Customer Reviews for U-Haul Moving & Storage of Green Mt

3384 évaluations

12300 W Cedar Dr   Lakewood, CO 80228
(north one block of Alameda and Union intersection on W Cedar DR)

(303) 986-5524

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(303) 986-5524

12300 W Cedar Dr
Lakewood, CO 80228
(north one block of Alameda and Union intersection on W Cedar DR)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tammy S. 
Évaluation :
5

Staff was great and super friendly

LORI M. 
Évaluation :
5

Employee who helped me was great! Fast and efficient and very nice!

Vicki S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST L. 
Évaluation :
5

I had contact with 2 men: one at the counter for pickup and one outside when I dropped off. Both made me feel appreciated and respected. Merci.

Monica H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff C. 
Évaluation :
5

GREAT Experience! The reservation process was a bit confusing in-that I tried to reserve on-line and got the note "not a real reservation, but we will call". It just wasn't real clear to me, but I had multiple calls to schedule and they were VERY helpful.

Judy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danielle R. 
Évaluation :
5

Didn't catch his name but was very nice and helpful. I had a fuse blown on my pickup n he found the problem to get me on the Road. Thankyou again . Smooth deal on both ends. Start to finish...

Barbara D. 
Évaluation :
5

Everything was great.

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meyer N. 
Évaluation :
5

Storage was great!!!! I was very happy with everyone that I talked to. I just had a HUGE problem with my truck reservation. As my plane was landing in Colorado to retrieve my belongings my reservation was being canceled. I had to find movers on short noticed which cost almost three time as much as the truck I had reserved and a plane ticket on a holiday weekend. I was not happy with this situation and how it was handled.

Nichole S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carson B. 
Évaluation :
5

In addition to the above, great service!

Stephen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo M. 
Évaluation :
2

Windshield wipers broke on first wipe and was during a down pour. Had to pull over in rain storm at truck stop to replace. Due to a loose wiper which can be spotted if checked at all.

Heather M. 
Évaluation :
5

While this location and Kyle, specifically, did everything in their (his) power to fix my uhaul experience, I would not recommend Uhaul to a friend. My experience as a whole was so horrible yesterday that I have vowed to never use Uhaul again. In the next couple of days I plan to file a formal complaint against the Wasworth location and their unprofessional staff.

Miranda S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurie R. 
Évaluation :
5

I am hopefully rating the store off of Union and Cedar. I had a very bad experience with Uhaul back in March of 2021 and told myself I would never use you guys again. I came in contact with your employee by the name of Issac, He was professional, had positive attitude and was the best person I have ever dealt with at Uhaul. Because of Issac I will continue to use Uhaul and work with the people at that store.

Ned W. 
Évaluation :
3

Have more than one person working. There was a long line and I'm just happy I got there in time to be second because it still took 45 minutes.

Bailey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
5

Work on the 24/7 app

Bradley K. 
Évaluation :
5

The men were so nice and very helpful. It was a pleasure doing business with this location on Cedar. I will use your services again. Thanks for a good experience!!!

Shelley B. 
Évaluation :
5

Exceptionally friendly and good natured employees at this location

Laura K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim V. 
Évaluation :
4

Isaac Is EXCELLENT I'd be happy to have my last month prorated and BE REIMBURSED THE 15,00 $ The store manager charged me for "late charge". That's not true at all. We had a card on file. And I spoke directly to the store manager face-to-face on the day after the payment was due and he handed me overlock key. If there was a problem with the card he should've said it right then and there. There was no problem with the card therefore I want my 15 $back. And I want to be prorated and reimbursed since I only used seven days of storage for a months pay

Gene K.  |  Expérience générale 
Évaluation :
5

hire more employees like the guy that assisted me!! he was awesome!

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiplund K. 
Évaluation :
5

Good customer service. Worked with me when I needed to keep the truck for several days longer.

Kaisha W. 
Évaluation :
5

No improvements needed. The staff was pleasant, efficient, and helpful. I will definitely rent from this store again!

Allan D. 
Évaluation :
5

The one issue I had was that the packing blankets were damp/wet. However, I was given a full refund.

ROBERT C. 
Évaluation :
5

Excellent location and great service ðŸ'. Thanks so much.

Ahmed A. 
Évaluation :
5

Great customer service and the trailer, while very over built, towed beautifully and rode smoothly.

Jason M. 
Évaluation :
5

Staff goes the extra mile!

DAVID C. 
Évaluation :
5

Kayla was great!

