Customer Reviews for U-Haul Moving & Storage of Golden

1 117 reviews

15500 W Colfax Ave   Golden, CO 80401

(303) 279-9696

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(303) 279-9696

15500 W Colfax Ave
Golden, CO 80401

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

SONDRA S. 
Évaluation :
3

I stopped in to reserve a trailer Friday evening for use Sunday. I was told that the location opened at 9:00, but had my kid's soccer game that didn't get me to the store until 10:30. When I arrived the reservation had been canceled. Guess better communication would have helped me have things ready instead of having wasted my time Friday. Happily there was still a trailer available Sunday.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

All good, just stay the course.

Stephen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

CANNOT STAND YOU UPLOADED ALL THE INFO ON MY DRIVERS LICENSE!! ALSO, WE DON'T BELIEVE THE TRUCK WAS FULL WHEN WE GOT IT, BECAUSE WE DROVE 60 MILES AND HAD TO FILL WITH 10 GALLONS WHEN DONE. DOESN'T MAKE SENSE. YOUR STAFF'S SERVICE WAS EXCEPTIONAL. BUT THIS ISSUE WITH THE GAS, AND KEEPING ALL THE DATA ON MY DRIVERS LICENSE (WHEN INSTEAD YOUR STAFF COULD HAVE SIMPLY COPIED DOWN MY LICENSE NUMBER AND KEPT THAT SAFE UNTIL WE RETURNED THE TRUCK) MEANS I WILL DO EVERYTHING POSSIBLE NOT TO USE YOUR SERVICES AGAIN. BTW, THE GAS ISSUE ALONE IS NOT THE DEAL BREAKER, BUT POTENTIALLY ENDANGERING MY IDENTITY AND DATA IS. PLEASE RECONSIDER THIS POLICY. WE'VE SEEN TOO MUCH ALREADY WITH HIGHLY ENCRYPTED DATA BEING SUCCESSFULLY HACKED....

TAMMY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARON S. 
Évaluation :
5

Excellent service

LARRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren D. 
Évaluation :
5

Joshua Caleb was very helpful and a very pleasant man. ☺️Thanks !

DANNEA E. 
Évaluation :
4

I will never recommend uhaul to anyone! I would never use them again! I have alot of unexplained charges on my card and no one want to answer my questions or what all the charges are! I don't understand why no one will explain over the phone or in an email worse experience ever! My 1st and last time using Uhaul!!!

SARA S. 
Évaluation :
5

Nothing. Everyone was friendly and helpful!

VANN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD G. 
Évaluation :
5

Quinton and Andy (?) were spectacular. Very personable, thorough and have good communication skills. Great job.

mary kay G. 
Évaluation :
5

Updated process using your smart phone to check out the vehicle is awesome! Vehicle was mechanically sound and everything worked great. The only complaint I have is that the interior cab smelled really bad because previously someone had smoked marijuana. On the day of the rental it was hot outside and made the smell even worse.

BRIAN T. 
Évaluation :
5

They were very helpful. And gave us the information we needed to rent the proper equipment for our towing.

ARIEL B. 
Évaluation :
5

As always, great service.

LUIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd A. 
Évaluation :
5

Omg cleanest truck I've ever rented from a uhaul. Also there weren't any check engine lights and the truck worked perfectly. 10/10!

JOHN A. 
Évaluation :
4

It was a very good experience.

RICHARD B. 
Évaluation :
5

Everyone did a great job and was courteous and professional.

TRYGVE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Max S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan M. 
Évaluation :
5

Only place west of Denver that had a truck available at the last minute! Awesome job Andy! Thank you.

DOROTHY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd H. 
Évaluation :
5

Had 2-tire failures in 50mi(same tire) U-Haul Roadside assistance took care of both replacements, using 2-different tow companies. Added several hrs to trip, but U-Haul folks at the Golden location made it right without me even requesting it! Good business model to operate under. Will patronize the business for future needs.

Dean C. 
Évaluation :
5

Excellent customer service. Really know there job and helped me get exactly what I needed. I will be going back. I think Harvey was the guy who got me squared away.

BRENT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
5

The return process was excellent. People were thorough and very kind. Thank you! Paul

PAUL JAMES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD B. 
Évaluation :
5

you need more parking

TYRONE L. 
Évaluation :
5

Rodney Harvey helped me also, there was a lady that was great.

JASON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETTY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHLEEN L. 
Évaluation :
5

I would absolutely recommend this location too!! Drop off was just as AMAZING!!!! The wonderful staff was also extremely professional, very friendly and also helped me unload my vehicle because I couldn't loosen the tire straps even after watching the Uhaul video a couple times. I missed the part about pressing the slide lever on the ratchet handle to release the tire straps. I really wish I had gotten the name of the woman who helped me because she was not only extremely professional and more than willing to help me, but also very gracious. She did it so quickly, I was on my way within a minute or two. Thank you so much!!!

