Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Registration was very slow, while paid unloaders waited idly.
Bradley W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERESA S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DERELYS P.
Évaluation :
5
Registration was very slow, while paid unloaders we're waiting idly.
WALTER B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MENG H.
Évaluation :
5
The staff is polite and professional. Very impressed with the level of customer service I received from 3 different people. Great job!!
BELINDA S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEFFREY R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
REZA B.
Évaluation :
5
The representative made the return quick and efficient. He was friendly and helpful
BROOKS ALLEN C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DALE K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ARTHUR B.
Évaluation :
2
Le client n'a pas laissé de commentaire.
JOSE ENRIQUE N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
jinren K.
Évaluation :
4
Le client n'a pas laissé de commentaire.
arnold M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DARRELL S.
Évaluation :
5
This location was amazing! They were very efficient and provided service with a smile.
Elaine G.
Évaluation :
3
Access to location was difficult. High traffic area.
David F.
Évaluation :
5
Giving us our original reserved 26 foot truck instead of the 20 foot truck we ended up with.
Aaron S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TRACY D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOAN G.
Évaluation :
5
26' truck ramp is very steep when moving heavy objects.. is a longer ramp possible
MICHAEL S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RUSSELL S.
Évaluation :
5
Easy, clean, secure.
Christopher M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
jeffery W.
Évaluation :
4
Great customer service—helpful and friendly
LORI P.
Évaluation :
2
Mobile experience is flawed and required over 40 minutes to get access to vehicle and calls with call center and ultimately going inside to check out vehicle because assigned vehicle had issues
Theodore S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHARON P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jim S.
Évaluation :
5
Auction off your older trailers would be nice
GUADALUPE F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
DAVID B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth F.
Évaluation :
5
The trailer was covered in oil from the last person who rented it
Besides that the trailer worked amazing
SCOTT R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samson A.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tim K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVEN E L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAY P.
Évaluation :
5
Everyone we encountered at this location was very friendly, knowledgeable and helpful.
Linda M.
Évaluation :
5
Staff very helpful and friendly and were able to answer all questions.
LESLIE C.
Évaluation :
5
U-Haul in Grapevine had the equipment I was looking for clean, available, and ready-to-go when I arrived. The convenience of booking over the phone and the friendly, helpful customer service would la me to recommend this location in a heartbeat!
NICOLAS N.
Évaluation :
4
hard to find the main front entrace
TONYA A.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ricky G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James M.
Évaluation :
1
Overcharged on mileage, then charged gas fees on top of mileage. Never informed to return vehicle refueled. Forced to purchase insurance. The 19,95 price turned into 100 $.
MARK W.
Évaluation :
3
The furniture blankets / cushions weren't there. I paid for them but never got them.
Thad K.
Évaluation :
5
The guy who checked me in was very polite and friendly.
STEVEN B.
Évaluation :
4
Had minimal contact with this actual location but all went smooth on this end. The helpers were great and no issues in Texas with the move. Overall though I would give the experience a 2 from U-haul. I asked for the box to be delivered on a Friday because that was the day I could be there and they scheduled it to arrive in Baltimore on Friday but not be delivered until Saturday. Then they couldn't track where the box was in transit to see if it would get there early....unbelievable in this day and age. Then I got no notification when it did arrive (I checked on line to find out it was there). Nice people but the system and execution is very basic.
Eric E.
Évaluation :
5
Excellent service à la clientèle
DANIEL T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
jenifer K.
Évaluation :
5
Great staff! Very helpful and professional
MELANIE RAE L.
Évaluation :
5
The entire staff here were very accommodating, knowledgeable and oh so helpful. That says a lot for their team goals. They are obviously committed to satisfying the customer. Five stars for sure!!!
EVA R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandon P.
