectable. Thanks RASHEEDAH L. | Expérience générale
Allow people to rent the vehicle for the full day and if they finish early they can return it. Customers can't control the weather and the rain delayed me completing the move. Also don't tell a customer they can extend a rental when you know you're going to allow it to be reserved or booked before the customer return the vehicle or extend their time. This is a form of deception.Venessa S.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Michael M.
The first truck that was given to me something was wrong with it sounded like the power steering pump was goin out the second truck that I was given keys to the gas tank read 8 miles to E so I put 40$ in it and it was returned the same day as of this morning the card I used to make the payment was charged 160$ and I need to kno why?? ASAPterry W.
When I arrived they informed me that someone had stolen their main motorcycle trailer for rentals, instead I would have to use one that was very old and rusty. It worked out without any mishaps but I will always try to verify future reservations before I arrive for pickup.Warren B.
It seems as if u haul goes out of the way to auction off your contents. You only are informed of any problem regarding payment after you are way behind in payment. Screw them tooTHOMAS O. | Expérience générale
I had to pay for a bigger truck because they put it in the system for only 4 hours. When I got there I asked what I can't keep it for 24 hours, and they said no. The service was horrible. I am very disappointed. I will Never do business at this location again. I tried twice. I am finished trying there.Sandy C.
Le client n'a pas laissé de commentaire.MALIK E.
awesome customer service I love the manager she is very professional and friendly when ever I go therepamela M.
Just keep doing what you do thanksNatalie P.
It super hot in those facilities especially moving out in the summerJANNADA M. | Expérience générale
Your service was very helpful, thanks you.Monday C.
Le client n'a pas laissé de commentaire.Rictiavva S. | Expérience générale
I had no issue with this storage but my move out date was prior to the date indicated in this survey. The attendant informed me that there were no additional steps to complete when I returned the main key. I would say that the only improvement is to confirm on the company's end when move outs are complete to avoid and discrepancies. Overall, I am satisfied.renee R. | Expérience générale
Very Friendly, ThanksFreddy C.
Tell the customer to go into the rear lot and find the truck you rented, and the number on the key must match the ID number at the front Top of the box truck above the driver's side. I use a cane and it was Very difficult to walk the one block or 300 ft. To locate my rental. Otherwise, it was okay. No, I waited for the truck to be pulled to the canopy for a good while and no, I didn't ask for assistance. Generally disappointed.Schmidt R.
Le client n'a pas laissé de commentaire.Arian P.
Le client n'a pas laissé de commentaire.ARTHUR M.
Keep doing what you are doing. The service was unbelievable;in a good way.CYRIL A D.
Thanks for everythingveroinque f. | Expérience générale
Truck barely drivable.LaTanya W.
Le client n'a pas laissé de commentaire.Rene B. | Premières impressions
The technician needs to make sure to verify the customer's information, especially the phone number, as she did not with me and I did not know she transposed two numbers. She should also explain the check in procedure as I did not know it until I read the paper. Because of these things, I had a difficult and tedious time trying to check the vehicle back in when returning it. I had to wait on hold for over an hour to speak to someone since I could not check in myself. This was not a good experience.Millissa R.
Keep up the great service it makes a difference!!Terasa B.
Le client n'a pas laissé de commentaire.Damian L.
This place was chaotic. I will never do business with this location again. The only reason I used this location is they were the only place with a 12' trailer. Now I understand why they have equipment, no one wants to go there.Steve S.
Le client n'a pas laissé de commentaire.REVA S.
Telephone service could be improved if a live person could answer the calls.WENDELL F.
I rented a trailer from the Tulane Street location and printed out the confirmation at the time or reservation. Between that date and pickup date, UHaul changed my pickup location to the Chef Mentour location and sent me a confirmation text. No one reads confirmation texts closely, least of all me. I went to the Tulane St location yesterday morning, waited in line for 20 minutes, only to find out that UHaul changed my location. I asked to cancel that reservation and just rent one of the trailers they had on the lot. I was told that they had no idea if those trailers were already reserved or not. WHAT?!?! I was told that I would have to drive 20 miles away to the other location that UHaul arbitrarily change my reservation to.William W.
Le client n'a pas laissé de commentaire.Cherielle F.
Continue doing the service you are doing.Dave D.
