The staff was awesome. The car trailer did the job. Now the computer system to rent out sucks it took all three employees to try multiple times to finally get it done. Besides the system it was a great experience. If I was the owner I would go back to the old school way. That's all folksREYNALDO H.
Customer Reviews for U-Haul Moving & Storage of Goldenrod
Pour nous contacter
Orlando, FL 32807
(2 miles south of Hwy 50 on Goldenrod Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very easy pickup of rental truck. Unfortunately, the AC in the truck was not working well on a hot, Florida car. And I had difficulty getting the truck out of the lot because both exits were blocked at the same time. Good customer service. I will use them again.Kathy G.
Le client n'a pas laissé de commentaire.Sharika Y. | Online Move In
Le client n'a pas laissé de commentaire.Jolyvet C.
Le client n'a pas laissé de commentaire.Laurie N.
Le client n'a pas laissé de commentaire.amarilys C.
Le client n'a pas laissé de commentaire.EDGARD P.
No complaints all went as plan... thank youcarlos G.
Le client n'a pas laissé de commentaire.MARY D. | Expérience générale
Service personnel were awesome quick and efficientRachel M.
Le client n'a pas laissé de commentaire.Susanne C.
Friendly service In and out in no time easy returnlarry J.
Le client n'a pas laissé de commentaire.Susanne C.
Le client n'a pas laissé de commentaire.James F.
There's nothing to be corrected. Your people are very professional and very helpful. Keep up the good customer service.Jose Renato T.
Le client n'a pas laissé de commentaire.Malinda G.
Le client n'a pas laissé de commentaire.TERENCE D.
Le client n'a pas laissé de commentaire.Julie L.
Returned our truck the night before with the help of a young lady working there. Received a call the next day saying we didn't return it. When I called them back, the employee told me I must have returned it to the wrong locationâ€¦except he walked out and LOOKED AT IT IN THE LOT. First I was told I'm incapable of returning a vehicle then of returning to the correct address when I did everything correctly. Work on your customer service. It is absolutely atrocious.James E.
Two weeks in a row i have reserved a truck at one location just next to my home, to have my reservation moved to another part of town. I went to the first location only to find out that I need to go to the second. Call customer service on the way there and asked if I could return the truck at the original location most convenient to my location. I was told this is not an option nor would compensation be given for mileage although I had picked the location I had to minimize mileage for my trip. Trucks alignment was way off and brakes squeal coming to a stop indicating need for maintenance. U-Haul now forces customers to do their own inspection of trucks eliminating all quality of service from the transaction. Rentals and become more expensive, And I am now having to do what used to be a U-Haul employees job inspecting the truck, documenting miles, documenting fuel, and any damage to the truck.Jose S.
Le client n'a pas laissé de commentaire.Magda D.
Le client n'a pas laissé de commentaire.Angie R. | Premières impressions
Le client n'a pas laissé de commentaire.Suzanne H.
They checked my truck in super-fast and were pleasant about it.Kelly W.
Le client n'a pas laissé de commentaire.JONATHAN R.
Le client n'a pas laissé de commentaire.Madeline O. | Expérience générale
Le client n'a pas laissé de commentaire.ERICK S.
Le client n'a pas laissé de commentaire.John L.
Awesome customer service. Very friendlydebbie B.
Team members were great. Need proper training, my name was spelled incorrectly, I was sent to the wrong drop of location.juan R.
Le client n'a pas laissé de commentaire.Al M.
Le client n'a pas laissé de commentaire.bryan T.
Le client n'a pas laissé de commentaire.Melinda B.
Le client n'a pas laissé de commentaire.Keisha H.
Le client n'a pas laissé de commentaire.mercedes D.
Le client n'a pas laissé de commentaire.Bernard S.
Le client n'a pas laissé de commentaire.Justin P.
Original reservation was in Colonial and alafaya when we arrive there the guy just said that they don't have any truck available, even with two truck outside, he didn't want to rent those truck to us, he mention â€œthat is the way that u-haul works, make a lot of reservations and then we don't have trucksâ€ I asked for a solution once we have to drive to Miami, the guy said Is nothing that I can do, just call the 1800 and find out with them what they have for you, ending that we have to drive another 10 miles to pick up a truck in a different location with out an apologize no good dear U-haul take care your customers, golden rod location was okJuan C.
when returning the vehicle they charged us a gas fee. we got the vehicle at 1/8th of a tank and returned at just that and they said it wasn't righthaypen F.
Thank you for having an available truck. Next time I'll make sure they have trucks available before purchasing online.Joseph S.
