Customer Reviews for U-Haul Moving & Storage of Glens Falls

Évaluation :

5

The whole process of renting a trailer was very easy. The staff was great.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Knowledgeable and helpful staff

Évaluation :

5

Zero problems with prompt service.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Norman works hard and is conscientious

Évaluation :

5

Everything was very good at the Glens Falls location. Norman was very helpful.

Évaluation :

5

Everyone was amazing! It was my first time renting any truck. I did not know if I could manage it, alone. But everyone was so kind. They helped me chose the right truck for the job, made sure I knew how to open door, undo latch, pull out ramp, and close it up again. When the store had closed early, they let me park it at Uhaul and have the rest of 24 hours to pick up and take home. There were 4 people who helped me, a 73 yr old lady. Pulled it off! Thank you for a great experience! I highly recommend these wonderful people. Loved my truck!! Thank you all!

Évaluation :

5

The staff were friendly and helpful, they were knowledgable regarding all renting options. I feel the customer service was above and beyond

Évaluation :

5

Nice people, good service. Van was fine and just what I needed. Will certainly use again in future!

Évaluation :

5

Your staff was great! Rental transaction was handled quickly and professionally. Equipment was ready and waiting for me when I arrived.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Outstanding service from KP…

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

UHAUL in Queensbury, NY made it easy to pick up and return trucks for the Adirondack Marathon, our 25th Anniversary. Merci les gars!

Évaluation :

5

UHaul in Queensbury, NY made it easy to pick up and return trucks for the Adirondack Marathon, our 25th Anniversary. Thank you guys!

Évaluation :

5

There was one issue with a trailer tire being underinflated. The manager was made aware and resolved the issue.

Évaluation :

5

I was happy with the service.

Évaluation :

5

Picking up the uhaul at the Queensbury, NY location was fast and easy. The store had friendly helpful employees that were fantastic to work with. However dropping the uhaul off in Jacksonville was a headache and a half!!! First of all the location we were supposed to return the uhaul was just a storage unit that had no uhaul signs or anything. I called the number and reached a person who told me they weren't open yet because we were 3 minutes before the 9am drop off time. Looking online the site says they aren't even open at all on the weekends. I tried calling the corporate office and to get to a live person to talk to regular ding changing my drop off location was 72 minutes. I called the Queensbury office and they suggested I just find a different location so I started searching. I went to 3 other locations that were uhaul drop off spots and none were open, finally the fourth spot was open and a helpful gentleman helped me with my drop off. I suggest when booking future drop off locations to have some that are clearly labeled as a uhaul location that are either open or have a drop box for keys. I do not recommend Jacksonville's mini storage for drop off at all since this is where my scheduled drop off location was to be.

Évaluation :

1

They added 14,00 $ for insurance, I didn't ask for and were going to over charge me 16,00 $ for under filling the gas. I sent them pictures of the gas gage before I left and after I dropped it off. It had more gas when I dropped it off. Then they thought I hung up and were talking bad about me. Oh brother

Évaluation :

5

I ordered a dolly and it was not in the truck. Turns out I didn't need it. It was taken off my bill. Staff was wonderful and answered all my questions

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great customer service but would be beneficial to tell customers where the key drop off is at northway in gansevoort took forever to find it

Évaluation :

5

Need tie offs on both sides of the trailer. The one we had only had a tie off on one side very inconvenient

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

The people who are in charge have no smiles and acted like they didn't want to be there the truck was filthy and Windows so dirty couldn't see and no signs of an cleaning whats so ever and don't ask any questions unless you want to an attitude.

Évaluation :

5

I needed to drop off prior to opening time and they were already there and willing to help me. Wow, what a relief! They really worked with me.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

So the equipment was well maintained but the inside was a little dirty . I still gave 5 stars because I know the business is short handed because no one wants to work anymore. I will be going back to rent from them again as I am moving to northern ny.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Rien

Évaluation :

3

You billed me twice, and now I have to sort it out.

Évaluation :

1

Don't screw your customers out of their reservation because another customer extended. Cost me 400 for movers I couldn't use because of no truck. Instead of a 20' truck for Saturday and Sunday, I was given a 15' for Sunday. Here's the icing on the cake...Sunday 0900 ,at uhaul to pick up smaller truck a day late,went through all the paperwork changes etc.,Went out to inspect truck and the entire drivers side mirror was broken off and sitting in the passenger seat! These idiots actually put this back in their system to rent! Back inside I went with the mirror in my hand. Handed it to Norman Rivers, "the manager " he huffed and puffed then disappeared out back, leaving me standing there for 15 minutes until a a different employee got me another truck. Terrible experience. I've rented trucks from here for years, under different management, and had good experiences. This manager is lacking in every skill you need to manage a business. I won't be back to this location.

Évaluation :

5

The app was used for the return & it took me over an hour to process. Good thing I came back early.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Keys were not there for pickup, so i had to get the truck a day late They still charged me for 2 days even though it was their mistake, and they then harrassed me and called the cops on me when i asked dor my money back for 1 of the days

Évaluation :

5

No improvements needed.

