I was a little uncomfortable because the van had some marks at the windshield and a wheel I have to get in to the office again to tell. They said they knew it and it was ok. But they should have been told me in advance.
Jose ECustomer Reviews for U-Haul Moving & Storage Of Goldenrod
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Everything was great. Employees were nice and helpful.
Denice FNothing. Quick and easy rental process every time I use u-haul!!!
Brian KA worker came out and got the keys so I didn't have to go inside. After I left they charged my card an additional $54,1 without explanation. I am in the middle of disputing this charge
Kimberly CThe Uhaul alignment was extremely off where to drive straight the wheel had to be angled, the driver door would not lock, and one of the headlights is out. Luckily we weren't needing to drive it far so we didn't have to worry about the issues much. The team at this location were absolutely amazing and were able to help me while I was having issues with my move.
Rachel CGood choice.
Louis BEverything excellent- quality service - will be using you always!!
Jeorge CNice costumer service
Blanca CVery friendly staff, made everything easy!!
Tracy CMade reservations 4 days before the date when it was time to pick up the truck there was none ,I had to change the date till the next date , miss a day off work and people that were going to help move. When pick up the truck the next day has to called road side assistance the truck will not start ,which took 2 hours from the schedule, was not too happy
Carmen GTruck little dirty in/out side
Pablo TWhen I returned a trailer, the staff helped me unload my car and park the trailer for next use. When I dropped off the truck, one of the agents took the key and that was it, no walk around or check off first. The store was like a maze, and you can't see the counter from the entrance; if someone hasn't spoken up it would not have been obvious where to go.
Melvyn CThe truck was clean. But the truck it self was horrible when in drive and you Hit the gas was really slow then it seemed like the transmission kicked in, and the from end of the truck felt and sounded like it was going to fall apart at any second. Just glad I used the truck locally and didn't have to drive far.
Jason RWas an excellent service.
Juan LThe truck was dirty and when I got there the truck I rented was not received and they gave me another one and the gas was wrong and I told the lady there but they still charged me not to happy
Jose NGiovanni the owner was nice and helpful.
Dan BEquipment and customer service was outstanding
Nilda RMy confirmation indicated I should pick up at the Primrose location. That location was terrible and did not have my trailer despite my confirmation. The golden Rod location was good.
Ernest EThe truck was shaking when slowing down or braking. It's gotten worse. Please do check the truck and fix it accordingly.
Vu PService deck workers were very helpful. Very professional
Luis FGet more employees like Stephanie
Eugenio Bquiet and good customer service
YOVANI TThe associates were very friendly and helpful. The tire light was on so I was concerned that I was going to have an issue.
Nettie LFriendly and helpful staff.
Lane JGood job by the customer return service guy Fabian
Henry NThank you for your great job. You guys are the best. Merci
Juan VAwesome
Jay MGreat service for over 2 years. If o ever need this service again I know where to go
Pudele J | Expérience généraleExcellent costumer service and great job blessings
Lourdes PEverything was Exellent..Keep up the Good Work..BLESSINGS..
JUAN AA breakdown of how tolls work/don't work would be great. I drove I4 to 50 because I wasn't sure I could go on 408.
Samantha KExcellent customer service from the representative.
Trei JThis was the best uhaul experience we have had so far!
Madeline TEverything was great
Keri SThis is my home Uhaul location. Everyone in there is very helpful and professional. Everything gets done very quick also. Great customer experience always.
Levi WThey made me take a selfie which is very intrusive. Then they needed to call my friend as if my drivers license wasn't good enough. No one should be forced to take a selfie!
John Athanks you uhaul for your help today with truck
David WThis is the second time that I try to rent a pick up truck and I am not able to , the first time the battery was dead , the second time the vehicle was not there though I had an appointment
Alain LRien
Carlos SN.D.
RUTH RQuick, easy, very reasonable price and very helpful attendants. Thank UHall.
WINFRED VI would very impressed by the U-Haul facility. It was clean, well run, efficient and the staff was very pleasant and helpful. I was very pleased that the cargo van that I rented was in great condition and very comfortable to drive. All in all it helped to make the move much easier.
Winifred CO
Thomas RThe female employee who helped me with my reservation was rude and condescending. Thankfully one of the other employees was able to help her finish my reservation and get me out of there. I would never go back there if she is still working there.
Malcolm CThis is a prompt service and great location!
Iradly ROnline reservation was quick and easy. Picking up the utility trailer was also quick and easy. Would definitely use this location again in the future and recommend to others.
Cynthia MExcellent service à la clientèle
David WTHE ONLY THING WAS I HAD TO GO TO GET THE TRUCK IN BACK AREA WAS VERY WET TO GET TO THE TRUCK NO SERVICE TO BRING TRUCK TO FRONT FOR DISPATCH BUT OVER ALL GOOD CUSTOMER SERVICE WAS GOOD I HAVE RENT TRUCK ABOUT MORE THAN 17 YEAR ... WITH YOU GUYS
anthony aThe staff was friendly and professional.
