Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
My unit was supposed to be on AUTO PAY ..O complained about this months ago & never received a call or anything about removal…O just knew auto pay was valid because Andy time I tried to log in to pay MYSELF it was no amount or total due on the app
tamelia e.
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Antwon C.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dion D.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
IBRAHIM B.
Évaluation :
5
Excellent
Esau L.
Évaluation :
1
Damaged kitchen Table scratched wood finish, bedroom dresser scratched and 54 inch tv not rapped or secured it does not work right side panel practically hanging off. Debra 443-721-1853 Deborahpitts105@gmail.com
Deborah P.
Évaluation :
4
Make it clearer to us what we need to do upon return to your lot
Wilbert M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
VICTOR I.
Évaluation :
1
Le client n'a pas laissé de commentaire.
MICHAEL G.
Évaluation :
4
After hours drop off....
DALE M.
Évaluation :
5
Nothing customer service was excellent at this location
MICHELLE S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kasheeme S.
Évaluation :
5
Very nice people
DAVID G.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
HELEN S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DARNETTA H.
Évaluation :
5
Everything was great. Excellent pick up and drop off services.
Torrie K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MATTHEW R.
Évaluation :
5
Exemplary customer service.
Michelle L.
Évaluation :
5
I have used another closer location (which has been fine) but the Woodlawn location had the trailer I needed. I will ALWAYS go back to Woodlawn now. The young lady behind the counter took care of everything for me and the outside guy (in snowing and freezing weather) double checked everything. I've pulled my own trailer for years and this guy did it exactly the right way. No short cuts despite the weather.
Leo N.
Évaluation :
1
I wish I had NEVER used this storage facility at all. When I moved out there were rat feces around the perimeter of my ENTIRE storage unit. When I started to unpack all the stuff that had been in storage, there were rat feces in the form of pellets on every surface and in every box. It was absolutely disgusting. Two of my expensive furniture pieces were bitten on the corners even after wrapping it very carefully. I had put these furniture pieces in storage to protect them, but I honestly regret that decision. I should also mention that NO ONE ever told us about the RAT INFESTATION in the unit. Had I known, I would have immediately gotten my stuff out of storage. In addition, the store at the location was closed (locked door) when I went during normal business hours. I called the manager (like it said on the door to do) and she responded with a very rude attitude as if I were inconveniencing her. When I was done moving my stuff out of storage I went into the store and asked the manager to do a walk-through. She asked if it could be done the next day, but I told her I had no intention of coming back. She did not do a walk-through with me, but I assume that she eventually did it herself because I got a move-out receipt. Overall a horrible experience, definitely not worth the $100 per month that I paid.
Leslie Vanessa M.
|
Expérience générale
Évaluation :
5
People their were very friendly they were very helpful very good experience
C.Gunn
CHARLES G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ebone A.
|
Expérience générale
Évaluation :
5
The nicest uhaul location I have ever visited
Robert M.
Évaluation :
5
Nothing, gentlemen who served me was excellent and courteous
PHILLIP Z.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrice S.
|
Expérience générale
Évaluation :
2
To many mice
tracy s.
|
Expérience générale
Évaluation :
5
Happy New Year. Please do continue to be oh so wonderful, helpful kind and courteous. God bless you all at the U-HAUL Woodlawn location. Amazing, awesome, and kind service from all. Thanks so much for the greatest experience. Jenipher
Jenipher G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LYNDA A.
Évaluation :
5
Excellent management
Vincent H.
Évaluation :
2
Online I secured a 26' Truck at the Owings Mills, Md store across from Royal Farms 3 weeks ago. I call to confirm my pickup time as 8:00 since the store opens at 9:00. Was told my reservation was sent to the other Owings Mills Location 10435 Reisterstown Rd. Get there, no truck available because it wasn't confirmed. Then had to drive to the Woodlawn Location. I Had to drive extra 20 miles round trip, $.99 a mile. Think again next time.
