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Évaluations des clients U-Haul Moving & Storage of Glen Burnie
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Glen Burnie
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John W.
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Premières impressions
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Awsome people going above and beyond.
Rochqual F.
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Expérience générale
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The experience fine except our items had rat droppings on them when we moved out of the storage unit.
Falema G.
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Expérience générale
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The store staff were utterly amazing! They were extremely helpful and very knowledgeable about the products and services. I wish the actual store hours were longer and access to the unit were longer without the added cost. I was moving across the country and the longer hours would have help for those last-minute trips to the storage unit. However, that is completely out of the store's control. WAY TO GO UHAUL GLEN BURNIE!!!!!
Russ M.
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Premières impressions
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Would have been nice if the corporate support people who set it up told me a needed a round lock
Ashley C.
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Premières impressions
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Only complaint, is only one elevator for the back facility. While it is centrally located, my unit was at the far end and it was quite a walk. Not an issue unless moving in a full truck of stuff. Also, make sure to go one size up from what you think you will need. My original selection was WAY too small. The facility was able to accommodate and update me to a larger size.
Beatrice H.
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Expérience générale
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I will continue to use the facility for future storage needs. This is a very nice and clean, well kept building.
Ralph C.
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Expérience générale
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I had a hitch installed at your Bolingbrook, Illinois and rented a trailer from Ottawa, Illinois to move our stuff to Annapolis. We had excellent check-in support and got our stuff moved in. But I found that the installer of the lighting harness forgot to re-bolt our left tail light and we found it dangling precariously when we unhitched the railer. The head mechanic at Glenn Burnie came out and fixed it even though it was late and he was leaving for the day. I hope you appreciate him as much as I did.
Robert P.
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Online Move In
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Rented unit was not move in ready. An Unknow lock was on unit. Manager on duty quickly solvEd the problem and issued me a new, closer unit. All is good
Regina S.
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Expérience générale
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Great Staff that Cares. Mr. Washburn as GM and Company of Staff go 🔝 Above and Beyond to meet client expectations- A great location...
David S.
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Expérience générale
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Had no issues and was a seamless experience for me
Edward M.
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Expérience générale
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Great experience with this location. The Manager, Jay was great to work with & always helpful. Also had a hitch installed to carry a bike rack! Thank you !!
Anita S.
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Online Move In
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Just wish someone would have mentioned the need to purchase a lock. I originally rented a storage unit but upgraded once we saw the drive up units. I went inside and spoke with staff, very easy process and staff were very friendly. Upgraded our unit and drove to the back again only to have another staff member remove the lock but not even speak to us. We said hello and thank you but he just walked away. We loaded our items into the unit thinking that the man would come back with a lock but we ended going back into the store to buy a lock and then again to return to the unit to lock our unit. Just would've been more convenient to know about the lock when we initially went in to the store for the upgrade.
Beatrice H.
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Premières impressions
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Nothing at this time. R2-D2
Roger B.
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Expérience générale
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Jay the manager was a top notch guy to deal with
Steven O.
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Expérience générale
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Upon moving out i discovered the storage container i was renting had alot of rodent droppings. since my stored items were loaded directly into the control of a moving company i have yet to be able to inspect them, and wont be able to for 6+ weeks until delivered. I will be in touch with you for any damages due to this.
Telly D.
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Expérience générale
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I opened my storage to find several items damaged from a water leak coming from the roof of the facility. I would recommend completely warping your items in plastic and be prepared to wait 30 minutes, in some instances for help.
Cynthia B.
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Expérience générale
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Everyone was always professional they went out of their way to help but the storage was immaculately clean it was relevant experience
Charles w.
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Premières impressions
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The first employee that helped me had no idea what she was doing. It was packed. I spent almost 3 hours at the facility, but system went down & phones went out, so it wasn't their fault. The girl asked for assistance numerous times from other employees. They gave me a unit and someone else walked me down to the unit & unlocked it. However the girl didn't give me a lock. I had to walk back up to the office which was a long walk. Someone else helped me this time and was much more knowledgeable. Walked back down to the unit and locked it. Then went back in and stood in a very long line again until I was finally checked in & did all the paperwork. Luckily I got someone else this time. Perhaps the first girl was new. Maybe you should have them well trained prior to checking people in. Everyone was very pleasant though, even when things were very busy. Also, our last name is spelled wrong
Leonard F.
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Premières impressions
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Needed more Dollys. The owner was Very nice and clear
ARIEL H.
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Expérience générale
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I enjoyed all of the carts available. It would be great if you could make some cleaning wipes for sanitizing carts available in the future.
Katherine W.
