Customer Reviews for U-Haul Moving & Storage of Germantown

1 407 évaluations

19525 Waters Rd   Germantown, MD 20874
(Intersection of Waters Rd and Waterford Hills Blvd)

(240) 751-4529

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(240) 751-4529

19525 Waters Rd
Germantown, MD 20874
(Intersection of Waters Rd and Waterford Hills Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Fix the app. Photos of the odometer were not registering. It took almost 20 minutes just to return the vehicle.

Bidesh G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holy Ground C.  |  Expérience générale 
Évaluation :
1

I had originally reserved a 9' Cargo Van at 13402 Kingsview Village Ave, Germantown, MD location. My reservation was changed and I had no communication be sent to my email about this change. Once I get to the place, I realized there is no one in there, and then once I clicked on the reservation on my email, which still had that location listed, it took me to a website where it stated that my reservation was at 19525 Waters Rd, Germantown, MD 20874. This is very inconvenient as I had to drive even farther than originally planned to get the van. If my reservation is changed, what is then the purpose of me picking the location. Once I actually get to the Water rd location, I am given a van that 1) I couldn't turn on at first and 2) had the low tire pressure light on. I had to walk twice from the end of the lot where the van was located to the office to find an employee to help me as they wouldn't pick up the phone either when I tried calling the office. It has been my worst experience with Uhaul and I will not be coming to this location nor recommending it to anyone.

Yomaris P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUGO T. 
Évaluation :
4

Merci.

Michael N. 
Évaluation :
2

I stored my motorhome on the U-haul lot. It was damaged 3 times, twice by other vehicles, once apparently by an individual. It had to be towed after the last incident. The help I got from the general manager and the MCP (marketing company president) in trying to identify the party who caused the damage was insufficient. My email and phone calls were not returned. When I made contact with the general manager, I was given conflicting information about the availability of security camera footage. I was told it was available and being reviewed, shortly before I was told that no camera footage was available. This led to my lack of trust in management. All other staff were very friendly and tried to be helpful.

Donald S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlo C. 
Évaluation :
2

I rented a truck that had no heat!! Truck was given to me on empty and when i told the attendant to come and check he said it's ok. I need a credit!!! I called customer service and was on hold for 40 mins until i put it down. I have a picture for evidence. Later at night i call back customer service and they said they will have the store call me in the morning. Never happened

DAWDA N. 
Évaluation :
4

When I dropped off the truck at night the check out guys added some extra charge for cleaning because I was not present and it was a lie because the truck was clean when I dropped it…

YAYAH J. 
Évaluation :
5

Nothing at all.

BOBBY C. 
Évaluation :
5

All of the representatives I worked with were efficient, knowledgeable, and got me in and out without any problems.

DYESHA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINA S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RAGHAVENDRA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherita K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOSES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chang Hoon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
5

The staff was extremely professional and made it a great experience. Definitely will rent from this location for future renal needs.

DEBORAH H. 
Évaluation :
3

Prices are too high.

CLISET V. 
Évaluation :
5

Was great

Joseph O. 
Évaluation :
5

I like you service

Juan L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAI B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sam G. 
Évaluation :
3

the truck was clean, . This truck is old at 187,000++ miles. The heater did not work

THOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hailey E. 
Évaluation :
4

Clearer entrance signs to the location and designated parking area

Rachel E. 
Évaluation :
2

Charged me for 2 gallons of gas even though I returned it with more gas than when I picked it up. It was only 7 $so by the time I saw the link in my email it was not worth the time and aggravation of trying to fight it (which Zimbabwean sure is why they did it).

JAMES S. 
Évaluation :
5

Excellent experience simple and easy. Whoever helped me was helpful and professional too, sorry I don't remember his name.

