Customer Reviews for U-Haul Moving & Storage of Green Mt

3 729 évaluations

12300 W Cedar Dr   Lakewood, CO 80228
(north one block of Alameda and Union intersection on W Cedar DR)

(303) 986-5524

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(303) 986-5524

12300 W Cedar Dr
Lakewood, CO 80228
(north one block of Alameda and Union intersection on W Cedar DR)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter T. 
Évaluation :
5

Isaac was such an amazing help with everything we asked of him. He is warm and friendly and he is very happy to help you with anything you need. I would definitely come back to work with Isaac.

Ericka V. 
Évaluation :
5

Keep up the great customer service thank you

Jeremy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ETHAN J. 
Évaluation :
5

Keep doing the great work!

Frank V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pedro R. 
Évaluation :
5

Staff at the Cedar Drive location and the Golden location on West Colfax were very helpful. Even though I had no prior reservation, they had everything I needed and had me hooked up and ready to roll in less than an hour. Impressive.

dARYL L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda K. 
Évaluation :
5

Your employee was a joy to work with!

Karla A. 
Évaluation :
5

Like all businesses, you need more employees. The staff I met when I rented the truck, were wonderful and attentive. Great Customer Service to the people entering your store in Lakewood, CO

Barbara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
2

I had to call uhaul every day for a week to get our reservation straightened out. Additionally, three pieces of furniture were damaged in transit.

Laura R. 
Évaluation :
5

Great staff and service! Thanks for making it easy

Larry R. 
Évaluation :
5

The app did not work well and took me over 30 minutes to try and return the Van we had rented. Even after I still had to call customer support.

KATHERINE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIDGET L. 
Évaluation :
5

Awesome staff you all need to get those hard working guys some more help before they burn out and quit and then you'll end up with a couple of shit birds

Dennis A. 
Évaluation :
5

Great experience!

JILLIAN M. 
Évaluation :
5

Issac was a great help and very nice. Wish everyone had a guy like him working for them. Outstanding experience. Merci

JOHN B. 
Évaluation :
5

Customer service rep was a great help made the experience straight forward and clear, very professional and helpful.

Tony D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecil P. 
Évaluation :
5

so easy and convenient! Thank you!

Heidi R. 
Évaluation :
5

Isaac hooked me up. He not only got me some complimentary small boxes, but offered me a rental unit for a month while I got my stuff together. Insanely friendly and forever positive. Wonderful guy and experience.

Joseph J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis G. 
Évaluation :
2

Made a reservation for a vehicle, kept me waiting in line for a half hour while they figure out they don't have any vehicles , then tell you you're screwed and go somewhere else even though there's vans sitting in the lot. Then they figure out that they can actually rent the van they have in the lot all the while laughing about the other people in line that are screwed. Then they gave the van to me with 1/8th of a gas tank full and asked me to return it with 1/4 tank for a $19 credit. Never mind the fact that gas is $4,5/gallon. So pretty much a wash. Maybe call people ahead of time and let them know you don't have any trucks to rent. Just a thought. Last time I will EVER rent with Uhaul.

Nate D. 
Évaluation :
5

The A/C stopped working in the moving truck half way through the day.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
5

Great customer service, very nice guys.

alex B. 
Évaluation :
5

Everything was great!

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim V. 
Évaluation :
5

Excellent service à la clientèle

James S. 
Évaluation :
4

Employee was extremely friendly, helpful, and up beat. But all alone, While he'd help one customer, others were forced to stand and wait. Simply, the location is under-staffed

Daniel S. 
Évaluation :
3

They never have furniture or utility dollies. Had to go to another location to get it

George M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindi H. 
Évaluation :
5

Great customer service, everyone is very friendly.

Greg B. 
Évaluation :
5

Get the App to work, and add staff.

John M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher H. 
Évaluation :
4

Made reservation on line. Seems what is done on line is not consistent what shows up in store somehow. 8 hour reservation turned into 4 hour. Lucky for me ... I got it done but could of been a disaster. Customer service was super nice about it all .... yet ....!?! Would do again but would talk to them directly to avoid booking issues.

rick H. 
Évaluation :
5

Best uhaul experience ive ever had. The staff was fantastic. 10/10 would rent from this location again!

