Customer Reviews for U-Haul Moving & Storage of Glenwood

999 évaluations

103 W Holbrook Rd   Glenwood, IL 60425

(708) 441-4511

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(708) 441-4511

103 W Holbrook Rd
Glenwood, IL 60425

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald m.  |  Premières impressions 
Évaluation :
5

There was a leak in the trailer, which water got into. I only had plants and a couple of boxes. All in all, it was okay. Peace.

J R W. 
Évaluation :
5

We need to get a better way to scan my driver's license.

Lance W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARVIN B. 
Évaluation :
2

When setting a guaranteed by date - honor that date, please. I had an issue where the local U-haul did not pick my boxes on time (their truck was broken down) and instead of honoring the guaranteed by date, they changed the date by several days. I assume this was to avoid paying back the 50,00 $/day late that the shipment would be. It took several long calls before I was able to get my boxes shipped across the country "on time." They still arrived three days later than they were originally guaranteed. I had to change my moving help last minute while I was already on the road moving across the country, which was incredibly stressful for something that could have been avoided. I also had received a call after the boxes were unloaded and returned and to confirm I was done with the boxes. I confirmed I no longer needed them and they were empty and returned to the U-Haul facility. The customer service representative told me they would close my account. However, I got charged another month of rental fees, and my attempt to get that charge returned (as I had already confirmed I was no longer using them) was ignored.

Sara H. 
Évaluation :
3

The trailer I reserved was not available at the planned time because the previous person had not returned the unit. I had to go with an open trailer as a result. The counter attendant was very helpful during this issue so thanks to him we worked through it, but the system failed me. What you reserve should be available when its planned to be ready. Not sure I would rent again with Uhaul if this is how you manage your assets. Again, my thanks to the gentleman behind the counter for helping me, but Uhaul failed me.

Glenn H. 
Évaluation :
2

Workers had vehicle ready for me when I came in early however said they did not have it ready. Got me set up with the vehicle late.

JOSIAH G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LANCE L. 
Évaluation :
5

Everything from the beginning to the end was perfect. The facility was clean and well maintained. The staff was courteous and professional at all times. Very helpful and knowledgeable when I asked questions. Overall if I had to use Uhal again I wouldn't hesitate. Thank you so much for making my first experience the best!!!

winona r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSHONDA J. 
Évaluation :
1

Everything I paid for wasn't on the truck and nobody was there at 7am when the store opened. I have a business and needed a truck to complete a job which caused me to be late to my customer. Very dissatisfied and will never use this location again

Anchored Transpo L. 
Évaluation :
5

This is the best indoor storage unit I have ever used.

Alan G.  |  Expérience générale 
Évaluation :
4

Staff was helpful. I stopped in one day they told em they had no storage units. Went on line with my granddaughter and was able to reserve a unit. So I wonder if the person behind the counter knew anything on storage units that were available.

Marge S.  |  Premières impressions 
Évaluation :
5

Excellent service.

KAREN P. 
Évaluation :
5

Sarah was so amazing

ERICA E.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jasmine C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY BETH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew W. 
Évaluation :
1

The young lady the dropped my uboxes off did a wonderful job with drop off and pick up. The locked on one of my uboxes appeared to be tampered with. The store manager Joe Albert was horrible, disrespectful and doesn't know how to speak with customers and provide great customer service. This community represent black and brown people and this guy is white and talk down to the people in the community but sings a different song when someone white walks in the store. I ask to speak with a regional manager in order that I may complain about his behavior and he stated that he is the owner and there is no one else. This guy is deceptive and very dishonest and misrepresenting UHUAL with disgrace. This guy needs training, coaching abs sensitivity training when dealing with other races than his own. I would like a phone call to discuss Lin detail my experience with Joe the store manager.