Kelelle C. 
Évaluation :
5

The vehicle was awful and l would not recommend this vehicle on the road. It a shaky one and drive horribly. It's not safe at all. I almost returned this after leaving the rental facility but l realized l was going to waste time exchanging it. This car needs a lot of work before driving

Godfred A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alieu J. 
Évaluation :
5

I had great experience with the customer service and the vehicle. Keep it up the great work. Thanks

Eyasu H. 
Évaluation :
2

The lady who was behind the desk she was very very rude. She seems to hate this job even the customers. I'll never come back to this location.

GUSTAVO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abel R.  |  Expérience générale 
Évaluation :
4

Next time I would like to check the gas tank with the agent. I was cheated with gas charges that are not supposed to figure on my bill. I added gas over the limit from where I took it.

JOSEPH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen N. 
Évaluation :
5

The manager who helped me was fabulous! He explained I needed electrical to my hitch, gave me a number, and helped me set it all up. He explained everything. He was so lovely! I want to buy this hitch!

Rebecca G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dolores H.  |  Premières impressions 
Évaluation :
5

Good job

JOSE S. 
Évaluation :
1

The truck's mileage wasn't correct I had to adjust that in your app. The location closed 10 minutes early so I had to go through the entire process of self-checking in which by the way I should be paid for or at least get a discount for using as it takes over 10 minutes to do. And now I have mystery charges on my card that were not explained and I have no idea what they're for this is the second time I've had this problem at this location I won't ever use them again recommend nobody else do. And I'm fairly disappointed with the entire process that U-Haul puts you through now I don't think there are any options because of Rider not doing personal rentals anymore and I'm sure that's why your customer service has fallen into the crapper. Next time I'll just pay somebody else to use their truck instead of renting hopefully more people will choose this option as well and you will start realizing that customer service is important.

JEFFREY TODD R. 
Évaluation :
1

Normally, I have no problems with UHaul equipment. But this time, the 26 foot truck that I rented was way past its maintenance interval. Shortly after I started driving, various brake and ABS dashboard lights went on and off every few minutes. Later in the trip, it got way worse, with red flashing lights and beeping alarms coming on regarding the brakes. I had to stop several times and turn off the engine to reset the warnings. Finally, the temperature gage said that the truck was overheating. So I stopped and spent almost an hour diagnosing the problem, until it turned out that the gauge was faulty. Clearly, the dashboard had multiple electronic problems. A very stressful and unpleasant experience on a busy highway....

IVAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YUNG P. 
Évaluation :
1

Worst experience ever. I had ordered pickup via phone but still I had to go inside the U-haul store to get the keys. I had to wait for 20 minutes as there was no one inside the store. The truck I had rented was not clean and the sun visor on the driver side was broken which was hazardous and accident-prone. I would like to demand for a refund of my payment for pathetic services.

Saurin K. 
Évaluation :
3

Needs designated parking

Jacob R. 
Évaluation :
5

Good customer service

Ibrahima B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan O. 
Évaluation :
5

Excellent customer service

ANGELA P. 
Évaluation :
5

Excellent customer service! The best!

Ana T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Nda was very Help and explin every thing

mANSOUR A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD E. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

GABY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON W. 
Évaluation :
5

Service was fantastic. I got my trailer right away and the person there helped me put it on my car. Returning was great too. Someone directed and helped me backed up the trailer into the right spot. I didn't even have to go inside to do the return. Very happy with overall service!

Helena C. 
Évaluation :
4

no comments

Sung K. 
Évaluation :
5

Neda is a great retail representative for U-Haul. Helpful, polite and extremely accomodating. Because of her I will continue to use Water St when necessary.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Igor T. 
Évaluation :
5

Muy rápido el servicio , amables .

Alex C. 
Évaluation :
5

Your location and workers teem are the best thanks so much am so glad to refer your location

LIDIA M. 
Évaluation :
1

Horrible customer service. The manager at shift, he was an absolutely rude person.

Carlos D. 
Évaluation :
5

Truck was old and difficult to brake.

MICHEAL Y. 
Évaluation :
5

Everything was great!

