Customer Reviews for U-Haul Moving & Storage of Halifax

Évaluation :

5

Very clean, secure and well lit. Trolleys to move items to your storage space were readily available and in good repair. I had my space for 2 months longer than expected but the price was reasonable and didn't break the bank. The Bayers Lake outlet in Halifax truly did exceed my expectations. I would not hesitate to use this location again.

Évaluation :

5

Excellent and easy experience!

Évaluation :

5

Staff were wonderful! Jen and Adam were so very helpful in our time of need dealing with the fall out from our accident (trailer wheel falling off)

Évaluation :

5

No issues Great place Great team

Évaluation :

3

Each person I spoke with had a different price after I had reserved a truck and also there was an issue towards the end which there shouldn't of been but it was miscommunication on U-Haul part. But yes I would use U-Haul again I think some of the staff need to be trained more or the customer needs to be told what to do in case of…

Évaluation :

2

Never have I ever heard of a storage unit that is not 24 hour access. Extremely ridiculous, inconvenient, and a poor judgement call on u haul for making it that way

Évaluation :

5

Great staff and service

Évaluation :

4

Overall I was very happy with my rental of both storage lockers. My only complaint was that I will billed for the entire month (December) when I moved out on the first day of the new billing period. I had tried to get out the day earlier but the moving company could not have the job completed before the access to my unit was closed at 1900. As stated by the CSR " at 1900 we close and turn on the alarms" This cost me an extra day and thus an additional 243 dollars spent on a unit i was not going to use again. That was disappointing.

Évaluation :

5

I always get great service from Jen here at U-Haul Bayer' Lake , NS

Évaluation :

4

Following months of storage fees we were disappointed that we were charged ($95) for an additional month. The locker was closed out Dec 5th. Locker was opened months preciously on the day 4th.

Évaluation :

5

Good team Good service thank you

Évaluation :

1

I did not move in as the storage facility is wide open. No gated access. Moving and storage in the same area is gated and cheaper.

Évaluation :

3

More carts should be available for such a huge storage center.

Évaluation :

5

Dan was great, and your email communications are such a great tool for your customers Thanks

Évaluation :

5

Everything went as it should, no surprises.

Évaluation :

5

Move was made much better because of you guys. Thanks

Évaluation :

5

Very clean. I love that you can drive into the building to load/unload. I wish I would have known there is a pole in my unit. I probably would have gone up a size.

Évaluation :

3

Several times had difficulty accessing unit. One time it was an urgent need and the hallway was totally blocked by another person reorganizing their unit. Mentioned it to staff. Nothing was done Floor cleaning should be done after hours and definitely not in a Saturday. Floors were being waxed and unit was taped off (twice)

Évaluation :

5

Great service and best price in Halifax.

Évaluation :

5

The guy who helped me was super friendly and had me set up very quickly

Évaluation :

5

I will be honest I do find for myself that yes it's really great that you get storage for one month free but I got to be honest with you I move back due to daughters health reasons and I'm on disability CPP and the affordability of the units every month is very high. Yes I'm going to beg and borrow to be able to pay it because that's my stuff but I'm just being honest it's a very high amount. But I will have to pay it come Dec….

Évaluation :

5

Great job will be back again

Évaluation :

4

Good customer service

Évaluation :

5

9/10 experience. Storage unit was secure, but not well lit. I was very disappounted that I had never been offered a continental breakfast during the duration of my patronage. It would have been nice to see a pizza day once in a while too. Another gripe I had was that there was no public washroom and/or tennis facility. If these improvements were made to the property, then I would consider staying longer.

Évaluation :

5

We had a very good experience with Horseshoe Lake Drive Uhaul. Thank you

Évaluation :

5

The young man that booked my rental was very pleasant, professional and knowledgeable. I appreciated that.

Évaluation :

5

Staff were very pleasant, professional and very helpful.