Sean H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

philomena P. 
Évaluation :
5

Extremly friendly staff

Charlie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Brakes were bit sketchy on descents from higher streets (didn't really work- Scary!!). Told employees who said they would check the vehicle out.ut me tions

Kat L. 
Évaluation :
5

The agent who served me was an asset to your organization. Polite, knowledgeable and a great employee. He deserves the credit.

Alan L. 
Évaluation :
5

Customer service there was great!!!

Adrena R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SETH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dino P. 
Évaluation :
1

I reserved a truck a month or more prior to my move date. The day before I was to pick up the truck I received the text confirmation of the location where I could pick up the truck a half hour from my home. I called that location and found out there was no truck available. Customer service advised me that the city of Denver had no trucks but I could drive 4 hours to get a truck, this was at three in the afternoon so that was stupidly insulting to my intelligence. Had I not called I would have shown up to no truck on the day of my move, diving four hours each way to pick up a truck was insulting. Uhaul can do a lot better! This fiasco cost me over 1 000 $.

Mark O. 
Évaluation :
5

Had a very good experience. The guys who I dealt with were great.

Jim T. 
Évaluation :
5

You keep improving..thank you

Ronnie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick C. 
Évaluation :
5

This location is my favorite of all I've experienced. Courteous, helpful staff, clean and organized.

Scott K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis A. 
Évaluation :
1

Actually have someone working. I visited three times and each time I had to wait an unnecessary amount of time on the third visit today I simply wanted to return the plastic boxes that we used for the move. The man “working” was outside doing something and two other guys came in after me. They looked around and then went to find out who worked here. They finally left without buying the parts that they wanted. He told my friends who were waiting outside that he had to help the “old lady” inside and then he could help them. After waiting a half hour I finally called the number on the door and got no answer. When he did come in he was quite rude. I confronted him about what he had said to my friends and he denied it lying right to my face. I am normally very patient and understanding, but

Vicky F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vince M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
5

The desk person (later learned he was the Manager) was very quick, responsive to my request and answered my questions. This is my first time at this UHaul and I'll definitely use this location again. (Every year at this time we move a truck-load of organic tomato plants...)

Anne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santego N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie F. 
Évaluation :
1

The man I returned the crates to, was incredibly rude and dismissive and was hyper focused on another transaction and attempted to bark orders at me to place the crates back in to stacks for him. Pretty sure I just need to get them through the door and verify the count.

Reina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy A. 
Évaluation :
4

The gentleman running the place was excellent

Andrei T. 
Évaluation :
5

The location was very convenient and easy to access. The equipment was clean and very organized. The help I received was excellent.

Jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

The manager was so nice and efficient. We walked into the door and were in the truck we rented in a matter of minutes. Cost was reasonable and return was even easier. I would definitely recommend this facility.

Diane O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giselle T. 
Évaluation :
5

We had trouble with this reservation - we got there and over half of the Ready to Go Bins reserved weren't actually there. Then we went to the Golden store for some more, and they were quite rude and didn't give us any. That said, this particular location at Green Mountain did very well with what it had control over. I thought it was very well managed and they did the best they could with things out of their control! Overall, Uhaul gets two stars for this experience, but the management of this particular location gets five.

Rebecca G. 
Évaluation :
3

The seat in the truck would not move forward. I am 5'2" tall so it was hard to drive. I had to use a pillow behind me to be able to reach the pedals.

Therese F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C. 
Évaluation :
3

Too expensive

Peter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

april W. 
Évaluation :
3

Isaac and Kyle and the area manager were great.

John a.  |  Expérience générale 
Évaluation :
5

Great job, smooth move

Blake E. 
Évaluation :
5

It was awesome the guy that helped me was super nice and fair.

Ryan P. 
Évaluation :
3

Educate your employees about what roadside assistance is covered so there are no surprises down the road. We were stuck in the snow and had been told this was a covered service only to find out it was not once we had the issue. Very irritating. Additionally, when my elderly father got stuck at the entrance of the parking lot, none of the employees offered to call roadside assistance for him or allowed him to come inside the store out of the blizzard. VERY poor customer service. We will not be using UHaul again and will tell others not to do so either.

Clark B. 
Évaluation :
5

Just keep up the good PR work in being people friendly.

dale M. 
Évaluation :
5

Great people to work with!

Mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA ANNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel A. 
Évaluation :
5

Getting hitch installed . I will be back for review

Shawn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

Kyle was great to work with.

