Customer Reviews for U-Haul Moving & Storage of Green Mt

3 492 évaluations

12300 W Cedar Dr   Lakewood, CO 80228
(north one block of Alameda and Union intersection on W Cedar DR)

(303) 986-5524

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(303) 986-5524

12300 W Cedar Dr
Lakewood, CO 80228
(north one block of Alameda and Union intersection on W Cedar DR)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Abel M. 
Évaluation :
5

Keep your staff! Guy was awesome!

Trey O. 
Évaluation :
5

Kyle and Iassac are competente and super friendly. Made it fun to use storage.

Maria A.  |  Expérience générale 
Évaluation :
3

The return equipment sign needs to be larger it is too small and one of them has a huge dent that prevents the abily to see the sign

Shawn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA T. 
Évaluation :
4

They closed way to early for a storage place! It's been so hot outside that unloading the truck would've been much easier when it cooled down , like 6 - 10…. But the staff was very friendly and helpful and rent for the month was much appreciated!! My apt. is still not ready, but when it is, I'll be there again to rent a truck and load up! Thankyou Linda Day 

linda d.  |  Premières impressions 
Évaluation :
4

I tried to do the pickup with the app but because my reception wasn't good I couldn't complete the pickup and had to go inside. Thankfully it was during store hours so I had help but had I come after hours I would've been doomed.

Jessica W. 
Évaluation :
5

Great service and very friendly. I will be going back for sure. I don't ever leave comments either.

Huy H. 
Évaluation :
5

The gentlemen at the Counter who helped me was awesome.

Lugenia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter K. 
Évaluation :
1

Reserved a truck online showed up and was givin a completely different truck that was dented and scratched up with no x stickers on the damages from prior rental. Used the truck and upon trying to return it was not able to check it in after hours because they had the previous truck on file that I reserved initially. So when I went to put the miles in it wouldn't allow me to check the truck in because they had it on file that I was using a different truck with different miles!!!! Bunch of crap for that to happen after hours so late after moving a 4 bedroom house not being able to get a representative on the dang phone that late and wanting me to wait over 30 minutes to speak with them. Never will I use uhaul again!!!!!!

John S. 
Évaluation :
5

Seamless. I did the pre-registration so they had me out the door in 5 minutes. Same with the return.

Patrick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian J. 
Évaluation :
5

The u haul we got had a smashed mirror but the service was fast/friendly and easy!

Danielle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy D. 
Évaluation :
5

Excellent customer service

Christian C. 
Évaluation :
5

It is always a pleasure going to this location. Very knowledgeable and pleasant staff.

Grover B. 
Évaluation :
2

The main issue revolved around refueling. Given the fuel measurement was overstated at pick-up, and that there is no way to determine what amount of fuel goes into the vehicle tank, the agent at the dealer was hard set on his interpretation of the measurement. Combining this with the miniscule mileage allowance provided for a 3 day rental, another 25,00 $ was required at the end of a 250,00 $ rental. In summary, everything was way too hard and there was too much vagueness in the whole process. Moving is a pain, renting from Uhaul makes it worse.

Richard K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri S. 
Évaluation :
5

Isaac was probably, no definitely the best part of my experience. He was super professional and knowledgeable. He made sure I was taken care of and really knows his job. I will be going back for sure due to his help that day. Thanks U-Haul!!! Thanks Isaac.

Brent T. 
Évaluation :
3

Make sure that all the trailer tires are inflated to the proper pressure. Kudos to the store owner for making an adjustment on the invoice for the trailer tire that was flat and the repairs I made to allow it to be inflated properly.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Excellent customer service to hook up a utility trailer to my 4Runner and later unhook the trailer after I returned to drop off the trailer. I'm a senior citizen and I sincerely want to thank the nice manager for making everything easier for me.

David S. 
Évaluation :
5

Your training must be good as the young man who assisted me had only been there for a week and knew what he was doing. I really appreciated that. Thanks

RICHARD B. 
Évaluation :
3

We had to go a considerable distance to rent the trailer we needed; I would have liked to return it to the preferred/requested location afterward but we still had to go to the farther one. As well, no one answers the phone when you call with a question; the call disconnects on its own every time.

John H. 
Évaluation :
1

I went to 5 locations and Uhaul did not have a trailer for me, eventhough I had a confirmed and checked in reservation. I rent at least 5 times per year for the last 6 years and Uhaul never fails to disappoint and continues to disappoint when I need it most. I had to reschedule my commitment looking as a fool. Thanks alot!!!!

Peter L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xu D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

The associates are stellar and command the needed knowledge to make moving easier. Uhaul is the place to be when moving.