Tonya J. 
Évaluation :
5

All Good!

ROBERT B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keyvan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL S. 
Évaluation :
3

The service was good but I did bit appreciate the fact despite Montgomery county mandate and the sign on the door, they were not enforcing the mask mandate.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNY R. 
Évaluation :
5

This isn't a improvement but more of a praise. I loved how when the location I was originally supposed to pick up from was closed at the time of my reservation and called u-haul. they immediately got me the same truck at another location and it was extremely convenient. Will 100 % be using uhaul again in the future.

Caitlin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLAIR L. 
Évaluation :
5

The online check-in/checkout is so convenient and appreciated especially during COVID times. It was so easy and user friendly guiding step by step. Thank you for making this possible!

Carolyn B. 
Évaluation :
5

I love this place Very friendly and helpful Been renting for years from them

JOAN A. 
Évaluation :
4

When I start the cargo van it was required maintenance after that I drove after 40 minutes van required driver need rest , I don't know what's going on with that van.

BHUBAN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abena M. 
Évaluation :
3

I'm not sure why I was charged an extra 7 $out of 10 $when I returned 11 out of 12 furniture pads/blankets. I spoke to the gentleman at return and let him know and he said ok. Smh

Kelle J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quanfei Z. 
Évaluation :
5

Neda was AWESOME and such a sweetheart! :-). She was very professional and helpful to all my needs and I will definitely recommend this location to all of my friends. Truly a diamond in a hidden location.

Zina W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BUSSAPANEE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICKIE B. 
Évaluation :
1

The truck was not in the located area and i could not find it, the key did not turn finally called the 24 hour service and they never picked up, finally got truck to start after 1 hour 20 mins later.. horrible

Silvia E M. 
Évaluation :
3

Offer car dollys that fit low profile cars

Nabil A. 
Évaluation :
3

Rep was friendly, helpful and informative.

Irvin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolina K. 
Évaluation :
4

No one checked the lock on the sliding door in the back of the truck. It didn't work. Luckily, the office had another one to give me. Suggest that the office do a more thorough inspection beforehand.

THOMAS C. 
Évaluation :
5

Both of the representatives were professional and helpful. Parking there is a bit tricky so maybe get a larger lot so it is easier for clients to hitch up to the trailers. Not a lot of space there.

David S. 
Évaluation :
5

The UHaul on site Rep was instrumental in helping me determine the correct equipment for my purposes. He was fast, courteous and efficient. He had a good working knowledge of what to use for certain purposes. Thank you !! Gary

GARY S. 
Évaluation :
5

I was a bit apprehensive about hooking up, pulling, and returning, but Zach was great! Explained everything, hooked up the trailer to my hitch, went through a nice safety check, and helped on the return unhitching. Next time I rent, I will be less nervous. The trailer's braking system worked great,, nothing damaged inside, and pulling it was painless. Pulling a 6x12 cargo trailer on the capital beltway, in rush hour, I'll never get comfortable with that! I'll plan my route to avoid that next time.

Curtis D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINDEN G. 
Évaluation :
5

My original reservations were with a different location. I was contacted just before my reservation time to be informed that there was a conflict, despite the fact that the online reservation system didn't show that. I would caution against relying on this system and call the U-Haul location to confirm that the van will be available.

Nathaniel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yanira G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie B. 
Évaluation :
5

Excellent customer service.

FORREST M. 
Évaluation :
1

The guy he charge me only for two hours after the time I have to return he charge other day even he don't let meet used the whole day because he call me I have to return because another costumer all ready reserved means he stole my money for extra day

David T. 
Évaluation :
4

The seats were very dirty with pet hairs and foot crumbs

Aaron W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin E. 
Évaluation :
5

Very good Customer service, very fast effective and convenient

Abel R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Prabeen M.  |  Premières impressions 
Évaluation :
5

Excellence experience so far.polite, helpful and friendly lady

Serge A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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