Mitchell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis C. 
Évaluation :
5

The guys look there were so nice and helpful and accommodating.

cindy J. 
Évaluation :
2

Waited for an hour to get help with 3 other customers. Staff in back. Truck was on below empty for gas, barely made it to a gas station. Drivers side mirror broken, constantly moving, unsafe.

Jennette K. 
Évaluation :
4

Make sure there are enough furniture dollies and dollies to rent.

George M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Nothing. Absolutely the best experience I have had at a u haul. Great guys!

Brandon L. 
Évaluation :
5

Your staff is amazing at this location. I don't rent that often, They treat me like I'm a regular..Very professional and friendly. Thank you guys!

ERNEST P. 
Évaluation :
4

Good fast and professional transaction. 👌

Brian J. 
Évaluation :
5

Great location! Never! Have got any better treatment, then with the staff at this location.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIE B. 
Évaluation :
5

The windshield was really dirty, I think a wash job would have been nice...

Shirley B. 
Évaluation :
1

We checked in the truck on the 25th and Dave called on the 27th wanting to know where it was? Then they call back claiming it could have been stolen then they called back saying it was found on the lot and never checked in, no apologies just a what do you want from me attitude.

Nicole C. 
Évaluation :
4

N.D.

Katherine C. 
Évaluation :
5

Outstanding staff! Talked through options to help the move be smoother. This saved us from an unforeseen event later in the day that would have put the move into a bind. Highly recommend this location and ztaff

Jeff B. 
Évaluation :
5

The people who work at the U-Haul of green mountain are so kind and much appreciated

Alexa M. 
Évaluation :
5

The location, 12300 W Cedar Drive, Lakewood, CO 80228 is AMAZING!!! I've used this location twice in the past couple months and they were more than accommodating and SO nice. I will recommend this location to everyone!!! Thank you!!! Susan Sanders

Susan S. 
Évaluation :
5

Couldn't have a nicer staff. From Christy from the call center to the gentleman in the store!!

Shawn O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

The crew there was 10/10 - helped us out and went above and beyond when they definitely didn't have to. I think his name was David - let us use his personal hitch because us two goofs forgot ours. Completely saved our butts (and $20 I didn't really have since I was buying a couch). I'll be telling all my friends and family if they need uhaul to go to this location. I've used uhaul a lot and I've never been here - and I'll go out of my way if I have to to continue going to this location. Thank you for all of your help.

Meagan B. 
Évaluation :
1

This review is for uhaul location”830 Wadsworth Blvd Lakewood co 80224” , my reservation was at that location. Trailer was not available and I was sent to “west cedar” location for pickup. The lady working behind the counter did you not communicate to the other location about my desire to Rent Dali. She assured me that the Dali bowl be available at the other location. When I arrived at the other location the dolly was not available and we ended up making our move by hands. I called them back to voice my concern and was extremely dissatisfied with their response. Totally unprofessional, with zero professional responsibility.

Tahseen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharaya E. 
Évaluation :
4

The person that assisted me was great,

Kip K. 
Évaluation :
5

Nothing that I can think of except hire more people like Marcus. He was excellent, professional, courteous, and worked to meet our needs. Job well done Marcus.

Nick T. 
Évaluation :
5

Very good service with a very good team at the W Cedar location. Also would like to personally Thank the employees for promptly contacting me after I inadvertently left my briefcase in the vehicle I rented. So Thank-You All for excellent work!

Russell C. 
Évaluation :
5

Faster counter service

Kevin T. 
Évaluation :
5

Super friendly and nice staff. Helped me with every part of my transaction

Kurtis H. 
Évaluation :
5

Great customer service!

Zachary G. 
Évaluation :
4

I was told after my gas discount and the deal made i was being charged about $54. Im looking on my bank account and i was charged $121. I will be calling to complain if it is not changed.