Aide H. 
Évaluation :
5

Service was great

George F. 
Évaluation :
3

I don't make recommendations.

Bruce W. 
Évaluation :
5

The only problem I wanted to extend the rental but the truck was not available. Great guy working there and transaction both going out and return was fast.

ANDREA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD G. 
Évaluation :
4

I was unable to receive the equipment I reserved a week in advance so I had to use a smaller truck and because of the distance I couldn't make a 2nd trip.

Andrew C. 
Évaluation :
5

Friendly staff!

SUSAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan K. 
Évaluation :
3

My biggest challenging working with UHaul was having to wait extremely long times to get anyone on the phone. Once I got some they were able to help.... but over the course of this transaction, I must have spent several hours waiting on the phone.

Ken H. 
Évaluation :
5

Consistently great experience with this location. Every person I've worked with is professional, courteous and well informed.

Billy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janna B. 
Évaluation :
5

My original reservation online put me at a U-Haul 3 miles away. They then sent us to this one. Much miscommunication

Sophilliia S. 
Évaluation :
4

Good, friendly service! Under staffed though, so the wait times were long. Overall, I was happy with everything though!

Kaela E. 
Évaluation :
4

We expected to pick up our van at 8:30a but wasn't able to get it until close to noon because the previous renter didn't bring it back in time -- very disappointed

Carol M. 
Évaluation :
4

Can i get a receipt please? Thanks

paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey A. 
Évaluation :
2

I had scheduled this reservation a few days in advance to also include two furniture dollies, as I was moving by myself. I ws not notified until during the pickup that furniture dollies were not available and I did not have time to run around looking for another set - very dissapointing. Also, I was set to pick up at 9:30 but was not assisted until just prior to 10:00.

James B. 
Évaluation :
5

The guys that work at this location are always helpful and considerate even when they're busy. They know their stuff and are calm even when they have grumpy customers.

Grover B. 
Évaluation :
4

The gentleman who worked there was very efficient, welcoming, and did a great job.

Kiplund K. 
Évaluation :
4

The dealerships are great - helps solve an issue that the reservation caused. Improve the trustworthiness of the U-Haul reservation system.

chris E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Guy at the counter was excellent in his service.

MIN C. 
Évaluation :
3

We had a reservation for a truck 2 weeks+ in advance. We never received confirmation of when and where to pick up the truck. We got a call about if we still wanted it, we replied yes, advised we were on our way (different location) and found our reservation was canceled. After much calling around and searching this location had a truck, had it ready for us upon our arrival, good customer service after negative start.

James V. 
Évaluation :
5

Very friendly and welcoming. Great service every time.

DEBRA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dustin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

Before the renter selects the option to use the mobile/app feature to pick up equipment, let them know PRIOR to making that selection that they will need to be prepared to verify their identity with passport, home lease, and/or calling a friend/relative at time of rental… this was only sent to me after I selected that option in tiny print within a very long email… and I didn't see it… was pretty busy preparing for my move day. Then I was about an hour late to my first pick ip spot for furniture as a result of trying to figure it out before 8am when I was picking up the equipment. Screwed up my whole day and missed getting 2 pieces of furniture as a result.

JENNIFER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce P. 
Évaluation :
1

I couldn't check my equipment in using the website (wouldn't work) so I got charged 20 $bucks due to your technology. Then I couldn't get a human on the phone to discuss it. Horrible.

DAVID K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

A C. 
Évaluation :
5

Side, driver window was off track and when I got on the freeway with the truck, it almost fell out (while rolled up). I had to hold the window and drive until I could get to an exit. This was not the locations fault though. With the windows rolled up, you would never know this was a problem. The last person who rented the truck should have reported it. The person who checked me in was great! He was very responsive to my concerns and professional. Thank you!!

Tiffany C R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan G. 
Évaluation :
5

The staff was great at this location.

Tony R. 
Évaluation :
5

Isaac is a hero… excellent customer service. The phone app and automated processes were okay… created some confusion, but the on-site staff (Isaac) was super helpful and ensured that my rental experience was as stress as possible when it came to the moving truck

David W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Customer service is the best here! Had a great experience from the time I made my reservation to the next morning when I picked it up. Both gentlemen that I dealt with were professional and friendly. I have rented here before and will continue to rent here!!!

Terry O. 
Évaluation :
5

Everything was great.

Phyllis D. 
Évaluation :
5

Kyle is so kind, helpful, and accommodating. Best service manager ever!

