Customer Reviews for U-Haul Moving & Storage of Greater Miami

5 020 évaluations

1000 NE 1st Ave   Miami, FL 33132
(Downtown)

(305) 358-9291

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(305) 358-9291

1000 NE 1st Ave
Miami, FL 33132
(Downtown)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

So friendly the workers especially jenifer

Josshua A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRYSTAL S. 
Évaluation :
5

The trucks to have cruise control

leonie L. 
Évaluation :
5

Friendly helpful staff

MAGNOLO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE B. 
Évaluation :
1

the storage unit I received was inconvenient to put my stuff in and the unit states it's for a studio apartment, however I can't even fit my bed. I would like to get another unit

Anais C.  |  Online Move In 
Évaluation :
1

Location is charging me extra for cleaning fee and vehicle provided for me was very old. Starting the vehicle was not easy. Took a couple of tries to start the vehicle. Took time to take the keys out as well

MANJEETH REDDY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beatriz R. 
Évaluation :
3

Online pick up wasnt working properly

Amanda F. 
Évaluation :
1

Don't lie about availability 5 sites in Miami said no 9f van available This site said yes come in we got it ! Then upon arrival pull bate and switch on me !!! Only 17F truck available with no time to look I get a dirty old ( 97 miles junk ride) The whole ride struggling engine not pulling more than 60 miles Ian hour my 2 day trip turned into 3 long days of TORTURE with stoping every 3 hours to gas up for 100$ truck consumed gas like I've never seen b4 ( drove 10,12,17,20,24,26 footers) Horrible experience with Uhaul !!!

THOMAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

INIGO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA M. 
Évaluation :
3

Nothing exceptional. Check-in process very confusing. The cabin didn't feel very clean in a context of COVID-19. Otherwise no complain. Equipment in condition.

OLIVIER S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Siarhei P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIO S. 
Évaluation :
4

I didn't get the email laying out the return process so I had to guess what to do. Didn't take interior pics to confirm I returned a clean vehice with 3/4 of a tank of gas. Dropped the keys in the box too soon. Unpleasant experience in the rain! And there was another customer running around the parking lot too.

KIRKLAND J. 
Évaluation :
1

I wouldn't recommend any u haul location. This locating was good with the basics but did not truly help me. I had a res. At 7 th Ave and 54 th in miami. Call as I'm driving there to say I'm on my way. I arrive 30 min later to a cancelled reservation because they have no trucks ( claimed they left a vm). I ask they change it from 24 hrs to 4 hrs so I can at least move, they refuse with 2 trucks sitting in lot. Had to call to get another truck 6 miles away. I get truck , they refuse flat out to give me 12 mile credit for their mistake. The new location ( 1000 Miami Ave) is nice but in the end helper very little, just blamed other location. Called service center several times and first location who canceled me (where he yelled at me) with no help in the end. They are so busy they could care less. Don't use u haul if you have another option. Moved 2 hrs late, and got caught in rain thanks to their mistakes. Horrible experience.

GEORGE Q. 
Évaluation :
5

The best professional & friendly staff, Thank you !!!

EDWIN G. 
Évaluation :
3

There are no downtown Miami gas stations that can fit a 17' truck and I only drove in downtown Miami - therefore was not possible to get gas without potentially damaging truck - I did not mind having to pay for the 2-3 gals of gas at the hyper inflated rate but feel the 30 $additional gas for for those 2-3 gals was a complete rip off. You just took advantage - it isn't like the service was outstanding - I literally had to chase for the added equipment (trollies) and when returning had to wait 15 minutes to be processed - actually just to get into the lot and then to get out of lot, person picking me up and I had to wait another 15 minutes until trucks blocking the entrance / exit could be cleared.

Mark P. 
Évaluation :
4

Me cobraron dos galones de gasolina solo use la camioneta por 7 milla , son unos ladrones en esa tienda

DANIEL P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacques M. 
Évaluation :
5

There was a homeless guy hanging out on the 5th floor. I reported it to staff and they escorted him out.

Cynthia M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER A. 
Évaluation :
5

Great service. We were renting uhaul for the first time. The guy who showed us everything (ramp, open/close, etc) was very helpful and friendly.

RAMPRASAD N. 
Évaluation :
4

street access/approach was a bit challenging, but that is out of UHaul's control. Staff was excellent! Quick, helpful, very professional...

SETH O. 
Évaluation :
3

We had blankets which we did not use still in plastic and returned them the next day as they were closed when we left. We asked for a refund but even though the company in Charleston where I dropped the truck off said they could give me a refund but when I told them that Miami would not give a refund they said they could not either because of Miami's decision. This only came to less than 30 $dollars. So no I am coming back to Miami and will rent from Penske because of this action . Steve Miller 843-371-0419

STEPHEN M. 
Évaluation :
4

Always make sure requested equipment is loaded on truck.