BRYAN S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sean T.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jaydeepsinh J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Claire M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristopher T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ARZALIA S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerome O.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
PETER C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TED E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANDREW B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
HARRY B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEVIN Y.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael T.
Évaluation :
3
Not change the pickup location when the trailer is rented over 1 month before pickup date. Have pickup location act like the were ready for me when they know i would be there at 8 AM Not chage me 3 days rental when i only need the the traier for 1 day.
KIRK P.
Évaluation :
5
No further comment—the service was excellent.
JOHNNIE B.
Évaluation :
4
Good customer service. Answered all my questions.
Matt W.
Évaluation :
4
Very polite, courteous and helpful
I added air to the trailer tires
Galen M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
JESUS C.
Évaluation :
4
The delivery driver in Littleton, CO (her name is Megan) did a FANTASTIC job! She was so communicative and prompt and went above and beyond! She made the whole move feel better!
Michelle O.
Évaluation :
5
Service was very good. A computer crash was quickly dealt with and managed by Md. Angela Odell. The staff in the Wood Lawn office were polite, friendly, and helpful The two mover men, Neil and Bobby were patient, polite and hard working. I would recommend highly the facility, clean fun to drive truck, management and all personnel with whom I dealt. My son who helped with scheduling etc. said same.start to finish(
Deborah T.
|
Expérience générale
Évaluation :
5
Angela was extremely helpful and pleasant to work with.
Jill m.
|
Premières impressions
Évaluation :
5
When placing the reservation the confirmation email states that a uhaul representative would call to follow up but no one called me. I called them twice to confirm. Someone slept in the truck during the cold evening so the truck had to be cleaned out. The service guys were courteous and professional.
Karaleigh M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leighton E.
Évaluation :
5
Staff was fantastic! Very professional and courteous
Ronda W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Qiana S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
William A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dezmond C.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
TEVIN C.
Évaluation :
5
Great staff very friendly people
JASPER H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Laura M G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rodney V.
Évaluation :
3
I had made a reservation for 16 plastic packing crates. But when I went to pick them up there were only 11. Don't make customers pre-pay for items that you might not have in stock!! The men were friendly though and helped me load them in my car.
Sarah S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Steven M.
Évaluation :
5
No improvements needed. Staff is great, was able to get service quickly and plenty of parking.
JASON S.
Évaluation :
3
Facility and staff was nice however our unit was under some water pipes which had condensation that damaged some of the items in our unit. We used towels at first and eventually had to put a tarp over everything. Unfortunately one of our nicer pieces of furniture was damaged by the moisture and has mold in the wood. Overalls however the access was great and staff was very friendly. Would still use this facility in the future but would attach a tarp over the unit immediately.
ARYN D.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Colton L.
Évaluation :
4
Le client n'a pas laissé de commentaire.
JESSICA O.
Évaluation :
1
Better communication.
JAMES S.
Évaluation :
5
The Gentlemen there was very patient he moved very quick to process me and get me out which I really appreciate it I would definitely recommend this location again it was a wonderful experience.
SHAKEYA B.
Évaluation :
2
The check engine light and the airbag light were on. The front left head light was out and the steering wheel made a clicking noise when you turned it. It would also help if it was communication where the key drop box is located during online drop off.
NEHEMIAH S.
Évaluation :
5
Store was opened earlier than website said I believe. I'm this day and age of bad customer service Reggie was amazing great customer service professional and very thorough. Thanks again
ARTHUR B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMEL B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shenequa W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
CONSTANCE K.
Évaluation :
5
Outstanding service. Angela O'dell and Jontue Kennedy-Robbins were amazingly efficient and responsive. They are true professionals and handled a number of challenging situations with incredible proficiency.
BRIAN K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
jamal B.
Évaluation :
4
Two Black guys waited on me. They could not have been more professional. Love doing business with them.
JOHNNIE T.
Évaluation :
5
It was great.
MARK K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JASON G.
Évaluation :
5
Great and knowledgeable
RAYNARD W.
