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Michael BCustomer Reviews for U-Haul Storage of Glenwood
Testimonials From Recent Customers
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Hire enough staff to cover busy times.
Larry MMy experience was unique...the internet connection was down at the time I went to pick up my trailer. I was originally turned away and told I would be contacted when the system was up and running. I got about 10 miles away from that location when I received a call saying that things were back online. When I got back to the Franklin U-Haul, things were down again. they then adreed to take all the necessary info down on paper and enter it when things were back online. As far as the journey and equipment goes, I loved the 5X8 trailer. It was a newer trailer with the RAMP rear door...EXCELLENT improvement. Rode like a cloud! When I turned in the trailer yesterday, Tom said it was the first of it's kind that he had ever seen so....I guess we upgraded the La Crosse, WI stock of trailers. Thank you, Achilles
Achilles m1st time this Uhaul I did not have any problems. Ill say it's been over 9 years since the problem. Great service all around
Trevor SHorrible Las Vegas scam will be on my mind and recommendations to tenants and friends for a while.
EUGENE FEasy pick up and drop off. Good experience
Corinne PThe website was a lil tricky on my phone. Works great online though
Coco RAll was really good. Very helpful staff. Easy process all around!!! Just disappointed that I didn' t know it was a 2nd floor unit. Would have preferred ground level or to have known it was up a flight of stairs, no elevator.
Heather N | Online Move InAshley and the Crew are very helpful!
Tabatha B | Expérience généraleQuick, friendly service!
Eric SVery friendly and helpful.
Tanya PThere was lose flooring in the uhaul and almost hurt my brother
rebecca pExcellent customer service and an excellent experience overall. Will definitely return here if I need a rental or storage.
TY B | Expérience généraleGreat communication, timely delivery and setup. Je la recommande fortement.
Peter JI had damage to several items in one of the u boxes. I am still waiting to hear from uhaul about 9.
Douglas REverything was done perfectly.
Robert PThese folks are great...
Robert BOverall this was an excellent experience that I would use again. The drivers, in particular, were outstanding! The dispatch operators I spoke too were also very good and accommodating. The only minor issues I ran into were delivery dates - the system let me book a date that wasn't covered by the drivers. A suggestion would be to link driver's availability with the online booking tool. I do want to specifically highlight Cecelia, the driver that delivered my pods in Idaho Falls. She was incredibly efficient, professional, and provided excellent customer service.
John BEasy and quickly accommplished
Bruce JEasy after hours drop off, took a few pics of the truck and dropped the key in the drop box and had confirmation the next day.
John SCustomer service is always good. Been here couple of times their process is fast and easy
Alissa OEverything was excellent
Alejandra MThe staff were so helpful and nice !
Lisa RThe original location for drop off, per the uhaul app, was inaccurate and I was rerouted to a different location over 20 minutes away.
Victor AOnce again, Ashley and Raven have exceeded our expectations. At the end of a very exhausting, two week-two trip move, they were the shining light that made everything better. They were friendly, helpful and made us feel like family. I knew we were in good hands working with them. Thank you Ashley!! Thank you Raven! You were amazing!!! Again!
Becky DYour awesome! You even warmed up the truck! Wonderful customer service Thank you
Donna RAnswer your phone locally.
Gene bVery helpful staff.
colette cDropped trailer after-hours, easily finding a drop-off spot. Despite difficulties with the U-Haul app, the location was fine.
NORMAN SAshley at U-Haul Storage of Glenwood was AMAZING! She made the process so easy and so enjoyable after a long day of packing and moving. Her energy is infectious. Ashley and her assistant Raven were very helpful.
Becky D | Online Move InThe location on 4400 Franklin Blvd in Eugene, OR was very friendly and professional. I made my reservation online and wanted to reserve a truck at that location originally but then received a follow-up phone call saying they didn't have the truck available and would it be ok to go to the location at 3436 olympic in Springfield. Someone even called and confirmed the following day, I would be picking up the truck at the 3436 olympic location. This was to be picked up using the mobile app process by the way. When I went to pick up the truck, the app told me to call uhaul and after getting transferred 3 different times, I found out the reservation for my truck was never entered. So that person got me a truck set up at the Franklin Blvd location. And I went there and picked up the truck. In and out. The staff was very nice and helpful! Don't use the mobile app for picking up a truck!!!
Jenny MThe warehouse manager, Brendan, was super helpful and made the experience a breeze. The other employees were very helpful and friendly too. Very happy with my experience here.
Dylan ONothing. The people who work at this store are terrific. I had the best experience there. Keep it up and keep those employees happy. It works!
virginia rI always go to this location. They have a U-Haul at my storage unit but they are less knowledgeable & not as friendly as this location
Margaret MGreat manager and great customer service representatives. Big kudos!!!! Johnny!!!!
Wendell BThanks to everyone at glenwood!
Kyra DYou can not ask for anything better than what help l received
David PEasy dropoff. Friendly service.
Derrik KIt' rained quite a bit on the trip subsequent there was more water in the truck than I would have expected. Most got absorbed by the blankets except the end of the mattress that was on the floor which got soaked.
