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I moved out three weeks ago,I only used your storage for one week
The lady was helpful an very nice an really knew everything she was doing and also had a interview an was multitasking which she did very well
Well maintained, always clean and all staff were courteous and helpful. Great experience!
Much better experience here than my previous experience in Metairie, LA.
I have never been treated as such an inconvenience by Debbie. She was minimal help when I needed to gain after hours access due to an expired card requiring two trips but when another employee saw how she treated me he went out of his way to help me (wish I remembered his name to provide kudo's). This caused me to move storage units to another company and when I was trying to finalize checkout her manager was on-site so I was treated as an inconvenience again making me wait for a long time beside my storage unit for final checkout. When I asked if she could dedicate time to work I need done..., she laughed hysterically in my face and never said another word. Extremely poor customer service by Debbie and recommend something be done before more customer have this type of experience.
I feel my things are in a safe place.
Move in was very quick and easy everything was was very clean and well maintained and the two young ladies from my home state of Mississippi were awesome to meet and very courteous as we all are from the Hospitality state!! I will definitely return in the future if your services are ever needed again!!!
Very good customer service from a lady name Debbie and Gabby. Both very professional and helpful.
Look you asked for my feedback well here it is....uhaul harassing family members and emergency contacts for payment is lunatic, loan sharks, and just wrong if it's your system it needs to be fixed! And the wording on your loan shark letters like if I was M.I.A for months not one phone call to me at all FOR 95 CENTS...STUPID! " PLEASE TELL C*****T*** to contact us as soon as possible" what tha heck! THANKS FOR SHOWING UHAULS PRACTICIEES BEFORE I WASTED ANYMORE MONEY THERE...AND THE RATS WERE MY REAL CONCERN, DENIAL ON THAT TOO ...IM AM HAPPY THOUGH WITH DEBY SHE APOLOGIZED AND REFUNDED MY AUGUST RENT SO I COULD RUN AWAY FROM THEIR, ALSO YOUR UNITS ARE OVERPRICED BIG TIME, I HAVE A UNIT RIGHT NOW FOR 129.00 10×25 × 18...
Staff were extremely nice and helpful throughout my time renting. The only problem I had was when I moved there was evidence of rodents in the storage unit. And a few of my things were damaged.
The lady that checked me in and gave me my storage unit and showed me where it was located at was super helpful, friendly, kind and a pleasure to be around. She was great.
In the first storage until we had at this location, when we went to get out stuff out of it to move into a new home, we found that many items had a strange white residue all over them. This white residue was extremely difficult to get off of some items and even ruined several expensive furniture pieces. We have no idea if some kind of pest control spray was sprayed directly on our items or what happened, but it even managed to get into some of the boxes. That unit was also not sealed well at all and when we went to move our items out of it only after a month of them being stored, most boxes were so damp that they were falling apart and our items in them were damp as well. We down sized to a much smaller unit for a few months after moving into our new home and that unit was much better and we did not have any of those same issues. However, a few days before moving out of it our bill was due which I paid. When we closed out the unit we were told that even though we paid for an entire month, we could not get any money back since we really only used it for a few days. So UHaul is getting paid an entire month for a unit that was only used a couple days into the billing cycle and can double their money by renting it out to somebody else since we closed the contract and are no longer using it. That’s not good customer service and is taking advantage of people which is appalling, especially considering the times we are all going through right now with the pandemic. Keeping a customers money for an entire months worth of service when you are not providing a months worth of service is unethical and says a lot about how this company operates.
Very patient and understanding staff with military personnel who have intricate circumstances.
The kids that li paid you to unload my truck were awesome.
They were good up until I switched to a smaller unit and the original manager up and left without any notice and gave me false information
Thank you for all you did for me and my family. I am soo grateful. You worked with us so many times and helped make a horrible experience a better one. You were a blessing to me.
I had a great experience with my storage they were very nice all the time and I would send any to them and I would get another storage with them...
I think you should have access to your storage unit after 10pm. For a few. For people who are moving to another location. For convenience.
