Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I had made a reservation for 16 plastic packing crates. But when I went to pick them up there were only 11. Don't make customers pre-pay for items that you might not have in stock!! The men were friendly though and helped me load them in my car.
Sarah S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Steven M.
Évaluation :
5
No improvements needed. Staff is great, was able to get service quickly and plenty of parking.
JASON S.
Évaluation :
3
Facility and staff was nice however our unit was under some water pipes which had condensation that damaged some of the items in our unit. We used towels at first and eventually had to put a tarp over everything. Unfortunately one of our nicer pieces of furniture was damaged by the moisture and has mold in the wood. Overalls however the access was great and staff was very friendly. Would still use this facility in the future but would attach a tarp over the unit immediately.
ARYN D.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Colton L.
Évaluation :
4
Le client n'a pas laissé de commentaire.
JESSICA O.
Évaluation :
1
Better communication.
JAMES S.
Évaluation :
5
The Gentlemen there was very patient he moved very quick to process me and get me out which I really appreciate it I would definitely recommend this location again it was a wonderful experience.
SHAKEYA B.
Évaluation :
2
The check engine light and the airbag light were on. The front left head light was out and the steering wheel made a clicking noise when you turned it. It would also help if it was communication where the key drop box is located during online drop off.
NEHEMIAH S.
Évaluation :
5
Store was opened earlier than website said I believe. I'm this day and age of bad customer service Reggie was amazing great customer service professional and very thorough. Thanks again
ARTHUR B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMEL B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shenequa W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
CONSTANCE K.
Évaluation :
5
Outstanding service. Angela O'dell and Jontue Kennedy-Robbins were amazingly efficient and responsive. They are true professionals and handled a number of challenging situations with incredible proficiency.
BRIAN K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
jamal B.
Évaluation :
4
Two Black guys waited on me. They could not have been more professional. Love doing business with them.
JOHNNIE T.
Évaluation :
5
It was great.
MARK K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JASON G.
Évaluation :
5
Great and knowledgeable
RAYNARD W.
Évaluation :
5
Rien
WILLIAM G.
Évaluation :
5
Trailer needs some maintenance on the door seals
Selwin G.
Évaluation :
4
More 20' trucks
THOMAS J.
Évaluation :
5
Workers should be well groomed and personal hygiene needs improvement. At no time should the workers use profanity or argue with customers. This makes UHAUL look bad. Employees should do walk arounds with customers.
DINBOMANI Q.
Évaluation :
5
Your services are very prompt and classy. The technician was very good to me and respected the time he gave me for my job to be accomplished
john B.
Évaluation :
5
You have hit the mark. I received great customer service from all the workers and Manager Angela Odell went far and beyond to handle my case after my vehicle was vandalized. I am so happy I got the insurance too. She made it less stressful for me and took care of me personally by giving me her cell #. God Bless you All! I would highly recommend your business.
DORINDA T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dalmont B.
Évaluation :
5
Staff were always courteous and helpful, and went above and beyond to answer my many questions and concerns. Facility was clean, and the convenience of drive-in bays and rolling carts made the process easy for a single woman.
Megan V.
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Expérience générale
Évaluation :
2
When you come to recover a vehicle, don't have your tow man beat on the customers family members! Your tow driver grabbed my husband by the shirt out the door and him along with another guy punched and kicked my husband to the ground where his tooth was knocked out and potential hearing loss as well as multiple bruises. My children also had to witness this horrific incident. I have contacted your legal department regarding your violent pick up practices.
Octavene G.
Évaluation :
5
Wonderful and helpful staff.
Jennifer T.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
ISRAEL S.
Évaluation :
1
I came to pick up the truck they didn't have one then they found on I get the truck the gas was not where it supposed to been have a picture then I loaded my truck the rear door would not close had to wait two hours for road side to fit the door waited 30-40 mins then I started to move my first load at 330 ask to extend til 630 dropped truck off by 700 and my receipt says I dropped it off 130am
Rodney M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latasha M.