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Premières impressions
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Check in was slow and the alarm went off when I accessed my unit because my code hadn't been activated. It's reasonable to assume that when people rent a storage unit, they are going to put stuff in it right away, and will not enjoy hearing a loud alarm when they do so. Additionally, it's absurd that I need to provide two contact people's information for my storage facility that only I will ever access. Being told "this is our policy" rather than the reason for the policy is not acceptable. Explain the reason behind your policy to your employees so that they can give a better answer when asked why -- or scrap a policy that makes no sense.
Tiffany D.
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Premières impressions
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Staff was very helpful and friendly. Went out of their way to help me.
Robert S.
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Premières impressions
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The staff was friendly and professional. Easy access. Facility was clean and neat. I had a good experience at this location.
Jasper H.
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Expérience générale
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The service was great and the general manager is the man!!! He knows how to help people an accommodate all customers!!!
David S.
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Premières impressions
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It’s a well run facility. Everyone I encountered was polite and helpful. Super clean!
Towanda S.
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Expérience générale
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Love my experience with your company. And will return if I need another storage unit in the future. Thanks again.
ARIEL H.
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Premières impressions
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They need either more automated systems that don’t fail constantly for check in, or more empolyees, to ask for an extension I had to wait in line.
Imani H.
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Premières impressions
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The only thing was when I brung the car back I tried checking in with the link that was texted to me and it kept refreshing so instead I have to pay $20 when I didn't want to. That glitch should be fixed.
Harriet S.
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Premières impressions
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Especially right now with everything that is going on with Covid 19 the young lady at the office was super helpful made everything easy for my self storage move in really made a stressful day a little easier for me ! Harriet Stewart
Jacquelyn T.
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Expérience générale
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Thanks.
Jasmine B.
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Premières impressions
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Really great customer service! Very helpful during this time
James W.
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Premières impressions
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Thank you!
Jasmine L.
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Expérience générale
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The staff was excellent! This is one of the best storage/uhual locations ever.
David C.
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Premières impressions
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I made the mistake of thinking I received a 2nd floor unit instead of a 1st floor unit and asked the front desk for help. They were polite, professional, and quick to set me straight and on my way.
Tonya B.
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Expérience générale
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The staff at the Glen Burnie location was awesome , everyone was very pleasant and helpful.
Vanessa C.
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Premières impressions
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Very good experience, during a stressful time.
Leslie K.
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Expérience générale
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Definitely thee best uhaul storage place i have been to or used. The manager is definitely A1 in my book thee uttmosy customer service ever and they always aim to please and he saved me money on this
John D.
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Premières impressions
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Quick, easy great service.
Summer L.
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Premières impressions
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Couldn’t get anyone on the phone on Christmas Eve
Joshua C.
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Premières impressions
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Went to move my things into my unit but it was locked with a facility lock after store hours
Laurie H.
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Premières impressions
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So far great customer service, really secure facility, they have security cameras, alarms on every unit and it's a climate controlled facility.
Tonya W.
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Premières impressions
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Clean, fast and efficient
Daniel P.
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Expérience générale
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I will NEVER recommend UHAUL to a friend. I will recommend NOONE EVER uses you. I AM STILL having issues and have had nothing but issues. Everyone I have spoken to is INCOMPETENT at UHAUL.
Aaron M.
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Expérience générale
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Uhaul is second to none.
Joseph F.
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Expérience générale
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Wonderful facility, excellent staff, super helpful, and clean. I went there for propane regularly and ended up getting a storage unit because the place is immaculate. Great experience, thank you.
Michael S.
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Premières impressions
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Wish there was a trash can near the loading zone just to throw away some small misalliance trash. Also, when I was on the road driving I had a question and tried to call the office it took 5-10 mins w
Ann S.
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Expérience générale
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Great customer service!
Garrick G.
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Premières impressions
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Employees are very pleasant and knowledgeable.
Elizabeth S.
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Expérience générale
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Very Good.
Sherri W.
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Expérience générale
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Thank you for your help on short notice.
Valerie E.
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Premières impressions
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Great service. I was shown a 5x5 then when at it the employee mentioned 5x8. So I switched. Would have been good at the outset to know that option at the outset . but they made the switch quickly
Ricardo M.
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Expérience générale
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Best service and friendly
Ricardo M.
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Premières impressions
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Best service very friendly
Margarida A.
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Expérience générale
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Is a great service
Paul F.
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Premières impressions
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Only complaint is that I can't reach this business directly by phone. I called 3 times over two business days the 443-577-4152 and was redirected to the U-Haul corporate call center.
Gary D.
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Premières impressions
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Yuyy
Christopher L.
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Expérience générale
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N/A
Nachera B.
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Expérience générale
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Process was smooth and easy
mateaus f.