Le client n'a pas laissé de commentaire.Bryan B.
Le client n'a pas laissé de commentaire.Julie J.
Le client n'a pas laissé de commentaire.Scott B.
Employees were professional, helpful and friendly. They created a friendly trusting atmosphere.Cyril D.
Le client n'a pas laissé de commentaire.Gregory A.
Le client n'a pas laissé de commentaire.stacy P.
The manager was 100 with the job she did and the work she put in to help me with the trailer I need for my jobTerry P.
Le client n'a pas laissé de commentaire.John B.
I didn't have any problems and the guy who checked me out was real good and even gave me my property that I forgot in the truck. Usually people would steal and not return it he did so I am pleasedbobby C.
Le client n'a pas laissé de commentaire.Terrence A.
Ms. Linda was amazing.Jamaal W.
Le client n'a pas laissé de commentaire.Vernisha C.
Excelente servicesJuana R.
Le client n'a pas laissé de commentaire.alvin B.
The staff was lovely and professional, treated me like family.Derenda J.
Lisa is an A+ employee that really shows compassionMarvin H.
More people available at the registers for check-inMichael W.
Le client n'a pas laissé de commentaire.Barron C.
Le client n'a pas laissé de commentaire.AIRIES B.
Le client n'a pas laissé de commentaire.craig W.
Nothing it was good customer serviceveroinque F.
It was unbelievable how the Staff could handle and address all the needs of the many customers waiting in line. They were pleasant, helpful and their multi-task abilities were being approach. You left there feeling like you were the only person in the store.Julia S.
I did not get my email receipt from U-Haul.Sonja B.
Very professional courteous staffLinda M.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.Conrad A.
Le client n'a pas laissé de commentaire.Norman B.
The employee assisting us was texting on his phone while checking us in. I feel that was rude to me as a customer. The machine also did not work which I also found to have delayed the process especially while the employee was texting and laughing instead of trying to resolve the issue more effectively.Arianne W.
Le client n'a pas laissé de commentaire.Jeff M.
Had an excellent experience.Veronica W.
Le client n'a pas laissé de commentaire.Lilian S.
It's was quick and easy to rent a uhaulsabrina L.
Le client n'a pas laissé de commentaire.Monchel P.
Le client n'a pas laissé de commentaire.Kevin M.
get your internet working fasterLeon J.
Le client n'a pas laissé de commentaire.TERRY R.
Windshield and windows quite dirty. Inside of windshield particularly dirty. Otherwise, interior of vehicle clean (seats, dash, and floor).mike W.
Le client n'a pas laissé de commentaire.Kristy W.
Le client n'a pas laissé de commentaire.deanne B.
Le client n'a pas laissé de commentaire.Dwayne H.
Le client n'a pas laissé de commentaire.Casey S.
Le client n'a pas laissé de commentaire.ieshia L.
Service was Horrible I will never rent a U-Box again The worst experience I've ever had in any of my moving history nothing is organized when it comes down to U- boxes, Uhaul should get Rid of that service because it makes their company look badâ€¦..Jill D.
Le client n'a pas laissé de commentaire.Deloris Q.
Le client n'a pas laissé de commentaire.Robyn B.
Le client n'a pas laissé de commentaire.sharonda J.
Le client n'a pas laissé de commentaire.Aurora L.
Continue what you guys are doing.Terry W.
Need more staff at this location. Excellent Servicw when I got to the front of the line but it was difficult to complete transaction as Staff had to attend other issues while we were conducting information exchangedonald P.
Although my car could eventually accommodate the tow dolly. Staff was very helpful and friendly.Kim F.
Great experience. Professional staff.SHARON B.
Staff was very helpful and professionalgary J.
The experience was well worth the it and I would recommend this location to anyone.chauncey T.
To be honest, Nothing Service was EXCELLENT!!!!!!!Christine C.
The man there immediately came out to greet me when I pulled up. I was unhooked and on my way within 5 minutes. Great service.Rebecca C.
Staff had no knowledge of my reservation even though I had a rezervation number. Staff rude, wrong vehicle issued.Donald J.
Everything was goodKyle C.
Le client n'a pas laissé de commentaire.brooke S.
Le client n'a pas laissé de commentaire.Micheal E.
Nothing at this timeWanda M.