Elizabeth AWasn't ok I had to rent the car trailer 2 times to pick the same car, I rent the trailer less then 24 hours I had to bring it back due my personal vehicle max out the towing capacity. And later in the morning I tried to explain the GM from the site and if I can get a credit to the new rental because I rent the van with towing capacity I needed for with the same trailer..end up paying twice.. it's sad I rent a lot from that site.. they lost a good customer. And they reported in the system my gas had 7/8 of the tank I show up with the GM and it had 3/4 and he said I'll take care of the paperwork you go ahead and drive cause you have a long trip… came back around 6:30pm to return both items.. and I return the gas tan at 3/4 the employee working at the moment said you return with missing gas it's shows on the system 7/8 I told him what happen early in the morning.. apparently the Gm never did any changes..
Miguel OJovanny,Jamillio, and and all his staff are very attentive and professional. Good customer service is extremely rare nowadays. Jovanny has been at this location for several years. I am a frequent customer and have spent thousands of dollars over the last 17 years. If I had to give Jovanny a letter grade it would most certainly be an A+. Jovanny is a great credit to your organization, and makes customers want to return and do business with him. In closing I would like to commend Jovanny on a job well done, and I encourage him to continue the outstanding job that he is doing. I am retired military and it pleases me to see a hard-working young man lead from the front. Regards, Travis Clemons
TRAVIS CYour attendant was very good. Had a great attitude and was very helpful in answering our questions.
james bIt was fast and easy.
Eric RTruck was dangerous and couldn't be used due to acceleration issues!! While in satellite beach for a wedding, several times while braking, accelerator would stick and I couldn't get truck to stop, one time I almost slammed into a condo wall, only thing that saved us was slamming it into neutral Again, this truck is dangerous!!!!! I almost rear ended a car due to Same issue, it was while pressing brake pedal I drive U-Haul's weekly Jan-April and never have I had this issue!!! Retire this truck
JOHN GThis location is the best!!!!
TRACY H | Expérience généraleThe experience was great. Thank you knowledgeable, courteous and efficient staff.
Marvin EVehicles tire were not balanced therefore the truck shook badly. Horrible vehicle
RON RN/A. I needed a vehicle in a pinch and Randy and his team were able to help me out.
Luis RGreat customer service every time
Steve CI have had seat belt problems with both trucks which T recently rented. The belt on the first truck jammed and woudn't pull out. The second one wouldn't release unless pounded on. This is obviously a SAFETY hazard and has to be solved!
chris sCheck your truck before giving a truck so big with a check engine on and with bad tires it felt I was driving a frog it was jumpy and customer service only one girl new what she was doing it took me 3 of your representatives to get the truck I rented 2 hours later time that I lost get your things together I drove for FedEx so I know what is something drivable and not imagine having to unload a 26 foot truck and loading it again to unload again because you didn’t do your job right or somebody who didn’t have the experience driving that jumpy truck anything could’ve happened
angel rIf ever again I would be to move back to Orlando that will be my place to use for moving again 🙂👍
David R | Expérience généraleIf I need to I would choose uhaul again thank you dianna
Dianna B | Expérience généraleGreat Customer Service.
PETER C | Expérience généraleWhile I am sad to have to go, life is going well for me and it's time to spread my wings. Your location and staff were always amazing and I appreciate it. Thank you all for being you!!
abilio b | Expérience généraleService has been pretty good. My unit does have an issue with the ceiling. I advised the workers and he said they advised me they would have it looked at,
Diann B | Online Move InVery good Customer Service.
PETER C | Premières impressionsKeep up the good work.
David R | Premières impressionsGiovanni was very professional and courteous
FAROOK M | Premières impressionsEverything went smooth and all the staff were very polite and helpful. 👍🏽
Kenia R | Premières impressionsSecurity gate was often out of order and left open. We understand there was a work order in but for the past few months, the gate has been open 24 hours.
Dennis B | Expérience généraleVery friendly service staff and easy to use services.
Gregory G | Premières impressionsAt this location great. Just some locations like S Orange St orlando fl that ruins the reputation of the company.
Christian G | Expérience généraleIt wa very efficient
Israel R | Online Move InEasy, fast, and a lot of space
Mercedita B | Expérience généraleOffice at location was extremely friendly and provided great service.
RICARDO R | Expérience généraleAt current this location has had road construction going on for the last 2 years. This make road access a little difficult. I know that is not the facilities fault.
Harry L | Expérience généraleThey were very professional, friendly and helpful he store was clean the storage was clean .. you need more climate control storage.
