Customer Reviews for U-Haul Moving & Storage of Green Mt

3 777 évaluations

12300 W Cedar Dr   Lakewood, CO 80228
(north one block of Alameda and Union intersection on W Cedar DR)

(303) 986-5524

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(303) 986-5524

12300 W Cedar Dr
Lakewood, CO 80228
(north one block of Alameda and Union intersection on W Cedar DR)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Randi R. 
Évaluation :
5

Nothing everyone was very professional and friendly

Gary K. 
Évaluation :
2

I had entered the store location and waited for several minutes and no one was coming so I walked around the lot to the maintenance shop and finally found an employee who said they would be right up. There should be a way for the customer to inform the employees that a customer is there. Also, while I was trying to find an employee there was someone in the shop working on what I'm guessing is their personal vehicle.

Sarah H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Courtney P. 
Évaluation :
2

I had pickup at 8. I was told on arrival at 8 that the overnight crew didn't do their job, and it wouldn't be ready until 9. Then the app gave me the wrong address so when I went to drop off I was in the wrong location. The only reason it's 2 stars instead of 1 is that the employee who helped me out was friendly and helpful,

Ryan L. 
Évaluation :
5

The best performing UHaul that I've rented to date ( and I've rented many). The personnel at the site were exceptional, as well.

ian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison C. 
Évaluation :
5

Employee was very courteous and very informative and accurate. Order was easily placed and trailer was installed quickly and trailer return was outstanding.

carlos O. 
Évaluation :
5

They were amazing and fast did our pod and uhaul efficiently and so accommodating moving pieces around for us

Rosalee K. 
Évaluation :
4

Friendly staff , quick to process me in and out.

Scott T. 
Évaluation :
5

Everything satisfactory.

Gordon D. 
Évaluation :
5

Excellent staff!

Juila B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
3

Guys working were great but there was no van available when I got there. I booked it a week in advance! The guys said it happens all of the time! You need a better/different reservation system!

Elaine J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffery C. 
Évaluation :
5

Keep doing what you're doing!

Bryan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanner G. 
Évaluation :
5

Great staff. Made it an enjoyable experience.

Mike G. 
Évaluation :
5

I loved my experience, it was really nice to get a refunded for bringing the trailer back a day early. The tires were low on air but that was an easy fix. I would really like the option of renting a dump trailer too, but no complaints from me!

Travis S. 
Évaluation :
1

We were charged TWICE with unauthorized charges and y'all are LYING about when we returned our trailer in order to charge more. No, we will definitely not be putting ourselves through this again.

Benjamin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsey S. 
Évaluation :
3

When you do an after hours Moble check in & your supposed to be contacted the next day in order to resolve the bill make sure that happens so customers who are on a tight budget, ie retired/disabled & on SSDI, can pay their bill with U-Haul in a timely manner w/o disrupting personal finances…I was billed 20 days after I dropped off my rental…not very happy about that.

Tonya L. 
Évaluation :
5

Just have more selection on sight. Lot was empty. Employee was awesome and communication was also amazing! I was quite impressed with the customer service, in person, on phone, and via email.

Diane B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corey R. 
Évaluation :
5

Helped remove trailer and park trailer

Cliff P. 
Évaluation :
5

The gas tank only had 1/4 tank left. Would have been nice for the staff to fill it up between rentals.

Stephen E. 
Évaluation :
5

Marcus, Isaac, Ryan are amazing! God Bless them!

ANNETTE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa L. 
Évaluation :
5

All of your employees deserve a thank you at minimum. They all were courteous and very helpful. Thank you all.

Eric F. 
Évaluation :
5

The customer service we received was fantastic. Really appreciated the friendly helpful staff!

Katherine I. 
Évaluation :
3

AC only worked about 30 % of the time. We moved on the hottest day so this was miserable. Also, I selected moving pads when I reserved the truck, these were not provided to me. I was told they were out, this was not ideal. Otherwise good experience. Le service à la clientèle était génial.