Tylor B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob B. 
Évaluation :
5

This is the best branch I have had the pleasure to work with, had previous horrible experiences at other branches like the one in jewel but Issac Sanchez made me a customer again for u-haul, amazing team effort to accommodate my needs and going above and beyond to make sure al aspects of my visit were handled. 10 out of 10 experience.

Juanfer A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rosse R. 
Évaluation :
5

The absolute most friendly staff, they are amazing, super efficient, and always there to help, answer questions and smile!

Stevi G. 
Évaluation :
5

Marcus was so helpful in getting everything properly set up. He was polite and knowledgeable about his equipment and very friendly!

Julie D. 
Évaluation :
5

Have more personal.

ANDREA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah S. 
Évaluation :
5

The gentleman behind the counter, he had such a helpful pleasant demeanor. It was so refreshing. I couldn't even think of a question to ask, he anticipated everything. What more could I ask for ?

David M. 
Évaluation :
5

Very good experience. Individual was very helpful. Had a very bad experience in golden the previous week at I70 and colfax so I was especially pleased with this location. Thanks

Brad E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
5

I just wanted to commend Isaac, Marcus and Dave in assisting us with renting the truck and moving equipment. They went up and beyond in making a smooth transaction. I would give them 100 stars if allowed.

Imtiaz T. 
Évaluation :
5

They were amazing. We needed to drop our trailer off first. Our new apartments did not have parking room for both the trailer and the truck. They allowed us to drop the trailer off first and explained the after hours drop off process, in case we did not make it back by closing time. They were friendly and knowledgeable.

Gary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis P. 
Évaluation :
5

Isaac was extremely helpful.

Rozie M. 
Évaluation :
5

Nothing. The front desk people we encountered were very professional and nice. Made all the difference.

Randy G. 
Évaluation :
5

A huge thank you to the staff, a wonderful customer experience, I really appreciated all your help and support

MICHAELJAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Nothing to improve! I reserved online. Then checked in and was on the road in less than 10 minutes. Great service!

Susan S. 
Évaluation :
5

Very friendly customer service got exactly what I needed mcuh Than ks.

tracy Y. 
Évaluation :
5

Great service from very personal, professional, and knowledgeable people!

Gregory K. 
Évaluation :
5

Isaac was great.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tristan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberta B. 
Évaluation :
5

The staff and management at this facility (particularly Kyle and Kendall) are top shelf!

Victoria L.  |  Expérience générale 
Évaluation :
5

Check-in was easy.

BERNHARD K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINDSEY O.  |  Expérience générale 
Évaluation :
4

I really liked it when I had 24/7 access

Jeff S.  |  Premières impressions 
Évaluation :
5

Kyle Rutherford was highly respectful, accommodating, and helpful. He was available to answer all my questions and provided excellent assistance.

Victoria L.  |  Premières impressions 
Évaluation :
5

Kyle and Iassac are competente and super friendly. Made it fun to use storage.

Maria A.  |  Expérience générale 
Évaluation :
4

They closed way to early for a storage place! It's been so hot outside that unloading the truck would've been much easier when it cooled down , like 6 - 10…. But the staff was very friendly and helpful and rent for the month was much appreciated!! My apt. is still not ready, but when it is, I'll be there again to rent a truck and load up! Thankyou Linda Day 

linda d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret L.  |  Expérience générale 
Évaluation :
5

Kyle and Isaac were great! They system was down (not their fault) and they did everything thing they could to make sure I got into a storage unit and returned by truck. They were patient and understanding, which is tough when you are understaffed. On the flip side, when I moved out of my storage unit, they were just as helpful! Great service at this location even though they desperately need more help.

Taylor K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria A.  |  Premières impressions 
Évaluation :
5

Storage was great!!!! I was very happy with everyone that I talked to. I just had a HUGE problem with my truck reservation. As my plane was landing in Colorado to retrieve my belongings my reservation was being canceled. I had to find movers on short noticed which cost almost three time as much as the truck I had reserved and a plane ticket on a holiday weekend. I was not happy with this situation and how it was handled.

