Customer Reviews for U-Haul Moving & Storage of Great Falls

701 évaluations

4800 10th Ave S   Great Falls, MT 59405

(406) 727-0087

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(406) 727-0087

4800 10th Ave S
Great Falls, MT 59405

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

BARRY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy J.  |  Expérience générale 
Évaluation :
5

All the staff was very friendly and helpful, great job with your service. Thanks so much Jerry Olrich

JERRY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth T. 
Évaluation :
5

This location always has the trailer that I have reserved online. Another location in town tried to change my reservation because they had rented the trailer that I had reserved. I will always come back to this location at 4800 10th Ave south.

WILLIAM KENNETH C. 
Évaluation :
4

I was charged an amount greater than the price I reserved onlineâ€"with no explanation as to why. I also felt like the “cleaning fee” of 15,00 $ was in excess of what it should have been.

SCOTT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanmarc B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joanna w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA K. 
Évaluation :
5

They took great care of me and made sure I was totally cover. Great people and mgr .

SEDGIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODDIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEJEAUN B. 
Évaluation :
3

U-haul was ordered for Fort Benton. I had to travel 40 miles to pick up the unit in Great Falls. I was helped when they allowed me to pick up the unit one day early. The person manning the pick-up location was most professional.

DANIEL N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gil P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNMARIE S. 
Évaluation :
5

Rien

JAY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jen f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY G. 
Évaluation :
2

Nothing, it was a great experience all the way around ... the staff was very thorough, knowledgeable and accommodating. We will definitely use this location again ... thanks :)

FRANKLIN R. 
Évaluation :
5

Just continue your excellent service as well as having all supplies needed to move yourself. I also very happy with the commitment and the help the person who hooked up trailer and for the information he gave me.

DANIEL W. 
Évaluation :
3

The general manager is terrible, but this visit I only had to interact with the Assistant Manager and he was amazing!

JORDAN B.  |  Expérience générale 
Évaluation :
5

Really nice facilities.

RICHARD R. 
Évaluation :
5

COVID sucks.. very short staffed but overall had a very good experience.. shout out to the employee named Sam.. great guy .. no complaint..did a great job considering the traffic going in and out the door

Naomi H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOPE MARIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy J.  |  Premières impressions 
Évaluation :
5

Maybe put in a coffee maker?

David E. 
Évaluation :
5

Very good customer service and communication. The Helena store could learn a lot from this location. This is how it's supposed to be.

Peter D. 
Évaluation :
5

Awesome awesome service

SADIE L. 
Évaluation :
4

A sign that says : "Return equipment at the building - Look for signs".

RANDALL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER H. 
Évaluation :
5

Great service, excellent trailor

STEVEN H. 
Évaluation :
5

Associate was very friendly and personable! The best I've encountered in a long time. This young man is a very valuable asset to this company! I can't remember his name. Thanks Antonio

ANTONIO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

don A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALLACE P. 
Évaluation :
5

Uhaul representative was extremely helpful and friendly! Good guy! Thank you!

VICTOR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn B.  |  Premières impressions 
Évaluation :
5

Exactly what we need. Clean and easy to use. A real class act.

Richard R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS B. 
Évaluation :
5

Sam and the team were great. Super friendly and willing to help make sure I was taken care of with my return and refund issue.

Kimberly W. 
Évaluation :
4

It was dusty inside, if you go over 65 it would shake it was out of line.

Aaron D. 
Évaluation :
5

Our need for a storage unit was unexpected. We planned to rent a 10 foot truck to move family items to Washington and were surprised that there were no one-way rentals. Storing our stuff was the only option until we could return in 7 months. Sam was a big help; the storage unit was perfect and easy to access. A couple who happened to be there volunteered to help us move our stuff into the storage space. What a relief! Good people the way around!

Vellane H.  |  Premières impressions 
Évaluation :
5

The owner and employees of the 10th Ave location are beyond amazing. So helpful, honest and friendly. Love the 5 star service we received. We will definitely use them for all moving and storage needs

SONJA W. 
Évaluation :
5

Was told 24hr access is coming. Looking forward to it.

Patrick C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neal J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S.  |  Expérience générale 
Évaluation :
5

The service was friendly and professional. The store is very tidy.

MELCHISEDEK LOUI M. 
Évaluation :
5

They really took care of me and were very friendly it made a world of difference so I appreciate you guys guiding me through the process seamlessly! :)

CASSANDRA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda B. 
Évaluation :
5

Trevor helped us with a last minute key issue. Great service.

Orris S. 
Évaluation :
5

Nothing. Travis is great & this location was able to complete this wiring for me which another NON U-haul business could NOT do.

diana B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD CHARLES A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arrow K.  |  Expérience générale 
Évaluation :
4

Much better dealing with this location than the other larger location in town. Keep it up!

