Customer Reviews for U-Haul Moving & Storage of Grasonville

741 évaluations

461 Pullman Crossing   Grasonville, MD 21638

(410) 827-9125

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(410) 827-9125

461 Pullman Crossing
Grasonville, MD 21638

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURENCE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy W. 
Évaluation :
3

Tires were under inflated and lug nuts were loose. After that it was just fine. When we returned the trailer, the attendant didn't even come out to help with unhooking the trailer. Not much help there.

GREGORY P. 
Évaluation :
5

I was sent to this location after my original drop-off location told me that they didn't accept trailers, just trucks. I was shocked. Luckily the Grasonville location was able to handle the issue and the trailer. I will definitely be renting from Grasonville location in the future.

roger M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC W.  |  Premières impressions 
Évaluation :
5

I know it's business but in my opinion an extra charge for 24hr access could slide and I know you may have many reasons why not too. Ijs

kenneth c.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Timothy W. 
Évaluation :
4

Bobbie Ross was very helpful and deserves praise. However, the truck battery went dead as soon as I left and stopped to get gas. I had to wait for Ms Ross to go get a battery and then I had to install it. I was given a credit on my bill but this put me almost 2 hrs behind on a day that was already tight. This was a major contributing factor to me not getting back to my house until after midnight.

HARRIS C. 
Évaluation :
3

The van I rented smelled like an ash tray. It would have been nice if an effort was made to remove the smell so I didn't have to suffer through my expensive rental.

Jason M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
4

mobile instructions a bit confusing. tells you to find the vehicle before you have the key. tells you to go to the 'lock box' to get the key but the key was at the front desk. trucks in generally always seem much more dated than trucks from competitors. location was very convenient which is why i chose this location

Joseph D. 
Évaluation :
3

Very friendly people however the vehicle was not maintained very well at all. The interior was not clean with dirt on the floor coffee stains on the seat and sticky stuff on the dashboard and steering wheel. Alignment of front end had not been maintained and so the vehicle wandered and was tough to drive. Rear overhead door on the truck box was really difficult to raise and lower. We had to lubricate it quite a bit to get it to work at all. All the glass was quite dirty and there was no windshield washer in the reservoir. We did get our moving done and the truck had enough power to do that however that is the only good thing I can say

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD P. 
Évaluation :
5

Sam is ADORABLE! There is a reason I use this location and its the smiles and friendliness at the reception desk.

georgeanne P. 
Évaluation :
5

Extremely smooth process, friendly staff, definitely use again

Christopher S. 
Évaluation :
5

Fantastic experience with the trailer rental! Easy pick up and drop off, and the most professional and friendly representative assisting with the process. Will definitely be a return customer!

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER A. 
Évaluation :
5

The most difficult thing was the scheduling if the one way truck and that was because we used your customer service line. When we went directly TK the location office in Grasonville everything worked beautifully.

GREGORY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom S.  |  Premières impressions 
Évaluation :
5

We love this Uhaul location!! Everyone that works there are so helpful!!

DOUGLAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

You gave me a truck with faulty brake lights and turn signals. Bad form. Will recommend that others shop with competitors that maintain their equipment appropriately.

CODY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY A. 
Évaluation :
5

Always a good experience renting from here.

Gary M. 
Évaluation :
5

I can't tell you how impressed I was with this location and Roberta. She provided superior customer service and was always very pleasant and helpful whenever I needed her. I stored with this location for more than 3 years. I knew it was the place that I wanted my "stuff" to be stored in due to the security, climate control, and most importantly the cleanliness and its first impression Roberta made with me. On top of that the facility maintained that same beautiful "just cleaned" look throughout the entire time I rented my unit. Upon emptying out all of my "stuff", everything was in the exact same condition as it was when I put it in there more than 3 years prior. Anyone thinking about renting here should have great peace of mind that their belongings will be well protected!

Mary H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWIN W. 
Évaluation :
4

Wifi checkin/return signal insufficient!!!

