Évaluations des clients U-Haul Moving & Storage of Gwynn Oak

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Gwynn Oak

Cote générale :

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Zeeshawn A.
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Le client n'a pas laissé de commentaire.

Charmaine D.
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Le client n'a pas laissé de commentaire.

Latoya J.
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Le client n'a pas laissé de commentaire.

SHIRLEY D.
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They said one price and it change

Thomas R.
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Shorten processing time

Jeffrey M.
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Le client n'a pas laissé de commentaire.

MILDRED M.
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Excellent customer service. Thank you

Vennist T.
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Le client n'a pas laissé de commentaire.

WILLIAMJAMES S.
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Le client n'a pas laissé de commentaire.

Myeisha M.
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Le client n'a pas laissé de commentaire.

April Y. | Premières impressions |
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All of the staff members I’ve encountered have been extremely nice, helpful, and courteous!

Douglas H. | Premières impressions |
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Very pleasant experience.

Blaire J.
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Le client n'a pas laissé de commentaire.

JOHN I.
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Le client n'a pas laissé de commentaire.

Alesia G. | Premières impressions |
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Le client n'a pas laissé de commentaire.

William W.
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Le client n'a pas laissé de commentaire.

Carla L.
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Maintenance your trucks. The battery died, the truck shook like it needed an alignment. This was an horrible move with uhaul

Romel S.
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Don't park the vans so close together!!!! I had to get in on the passenger's side and climb over because I could not get the driver's side door open. Other than that, EVERYTHING was AWESOME!!!

Rodrick B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

belen s. | Expérience générale |
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The staff was incredibly helpful and friendly.

Rodrick B.
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Le client n'a pas laissé de commentaire.

MICHAEL B.
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Le client n'a pas laissé de commentaire.

JAMES B.
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Le client n'a pas laissé de commentaire.

John M.
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Nice guy! I'd come back again because I know he's respectful, good attitude, and patient with customers. Good service goes a long way to me.

Julie P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Traci G.
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Le client n'a pas laissé de commentaire.

Kevin F.
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Le client n'a pas laissé de commentaire.

Rodrick B.
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Le client n'a pas laissé de commentaire.

MONICA H.
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I would highly recommend this location. James, the staff member who helped me with my reservation, provided the most professional customer service I've experienced in a long, long time. I could tell he valued me as a customer. I will definitely recommend renting from U-Haul at this location to friends and family.

Veronica T.
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Nothing...Angela was very professional, friendly and very knowledgeable with assisting me with the best service...need more employees like her. Left a wonderful lasting impression for the Uhaul Company

Marcia R.
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Le client n'a pas laissé de commentaire.

Victor H.
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Some lights didn't work . Also the changes was old and rusty. .

Paul G.
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When a customer reserves a 20' truck to have a 20' truck available. I had to take a 26' which cost more gas to run and made my task in the city more difficult.

MARYLACHELLE R. | Premières impressions |
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If I could give a higher rating, I would!! The team and facilities are the best I’ve ever had the pleasure of working with!!!

Johnathan W.
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Le client n'a pas laissé de commentaire.

Betty S.
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Everything went as anticipated. Continue your high standards.

Jarmar J.
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Le client n'a pas laissé de commentaire.

David F.
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Angela was fantastic! She was polite and personable. She helped me through the whole process. Her fingernails were very festive. Five stars!

Joseph A.
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Le client n'a pas laissé de commentaire.

Belen S.
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Assist in unhooking the Car Tow Dolly from Moving 10' Van.

Lee D.
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No comment

Keshab A.
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Le client n'a pas laissé de commentaire.

Rigoberto M.
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Everything was great

Alphonso C.
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A good place to store your belonging in one of their clean storage units. Renting a u-haul truck is a very easy process in person or over the internet. Thanks for the great services provided

dorothy C.
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The service and employees were fantastic. The friendly and professional manner of Kris and Jeff made for a wonderful experience.

