Customer Reviews for U-Haul Moving & Storage of Golden

2 188 évaluations

15500 W Colfax Ave   Golden, CO 80401

(303) 279-9696

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(303) 279-9696

15500 W Colfax Ave
Golden, CO 80401

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

The trailer had 6 inches of snow in it. The furniture carts were covered in ice.

Burl Gleave 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd Romero 
Évaluation :
5

Aaryn was super helpful!

mikaela schlesinger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Posluszny 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Workman 
Évaluation :
5

The functioning of the app is less than optimal; it had both me as the customer and your agent at the location quite frustrated and having to do work arounds just to do business with you. There's a time to acknowledge when your app does more harm to customer service than good.

Kevin Ruble 
Évaluation :
4

The App is not user friendly. I recommend change it or get rid of it. Very frustrating trying to rent the truck thru the app.

Brian Donohue 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON WALKER 
Évaluation :
5

Not a thing. Everyone I dealt with was courteous and professional. The installer Randy was especially knowledgeable and was of great help in educating me as I am new to trailer towing.

Gary Powell 
Évaluation :
5

Hi Daniel and Krislyn (spelling ) so sorry , they were fabulous , not only professional and knowledgeable but also fun and entertaining ! Thank you one again you two !!!!

Kevin Skeate 
Évaluation :
2

Verifying information regarding the vehicle having the hitch installed. I was hoping to do a one-stop-shop. Unfortunately, since the model of my vehicle was not verified, the wrong wiring harness was ordered, and it could not be installed. Moreover, the 2" ball and ball mount were arbitrarily removed from the invoice by the installer, and I didn't figure it out until after I left, so I had to go back to the store.

Lewis Gallegos 
Évaluation :
3

Bad

Tim Bradley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Dardenne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Dardenne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Estes 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Bestor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffanny Logan 
Évaluation :
5

Always very friendly and professional.

Jeffrey Van Putten 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jocelyn Millvan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY ZIMAN 
Évaluation :
3

Super complicated and time consuming process to rent a vehicle.

Zachary Kiser 
Évaluation :
5

The whole process was easy. Everyone on the team was so kind.

Michelle McLaughlin 
Évaluation :
5

The sign says “wait for us to come out” but you have to go inside for them to come close things out.

DAVID ROGERS 
Évaluation :
5

another great rental from Danielle. Equipment was ready for pick up when we got there. We will be back

Anthony McGuinnis 
Évaluation :
2

Between check out and check in on the U-Haul app I probably spent over 30 mins while my info was "processed" Absolute garbage app. Please use real people to check out your equipment. Using the app is a terrible experience

Bryan Mels 
Évaluation :
4

my move was easy because we had a real nice truck; it did exceptionally well in the mtns @ 9200 ft above sea level ...a real +; it was great on gas usage as well...luv U-Uhaul!!

Tricia Johnson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

chris schepper 
Évaluation :
4

The gentleman who helped us was extraordinary and resolved and incredibly complex group of mistakes by U-Haul in booking labor for moving help, and after 2 hours of the phone the border was completely wrong and we were charged almost three times more than quoted. He fixed all this. I think his name was Randall?

HERBERT diane RANKIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin Wyn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD WENCEL 
Évaluation :
4

I rented furniture blankets / covers as part of my equipment rental. When I came back, the team on site asked me to fold 10 blankets for them. I thought this was extremely odd for two reasons. 1) I was exhausted from moving myself for 12 hours. The last thing I wanted to do was fold twelve giant blankets. Surely a better customer experience would be to let me jump back in our car and head home. 2) Why fold the blankets? They were dirty from me moving all day… does this mean you don't wash or clean them after? Folding seemed pointless…

Michael Borre 
Évaluation :
5

This location was about the only thing that saved my overall Uhaul experience from being a disaster. These employees ironed out all the problems created at the national level and problems with the app that never worked. (Had not used app in past. Read others' reviews about app problems - they're all accurate). Thanks Golden Uhaul for all your help.

Pam Rosse 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale Hendrix 
Évaluation :
5

My wife and I think this location is excellent!

Robert Stannard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill Polivka 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon Breese 
Évaluation :
4

The customer service was phenomenal. Both during pick up and drop off. Smooth and easy. The staff were very helpful.