JUDITH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTA A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON C. 
Évaluation :
3

The fact I left out of the storage unit two weeks early and did not get my refund did not sit well with me what a rip off I won’t be this place again

Theresa G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harold P. 
Évaluation :
3

Although I picked up the truck during business hours I had to do the review and take pictures of every scratch and dent. I felt like an employee without being paid! Not sure what happens to anyone who rents without a camera phone or is a little tech savy.

ILONA G. 
Évaluation :
5

Ms. Bobby the owner is THE BEST!!!!!!!!!!

TROY W.  |  Expérience générale 
Évaluation :
2

We had to drive to a different location to get the truck, and return the truck. That's YOUR job, having the truck in the right place. NOT THE CUSTOMER'S!!!!!! TERRIBLE!!

thomas W. 
Évaluation :
3

I found the manager to be not very helpful or friendly. It was like she couldn't be bothered and I was an inconvenience to her. The rest of the employees were very nice and helpful. I checked out because my rates changed twice in a year. When I left they didn't give me a prorated rate for the partial month. I think this is bad business practice - especially during these trying times.

Jeff F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine J.  |  Premières impressions 
Évaluation :
5

Service was excellent and an easy customer experience. Merci.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERESA F. 
Évaluation :
5

Everything was great! I would recommend and use this location again.

THOMAS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHEILA H. 
Évaluation :
2

I had ordered an appliance dolly (we were moving two large refrigerators). When I got home and opened the truck, there was a (much smaller) utility dolly. This meant I had to ask additional help at both ends of our move to load/unload the truck, extending the time of the move by nearly an hour. No one let me know the appliance dolly was not being provided. Very disappointing.

Dave A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron M. 
Évaluation :
5

Bobbi was always very professional and helpful. She always had a smile on her face. I had stuff stored there for a year and a half. Never had problems and when I need something Bobbi was always there to help. Highly recommend U Haul storage for any storage needs.

Michelle S.  |  Expérience générale 
Évaluation :
5

Staff was exceptional. My reservation was messed up at my original location. UHaul was able to find the same rental at this location. Whne I got there they had no record of the changed reservation, but with a phone call all was straightened out.

Daryl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail R.  |  Expérience générale 
Évaluation :
5

Have a trailer where is supposed to be not 45 miles one way away. Especially when you reserve 2 weeks in advance. This is corporate fault.

Richard Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

travis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT E. 
Évaluation :
4

If you order from a certain location they should charge you from that location and not the inconvenience location that you've been transferred to as far as mileage. But other then that an nice overall experience.

Keith B. 
Évaluation :
5

Bobbi did a great job and showed me how everything worked with the keys and the unit. It's been a good experience and she does an excellent job.

Sharon G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR S.  |  Expérience générale 
Évaluation :
5

Always our go to U Haul location. They are very knowledgeable and helpful. Just down right a great location.

MARIA M. 
Évaluation :
5

I do not have any recommendations for improvement. The customer care had met & exceeded expectations.

clifton S. 
Évaluation :
5

Staff are courteous, knowledgeable and helpful. Painless process. Was totally satisfied.

Susan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY R. 
Évaluation :
4

The customer service reps were all very friendly and helpful!

Loretta H. 
Évaluation :
5

Great service and smooth pick-up and drop-off! Thanks for everything!

TIMOTHY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARISA G. 
Évaluation :
5

The ladies at UHaul have been wonderful to work with, starting with helping me load packing boxes into my car, getting me two Pods I could load at my own pace, having the Pods delivered to my new address, sending two people to unpack the Pods, and finally crediting me for my unused boxes. I hate moving but these ladies made it as easy as possible. Many thanks from a very satisfied customer in Maryland.

Monica M. 
Évaluation :
5

online reservation and providing information was very helpful to minimize in store wait time

RICHARD C. 
Évaluation :
1

Equipment was not cleaned and the morning lady that helped us was very rude

MORGANELIZABETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

The check in and out process was easy and the staff was helpful and friendly.