Heather M. 
Évaluation :
5

We had a major problem with our one way contract, not here in Florida but in Colorado! We thought we signed a contract for a one way to Florida but we got pulled over by by a local regional manager who said our contract was only good to Kansas . So they had my family get out of the truck on the spot and had it towed, I believe there was a miss communication in Colorado which lead to this! We were a few days late due to our other truck and 5th wheel breaking. Down, so we called the national number and they had no notes of such. Nore we're there ever any missed calls so hard to say what really happened! But once they got the truck back, they were nice people in Florida. We ended up getting a storage unit until we find a house here. I guess one should always double check the contracts.

Dylan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

I wish I could remember the person that helped me. Hopefully it's in your records, but he was amazing. Very helpful and solid personality. It's hard to find good employees now a days, try to keep him;).

CHRISTOPHER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stacey K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greer D. 
Évaluation :
4

Friday was a disaster with 3 missed appts due to customers not returning vans on time. Got the gurantee. Finally got rental on Sunday and all went well with van and customer service.

rick H. 
Évaluation :
5

Hard to improve perfection! I didn't have to wait but a couple of min to be helped, basically in and out. Returning was the same. Customer service was 5 star, Isaac was the best and I'm picky. He had such a pleasant and upbeat attitude, even though it was boiling outside. I will not go anywhere else to rent, mainly because of the service I received. Vehicles were in great shape, condition as well.

Lisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecil P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey V. 
Évaluation :
5

I do a fairly heavy and frequent amount of business renting trucks and trailers as well as storage from this Green Mountain Uhaul facility. I am always very happy with the service provided by the U Haul staff at this location. You have a great team over there with Marcus, Isaac, Dave, and Ryan. Kudos to those gentlemen!

Cecil P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter T. 
Évaluation :
5

Isaac was such an amazing help with everything we asked of him. He is warm and friendly and he is very happy to help you with anything you need. I would definitely come back to work with Isaac.

Ericka V. 
Évaluation :
5

Keep up the great customer service thank you

Jeremy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ETHAN J. 
Évaluation :
5

Keep doing the great work!

Frank V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pedro R. 
Évaluation :
5

Staff at the Cedar Drive location and the Golden location on West Colfax were very helpful. Even though I had no prior reservation, they had everything I needed and had me hooked up and ready to roll in less than an hour. Impressive.

dARYL L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda K. 
Évaluation :
5

Your employee was a joy to work with!

Karla A. 
Évaluation :
5

Like all businesses, you need more employees. The staff I met when I rented the truck, were wonderful and attentive. Great Customer Service to the people entering your store in Lakewood, CO

Barbara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
2

I had to call uhaul every day for a week to get our reservation straightened out. Additionally, three pieces of furniture were damaged in transit.

Laura R. 
Évaluation :
5

Great staff and service! Thanks for making it easy

Larry R. 
Évaluation :
5

The app did not work well and took me over 30 minutes to try and return the Van we had rented. Even after I still had to call customer support.

KATHERINE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIDGET L. 
Évaluation :
5

Awesome staff you all need to get those hard working guys some more help before they burn out and quit and then you'll end up with a couple of shit birds

Dennis A. 
Évaluation :
5

Great experience!

JILLIAN M. 
Évaluation :
5

Issac was a great help and very nice. Wish everyone had a guy like him working for them. Outstanding experience. Merci

JOHN B. 
Évaluation :
5

Customer service rep was a great help made the experience straight forward and clear, very professional and helpful.

Tony D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecil P. 
Évaluation :
5

so easy and convenient! Thank you!

Heidi R. 
Évaluation :
5

Isaac hooked me up. He not only got me some complimentary small boxes, but offered me a rental unit for a month while I got my stuff together. Insanely friendly and forever positive. Wonderful guy and experience.