Évaluation :
5
Rien
WILLIAM G.
Évaluation :
5
Trailer needs some maintenance on the door seals
Selwin G.
Évaluation :
4
More 20' trucks
THOMAS J.
Évaluation :
5
Workers should be well groomed and personal hygiene needs improvement. At no time should the workers use profanity or argue with customers. This makes UHAUL look bad. Employees should do walk arounds with customers.
DINBOMANI Q.
Évaluation :
5
Your services are very prompt and classy. The technician was very good to me and respected the time he gave me for my job to be accomplished
john B.
Évaluation :
5
You have hit the mark. I received great customer service from all the workers and Manager Angela Odell went far and beyond to handle my case after my vehicle was vandalized. I am so happy I got the insurance too. She made it less stressful for me and took care of me personally by giving me her cell #. God Bless you All! I would highly recommend your business.
DORINDA T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dalmont B.
Évaluation :
5
Staff were always courteous and helpful, and went above and beyond to answer my many questions and concerns. Facility was clean, and the convenience of drive-in bays and rolling carts made the process easy for a single woman.
Megan V.
|
Expérience générale
Évaluation :
2
When you come to recover a vehicle, don't have your tow man beat on the customers family members! Your tow driver grabbed my husband by the shirt out the door and him along with another guy punched and kicked my husband to the ground where his tooth was knocked out and potential hearing loss as well as multiple bruises. My children also had to witness this horrific incident. I have contacted your legal department regarding your violent pick up practices.
Octavene G.
Évaluation :
5
Wonderful and helpful staff.
Jennifer T.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
ISRAEL S.
Évaluation :
1
I came to pick up the truck they didn't have one then they found on I get the truck the gas was not where it supposed to been have a picture then I loaded my truck the rear door would not close had to wait two hours for road side to fit the door waited 30-40 mins then I started to move my first load at 330 ask to extend til 630 dropped truck off by 700 and my receipt says I dropped it off 130am
Rodney M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latasha M.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Linda M.
Évaluation :
5
Made reservation for Manchester or Westminster, MD location. Found out the day before that I had to drive 31 miles (at 8mpg) to pick up the vehicle. Was asked if I wanted to come back to load the car on the trailer and told them no because I had to drive so far. Had to load with the trailer/car hooked to the Uhaul.
Patricia S.
Évaluation :
5
Did not have to do anything but bring truck back. Gentleman who helped took a couple of minutes and on my way. Merci.
DESTINY H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fletcher H.
Évaluation :
5
Outstanding service. Very professional, prompt, courteous, and responsive. A+
Brian K.
Évaluation :
5
Great service, very busy on a Saturday. Manager was getting yelled at by customer over the phone and kept her cool - very professional.
James H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathleen B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHIAL G.
Évaluation :
1
Employees were curt and unhelpful. I was charged for damage to vehicle when I as well as an employee went to verify the U-Haul was in the same condition I received it. I will be getting a lawyer as well and my bank involved.
Christina F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
DANIEL M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela D.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Marisa M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joyce T.
|
Expérience générale
Évaluation :
5
Angela, the manager is an excellent manager. I recommend all my friends. She is professional and friendly. I love dealing with her. She extremely helpful.
RUTH D.
|
Premières impressions
Évaluation :
5
Jeff was very helpful and professional. Jeff was very patient. He spoke with me about the different unit options to fit my needs. This young man took extra time to make sure I knew how to find and access my unit . Although it was close to closing time, I never was made to feel rushed. So far I have had an excellent experience.
dara s.
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
JORDYN G.
Évaluation :
5
Hard working and intelligent employees, great customer care.
Rose B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brady H.
Évaluation :
5
Keep the good job especially the guy who assist me l don't know him by name very polite, helpful and very kind. Thank you very much.
Moses O.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JACQUELINE P.
Évaluation :
5
Friendly professional staff who were ready to help. Prompt assistance immediately at pick-up and drop-off. Outstanding!