ALBERT HThe people were great! Very helpful, even though we showed up at a busy time. The main problem was lack of clear place to park our tow vehicle, while getting service. If parking there be, it was not where we were looking.
Eric JBest uhaul place. I always try to use this location because Ashley and crew do so well with customer service. It's also an easy location for me to pick up and return to.
Ernest OOur experience was perfect! Fast, well organized with easy pick up and drop-off.
Michael AVery poor, extremely upset. Would like a refund and to cancel ALL monthly payments with UHAUL. The storage unit does not have a elevator like it says it does online nor was my unit ready for move in there was no FREE lock or key and the note from the maintenance/inspector said DO NOT RENT
Candace D | Online Move InAgain, staff was fantastic. I never left the vehicle!
Kevin BMy appointment was a 7:00A and the trailer was sitting right in front ready to go. In and out in under 15 minutes. The trailer was old and kind of beat up. However, it worked great without any issues.
Mike WYou guys are so awesome!!!
Rachel W | Expérience généraleJohnny did an amazing job, explained everything to me, and helped me get the right parts (I ordered the wrong thing). If this was any other facility I probably would have had the wrong thing installed, but Johnny caught my mistake, called me, then worked to get it all correct. The install was smooth and he is a super nice guy. DONT LOSE THAT EMPLOYEE he is the best and saved me voiding my warranty on my new car. I have worked with Jackie there before also and she is very good as well. Great location, I will drive past other locations to give this one my business because I know I will always be well taken care of there.
Dustin LExcellent team at this Uhaul. Great service, friendly staff, clean equipment. I highly recommend this team for all of your moving needs.
Ryan Tyou have it real right now. 👍
SID Vpersonnel amical
Colette CI was very happy with my truck. The staff was friendly & helpful.
judy dI rented the trailer 2 weeks ago and Uhaul called me Saturday the day before I was supposed to leave to let me know there were no trailers to be found until late Sunday. Are you kidding me? Nothing in the entire northern Oregon area.... They did find one that may be available Sunday but its an hour away from me and I couldn't pick it up early because they weren't sure where it was. Had to travel 2 hrs south to find a trailer that I ordered 2 weeks ago. Unbelievable.
Tim OThe absolute worst experience
Trystin M | Expérience généraleOne problem! It seems that there was one hidden fee never explained or disclosed to me. It was called the license recovery fee. Your people noted the $1 environmental fee, but no one disclosed that 2nd fee. It was only an additional $1, but it came as a surprise. While the attendant on returning the truck mentioned the total amount correctly, no one up front in the transaction mentioned that 2nd fee. Thank yoiu, and please make sure that your representatives mention that fee iin the future when quoting rates.
bill cMerci encore!
Walter DExcellent Staff, Good Equipment, QUICK EASY to get needed equipment and on the road..
SID VSpecial thanks to Brenden and Ashley at the Glenwood u-box warehouse. They were both super helpful, always courteous and were able to manage all of my box and trailer pickup and drop off needs promptly.
Robert SMy rental.experiemce was alright,I had to get a bigger truck cause the one I reserved didn't get returned therefore had to pay more per mile. My problem came 2 days later when towing my trailer by that location my wheel.came off. So I had to.pull into the next parking lot. Aparently uhaul leases the yard behind that business that is currently vacant and available for.lease. well starting first thing in.the am the employees from uhal drove their forklifts past our trailer harassing us yelling profanities and threats at us because they use that parking lot supposedly for semi trucks to pull thru and although we were possibly.in the way, if the employers who were parked there also had moved their cars over about 5 parking spots there would have been no problem. Instead they chose to harass us all.day until we figured.out a way to get our wheel back on enough to move 30.ft. we told them we were waiting on the mobile.mechanic as we were and they didn't care. Threatening to call the tow truck , in which they had no authority to do so and continued to drive the forklift by and.yell things like "you were warned" and honk the horn and come take pictures and cuss at us asking where out license plate was and just be complete Jerks all.day. and not one time the whole day did one semi truck even come. I think they use that parking lot.to transport truck parts and things across the street so they.dont have to drive in the street but could go.down the parking lot then cross over. They had plenty of toom.for a forklift obviously cause they.kept driving by yelling stuff at us. I cannot believe this was the same crew I rented a truck from.2 days before. The Mexican guy on the forklift was the worst of all he did most of the harassing. We literally had out trailer fixed and moved by that afternoon. We weren't trying to inconvenience anyone, we literally couldn't move our trailer. It was totally uncalled.for and I will not ever rent a truck for buy anymore propane from.this location again. And we were regularly buying propane. It's unfortunate uhaul has that employee representing their company.
Rebecca WGreat experience, Ashley was very helpful. Both employees were very efficient. Merci
Allen FNothing. Exceptional and speedy service from start to finish.
Jeff GAlways fast, professional and efficient at this location. I enjoy doing business here.
Mark HThis order is complete and paid. Thank you guys for being a reliable source for families to get things done!
Quentin EI need to take Alize Townsend of the paperwork that she's allowed to access the storage without me. She left me and is gonna take all my stuff. Could you please put another lock on there so she can't get in
ALIZE T | Premières impressionsGreat staff
Carl BAshley whom checked us in was very thorough and helpful. Excellent service à la clientèle
Charlotte LThe morning crew is awesome!