Le client n'a pas laissé de commentaire.Heather G.
I think it would be better if Uhaul would bring the big trucks to us in the front because they have them parked to close stacked behind each other and to close to the smaller ones as well but other than that everything were amazing I only rent from Uhaul for every move I makepatricia W.
Was miss informedLance G.
Le client n'a pas laissé de commentaire.Chynna S.
Le client n'a pas laissé de commentaire.Marcellus G.
Le client n'a pas laissé de commentaire.Quintara C.
Le client n'a pas laissé de commentaire.GREGORY R. | Expérience générale
Le client n'a pas laissé de commentaire.CHERIANA B. | Expérience générale
Le client n'a pas laissé de commentaire.Ada M. | Expérience générale
I never had any issues with this facility or the staff. Some of the staff knew me by name when I was there. I would definitely recommend others to use this facility and I would utilize it again if I need to.Candice W. | Expérience générale
Thank you for keeping my items safe and secure. The staff was very friendly and the facility was clean at all timesMargie R. | Expérience générale
Le client n'a pas laissé de commentaire.Charlene W. | Expérience générale
Le client n'a pas laissé de commentaire.Romanica J. | Expérience générale
Need to be open longerCrystal F. | Premières impressions
I love this location always professional & helpfulbrandy m. | Premières impressions
AucunMELTON K. | Expérience générale
Le client n'a pas laissé de commentaire.Ada M. | Premières impressions
AucunMELTON K. | Premières impressions
Le client n'a pas laissé de commentaire.tonya j. | Expérience générale
Le client n'a pas laissé de commentaire.CHERIANA B. | Premières impressions
Le client n'a pas laissé de commentaire.Stephanie B. | Expérience générale
The only thing that I had a problem with was that your storages, are too small and that was the only thing I don't like about it.DESMARIE T. | Premières impressions
Terrible experience I made a reservation for a storage unit I get there no units available had to carry my stuff miles away to another uhaul also had another incident rented a truck get there don’t have the size truck I rentedGary L. | Expérience générale
Very goodEDWARD S. | Expérience générale
It was a pleasure doing business with your company.SYLVIA P. | Expérience générale
Le client n'a pas laissé de commentaire.james k. | Expérience générale
Unfortunately the facility had been vandalized during Hurricane Ida. They were however doing rentals. And also storage units. The staff was a little unorganized. And clearly did not want to be there.Kathleen V. | Premières impressions
One lady was rude acted like she did not want to help me went back next day a very nice young lady was helpful very nice rented to me the older lady could have rented to me the first day told me come back but still helped people in line that was behind meJerry N. | Premières impressions
Le client n'a pas laissé de commentaire.natasha b. | Expérience générale
Le client n'a pas laissé de commentaire.Charmaine J. | Expérience générale
Le client n'a pas laissé de commentaire.tessa b. | Expérience générale
Manager is awesome! Very good customer service.Paula E. | Expérience générale
It was ok I had to go back twice because the storage was lookedBrandy S. | Premières impressions
Le client n'a pas laissé de commentaire.Andre W. | Expérience générale
Le client n'a pas laissé de commentaire.KAREN R. | Expérience générale
Le client n'a pas laissé de commentaire.LESLIE B. | Premières impressions
Le client n'a pas laissé de commentaire.elissa d. | Expérience générale
Grate friendly service...cyril f. | Expérience générale
Le client n'a pas laissé de commentaire.Edalinne W. | Expérience générale
Le client n'a pas laissé de commentaire.bernell c. | Expérience générale
Le client n'a pas laissé de commentaire.FELTERS V. | Expérience générale
The manager and the staff are very helpful and friendly.MONTRY W. | Expérience générale
I told the Manager that I may not need the storage unit after all and ask if I could get a refund the next day if I didn't use the storage unit I was told no. When I went to take my lock off the unit a couple of days ago a gentleman told me that he had never heard of that and I should have been able to get my money back. Somebody lied to me. Either the Manager or the attendant.Carol W. | Expérience générale
Le client n'a pas laissé de commentaire.ANDREA L. | Premières impressions
Le client n'a pas laissé de commentaire.Miasha C. | Expérience générale
The staff was awesome, the storage prices were hefty and the availability was nonexistent, but my experience with the truck rental was excellent.SHARON M. | Expérience générale
I love the fact my price don't change all the time like other companies. It's straightforward with no surprises. Merci.Betty G. | Expérience générale