Joseph J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis G. 
Évaluation :
2

Made a reservation for a vehicle, kept me waiting in line for a half hour while they figure out they don't have any vehicles , then tell you you're screwed and go somewhere else even though there's vans sitting in the lot. Then they figure out that they can actually rent the van they have in the lot all the while laughing about the other people in line that are screwed. Then they gave the van to me with 1/8th of a gas tank full and asked me to return it with 1/4 tank for a $19 credit. Never mind the fact that gas is $4,5/gallon. So pretty much a wash. Maybe call people ahead of time and let them know you don't have any trucks to rent. Just a thought. Last time I will EVER rent with Uhaul.

Nate D. 
Évaluation :
5

The A/C stopped working in the moving truck half way through the day.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
5

Great customer service, very nice guys.

alex B. 
Évaluation :
5

Everything was great!

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim V. 
Évaluation :
5

Excellent service à la clientèle

James S. 
Évaluation :
4

Employee was extremely friendly, helpful, and up beat. But all alone, While he'd help one customer, others were forced to stand and wait. Simply, the location is under-staffed

Daniel S. 
Évaluation :
3

They never have furniture or utility dollies. Had to go to another location to get it

George M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindi H. 
Évaluation :
5

Great customer service, everyone is very friendly.

Greg B. 
Évaluation :
5

Get the App to work, and add staff.

John M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher H. 
Évaluation :
4

Made reservation on line. Seems what is done on line is not consistent what shows up in store somehow. 8 hour reservation turned into 4 hour. Lucky for me ... I got it done but could of been a disaster. Customer service was super nice about it all .... yet ....!?! Would do again but would talk to them directly to avoid booking issues.

rick H. 
Évaluation :
5

Best uhaul experience ive ever had. The staff was fantastic. 10/10 would rent from this location again!

Mitchell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis C. 
Évaluation :
5

The guys look there were so nice and helpful and accommodating.

cindy J. 
Évaluation :
2

Waited for an hour to get help with 3 other customers. Staff in back. Truck was on below empty for gas, barely made it to a gas station. Drivers side mirror broken, constantly moving, unsafe.

Jennette K. 
Évaluation :
4

Make sure there are enough furniture dollies and dollies to rent.

George M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Nothing. Absolutely the best experience I have had at a u haul. Great guys!

Brandon L. 
Évaluation :
5

Your staff is amazing at this location. I don't rent that often, They treat me like I'm a regular..Very professional and friendly. Thank you guys!

ERNEST P. 
Évaluation :
4

Good fast and professional transaction. 👌

Brian J. 
Évaluation :
5

The staff and management at this facility (particularly Kyle and Kendall) are top shelf!

Victoria L.  |  Expérience générale 
Évaluation :
5

Check-in was easy.

BERNHARD K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINDSEY O.  |  Expérience générale 
Évaluation :
4

I really liked it when I had 24/7 access

Jeff S.  |  Premières impressions 
Évaluation :
5

Kyle Rutherford was highly respectful, accommodating, and helpful. He was available to answer all my questions and provided excellent assistance.

Victoria L.  |  Premières impressions 
Évaluation :
5

Kyle and Iassac are competente and super friendly. Made it fun to use storage.

Maria A.  |  Expérience générale 
Évaluation :
4

They closed way to early for a storage place! It's been so hot outside that unloading the truck would've been much easier when it cooled down , like 6 - 10…. But the staff was very friendly and helpful and rent for the month was much appreciated!! My apt. is still not ready, but when it is, I'll be there again to rent a truck and load up! Thankyou Linda Day 

linda d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret L.  |  Expérience générale 
Évaluation :
5

Kyle and Isaac were great! They system was down (not their fault) and they did everything thing they could to make sure I got into a storage unit and returned by truck. They were patient and understanding, which is tough when you are understaffed. On the flip side, when I moved out of my storage unit, they were just as helpful! Great service at this location even though they desperately need more help.

Taylor K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria A.  |  Premières impressions 
Évaluation :
5

Storage was great!!!! I was very happy with everyone that I talked to. I just had a HUGE problem with my truck reservation. As my plane was landing in Colorado to retrieve my belongings my reservation was being canceled. I had to find movers on short noticed which cost almost three time as much as the truck I had reserved and a plane ticket on a holiday weekend. I was not happy with this situation and how it was handled.