Nancy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen R. 
Évaluation :
5

I requested a 4x8 trailer, none was available so I was offered a 5x8 trailer for the same price as the 4x8. Très bien

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald E. 
Évaluation :
5

Friendly and helpful. You have good employees here.

CLIFFORD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

Service and value are always top notch at this location. Been coming here periodically for at least five years. Different managers, different employees but no change in taking care of customer. Thanks

CRAIG B. 
Évaluation :
4

Clean floor of trailers

Kendra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie A. 
Évaluation :
5

Excellent customer service and truck!

PETER N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg T. 
Évaluation :
4

Accommodated my needs and schedule

JAMES C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIMBERLY P. 
Évaluation :
5

The process was quick and efficient, your CSR straightforward and smart. It's a good located and an easy online procedure. The only negative was the pervasive manure/farm smell in the van when we got started. I think it was a lingering outdoor from a previous renter.

MARIA S. 
Évaluation :
5

Staff was very helpful in every way, will be back because of them.

ALEXIS H. 
Évaluation :
5

Very easy process. Didn't even have to get out of the truck when returning the trailer.

Thomas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEFFANI G. 
Évaluation :
3

I was helped immediately, and the vehicle was checked in quickly so that I could get on my way.

Kirsten L. 
Évaluation :
4

more customer contact, not just "what can I make for you?"

ROGER L. 
Évaluation :
5

When I returned the truck Your Employee Harvey greeted me immediately with a smile and asked me if I had a great experience using the truck and checked me in right away. Great customer service! Paul - a appricitive customer!

PAUL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENNIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN N. 
Évaluation :
4

Quality equipment, there when we asked for (reserved) it.

DOUGLAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS S. 
Évaluation :
4

Manager went out of her way to rectify a low trailer tire. She was great. Her staff so-so.

ROBERT E. 
Évaluation :
5

great staff who were really helpful

ROBERT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

The gentleman who rented us the trailer was incredible. He was very short handed, the location was very busy but he was very friendly and professional throughout. He is a credit to the U Haul organization.

CHARLES S. 
Évaluation :
5

We had several phone contacts, as we needed extra time to unload the trailers. They were friendly and helpful whenever contacted.

FRANCES S. 
Évaluation :
4

I just wanted to rent a truck, I didn't want to answer a bunch of questions about other things I didn't need — boxes, blankets, etc.

Gregory A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT K. 
Évaluation :
5

easy access to freeway and gas station right across the street, they made it so easy!

Kelley B. 
Évaluation :
5

Most U-hauls are understaffed, but the staff are always very helpful. That was the case for this location as well.

LARS A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neil B. 
Évaluation :
5

Electronic pick up was a bit tricky to get started. Seems it could be streamlined.

Maureen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN C. 
Évaluation :
4

The truck reeked of cigarettes, we had to keep the windows down the whole time. It'd be cool if uHaul put into place a policy that people wouldn't smoke in the vehicles. Also the uHaul reservation website asking me for a million extras and trying to upsell me every step of the way was annoying.

Kathryn P. 
Évaluation :
1

I'll start by saying, I used to run a dealership in Illinois and it was never run this poor. Not sure if UHaul as a whole went down in quality or this location needs MAJOR training. Maybe do anything in the form of customer service. I walked in and the manager and area manager were both behind the desk and never moved once. I went in did paperwork, they handed me the keys, and said go find the truck lol. Didn't bother pulling it up(was in the back of the lot), wouldn't do a walk through, I went back in to tell them the gas was not correct and they told me to click a text and take a picture. The truck was 10 feet away and the lazy UHaul employees couldn't even get up to even look at the gas level once I pulled the truck up! I was the only person on the lot and they were acting like I was an inconvenience. Terrible customer service all around.

STEVEN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle M. 
Évaluation :
4

Somehow after I picked up the rental and verified condition, my rental return time was changed. It was corrected, but no one knows how that happened.

michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
5

The general manager is great. When I arrived she was confronted by an unruly guest and handled it firmly and well.

MICHAEL S. 
Évaluation :
1

Multiple charges that were not discusses or warned prior to renting. I have a charge back on my credit card over this. You guys are just WRONG!

BRETT B. 
Évaluation :
3

When issues were reported the personnel did not seem to care at all

JEFFREY S. 
Évaluation :
2

The "enter" driveway is only accessible legally from the eastbound lane. I had to turn illegally to enter.

TERESA A. 
Évaluation :
5

Nothing, everything went very smooth

SIMON R. 
Évaluation :
2

Desk staff was slow and unresponsive. I used the app so confused why I needed to wait in line at all. Truck didn't have all the items I ordered (missing furniture and appliance dollies). When checked out mentioned that and for some reason they only gave a refund for one of those 2 missing dollies. Also suggest on the app check in process to have the customer take pictures of both the cab and the inside of the truck. Thanks and good luck improving your system.

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam N. 
Non les évaluations ont été soumises pour cet établissement.

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