SARAH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devlin E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALDO G. 
Évaluation :
1

I'm writing to you regarding my truck rental returned today. I waited until your employee reviewed and checked the whole truck letting me know everything was OK and I told me I could go. I requested a receipt and he told me it would be sent by email. I have attached 3 emails where it show final charged of 80,24 $ (sent twice) and a 3rd email showing 354,82 $. As I was surprised i immediately called your office and came in to verified what happened. I don't recall hitting anything on the truck and very surprised that after I left passed sometime and suddenly telling me it had a dent on the roof. Why I wasn't told before I left premises? It took a while to for your employee to acknowledge and/or someone else could have done it. Can you please let me know if you can do something about it, I should not be penalized for it. This truck as so many dent and scratches all over.

Fernando E. 
Évaluation :
5

The person at the front desk and the person that greeted me when I came back were super nice, A+ customer service but the van wasn't super clean in the driver seat.

Gregory J. 
Évaluation :
3

I received a 15” truck with gas tank having 33 miles of driving left. The windshield was dirty with bird feces. The truck was not at the location marked in the self pick up. I have rented a truck via self pick up about 6 times this year. And half of the times the key was not in the locker, but I had to pick it up at the office. So in those occasions I have to go to the office, wait on my phone the be approved by the operator, and then pick up the key. (Which I can only get when I locate the truck, though the truck was not in the right spot) Also, the app is very slow and loses connection from time to time, which is frustrating especially when you are outside with your phone under the sun or rain trying to pick up the truck. Every time I have to provide a photo of my ID, which is inconvenient to take when you on the go. So literally I have to use the trash can by the office to place my ID on it to take a photo. Hope this helps to improve your service. I'd be happy to keep using U-Haul in the future. Merci.

Anton B. 
Évaluation :
5

Great Service

ROY B. 
Évaluation :
1

I was overcharged and sent two invoices. I was billed and charged for the correct amount. Then they sent me a duplicate bill for way more and charged my credit card. Both charges are still on my card.

CHARLES H. 
Évaluation :
5

I definitely recommend this location! I came with already a big issue from another location and it was very time sensitive. Nick and the whole team were very helpful and understood the situation very well. Thank you very again for the help!

FLORIAN C. 
Évaluation :
5

Yes the dominican lady,sorry mi amol,se me olvido tu nombre, was amazingly! OH, and the gentleman who help me return the keys, sorry papi,not good with names,but he has an Egyptian tattoo in his arm. His awesome!!! Thank you.

JOHNNY Q. 
Évaluation :
5

Staff is always helpful, have had 3 storage units here for 26 years for our business, and move holiday decorations in and out throughout the year and they always are there to assist.

GLENN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATEUS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILBERT H. 
Évaluation :
5

The staff in the morning was amazing and very helpful!

ALEJANDRA U. 
Évaluation :
5

You need to work on keeping your o line inventory up to par with physical inventory. I made 3 reservations for Saturday and all the locations I went to were overbooked by a lot. As a client, this is a huge inconvenience. The services at the Branch was amazing. Employees were pleasant and handled the situation well.

ROBERTO P. 
Évaluation :
3

They gave me wrong location and wrong price estimation in the phone than that includes the milage and insurance

NICOLAS A. 
Évaluation :
3

Equipment perfect , front desk not so friendly. The guy who brings equipment very cordial.

ANDREA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
2

THE MOBILE PICK UP PROCESS WAS SO TEDIOUS I WOULD NEVER AGAIN CHOOSE THAT OPTION ON TOP OF THAT THE VAN WAS FILTHY AND WHEN I SAY FILTHY I MEAN FILTHY IT STAINED ALL MY COUCH PILLOWS I WAS SO UPSET THEY ARE black now they started out as beige I WAS OVERCHARGED AS WELL. horrible location and experience never again

denys A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MANUEL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cayetano G. 
Évaluation :
5

Muy bien y rápido

TITO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY B. 
Évaluation :
3

Educate your salespeople to be able to answer simple questions

keith J. 
Évaluation :
5

The woman that checked me in was super.

PABLO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

AUSTIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTURO G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan V.  |  Premières impressions 
Évaluation :
3

En caso hubo 2 errores de millage y gas no era lo correcto, nomas Diria que revisen mejor antes de e tregarlos como clients confie en el personal pero falke..

CARLOS Q. 
Évaluation :
2

the inside of the truck bed was wet, when i asked the attendant what the miles per gallons was for the truck she said "i dont know you have to look it up"

MAHMOUDMAHMOUD S. 
Évaluation :
4

One service agent was inattentive and hesitant in providing good customer service, lack of eye contact and refused to acknowledge my presence. However another young lady stepped in and took over offering us excellent customer service. I appreciated her assistance and she was extremely helpful. I'm sorry I didnt get her name. The poor service rep wore glasses I should have gotten her name. Everyone else made up for the first negative encounter.

