Customer Reviews for U-Haul Moving & Storage of Greece

6 034 évaluations

1661 Long Pond Rd   Greece, NY 14626
(@ Ridgeway Ave)

(585) 227-4520

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(585) 227-4520

1661 Long Pond Rd
Greece, NY 14626
(@ Ridgeway Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Good customer service

SANTIAGO JR M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

IRISNEREIDA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASONMICHAEL D. 
Évaluation :
4

manger is pleasent and easy to work with 7am after long weekend proved very busy however they wisked my rental through very quickly!

PHILIPD P. 
Évaluation :
5

Staff is very knowledgeable and friendly

Scott B. 
Évaluation :
5

Very helpful and friendly! Will definitely use this location again

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolena L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve D. 
Évaluation :
5

Please make improvements on the photo upload on the mobile app. I was unable to upload a photo when returning the rental equipment at the drop off location.

EFRAIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiara f.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emma K. 
Évaluation :
5

Mirror on truck was not aligned. Cannot be moved by self as requires tools to rotate.... annoying and dangerous

JOSEPHALAN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hiram J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISDAVID N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALDINEM T. 
Évaluation :
4

Could not pick up trailer until late in the day. My preference time was ignored.

THOMASL W. 
Évaluation :
5

Jeff and his team do a great job !!!!

charles G. 
Évaluation :
5

Gentleman behind the counter was extremely helpful during a stressful time. Made the whole check in/check out process go smoothly. Showroom was extremely clean and organized. Overall, very satisfied with my rental experience.

STEFAND F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELW V. 
Évaluation :
5

Shame on the last borrowers for not sweeping out the trailer. I picked up a threw away debris that was left in the trailer. Staff member was very nice and helpful.

SHARONM D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon C.  |  Expérience générale 
Évaluation :
1

Not rip people off by 100,00 $

MICHELAFRANCES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSANS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNM W. 
Évaluation :
5

Chris went above and beyond for me today. He told me that my vehicle had a flat and provided all the service he could to help me out. He was the only person working to store, but managed to help all of the other customers as well as help me not only with the installation of the hitch, but with the unexpected flat tire. He was so helpful and professional. Can't say enough good things about Chris.

JOE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHERI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eileen J. 
Évaluation :
3

Over charge me

Theresa G. 
Évaluation :
4

Need more people working on the weekends.

JEFFREYD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTALAN M. 
Évaluation :
5

My rental was quick and easy. Just what I needed!

PHILIPHAROLD J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNALLEN K. 
Évaluation :
5

The truck was junk. No window handle, broken side view mirror, smelled of smoke, driver seat falling apart and dirty everywhere. You need better equipement if you want my business again.

Robert P. 
Évaluation :
5

I have rented a truck here a couple times in the last few month and have been here to buy boxes multiple times, since we are in the process of opening a business. The service has always been above and beyond my expectations and we will be returning to U-haul in the near future.

SUSANELAINE Z. 
Évaluation :
2

Don't rent out dirty, unsafe trucks that are empty on gas when you pick them up.

Patricia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSERAMON H. 
Évaluation :
5

This location has always had GREAT customer service. The man that checked us in was GREAT. UHAUL sucked cuz they had an issues with their computer systems and the check-in put us BEHIND schedule 1 hour.

Alfred F. 
Évaluation :
5

Everything was grate . very friendly stuff very helpful and fast in and out .