Drop off spot is a little tight right at entrance.Fernando C.
Le client n'a pas laissé de commentaire.Luis G D.
Only issue was trying to drop off after hours with the mobile link, but the location itself was perfectIrene S.
Le client n'a pas laissé de commentaire.Nicole S.
Le client n'a pas laissé de commentaire.Annette S.
Le client n'a pas laissé de commentaire.jennifer O.
Le client n'a pas laissé de commentaire.DENNIS W.
It would've been appreciated if the associate would have taken the dolley to the truck ( there were no other customers waiting) and it would have been that extra customer service touch.Nilsa S.
I had very great customer service from the lady that help me. Very friendly and knowledgeable about her job. I would not hesitate to recommend anyone to that branch for excellent service.Jennifer J.
Le client n'a pas laissé de commentaire.Jaime P.
Had a reservation for the one at Forsyth but I couldn't get ahold of them to confirm. I called the uhaul near Alafaya and colonial to get one there and they said they could see my reservation and I was good to go at Forsyth. It was not. They sent us to another uhaul that didn't even have the equipment and finally the third uhaul at Goldenrods system was downâ€¦.overall awful experienceâ€¦Jaime B.
Le client n'a pas laissé de commentaire.Nilsa S.
Great serviceJuan S.
Poor customer service from Randy. After completing my transaction he said to me go out that door and find the truck by matching the code on the key. Mind you it was super hot. It was my first time renting a truck so I didn't know how to exit the place. It looked like one way in one way out so I was waiting for the employee to finish inspecting a truck while my friend was waiting for me. So my friend put the windows down and ask the employee how to exit the place and the employee said to my friend â€œshe should have common sense to find her way outâ€. The nerve of this employee to say something so insulting to a customer was rude. What ever happen to customer service. So I will not be renting a truck from this company especially not from this location.Marlene C.
Nothing. This location is one of the nicest I've ever been to.Samantha L.
You guys are awesome!Henry V.
Not sure why there is an option for online check-in, when you still have to go in to the counter and stand in line. Regardless of type of rental, there is no true option for online check-in that allows one to avoid the lines. Other than that, the folks there were friendly and helpful.Michael G.
Le client n'a pas laissé de commentaire.Kristen B.
I got attacked by roaches in the truck I literally. We needed reserved a dolly and they didn't have any available. Used the small truck for less than 3hrs and ended up paying a total of $185 like wth I will no longer be using this company moving forward I really just got ripped offBriana S.
El servicio excelente, mui satisfecho. La dama q me atendiÃ³, q deceara saber su nombre para agregarlo. Mui amable, me siento mui a gusto. GraciasGregorio R.
Le client n'a pas laissé de commentaire.RUBEN R.
Le client n'a pas laissé de commentaire.EDDIE C.
Le client n'a pas laissé de commentaire.joseph G.
Good attention and serviceJulio P.
Everything was well above my satisfactoryShandorr K.
Charged to much and extra money for something I'm not even sure it charges me like 400 dollars that's way to muchGRISELA P.
Le client n'a pas laissé de commentaire.RAMIRO M.
The online return feature wouldn't work and nobody was at the office during business hours to complete the check in. I returned the truck 2 days early and was hoping for some kind of refund or something.Marc C.
Nothing really, as the staff was helpful. Always. Had a smile. Made suggestions for smoother travel to.my new location. Merci.Kimbyerley S.
Le client n'a pas laissé de commentaire.Alonzo M.
I like the way they treat meLuis Q.
Excellent customer service!Tiara L.
Inspect vehicles a little more thoroughly for dash lights and tire pressures.Kimberly M.
Le client n'a pas laissé de commentaire.Julio P.
Le client n'a pas laissé de commentaire.ANIBAL F.
Well our day started off at 7:30 am at the St cloud U-Haul , Narcosse at a hardware store and they were supposed to set up a 24/7 thing and leave us a key in a lock box and they never did set it up so it didn't work out , They forgot to do it so we called the 1-800 number and a really nice representative named Valerie help this tremendously locate a new U-Haul at a different location and then we got to that location and Emilio Martinez was our associate, and he did a fantastic job we would recommend him and Valerie and U-Haul to all our friends My husband an I are seniors and we were very disappointed in the way the day started Valerie and Emilio were awesome and it turned out to be a great experience. thank you Pattie Stahl and Richard ButlerRichard B.
No improvements needed they did awesome. Merci.Javier P.
Le client n'a pas laissé de commentaire.Mark M.
Excellent service à la clientèleJames Y.
Le client n'a pas laissé de commentaire.Charles P.