Évaluation :

5

I am a bit disappointed with the misinformation I received regarding your promotions. I called on October 8th to inquire about promotions and rates as I saw one on line for one month free storage with truck rental. I called the Halifax location to ask specifically about this promotion. I was told it was available for both one way and in town rentals. I asked if I could book it on line or had to be in store, I was told I could do either. I proceeded to book both my truck rental and storage online. The promotion was not valid. I had issues picking up my truck on my mobile device as it did not show up on my account reservations, only my storage. I went to Customer Service to check in for my truck. Received everything, no problems. Disappointed that there was no access code available and I was limited to the holiday hours to move and store my items. I asked about the promotion and if the agent could apply it for me. He advised that it had just expired. I asked why I would be told of an expired promotion? He said I could provide feedback. This promotion was the reason I decided to choose uhaul for my truck rental and storage solutions. Finally when I arrived to return my truck, I could not do it via mobile self service as the rental still did not appear on my account reservations. I called the after hours support and was on hold for 40minutes before I was disconnected. I called back and requested a call back which never happened. I called the Halifax location at 7am as soon as it opened to explain my issues with mobile return of my truck. I said I could drive to the location to complete the return in person before my truck was due to be returned should that be required. I was advised it was not necessary. Needless to say, a process that seemed all too effortless on line did not go as smoothly as planned. I chose uhaul for the promotion of one month's free storage if this wasn't the case, I would have chosen other options as there were promotions elsewhere I could have taken advantage of. I hope you would honour your promotion. Merci.

Évaluation :

1

They kept putting a lock on my unit

Évaluation :

4

Our truck was easy to find however the rented dollies were not there, so we had to go get them. When we returned to locate our new storage unit the desk attendant was not friendly , nor helpful. At first he indicated there was no reservation, then looked it up, all while making no eye contact.

Évaluation :

3

Should be 24-7 all time access

Évaluation :

5

Merci.

Évaluation :

5

I'm satisfied with the results

Évaluation :

2

N/A! Wrong person!

Évaluation :

2

My experience was horrible with U-Haul from the beginning to the very end. There were a few bright lights in a mostly miserable experience from the pick up of my trailer to dropping my things off in storage. I really don't know how you Allstate in business with the poor customer service you provide, your internet portals are a joke, no one ever answers the phone and your customer service in person people are burnt out from all the unhappy customers. My reservation wasn't there when I arrived but when you are the most tired in your life there is no fight. The last person I felt with was accommodating sympathetic and kind. If U-Haul disappeared in a black hole no one would care.

Évaluation :

4

Clean and well lit. Slowest elevator ever

Évaluation :

5

Thanks

Évaluation :

5

Excellent help from staff at this location. Friendly and professional. Special thank you to Jennifer.

Évaluation :

5

There was some confusion about the location of the unit due to the addition of new storage units at the facility. Beyond that small glitch everything was great. Easy to access, lots of carts available to move from truck to storage unit.

Évaluation :

2

I rented storage. In order to access the storage you have to go into the office and have one of the agents press a button. If there are people in line (to rent vehicles, book storage, pay for items, etc, you have to wait behind them. Could be over a half hour just to have them press a button to get into the storage bay. Ridiculous, and I will be going to another storage after this month is over.

Évaluation :

4

There was an error an it was fixed, was very pleased.

Évaluation :

5

I found the staff very friendly and accommodating. That answered my questions and ensured my requirements were met.

Évaluation :

1

The person at the front wasn’t very pleasant to deal with it; felt like he had better things to do Claimed I had everything I needed for my move in date april 7 2021 Not sure if my code for the door just wasn’t entered or if I was just not given one I went over all the paper work he gave me the day of and emails no access code was given

Évaluation :

5

Best Uhaul location I've experienced,

Évaluation :

5

Likely the easiest storage solution experience I have had in years.

Évaluation :

5

Jennifer at the Bears Lake location was more than accommodating and very helpful. Her level of customer service is what led us to cancel our storage unit at Metro self storage and move over to U-Haul.