CATRISE C. 
Évaluation :
5

From beginning to end I received the star treatment and I would recommend this location to everyone big ups to those two that serviced me

Marvin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mylite H. 
Évaluation :
5

Bien

DAVID L. 
Évaluation :
5

I would recommend this storage to anyone that need it,its more spacious/storage,much bigger than any other place i been,its unique,i love the access of the place,its like no other storage.The employees are so professional.

Lakeesha P.  |  Premières impressions 
Évaluation :
3

The process needed to go through before being "approved" to drive away with a 24/7 vehicle would have been nice to know about before beginning the check out process. Seemed chaotic and last for no reason. The store itself was well stocked and supplied.

Erica C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACIE W. 
Évaluation :
1

Schereville Indiana would not help me at all looking for a trailer. Worst management ever. Pine island was excellent. Where i actually rented it from he had no idea what he was doing. I bet no one even reads this

SCOTT B. 
Évaluation :
5

I don't feel that I should have to pay the 20 $for the after hour return of the cargo, since I was never informed that that would be the case, especially since they told me that I could return it at 10 PM, which I returned it hours before that

ZELINE J. 
Évaluation :
1

Called 2 days in advance to get our U box ready for pickup and we had to wait 1,5 hours for them to get it out of the warehouse and wrap it

edward K. 
Évaluation :
2

The door was extremely hard to close. I had requested a 5Ã-12, but received 5Ã-8 trailer. Other than that the overall was acceptable. Merci.

J R W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARONICA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly R. 
Évaluation :
5

Efficient and friendly service. Very happy with experience.

KEVIN O. 
Évaluation :
5

Alsome Customer service.

ANTHONY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY C. 
Évaluation :
1

I was not provided my 24/7 access so had to wait when they opened, and they clerk arrived 15 min late to open. Therefore, I was late to work due to all of this. I believe I should receive a discount on what I paid.

KELLY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devonne M.  |  Expérience générale 
Évaluation :
4

The reason I answered question #1 no is because this facility has a significant security issue that can be corrected quickly, easily, and at no cost to you. The overhead doors of the indoor loading bay are activated by motion detectors, when a vehicle approaches the overhead door it opens automatically which causes two problems. First, it allows customers into the facility without checking in by swiping their card. When they go to their lockers and open the alarms sound. This happens frequently. Secondly, and far more importantly, the automatic overhead door openers allows non-customers to enter the facility which poses a profound security issue. By simply turning off, or removing, the automatic door opener sensors it will require customers to check in with their swipe card to gain access to the facility and prevent non-customers' access. This is a HUGE opportunity to improve safety and security at your facility for the benefit of both your customers and for U-Haul.

Maureen G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNETTA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

andre c.  |  Premières impressions 
Évaluation :
5

I utilized the free month of storage after renting a UHaul truck. It provided me time to organize my new place and throw away items before bringing additional items into the space. Knowing I only had one month forced me to focus on the task.

PATRICE E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEARLIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariah L.  |  Premières impressions 
Évaluation :
1

The representatives are rude and not knowledgeable. They lie about mileage and where it is in the vehicles. They don't thoroughly examine the vehicles when they're returned. I had 2 representatives lie about the gas meter. They overcharge for things that shouldnt be your fault when their reps are telling you something different. This was the absolute worst experience I've had.

shakilya R. 
Évaluation :
3

When I went to pick up the truck the guy was new and didn't have enough training to help load the car on the trailer but very nice very professional and tried very hard

THERESA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dionna L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BILLY W.  |  Expérience générale 
Évaluation :
5

Rien

Timothy P. 
Évaluation :
5

Keep up the professional teamwork! The Team was both respectful and knowledgeable.

ozzietta b.  |  Premières impressions 
Évaluation :
4

I had no problem, but the U-Haul seems like it needs a wheel alignment

DARLENE C. 
Évaluation :
3

Couldn't get anyone on the 800 number to pick up. The line was long at the location so we ended up booking on-line. We booked a cargo van on-line 4 days before the rental. Upon arrival, the location had no record of our order despite the fact that we had a confirmation. They had no cargo van for us. We ended up getting a 10' truck but we were lucky they had that. The staff was very nice--it wasn't their fault that the on-line service did not properly communicate with the location selected. The truck needed a front end alignment and wobbled in the wind when empty. The return was very easy and quick. That was a good experience.