David GBecause of inclement and icy, whether I was a daylight returning the trailer. I understand the store was closed on the original day. I was supposed to return it. I appreciate you not charging me for the extra day.
Leo SThis location is great. They are polite and efficient. It was an easy rental start to finish.
Timothy WGreat move. Will use these services again.
Norman BVery friendly and helpful
kayla b | Premières impressionsThe best staff and service at any storage facility I've dealt with and the location is close to everything. During the past 2 years while building our home we have had excellent care the whole time. Try them you won't be disappointed
LESLEY W | Expérience généraleI have used this Uhaul location more than once. The last couple of times were fairly recent and the circumstances that lead me to need their services weren't the most pleasant. Ashley B. helped me with rental of both vehicle/trailer and storage facility on both occasions and really streamlined my experience. Some people can help make or break a business. Ashley B. Is a valuable asset to the uhaul name and business. Thank you for taking great care of me and making me feel as though my heavy load had been lightened a bit.
Jennifer C | Expérience généraleA very helpful crew with what ever I needed. I would have no problem recommending that Place.
DALE M | Premières impressionsThe Glenwood staff is so helpful and friendly.
George S | Expérience généraleThe facility was clean and well maintained. The employees were all very helpful and nice.
Kelley F | Expérience généraleFriendly, attentive and professional staff!! Our daughter is a student at UO and this location was perfect for us (under 1,5 miles from the university). Super convenient because we're from out of state and had to not only rent a small storage unit but, also a cargo van to move her stuff into storage. Her new apartment this upcoming year comes furnished and would not allow her to bring certain items (i.e. full size bed, kitchen items and some small furniture items that we didn't want to part with in case her living situation changes next school year). Smallest unit available was a 5x10, which was way more space then we needed. Once we arrived from moving, a staff member and his cute little assistant met us outside and showed us to our unit. I can't stress enough how convient having both the truck rental and storage onsite was. Once we unloaded, we dropped the van off in front of the office and were on our way. Thank you!!
Heather D | Premières impressionsPhone reservation for first floor unit. Went to facilty to secure to discover that it is up a flight of stairs! I am disabled as is my partner. We were not offered another first floor unit for the same price. Being disabled is sad & hard sometimes. Perhaps UHAUL will consider that first floor needs to be just that, no stairs, OR reasonable similar (same price) accommodations need to be made, per the ADA. They wanted more $. After I told them we were disabled & the stairs were unacceptable. Unacceptable. ACLU. ADA.
Ally H | Expérience généraleAll good...fuichitapi!!
Joseph H | Expérience généraleAshley was absolutely amazing and very helpful friendly and accommodating. Give that Gal a raise she deserves it.
Tara V | Premières impressionsThis rating ONLY applies to the people that helped me today (6/21) went I went in to fix an issue caused by the employee who originally helped me (Ashley Babcock) Ashley treated me like I was a complete waste of his time. He refused to show me the unit thaI would be renting because he REFUSED to go upstairs! instead he decided to show me a unit that was COMPLETELY different than the one he rented me. The unit he rented me (113) was smaller than the one that I was originally shown This was due to unit 113, having an L shape lip inside it, which severely limits the space, in fact it cuts the usable space down by 1/3. If Ashley had not been so lazy, and annoyed with having to show me the unit I was renting, (which I was NOT ALLOWED TO SEE before renting) I WOULD NOT have rented it, as it did NOT suit my needs. I truly feel that I was a victim of "Bait and Switch", which is ILLEGAL! Please deal with Ashley Babcock accordingly, to prevent potential litigation in the future. Now for the 2 WONDERFUL employees that helped me today (6/21). They are the reason that I didn't get a refund and go elsewhere. They switched units for me, to one that better suited my needs, and let me actually see it before renting it..... P.S.- Just so you are aware, this is NOT the first time Ashley has been an issue. You might want to truly consider if someone who HATES helping customers and sees them as an annoyance, is really the best face attitude that you want to portray to potential customers
JEFFERY F | Premières impressionsThe staff is simply wonderful. Helpful and friendly.
George S | Premières impressionsThis is my favorite location to rent trailers when moving. Customer service here is awesome! They always take care of their customers. Shot out to Ashley and this older women that's been there for years y'all are very much appreciated. God bless.
catherine e | Expérience généraleOnce a storage unit is reserved it should never be canceled unless a call is made first to the customer reserving it. My reservation was canceled but I was lucky and got a unit.
Joseph H | Premières impressionsOffice in Eugene was less than ideal. Had that been my only dealing with UHaul I'd never use this company again
Karen F | Expérience généraleI appreciate their understanding and working with me on late fees, and allowing me to do a settlement to evacuate.
JESSICA A | Expérience généraleThis is related to the overall experience. The first time I went in everything was okay. There is a woman that is employed there that was terse and seemed put out and bossy. The kid behind the desk was nice. No big deal. I rented a storage unit, checked in online and after seeing the space decided it was too small. During the night reserved a larger unit. Tried to cancel the one I had paid for and was transferred three or four times. Went back to the facility and the unit that was reserved online was not even available. Movers were on their way. The woman was defensive and talked over me (I was basically up all night being transferred around on the phone) and started getting defensive. She backed down, I don't get loud, but I got my point across that I am the customer, don't mistake my kindness for weakness. She made it right eventually, but the process of getting there was broken. The truck was also old and substandard. Would not trust it if I had needed it for more than a round town move. I will not use UHaul again.