Évaluation :
2
Had online order. Could not get app to work. Went inside, one guy at counter with a line of customers. Asked a worker for help, he just said the app is a hassle and walked away. Finally got app to work, then code would not open the lock. Went inside, still a line and one worker. I saw another employee off to the side, I loudly said can someone please help me with lock. I heard a voice say yes, so went on out. Man finally came out and started banging lock on key cabinet. It finally opened. He said that was a trick to know. It was very frustrating! I will never go to that location again.
Peggy S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
THOMAS B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
GARY M.
Évaluation :
5
all the guys were very professional and courteous, place was clean and well lit when I returned the equipment
Victor P.
Évaluation :
5
Great customer service -- no problems with the 4x8 trailer that I rented. Thanks
JIMMY S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHELLE M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TRAVIS W.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
AMANDA RODRIQUEZ V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JASON R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TRAVIS W.
Évaluation :
5
Nothing! I would like to give a special shot out to the gentleman that checked out the the rental truck to me and the gentleman that checked me in. Both were courteous, friendly, and efficient. Two thumbs up!
Vernon A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
David J.
Évaluation :
5
Nothing. Everything was great.
CHRISTOPHER R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENIS C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ADIB R.
Évaluation :
5
Super friendly and professional. Have used this location for truck rental 3 times this year. Always a great experience. Have used the on-site storage twice with great results as well. Fortement recommandé!
JEFFREY Y.
Évaluation :
5
Le client n'a pas laissé de commentaire.
THOMAS W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shahab J.
Évaluation :
1
I went to this location to set up everything before I made the move to bring my family out from New Jersey to Texas. Went there a week before I picked up the equipment and a gentleman from this location informed me it was easier way and then I could pick it up from New Jersey I returned it to Texas and gave me a quote on the information. Come to find out when I get to New Jersey they do not have any equipment for me at that location after driving 23 hours from Texas to NJ to pick it up. Also when I found the Trailer it was almost 900 $more than what I had a quote for and I had to do all the running to find this on the same day of my move out. After getting back to Texas I went back to the same location to talk to them and talk to a lady and she told me that she will look into it and give me a call back still waiting on a response to see how they gonna figure it out and handle this especially when I have all the paperwork showing that it was on there end not on mind. Especially when I went there I wanted to pick it up there if it was cheaper for me to do so if I was already driving from Texas to New Jersey anyway. Which I stopped in to the location right before I took off to make sure they can check if my truck was capable of pulling there trailer.
Matthew D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BARRETT N.
Évaluation :
5
Keep employees happy.
GERALD B.
Évaluation :
1
Horrible experiences, very rude, didn't follow the online reservation, way over charged for rental
CHRISTOPHER C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEAN H.
Évaluation :
2
One blinker did not work. One taillight did not work. Uhaul, said that was ok for my 900 mile trip.
DARYL F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARCEL M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TALIA H.
Évaluation :
3
They didn't go over the agreement or fuel level or return instructions. The truck needed shocks and had a warning light that came on. The truck needed maintained.
Joseph C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
William S.
Évaluation :
5
No improvement needed.
RALPH M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Luis S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MITCHELL G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
BRIAN M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
KENNETH T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PRISCILLA G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CATHERINE B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN U.
Évaluation :
5
I had the most incredible experience with my renting of the vehicle and it was not problem when I had to make changes. EVERYONE at the 3501 William D Tate Avenue location made me feel as if I was the only customer. Amazingly helpful, professional, courteous, personable and genuine. I have NEVER experienced this level of service at any other UHaul location in all my years of patronizing this company! Thank you to the entire staff at 3501 William D Tate!
MICHAEL M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICKY T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Russell D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LYNDON L.
Évaluation :
5
The line was a little long to get the UHaul and they didn't have a dolly like I requested so I'm not happy about that but it was fine overall.
Whitney S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ARMANDO A.
Évaluation :
5
Spare tire was not available. I was told if I had a flat I was to call for road side assistance. I took this to Big Bend in south west Texas, I would have waited days for assistance. Luck I did not have a flat. I will be buying my own trailer.