Gregory R.
Évaluation :
5
You have a lot of really friendly workers at this location, All workers responded to you being there acknowledged you were there. Checked in and out in a reasonable time. Great service.
Janie S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANAS K.
Évaluation :
5
The staff was great.
STEPHINE F.
Évaluation :
5
Excellent customer service from u-haul representative at Woodlawn Dr. store
RONETTE G.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony L.
|
Online Move In
Évaluation :
5
Working with the staff there was really a seamless process. Jeff who was the manager onsite was accommodating and was able to see to my reservation in a timely and efficient manner. I would recommend anyone in the area to utilize their facilities
Dezmond C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emma S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah T.
|
Premières impressions
Évaluation :
4
The staff was helpful with all the little things you don't think of when first getting a storage unit.
Kenneth H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael b.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
GERARD T.
|
Premières impressions
Évaluation :
4
No further comments at this time
Karl P.
|
Premières impressions
Évaluation :
5
Jeff provided excellent customer service!
Samantha G.
|
Premières impressions
Évaluation :
5
Very enjoyable and very professional experience. Will definitely recommend!
Ferdinando C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrea W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
James H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Evelyn B.
|
Premières impressions
Évaluation :
5
My experience with this facility and it's manager could not have been better. She was wonderful. She went above and beyond to make sure that I was well taken care of. Truly excellent customer service.
Mary C.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
earl E.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley S.
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Shannon L.
|
Premières impressions
Évaluation :
5
Great facilities that were easy to navigate.
Kevin T.
|
Premières impressions
Évaluation :
5
Well organized business and setting
Gabriel I.
|
Premières impressions
Évaluation :
5
Excellent service à la clientèle. Manager & staff were very helpful.
Rosalind H.
|
Premières impressions
Évaluation :
5
The staff was friendly and accomidating. They made me feel like I could take my time and make my moving experience easier than I expected
Janet M.
|
Premières impressions
Évaluation :
3
The large bay doors were not able to be used which slowed progress
ROBERT B.
|
Online Move In
Évaluation :
1
Le client n'a pas laissé de commentaire.
Katrina B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bridgette L.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Osborne P.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEPHEN G.
|
Premières impressions
Évaluation :
5
All of the staff members I’ve encountered have been extremely nice, helpful, and courteous!
April Y.
|
Premières impressions
Évaluation :
5
Very pleasant experience.
Douglas H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alesia G.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rodrick B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERRIS H.
|
Premières impressions
Évaluation :
5
The staff that helped were extremely nice and patient with me and my questions. Would highly recommend this facility.
JASMINE B.
|
Premières impressions
Évaluation :
5
The guys helped me get the door unstuck which was wonderful after I had had a bad time waiting 3 hours on my movers!! Thanks so much for your help!
BRENDA P.
|
Premières impressions
Évaluation :
5
Ms Angela is cool 😎 as a fan... love the customer service and she broke everything down for me to understand.. I kinda got lost looking for my storage unit but she made sure I was ok and I had access to everything... 👍👍
Geneva W.
|
Premières impressions
Évaluation :
3
When i arrived to pick up my u-haul truck the gentlman was not wearing a mask. When i returned the truck back to the same facility. There was a young lady there, that was also not wearing a mask. Just made me feel uncomfortable.
Marquis S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROCQUEL A.
|
Premières impressions
Évaluation :
2
I noticed a lot of empty units in the same size I rented so I ask why was I put so far away when there were available units closer. I was told that those were rented but had not come in yet. I want to know why someone who has not come can get a closer unit when I came first. We as customers cannot pick a location so how does that work. I have a heart condition and feel that if the space is empty it should be rented first come first served. Going forward if I rent from you again I will want to see where my space and hope not to see as many customer ready tags as I do on my row but cannot get closer yet they are empty and you have me as a customer not an expected customer
Debora F.
|
Premières impressions
Évaluation :
1
The worst move-in experience
lauren r.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
myra m.
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.