BRENT M. 
Évaluation :
5

Did an after hours drop off. The website guides you through the process. worked great. had to hunt for the key drop off though

David R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VERNON H. 
Évaluation :
5

Excellent service with a smile!

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STONE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
5

Great experience

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RILEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew J. 
Évaluation :
2

Tried to overcharge

THEODORE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONYM T. 
Évaluation :
5

Excellent prompt service!

ANTHONY M. 
Évaluation :
5

The manager Bobbie is incredible. Always respectable and knowledgeable. What an asset!! She is constantly busy working !!! Thank you for hiring such a great, knowledgeable, nice person... always a pleasure.. the business is always well kept and easy to get my items I need.

LINETTE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william M. 
Évaluation :
5

One thing, could think about offering discounts for returning customers...Keep do what you're doing. The customer service,quality and rates are fine.

Brandon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan B. 
Évaluation :
5

Very friendly staff - she helped us park the trailer & welcomed us to the area. Highly recommend & im sure we will be back!

Shaun S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie B.  |  Expérience générale 
Évaluation :
4

The auto transport needs maintenance. The ratchet straps need to be greased. Too hard to operate. One was jammed, and I had to take it to a close uhaul location to get it fixed.

Mary C. 
Évaluation :
5

The office door is on the front of the building although there is a door adjacent to the truck and trailer parking area. A small sign indicating to use front entrance may help with any confusion.

Stuart H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curt N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

allen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nathan T. 
Évaluation :
5

Excellent customer service!!!

CLARENCE P. 
Évaluation :
5

The mobile check in did not tell me where the box lock boxes were located at which was a little confusing

Tyler S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon S. 
Évaluation :
5

The truck was clean and ran fine however it was old and rundown. The steering was messed up and the front wheel wobbled some.

Gregory H. 
Évaluation :
4

The Young man who helped us was polite and did his JOB!!

David H. 
Évaluation :
5

The 10' truck was pretty bone jarring driving on I-695. So if anything can be done to improve the shock absorbing characteristics it would be a plus. Note I was told by the check-in attendant this was normal for this vehicle especially when empty. Wow!

Loren V. 
Évaluation :
5

Great equipment - clean, well maintained. Customer service was friendly and helpful. Would use this location again.

HILARY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTIN C. 
Évaluation :
4

Rien

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott T. 
Évaluation :
5

Bobbi was extremely helpful, efficient and accommodating. Made the process easy and efficient for us-in and out-making my move just a little bit easier. Thank you to the Grasonville Uhaul!

Don B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark T.  |  Expérience générale 
Évaluation :
4

Bobbi was so helpful and accommodating!

Shawn s.  |  Expérience générale 
Évaluation :
5

Convenient temporary storage for items moved out of our home while it was listed for sale and then easily retrieved for move day. Also great source for moving supplies while we packed.

JAMES C.  |  Expérience générale 
Évaluation :
5

Great service and immaculate areas.

Semper N.  |  Expérience générale 
Évaluation :
5

Great solution for our needs.

pat s.  |  Expérience générale 
Évaluation :
5

Was there for 7 months and staff was always available and friendly as well as knowledgeable. If I ever need a storage unit again I will be back here.

Chris A.  |  Expérience générale 
Évaluation :
5

This was the easiest arrangement that I have ever had! I did not meet or talk with a single person during the process.So easy. Facility is clean and temperature controlled. Easy in and out.

robert f.  |  Online Move In 
Évaluation :
5

The staff member we spoke with was very pleasant and professional

linda b.  |  Premières impressions 
Évaluation :
5

The storage facility was clean and well-maintained. The website is very user-friendly with regard to making your payments and completing the move-out process.

Sean N.  |  Expérience générale 
Évaluation :
5

Great facility, very well maintained.

John W.  |  Expérience générale 
Évaluation :
5

Our experience with U-HAUL storage was very good from the beginning when we started looking at our options for storing our household goods until we were ready to remove our items from storage. Thanks

nino r.  |  Expérience générale 
Évaluation :
5

Thanks so much for helping us out, we always got great service from Bobbie and her staff, always called us when we had a question, highly recommend them to everyone!! Again thanks for a eryrhing!