MICHAELANTHONY S T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernardo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHDANIEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
3

Truck was very old on worked really bad, I was not able to clean the windshield wipers doesn't works head light doesn't work also

Andrey U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alejandro I. 
Évaluation :
5

The trailer had not been cleaned but it wasn't real dirty. The jack didn't work properly though and the associate said there had been a work order submitted but it was continuously rented so they hadn't had time to repair it.

KENNETH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOGAN C. 
Évaluation :
2

Bad service

Roberto N. 
Évaluation :
5

Everything was ok, and the lady at the counter was very nice and open to give options and advises.

LEONARDO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANA LISBETH G. 
Évaluation :
5

Great uhaul in Miami

Hannah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence H. 
Évaluation :
3

When it comes to the storage units available no one guides you on how to enter the facility & you have to learn it yourself. No one guides you to the units available, they just give you a sheet of paper & have you go on your own. Not the best customer service experience in that aspect.

JOHANEL R. 
Évaluation :
1

First, the size demensions I confirmed were not what I got,, and the website does not explain about having to use a ladders steps to access your unit.. After this deception, the girl that changed my unit after looking at a few units. Was super Lazy, rude, and would not detach from her phone to give me instructions. I had to return 4 times. Once for the code, once to figure out I had to use it for both doors just to find out I needed a card to do this, plus, was never given a lock...the van I rented did not have a dolly so I had to go searching for one and get the ok to take it...this burned up about 2 hours of my rental time. As I was finally moving in there was a huge rat trap in my unit which makes me very nervious of having my belongings infested.. there was a strong scent of Marijuana on my floor and 2 unit with people bathing and sleeping in the units like a hotel. One guy even had an extention cord going to his unit and closed himself inside.

Craig E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVAN A. 
Évaluation :
4

Told Virgin - lady that gave me contract - that I did NOT want insurance. My credit card covers rental cars/trucks. She charged me 20,00 $ anyway. I asked fir charge to be removed when I returned truck and two women and one man talked to each other in Spanish and then Raina said “I'm just doing my job”. I only kept cargo van from 8:00 until 5:30 NOT EVEN THE 24 HOURS I PAID FOR - BUT I returned can with more gas than was in van when I got it. Windshield was filthy. I asked an employee if they could clean it and he turned on the wipers and told me “we are short staffed”. The inside had sticky finger prints just in my line of vision so I used a couple of handiwipes I keep in my purse to clean windshield. OUTRAGEOUS comment! I want a credit of 20,00 $ to my MasterCard. Thanks for a prompt response.

Lynn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS P. 
Évaluation :
5

amazing service fast and efficient

ANITA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVELYN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARDO R. 
Évaluation :
5

Great crew! Very helpful and great attitude!!!

SEBASTIAN F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
3

The quality of the equipment and the customer service were pretty poor: 1) The vehicle seats were ripped and several warning lights were on in the dashboard. 2) customer service upon returning the vehicle was crap.

Eugenio D. 
Évaluation :
3

No space to park my car. Rental truck was nasty inside. Service was friendly and efficient. Was not surprised with hidden fees. Overall, fine, I got the job done.

ALEJANDRO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMETRIUS R. 
Évaluation :
1

My truck turned off twice in traffic . Later in the evening ,My truck broke down at a light and had to get towed . Towing took long and communication was poor . It was late at night and it was raining. At no point did uhaul apologize for this inconvenience nor compromising my safety . Terrible experience . Would not recommend or ever use uhaul again . Attendant at facility with pickup were also not friendly . Uhaul also sent me two different addresses for return . The one in my initial confirmation asked me to go to 8000 Belvedere road . However in a text it said 4371 okeechobe blvd . This service was so unprofessional and unorganized .

PAOLA B. 
Évaluation :
5

The van had a serious roach problem inside. I had to empty out all my boxes because i didnt want to transfer any bugs to my other location! Was not worth the time.

STEVEN A. 
Évaluation :
5

The staff went above and beyond and were so much fun and helpful!!

kimberly h.  |  Premières impressions 
Évaluation :
5

I received awesome dedicated customer service from ALL employees! They all showed dedication to a job well done! Promptly offering any advise and answers to my questions with a smile! I really appreciated their concern to provide me with the best options for my move! All staff were kind, friendly and customer service driven! Glad I chose this location! I watched as they serviced other customers prior to serving me, and they were definitely on their job providing the best service and the best options for each individuals needs! Thanks guys! Keep up the great work!