Évaluation :

5

They were very nice, answered all my questions and even gave some suggestions on box sizes. 5 Stars! ⭐️ ⭐️⭐️⭐️⭐️

Évaluation :

5

No licence plate in the trailer. When we picked it up the girl who helped us was excellent. She told us that when we returned it that we should park it in the same spot out back. When we brought it back we did that. I went around front and told the man we were there. When he came out he immediately had an attitude! Plug it back in!! That's why it says drop-off out front!! We were taken back. I then told him to loose the attitude we were only doing what we were told. He did stop the attitude, but that was totally uncalled for. He wasn't busy when I went in, he was on a personal phone call!! I know because he said I gotta go, love you.

Évaluation :

4

General Manager that waited on us was awesome! He made our day by having such a customer friendly attitude. The whole experience was great

Évaluation :

5

My experience with U-Haul was excellent including the manager who checked me in and out!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I busted up my knee during moving and the manager was very accommodating and understanding. I will be going back to rent a truck when my knee heals to try again.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very fast and friendly

Évaluation :

5

Girls where friendly/help-full will go back. Great experience. Thanks

Évaluation :

1

Employee charged me 10 $for cdw after I expressly declined it, and told me it wouldn't go through..but it did!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

The guy where I got the uhaul from in Glen Falls was cool as hell. He made everything easy and straight forward

Évaluation :

3

Pay your employees higher which is what they deserve and hire more employees so you don't have one person working at your location which means paying more.

Évaluation :

5

They were awesome b

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The staff are friendly, helpful and good to work with

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Well done. Experience was what I had hoped for. Wish I had that experience every time I rented from U-Haul.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

2

I will go to any other location but exit 18. The gentleman there was rude, didn't answer my questions and made the whole process very uncomfortable. I would recommend your company to anyone I have used for years for different jobs. Merci

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

was greetted by 1 person,,,could have used 3 more people on counter,,,,,,waitted my turn was fast in and out,,,,,,,,

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Fast Friendly service.

Évaluation :

5

It was perfect

Évaluation :

5

Can't think of anything, great experience.

Évaluation :

5

Staff is always very helpful and friendly and the owner is always nice and ready to help

Évaluation :

3

It was first thing in the morning and the attendant made me feel like I was bothering him, just because I was there to return my rental. Perhaps he should have a second cup of coffee and come prepare to do his job. There was other people waiting to check in also and no one had a attitude but the u-haul guy.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

The rental cost me an additional 20 $overnight fee because your app did not work properly upon return. Would not recognize my location despite all location services properly turned on and functional. Other than that everything was fine. Location services should not be a requirement for the self serve app. Only an idiot would not now if they were at the wrong location for return as it it on all pertinent paperwork and correspondence.

Évaluation :

5

Very professional and helpful

Évaluation :

5

I would make sure people know about the taxes and fees, I was quoted 137 and then when I arrived I was told it was 167.

Évaluation :

5

Top to bottom, Great!

Évaluation :

5

Very impressed with the owner very helpful

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Send out less survey emails. I have 6 in my in box.

Évaluation :

2

I reserved the truck for pick up at a location 2 miles from me. Instead, I was rerouted to a location 30 miles from me. This added an hour to my morning and evening as well as the extra cost I was charged per mile. The van I was given had a gas gauge that didn't work so I ended up having to fill up the tank on my way home and on my way back….. further adding to the expense. While the woman I picked the van up from had excellent customer service skills, the man I dropped it off to at the end of the day never actually made eye contact and didn't respond other than mono syllabic “k” and “key.” I was not able to accomplish everything I needed to accomplish because of the added travel time and the whole day cost me about triple what it should have.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

I've used these anytime I need a uhaul which had been like 1 a year and I've never had an issue. The trucks work fine and the staff is very friendly and quick.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The general manager, Norman, is GREAT!! Very helpful in any way he can. The employees at this U-Haul are very hard working. Especially wonderful is the woman that drives up from Troy (I'm sorry, I don't remember her name) & Norm. Thank you for your help.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Another great experience

Évaluation :

5

Clean trucks, great customer service, easy experience

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

1

I had reserved a 15' truck MONTHS in advance (with a pick up location 2 miles from my house) for my cross country move and the DAY BEFORE I moved, I got a call saying they didn't have my truck and I had to now pick up my truck an hour away from my home. So a two hour round trip just to pick it up. Also was not offered any consolidation, extra miles, etc.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The uhaul location on Main St in Queensbury has been wonderful. I've had to rent from them several times over the last couple of months. They have been helpful, polite, and have clean and reliable equipment. They even helped me out when the uhaul on Dix Ave messed up and didn't have a vehicle for me when I reserved one in ample tome.

Évaluation :

5

The front windshield was very dirty. The front end shakes real bad at 55 mph The floor was dirty

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.