Karen F | Online Move InWeird vibe. Tried to work online to reserve space and the weird lady defensive when the unit did not exist. Already rented. Not good with dealing with people or at least not me. Never use U-Haul agsin
Karen F | Premières impressionsThey work very hard to satisfy their customers at the Glenwood Uhaul location
Samuel R | Online Move InBest service ever. This Uhaul location goes far and above with regards to everything. Friendly staff and the best equipment. Great team.
Ryan T | Expérience généraleThe staff at the Franklin bl. Location were very helpful and outgoing to help me.
BRIAN P | Expérience généraleMichael was awesome today with my move out experience. AAA
Kristi B | Expérience généraleBeen using storage for a year now and always get great customer service, even during recent construction staff was very helpful and courteous helping maneuver around construction projects made easy access,thanks
Larry N | Expérience généraleI always choose this location because it is consistently the better of choices.
Jeremiah T | Expérience généraleVery friendly staff
Ramsey S | Online Move InRegardless of what others have said about this Facility, I have never had any issues with anyone if I ever needed help with anything. I appreciate them and always will. Thank you Johnny and Eli.
Steph R | Expérience généraleEveryone was friendly and helpful. We rented a 10 x 15 storage unit for several months. it was clean and easily accessible. No need to schedule an trippy appointment, just go.
Tim C | Expérience généraleThe man at the desk was very helpful with helping me find my storage unit and even carried my mattress up for me! I forgot to get his name. Tall, beard and caucasian and smiled alot. Must work mornings there regularly. Unfortunately there must have been a misunderstanding because I was told over the phone it would be a drive up unit and this unit definitely was not. It was inside a building up a flight of stairs. So thankfully he was so helpful.
Rebecca J | Online Move InOnline process was incorrect. But the location called to correct it and provided excellent service.
Jessica F | Expérience généralea special thanks for the complimentary dollies that made moving on my own possible.
Susan C | Expérience généraleAAA+++
Timothy D | Premières impressionsCheck in to check out smooth process and experience!
Arushi S | Expérience généraleStaff at this facility try to accommodate everyone to the best of their ability. I really appreciated that they went above and beyond to help.
Amy A | Expérience généraleThe staff at the Glenwood U-Haul are amazing! Always extremely helpful and clearly hard working. Merci.
DAVID R | Online Move Ineveryone was really nice. storage was nice. thank you (:
KIANA M | Expérience généraleThe staff was so helpful, especially during Covid. During that time, while I was experiencing financial hardship, late fees were waived. Also, Amy called me on months I was late to personally ask why, if I needed more time, and to waive the late fees. It seems like a blur now, but things were so unstable during those Covid months after everything shut down and my unemployment was nine months behind. The staff, particularly Amy, helped me so much in keeping everything current at the Glenwood U-Haul. I really appreciate it.
Sarah D | Expérience généraleSteff was very friendly and professional!
Arushi S | Premières impressionsI will never do business with this facility again. The man behind the counter verbally assaulted me He referred to me as sweetie, darlin, and when I asked to speak to his boss he yelled across the store to his manager " I've got a real Spicey one for you while laughing at me. With other inappropriate comments and he kept laughing at me. The manager was not helpful and accused me of being rude and condescending. And that justified how I was being treated. I feel I was not as I was just asking how the free month of storage went I was cut off immediately and laughed at. There were 2 other men there who just shrugged their shoulders. I own 2 businesses in the area as well as a non profit. We own 2 homes in south eugene. We are always renting uhauls. I believe in the past month or so I have spent a few hundred dollars with this location as we are opening a new salon. I feel your location is volatile and extremely chauvinistic. I believe your manager sets the tone for the environment there. I have never been treated this way before. I will be leaving a google review. Looking through your reviews for this location this should not be anything new to you as it seems you have done nothing to remedy the situation. I will not be going to my storage unit alone ever. And that's not like me. That's how unsettling my experience this morning was.
Gina C | Premières impressionsTHANK YOU STEPH!!!! The only reason I can say anything positive about my experience is because of Steph at the Glenwood location. We ran into an issue at absolutely every moment possible. The first day we got there will all our stuff, the original unit, which we were told would fit a one bedroom apartment (we had a studio), was WAY too small, and Steph had to walk us over and help us find a new one. We loaded everything into the unit and began our 3 week wait for our house. On August 1st our house was ready and we were ready to be moved in only to find the entire parking lot under construction and employees trying to tell us we wouldn't have access to our unit that day. Steph was the only one who physically walked us around to a back gate so we could access our necessary items for our home. I was expecting to have all our stuff moved out that day which now was impossible, and my partner and I started work the very next day. My partner called and spoke with customer service to ask for an extension for our unit due to the construction and the representative in the scheduling department was extremely helpful. We were then told that the employees had no idea the construction was even happening and it was inconvenient to them as well, which is an awful thing to do to your employees in the middle of the summer on the first of the month. We are finally moved out of our unit and will never ever ever be doing this again. I'll drive 2 hours to Bend to store my stuff at my friends house before I ever go to a uhaul for storage ever again. Steph you are a ray of sunshine thank you for all your hard work, you really went absolutely above and beyond for us multiple times. Please give Steph a raise seriously, I'm confident that she's the only reason that building is operation. Thank you Steph!!!