PAUL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destiny A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

The gentleman that helped me was so nice! I can't remember his name for the life of me, but he was tallish and thin and he said he was starting to work in the front more. Very friendly and personable. You guys are great!

jennifer j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul K.  |  Premières impressions 
Évaluation :
1

1.I was supposed to receive one free month for renting a trailer but they denied it for this unit saying you can only use it once. I have multiple units, so that's flat out false advertising. For the amount of money spent they should honor it. 2. They tried to charge me a late fee even though all my units were on auto pay. The nice person at the location reversed it, but it's stupid that they mail your emergency contact that you aren't paying and don't bother to send an email until over a week later. It's shaming someone for no reason and that should change as well, like inform the person first maybe??? Or look at their account and realize everything is on one autopay and taken care of??? But no we are going to mail your emergency contact that you're "delinquent"? Who came up with this crazy crap?

Jared E.  |  Expérience générale 
Évaluation :
5

The app wouldn't upload my pictures.

Kayla P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey F.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

This was by far my best experience renting a storage unit. The staff was friendly, helpful, and courteous. The facilities are amazing with their brights lights, climate-controlled environment, and convenient access. The rates are very affordable as well. Thank you for such a great experience!

JASON L.  |  Expérience générale 
Évaluation :
1

The staff are so RUDE! And not helpful. The facility was not busy, instead of helping me or directing me the "manager," his name tag said manager/owner, drew the way to my storage unit on a piece of paper. His attitude and cold, absent stare should have led me to expect no less. As I tried to find the entrance to the facility, yet another uhaul employee, standing outside with an empty dolly, who I asked for help had a major attitude and spoke to me as if I were an idiot for asking for help. Honestly, the worst customer service experience.

JORDAN B.  |  Premières impressions 
Évaluation :
5

The employees were awesome & knowledgeable. The app/online experience was horrible & wasted my time & money.

Andrea W. 
Évaluation :
5

Not a thing.

NOREEN S. 
Évaluation :
5

The internet times said uhaul opened up a 9 then when I called told uhaul opened at 7.

WILLIAM S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane W. 
Évaluation :
4

Trailer leaked every time it rained half our stuff wet!

GEORGE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDAL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA F. 
Évaluation :
1

U haul is the biggest rip off EVER! Don't ever use them! They'll take all your money.

Jennifer J. 
Évaluation :
5

Nothing.

Melchisedek M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce V.  |  Expérience générale 
Évaluation :
5

Staff was very helpful

Kent D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

Great service from all

ROGER S. 
Évaluation :
5

Everyone was friendly and helpful. Thank you for your help and making sure we had everything set!

Shelley M. 
Évaluation :
5

Staff was extremely helpful in finding the right size of truck.

MATTHEW H. 
Évaluation :
5

Chris was great! Give that man a raise!

EVAN H. 
Évaluation :
3

Keep you more informed on when the pickup time will be. Our truck wasn't available until 1:00 which meant we were out at 2. Big difference on pack up time between 7 and 2. Nobody had called us. Other than that things went well

RANDY F. 
Évaluation :
5

Always helpful, thank you

ROGER S. 
Évaluation :
1

Had 2 10x10 rentals reserved and was told they were give away and no units available. Again zero shits given. We got very lucky and barely got a unit way across town. This also was a horrible deal during a life changing event. Why do you guys even take a reservation then if nothing is going to be there and you aren't even notified??? This location gets a 1 outta 10 from me on their piss poor communication and not caring or making a call to let you know so you can get a unit. Next time you make a reservation to go to a fancy dinner think about how pissed you'd be if they dropped the ball. Now multiply that by 1000 and that's how I felt from uhaul and these 2 divisions of the company. I'd never suggest uhaul to anyone ever again. Unless I'm assured something is done about this. Life changing events should never be operated like this.

BRANDON THOMAS K. 
Évaluation :
4

Thank you. I would suggest finding a better way to reserve a specific piece of equipment. Wanted a 15' truck, received order confirmation, and then I was called advising it was not available. I was offered a 20' truck. Way more than required, so I changed my order to a 6'x12' cargo trailer. Same thing, called me, not available and I settled for 5'x8' cargo trailer. I had to use the back of my pick-up for the rest of our cargo. Our mission was accomplished, but the representatives should know what is available when the customer makes the reservation.

Britt B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon P. 
Évaluation :
4

Cargo van: wheels are out of balance, and it pulls to the right.

PAULA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura A. 
Évaluation :
5

The people in Great Falls were terrific. But uhaul was terrible. We reserved a 26' truck long before we needed it. The day before we were to load it we were told we would be getting a 20' truck and a small trailer. These were entirely inadequate so we had to postpone our move by a week and suffer significant monetary losses to dismiss the loaders on one end and the unloaders on the other end of our move, and reschedule our return plane reservations. Extremely unhappy with uhaul.