Matthew P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monique M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann N. 
Évaluation :
5

Kyle was excellent. We dropped off the trailer 2/1/2020 (2 days early). He thanked us for that. The system was down so he couldn't check us in online but was extremely courteous, quick and efficient. Still have not received our email confirmation the trailer was returned. Again tried to call and cannot get through.

vickie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig L. 
Évaluation :
5

Drop off was a snap. Excellent service in Lakewood!

Curtis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony G. 
Évaluation :
5

The staff was very efficient and friendly.

Korey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucia W. 
Évaluation :
4

I was unhappy about having to go out of my way to pick up the trailer off of Santa Fe in Englewood, co but after dealing with the rude lady there and meeting the man in Lakewood I was happy with him. I think you should deliver the requested need to the location that works for the customer.

Angelina D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina M. 
Évaluation :
2

Trailer was fantastic, well maintained, clean on the inside, but filthy on the outside. Please instruct this outlet to clean the outside of equipment before renting out! They also recommended the wrong hitch ball, should have been a drop down.

Kenan S. 
Évaluation :
5

I was happy with truck, only thing that needs improved is the mobile pickup, I couldn't get the location to work which was ok cause It gave me a option to scan barcode but when I dropped truck off the location didn't work again and didn't have the scan barcode option so I had to call. But that was also easy to do even at 2:30am, the lady I spoke with was very nice and helpful to get it dropped off so I didn't get extra charges.

Aaron M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
2

The manager did not wear his mask over his nose. The truck had bald tires in January and was being driven over Vail Pass. Other than that it was ok

Patrick D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario G. 
Évaluation :
5

The staff is super friendly and helpful

Edilson D.  |  Expérience générale 
Évaluation :
5

Great place to go for all moving/storage.

JOhn H.  |  Expérience générale 
Évaluation :
5

good job...

Stephen D.  |  Premières impressions 
Évaluation :
2

Overall, the people were very nice and easy to work with. However upon needing to check out, I called over 20 times and there was no response via phone. Very difficult to get a hold of, which caused a lot of time wasted and stress on the back end.

Roman V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lowell S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lowell S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ming Y.  |  Expérience générale 
Évaluation :
1

We rented a truck and got a free months storage. We needed to extend that storage 1 week, and they told us they'd charge us for the whole month. 174 $for 1 week of storage is bad business. You've lost our business. We canceled the uhaul truck to get our stuff out of storage and went with another company. We also move to a different company for storage.

Adam C.  |  Expérience générale 
Évaluation :
3

I did not like the idea that I had to purchase a special lock from U-Haul because my regular pad lock was not allowed. Felt like a last minute grab for more money.

IRVIN R.  |  Premières impressions 
Évaluation :
4

All good!

DERRICK H.  |  Expérience générale 
Évaluation :
2

Got kicked out early due to theft, lost all hours access

karla S.  |  Expérience générale 
Évaluation :
5

Devin and Isaiah were very respectful and helpful and did their jobs excellently!!

NORA s.  |  Expérience générale 
Évaluation :
3

Your employee screwed a piece of our furniture to the Ubox by using entirely way too big of screws to fix something on the outside of the box. There was no consideration as to what was inside!

brian h.  |  Premières impressions 
Évaluation :
4

Pretty to the point. Reserved a storage unit and everything went as planned. Quick in and out. Easy to work with people.

Erica W.  |  Premières impressions 
Évaluation :
5

The manager, Steve in my opinion, is truly a great asset to your company. As well as a good person to know. He has the staff there well trained and ready to help. This has to be one of your best store

Bob K.  |  Expérience générale 
Évaluation :
5

The guys there are all Amazing. Customer Sevice is way above average! Thanks to / Steve, Devon, Issac, and Alan! Y'all ROCK!

ROBYN M.  |  Expérience générale 
Évaluation :
5

Devon was very helpful and courteous. He professionally managed the store while the computers were down. We'll look forward to our next visit, employees like him make U-Haul a great company.

Jon W.  |  Premières impressions 
Évaluation :
5

The two guys were amazing- they went above and beyond during a stressful move for me!!

Christa K.  |  Premières impressions 
Évaluation :
5

Fast, friendly and helpful. I had a Ubox sent there from San Diego and had to rent a truck to unload and haul. They made the process so easy.

RALPH C.  |  Expérience générale 
Évaluation :
5

Friendly staff and great service.

BEN T.  |  Expérience générale 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
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  • Icône de remorque
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    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

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  • Icône de conteneur de U-Box
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