WILLIEP J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

C.J. B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert O. 
Évaluation :
1

U-haul as a company should be ashamed of themselves from the booking to the pick up and their lack of trying to compensate for their failures. U-haul has no respect for their customers or their customers time. The booking process was a game of bait & switch.Quoted a price and 5 minutes later when actually purchasing the rental, price was 230 $higher than quoted.Even standing in the store with a cheap quote on my phone the guy says his computer shows a higher price and we had to use what his computer quoted. We reserved a 26' truck, arrived to get it and were told to come back in 3 days to get it. Meanwhile our household goods are all packed and we have movers lined up to help us load and hotel reservations booked. If we waited 3 days all of that would need to be cancelled at the last minute, some of which is non refundable. We were offered a 20' truck which did not hold all of our stuff. The only “compensation” u-haul offered was an extra day for free, a 40 $savings. We did not want or need the useless extra day. In fact we returned the 20' 2 days early. We now have to rent another truck to complete our move from NY to SC because of U-hauls incompetency. They also claim there is a 50 $guarantee if they don't have the equipment ready for you….still waiting on that. You can bet I've been charged for that 20 footer but no 50 $refund is found. I thought uhaul would be better than this, I went with them even though Penske was cheaper. Be advised, look elsewhere!

Edward M. 
Évaluation :
5

Nothing. Very professional and efficient!

EDWARDJ B. 
Évaluation :
5

Keep up the good work!

Raul S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deborah J. 
Évaluation :
3

Some of the equipment I reserved online was not available. Some of the moving supplies I purchased online to pick up in store was not given to me, so I had to go back to the store the day of the move to pick up the plastic covers because of the rain. The equipment that wasn't available wasn't the service person's fault, but the system shouldn't allow me to reserve what's not available.

Lael D. 
Évaluation :
5

Rien

Ryan S. 
Évaluation :
4

everything was clean staff was friendly very prompt easy to pick up and drop off

MARY K. 
Évaluation :
1

I not happy of this !!!!

James C. 
Évaluation :
1

Gas tank was on empty Side view mirror was broken. Paid for an extra day and was told three times that the truck was due back at 11am. Received a rude phone call at 7am telling me they needed the truck back immediately or I would be charged for an additional day.

Chris W. 
Évaluation :
5

All three gentlemen were amazing the one at counter in morning time opening store at 7 a.m, Jim who brought truck out for us already started warmed up with heat on, gentlemen at 12 p.m when we returned truck definitely a five star rating will recommend to all family and friends and will always go back thank you so much again guys for your hard work and for being here for me and my little girl god bless you all always ❤️❤️❤️

Xiomara C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLOA F. 
Évaluation :
5

The installer was quick, friendly and a pleasure to work with. He explained everything he was doing and went over everything in detail.

Sandra S. 
Évaluation :
1

The manager was complete tool, he was rude, unprofessional and very pissed off that he had to get my information required to check me in. He was annoyed from the second I walked in. The employee apologized for his behavior. Personally I think the manager was on drugs. I'll never rent from this location again.

Jayson T. 
Évaluation :
5

Friendly - Simple - Easy

Bill G. 
Évaluation :
5

Nothing! You guys are awesome!!!!! Thanks!

Christopher M. 
Évaluation :
5

Great experience at this Uhaul location. Staff was knowledgeable, helpful and good to work with. Merci!

Tony C.  |  Expérience générale 
Évaluation :
3

I signed up for mobile pickup for a truck because I wanted to pick it up at 7:30 on a Sunday. When I went into the UHaul app to pick up the truck, I got a message stating that my reservation was changed to hand pickup, and that I should come back at 9:00 when the store opened. I lost an hour and a half waiting to pick up the truck. The explanation that I got for the app not working was that someone forgot to put the truck key in the lock box. At least they extended the time for me to return the truck since I have lost 1-1/2 hours waiting.

JACKDOMINIC P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELBERNARD J. 
Évaluation :
1

Provide the equipment that was actually reserved

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRANTEDWARD W. 
Évaluation :
3

I put twice as much gas as I need back into the tank and was seen on the gas gauge clearly. I still got charged an additional 3,00 $ for being 3 miles over the estimate. I told the guy before he printed out the receipt and I still got the mileage charge. Seems petty HOWEVER, if 3,00 $ means so much to Uhaul then must not be petty for me to mention it. It is so annoying and a DELIBERATE strategy that the tanks are not topped off and nearly impossible for customers to not go over the amount they actually used. UHaul makes money on gas.