DYLAN B | Expérience généraleThe staff did their best to be accommodating. However, the communication was inadequate and things were disorganized causing us to waste time. We appreciate the efforts made.
ADRINA V | Premières impressionsCoast to Coast, the best U-haul I've ever used. The staff is amazing, and take such pride in their work!
Melya S | Premières impressionsMuy agradecida por la persona que me atendió
Rosaelia V | Premières impressionsUbox Shipped to wrong location. Worker tried to convince me to not rent unit do to laziness, I assume, because they neglected to tell me they don't support uboxes at that location and that my Ubox would be across town. Extremely disappointed that my experience was just as I feared it would be. But not surprised. Wasn't expecting it to work from the start. Am glad my box arrived in one piece, at least.
Andrew H | Expérience généraleAmazing and friendly staff. Ready and willing to be helpful. Jeremy was absolutely a gem! We have been a repeat customer for years and extremely satisfied. Thank you again for always helping us out
Twyla M | Premières impressionsmy only complaint would be how crowded the parking lot was and the entrance is too narrow for a car to enter while another was trying to exit
Jeffrey P | Expérience généraleThere were either mice or rats in my unit. I talked to the General Manager and will let them know if there is any damage.
Kathy G | Expérience généraleStaff was awesome. Very helpful after a tough day!
jody C | Premières impressionsThe 2 out of 5 stars is for The customer service we received. And was amazing, the gentleman helped us look for a perfect size of storage and was patient and kind. Most storage rooms are upstairs, two flight of stairs and no elevators. I had no choice and had to get this storage since our uhaul was due. I preferred moving storage facilities because we would be working harder not smarter since all of our belongings are extremely heavy. I rated this place a 2 out of 5 because the positive stars go to the customer service representative who was amazing. The low rating is for the inconvenience of upstairs storage unit.
Gloria M | Premières impressionsReservations of units canceled leaving me nowhere to store my stuff after a long journey twice! Inaccurate description of storage entryways
Celia D | Premières impressionsThe staff was professional and friendly, and move in was quick and efficient. Def recommend
Magen G | Premières impressionsThe storage units themselves are sub par. The sizing of the units is odd. Pricing is expensive. Storage is inconvenient without elevators. Second floor storage for big items is far from ideal
BELA K | Premières impressionsWe are grateful for the service and convenience that you offer! Merci
Christopher B | Online Move InVery friendly staff.
jim b | Expérience généralethanks for your help!
DENNIS R | Expérience généraleThis was absolutely the BEST experience for us. We needed both uHaul rental vehicle AND a storage unit! Everyone was so professional, friendly, helpful and truly listened to all the customer needs. I will DEFINITELY use this location again!!!!
TWYLA M | Expérience généraleAmazing location, amazing staff. The gentleman that helped me with my storage was very helpful, knowledgeable and friendly. I truly appreciated his help.
Devin B | Premières impressionsCould have lights inside of storage units. Hard to see once inside.
travis h | Expérience généraleNot all the people working' at the branch's fault but when I arrived I was told my unit was most likely taken, although I had paid for it and had an access code. Apparently the online system overbooks units? Luckily I was able to get one but that is just terrible business practice and puts a terrible burden on your employees who have to turn down people who have reservations. Do better uhaul. If I had not gotten my unit I swear I would never use U-Haul again, still probably won't, don't want to drive 4 hours just to be told your unit isn't available.
Cyrrus W | Online Move InThe unit has an ant colony in the west wall that had a steady stream of ants running along the wall as I moved in
Gregory C | Premières impressionsNice people, great service
MILLIE l | Expérience généraleFriendly and fast plus helped put purchased items in van Very efficient
Laura C | Premières impressionsThe staff was so accommodating, friendly and helpful. They were dealing with overbooking issues and were yet so helpful and worked with me to resolve the overbooking issue. Additionally I rented a trailer for moving things into storage and forgot my hitch ball (in Seattle). They nicely loaned me one and hooked up everything for me. Really great friendly service. Great team at this facility.
John N | Premières impressionsThank you for being ready for me and checking me in so quickly. Your staff is great and I appreciate everyone's help
Jeanne B | Premières impressionsno comments
Genny H | Premières impressionsExcellent team. Clean location. Great service. Thank you Uhaul team Glenwood!
Ryan T | Expérience généraleAll went well, THank You
Sandy B | Expérience généralegreat employees
Georgia S | Expérience généraleThese guys are the best. Extremely clean, professional, and friendly. You will not find better service anywhere else!