Juana W.  |  Premières impressions 
Évaluation :
5

All staff at this location were helpful, kind, patient and customer service driven! My rentals were both smooth transactions! I did read reviews prior to selecting this location and I can honestly say I received stellar service from each employee I dealt with ir spoke with start to finish Thx guys! Kudos for your dedication to grandiose customer service! Keep up the great work!!!

JUANA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MAURICIO G. 
Évaluation :
5

Give your current employees a raise, there great!

ALBERT E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES ALEXANDER V. 
Évaluation :
1

Water damage inside my storage unit along with a cockroaches infestation.... lost many valuable items due to the water damage and end up with cockroaches IN MY HOUSE!!! So, you pay Uhaul to store your belongings get back home with spoiled stuff and a bunch of cockroaches inside the boxes! FANTASTIC STORAGE SERVICE U-HAUL!!!!!!!!!! Now I have to deal with our insurance company who does not want to pay me!!

DANIEL F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CESAR P. 
Évaluation :
5

Great experience the staff from the person who initially wrote the contract to the different people that brought the vehicle everybody was excellent

Alfred M. 
Évaluation :
2

Vehicle interior was not fully cleaned. Also I was told I could leave the truck on site overnight and could not. Had to pay for the parking else where. Also got no credit for the extra gas I had to put. Almost impossible to predict the dollar value you need to refill if the tank wasn't full.

DANIEL M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hakeem B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO R. 
Évaluation :
1

I was charge for a roof damage , damage that was already there or non existent , I was charge more than I even rent the van ,when no damage were done during the time I had the van , I had insurance and they told me it cover everything but the roof , I find it very untrustworthy and fraudulent

Thibault V. 
Évaluation :
5

Keep up the good work

FELIX P. 
Évaluation :
5

Smooth experience. Nice and easy. Great staff.

KEVIN B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LUIS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teresa M.  |  Expérience générale 
Évaluation :
5

front desk lady jennifer was excellent

Cristobal C.  |  Expérience générale 
Évaluation :
1

You have rodent problems and the facility conditions are terrible

Felipe V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice T.  |  Premières impressions 
Évaluation :
5

The in store staff was extremely helpful, the gentleman who made my truck contrac Jose Alvarez and the young lady who made my storage contract Jazmin Beltran Gomez both made it not only quick and easy for me but were well versed in the job and were very courteous. There was two other young ladies present behind the counter who also interacted with me and were very helpful and nice. Everybody was smiling and the overall energy in the store was pleasant.

PAUL D.  |  Premières impressions 
Évaluation :
5

BUT I LEFT MY KEYS AND DAT U-HAUL I RENTED CAN SOMEONE HELP ME OUT WITH DAT PLEASE CAUSE I DONT HAVE THEM

SHANEETRA S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERRENCE P.  |  Premières impressions 
Évaluation :
4

Very kind and helpful team.

Brian F.  |  Premières impressions 
Évaluation :
2

I am now aware now that Miami is 85 % Spanish. The storage in Miami wasn't climate control. Climate control should be mandatory in all of Miami units. The staff knew only Spanish. They need interpretations or hire someone native that speak English. Jacksonville was okay. I had to call corporate to fully comprehend my reservations. 3 locations were not able to explain anything to me . I know things are hectic for everyone, just letting UHaul know things can be rectified. We used UHAUL in the last at least 8 times before this reservation.

CANDACE W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steven o.  |  Premières impressions 
Évaluation :
3

The building should be maintained, it has a lot of humidity and bad odor. The building has some floating issues especially in the entrance at the load/unload area. In addition the structure itself is dark which leads to an unsecure feeling.

Lizmar B.  |  Premières impressions 
Évaluation :
5

I'm happy services

OMER S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saliha N.  |  Online Move In 
Évaluation :
5

The staff was very friendly and helpful. Thank you U-Haul for always providing 5 ***** Star service!!!!!

George M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ICAT L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

johana r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLAS B.  |  Premières impressions 
Évaluation :
4

Some times we cannot enter in our client web. site with the codes.

AF SELECTION CORP. A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET J.  |  Premières impressions 
Évaluation :
5

VERY NICE PEOPLE

carlos l.  |  Premières impressions 
Évaluation :
2

They personnel are very aggressive and rudeness. They behave like every one is a criminals. Obviously, they need a advanced human relations course. Unprofessionally disgusting.

JOSE A S.  |  Premières impressions 
Évaluation :
5

The entire staff is extremely friendly, helpful and professional. They were experiencing a problem where the internet system was disabled for the entire location, but were helpful regardless. great!

jeffrey l.  |  Premières impressions 
Évaluation :
5

They had excellent customer service no wait no hassle it was a wonderful experience

carol m.  |  Premières impressions 
Évaluation :
5

Quick easy and everyone was helpful

ALLAN A.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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