Le client n'a pas laissé de commentaire.Kayla L.
Le client n'a pas laissé de commentaire.ASHAUNA I.
Le client n'a pas laissé de commentaire.ASHAUNA I.
Karina she is special attention for us! I saw passion in customer service!miguel R.
Le client n'a pas laissé de commentaire.Joseph L.
Le client n'a pas laissé de commentaire.Michael A.
Le client n'a pas laissé de commentaire.William T.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.Heriberto G.
The first truck I was given had two service alerts on.Tyler F.
I was doing the check in on my phone and when it wouldn't let me go any further because of a phone number issue. I went inside. The two gentlemen and the lady were rude, their whole demeanor was of not to want to help me. They acted as if I were bothering them and broke up their little chat session .Alexander M.
Le client n'a pas laissé de commentaire.steven T.
Le client n'a pas laissé de commentaire.Chad H.
Le client n'a pas laissé de commentaire.David E.
Le client n'a pas laissé de commentaire.Corey S.
This location was efficient and nice. Best experience we had in an absolute atrocious day with Uhaul.Eneida H.
Le client n'a pas laissé de commentaire.James M.
Friendly Service. Was in and out.Ariel P.
Le client n'a pas laissé de commentaire.Damaris G.
Le client n'a pas laissé de commentaire.RUBEN R.
Le client n'a pas laissé de commentaire.Mara Z.
Le client n'a pas laissé de commentaire.DANIEL B.
When I called the UHaul 800 number to get a different store facility because my original reservation was completely messed up I was told by the representative that I was getting a 10x10x10 Environmentally controlled storage room. We we arrived at the Goldenrod location it was a 10x10x6 which does not accommodate a King size mattress so I had to use a secondary storage facility. I am giving the facility an excellent rating but UHaul and my move get a poor rating at best.Scott H. | Premières impressions
Le client n'a pas laissé de commentaire.Teaira G. | Online Move In
Le client n'a pas laissé de commentaire.PEDROANTONIO P. | Expérience générale
Le client n'a pas laissé de commentaire.KATHY M. | Premières impressions
Le client n'a pas laissé de commentaire.yahaira s. | Expérience générale
I have, in the past couple weeks, had way more experience working with storage solutions than I want to contemplate. But, U-Haul has been exemplary both in terms of storage and truck rental.Karina W. | Online Move In
They were amazingTabatha N. | Expérience générale
Le client n'a pas laissé de commentaire.ASHLEY KAYLA S. | Expérience générale
Le client n'a pas laissé de commentaire.abilio b. | Premières impressions
Le client n'a pas laissé de commentaire.Bianca D. | Premières impressions
Le client n'a pas laissé de commentaire.TAMMY D. | Premières impressions
Le client n'a pas laissé de commentaire.ASHLEY KAYLA S. | Premières impressions
Le client n'a pas laissé de commentaire.Yvette B. | Expérience générale
always friendly and very helpful!Bryan M. | Premières impressions
Bien ❤️❤️❤️Jorge D. | Expérience générale
Le client n'a pas laissé de commentaire.PEDROANTONIO P. | Premières impressions
Le client n'a pas laissé de commentaire.Tiffani C. | Expérience générale
Le client n'a pas laissé de commentaire.MARGARITA A. | Online Move In
Le client n'a pas laissé de commentaire.Reinaldo G. | Premières impressions
One thing am not sure if there is any lighting in the unit for when it start to get dark while am in the unit. thank you.Maria R. | Premières impressions
Richard and his staff was absolutely amazing but especially Richard! Awesome manager!!!!!!!Lynette R. | Expérience générale
We moved down in June, had problems back home with Uhaul and absolutely no problems with this one! Amazing staff, very friendly and helpful.Amber A. | Expérience générale
Le client n'a pas laissé de commentaire.Kenneth M. | Expérience générale
Le client n'a pas laissé de commentaire.Deneene G. | Premières impressions
I was supposed to get a free month rent and they still charged me the month.Mileslie G. | Premières impressions
Le client n'a pas laissé de commentaire.Alston P. | Expérience générale
Regular storage was clean, convenient but a bit overpriced. Staff s friendly and helpful.Irene P. | Expérience générale
Thank u so much wonderful serviceALICIA C. | Premières impressions
Le client n'a pas laissé de commentaire.Jovel W. | Expérience générale
I have never had a complaint and the manager was very professional and helpful during the pandemic time. MerciMaribel A. | Expérience générale
Le client n'a pas laissé de commentaire.James R. | Expérience générale
El manager muy atento con los clientes y servicialLuis P. | Expérience générale
quick and friendlySeccionie D. | Premières impressions
I thought storage would be bigger b/c it says 1-2 bedroom luckily for me I didn’t have furnitureMAQUITA C. | Online Move In