Ryan T | Premières impressionsI get to check into my Storage Unit that I booked weeks in advance, only to find out that it's not available. The staff was sufficient, so this review is mainly the frustration I've experienced with U-Haul. First my truck wasn't available and now my unit isn't available? Absolutely unacceptable. I had to change all my moving plans around and now have to take an extra day off due to the incompetence of U-Haul.
kevin a | Premières impressionsI did not expect to have such a great experience with a storage facility, I had some stressful circumstances going on and I am forever grateful for how helpful staff was, this place actually made things easier for my process and relieved more stress than they realized, staff went above and beyond for my family and I. Don’t go anywhere else, I highly recommend this Uhaul for your move.
Raymond U | Expérience généraleProfessional, customer friendly.
Rosemary M | Expérience généraleThe prices were a little steep is my only complaint
melilssa s | Expérience généraleI could never reach them by phone. Every time I would wait over 20 minutes to speak to someone, only to be transferred to the answering service. Very unprofessional in my opinion. And the stuff you have to listen to when you wait on the phone gets old really fast. I was also charged after I said I would not be. Still waiting to see if I get my $109,95 back.
AARON N | Expérience généraleBest experience! Every employee I met went above and beyond! I will gladly recommend!
Laurie N | Expérience généraleYou shouldn't have to wait a half hour to check out of a storage unit. Huge lines on weekends. Staff struggled getting people out the door. I was paid up until the end of January, but no mention of this on my final storage bill. Not good service
clifford o | Expérience généraleGot locked out of my unit but inside the storage area for over an hour. Call button broken.
Alicia P | Premières impressionsIt's difficult to navigate the large sliding door while moving in/ out, and since it's located so far away from the locked/ coded entry door re-entering multiple times was a bother. Please consider an alternative key-code box at the sliding door. Merci.
melanie h | Expérience générale- the front office staff had his shoes off when I showed up and was unmasked. He remained unmasked when I wasn't in front of the plexiglass and didn't remember to put it on for over 15 minutes. Another staff member came in to the office unmasked as well.
Jake G | Premières impressionsThe employees were super helpful and professional.
Sean S | Expérience généraleThank you for keeping the common area clean. Would only ask that the units be ADA accessible for the second-floor units
Cynthia A | Expérience généraleBad news:Though the staff were great, the office gets a big black mark for telling me the wrong thing about storage rents: I was told that no notice was necessary for vacating the unit, and that our rent would be pro-rated and the unused portion refunded. Not so! When we cleaned out the unit, THEN we were told "oh, sorry we told you that . . . it's not true. Once you have paid the month's rent, there is no refund even if you move out early." So beware..
Jody K | Expérience généraleI am completely done with U-Haul as there's a 30 minute wait to speak with a representative. The move in was a joke where I had to push a cart up a steep little hill through a tiny door. I broke at least four plastic bins moving into a 5' tall unit. This was the most difficult and stressful move in EVER! I would not recommend this place to my worst enemy. It's dirty, small and the access is horrific. This is the last straw in my attempts to use U-Haul. I AM DONE! Nothing ever pans out the way the website says it will.
Jacob W | Online Move InExcellent service overall. Helpful staff.
Jackie O | Expérience généralePolite , helped me when I misunderstood the size of the orginal unit and helped me get the correct size I needed. Clean- very clean. Felt safe and secure - especially with the gated entrace to the units.
Annette T | Expérience généraleI booked my unit online & thought it may be an easier process than booking in-person but it wasn't as easy as I thought it would be. I had never been to the location and the gate was a bit hidden with all of the moving trucks in front of it. It would've been helpful to know which direction to head to access the gate. Also, it would be helpful to note to customer when online booking is complete that the unit will be ready for customer access and customer is to break the green ties that are holding the doors shut. I was a bit confused as I didn't know I had authority to break the tie myself and had to request the help of an employee. Amy was so helpful and very nice. Besides these two little hiccups, everything else was great.
Alma V | Online Move InGreat staff
Doug M | Expérience généraleThe worst thing I saw was employees helping homeless people into the storage facility. I believe some homeless were living in storage units. I saw one bring all his groceries to the unit, including a cooler with ice to keep his milk cold. That really isn't okay or safe for people who are storing their belongings. Also, I saw multiple mice at the facility and most of the employees never wore their face mask. Overall terrible experience.
Thomas M | Expérience généraleAmy at U-Haul Storage Of Glenwood is awesome employee! Amy was helpful, cheerful, and made sure we understood what we needed to know before leaving us to unload our van. We wish there were people like Amy at every business we visited.
Eric H | Premières impressionsMy experience was great. Each interaction with any staff person was always helpful and professional. Merci.
Jennifer S | Expérience généraleGreat staff and nice facility. Great for a college move or some inexpensive self storage in the area. Well maintained.
Daniel W | Premières impressionsone of your female staff would not let my son n law use the bathroom I don't know the reason why but he is a black man. thanks fred
Fred H | Expérience généraleNice when ya move in rude when ya move out + overpriced screw there one free month go somewhere cheaper it'll make your overall trip/move that much easier
Robert E | Expérience généraleMy driver ask to use the bathroom and was told he could not use it, the manger of the place step in and said he could. The employee was very rude.
Fred H | Premières impressionsLove this place
Doug M | Premières impressionsExceptional customer service.
