Customer Reviews for U-Haul Moving & Storage of Grapevine

Évaluation :

5

Gentlemen working on Sunday 3/20 super helpful and friendly.

Évaluation :

5

Ian was so great! He made my stressful moving process less frustrating. Very appreciative of his assistance.

Évaluation :

5

We have rented trucks both pickups, vans and moving. And storage units for short time. Each experience has always been top notch at the Grapevine location.

Évaluation :

5

I was a long time 10 plus years customer. All was great and big shout out to Marisel at my Grapevine, Tx location. She always went above and beyond to help in any way. I was a Pharmaceutical Rep and had several needs she always helped meet. Merci

Évaluation :

5

The workers at the front desk were fantastic.

Évaluation :

5

Able to store what we needed to for the time. Able to change out items due to seasons with ease. Autopay made it hassle-free each month with payments.

Évaluation :

4

Vehicle had trash in the cabin and smelled of cigarettes.

Évaluation :

4

Storage access and office hours would be more convenient bid there were longer hours at the beginning of each month when people move.

Évaluation :

5

Thanks

Évaluation :

5

Friendly and helpful staff from my first arrival until I checked out....

Évaluation :

5

After driving for 2 days I arrived at the Tate Uhaul between 230 and 3 pm on December 14th.... I was greeted so nicely. All 3 young men I conversed with were so nice and helpful.... Thanks.... I wish that I had gotten there names

Évaluation :

5

I have rented here twice now. I am always impressed with the service and the storage cleanliness.

Évaluation :

5

Registration was very slow, while paid unloaders waited idly.

Évaluation :

5

The staff is polite and professional. Very impressed with the level of customer service I received from 3 different people. Great job!!

Évaluation :

5

Easy, clean, secure.

Évaluation :

5

This U Haul is absolutely fantastic when it comes to customer service

Évaluation :

5

From the availability of a unit, to the cleanliness of said unit and office area, to the friendliness/professionalism of the office staff, my experience with Uhaul at this location was top notch!!!

Évaluation :

5

A wonderful service! I was helped by Vince who went above and beyond to help me. There is nothing like a real costumer service when you need most.

Évaluation :

5

Marisal is the best. Very helpful.

Évaluation :

1

The manager, I can't remember her name but it started with a M, was very friendly, efficient and understanding. Her staff on the other hand were not. One time even after I set up payment arrangements with the manager I was called and threatened with auction. The guy was a complete jerk and rude! Plus when I was able to come back into town to get my items a lot of my stuff was missing. I didn't realize it was missing until I started unpacking my boxes. They didn't go through individual boxes, they just took 4 of my large boxes with a lot of my decorations and personal effects. Not worth much to anyone but me and my family. I wouldn't recommend this storage facility to anyone unless they want to lose their things. There isn't anyone you can file a complaint with because it is your word against theirs.

Évaluation :

5

The gentleman that completed our reservation was extremely professional, answered every question with pinpoint accuracy, explained every detail accurately Storage Unit #4028

Évaluation :

5

Thank you for your years of providing a storage facility to me. I was one of your first customers at this site, 18 years ago! I was laid off from Pfizer last week so I am retiring and thus will no longer need my storage unit. Thank you again and best of luck in the future.

Évaluation :

4

Elevator was frequently out of service and those of us on higher floors would often not have access to our units for days. That was the only issue I would have.