Steven F. 
Évaluation :
3

There was nothing wrong with the location other than the fact this was NOT the location I rented from, and was not the equipment I rented. How is it that you allow me to reserve what I want, send me a confirmation. Then the day before send me a guaranteed rental email with a different location. Then the day of the rental tell me the equipment is not available?

FRANK R. 
Évaluation :
1

I don't like how I was charged, more than the price I was shown

DAVID H. 
Évaluation :
5

I must admit your staff and service was five star. Merci.

STEVEN B. 
Évaluation :
5

Check in was fast and efficient. Friendly and helpful staff as well

MELISSA W. 
Évaluation :
5

Thank you for being flexible when I switched dates due to heavy rain.

MANJU C. 
Évaluation :
5

She was very very helpful

Rickey C.  |  Premières impressions 
Évaluation :
5

Everything was professional

ROSE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daren B. 
Évaluation :
4

service delays because of computer delas

Charlene P.  |  Premières impressions 
Évaluation :
5

I didn't vet my free lock upon. Signing for my unit. I reserve ed a 10×10 unit , it wasn't available when I came to check in. Instead I had to purchase two 5×10 units at a higher rate than I had expected. An you do something about those concerns? Thank you, Joseph Allen

Joseph A.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

THOMAS G. 
Évaluation :
5

Customer wait time to get a representative on the phone is most horrific. I'll have to rate this a 1. Other than that, representatives were very helpful & professional.

IRMAGENE W. 
Évaluation :
2

I was missing equipment that i reserved and paid for. My reservation was also changed without consulting with me first.

ELLIS L. 
Évaluation :
5

Great service team

RONALD B. 
Évaluation :
5

My only issue was I reserved a 5X8 trailer well in advance for Aurora IL location and it was not there. Redirected to this location. Very unhappy with time spent on hold with service desk. You should fix that.

Nelson A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
3

The location and employees were fine. Tbe trailer hadn't been cleaned out. It rained through a portion of our trip and the roof leaked. A box with clothing in it got wet.

PAMELA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN M. 
Évaluation :
5

Vernice and Ernesto were absolutely fabulous! They made my experience easy and comfortable. Knew how to speak, how to get me in and out, and how to receive the return without hassle….great job training your employees customer service skill and performance!!!! Thanks so much, and please give them both big raises…..handling so much alone!!!!

ERIK L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tracy h.  |  Premières impressions 
Évaluation :
5

More employees to serve customers, so the wait is reduced.

RAYMOND C. 
Évaluation :
5

So far so good. Everyone working at this location has been very helpful and made this move/continuous move very easy. My dad might even get a storage unit here now. Keep up the good work :)

Meghan D.  |  Online Move In 
Évaluation :
4

Have associate come to truck with you and make sure your comfortable with truck. I had to figure out control myself. But associate was very nice.

GLORIA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel A. 
Évaluation :
4

Hire more employees. Lack of employees at this location.

Steven B. 
Évaluation :
5

It was a greatest experience

DERRICK W. 
Évaluation :
5

great service

Earl L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODNEY C.  |  Expérience générale 
Évaluation :
2

The truck that I was given seemed to have a transmission issue. The fact that this wasn't checked prior to renting it to me was not satisfactory. The auto trailer had straps that were cut and I was given replacements to put on myself.

DARON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARDO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

priscilla w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demarcea H.  |  Expérience générale 
Évaluation :
5

Staff was excellent so friendly helpful

RONALD B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney P. 
Évaluation :
3

The facility was great and I'm very pleased with how things went while my items were stored. I was frustrated with the process I experienced AFTER I cleared my things out. Hold times on the phone were ridiculously long and I received a past due notice despite having closed out my account online as Uhaul offers and after receiving a confirmation email from Uhaul of my having done so.