Thank you so much for the great service
Thanks for your service
The man was really sweet and worked with what we needed I really appreciated him
Good facility, great staff. A bit higher than other storage places for the same sizes.
Mark was very nice and extremely helpful!!
Great customer service one of the best
Only reason I would not recommend Uhaul storage in general is this is only storage I have ever had that charged for the whole month even if you didnt need it the whole month.
The gates were rarely closed even late at night.
It would have been nice to be reimbursed for part of my payment. I was forced by incompetent people to not do their job which caused me to go into 4 days into a new month and have to pay the whole mon
No problems
Great experience
satisfied with my experience with the Grand Prairie facility
All of the staff members were kind and helpful. Kathy & Paul Spencer made my experience great! They were understanding and considerate of my situation. Very nice people they treated me like family.
If I could do it over again, I would've moved ince my oak desk came up missing. 5 years and more having my things stored there, I came out with bed bugs and some of my items missing, NEVER again. Ever
I felt appreciated and secure.
Nice place, it was a nice couple of years.
I have always use this u haul place it’s clean and the customer service is excellent , the only problem was I went to unload my truck last night and the gates weren’t working.
I would never attend to this one again
Very good people and respectful
Very knowledgeable and thorough. Got me in and out as quickly as possible, very appreciated for I was in a hurry.
I loved it. And they were very helpful every time I needed something and needed help.
Paul and Kathy are such great people. They have helped me with all my questions and concerns. I really appreciate all the help these two have given me. I feel comfortable storing my belongings here.
Our storage wasn’t cleaned when moved in and our check in was a challenge
No complaints
Super detailed, friendly, knowledgable and caring. Represented Uhaul extremely well!
I would use this facility if the situation arises
Im sorry I have tell u that that manger attacked me on last Monday May 6 it really horrible manger which this place not good ! I not appreciate with them
N/A
I love this facility. The management here is super awesome. My husband and I still have 2 units here. This facility is well lit with security cameras. Prices are reasonable and the staff is fair.
great place for storage, moving trucks, and moving supplies. great staff
Great customer service and willing to do beyond expectations.
The grounds were always clean. The staff is very friendly & most of all my belongings were safe from insects & rodents, which is very important to me.
Friendly and efficient
Awesome experience so far!
Everything is wonderful and easy here.
My only complaint would be the door to my storage was really hard to close, and there was quite a bit of water overflow into the unit from the rain but other than that it was great. Love the staff
Would continue using if we still had a need for storage
Great location and the Spencer's are so pleasant and helpful. Thank you very much !
Kathy and Paul were extremely friendly, helpful and accommodating, despite the adversity of an uncooperative computer.
Be careful of correct receipt submittal when closing accounts.
Very helpful and friendly
None
I have been at this location for over3 years . Paul & Kathy were very professional and easy to work with. The units are clean and well maintained. I fully recommend this facility .
Paul and Kathy are very friendly people who have an excellent attitude and go that extra mile to see that everything is going well, I would recommend them over and over again 🤗
Great
It was a very easy process to rent this storage unit. The facility is clean and well kept. The office staff were more than helpful and very easy to deal with. I am sure that I made the right decision.
Poor customer service
Paul and Kathrine Spencer were always very helpful over the past 2 years I rented my unit.
The staff was very rude upon every encounter. Unprofessional and never helpful. Will never use this company again and I will tell everyone I know. So glad to be out of there.
Thank you.
Access to get in sucked. No parking in the very short parking lot due to having uhaul rentals parked in front of limited parking space.
Very satisfied with service received. Keep up the good work!
Paul was a God sent angel....always helpful and friendly. Definitely made me feel comfortable and confident my belongings were safe. Thanks again for everything 😊
The costumer services it's great thank you very much
Their was oil on the floor that did not come up on cleaning so when I moved my stuff in I was given a large orange tarp at no charge to put on the floor so the oil would not absorb onto my items.
Very friendly people
Great
The phone is not important. Knowledge of the cost was poor.