Todo Super bien y el trató y servicio bueno ya q es mi tercera vez q usó el servicio de store Super.Jorge D. | Premières impressions
In the 8 years that I have been there. Staff has been awesome the few times that I was there. Highly recommend this location. Thank you so much. And appreciate you all.SYLVIA G. | Expérience générale
Le client n'a pas laissé de commentaire.Victor M. | Premières impressions
I closed out my unit with almost two weeks left that I paid for and was not given any money back. Very disappointed.Gina R. | Expérience générale
I have used this location many times before and it has been pleasant and useful for me.David R. | Expérience générale
It was the manager Richard who went over and beyond to help me, if it wasn't for him my experience with this location would have been horrible.Tanya J. | Expérience générale
Le client n'a pas laissé de commentaire.Judith T. | Online Move In
Le client n'a pas laissé de commentaire.BRIAN D. | Expérience générale
Le client n'a pas laissé de commentaire.Andrea H. | Expérience générale
Not much space for big rental trucks. Very crowded facility.Kristie K. | Premières impressions
Le client n'a pas laissé de commentaire.AMY D. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph G. | Expérience générale
My unit had an immense amount of spiders. I left my things for a month and pretty much any item that was touching walls of the unit had super webs and a possible large spider. I killed 18 just in the process of moving my things out of the unit and have been finding sneaky ones in my new place since bringing my stuff back.Alecia V. | Expérience générale
Le client n'a pas laissé de commentaire.Victor M. | Premières impressions
Excelente todo graciasNestor R. | Premières impressions
Le client n'a pas laissé de commentaire.ANDRE J. | Expérience générale
Le client n'a pas laissé de commentaire.JANETTE C. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel K. | Online Move In
Le client n'a pas laissé de commentaire.John C. | Expérience générale
Le client n'a pas laissé de commentaire.Sean F. | Expérience générale
Le client n'a pas laissé de commentaire.Amy C. | Premières impressions
Le client n'a pas laissé de commentaire.Gloria m. | Online Move In
Very good on timeCarlos B. | Online Move In
This was the worst move of my life, I get to the storage, when I reserved I explained I needed the biggest size, I was told I would get the biggest one because I explained I had a 3/2 I was moving out of. Get to the storage I was given a small storage and told they had no more available I ended up having to leave some of my items outside of the storage unit knowing they would be stolen, they did nothing to try and resolved this problem and yet my sister in law saw empty units that was bigger than mine empty. I am beyond mad and won't use their storage units after this!Tanya J. | Premières impressions
Le client n'a pas laissé de commentaire.Eldred C. | Premières impressions
Le client n'a pas laissé de commentaire.Amina G. | Premières impressions
Brian was very efficient, courteous and professional. I was rather impressed with his outstanding customer service. This is extremely rare with many young people. Someone has trained him well.TRAVIS C. | Premières impressions
It was very clean, but the hallways are way to narrow.Gina R. | Premières impressions
I love the SERVICE. Everyone was friendly and courteous.Emma P. | Expérience générale
Le client n'a pas laissé de commentaire.TRAVIS C. | Expérience générale
Le client n'a pas laissé de commentaire.Matthew S. | Online Move In
Le client n'a pas laissé de commentaire.Santos C. | Premières impressions
Happy with the service and help the employees provide me very professional and respectful.ZUGEIRY M. | Expérience générale
Staff was outstanding and incredibly helpful.Drew A. | Premières impressions
Great customer service from the staff, really appreciated it !sharon p. | Expérience générale
I moved out of this unit on June of 2020. I paid the balance and went in the office, the clerk told me to empty the unit and take the lock with me. I did. On my way out I stopped at the office again and he told me no docs need to by signed. I then get bills for each month after my move out. In multiple attempts to contact this store the phone was hung up. Terrible expierence! And I moved out on June/2020 not Jan/2021.Roberto H. | Expérience générale
Le client n'a pas laissé de commentaire.Jose R. | Expérience générale
Le client n'a pas laissé de commentaire.TIRZA A. | Expérience générale
bien information de los services que Preston Buena atencionLuis P. | Premières impressions
Le client n'a pas laissé de commentaire.Harry I. | Premières impressions
Le client n'a pas laissé de commentaire.Mona S. | Expérience générale
Le client n'a pas laissé de commentaire.Dayana N. | Expérience générale
Thank you for providing great service!Latosha H. | Expérience générale