Nikole W.
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Le client n'a pas laissé de commentaire.

Shawnte S.
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Le client n'a pas laissé de commentaire.

Lee D.
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nothing How can you make Excellence better? Keep doing what you are doing.

michael r. | Expérience générale |
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I would not recommend this uhaul to anyone I liked. They staff is extremely unfriendly, unprofessional, and lacks the customer service needed to compete in our customer friendly world.

Dewlon D.
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One of my best uhaul experiences

TERRIS H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Omoghene O.
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Le client n'a pas laissé de commentaire.

Peter D.
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This location was great. Before I went there, I had a terrible experience with the phone rep who made a 5pm reservation at the northern parkway location and assured me it was open til 9pm. When I arrived minutes after my reservation time, I was told it closed at 5pm and they would not help me get my rental. Just “call the phone number” and no assistance of any kind. Super annoying that I had driven a long way there and was given bad information.

Terrica C. | Expérience générale |
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I have no problem 😊

JASMINE B. | Premières impressions |
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The staff that helped were extremely nice and patient with me and my questions. Would highly recommend this facility.

BRENDA P. | Premières impressions |
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The guys helped me get the door unstuck which was wonderful after I had had a bad time waiting 3 hours on my movers!! Thanks so much for your help!

Duane O.
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Employees where very polite & helpful in getting me hooked up, connected up and on the road efficiently. Would definitely rent there again...

Shayla R.
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Le client n'a pas laissé de commentaire.

janet W.
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N/A

Dan W.
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Le client n'a pas laissé de commentaire.

Marco O.
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Le client n'a pas laissé de commentaire.

Willietta G.
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Jeffery was knowledgeable and kind.

Conway L.
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Good customer service and attention to detail

George R.
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Great customer service

Tessie P.
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Make sure batteries are charged in van. The van I used died on me within the hour and I had to wait to get a jump start for over an hour.

Keith S.
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Le client n'a pas laissé de commentaire.

angela S.
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Great staff thanks Angie and Jeff

Cassandra L.
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Le client n'a pas laissé de commentaire.

Janine T.
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When I arrived there was only 1 person behind the desk. Once she realized it was getting crowded, she immediately called for help and we were in and out

Bridgit H.
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Le client n'a pas laissé de commentaire.

Leah R.
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Le client n'a pas laissé de commentaire.

duane T.
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Truly exceptional service!

Veronica B. | Premières impressions |
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The entire staff was very accommodating, helpful and understanding. I'm really grateful. The only issue I had was with one of UHaul's rules about storage rental, which has nothing to do with the staff or their performance. The rule is the "alternate contact" rule, which states the alternate contact a renter provides must have a different address and phone number than the renter. Not everybody has people they can use as alternate contacts. All in all, fantastic service and I am satisfied and grateful. Thank you!

Emraan A.
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It took me 20 minutes to return truck, Your stupid after hours return system was horrible' 2 times it didn't recognize my location on 2 different phones, Update your stupid system please and also hire employees who like to work, who actually like their jobs!!

JUSTIN B.
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I arrived at this location after a long drive from S. Carolina and was fried. I wish I grabbed there names. The 2 men working on 10/24/2020 between 12 and 5pm were great. They were very welcoming and helped me with everything I could have asked for and more. Concerning my units, kicks etc. And when I needed an additional unit they made it very easy. And close to the ones I already had. Then following day when I returned my truck the manager was kind enough to explain my contract that the person at my pick up location had neglected to do. I had a very good experience here. Thank you

Carol L.
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Le client n'a pas laissé de commentaire.

Staceyann C.
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Le client n'a pas laissé de commentaire.

Cassandra L.
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The only gripe I had was the amount of time it took for someone to answer the phone when I called in to extend my time with truck, otherwise, very good experience. Thank you

Keshab A.
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Le client n'a pas laissé de commentaire.