David J.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ALEASA W. 
Évaluation :
1

I must have received the oldest truck in the fleet. The wheels needed alignment (the truck kept pulling in one direction) the front of the truck lid kept popping up, it was so loud, I couldn't hear myself think and it shook so bad that I ended up having to hire someone for 300 $to drive it for me!!! I will NEVER use U-haul again -ever!!!

KIMBERLY C. 
Évaluation :
5

Nothing, staff and equipment is always great at this location... Give Keon a raise!!

ANTON S. 
Évaluation :
5

Really did not reserve it but got a trailer. Accidents happen. I'm still happy with this U Haul store. I ALWAYS SAY REPEATED CUSTOMER AND ALWAYS DO VERY GOOD NO MATTER WHOS THERE. AND PENNY TAKES CARE OF ME ME RIGHT AWAY GOOD STORE. KEEP IT GOOD. THANK YOU. MR V TRAVIS. EXCELLENT

VERNON T. 
Évaluation :
5

Verneice, I'm not sure how to spell her name. She was so polite, patient and professional, I love how she explained everything and made sure I was comfortable with my rental.

angela r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christian V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMAAL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICOLE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott D. 
Évaluation :
5

No small selection here. They have what you need..

Alan G.  |  Premières impressions 
Évaluation :
3

I never received confirmation of my request to move out until I received this survey. I am wondering if I'm being charged for this unit. I upgraded to a larger unit May 27th closing this one out.

Leslie C.  |  Expérience générale 
Évaluation :
1

I have rented from U-Haul several times, but this last experience was very poor. First, the gentleman at the counter was less than professional. Second, I was given a very old truck that had well over 163 000 miles and was very poorly maintained. It was not surprising that the truck broke down and I had to call Roadside Assistance. It took well over three hours for Roadside Assistance to arrive - kept me waiting in the middle of nowhere all this while. This was very frustrating. And guess what? I was billed for not filling up the gas to the level it was when I got the truck. But how could I do this when the truck broke down and I could not drive it to the gas station? Additionally, I was charged for late return. I was going to return the truck with the right amount of gas and on time too had it not broken down! Have you tried to call U-Haul? You are kept on the line waiting and listening to that aggravating music and messaging for too long - in my experience, over an hour. This is unacceptable and, in deed, annoying. And the final straw for me? I was given a bill I did not understand and had to contest the charges. I just did not have a good experience and it is not likely that I'll be returning anytime soon to rent from U-Haul. That's just the plain truth. It hurts, but that my experience!

RAPHAEL O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kyla j.  |  Premières impressions 
Évaluation :
3

The original reservation we made was deleted. No-one told us you needed to pick up the keys in 48 hours or it would be deleted when we made the reservation on-line. Then the very nice young man who helped us was working his first day at that store and could not find the reservation. Then we were forced to redo the entire reservation, and we were given a location at the back of the facility which is too far for us due to my being disabled, I asked for a unit at the front where we were able to find units which were empty and had no locks. The young man had no idea how to find and switch to those units. We came back and a different person told us the front section where we identified the open units was not officially opened yet, and he had no way to put us on a wait list for those units. He could not tell me when this section would open and I needed to call back every day until it did. Wow, This is inefficient and not customer focused. I called today to see if the section is open. The answering service says they will leave a message with the facility staff.

Sydney R.  |  Premières impressions 
Évaluation :
1

Have workers who want work and not charge the customer because the workers want to leave early when the store was to be open for 2 more hours.

