Zeeshawn A.
Le client n'a pas laissé de commentaire.
Évaluations des clients U-Haul Moving & Storage of Gwynn Oak
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Gwynn Oak
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April Y.
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Premières impressions
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All of the staff members I’ve encountered have been extremely nice, helpful, and courteous!
Douglas H.
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Premières impressions
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Very pleasant experience.
belen s.
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Expérience générale
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The staff was incredibly helpful and friendly.
MARYLACHELLE R.
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Premières impressions
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If I could give a higher rating, I would!! The team and facilities are the best I’ve ever had the pleasure of working with!!!
michael r.
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Expérience générale
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I would not recommend this uhaul to anyone I liked. They staff is extremely unfriendly, unprofessional, and lacks the customer service needed to compete in our customer friendly world.
Terrica C.
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Expérience générale
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I have no problem 😊
JASMINE B.
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Premières impressions
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The staff that helped were extremely nice and patient with me and my questions. Would highly recommend this facility.
BRENDA P.
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Premières impressions
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The guys helped me get the door unstuck which was wonderful after I had had a bad time waiting 3 hours on my movers!! Thanks so much for your help!
Veronica B.
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Premières impressions
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The entire staff was very accommodating, helpful and understanding. I'm really grateful. The only issue I had was with one of UHaul's rules about storage rental, which has nothing to do with the staff or their performance. The rule is the "alternate contact" rule, which states the alternate contact a renter provides must have a different address and phone number than the renter. Not everybody has people they can use as alternate contacts. All in all, fantastic service and I am satisfied and grateful. Thank you!
Geneva W.
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Premières impressions
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Ms Angela is cool 😎 as a fan... love the customer service and she broke everything down for me to understand.. I kinda got lost looking for my storage unit but she made sure I was ok and I had access to everything... 👍👍
Marquis S.
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Premières impressions
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When i arrived to pick up my u-haul truck the gentlman was not wearing a mask. When i returned the truck back to the same facility. There was a young lady there, that was also not wearing a mask. Just made me feel uncomfortable.
Tifanee M.
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Premières impressions
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Everything was great but it would have been easier for me to move if the sliding doors were available after office hours.
Ziona L.
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Expérience générale
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The staff in this particular location was amazing. The same, however cannot be said for corporate, or other locations, where customer service was sorely lacking.
Debora F.
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Premières impressions
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I noticed a lot of empty units in the same size I rented so I ask why was I put so far away when there were available units closer. I was told that those were rented but had not come in yet. I want to know why someone who has not come can get a closer unit when I came first. We as customers cannot pick a location so how does that work. I have a heart condition and feel that if the space is empty it should be rented first come first served. Going forward if I rent from you again I will want to see where my space and hope not to see as many customer ready tags as I do on my row but cannot get closer yet they are empty and you have me as a customer not an expected customer
lauren r.
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Premières impressions
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The worst move-in experience
RASHEEDAH T.
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Expérience générale
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Angela was Excellent a Great asset to the company.. Awesome Customer Service
Reginald R.
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Expérience générale
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I was over charged for storage. I made over 10 phone calls to UHAUL to explain the storage charge and have not received a return phone call to this day. My personal items were destroyed..
LIZREBECCA S.
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Expérience générale
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Due to a recent fire Melissa Perry & Staff was FANTASTIC. They treated me with Grace & Kindness to me & my belongings. They were polite & very helpful. I was treated with respect. Great Management !!!
Teymi H.
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Expérience générale
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Thank you
glen d.
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Expérience générale
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They need on site security people to patrol facility.
brittany H.
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Expérience générale
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I lost all my things and my children things , they have no answers. I’m so heartbroken and somethings I cannot replace . I hope this company is pleased from all the damage they have done to everyone.
SANDI S.
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Expérience générale
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I lost all of my deceased mom furniture during this fire which was very disappointing only having my things in storage for 60 days and what’s going around is a person started the fire.
Quinny T.
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Expérience générale
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Melissa is very knowledgeable about the job and is willing to go abundantly above and beyond to see that customer service is accomplished!!!! Security is highly flawed! Be AFRAID!!! Very afraid here
Melinda S.