Kimberly Alford 
Évaluation :
5

Staff was fantastic. Very friendly and helpful. The right side mirror on the truck would not adjust.

Mitchell Berdie 
Évaluation :
5

Good people! Great service

Joe Heywood 
Évaluation :
5

Great folks to deal with, fast and efficient service

Robert Deservi 
Évaluation :
5

Nothing, everything was Top notch especially the People

Chuck Tapia 
Évaluation :
5

Great service

Joel Cabral 
Évaluation :
5

The staff is very helpful and friendly, I always have a smooth experience at this location!

Doug Quinlivan 
Évaluation :
4

Quit price gouging customers!!! I am please with the equipment but your price tripled in 30 days. Not Cool...

Timothy Derby 
Évaluation :
5

All tanks should be full Electric issue on towing setting automatically comes on which gives worse gas mileage Should stay off

Marty Buckmaster 
Évaluation :
4

I was in and out of there in no time

DEAN MAY 
Évaluation :
5

The process to use the Uhaul app to pick-up a user's reserved truck is awful.

Mike Adams 
Évaluation :
3

The staff tries to be helpful but they are not well-trained, nor do they display professionalism. The woman who helped me (while intending to be helpful), kept interrupting my conversation with my husband at the counter. But that wasn't the worst thing. The worst thing is that the car was FILTHY. It smelled horrific and the outside was so dirty that I literally felt that I needed to wash my hands every time I opened the door. The back window was so badly covered with dirt that it was almost impossible to see what was behind me through the rearview mirror. When I told this to the other woman who was assisting me at the return, she indicated that it was because of the snow and they couldn't wash the cars because the windows would freeze and crack! Really?! Nice explanation but that is just falsehood. It would have been better for them to say yes, sorry, we've been busy or we have not had the time to wash and clean the cars. I picked up the car yesterday and there was no snow yesterday or the day prior. Please, wash the cars. Not just for cosmetic purposes but for the safety of the driver, the passenger, and all others on the road. I do want to say that both women who helped me were nice and helpful. They were just not very well-trained in customer service and protocol; that is an issue with management and not these two young women. Merci.

Arezou Zarafshan 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEREMY LACK 
Évaluation :
4

The truck rental required using an app, but the app didn't work. The attendant was very patient and helpful and eventually we completed the transaction.

Michael Gefell 
Évaluation :
5

The staff here pleasantly surprised me with their helpfulness, knowledge, and general good cheer.

Denny Capps 
Évaluation :
5

Much better than the pickup location.

Ryan Sheppard 
Évaluation :
5

Nothing. I was very satisfied using the app. The location had the truck ready and running by the time I completed check out on the app.

Steven Kast 
Évaluation :
1

Not a warm and welcoming bunch at this U-Haul location.

Chris Odiah 
Évaluation :
1

Bad attitude checking in. Wanted be get another hitch until they figured out they were wrong. Returned trailer after hours but 12 hours later. Left in checkout area right in front of store. They charged me $20 on a $30 rental for not checking out on the app. That would be fine except they didn't tell me that at all. Never mentioned it. They said it was posted, but I dont read postings on the store. I went to counter to get the trailer. I complained but they said they would rather keep the money. Bad karma. Bad experience.

Anthony Miller 
Évaluation :
5

Awesome staff! Fast professional service. Highly recommend

Debra Sebastian 
Évaluation :
4

Forcing the check in and drop off process to be conducted through an app was detrimental to my experience. I found the app much more difficult to use than previous times checking in at Uhaul by interacting with the human agent at the counter. For future rentals, I will be going to Home Depot or another competitor.

Scott Nicholson 
Évaluation :
5

Rien

Bradley Chavez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dalen Jones 
Évaluation :
4

Had a heck of a time getting one ramp pulled out and back in to load and unload.

Patrick Malone 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rayce Pohlod 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean Smith 
Évaluation :
5

I had picked up a Uhaul for Girl Scout cookies. Because of the storm, they had to cancel distribution so we returned the rental and just mentioned in passing that it was shut down. The guy that had checked us in immediately went to the phone and called those who had mentioned that they were picking up cookies as well to pass on the information. It was above and beyond for his customers. Awesome customer service all around.