Le client n'a pas laissé de commentaire.Deneen C. | Premières impressions
VERY FRIENDLY and helpful Customer Service Agent that checked us in!!lisa r. | Premières impressions
Le client n'a pas laissé de commentaire.ethelena t. | Premières impressions
Went to St Claude location and they didn't have size I needed. General Manager searched for next nearest UHaul and reserved one for me in Gentilly. Drove to gentilly and staff there were very helpful too. Got my unit. Thank you.Larry M. | Premières impressions
Le client n'a pas laissé de commentaire.tessa b. | Premières impressions
Le client n'a pas laissé de commentaire.Sabreia S. | Premières impressions
Le client n'a pas laissé de commentaire.AKEISHA L. | Expérience générale
Half my stuff have mildew on it and it rain in my storingShalonda D. | Expérience générale
Le client n'a pas laissé de commentaire.Ariana D. | Expérience générale
This was the worst experience I have ever had with U haul and I will not be supporting the company anymore, I will also never recommend your company and I have shared my negative experience with others. I was having electrical problems with my house so I rented a storage unit because the house needed to be rewired and I had to relocate, the next day the house caught on fire, I never even had a chance to move into the unit, after finding somewhere to go and dealing with the stress of a house fire I called back U haul to try and get a refund for the unit I never moved into because I had to pay the deposit on the house I found, it had been about 4 days and I called multiple times but kept being told to call back, they refused to give me a refund for the unit I never moved into because they said it had been past 24 hours. After all the support I have given U haul in my life you all showed no sympathy or compassion for someone who was going though a hard time and just trying to get a refund. that $100 was severely needed and I had to go without food for almost a week because everything I had went towards a deposit on a new house, you all made a bad situation for me so much worse. Your company is completely out of touch with the people your supposed to be providing a service for, your 24 hour refund policy combined with the overpriced storage units is ridiculous and just greedy. going forward I would rather go out of my way to find real people to help me move and I will find alternative storage units because a company as out of touch as U haul does not deserve the support of the people and I will make sure to let as many people know about this horrible experience as I canCHRISTINA H. | Expérience générale
Le client n'a pas laissé de commentaire.Trina B. | Premières impressions
Le client n'a pas laissé de commentaire.keenya c. | Premières impressions
Le client n'a pas laissé de commentaire.Laquinta C. | Expérience générale
Le client n'a pas laissé de commentaire.Kentrell C. | Expérience générale
Le client n'a pas laissé de commentaire.Brian D. | Expérience générale
Le client n'a pas laissé de commentaire.Derrick R. | Expérience générale
Le client n'a pas laissé de commentaire.Tynessia P. | Premières impressions
Le client n'a pas laissé de commentaire.KEYONNA S. | Expérience générale
Le client n'a pas laissé de commentaire.Keith G. | Expérience générale
Le client n'a pas laissé de commentaire.Corliss B. | Expérience générale
The staff was always friendly & helpful, and that included when I rented the truck to move my items to the storage. The location, including the storage area was always very clean. My only suggestion is that I would still like to see more lighting and maybe another check in & out box in the back.adele c. | Expérience générale
Le client n'a pas laissé de commentaire.martha g. | Expérience générale
Le client n'a pas laissé de commentaire.KEENYA C. | Expérience générale
Mrs.Lisa and her staff went above and beyond to accommodate despite having limited electricity due to the Hurricane. ThanksCiera E. | Premières impressions
Very professional and courteous Thank you very much.Wanda M. | Premières impressions
Friendly staff and very clean. Maybe the best storage on chefLinh G. | Expérience générale
The units are overpricedLyonel H. | Expérience générale
My access card never worked , l had to wait For someone to let me inPatrick R. | Expérience générale
Thank You .. you guys were great.. and it was friendly and pleasant service. Ill use yall again if ever needed.. very well kept place.Natasha S. | Expérience générale
Le client n'a pas laissé de commentaire.Troi T. | Expérience générale
There was bugs in the unit that actually got into some of my bins. There was rat traps as well. Furthermore, the unit did not have enough light so it was hard to see when moving all the stuff out.Colby C. | Expérience générale