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Expérience générale
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I found the place most helpful during this difficult time with the fire and everything. Helping me get another storage unit helped alot with my anxiety about what to do next..
RACHEL W.
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Premières impressions
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Too many technical issues! 24 hr access did not become available until the following week of my move. That wasn't explained, otherwise I would have rented elsewhere and avoided the manager attitudes.
Mark J.
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Expérience générale
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None
cathy m.
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Expérience générale
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The only woman that work there Was God deny. Patient, kind , respectful, and very well mannered. God job in choosing an excellent Employee. And her daughter is awesome as well. Just like her mother.
olumayowe d.
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Expérience générale
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Your staff, Oye and James, were very helpful. They are the best. Thanks.
gregory l.
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Premières impressions
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The staff at Gwynn Oak did an excellent job of setting me up in my storage locker and facilitating the drop off of my rental truck. They were the exception in what had been a very poor experience with
Tonia W.
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Premières impressions
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Payton was helpful and courteous.
Mark A.
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Premières impressions
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The staff is unbelievably helpful and friendly, and the facility is clean and well maintained.
Johnnie B.
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Expérience générale
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I received great service from Uhaul. The customer reps were courteous and professional.
quanette m.
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Premières impressions
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James at customer service was great. He was very respectful and he walked me through all the details of of my storage unit and contract.
Joyce W.
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Premières impressions
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Great Customer service 👍
patrick b.
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Premières impressions
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Gentlemen were amazing
Sharon O.
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Expérience générale
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Everyone was so pleasant and paloght thank everyone for there service
STEPHANIE B.
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Premières impressions
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The young man that assisted me was very helpful and courteous
Johnnie B.
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Premières impressions
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The customer reps were very courteous and helpful. It was a pleasure doing business with them.
RUSSELL P.
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Expérience générale
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One the best U-Haul in the city in my opinion.
BEVERLY L.
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Expérience générale
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Above average. Would refer.
Larry D.
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Premières impressions
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Everything was well taken care of
Lisa O.
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Premières impressions
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I had great assistance. Very personable, and efficient. Explained everything well. Very helpful.
SHAWANDA A.
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Expérience générale
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Thank you for the great service.
SHAWANDA A.
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Premières impressions
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Nice and clean. Good customer service. Thank you.
Sharon O.
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Premières impressions
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She was a very polite lady she answered all my question she represented her self very well 5 stars for her thanks so much for everything
Robin K.
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Expérience générale
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Good experience, easy check out. I’d rent from this facility again if needed
sierra t.
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Premières impressions
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Melissa and Shaun were very ignorant. The reservations I made were input wrong . Wasn’t given part of my order . Staff made jokes about my name that was not funny to me .
Victoreya H.
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Premières impressions
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Process was easy fast I loved everything about it
patricia r.
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Premières impressions
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The staff was very friendly and helpful. The facilities were clean and easily navigated.
JENNIFER W.
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Premières impressions
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He was excellent
Hawabibi S.
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Expérience générale
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Very friendly and helpful understanding and caring knowledgeable associate about u haul and towards customers
Hawabibi S.
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Premières impressions
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Very clean and spacious rooms
Adam S.
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Réservation
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Very nice facility
RANETTE C.
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Premières impressions
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James waa amazing helping me with my reservation
bolanle o.
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Réservation
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I got good customer service
india b.
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Expérience générale
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The move out went well. No problems, very polite young man waited on me.
Thomas c.
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Réservation
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My wife and I found Ms.Janice Extremely wonderful and pleasant to do business with. We didn't have to cringe any further upon entering. At 7am she was refreshed, smiling, and greetable. Nice Spirit..
trellany t.
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Réservation
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Great service
Kathy M.
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Réservation
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Associate was not pleasant and seemed irritated to have to assist me.
katrina c.
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Réservation
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I reserved online. I wanted to change move in date but can’t seem to find it online.
andrea m.
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Expérience générale
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Everything was a smooth process and the staff were very helpful.
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