Rayleen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

We arrived after hours, so really didn't have much interaction with the facility, but did have a brief interaction with an employee who was leaving that was helpful.

KENNETH B. 
Évaluation :
4

Pick up location was changed 3 times with no notification. Also truck cab was dirty and AC did not work.

timothy S. 
Évaluation :
5

I didn't catch his name but the manager or employee that checked us in / out was very professional and nice to work with. I will definitely use this location in the future.

Gary G. 
Évaluation :
5

Very friendly & helpful guy at the customer counter. Taught us how to install the wires and chains properly and was knowledgeable to boot. Merci.

Therese O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly M. 
Évaluation :
4

Very friendly and helpful through the return and rental process.

Benjamin D. 
Évaluation :
5

Had a great experience, once I got to the correct uhaul location.

Megan G. 
Évaluation :
5

Extra help

cynthia W. 
Évaluation :
5

Nothing the guy at the counter was extremely nice and helpful. Had everything I needed! My apartment screwed us over and U-Haul was the only thing that went flawlessly! Congratulations to the employees and business!

JABRIL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Nothing. This location rocks !! Easy in and out.

Jeffrey T. 
Évaluation :
5

Isaac is very helpful and knowledgeable. The equipment was on hand and ready for me. I arrived at 7:11am. The trailer was hitched up for me, the lights connected and test, the contract reviewed, and I was out the door at 7:23. 12 minutes flat. Awesome. The return was every bit as smooth. Thank you Isaac. Uhaul should recognize you.

Robert H. 
Évaluation :
5

Great service

Michael M. 
Évaluation :
5

I can't think of anything that needs to improve at this location. Kyle is great - helpful - knowledgeable - easy and did I mention helpful. He is the real asset and he was training a new person today with the same ease and support that he offers to every customer.

Grace S. 
Évaluation :
5

Great service and get the guy who works there some help

James M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
1

For the the record there was a worker named Isaac who was doing a great job. The problem was he was by himself . I waited in line for 1 hr 20 min to pick up my 15 ft truck. I then received the truck with a quarter tank of gas?! I was upset that uhaul was so understaffed had 1 worker and lines full of people all day long. Glad I'm done moving because if I was not I'd be going elsewhere for a moving truck.

Agustin Q. 
Évaluation :
4

UHaul associate was very kind and efficient despite long lines, he improved my overall experience with uhaul today.

Shannon B. 
Évaluation :
5

Staff member who helped me check out was fantastic!

Kathryn G. 
Évaluation :
5

I Haul has an Excellent Manager to work with at this location............

MARIANO D. 
Évaluation :
5

greater visibility in email for change in pickup location

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ruyou W. 
Évaluation :
5

It was a great, trouble free and painless experience both renting and returning. Thank you!!!

Kami R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tana W. 
Évaluation :
5

Kyle was very friendly and very knowledgeable about the specifics of the work to be done for installing a hitch on a Porsche Macan. The installation was completed in one and one half hour. Very professional.

Michel JL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Jo G. 
Évaluation :
5

Kyle and Isaac were great! They system was down (not their fault) and they did everything thing they could to make sure I got into a storage unit and returned by truck. They were patient and understanding, which is tough when you are understaffed. On the flip side, when I moved out of my storage unit, they were just as helpful! Great service at this location even though they desperately need more help.

Taylor K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria A.  |  Premières impressions 
Évaluation :
5

Storage was great!!!! I was very happy with everyone that I talked to. I just had a HUGE problem with my truck reservation. As my plane was landing in Colorado to retrieve my belongings my reservation was being canceled. I had to find movers on short noticed which cost almost three time as much as the truck I had reserved and a plane ticket on a holiday weekend. I was not happy with this situation and how it was handled.

Nichole S.  |  Expérience générale 
Évaluation :
4

Isaac Is EXCELLENT I'd be happy to have my last month prorated and BE REIMBURSED THE 15,00 $ The store manager charged me for "late charge". That's not true at all. We had a card on file. And I spoke directly to the store manager face-to-face on the day after the payment was due and he handed me overlock key. If there was a problem with the card he should've said it right then and there. There was no problem with the card therefore I want my 15 $back. And I want to be prorated and reimbursed since I only used seven days of storage for a months pay

Gene K.  |  Expérience générale 
Évaluation :
3

Isaac and Kyle and the area manager were great.

John a.  |  Expérience générale 
Évaluation :
5

The staff is super friendly and helpful

Edilson D.  |  Expérience générale 
Évaluation :
5

Great place to go for all moving/storage.

JOhn H.  |  Expérience générale 
Évaluation :
5

good job...

Stephen D.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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