Dennis M.
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Your customer service was great they did a excellent job with help me with my moving experience

Jessie M.
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I reserved a trailer in Columbia, MD. Upon arrival, no trailer available, and the clerk had zero idea what to do. I waited over 30 minutes as she pretended to address the issue, waiting on other customers, until a manager showed up. The manager advised no trailer available and to call the 800 number. The solution, drive 25 minutes in the wrong direction to Woodlawn, The staff at Woodlawn was accommodating and professional, but upon arrival, their computers were not working. I spent another 30+ minutes waiting to finalize my transaction. Much appreciation. For the friendly and courteous staff at Woodlawn. Those 2 ladies were awesome. The staff in Columbia wasted my time, didn't know what they were doing, and did not have the equipment available that I had a confirmation for. Drop off personnel was VERY professional and accommodating. Asked if I needed to go inside for anything, was told no. Hours later I received a call advising I was due a credit and the only way to collect was in person. Another inconvenience, but I will be back tomorrow to collect. I would think this credit could be applied to the card that I used, but was told not an option. Pick it up in 24 hours in person at the location I rented from, or forego the reimbursement. I have had issues with my last 2 U-Haul rentals. Friendly staff, apologetic and accommodating at Woodlawn, for issues that were beyond their control. Gotta get it together Uhaul, very frustrating.

William C.
Évaluation :

The U-haul rental experience at the Woodlawn, MD location was super. I loaded my Driver's License as requested prior to the rental date. The check in and check out went very fast. Angela at the Woodlawn, MD location was super easy to work with and very efficient. Thanks so much.

Miguel A.
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Le client n'a pas laissé de commentaire.

Antonies M.
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I was in and out in under 2 minutes.

Geneva W. | Premières impressions |
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Ms Angela is cool 😎 as a fan... love the customer service and she broke everything down for me to understand.. I kinda got lost looking for my storage unit but she made sure I was ok and I had access to everything... 👍👍

Troy C.
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Le client n'a pas laissé de commentaire.

Lisa C.
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Le client n'a pas laissé de commentaire.

Valencia D.
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My overall experience with uhaul was very unprofessional. I made a reservation at 11am to move over two weeks ago and I was given the run around all day. I had to travel to multiple uhaul places and at the end I was able to get a truck at 4:30pm. I did not receive my refund nor did I receive my 50 reservation money back. I will not be using uhaul anymore

George H.
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Le client n'a pas laissé de commentaire.

Goldine A.
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I just love the professionalism with this particular location. Great customer service agents, staff is very knowledgeable, kind and considerate

nikita A.
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I was double charged. Contacted support. was told I would get credit back within a 5 days and nothing. Reference number 2868632. Not likely to recommend or use ever again

Marquis S. | Premières impressions |
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When i arrived to pick up my u-haul truck the gentlman was not wearing a mask. When i returned the truck back to the same facility. There was a young lady there, that was also not wearing a mask. Just made me feel uncomfortable.

KATHLEEN S.
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The location was close to beltway. This is a full service Uhaul location they provide everything UHaul has to offer. Everyone was kind, smiled and was helpful!

Shayla P.
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Man with dreads did a wonderful job great attitude but the general manger terrible experience

Zena L.
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Le client n'a pas laissé de commentaire.

Anita J.
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Le client n'a pas laissé de commentaire.

Katherine J.
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Le client n'a pas laissé de commentaire.

Paulette H.
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Notting .

Tifanee M. | Premières impressions |
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Everything was great but it would have been easier for me to move if the sliding doors were available after office hours.

BERNITA C.
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Le client n'a pas laissé de commentaire.

Shirley L.
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Le client n'a pas laissé de commentaire.

TIAJUANA S.
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Le client n'a pas laissé de commentaire.

Steven C.
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Le client n'a pas laissé de commentaire.

Janie M.
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Le client n'a pas laissé de commentaire.

WILLIENE T.
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The only thing that I encounter was the waiting for lady at the front desk to check me in. The gentlemen was helping some one us and she saw me standing there and she act if we weren't ther until I sak if she could help me and her response was that the wass just auditing some paper work, it may not have been her exact work but she finally start helping me.