EARLBATES III R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHENRUSSELL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRANTEDWARD W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHNF M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SPENCERCUYLER K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

This is the only uhaul location we like to use. Very friendly and always professional

SUSANS D. 
Évaluation :
5

Everything went smooth, was in and out in about 5 minutes total

OMURM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONYL Y. 
Évaluation :
2

I was scheduled for my hitch installation on 10/11 at 7am. I drove 40 miles (one way) . When I arrived at 7am I was told my hitch had not arrived. Why wasn't a call made to tell me? My appointment was made 9/22. While at the location I talked to someone at the call center and was told she couldn't help with any concessions. My contact at location was Chris. He was apologetic. My hitch got installed 2 days later. My plan was to also rent a trailer in December to take to Florida. Not sure what to do at this point. Thanks

Gary B. 
Évaluation :
3

Truck barely drove in a straight line. It shook all over the road. It was hard to even keep the truck in the lines. Worst experience I've ever had with U-Haul. And I've used U-Haul many times. Maybe it's time to use other companies next time. And they had brand new trucks sitting there instead they gave me the oldest truck in the parking lot that had damage all over it? When there was atleast 3 of the NEW same size trucks sitting there.

kyle O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROYREX W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERENCEM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
2

9:00 am installing hitch, person said not there. Not happy call main office was told hitch del 10-07-21.

Alan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jade R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Fast and friendly vary easy to rent

RAYMONDD F. 
Évaluation :
4

Have more help

Matthew M. 
Évaluation :
3

I wished the uhauls were located in other areas closer to my home.

LEWISR JR P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARIC P. 
Évaluation :
5

Great service. Friendly: knowledge able staff.

MICHAELA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa C. 
Évaluation :
5

I tried to rent one uhaul on state street in Rochester New York online by using my phone and it never went threw. So I went down the street to the one on lake ave. and the employee was very rude. He mad me feel like I was bothering him and just wanted me to leave. He kept saying everything is booked. So I called 1800 number to rent another truck and the representative-said there was on available at that site. So I ended up going to the long pond rd. location and the two guys there were very nice and friendly. They were super helpful and me feel like they wanted my business. I will just go to the long pond rd. location any time I need to rent a truck in the future.

SHAUNM B. 
Évaluation :
5

My experience was FANTASTIC and Chris was friendly,informative and professional.

Colleen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KALYNJUDITH C. 
Évaluation :
4

They were both very helpful

JUANEUSEBIO P. 
Évaluation :
1

I had a reservation at lake ave and the truck wasn't back from the previous person that rented it. I had to go to long pong to get a truck there. It was a big inconvenience

GINAM M. 
Évaluation :
5

Great Uhaul rental location. Friendly and helpful!! Best I've ever been to.

Roderick F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERIANNECATHERIN P. 
Évaluation :
5

Love uhaul service,I have been using it for long time and will continue to use it, it's convenient fair price and more ..,thank you

MATEYOSY K. 
Évaluation :
5

Great experience

Tony C.  |  Premières impressions 
Évaluation :
3

First time using that location

Velina W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL STEVEN R.  |  Expérience générale 
Évaluation :
4

Staff was extremely helpful, even though short-staffed. Facility door was missing hold-open leg; drinking fountain was not working; bathroom door hinges loose, making it hard to use

PAUL STEVEN R.  |  Premières impressions 
Évaluation :
2

While calling the location the phone just rings, then a customer service representative from a call center can't provide, change or update your info they can only take payment..they do not have an email address on file and we are told because Uhaul has 3 different computer systems..customer service via telephone is a tragedy..staff at the location did not enter correct info, initially , but very helpful otherwise

Lucretia S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deborah J.  |  Premières impressions 
Évaluation :
5

Excellent service and friendly!

Jean D.  |  Premières impressions 
Évaluation :
5

The employee who was working was getting ready to leave for the night, but went out of his way to help me access my unit that I signed up for online. He was so helpful and wonderful and saved me a lot of frustration.

Courtney D.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashley G.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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