Turetisha T. 
Évaluation :
5

Customer service at this facility is EXCELLENT!!!!!!! Current customer, Alesia Lyles

alesia l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurion L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAVERNA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ENA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMAR W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL J. 
Évaluation :
5

My experience was very good as far as the unit goes. But I was very dissatisfied that I paid the fee at the end of May thinking I may still need the unit a few weeks in to June (which I didn't need it since I secured an apartment) so I felt I should receive a credit because I did not have to use the unit for June. I moved my things out of the unit on May 31. No problem with the unit (it was great, thank you) but the practice of not refunding is not good. I'm a senior and did not have money to just give it away like that. I spoke to the manager who said there would be no refunds. Maybe you could help.

Anita J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phyills h.  |  Expérience générale 
Évaluation :
5

Though I’m a repeat customer this location is a first time I’ve used it

Deirdre A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARRIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN T.  |  Premières impressions 
Évaluation :
5

Great helpful staff!

LAURENCE C. 
Évaluation :
5

There whole staff is so nice and polite.

Ken G.  |  Premières impressions 
Évaluation :
4

Staff friendly and helpful but you need more! Line developed because only one staff person.

Leslie C.  |  Premières impressions 
Évaluation :
4

I returned the equipment; spoke to the agent who informed me that we only had to drop the keys off. He did not make me aware of a 20 $convenience fee. I even have video evidence.

KALONJI M. 
Évaluation :
4

No problems experienced. Need more staff.

LESLIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arneda W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marcia m.  |  Expérience générale 
Évaluation :
5

After visiting the landing store, Jessica who was very helpful and knew what I needed was not at her store she referred me to the Glenwood store. Ernie at the Glenwood store was very helpful.

SOFIA R.  |  Expérience générale 
Évaluation :
5

You need to hire more help. One person is not good.

ANNA B. 
Évaluation :
4

Very helpful. Did not have to wait to turn in.

ROSEMARY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G.  |  Expérience générale 
Évaluation :
3

When I got to the store to claim my reserved unit, each guest took a half hour to complete their order with the cashier, we were there over an hour just trying to claim our reserved 10x20x10 storage unit. Another person was there, waiting because the employees misplaced his keys! He was there linger than we were waiting for them to find them. Instead of getting 1 10x20x10 they told us after we checked in that we would be receiving two 10x10 units. We were expecting 1 10x20x10 like my reservation states. We needed the longer space because we are moving and needed a temporary place to keep large furniture and boxes that would have fit better in a single unit than two completely different, side-by-side units. Overall we were disappointed in our experience but the employees were kind.

Amanda W.  |  Premières impressions 
Évaluation :
4

My service was very good

KELVIN E. 
Évaluation :
2

I was over charged for gas. I only went a total of 5 miles and was charged 11 $for fuel consumption.

Devidian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gage W.  |  Expérience générale 
Évaluation :
5

The associate that was helping me was more than helpful. In general, I was furious due to factors outside the U-Haul experience. He dealt with me in a professional manner and was able to defuse my anger and I left better than when I arrived. He should be commended for dealing with a difficult customer (me).

david C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Customer service via telephone and at the store was excellent and thorough.

diondrea t.  |  Premières impressions 
Évaluation :
5

The only issue I have is this location needs more workers their only working with a 2 man crew. They definitely need more associates working for them.

Meghan H.  |  Premières impressions 
Évaluation :
5

The young Mexican man was awesome from chef out to check back in

THOMAS O. 
Évaluation :
5

Never took the truck out the yard. Truck mileage, gas and cleanliness remains the same.

DIONDREA T. 
Évaluation :
3

Lowered rating because I was assigned two units (1035 & 1041) that were being used by u-haul with no notification in the system. This caused great frustration, as I was using hired movers.

bessie l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marisha C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan G. 
Évaluation :
5

The customer service was excellent and I would utilize U Haul in the future.

NATHANIEL W. 
Évaluation :
5

The guy who helped me was amazing. Helpful and explained everything. Friendly and an asset to the company.

