Customer Reviews for U-Haul Moving & Storage of Glens Falls

5 020 évaluations

112 Main St   Queensbury, NY 12804
(I-87-Exit 18)

(518) 793-5126

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(518) 793-5126

112 Main St
Queensbury, NY 12804
(I-87-Exit 18)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Service manager was terrific… very helpful in getting everything set up while I was on Long Island! Also, all of the staff were very pleasant.

Maria B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
4

Facility clean, staff good, equipment ok but not great due to age. Would use again

John F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger E. 
Évaluation :
5

The employees who work at this store are great. They're friendly, funny, and accommodating. They were super helpful with all of our moving needs, everything from recommending packing supplies to helping us get the right size truck. Their assistant took so much stress out of the moving process. We can't thank them enough.

MARKD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVENK K. 
Évaluation :
5

Excellent service , and very informative . Very pleased with the service I received .

John O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara V. 
Évaluation :
5

Nothing ever thing was great

jody C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin D. 
Évaluation :
1

Be careful to listen to what they are trying to sell you. We signed up for the $7 coverage online, and they signed us up for the $42 one also. Once home, seeing the receipt we called and the manager was extremely rude, and would not adjust a refund.

William C. 
Évaluation :
5

Excellent service

David P. 
Évaluation :
3

The van smelled REALLY bad. Other than that pick up, usage, and drop off went well.

Kathryn M. 
Évaluation :
5

Alert customers as to where the gas tank is. When I went to fill the van I rented, it took me forever to find it since it was in a very unusual place. Other than that, everything was excellent!!

Kristy W. 
Évaluation :
1

Well when towing let them know they need a 2-inch ball let them know what type of plug-in you have and if they want you to wear a mask they should too

Robert V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erik I. 
Évaluation :
5

Excellent

SAMUEL ALAN K. 
Évaluation :
5

Everything was clean, the associates were all nice and professional. I was very happy with my experience!

Bethann O. 
Évaluation :
5

Representatives were efficient and friendly.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay A. 
Évaluation :
5

We rented a 15 foot truck to move furniture to western Massachusetts and had a very positive experience. The truck started and ran flawlessly. The back of the truck was lighted, clean and dry as we moved in the rain. The ramp ran smoothly in its channel. And the truck had many tie-down strips inside. The two employees that helped us check in and then check out were friendly and helpful. Thank you for taking some of the stress of moving out of this situation.

Thomas M. 
Évaluation :
2

I have an issue, I received the truck with about 5/8 a tank of fuel. I returned it with a full tank. I ran the truck 75 miles and put 14 gallons of fuel in. Doesn't add up and the attendant was very rude and dismissive.

Colin D. 
Évaluation :
5

They were all very helpful and I would recommend them to everyone I know! Quick and easy rental and very knowledgeable staff!

Bethann O. 
Évaluation :
5

The manager, Norm, is outstanding. He is very helpful and knowledgeable of all aspects of U-Haul and I highly recommend the 112 Main Street, Queensbury U-Haul location to anyone who is in need of any U-Haul rental equipment. The rates are very fair and every customer with treated with patience and respect and excellent service.

Doug O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANKEITH H. 
Évaluation :
5

the best

Arnold C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Meghan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David V. 
Évaluation :
5

EXCELLENT EXPERIENCE.....CHERYL AND NORM WERE OUTSTANDING........ALL GOOD!

Gerald D. 
Évaluation :
5

PERFECT JOB

Julio F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
5

I am a repeat customer at this location because of the way I get treated. Makes a difference in a day.

Thomas C. 
Évaluation :
5

As above.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
1

Equipment we wanted was not available. The trailer they told us we could use was only available to us if we agreed to drop it off at a different location. That caused us to spend more gas and pay more for mileage on the truck we rented. We got offered $15 off for doing so. But after doing the math, it still costed us more to drop It off at the other location a half hour away. Was charged for 2 days instead of one day. Only used equipment for 5 hours

TYLERJAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne M. 
Évaluation :
4

Keep New Model Vehicles Thank you

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal P. 
Évaluation :
5

A very pleasant and efficient transaction.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joscelyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joscelyn M. 
Évaluation :
5

Nothing...The service was professional....the van was perfect for my needs. I would not hesitate to use this facility again, and refer friends to it.

geore D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hans K. 
Évaluation :
1

We where told wrong information for our pick up, truck wasn't where it was supposed to be, delayed us getting our truck just by 30+ minutes after our set reservation time

Mark C. 
Évaluation :
5

Rien

cabrina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean R. 
Évaluation :
5

Fast Service.

Brett W. 
Évaluation :
5

In moving our business and our home we have returned multiple trailers and trucks to this location. They have always been friendly and helpful.

John K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
4

I had a question about final invoice and it was resolved. I highly recommend this facility very professional

Glenn M. 
Évaluation :
5

Good service and the gentleman helped me use my U-Haul certificate.