Maria h | Premières impressionsTodo estuvo muy muy bien y me trataron súper bien 100 por ciento recomendado
Braulio I | Premières impressionsWhen I called the UHaul 800 number to get a different store facility because my original reservation was completely messed up I was told by the representative that I was getting a 10x10x10 Environmentally controlled storage room. We we arrived at the Goldenrod location it was a 10x10x6 which does not accommodate a King size mattress so I had to use a secondary storage facility. I am giving the facility an excellent rating but UHaul and my move get a poor rating at best.
Scott H | Premières impressionsI have, in the past couple weeks, had way more experience working with storage solutions than I want to contemplate. But, U-Haul has been exemplary both in terms of storage and truck rental.
Karina W | Online Move InThey were amazing
Tabatha N | Expérience généralealways friendly and very helpful!
Bryan M | Premières impressionsBien ❤️❤️❤️
Jorge D | Expérience généraleOne thing am not sure if there is any lighting in the unit for when it start to get dark while am in the unit. thank you.
Maria R | Premières impressionsRichard and his staff was absolutely amazing but especially Richard! Awesome manager!!!!!!!
Lynette R | Expérience généraleWe moved down in June, had problems back home with Uhaul and absolutely no problems with this one! Amazing staff, very friendly and helpful.
Amber A | Expérience généraleI was supposed to get a free month rent and they still charged me the month.
Mileslie G | Premières impressionsRegular storage was clean, convenient but a bit overpriced. Staff s friendly and helpful.
Irene P | Expérience généraleThank u so much wonderful service
ALICIA C | Premières impressionsI have never had a complaint and the manager was very professional and helpful during the pandemic time. Merci
Maribel A | Expérience généraleEl manager muy atento con los clientes y servicial
Luis P | Expérience généralequick and friendly
Seccionie D | Premières impressionsI thought storage would be bigger b/c it says 1-2 bedroom luckily for me I didn’t have furniture
MAQUITA C | Online Move InTodo Super bien y el trató y servicio bueno ya q es mi tercera vez q usó el servicio de store Super.
Jorge D | Premières impressionsIn the 8 years that I have been there. Staff has been awesome the few times that I was there. Highly recommend this location. Thank you so much. And appreciate you all.
SYLVIA G | Expérience généraleI closed out my unit with almost two weeks left that I paid for and was not given any money back. Very disappointed.
Gina R | Expérience généraleI have used this location many times before and it has been pleasant and useful for me.
David R | Expérience généraleIt was the manager Richard who went over and beyond to help me, if it wasn't for him my experience with this location would have been horrible.
Tanya J | Expérience généraleNot much space for big rental trucks. Very crowded facility.
Kristie K | Premières impressionsMy unit had an immense amount of spiders. I left my things for a month and pretty much any item that was touching walls of the unit had super webs and a possible large spider. I killed 18 just in the process of moving my things out of the unit and have been finding sneaky ones in my new place since bringing my stuff back.
Alecia V | Expérience généraleExcelente todo gracias
Nestor R | Premières impressionsVery good on time
Carlos B | Online Move InThis was the worst move of my life, I get to the storage, when I reserved I explained I needed the biggest size, I was told I would get the biggest one because I explained I had a 3/2 I was moving out of. Get to the storage I was given a small storage and told they had no more available I ended up having to leave some of my items outside of the storage unit knowing they would be stolen, they did nothing to try and resolved this problem and yet my sister in law saw empty units that was bigger than mine empty. I am beyond mad and won't use their storage units after this!
Tanya J | Premières impressionsBrian was very efficient, courteous and professional. I was rather impressed with his outstanding customer service. This is extremely rare with many young people. Someone has trained him well.
TRAVIS C | Premières impressionsIt was very clean, but the hallways are way to narrow.
Gina R | Premières impressionsI love the SERVICE. Everyone was friendly and courteous.
Emma P | Expérience généraleHappy with the service and help the employees provide me very professional and respectful.
ZUGEIRY M | Expérience généraleStaff was outstanding and incredibly helpful.
Drew A | Premières impressionsGreat customer service from the staff, really appreciated it !
sharon p | Expérience généraleI moved out of this unit on June of 2020. I paid the balance and went in the office, the clerk told me to empty the unit and take the lock with me. I did. On my way out I stopped at the office again and he told me no docs need to by signed. I then get bills for each month after my move out. In multiple attempts to contact this store the phone was hung up. Terrible expierence! And I moved out on June/2020 not Jan/2021.
Roberto H | Expérience généralebien information de los services que Preston Buena atencion
Luis P | Premières impressionsThank you for providing great service!
Latosha H | Expérience généraleThe manager Richard is an awesome and kind man! The staff was nice and helpful as well! Merci les gars!
princess o | Expérience généraleFast, Friendly service
Armod B | Premières impressionsFalse advertising on storage unit. The truck I rented had the check engine light on the entire trip.