Le client n'a pas laissé de commentaire.Phillip S. | Premières impressions
Le client n'a pas laissé de commentaire.Irma P. | Expérience générale
Le client n'a pas laissé de commentaire.Vaughn G. | Premières impressions
Le client n'a pas laissé de commentaire.Shania F. | Expérience générale
The manager Richard is an awesome and kind man! The staff was nice and helpful as well! Merci les gars!princess o. | Expérience générale
Le client n'a pas laissé de commentaire.MELMAR O. | Premières impressions
Fast, Friendly serviceArmod B. | Premières impressions
False advertising on storage unit. The truck I rented had the check engine light on the entire trip.TIRZA A. | Premières impressions
Le client n'a pas laissé de commentaire.Lori H. | Expérience générale
when I moved my stuff to the storage gate was broken so gate had to be left open and this went one for at least a week. another time I went there at 6:30 pm lights for building 6 and 7 were out..Delores (Lori) D. | Expérience générale
Always dealt with friendly staffFRANCISCO B. | Expérience générale
the young woman who helped me was professional and took care of all of my needs , I will refer any friends to your location.Susanne C. | Premières impressions
Thank you for your help very helpfulNelson F. | Premières impressions
Terrible service. The employees were dishonest. Never again.Ada N. | Expérience générale
Very easy to useValarie Z. | Expérience générale
I checked in online. it was fast & easy. when I got to the storage it was clean & they had left me the lock with keys. the only negative is gate was open because it was broken.Delores (Lori) D. | Premières impressions
You are the bestHeady T. | Expérience générale
I have nothing negative to say.Jonathan M. | Expérience générale
This location has the best staff!!! They have been wonderful during the tough situation that my daughter and I have been going through. The manager and staff have compassion and a good heart.TRACY H. | Expérience générale
AucunCarmen C. | Premières impressions
The staff was great once you got to them. The wait was extremely long they really need more help at this facility. Happy the storage was ground level and accessible.Santoria J. | Premières impressions
I moved from Texas to Orlando using U-Haul truck for my moving, I kept my unit #543 for 2 years, I used U-Haul truck for my moving to my apartment. Thank you U-Haul for making everything easy for me!!Diana R. | Expérience générale
Great place!KARIN S. | Expérience générale
Friendly staff. Got us in and out in a matter of minutes. Great location.FRANCISCO B. | Premières impressions
For the most part everything worked out as planned with moving 2 u boxes across the country. One minor glitch along the way however it was handled quickly and the GM Richard was a great help.Craig K. | Expérience générale
One small hiccup from customer service phone call that was resolved the next day other than that it was a very smooth delivery from start (San Diego) to finish (Orlando). Mercijohn V. | Expérience générale
Was billed several times after I turned in my UPod!!! One time being a charge over $500!!! This issue wasn't fixed for months and continued to happen. I'm not sure if it is fixed now!!JULIANA S. | Expérience générale
Thank you guys. Awesome customer services. Nice facilities. Will use them again if I'm in need again.marjorie p. | Expérience générale
Excelente atención ...muy buen tratoLuis U. | Premières impressions
I did not go into the store or office just spoke with the personnel on the phoneRAYMOND P. | Expérience générale
Outstanding service and folks.Gerald N. | Expérience générale
Staff there deserve the best ratings available. They went over & beyondLilyanna M. | Expérience générale
Adam and his crew are the BESTROBERT F. | Expérience générale
Great customer service with a smile.SHALONE M. | Expérience générale
Great customer service at this location. Plenty of trucks and trailers to choose from. Everything you need to do it yourself. Gated access works great.JAVIER S. | Expérience générale
THE STAFF OF THIS FACILITY DO NOT HAVE ANY COMMUNICATION WITH OTHERS FACILITIES THAT ARE IN OTHER CITYS THE COMMUNICATION LEVEL IS LOW AND ONE HAND DO NOT KNOW WHAT THE OTHER HAND IS DOING VERY POOR.eleonora d. | Expérience générale
Great service!!!!Yolanda C. | Expérience générale
Thanks for everythingLaKeatha H. | Expérience générale
Like the covinience of having everything in climate control where none of my stuff would get damage, staff was really helpful and friendlyLuis C. | Réservation
MerciVelindia M. | Expérience générale
Out of the many times I called back for this location to reach out to me for inquiries or even lost and found items, not once did i ever recieve call backs pertaining to my immediate account with'em.curtis p. | Expérience générale
Very nice customer service !Yvonne R. | Expérience gén