MIRAA K. 
Évaluation :
5

Cheryl and Norman at the Exit 18 U-Haul were great! Merci.

Drew B. 
Évaluation :
4

Drive trailer to queensbury even though warrensburg was halfway. Dispatcher promised a $20 refund to drive it all the way to queensbury. When I arrived there was no note about a $20 refund. Disappointed by promises made and not kept.

ALEXANDERL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSANPRESCOTT B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAELC H. 
Évaluation :
5

Everything was as expected. Great job. Couldn't have asked for better service

Patrick T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALDA D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lisa D. 
Évaluation :
5

Keep up with customer service. That's the reason I am a repeat customer. Thank you 😊 for being professional.

Michael R. 
Évaluation :
5

Very helpful staff clean facility also the management was awesome he was always helpful and very nice

tayanna m.  |  Expérience générale 
Évaluation :
5

I've returned three trailers to this facility in the last month and the staff is always very professional and courteous. The facility seems to be very organized for there were other customers there at the same time I was and I thought the traffic flow was handled very well.

Paul E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
5

Agent was very accommodating. Assumed we needed a full explanation of rental terms, which we did. She also assumed we needed a full technical run through on the auto transporter, but very quickly picked up that we had enough trailer experience to require only a brief explanation. The directions for use of the auto transporter on the UHaul web site were very helpful. Everyone should read them before their rental.

Theodore S. 
Évaluation :
5

Very excellent service and so was the staff

Rickey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane V. 
Évaluation :
1

When I would not let staff take my phone (during the pandemic this should not be required) he literally threw the keys at me. Very very rude and unprofessional

Curtis K. 
Évaluation :
5

Cheryl was great customer service. Great smile and attentive.

Caesar A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Z. 
Évaluation :
5

I can honestly not think of anything that needed improvement, both at this location and the one 800 U-Haul were very helpful see associate I spoke with on the phone was absolutely wonderful when I needed an extension thank you so much for your services as we are adjusting to our new home!

JODIRENEE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kassandra L. 
Évaluation :
1

It's obviously a sign of our times but based on my experience on Sunday I will not be returning to y this facility, even though I have been renting equipment from them for many, many years. I reserved a van for a 9:30 pick up on Sunday. I arrived a little before 9:30 and had to wait for an attendant. It seemed to me that i was waiting quite some time which wasn't a big deal but what was is when another customer came in to the store and was followed in by the attendant. The attendant overlooked me, who had been standing there for quite some time and asked the other customer if she needed help. When I chimed in and said excuse me but I have been waiting for some assistance for what feels like 20 minutes she snapped back at me and said if you are going to give me attitude you can just leave. I don't have to rent our equipment to you. I think the other customer was as surprised as I was to the outburst of your attendant. I wasn't rude, I didn't raise my voice but calmly stated I had been waiting for quite some time for assistance. I get it, we are all tired but to be treated like that for absolutely NO reason whatsoever is absolutely not acceptable. I did nor said anything to have her react the way she did and trust me, if I didn't need the van so badly I would have walked out, never to return. Oh, and by the way, the vehicle smelled like a New York City subway car and the side cargo door would not close so we had to move my mother in laws stuff across town with a door that would not latch. Great equipment and even better customer service from this experience. Oh, and next time, I will go elsewhere, for sure as I don't need to be treated like I was for absolutely no reason whatsoever.

Anthony M. 
Évaluation :
5

Only complaint I have is the brakes on the truck were shot.

zacharyah B. 
Évaluation :
5

Norman was great at check in!

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jammie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMYM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamielee G. 
Évaluation :
5

The employee was nice and friendly. They were sympathetic to my problem with the other shop.

CHRISTINA W. 
Évaluation :
5

Wonderful Understanding people! Norm the owner/manager went above and beyond to help me out! I ended up getting covid twice in 3 months and couldn't make arrangements to get my things out until I was out of Quarantine, he went beyond Great customer service to help me out! I definitely recommend this U-Haul for all your storage and moving needs! They are incredibly understanding and empathetic with there customers Real life problems and situations they will work with you! Over all An excellent Business man and an even better person! A wonderful Business!

Jessica V.  |  Expérience générale 
Évaluation :
5

The whole process of renting a trailer was very easy. The staff was great.

Robert K. 
Évaluation :
5

The service I received was outstanding. The staff were friendly and helpful , they should be commended on jobs well done

JENI R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence L.  |  Premières impressions 
Évaluation :
5

The lady that helped me was great

Jason B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Howard M.  |  Online Move In 
Évaluation :
5

I rented a climate controlled unit expecting just that. However, a sign inside the building says the temperature will not go below 45F. There is no air conditioning and the thermometer next to the sign was reading 85F. Clearly climate controlled means not freezing but no concern about heat and humidity

janel m.  |  Online Move In 
Évaluation :
5

Moving is painfully daunting! The guys at U-Haul Queensbury go above and beyond to make it go as smooth as possible! The suggestions to do things easier and more economical was appreciated too!!

KellyAnn A.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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