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Linda M.
Évaluation :
5
Made reservation for Manchester or Westminster, MD location. Found out the day before that I had to drive 31 miles (at 8mpg) to pick up the vehicle. Was asked if I wanted to come back to load the car on the trailer and told them no because I had to drive so far. Had to load with the trailer/car hooked to the Uhaul.
Patricia S.
Évaluation :
5
Did not have to do anything but bring truck back. Gentleman who helped took a couple of minutes and on my way. Merci.
DESTINY H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fletcher H.
Évaluation :
5
Outstanding service. Very professional, prompt, courteous, and responsive. A+
Brian K.
Évaluation :
5
Great service, very busy on a Saturday. Manager was getting yelled at by customer over the phone and kept her cool - very professional.
James H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathleen B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHIAL G.
Évaluation :
1
Employees were curt and unhelpful. I was charged for damage to vehicle when I as well as an employee went to verify the U-Haul was in the same condition I received it. I will be getting a lawyer as well and my bank involved.
Christina F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
DANIEL M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela D.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Marisa M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joyce T.
|
Expérience générale
Évaluation :
5
Angela, the manager is an excellent manager. I recommend all my friends. She is professional and friendly. I love dealing with her. She extremely helpful.
RUTH D.
|
Premières impressions
Évaluation :
5
Jeff was very helpful and professional. Jeff was very patient. He spoke with me about the different unit options to fit my needs. This young man took extra time to make sure I knew how to find and access my unit . Although it was close to closing time, I never was made to feel rushed. So far I have had an excellent experience.
dara s.
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
JORDYN G.
Évaluation :
5
Hard working and intelligent employees, great customer care.
Rose B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brady H.
Évaluation :
5
Keep the good job especially the guy who assist me l don't know him by name very polite, helpful and very kind. Thank you very much.
Moses O.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jasmine H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JACQUELINE P.
Évaluation :
5
Friendly professional staff who were ready to help. Prompt assistance immediately at pick-up and drop-off. Outstanding!
Gregory R.
Évaluation :
5
You have a lot of really friendly workers at this location, All workers responded to you being there acknowledged you were there. Checked in and out in a reasonable time. Great service.
Janie S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANAS K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katia K.
|
Expérience générale
Évaluation :
5
The staff was great.
STEPHINE F.
Évaluation :
5
Everything was clear and simple. I have no suggestions because my experience went very well.
KEYARNA A.
Évaluation :
3
I ran into a problem when I showed up to pick up the truck I had rented. I needed to have contacts, place of employment, passport, etc in order to complete the pick up process and I feel it would have been more efficient if uhaul had asked for those things during the initial rental process. It put me an hour behind schedule to complete this step at the uhaul location.
Rebecca G.
Évaluation :
5
Excellent customer service from u-haul representative at Woodlawn Dr. store
RONETTE G.
|
Premières impressions
Évaluation :
5
Solomon was great. He went out of his way to make this a great experience.
howard M.
Évaluation :
5
Easy pick up and drop off, Customer service was polite and helpful. Thanks a lot .
LINDA P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony L.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
ADRIAN M.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
ARNOLD W.
Évaluation :
3
The truck had check engine light and air bag light lit the whole time, The employees were great. National U-Haul moved my reservation from Columbia to here, requiring a schedule change for my organization and costing us additional mileage fees to get the truck back to Columbia where we needed it. At the very least Uhaul should credit renters with additional mileage expenses if the reservation is moved through no fault of our own.
EDWARD C.
Évaluation :
3
The first Van that they showed me was filled with DOG HAIR. The second was OKAY. I though that the 75,00 $ INSURANCE FEE was a Very Excessive amount and that is a FEE that should be returned to the Customer if there is NO DAMAGE TO YOUR EQUIPMENT.
CECILIA H.
Évaluation :
5
Very friendly staff and extremely helpful.
DARRYL R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zacarrii H.
Évaluation :
5
Nothing to improve, excellent service all the way around
RONALD R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
AARON M.