Kahiela S.
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Le client n'a pas laissé de commentaire.

Monique J.
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Nothing

Roxy T.
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The service was excellent and quick I was well informed of rental process.

racquel g. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Racquel G.
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Le client n'a pas laissé de commentaire.

Timothy R.
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Le client n'a pas laissé de commentaire.

Constance B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Larosezo H.
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Need more check in and check out staff. Everyone was great, just short staff in customer service.

Marcus H.
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General manager, Angela, is attempting to bill me for $1500 in damage to a truck that was damaged when it was dispatched. She blatantly lied about the damage she “found”. If you do business with this location make sure to take photos and video from top to bottom of your rental because management there can not be trusted.

MAURICE M.
Évaluation :

Clean an organized an well ran

Leland J.
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Le client n'a pas laissé de commentaire.

DeAnna H.
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Le client n'a pas laissé de commentaire.

Anthony S.
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Le client n'a pas laissé de commentaire.

ROCQUEL A. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Ziona L. | Expérience générale |
Évaluation :

The staff in this particular location was amazing. The same, however cannot be said for corporate, or other locations, where customer service was sorely lacking.

Debora F. | Premières impressions |
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I noticed a lot of empty units in the same size I rented so I ask why was I put so far away when there were available units closer. I was told that those were rented but had not come in yet. I want to know why someone who has not come can get a closer unit when I came first. We as customers cannot pick a location so how does that work. I have a heart condition and feel that if the space is empty it should be rented first come first served. Going forward if I rent from you again I will want to see where my space and hope not to see as many customer ready tags as I do on my row but cannot get closer yet they are empty and you have me as a customer not an expected customer

Gregory B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

angel b. | Premières impressions |
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Le client n'a pas laissé de commentaire.

lauren r. | Premières impressions |
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The worst move-in experience

Kevin P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

RASHEEDAH T. | Expérience générale |
Évaluation :

Angela was Excellent a Great asset to the company.. Awesome Customer Service

Maimouna B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

myra m. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Reginald R. | Expérience générale |
Évaluation :

I was over charged for storage. I made over 10 phone calls to UHAUL to explain the storage charge and have not received a return phone call to this day. My personal items were destroyed..

LIZREBECCA S. | Expérience générale |
Évaluation :

Due to a recent fire Melissa Perry & Staff was FANTASTIC. They treated me with Grace & Kindness to me & my belongings. They were polite & very helpful. I was treated with respect. Great Management !!!

Teymi H. | Expérience générale |
Évaluation :

Thank you

glen d. | Expérience générale |
Évaluation :

They need on site security people to patrol facility.

brittany H. | Expérience générale |
Évaluation :

I lost all my things and my children things , they have no answers. I’m so heartbroken and somethings I cannot replace . I hope this company is pleased from all the damage they have done to everyone.

SANDI S. | Expérience générale |
Évaluation :

I lost all of my deceased mom furniture during this fire which was very disappointing only having my things in storage for 60 days and what’s going around is a person started the fire.

Quinny T. | Expérience générale |
Évaluation :

Melissa is very knowledgeable about the job and is willing to go abundantly above and beyond to see that customer service is accomplished!!!! Security is highly flawed! Be AFRAID!!! Very afraid here

Melinda S. | Expérience générale |
Évaluation :

I found the place most helpful during this difficult time with the fire and everything. Helping me get another storage unit helped alot with my anxiety about what to do next..

RACHEL W. | Premières impressions |
Évaluation :

Too many technical issues! 24 hr access did not become available until the following week of my move. That wasn't explained, otherwise I would have rented elsewhere and avoided the manager attitudes.