Évaluation :

4

Prices are pretty high compared to other companies but it was a convenient location at the time

Évaluation :

2

Trying to close out this unit was the most awful experience. It took from June 13 to July 5 to get it resolved… I had to call multiple times and each time I never spoke to the specific location; I was forwarded to the customer service center. I was told multiple times the manager would call me from this specific location and she never did. I had to call many times over those 3 weeks so get it closed. I even did the online close out and it says someone will contact you in 48 hours. No one ever did. I then received an email that said our payment was late and there was a fee added on. I called again and the customer service center could not get in contact with the manager… so I was given her email. I voiced my frustration and all I got was a close out receipt of our unit. No apology at all. I am so upset. Customer service is so important and is lacking immensely. We also had a situation of picking up a truck to get our stuff from the storage unit. The truck was supposed to be picked up at five in the morning. My husband went to go pick it up and there were no keys. We were not told that the previous customer did not return the keys in so my husband had to wait eight hours to speak to someone at that location because it was a Sunday, and figure out a Plan B. And we only received a $50 compensation for that… I understand that it's not their fault but we should have been notified ahead of time so that my husband didn't have to waste eight hours.

Évaluation :

4

This was my 5th time using this storage location, and it is very suitable with a fair price. However, lately there have been an increased number of dead insects inside my storage unit. They should probably spray the perimeter better so they don't make it inside my storage unit. The entrance has a "donation" area which turned into a junk storage area, and no one dumps the trashed items. Management routinely parks un-rented U-haul trucks in front of the customer loading dock which blocks access to pick up/drop off heavy items.

Évaluation :

3

I would and wouldn't recommend this location. It was too overpriced. I moved to a storage unit that was less expensive. Plus I was on the 4th floor here and it was way inconvenient for me.

Évaluation :

5

I could not be happier this facility was excellent ! I would plan no to use the again should the need arise . First class place-!

Évaluation :

4

I’ve had a couple issues with the card I have on file with them miraculously disappearing and therefore not auto drafting thus trying to assess a late charge to my account.

Évaluation :

5

The staff was friendly and funny. They kept things light which is a great attitude to have when you're moving.

Évaluation :

5

The staff were friendly and helpful. I've had other U-Haul experiences a few years ago which weren't as pleasant.

Évaluation :

2

Still awaiting refund status and a phone call.

Évaluation :

2

Hardly no one working, was very disappointed. I had to wait in a line of 10

Évaluation :

2

Very hard to access my storage to unload a trailer. Overflow of trucks only gave me a small opening to unload ... including a large step up to manage. Also, be consistent across U-HAUL regarding masks. In NORMAN OK, no mention of "wear your mask". In GRAPEVINE, TX, the employees were overbearing and unfriendly regarding the requirement to wear a mask. At the same time employees were telling us to wear a mask, other customers were not wearing masks plus on of the counter employees was wearing her mask under her nose - the entire time we were there.

Évaluation :

2

I called and canceled a month ago. You charged me an extra $200 bucks because I didn't come in and stand in you long line or deal with your impossible website. Can I least get a store credit? $200 seems very unfair.

Évaluation :

5

Mark was very friendly and helpful. He represents your facility and company well.

Évaluation :

5

This is a very well-run facility.

Évaluation :

5

The staff was extremely helpful with everything!

Évaluation :

5

The gentleman who helped me was OUTSTANDING!!! Excellent service à la clientèle. Merci.

Évaluation :

5

Friendly and convenient.

Évaluation :

5

Mark and Wesley were great! Good guys!

Évaluation :

5

Exceptional experiences

Évaluation :

5

Everything was perfect - clean, well-lit, friendly customer service. Will definitely do business with them again!

Évaluation :

5

Ms. Yanira Perez was excellent and took very good care of me, and I would and have recommend your Facility to Family and Friends. Thanks Willie Taylor

Évaluation :

2

The storage facility and employees are excellent. Your pricing is price gouging. Same units, same condition at other facilities for $100 less per month on each size offered.

Évaluation :

5

People are always friendly and helpful. My go to place for everything moving or storage.

Évaluation :

5

Everyone was very friendly and helpful. Facility was clean and very well maintained. Excellent lighting. I have great sense of security.