TERENCE H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
FERNANDO L.
Évaluation :
4
Customer service was not the best. He did not inform me of anything in the contract or tell me I was signing a contract. I was never told anything aside from given the car and how much I had to pay.
LEXI B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
AMANDA B.
Évaluation :
5
You are great
Dongkwon C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CLINTON H.
Évaluation :
5
This is one of the faster and easiest processes of all the U-Haul locations I've visited.
DANIEL S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GEOFFREY U.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRENTE T.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emilee G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Todd D.
|
Expérience générale
Évaluation :
5
This U Haul is absolutely fantastic when it comes to customer service
DANIEL D.
|
Expérience générale
Évaluation :
5
From the availability of a unit, to the cleanliness of said unit and office area, to the friendliness/professionalism of the office staff, my experience with Uhaul at this location was top notch!!!
john s.
|
Expérience générale
Évaluation :
5
A wonderful service! I was helped by Vince who went above and beyond to help me. There is nothing like a real costumer service when you need most.
Debbie L.
|
Expérience générale
Évaluation :
5
Marisal is the best. Very helpful.
Rhonda M.
|
Expérience générale
Évaluation :
1
The manager, I can't remember her name but it started with a M, was very friendly, efficient and understanding. Her staff on the other hand were not. One time even after I set up payment arrangements with the manager I was called and threatened with auction. The guy was a complete jerk and rude! Plus when I was able to come back into town to get my items a lot of my stuff was missing. I didn't realize it was missing until I started unpacking my boxes. They didn't go through individual boxes, they just took 4 of my large boxes with a lot of my decorations and personal effects. Not worth much to anyone but me and my family. I wouldn't recommend this storage facility to anyone unless they want to lose their things. There isn't anyone you can file a complaint with because it is your word against theirs.
Marisa C.
|
Expérience générale
Évaluation :
5
The gentleman that completed our reservation was extremely professional, answered every question with pinpoint accuracy, explained every detail accurately
Storage Unit #4028
DANIEL D.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
James L.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terry S.
|
Expérience générale
Évaluation :
5
Thank you for your years of providing a storage facility to me. I was one of your first customers at this site, 18 years ago! I was laid off from Pfizer last week so I am retiring and thus will no longer need my storage unit. Thank you again and best of luck in the future.
MARGIE R.
|
Expérience générale
Évaluation :
4
Elevator was frequently out of service and those of us on higher floors would often not have access to our units for days. That was the only issue I would have.
Jason W.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sara K.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
BELINDA S.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Joan P.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kelly M.
|
Premières impressions
Évaluation :
4
I’ve had a couple issues with the card I have on file with them miraculously disappearing and therefore not auto drafting thus trying to assess a late charge to my account.
Jeffrey V.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CEMERIEA W.
|
Premières impressions
Évaluation :
5
The staff was friendly and funny. They kept things light which is a great attitude to have when you're moving.
Andres B.
|
Premières impressions
Évaluation :
5
The staff were friendly and helpful. I've had other U-Haul experiences a few years ago which weren't as pleasant.
GEOFFREY U.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
john s.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
John D.
|
Premières impressions
Évaluation :
5
The staff was extremely helpful with everything!
teresita m.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LORI P.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
John B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHARLES V.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LUISA H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rebecca M.
|
Premières impressions
Évaluation :
5
Fast check in and friendly and helpful staff.
Rachel H.
|
Premières impressions
Évaluation :
1
Take 40 min to get a small unit..
Monica h.
|
Premières impressions
Évaluation :
5
The very efficient staff at U-Haul of Grapevine got me into a storage room that is just what I need.
Loran N.
|
Premières impressions
Évaluation :
5
Very good service, courteous .
Rebecca M.
|
Premières impressions
Évaluation :
5
Had a fabulous experience
Dawn M.
|
Premières impressions
Évaluation :
5
representative was extremely helpful and knowledgeable about the products.
caludia h.
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.