TIRZA A | Premières impressionswhen I moved my stuff to the storage gate was broken so gate had to be left open and this went one for at least a week. another time I went there at 6:30 pm lights for building 6 and 7 were out..
Delores ( | Expérience généraleAlways dealt with friendly staff
FRANCISCO B | Expérience généralethe young woman who helped me was professional and took care of all of my needs , I will refer any friends to your location.
Susanne C | Premières impressionsThank you for your help very helpful
Nelson F | Premières impressionsTerrible service. The employees were dishonest. Never again.
Ada N | Expérience généraleVery easy to use
Valarie Z | Expérience généraleI checked in online. it was fast & easy. when I got to the storage it was clean & they had left me the lock with keys. the only negative is gate was open because it was broken.
Delores ( | Premières impressionsYou are the best
Heady T | Expérience généraleI have nothing negative to say.
Jonathan M | Expérience généraleThis location has the best staff!!! They have been wonderful during the tough situation that my daughter and I have been going through. The manager and staff have compassion and a good heart.
TRACY H | Expérience généraleAucun
Carmen C | Premières impressionsThe staff was great once you got to them. The wait was extremely long they really need more help at this facility. Happy the storage was ground level and accessible.
Santoria J | Premières impressionsI moved from Texas to Orlando using U-Haul truck for my moving, I kept my unit #543 for 2 years, I used U-Haul truck for my moving to my apartment. Thank you U-Haul for making everything easy for me!!
Diana R | Expérience généraleGreat place!
KARIN S | Expérience généraleFriendly staff. Got us in and out in a matter of minutes. Great location.
FRANCISCO B | Premières impressionsFor the most part everything worked out as planned with moving 2 u boxes across the country. One minor glitch along the way however it was handled quickly and the GM Richard was a great help.
Craig K | Expérience généraleOne small hiccup from customer service phone call that was resolved the next day other than that it was a very smooth delivery from start (San Diego) to finish (Orlando). Merci
john V | Expérience généraleWas billed several times after I turned in my UPod!!! One time being a charge over $500!!! This issue wasn't fixed for months and continued to happen. I'm not sure if it is fixed now!!
JULIANA S | Expérience généraleThank you guys. Awesome customer services. Nice facilities. Will use them again if I'm in need again.
marjorie p | Expérience généraleExcelente atención ...muy buen trato
Luis U | Premières impressionsI did not go into the store or office just spoke with the personnel on the phone
RAYMOND P | Expérience généraleOutstanding service and folks.
Gerald N | Expérience généraleStaff there deserve the best ratings available. They went over & beyond
Lilyanna M | Expérience généraleAdam and his crew are the BEST
ROBERT F | Expérience généraleGreat customer service with a smile.
SHALONE M | Expérience généraleGreat customer service at this location. Plenty of trucks and trailers to choose from. Everything you need to do it yourself. Gated access works great.
JAVIER S | Expérience généraleTHE STAFF OF THIS FACILITY DO NOT HAVE ANY COMMUNICATION WITH OTHERS FACILITIES THAT ARE IN OTHER CITYS THE COMMUNICATION LEVEL IS LOW AND ONE HAND DO NOT KNOW WHAT THE OTHER HAND IS DOING VERY POOR.
eleonora d | Expérience généraleGreat service!!!!
Yolanda C | Expérience généraleThanks for everything
LaKeatha H | Expérience généraleLike the covinience of having everything in climate control where none of my stuff would get damage, staff was really helpful and friendly
Luis C | RéservationMerci
Velindia M | Expérience généraleOut of the many times I called back for this location to reach out to me for inquiries or even lost and found items, not once did i ever recieve call backs pertaining to my immediate account with'em.
curtis p | Expérience généraleVery nice customer service !
Yvonne R | Expérience généraleExcellent customer service 👍
BRENDA J | Expérience généralea blow out on the trailer; bad wind shield wiper I arrived in in Fl. was told you had a unit I needed it was the only one left had to pay first month rent if I get it frustratin
Yvette C | Réservation24hrs acess shouldn't be charge others dont charge that...only thing other then that was a great location
Jose O | Expérience généraleVery helpful and extremely curtious staff.
Alan K | Expérience généraleYou charge us for a storage unit we moved out before the payment date. We asked you on the 10th of July to take us off auto pay cause the unit was going to be empty on July 11th. Refund. Is due..
joseph r | Expérience généraleExcellent!
Yunelkis R | Expérience généraleThe Goldenrod location is an above-average UHaul experience. The staff was extremely friendly and helpful. The store was well organized.
Christina F | Expérience généraleIt’s a excellent company in my 3th time keeps me going back every time prices y services you can beat them.thaks again.
MARCO S | Expérience générale