Évaluation :
5
Mrs. Kennedy and staff was very nice.
OCTAVIA B.
Évaluation :
5
STAY AS YOU ARE!!
DONALD R.
Évaluation :
4
rear of Truck's driver seat produced noise, I felt the driver side door had not locked correctly. Also brake felt soft.
SEUNG J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DESHAWN H.
Évaluation :
5
My salesperson was very efficient.
BONNIE B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Francisca W.
Évaluation :
4
Satisfied with the experience
Khalia T.
|
Expérience générale
Évaluation :
4
The truck front steering system felt loose and its was very difficult to drive in the highway , steering was off center and also excessive vibration over 55mph. I felt like i was going to loose control going over 65mph. This Truck its not safe for use.
WENDER S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Beth D.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LUIS V.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rochelle F.
Évaluation :
3
Le client n'a pas laissé de commentaire.
DOUGLAS P.
Évaluation :
5
It’s great keep up the good work thanks
Theordora A.
|
Expérience générale
Évaluation :
5
Working with the staff there was really a seamless process. Jeff who was the manager onsite was accommodating and was able to see to my reservation in a timely and efficient manner. I would recommend anyone in the area to utilize their facilities
Dezmond C.
|
Premières impressions
Évaluation :
5
Everything is fine
James H.
Évaluation :
5
The manager and staff very friendly, polite, understanding; respectful. Y'all pricing much higher then competition for storage units.
Samantha H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victoria F.
Évaluation :
5
it has been a while since I've rented from UHAUL but only because I haven't had the need for a rental my previous experience I thought was long and drawn-out pick up and drop off but WOW ! UHAUL has really stepped up its game definitely streamlined the process also I can not say enough about Jeff he really made this experience superb and I am sorry for not catching her name but I believe she may have been the manager again sorry she was also excellent but thanks again UHAUL crew I will recommend and I will return especially to this location even though it is a little out of my way cincerly Charles Dorsey
CHARLES D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carol L.
Évaluation :
5
Very easy and fast drop off of truck.
Debra K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brett A.
Évaluation :
5
Excellent service à la clientèle.
SONYA R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ARIEL R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle T.
|
Expérience générale
Évaluation :
5
N/a
nicole S.
Évaluation :
2
Le client n'a pas laissé de commentaire.
Zachery S.
Évaluation :
5
Everything is great, you guys doing good.
Miguel A.
Évaluation :
4
Take pictures of the mileage because when I pick up the Uhaul, it wasn't quite full. I put 5 $in it to make sure it was on the right line. I was charged 9,50 $. I was disappointed. Thank you.
RODNA T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emma S.
|
Premières impressions
Évaluation :
4
Angela (the GM) runs a very good U-Haul location. We had a little hiccup in the dispatch process but she made every effort to make sure it was quickly resolved and get us on our way. Good management goes a long way and it shows!
Jay S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TYCHELLE C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHIHAN Z.
Évaluation :
2
Le client n'a pas laissé de commentaire.
Elliot M.
Évaluation :
5
Everyone was extremely nice. Not just effucent and knowledgeable but genuinely kind.
MILES B.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Beth Leona D.
Évaluation :
5
Everyone was helpful and pleasant
Marvin B.
Évaluation :
5
The associate that helped me was excellent! I will definitely use this location in the future.
Zachary G.
Évaluation :
5
Truck needed several jump starts and oil pressure was low to none.
KERMIT F.
Évaluation :
5
Outstanding team, as well as, quick services.
ARTHUR J.
Évaluation :
4
I was over charged when I picked up and when I dropped off
Aaron H.
Évaluation :
5
Staff were congenial and helpful. They projected positivity and service.
Jay K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ivor E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ted A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ADRIAN M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pathros C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah T.
|
Premières impressions
Évaluation :
5
Place always well maintained and friendly management which is a reflection of the branch manager .. great job Angela
Osborne P.
|
Expérience générale
Évaluation :
4
The staff was helpful with all the little things you don't think of when first getting a storage unit.