Mark J. | Expérience générale |
Évaluation :

None

cathy m. | Expérience générale |
Évaluation :

The only woman that work there Was God deny. Patient, kind , respectful, and very well mannered. God job in choosing an excellent Employee. And her daughter is awesome as well. Just like her mother.

olumayowe d. | Expérience générale |
Évaluation :

Your staff, Oye and James, were very helpful. They are the best. Thanks.

gregory l. | Premières impressions |
Évaluation :

The staff at Gwynn Oak did an excellent job of setting me up in my storage locker and facilitating the drop off of my rental truck. They were the exception in what had been a very poor experience with

Tonia W. | Premières impressions |
Évaluation :

Payton was helpful and courteous.

Mark A. | Premières impressions |
Évaluation :

The staff is unbelievably helpful and friendly, and the facility is clean and well maintained.

Johnnie B. | Expérience générale |
Évaluation :

I received great service from Uhaul. The customer reps were courteous and professional.

quanette m. | Premières impressions |
Évaluation :

James at customer service was great. He was very respectful and he walked me through all the details of of my storage unit and contract.

Joyce W. | Premières impressions |
Évaluation :

Great Customer service 👍

patrick b. | Premières impressions |
Évaluation :

Gentlemen were amazing

Sharon O. | Expérience générale |
Évaluation :

Everyone was so pleasant and paloght thank everyone for there service

STEPHANIE B. | Premières impressions |
Évaluation :

The young man that assisted me was very helpful and courteous

Johnnie B. | Premières impressions |
Évaluation :

The customer reps were very courteous and helpful. It was a pleasure doing business with them.

RUSSELL P. | Expérience générale |
Évaluation :

One the best U-Haul in the city in my opinion.

BEVERLY L. | Expérience générale |
Évaluation :

Above average. Would refer.

Larry D. | Premières impressions |
Évaluation :

Everything was well taken care of

Lisa O. | Premières impressions |
Évaluation :

I had great assistance. Very personable, and efficient. Explained everything well. Very helpful.

SHAWANDA A. | Expérience générale |
Évaluation :

Thank you for the great service.

SHAWANDA A. | Premières impressions |
Évaluation :

Nice and clean. Good customer service. Thank you.

Sharon O. | Premières impressions |
Évaluation :

She was a very polite lady she answered all my question she represented her self very well 5 stars for her thanks so much for everything

Robin K. | Expérience générale |
Évaluation :

Good experience, easy check out. I’d rent from this facility again if needed

sierra t. | Premières impressions |
Évaluation :

Melissa and Shaun were very ignorant. The reservations I made were input wrong . Wasn’t given part of my order . Staff made jokes about my name that was not funny to me .

Victoreya H. | Premières impressions |
Évaluation :

Process was easy fast I loved everything about it

patricia r. | Premières impressions |
Évaluation :

The staff was very friendly and helpful. The facilities were clean and easily navigated.

JENNIFER W. | Premières impressions |
Évaluation :

He was excellent

Hawabibi S. | Expérience générale |
Évaluation :

Very friendly and helpful understanding and caring knowledgeable associate about u haul and towards customers

Hawabibi S. | Premières impressions |
Évaluation :

Very clean and spacious rooms

Adam S. | Réservation |
Évaluation :

Very nice facility

RANETTE C. | Premières impressions |
Évaluation :

James waa amazing helping me with my reservation

bolanle o. | Réservation |
Évaluation :

I got good customer service

india b. | Expérience générale |
Évaluation :

The move out went well. No problems, very polite young man waited on me.

Thomas c. | Réservation |
Évaluation :

My wife and I found Ms.Janice Extremely wonderful and pleasant to do business with. We didn't have to cringe any further upon entering. At 7am she was refreshed, smiling, and greetable. Nice Spirit..

trellany t. | Réservation |
Évaluation :

Great service

Kathy M. | Réservation |
Évaluation :

Associate was not pleasant and seemed irritated to have to assist me.

katrina c. | Réservation |
Évaluation :

I reserved online. I wanted to change move in date but can’t seem to find it online.

andrea m. | Expérience générale |
Évaluation :

Everything was a smooth process and the staff were very helpful.

Non reviews have been submitted for this location.

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