Nichole S.  |  Expérience générale 
Évaluation :
4

Isaac Is EXCELLENT I'd be happy to have my last month prorated and BE REIMBURSED THE $15 The store manager charged me for "late charge". That's not true at all. We had a card on file. And I spoke directly to the store manager face-to-face on the day after the payment was due and he handed me overlock key. If there was a problem with the card he should've said it right then and there. There was no problem with the card therefore I want my $15 back. And I want to be prorated and reimbursed since I only used seven days of storage for a months pay

Gene K.  |  Expérience générale 
Évaluation :
3

Isaac and Kyle and the area manager were great.

John a.  |  Expérience générale 
Évaluation :
5

The staff is super friendly and helpful

Edilson D.  |  Expérience générale 
Évaluation :
5

Great place to go for all moving/storage.

JOhn H.  |  Expérience générale 
Évaluation :
5

good job...

Stephen D.  |  Premières impressions 
Évaluation :
2

Overall, the people were very nice and easy to work with. However upon needing to check out, I called over 20 times and there was no response via phone. Very difficult to get a hold of, which caused a lot of time wasted and stress on the back end.

Roman V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lowell S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lowell S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ming Y.  |  Expérience générale 
Évaluation :
1

We rented a truck and got a free months storage. We needed to extend that storage 1 week, and they told us they'd charge us for the whole month. $174 for 1 week of storage is bad business. You've lost our business. We canceled the uhaul truck to get our stuff out of storage and went with another company. We also move to a different company for storage.

Adam C.  |  Expérience générale 
Évaluation :
3

I did not like the idea that I had to purchase a special lock from U-Haul because my regular pad lock was not allowed. Felt like a last minute grab for more money.

IRVIN R.  |  Premières impressions 
Évaluation :
4

All good!

DERRICK H.  |  Expérience générale 
Évaluation :
2

Got kicked out early due to theft, lost all hours access

karla S.  |  Expérience générale 
Évaluation :
5

Devin and Isaiah were very respectful and helpful and did their jobs excellently!!

NORA s.  |  Expérience générale 
Évaluation :
3

Your employee screwed a piece of our furniture to the Ubox by using entirely way too big of screws to fix something on the outside of the box. There was no consideration as to what was inside!

brian h.  |  Premières impressions 
Évaluation :
4

Pretty to the point. Reserved a storage unit and everything went as planned. Quick in and out. Easy to work with people.

Erica W.  |  Premières impressions 
Évaluation :
5

The manager, Steve in my opinion, is truly a great asset to your company. As well as a good person to know. He has the staff there well trained and ready to help. This has to be one of your best store

Bob K.  |  Expérience générale 
Évaluation :
5

The guys there are all Amazing. Customer Sevice is way above average! Thanks to / Steve, Devon, Issac, and Alan! Y'all ROCK!

ROBYN M.  |  Expérience générale 
Évaluation :
5

Devon was very helpful and courteous. He professionally managed the store while the computers were down. We'll look forward to our next visit, employees like him make U-Haul a great company.

Jon W.  |  Premières impressions 
Évaluation :
5

The two guys were amazing- they went above and beyond during a stressful move for me!!

Christa K.  |  Premières impressions 
Évaluation :
5

Fast, friendly and helpful. I had a Ubox sent there from San Diego and had to rent a truck to unload and haul. They made the process so easy.

RALPH C.  |  Expérience générale 
Évaluation :
5

Friendly staff and great service.

BEN T.  |  Expérience générale 
Évaluation :
2

understaffed. Never answer phone but insist I call them or tell me they'll call me back.

Antonina C.  |  Expérience générale 
Évaluation :
1

My boxes were scheduled for pick up 3 days in advance were not ready & movers lost 2+ hrs. Even then the boxes were improperly loaded, the door was faced away from the lording ramp.

George G.  |  Expérience générale 
Évaluation :
5

Excellent customer service.

Meseret A.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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