KIRK E | Expérience généraleI couldn't have asked for better service
Justin F | Premières impressionsFirst the unit itself was difficult to find when I got to the facility. Drove around for a while before finally deciding to go inside and ask where it was. Then found that there is no parking right in front of the storage building and maybe 5-6 spots that were all taken on the other side so that wasn't convenient for move in. Then the code we received wouldn't work to get into the building so had to go back into the office. Finally we were able to look at the unit and it was too small so back to the office to see if they had a different one. They luckily just had one open so we went to that one. They had called it their "big door" but it definitely wasn't big. It was maybe 5 feet tall and no lighting so hard to see to the back. But at the very back there was a small black box on the floor that said DANGER RAT POISON. I refused to keep my belongings and mattress there so just went BACK to the office and cancelled everything. After being there for an hour and half just trying to move in, I was very frustrated with this storage facility. Called a new one closer to home that had availability and the difference was night and day. I would not recommend this storage facility to anyone.
Kyra M | Online Move InOverall it was a good move in experience. The lone negatives I would say would be that there isn't enough staff to help with the check out. The line got kind of long and due to the wait people got unruly. It was busy to the point where I went to another uhaul location just so the staff at glen wood could help the next person. The other thing is that there isn't an elevator. So if you're moving furniture, bring a friend with you. Other then those, the unit was really clean. The staff member who helped with how to access the building and show me where my unit was, was super helpful. The unit itself was very big and after asking around, I got an awesome deal
Lisa S | Premières impressionsThe two ladies who helped us where fantastic. They made a stressful time for us get a little easier.
David C | Premières impressionsway too small of rooms. said one bedroom.... but I was only able to fit elliptical and dresser in. waste of money.
Amanda V | Online Move InJackie and Jordan provided extraordinary customer service. This is our second time using them and I would recommend their storage and services.
Sandra F | Premières impressionsThe storage unit assigned to me had multiple locks in place that the staff could not explain. I was made to buy a special lock, and when I was transferred to a new unit the new lock did not fit. It took over an hour to only somewhat resolve all the issues.
MICHAEL M | Premières impressionsI am well pleased with your storage unit as well as your friendly, helpful staff. Thank you very much it was a pleasure to do business wit you.
Ron S | Expérience généraleThe rates keep rising, making it difficult to keep
JAMES J | Expérience généraleThis location had friendly staff. The prices were reasonable and the facility wasn't bad at all.
Sean M | Expérience généraleThe staff and services at Glenwood UHaul were excellent. Amy was super helpful and personable. My only problem is being rerouted to a central call center and prevented from contacting Glenwood directl
Jonathan L | Expérience généraleWonderful experience. I will use Uhaul for all my moving and storage needs.
Catherine B | Expérience généraleIt was easy to store and auto-pay for our unit. I especially appreciate Ms. Jackie waiving our monthly rental as we moved out only a few days into January, and taking care of the paperwork.
tim h | Expérience généraleThanks for the friendly, prompt service
Jody K | Premières impressionsTimely, friendly, and helpful staff made moving-in easy.
Jody K | Premières impressionsMerci
JUDY V | Expérience généraleI reserved a storage unit by phone, took the suggested size of the clerk after giving a detailed description of furniture &,was not told about door size and it is useless cuz nothin fits. im mad
Linda S | Premières impressionsThese guys did a great job helping me get everything I needed, including correcting a potential nightmare for me by getting me the correct size storage unit. Thank you so much for your help! Merci
amanda w | Premières impressionsThe clerk was apologetic for the computer system issues that were slowing everything down and was very efficient. He let me see the units available and was patient with me as I bungled my log in.
Carolyn R | Premières impressionsGreat experience renting a storage unit. We will be back!
Michael m | Expérience généraleMorgan and the rest of the guys are awesome. Thanks so much for your help. We'll be back in June!
Doug M | Expérience généraleIt was all good.
carly s | Expérience généraleVery impressed- Staff helpful and available, Great storage options, Excellent experience Highly recommended
Alex L | Expérience généraleHighly disappointing and honestly too overpriced.
Thomas M | Expérience généraleThe only problem I had was getting through to someone on the phone. Everything else was perfect.
Kosta D | Expérience généraleI appreciate the flexibility to change my reservation to a larger storage unit at the last minute, despite the high occupancy rate. The staff were all extremely helpful and friendly. 2 thumbs up!
Sandra F | Expérience généraleGood Service, was able to drop off truck quickly with no problems.
brett m | Premières impressionsStaff here are great. The rental experience was very easy and I got a great orientation when I checked in. Also liked having boxes and supplies close by when I needed them.
Barbara F | Expérience généraleOperates like a local business!
Melvin D | Premières impressionsManager was phenomenal and went above and beyond expectations to fix the problem that was at hand (the reserved unit was entirely too small for what I had told the guy on the phone I needed)
Hanna G | Premières impressionsThe workers were very courteous and helpful with everything we needed. Things went smoothly and quickly!
Xander B | Premières impressionsOverall a frustrating mess. Card was charged when it should have been free. NBD except it was "fixed" 3 different times and it wasn't. Each time the problem got worse. Shouldn't be that hard to fix
Ashley F | Expérience généraleNo comments
Sarah B | Expérience généraleEveryone was so friendly and helpful. I feel very confident that my belongings are safe and will be watched after while I look for a place to move to.