Danielle Reeder 
Évaluation :
3

Le client n'a pas laissé de commentaire.

timothy henderson 
Évaluation :
3

The app is very confusing and hard to work with! That is my only complaint

Madison Cyr 
Évaluation :
4

Not really

Don LaFaver 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Quintana 
Évaluation :
3

Truck was not clean on the outside, which is ok but your app makes you think it should be. The App is a pain in the ##%#, not user friendly and takes way to long to process picking up and returning.

Doug Matheny 
Évaluation :
4

Process is sometimes a bit cumbersome but once you get the gist seems efficient.

Raymond Fabrizio 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael McInnis 
Évaluation :
5

We did mobile pick up. Super easy to us. Great customer service

Lorenzo Chacon 
Évaluation :
5

The equipment is always clean and in good condition, reasonable wear and tear as expected. Staff is always super friendly and professional. Rates are reasonable. The one suggestion is to improve IT infrastructure/interface. Each time I rent is an ordeal for staff and customer alike to get through the check out process. (Returns seem to go relatively smoothly.)

Bryan Cross 
Évaluation :
5

The employees were very friendly and helpful. I appreciated their attention to detail and product knowledge.

Clint Bogue 
Évaluation :
5

Friendly, professional and helpful.

Sandra Briggs 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Phillips 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hojat TAHMOURASI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK SKEELE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRI SPICER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD TAYLOR 
Évaluation :
4

The app check in process is a complete headache.

Kristina McCallum 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven Burdette 
Évaluation :
2

I had to pick up a separate trailer as the first one I tried to grab looked nothing like it did in the photos and I did not feel comfortable picking up a trailer with visible damage that wasn’t in the photos.

Dylan Bidez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis Stocker 
Évaluation :
4

U-haul is very liberal with its advertised pricing. The end price always seems to far exceed what is initially expected. It's amazing how an advertised $19,95 turns into $178.

Joel Kling 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRELL WISDOM 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl Istvan 
Évaluation :
3

Helpful; easy to accomplish drop-off.

Kurt Ohlen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rayce Pohlod 
Évaluation :
5

The guy that cheked me in was super friendly and professional.

James Repenning 
Évaluation :
5

People were great.

Don Kissack 
Évaluation :
5

Great friendly staff and exceptional customer service

CLINT SCOTT 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles Talley 
Évaluation :
3

Communication is not very good

Octavia Barr 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott Thomsen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Smith 
Évaluation :
2

Service was slow. I was the only one there and associates proceeded to talk chat amongst razor for several minutes before acknowledging my presence.

Benjamin Satterwhite 
Évaluation :
5

Keep up the good work!

Bonnie Barnes 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua Babich 
Évaluation :
5

I had a 7 wire hitch connection that had miscolored wires from standard. The pros here got it figured out in short order and even heat shrinked and wrapped my wire assembly up with the cover I provided at no extra charge. Great work and straightforward, friendly service at a more than fair price. Fortement recommandé!

Noah Yoshino 
Évaluation :
5

Excellent service and very friendly management! Well run location

SETH PHILLIPS 
Évaluation :
5

Very pleased with the overall experience. Moved my Girlfriend from NJ. To CO . Nothing was broken or damaged in the move. Highly recommend the U Box

mark burg  |  Expérience générale 
Évaluation :
5

Fantastic service

CURTIS YOUNKER  |  Expérience générale 
Évaluation :
5

Best Uhaul experience yet

Brett Rosenblatt  |  Expérience générale 
Évaluation :
4

Everything was great.

Robert Kindt  |  Expérience générale 
Évaluation :
5

The main guy Ed was really helpful. Turns out U Haul Moving Help does not do UBox delivery to my final destination in Avon. Ed hooked me up w/ a local guy willing to deliver. AAA+++ all the way.

Edwin Lee  |  Expérience générale 
Évaluation :
5

U-Haul provided me with well organized, efficient professional service @ a very reasonable cost. Website reservation system is well designed and easy to use.

THOMAS LOGAN  |  Expérience générale 
Évaluation :
4

none

Mark Clapsadle  |  Expérience générale 
Évaluation :
4

Nydia was great! Very helpful, calm, clear, and professional.

Dustin Frye  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • ConteneursU-Box®

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  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Propane

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