Évaluation :

4

Rented 3011 for 2 years to store daughter's belongings. Both of us were there 2-3 days before her move on Dec 14 at which I informed UHaul that she would be moving Dec 14, any remaining items would be transferred to smaller unit which she would rent and pay for and I would not be financially responsible after Dec 31 inalienable payment. The guy that noted all this in the computer said 3011 would be closed when my daughter closed unit on Dec 14. My daughter rented Unit 3123 on Dec 14, the day she had movers empty 3011. The same plastic card was given back to her that day even though 3011 has been empty and closed since Dec 14. It was never "closed" from your records until Jan 8th. The mgr, Mark closed 3011 again on Jan 8th and 3123 on Jan 8.

Évaluation :

5

Marisel, Brandon, Chance and Kyle were so helpful, polite and nice. I had a good amount in the trailer and Kyle offered to help with the heavy items. It was  and cold; I was the only one leftI & they made me feel welcome.

Évaluation :

5

The store off of William Tate os the nest store I have ever used. Equipment is clean and ready to go. On my last day when I was turning in my key, I observed Mark Molina being treated HORRIBLY by a customer when he asked her and her 2 grown children if she had a mask because it said on the front door you need one. She was so rude, and wrong (I am a doctor). Mark handled it so well, he asked her to go outside and someone would help her there. He said it happens every day. Way to go Mark.

Évaluation :

5

Marisol and staff were friendly and professional.

Évaluation :

5

I've had multiple storage units with Grapevine over the past 5 years and have had excellent experience. The units are immaculate and secure, I've literally never seen a storage facility as clean and kept up as this one. Marisel and her team in the office have always helped me when I had any questions regarding storage or when it came time for my move and went above and beyond to make that easy as well. If you're looking for a clean and safe place for your items that need to be stored, Grapevine is worth paying just a little bit more for peace of mind.

Évaluation :

1

I was on an automatic pay. 3 times I was locked out of my unit. You would think this would be impossible, but they did it. There was a time we had 8 units with U-Haul in the past. We will never use U-Haul again. The staff was nice and fixed the problem, apologized and then did it again. It wore me out!!!! We moved all of belongings out.

Évaluation :

5

Always top notch! Thanks!

Évaluation :

5

Mike/Mark, the assistant manager, was extremely helpful. The system at the store was down and he did everything he could do to work with me and even took all my information to get me set up and call me back once it was up and running. Great salesman.

Évaluation :

5

The Uhaul service in Grapevine was excellent. After terrible service in Cumming, GA we were reluctant to try another Uhaul, but because of proximity, we thought we could try once more. This one is the exact opposite of the one in Cumming. Friendly, helpful, had lots of staff to help us, we will use again several times in this move as we are also moving other family members near us. Thank you for restoring our faith!

Évaluation :

5

Mike was absolutely amazing! He turned a potentially bad situation into a great experience. Can't thank him enough.

Évaluation :

5

U-Haul is not what you think of in the 70's or 80's. I found my experience to be, from getting my hitch installed in MD, storing my stuff in Grapevine to be outstanding experience. Had I known the experience I was in for, I would not have stressed my self out so much. Your CSR people where nothing but outstanding as well. I even utilized online chat which helped when waiting for a CSR helpful. In a nutshell, whenever the subject of moving comes up, I will share my adventure with nothing but great things to say about U-haul! B/R Sean N. Smith

Évaluation :

1

I had problems with billing. My husband and I signed up for automatic billing. It did not happen and then they would tack on late charges. That happened twice. Then in May they call us and tell us our storage unit had not been closed all the way and my glass table was busted and things were missing. This was temporary storage for us until the military shipped the rest of our things overseas. Also, they do not tell you that if you get your things out early it is not prorated you still pay the full amount. I cancelled my credit card so they could not refill me after all my things were removed. Since, I had so many problems with them billing me. The manager was rude she was supposed to call me back the first week of March and her response was I called you in May. It was to tell me about the unit not being locked not the problems I was having with billing. She was rude to me when I comforted her about it. I would not recthem.

Évaluation :

2

Price is way too high, and partial months are not prorated.