PAULA H.  |  Expérience générale 
Évaluation :
5

Very helpful during a stressful time. Made arrangements to get packed property from movers delivered to new storage unit smoothly.

Robin M.  |  Premières impressions 
Évaluation :
5

Very easy, professional service. Area is open and accessible while apparently safe. "Move-in" experience was seamless.

pat s.  |  Premières impressions 
Évaluation :
5

An excellent experience.

Lillian M.  |  Expérience générale 
Évaluation :
5

Great experience!

Brigid S.  |  Premières impressions 
Évaluation :
5

The facilities and the service was fantastic and exactly what we needed. We are new to the area and felt welcomed and taken care of. Fantastic facility and staff.

Kathren L.  |  Expérience générale 
Évaluation :
5

Bobbi was so nice ,and professional during my time of renting a storage unit at U-Haul . She went the extra mile to help me. I wish all places had great customer service like Bobbi gave to me.

Michelle S.  |  Premières impressions 
Évaluation :
5

Excellent all around, I was very happy with my experience at U-haul storage.

Tom F.  |  Expérience générale 
Évaluation :
5

Everyone was friendly and accommodating. I appreciated the cold water we were offered when we were unloading the truck into the storage unit. I would highly recommend this location.

Matthew B.  |  Expérience générale 
Évaluation :
5

A well organized and clean storage facility, at great prices. It provided me with the peace of mind I needed for my extra stuff.

Realty N.  |  Expérience générale 
Évaluation :
5

Outstanding customer service at this location, best part of the entire trip

Susan K.  |  Premières impressions 
Évaluation :
5

Customer service very helpful for all I need for my move. Could not ask for anyone better

Alvin Z.  |  Premières impressions 
Évaluation :
5

Roberta is absolutely the best a real asset to your company. Best regards, Steve

Steven M.  |  Premières impressions 
Évaluation :
1

The manager at this particular store(Roberta) was not helpful at all and when i spoke to her she was extremely rude to me and several other customers i had spoken to.

STEVEN C.  |  Expérience générale 
Évaluation :
5

I have been very impressed with this particular facility. From the cleanliness, lighting, climate, I couldn't have picked a better place. Bobbi is an awesome manager and always helpful/friendly.

LINDA M.  |  Expérience générale 
Évaluation :
5

Conditioned air is the best feature of this storage space. Never any mildew.

Jeffrey S.  |  Expérience générale 
Évaluation :
5

Really clean place, very polite and helpful staff. It is expensive to store stuff, my lesson learned is get rid of your excess stuff, don't store it. If you have to, this is the place to go.

THOMAS W.  |  Expérience générale 
Évaluation :
5

We have always been very satisfied with Uhaul storage staff, helpful with every aspect of these business!! Our family still use the storage store ,always recommend them when ppl are looking for help!!

Paula H.  |  Expérience générale 
Évaluation :
5

Wished they had kept the RV/Boat area available.

BILL H.  |  Expérience générale 
Évaluation :
5

Alot of quality for the cost. Very clean, modern, high tech. Assistance always available and friendly

CHESTER REGIONAL RESEARCH A.  |  Expérience générale 
Évaluation :
5

Great place.

Daniel R.  |  Expérience générale 
Évaluation :
5

Great facility.

THOMAS P.  |  Expérience générale 
Évaluation :
5

Very clean facility, air conditioned, secure

Raymond m.  |  Réservation 
Évaluation :
5

Always got A-1 service from Bobbie Sue. Couldn't have asked for better service or help in renting storage units and renting trailers and trucks. We give her and your facility an A+

Michael & Kathy P.  |  Expérience générale 
Évaluation :
5

Service was great only thing i would change is make the outside lots 4 ft wider. Thanks

DAVID M.  |  Expérience générale 
Non reviews have been submitted for this location.

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