Kevin M. 
Évaluation :
5

everything was good. joe was great

HARWOOD G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leslie C.  |  Premières impressions 
Évaluation :
5

Make sure you check all vehicles to see if any dash lights are on before renting vehicles out

Roneal S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNICE W. 
Évaluation :
3

I stood in line 45 minutes with an on-line booking with all of my information completed prior to arrival. I then saw an agent whom gave me my rental and said he'd be right out to check the hitch so I could leave. 15 minutes later, I had to walk back in and was told that he had other customers to take care of. Since I had already waited an hour and the customers in line were NOT there when I arrived, I told him that I should not have to continue to wait as I already did that. This is my second rental where the pickup time has been excessive. The pickup and go process should accommodate the renters who make sure everything is done prior to pick-up and waiting should be for those who do not complete the process.

BRENDA F. 
Évaluation :
4

Very impressive the Mr. Craig Wilson team was more then exceptional! His staff at Glenwood Il, location was very intuitive, professional, informative and accommodating. They made a very difficult task simple and stress-free. Everyone I encountered was pleasant and offered assistance. This was my very first experience with uhaul and it won't be my last! Thank you again for an impressive great job Craig Wilson, Earnesto and the gentleman that took over Earnesto shift. Sorry I don't remember his name.

KEESHA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent S. 
Évaluation :
2

Upon Arrival there was two people from another store in Indiana covering for someone else and they both were saying they can't do anything when it comes to storage. So they had a line of people waiting over 30 mins while they were trying to get a password for the system. Although the lady was trying and still got it done overall it was not professional but i understand things happen in storage all the time.

Ronisha S.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sydni G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marion S.  |  Expérience générale 
Évaluation :
1

Waited in like foreal almost an hour. Worker doesn't listen to anything you say.

Shamim B.  |  Premières impressions 
Évaluation :
5

This facility was great for my family and our belongings. Very clean, well lit, and friendly staff all make a huge difference.

Andrew J.  |  Expérience générale 
Évaluation :
4

I called to reserve a 10x10 unit , when I got there to move my stuff in, they didn't have any units that size available. I had to take 2 smaller units and wait until a 10x10 is available.

carl w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sanya H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L.  |  Expérience générale 
Évaluation :
5

Great service; clean and better than other u-Haul locations!

WILLIAM P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yosef P.  |  Premières impressions 
Évaluation :
5

Great experience with everything

james j.  |  Expérience générale 
Évaluation :
4

My move out date was 3-5-2021. Please correct in the system as I should not be charged for any dates beyond 3-5-2021.

kayla b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lagwaudia J.  |  Premières impressions 
Évaluation :
5

The guy at the desk who helped me was very professional caring and helpful you need more people like him I don't remember his name sorry

kimberly S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leland w.  |  Expérience générale 
Évaluation :
5

very friendly staff, I came in one day to look and get pricing and I came back the next day to secure the unit.

Melissa C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SELENA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty D.  |  Expérience générale 
Évaluation :
5

The customer service was EXCELLENT. I truly appreciate Erik and Jwaun for their professionalism of going above and beyond to address my concerns and needs of my move, from beginning to end with the rental of a 15' truck to the rental of my 10'x10' storage unit, their service was flawless. Thank YOU So Much. Job Well Done!

LaWanna C B.  |  Premières impressions 
Évaluation :
5

I spoke with Mike on Friday and he told me all about the benefits of renting from U-Haul. I spoke with Erik and he showed me around the facility. I came back the next day and purchased the unit along with a lock. Erik was so professional and accommodating. I have to go back next Saturday to purchase a larger unit! Great, clean place, very satisfied.

Karen M.  |  Premières impressions 
Évaluation :
5

Wish for access to my things a little longer

Shirley A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW W.  |  Expérience générale 
Évaluation :
5

Everything Was Excellent & Secure

yvonne w.  |  Expérience générale 
Évaluation :
1

Security limitations prevented us from moving in after 7pm. As a result. I had to store belongings in a relatives garage given I had a move out deadline. So now, I haven't been able to actually move into my storage space on the move in day I paid for.