Évaluation :

5

The staff was consistently helpful and friendly and ready to answer questions or provide help. It makes all the difference to have such wonderful interactions.

Évaluation :

5

Always so friendly & helpful. My items were safe and clean.

Évaluation :

5

Great place to store our belongs when we needed to.

Évaluation :

1

There was a leak in my unit that ruined my sectional sofa with mold as well as my living room rug. The last few days I have been trying to reach someone at the facility to make a payment and there was no answer for three days.

Évaluation :

5

Experience was quick and easy. Very cordial and helpful staff. Lexy is a gem.

Évaluation :

2

I cleaned my storage area out on the 25th of April; I informed the staff. Subsequently I was charged a late fee and requested for the following month's rent. I did not receive confirmation of my vacate notice until several days and phone calls later. I've been told I'm going to get a refund within the next 2 weeks; we will wait and see.

Évaluation :

5

Bridgette is awesome and super-helpful. The door on 4212 is a bit stiff and could be adjusted to be easier to lift. Elevator was roomy and conveniently located. U-haul Grapevine was a great place to drop-off a vehicle and store my stuff.

Évaluation :

5

Everyone at this location was super friendly but one employee in particular (Bridget) was more than helpful! After a long day of driving a trailer to move some stuff into storage temporarily, she helped make the process as easy as possible. When I realized the original unit I reserved wouldn't be big enough, she kindly and patiently helped me reserve a new one and re-did the check-in process. She went out of her way to make sure the unit I got was easily accessible from the elevator and answered all of my questions. This experience was stress-free and I was really grateful for that!

Évaluation :

5

Thanks for the positive attitude and great service.

Évaluation :

5

This was such a wonderful experience. I needed temporary storage for Girl Scout Cookie season for our Grapevine Vineyard Pride Service Unit. Marisel and her team are were so friendly and accommodating from start to finish. We felt very welcome and valued as a customer. This was the perfect situation for us and we are so pleased we will definitely be returning next season. Thanks so much Marisel and team!

Évaluation :

4

Check in clerk was helpful and pleasant. Van was clean and ready to go.

Évaluation :

5

The manager Maresel is amazing.

Évaluation :

4

Although the site and space served the short term storage needs, I find that the pricing was quite a bit higher than other storage facilities, therefore pushing me to move out quickly.

Évaluation :

5

Clean, well secure, and they always have carts on-hand to assist in moving in and out.

Évaluation :

5

Sometimes in the early mornings its difficult to exit due to the amount of commercial vehicle blocking the exit. On many occasions I drove through the in entrance to exit .

Évaluation :

1

Absolutely astonished that I had to scramble to find movers last minute since U-Haul insisted on charging me rent FOR A MONTH for moving out the morning my rent was due. Will tel others to stay away

Évaluation :

5

Nice, clean and secure

Évaluation :

5

Great experience. Employees were thorough. Happy I chose this location.

Évaluation :

5

I really enjoyed my time there (4 years)! The staff went above and beyond during my stay and I really appreciated in the end the deal which helped me the most!

Évaluation :

4

Staff was friendly and knowledgeable. Handled my request quickly and without incident. Were very clear regarding the information. I was in and out in no time. Thanks UHaul

Évaluation :

5

Y’All are very helpful thanks

Évaluation :

5

People were very helpful and took the time to explain everything we needed and showed us our locker personally. Only complaint is that there is no trash bin you can use for paper or anything.

Évaluation :

5

Great customer service!

Évaluation :

5

Great experience.

Évaluation :

5

Everything happened as planned.

Évaluation :

5

N/a

Évaluation :

5

Was there for about 10 yrs. bathrooms were always clean and that was a huge plus for me.

Évaluation :

5

Very convenient

Évaluation :

5

Suggest a place to purchase drinks when do hot outside.

Évaluation :

2

I was very disappointed with the lack of proper pricing posted and the cost of the units,

Évaluation :

5

Friendly and helpful

Évaluation :

5

Fast check in and friendly and helpful staff.