Neal J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT N. 
Évaluation :
5

Only issue was that we waited in line for 45 minutes and only had 3 people ahead of us when we arrived. Other Uhaul locations have had a much faster check in time. There were only 2 people working but they were apologetic about the wait and seemed to be doing their best to get people checked in.

Robin W. 
Évaluation :
5

Excellent service! Polite, friendly and resourceful. When the running lights wouldn't work on the trailer, the owner quickly diagnosed that I had a bad fuse. He located the fuse, and had a replacement handy! Then apologized for the delayâ€"which was my fault. This I the third time I've rented from this location this year, and every experience has been excellent.

DAVID D. 
Évaluation :
5

Super easy. Had carts available. Really helpful

Judy S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce V.  |  Premières impressions 
Évaluation :
4

The facility was training a new person and somewhat understaffed at the moment we were there. 3 people were needing help with one new employee. The employee kept her composure and handled the situation well.

JULIE P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
1

Piss poor customer service.

Matthew E. 
Évaluation :
5

Truck was not clean. Windshield was awful... The heat that comes from engine/tranny onto the floor on passenger side was horrible, hot!! I could not put my feet on the floor at all.... Way to hot....

CAROL W. 
Évaluation :
5

Awesome drop off, Fast, courteous and professional.

Dale S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terra H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COZETTE WINDETTA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca B.  |  Premières impressions 
Évaluation :
5

Sam Hocter was exceptionally pleasant to work with and I look forward to our next meeting. I encourage anyone who is interested in renting from this location to meet Sam and say hi!

BRIAN A.  |  Premières impressions 
Évaluation :
3

The location itself looks pretty rundown. Employees were not overly friendly, but were quick and to the point and got the job done.

KAYLEE J. 
Évaluation :
4

Air-conditioning great, handled well. People got me through to i needed to talk to everytime. Merci

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virgil W. 
Évaluation :
1

I picked up my trailer and then was told I was good to go. I went home started packing and then was called and told I would be called in as a theft if I didn't rush back up their to grab a contract which put a huge hold up in my moving. I was also told that I wouldn't be charged a hold fee of 20 $as I was paying with a card. I was told that 4 times and was still charged the 20 $extra and I still have yet to get that back. They just seemed very unprofessional at this location and seemed that they didn't care about customer service. Won't use again.

BRITTANY B. 
Évaluation :
4

I was supposed to get truck and trailer here. But day before I'm to pick up I get a call to tell me they have no trailers. They tell me I have to drive an hour and a half to Helena to pick it up if I want one. The owner was also nice enough to tell me to ride my husband's motorcycle up the UHaul ramp to put bike in it. I found him very rude.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Excellent customer service and very well maintained facility.

KEVIN ROBERT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
5

Chris did an excellent job of getting us going. He did a great job in showing how everything worked. After we left the turn signals quit working but I returned on a Sunday and they got everything fixed very quickly. Excellent location.

CEDRIC K. 
Évaluation :
5

Not sure I would use these again. One person would tell me one thing and the next call it would be completely different. Your website wouldn't allow any changes and your app wouldn't work at all. When I ordered the Uboxes the gal I spoke to put the wrong truck in and it turned into a huge mess when we tried to pick them up. Then we were given a metal ubox which no one told us it was smaller than the wooden ones and 89 vs 59. Really didn't even get a choice.

Michelle M. 
Évaluation :
1

I had to do all the checks for them when I arrived to drop it off.

SHARLYN W. 
Évaluation :
5

Hurlburt was awesome! Very helpful and knowledgeable, really nice man.

Tom M. 
Évaluation :
5

Awesome facility and 10/10 manager!

rex l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C.  |  Premières impressions 
Évaluation :
5

Thank you!!

Barbara B.  |  Premières impressions 
Évaluation :
5

Very Nice Experience

Joseph C.  |  Premières impressions 
Évaluation :
5

My favorite place in Great falls. Best customer service and prompt!

HUNTER M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M.  |  Premières impressions 
Évaluation :
5

Amazing facility and great price. Having so many carts available to haul your items to your unit is fantastic. Travis was great even though he was super busy.

JASON L.  |  Premières impressions 
Évaluation :
5

Cleanest, most secure and friendly storage place i have ever utilized in my 40+ years of military and civilian moves. Extremely satisfied so far. Sam and Seth were very professional and helpful. Good crew.

ROBERT B.  |  Premières impressions 
Évaluation :
5

Store manager was so helpful , and knowledgeable. I would absolutely recommend this facility and and staff with no hesitation. Thank you so much for smooth Move and storage recommended space as it worked out so seemingly perfect for us .

Thomas M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Del H.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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