Gabrielle V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard J.  |  Expérience générale 
Évaluation :
4

Longer access hours would be helpful, especially on Sundays.

james b.  |  Premières impressions 
Évaluation :
5

Merci.

Cheryln R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edwin J.  |  Premières impressions 
Évaluation :
2

The staff, including general mgr Penny were not wearing masks. it’s only a global pandemic. thanks uhaul

joe l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hilary M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marie J.  |  Expérience générale 
Évaluation :
5

The two EMPLOYEES that worked yesterday were DEFINITELY very, very helpful to me! They had excellent customer service!

TEQUILLA W.  |  Premières impressions 
Évaluation :
3

I waited over a week for a manger to call me and she never called. Then I think the policy for storages should be explained more. The employees there pay more attention to their cellphones than the customer when your moving in so they act like they don't have time to explain anything. The guy that helped me on 6/23/20 was amazing. Great customer service on HIS BEHALF.

LaKrizzia H.  |  Expérience générale 
Évaluation :
5

The gentleman helping me was knowledgeable and supportive. Quick and easy process.

Jeff P.  |  Premières impressions 
Évaluation :
4

I would have preferred a storage closet to the main entrance. I would recommend showing customers options for open storage units so you can select.

tiffany b.  |  Premières impressions 
Évaluation :
2

There were 3 employees there. The two guys were really nice and patient but the young lady just assumed that I knew everything because I've used them before. The last time I had a storage was 5 years ago and I'm sure things could have changed. If she had paid more attention to her customer than her phone she probably would've told me about the insurance that I could've purchased. Also soon as you walk into the door it all the rain was in puddles on the floor which is a big safety hazard.

LaKrizzia H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

verlana l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin H.  |  Premières impressions 
Évaluation :
2

I rented a UHaul from this place, then rented storage for 6 month, then, due to loss of my job and concerns over this epidemic, I rented another UHaul and cleaned out my shed... one (1!) day after they hit my account for the monthly charge. I asked for a pro-rated refund OR the option to apply some of the 100 $to the UHaul rental. I never asked for the full amount back. I didn't expect that. However, I spent over 1 000 $in rentals and the incredulous manner in which my requests were met with left a horrible taste in my mouth. Especially given current events. There are PLENTY of other UHaul or competitor locations out there. I'll be using and recommending other options for my next move and storage needs.

Brian M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony M.  |  Premières impressions 
Évaluation :
5

Immaculate service. Perfect place for storage thank you VERY much. You do not know how much this means to me.

DeLisa B.  |  Expérience générale 
Évaluation :
4

I was pleased with the service. Thanks

glady b.  |  Expérience générale 
Évaluation :
5

The people Assist me with everything I need

corey c.  |  Premières impressions 
Évaluation :
4

Customer service handled all my questions with out hesitancy. I found the storage space to be reasonably priced convincing me to rent compartment. The only negative I have possibly is the availability

Charles M.  |  Premières impressions 
Évaluation :
5

Penny was amazing. She was very helpful and knowledgeable about all of products. She is truly a gem at Uhaul in glen wood,IL

Rebecca M.  |  Premières impressions 
Évaluation :
5

Great service

Leone P.  |  Premières impressions 
Évaluation :
5

The U Haul service team treated me very well!!!

Leonard J.  |  Premières impressions 
Évaluation :
5

Excellente expérience

Stacey H.  |  Premières impressions 
Évaluation :
5

The customer service is stellar! They were a pleasure to work with during this bump in the road in my journey of life.

lisa h.  |  Premières impressions 
Évaluation :
4

The truck had a greasy substance on the floor of the truck bed. It was dangerous and made our moving a little challenging, as we had to be very careful that we did not slip and fall.

Brenda M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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