Carol A | Premières impressionsExcellent help every time. Outstanding!
KATHLEEN K | Expérience généraleVery pleasant experience. Very nice staff
Mitchell B | Premières impressionsJackie Chin is rude and confrontational. When asked a question she put off a don't bug me vibe, like she doesn't like her job. We witnessed her witg other customers with the same poor attitude.
Amber H | Expérience généraleEveryone I dealt with was very friendly and helpful. Would definitely recommend and return to this location.
Barbara F | Premières impressionsI've used this location for 10 years. It has a great location. I have never had an issue picking up or returning a vehicle. Storage units are always clean. I feel my items are safer here.
nikki g | Expérience généraleStaff was friendly and very helpful in assisting me in deciding what size unit would suit my needs best. The facility was immaculately clean. I would highly recommend Uhaul storage.
Nancy S | Premières impressionsThanks for your help and assistance. I am very pleased with achieving my needs.
Ron S | Premières impressionsThanks for the water!
ADRIANA M | Expérience généraleThe staff was always so kind and helpful!!!!! Prices were a little steep for a pretty small unit. Other than that, awesome and fast service!!
Sara D | Expérience généraleVery good
Kathy L | Expérience généralemerci
Matthew C | Expérience généraleGreat Experience.
Robert G | Expérience générale👍
marshall w | Expérience généraleExcellent Service and facility.
DAVE H | Expérience généraleStaff is awesome! Facility is older and less convenient than others in the area. Doors on smaller units are too small. Prices are higher than similar and newer units in the area.
Jeremy E | Expérience généraleGood service, attention to security, clean facility.
ROBERT P | Expérience généraleAnytime had need to work with staff and facility all went well and efficient
Kimberly P | Expérience généraleCustomer service was fast and efficient. I've been a previous renter and it was the first place I thought of. The trucks are always available and the heated storage is on site.
nikki g | RéservationEntire experience was positive. Renting the truck in Portland OR was super positive and quick, the customer service on the phone which included 30 days free storage unit rental was great
Christopher C | RéservationFriendly and helpful people. I felt well taken care of with my moving and storage needs. Merci.
Michelle W | Expérience généraleWhen picking the truck I told $74. Ran credit card/Debit card and $85,1 was charge for truck rental. Rental a U-Haul storage the same thing, told told $17,49 will today charge and was charged $20.49.
Robby F | RéservationLove you guys.
deborah w | Expérience généraleYour facility is awesome and Jackie was very helpful is a extremely stressful move. The reservation center and 800 is horrible and had me going 20 different places plus still no ca back about the
Lynne F | RéservationMerci.
Kevin S | Expérience généraleVery helpfuf. Cancel storage.
kathy g | Réservation.
Ray S | Expérience généraleinformation about my drop off point was unclear from U-haul. I knew where but the address was not known by start point u-haul. drop off point , the employees seemed confused and lost.
Steve S | Expérience généralePrice increases atrocious Card reader defective for exiting gated area Lien notice sent to myself and my parents when I was current on payment Call button in storage was broken, or staff didnt care
kayle p | Expérience généraleI didn't use storage
colleen c | RéservationThis is the nicest U-Haul location I've ever worked with... despite the fact that the volume of students from University of Oregon makes things very busy, people are always friendly and helpful!
Barbara J | Expérience généraleStaff was fantastic! They really made the whole moving process fast and easy, which was especially appreciated since moving is stressful. 100 % would recommend!
Jalin W | Expérience généraleThe team there, both management and staff, are excellent. Professional, knowledgable, and extremely helpful. They are a great representation of U Haul Corporation, and we will work with them again!
Lisette B | Expérience généraleClean secure facility. Friendly helpful staff.
JOEL W | Expérience généraleEveryone was very friendly, which really made the rest of the moving experience much less stressful. A big thank you to Amy in maintenance who was especially helpful in every way!
Jalin W | RéservationThe site manager, Johnny, was extremely helpful through what, at times, was a difficult situation. He was responsive and respectful at all times.
SALLI J | Expérience généraleReserved units at Glenwood Eugene Uhaul with reservation numbers it was lost. Then Oroyan Uhaul and with reservations numbers it was lost too. Truck reservation is good but horrible experience!
ashley w | RéservationThe team ran an efficient well run operation providing impeccable service and direction
Cindy S | RéservationWell taken care of
OWEN N | Expérience généraleMerci
JImmy G | Expérience généraleCredit card expired at one point. Received an email shortly thereafter "we are going to sell your belongings" rather than a friendly "please update your card" email.
JOHN A | Expérience généraleThanks for all the great service. Moving is so stressful and Storage too. Good patient service appreciated.
Harriet R | Expérience généraleThe initial storage unit I had reserved was to small so they switched me to a larger unit. The people who helped me were great.
DANIEL E | Expérience généraleThe lady that worked there was very helpful both times. We where thier during our pick up and drop off
amanda g | Expérience généraleJohnny is an outstanding manager he made our move so much easier I'll always be grateful
MICHAEL M | Expérience générale