Kenneth H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael b.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
GERARD T.
|
Premières impressions
Évaluation :
4
No further comments at this time
Karl P.
|
Premières impressions
Évaluation :
2
My storage unit was given away and based on the time frame I had to get two smaller units. Not only was this a huge inconvenience being that we drove 6 hours just prior to unloading, but I was still charged for the unit. The gentleman that worked that day was phenomenal and if it wasn't for him, I believe I would have protested about the lack of transparency when reserving something and it being given to someone else. What is the point in reserving if U-haul will simply give it away, even after making the reservation a month prior. Very Very disappointed and I had to go to another storage facility to get another unit in addition. Not at all what I wanted to do or could afford.
Autumn B.
|
Premières impressions
Évaluation :
5
Jeff provided excellent customer service!
Samantha G.
|
Premières impressions
Évaluation :
5
Very enjoyable and very professional experience. Will definitely recommend!
Ferdinando C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrea W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
James H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Evelyn B.
|
Premières impressions
Évaluation :
5
My experience with this facility and it's manager could not have been better. She was wonderful. She went above and beyond to make sure that I was well taken care of. Truly excellent customer service.
Mary C.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
earl E.
|
Premières impressions
Évaluation :
5
Staff member was friendly and good humored as well as professional. I felt confident in the service we were receiving. Helped me find the best deal for my storage unit.
Cody U.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley S.
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Shannon L.
|
Premières impressions
Évaluation :
5
Great facilities that were easy to navigate.
Kevin T.
|
Premières impressions
Évaluation :
5
Well organized business and setting
Gabriel I.
|
Premières impressions
Évaluation :
5
Excellent service à la clientèle. Manager & staff were very helpful.
Rosalind H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ibrahim B.
|
Premières impressions
Évaluation :
5
The staff was friendly and accomidating. They made me feel like I could take my time and make my moving experience easier than I expected
Janet M.
|
Premières impressions
Évaluation :
3
The large bay doors were not able to be used which slowed progress
ROBERT B.
|
Online Move In
Évaluation :
1
Le client n'a pas laissé de commentaire.
Katrina B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bridgette L.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Osborne P.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEPHEN G.
|
Premières impressions
Évaluation :
5
All of the staff members I’ve encountered have been extremely nice, helpful, and courteous!
April Y.
|
Premières impressions
Évaluation :
5
Very pleasant experience.
Douglas H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alesia G.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rodrick B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERRIS H.
|
Premières impressions
Évaluation :
5
The staff that helped were extremely nice and patient with me and my questions. Would highly recommend this facility.
JASMINE B.
|
Premières impressions
Évaluation :
5
The guys helped me get the door unstuck which was wonderful after I had had a bad time waiting 3 hours on my movers!! Thanks so much for your help!
BRENDA P.
|
Premières impressions
Évaluation :
5
Ms Angela is cool 😎 as a fan... love the customer service and she broke everything down for me to understand.. I kinda got lost looking for my storage unit but she made sure I was ok and I had access to everything... 👍👍
Geneva W.
|
Premières impressions
Évaluation :
3
When i arrived to pick up my u-haul truck the gentlman was not wearing a mask. When i returned the truck back to the same facility. There was a young lady there, that was also not wearing a mask. Just made me feel uncomfortable.
Marquis S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROCQUEL A.
|
Premières impressions
Évaluation :
2
I noticed a lot of empty units in the same size I rented so I ask why was I put so far away when there were available units closer. I was told that those were rented but had not come in yet. I want to know why someone who has not come can get a closer unit when I came first. We as customers cannot pick a location so how does that work. I have a heart condition and feel that if the space is empty it should be rented first come first served. Going forward if I rent from you again I will want to see where my space and hope not to see as many customer ready tags as I do on my row but cannot get closer yet they are empty and you have me as a customer not an expected customer
Debora F.
|
Premières impressions
Évaluation :
1
The worst move-in experience
lauren r.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
myra m.
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.