Évaluation :

5

Girl behind counter was great

Évaluation :

5

Great experience

Évaluation :

3

S.O.

Évaluation :

5

Great facility very clean and well lit. Have been here for years with no problems

Évaluation :

5

Prices way out of line

Évaluation :

1

Take 40 min to get a small unit..

Évaluation :

4

Thank you for providing me with a secure storage experience

Évaluation :

5

The very efficient staff at U-Haul of Grapevine got me into a storage room that is just what I need.

Évaluation :

5

Very good service, courteous .

Évaluation :

5

They made sure I was taken care of due to a prior miscommunication. My issue was resolved quickly, they were nice and explained details. Thanks to the Manager and her associate. I am happy.

Évaluation :

5

Moriah is great! She made the experience quick and good. Best customer service I've seen in a while

Évaluation :

5

I stored items at your climate controlled facility for 18 months. I found the staff friendly, helpful and knowledgeable. The facility was very well kept and secure. Merci.

Évaluation :

5

Thank you for providing a unit that allowed us to store things for the past year. Service was excellent!

Évaluation :

5

Excellent service and assistance!

Évaluation :

5

Had a fabulous experience

Évaluation :

5

Great Staff, friendly and helpful

Évaluation :

5

representative was extremely helpful and knowledgeable about the products.

Évaluation :

5

Manager was very friendly and helpful Beautiful, clean storage areas

Évaluation :

1

Rented the storage and gave credit card for auto pay, first month had a 15 late fee. Called and fixed it. No credit for fee. Same thing next month. More wasted time. You still owe me money.

Évaluation :

5

I love this UHaul. Everyone is super friendly starting with Marisol (GM). I never had a problem. I only moved out because I am now working in Arizona. Thank you for your great service.

Évaluation :

5

I love this location in Grapevine Tx. Always so nice and flexible and helpful! Thank you for all the hard work!

Évaluation :

5

Staff went above & beyond to assist us.

Évaluation :

5

It was a really good experience

Évaluation :

5

My agent was very helpful and considerate in my chekout.

Évaluation :

5

Extremely clean and secure. The staff is always helpful and courteous

Évaluation :

5

Positive experience

Évaluation :

5

Everything was seemless. Thanks for storing our things!

Évaluation :

5

Out standing service

Évaluation :

5

Everyone was very nice and professional.

Évaluation :

4

This facility and its workers were a real pleasure for doing business with.

Évaluation :

5

Excellent from start to finish!

Évaluation :

5

A very good location and friendly people always there to help.

Évaluation :

5

Best storage facility I have ever used

Évaluation :

4

No comment

Évaluation :

1

Long wait to talk to someone in office. Very expensive compared to others in area. Got tired of my rate going up every year. Changed facilities and saved 60 % for same size/climate control, etc.

Évaluation :

5

Excellent experience and staff was always very helpful! Very clean facility, secure and well maintained.

Évaluation :

5

Excellent

Évaluation :

5

Aucun

Évaluation :

5

The team at U-Haul in Grapevine was terrific -- friendly, accurate, fast and enormously helpful after a very long drive. It was a pleasurable experience after several anxious hours.

Évaluation :

5

The space was clean and air conditioned which helped when accessing it during the summer heat. Wish the access hours were longer or 24/7 since we already need a card to access.

Évaluation :

5

This was a very well maintakned facility and I would use it again should the need arise.

Évaluation :

1

Paid for a climate controlled unit. Ended up being above maximum temp advertised. Notified front desk and nothing was done to lower temp! I was charged 2 separate late fees even though paid on time.

Évaluation :

4

I do not appreciate my credit cards appearing in their system when I specifically told them not to do that. And your website is awful. I would have given you an excellent except for those two things.

Évaluation :

5

Great job and keep up the great service!

Évaluation :

5

Merci.

Évaluation :

5

.