Le client n'a pas laissé de commentaire.Niki T. | Expérience générale
I would recommend U-Haul storage at this Gentilly location.Roxanne W. | Premières impressions
Le client n'a pas laissé de commentaire.Wilbert T. | Expérience générale
Le client n'a pas laissé de commentaire.Maximillious J. | Expérience générale
Le client n'a pas laissé de commentaire.janice n. | Expérience générale
Le client n'a pas laissé de commentaire.margaret s. | Expérience générale
There was literally a problem from the very first moment with this facility and I'm not sure whether the staff is overworked but they do not go out of their way for clients at all nor do they bother helping each other.Sherell S. | Expérience générale
Le client n'a pas laissé de commentaire.don s. | Expérience générale
The entire process took way to long and my access card still has not been activated, 24 hr later.Sherell S. | Premières impressions
Le client n'a pas laissé de commentaire.LISA J. | Expérience générale
I guess due to what’s going on in the world today this the know normal.Niki T. | Premières impressions
Le client n'a pas laissé de commentaire.Aisha B. | Expérience générale
They do not help with locating my storage and they did not inform me that the storage I booked (with climate control) was not available until AFTER I paid. That was very unprofessional and not at all what I was hoping for!Wacuka G. | Premières impressions
Aucunamerica r. | Expérience générale
The person assisting me was in a rush to get off work and didn't want to take time to show me the unit so I had to get a unit without seeing it first because I was sure I needed that evening. I would like a bigger unit or a refund for the unit.don s. | Premières impressions
Great facility always will be a customer with uhaul. At all different locations. Thanks alot!!!DIANE B. | Expérience générale
ExcellentVanessa G. | Premières impressions
Management was very professional it felt like my Military experience. ..Larry J. | Expérience générale
The customer service at this facility is outstanding!! Everyone was pleasant, patient, efficient, and knowledgeable. Nickcole gave excellent attention to my needs. I had a great experience!Deana F. | Premières impressions
I had to wait a few extra minutes .but ,it was ok because the size I wanted was returned.i was able to get it.DENANER W. | Premières impressions
HDAniell H. | Expérience générale
The young man that helped me was very nice and respectful, If I was his boss I would move him to a higher position. Thankscynthia b. | Expérience générale
AucunKiyana W. | Premières impressions
Very bad experience, no good customer service experience....tanya m. | Premières impressions
Thankskevin h. | Expérience générale
Everyone's great and very politedelisa d. | Premières impressions
My goods were damaged The GM was so rude would not come to take pictures. wanted to argue with me I was disappointed my unit flooded had water damage no-one called me as I'm moving my goods wetMeiquisha D. | Expérience générale
I love the space.Dwayne W. | Premières impressions
No commentshawan m. | Expérience générale
There's big spiders,rodents, droppings all over my property. Water damage to property as well. But uhaul went up on rent I cant make this stuff up. , I left most of my property because its damagedFairade D. | Expérience générale
I’ve never had a storage to we’re the rats an mice ate through everything I own I lost most of my stuff todo to that I’m so upset about itMichelle J. | Expérience générale
As rated everything was great.JOSEPH E. | Expérience générale
Great Job.bray v. | Premières impressions
Everything went well,no complants.carroll a. | Premières impressions
You all let me get a Storage and then did not let me get a truck I never had no running in with you all so I not happy about the deal and you all took my moneysandra v. | Premières impressions
I would like to personally thank Lisa for extending her kindness, and understanding she demonstrated regarding my storage issue, as she helped me not lose my items.WALENCIA A. | Expérience générale
Does not return phone calls. Still waiting for the Ubox to be picked up.Dici B. | Expérience générale
I found a dead rodent & feces in a few of my boxes & watched a roach crawl from one unit to the one next to it. Not a cockroach from outside...a german roach..those relative to a nasty environment.Brandie W. | Expérience générale
WRONG EMAIL ADDRESS AND CUSTOMER. ASKED TO BE DELETED/removed from emails and still received this feedback form.angela h. | Premières impressions
The manager, Lisa and her staff provided great customer service. Thanks!!LISA D. | Expérience générale
Good jobGeraldine D. | Expérience générale
We appreciate Kim and her friendly professionalism. She's great!Julie G. | Expérience générale