Nichole S.  |  Expérience générale 
Évaluation :
4

Isaac Is EXCELLENT I'd be happy to have my last month prorated and BE REIMBURSED THE $15 The store manager charged me for "late charge". That's not true at all. We had a card on file. And I spoke directly to the store manager face-to-face on the day after the payment was due and he handed me overlock key. If there was a problem with the card he should've said it right then and there. There was no problem with the card therefore I want my $15 back. And I want to be prorated and reimbursed since I only used seven days of storage for a months pay

Gene K.  |  Expérience générale 
Évaluation :
3

Isaac and Kyle and the area manager were great.

John a.  |  Expérience générale 
Évaluation :
5

The staff is super friendly and helpful

Edilson D.  |  Expérience générale 
Évaluation :
5

Great place to go for all moving/storage.

JOhn H.  |  Expérience générale 
Évaluation :
5

good job...

Stephen D.  |  Premières impressions 
Évaluation :
2

Overall, the people were very nice and easy to work with. However upon needing to check out, I called over 20 times and there was no response via phone. Very difficult to get a hold of, which caused a lot of time wasted and stress on the back end.

Roman V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lowell S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lowell S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ming Y.  |  Expérience générale 
Évaluation :
1

We rented a truck and got a free months storage. We needed to extend that storage 1 week, and they told us they'd charge us for the whole month. $174 for 1 week of storage is bad business. You've lost our business. We canceled the uhaul truck to get our stuff out of storage and went with another company. We also move to a different company for storage.

Adam C.  |  Expérience générale 
Évaluation :
3

I did not like the idea that I had to purchase a special lock from U-Haul because my regular pad lock was not allowed. Felt like a last minute grab for more money.

IRVIN R.  |  Premières impressions 
Évaluation :
4

All good!

DERRICK H.  |  Expérience générale 
Évaluation :
2

Got kicked out early due to theft, lost all hours access

karla S.  |  Expérience générale 
Évaluation :
5

Devin and Isaiah were very respectful and helpful and did their jobs excellently!!

NORA s.  |  Expérience générale 
Évaluation :
3

Your employee screwed a piece of our furniture to the Ubox by using entirely way too big of screws to fix something on the outside of the box. There was no consideration as to what was inside!

brian h.  |  Premières impressions 
Évaluation :
4

Pretty to the point. Reserved a storage unit and everything went as planned. Quick in and out. Easy to work with people.

Erica W.  |  Premières impressions 
Évaluation :
5

The manager, Steve in my opinion, is truly a great asset to your company. As well as a good person to know. He has the staff there well trained and ready to help. This has to be one of your best store

Bob K.  |  Expérience générale 
Évaluation :
5

The guys there are all Amazing. Customer Sevice is way above average! Thanks to / Steve, Devon, Issac, and Alan! Y'all ROCK!

ROBYN M.  |  Expérience générale 
Évaluation :
5

Devon was very helpful and courteous. He professionally managed the store while the computers were down. We'll look forward to our next visit, employees like him make U-Haul a great company.

Jon W.  |  Premières impressions 
Évaluation :
5

The two guys were amazing- they went above and beyond during a stressful move for me!!

Christa K.  |  Premières impressions 
Évaluation :
5

Fast, friendly and helpful. I had a Ubox sent there from San Diego and had to rent a truck to unload and haul. They made the process so easy.

RALPH C.  |  Expérience générale 
Évaluation :
5

Friendly staff and great service.

BEN T.  |  Expérience générale 
Évaluation :
2

understaffed. Never answer phone but insist I call them or tell me they'll call me back.

Antonina C.  |  Expérience générale 
Évaluation :
1

My boxes were scheduled for pick up 3 days in advance were not ready & movers lost 2+ hrs. Even then the boxes were improperly loaded, the door was faced away from the lording ramp.

George G.  |  Expérience générale 
Évaluation :
5

Excellent customer service.

Meseret A.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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