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Expérience générale
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The staff has always been helpful and really nice whenever I ask a question. Access should be 24 hrs for everyone, not as an extra charge. I also wish a military discount was given.
Nanette M.
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Premières impressions
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Excellent service and the employees are knowledgable. I will definately recommend this facility to friends and family.
Stephen F.
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Expérience générale
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Wonderful service and great people!!!
Benjamin M.
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Expérience générale
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Clean and organized facility. All of the employees were very helpful and engaged.
Chelsea W.
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Premières impressions
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Love all the guys here!
fayla c.
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Premières impressions
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The staff is very helpful and professional. The facility is clean and the company has thought of everything including an indoor loading areas which is absolutely necessary when the weather's nasty.
Venetia S.
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Expérience générale
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This was an awesome experience. Facility was clean in side parking and carts made the experience effortless and no added stress.
Dawn L.
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Expérience générale
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Very friendly staff and very helpful. Only needed the space for less than a month but I will rent from them again in the future if the need arises.
Patricia M.
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Expérience générale
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Jay was professional and helpful. Thanks
Stephen F.
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Premières impressions
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Manager and lady at the desk were very helpful and professional. Fantastic service!!!
Stephen V.
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Expérience générale
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Jay and his staff are super friendly and helpful. The facility is new, clean and set up perfectly.
Ronald C.
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Expérience générale
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The only thing I did not like is I paid for my storage and a week later I moved out but U-Haul does not prove rate so I paid for a whole store 290 Capital week with no refund back
Benjamin M.
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Premières impressions
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Brock was informative and helpful. In fact, the whole staff we dealt with was attentive and polite. The facility and equipment was clean and in great shape. We were impressed!!
Nicole P.
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Premières impressions
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The staff was very helpful and courteous to my needs.
Stephen V.
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Premières impressions
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Very informative and polite. Couldn't be happier with my choice to use them!!!
Janine H.
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Expérience générale
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The staff for the U-boxes were right on point. I have nothing but positive things to say about the staff and the entire team, from the beginning to the end of my transition.
Chelsea W.
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Premières impressions
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Awesome Service!
Tammy Q.
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Expérience générale
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The staff was also very very helpful!
Tammy S.
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Expérience générale
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Thank you
DARIUS P.
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Expérience générale
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I will continue to do business with this company
rosemary m.
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Expérience générale
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My Uhaul experience was excellent. I would absolutely use them again.👏👏👏👏👏
Felicia B.
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Expérience générale
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Jay and the U Haul staff were always nice, helpful, and professional they made my relocating experience painless.
Jo Ann R.
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Premières impressions
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.
Christy D.
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Expérience générale
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Very clean facility and friendly staff
Margaret P.
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Expérience générale
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Everyone was very helpful.
Patricia M.
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Premières impressions
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Brock is very engaging and went out of his way to assist me. Nice guy!
DEBORAH B.
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Expérience générale
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had very low storage rates to other nearby facilities.
Chris H.
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Expérience générale
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Nice job and good communication
Wendelin W.
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Premières impressions
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The people that work at U haul are very nice and courteous. Explains well ay questions you have very clearly. Excellent work! Wendelin
Ronald C.
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Premières impressions
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The place was clean the truck was clean and the person that waited on was great she made sure everything was taking care of and show me and told me everything. Thank you u-haul
Beverly G.
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Expérience générale
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Everyone was always friendly and helpful.
Tammy Q.
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Premières impressions
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Everyone was friendly and helpful
james f.
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Expérience générale
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Excellent service!!!!! With little notice these fine folks squeezed into to their packed schedule and delivered our PODs. They were our first Maryland welcome party and very much appreciated.
Tikira W.
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Expérience générale
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Thank you!
Jessica C.
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Expérience générale
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This is the best U-Haul experience I’ve ever had. The staff here was so helpful and did an outstanding job. Thank you!!
Tyrone L.
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Expérience générale
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The team a U-Haul was very helpful to me the whole time I use y'all service
Jon D.
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Expérience générale
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Very thing was excellent. All the employees were very helpful in everyway.
Regina G.
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Expérience générale
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The staff seemed a little annoyed when we showed up on time.
Bryan W.
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Expérience générale
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The manager,Jay Welbourne was very helpful to me throughout my rental period.I really appreciate especially his help and the rest of the staff too.
Kim C.
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Expérience générale
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NONE
robert t.
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Expérience générale
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The storage was always muddy with deep gully from rain. There was a security card reader but no gate to keep out intruders
Kenneth H.
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Expérience générale
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You're 10x10 are only 9x9
Max G.
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Expérience générale
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Everything was good
KWAME A.
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Expérience générale
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The entire staff were kind, friendly, and extremely helpful.
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