Drop off procedure unclear, no one at drop off point upon arrival. Went inside and waited in line 10 mins. only to be told at desk that I needed to go back outside and wait for employee to go over vehicle. Not impressed. Pick up process could also go a little faster, considering I had already done much of the check-in online.
Edgar G.Customer Reviews for U-Haul Moving & Storage of Halifax
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Thank you for letting me use your u-haul track in your stores locker you guys are the best
George F. | Premières impressionsAmazing management and staff. 1 Big thank you to Jen who contacted me the next day because I left stuff behind. Offering me bigger unit to ensure I was able to store everything. Thank you so much!!!!! 10+
Matthew P. | Online Move InA pipe burst in my unit, upon first inspection there was no damage. While moving out I noticed my bed and bed frame were both damaged and now unusable. Other than that the staff were always happy to help me out.
Connor F. | Expérience généraleEverything was top notch!!!
Mary G. | Expérience généraleU-HAUL: the only VERY important suggestion[s] I would make is: #1 U-HAUL SALES STAFF make sure that they show every NEW CUSTOMER (and existing customers) the DISPLAY / DIMENSION SIZE SAMPLE UNITS in the SALES / STORE DEPT. to insure that CUSTOMERS are choosing the correct DIMENSIONS / SIZE UNIT[S] for their storage needs to avoid having to come back to the sales desk to change UNITS / rental contract details; #2 U-HAUL SALES STAFF make sure CUSTOMERS have / are supplied with U-HAUL LOCKS before move-ins; so CUSTOMERS do NOT have to come back to SALES DESK and wait in line again. #3 U-HAUL ADD ADDITIONAL INDOOR ARROWS/#NUMBER SIGNAGE at ALL LOCATIONS WORLDWIDE on EACH WALL CORNER WITH STORAGE UNIT NUMBERS CLEARLY VISIBLE for locating STORAGE UNITS quicker *FOR EXAMPLE: #1082-#1132 and/or #1000-1100 / #1200-1300 etc like an ENCYCLOPEDIA / NUMERICAL BASED FILING SYSTEM ; because a NEW CUSTOMER can get LOST in the maze / navigation of UNITS in a large INDOOR storage UNIT building just by looking only at the small map / numbers image paper provided by U-HAUL staff. >> this addition / change to the U-HAUL interior planogram / floor / WALL layout A121 / A122 / A123 ...etc small-ish WALL signage system would also benefit NEW EMPLOYEES navigating their way around the workplace while in training. nonetheless or more; I enjoyed the experience so much that I want to get a MOONLIGHTERS WANTED JOB @U-HAUL Bayers Lake HALIFAX location. thank yoU // Albert Broussard
ALBERT B. | Premières impressionsWe rented the unit for 1 year There were numerous price increases about $150 difference . The after hours was pretty confusing so we had to move to an outside unit to have 247 hr access Our units door wouldn't stay open we reported it and went to meet with the maintenance person but they didn't show and apparently a work order wasn't submitted even thou we complained. upon moving we noticed a huge leak destroying some boxes luckily it was nothing valuable. And caused minimal damage however could have definitely been a major issue. We didn't have anything that contained food however upon moving we noticed chew boxes, materials, and rodent poop. We understand these things can happen, so we didn't say much. The manager is pretty friendly but unfortunately I can't say that for the rest of the staff, every time I had to speak with anyone it seemed to be an inconvenience for them. We had auto renew set up but twice there was a red lock put on our unit for no reason both times the rep saw my account was $0 and explained that sometimes there a delay with auto renew even thou the money has come out our account cause we were using a visa debit. I wish before the locked us out of our unit we paid for they verified first especially sense the reps were aware of the issue. Body language on most employees is very laid back and don't care attitude,
Kyle L. | Expérience généraleThe day I checked in the store was extremely busy. Only seemed to be one employee taking care of store and rental sales. And he performed very well. Another employee taking care of the rental equipment help out when he noticed the line up forming. It was great team work.
Sandra B. | Premières impressionsIt was a stressful time moving but having the uhaul storage unit to utilize for a period of time made everything a little easier and having a friendly and professional staff both through the customer service phone line and in person staff made the experience much more enjoyable. Merci.
LINDA D. | Expérience généraleIt was advertised as 24 hour access and we had planned our move in in the evening. Turns out we had no access after 7pm due to some alarm issue that was not yet fully operational. We managed to readjust the move and all went well.
Claude R. | Premières impressions,,,
Stephanie P. | Expérience généraleNo complaints. Was well explained.
Mike M. | Expérience généralestaff were lazy.told me where van was parked but could not tell me which one was mine.it had snowed a couple days before.had have reserved so I expect it to be ready.No,i first had to find it by going from one to another and so on till key went in.then had to spend and hour trying to clear it off.when returning the van the staff member behind the desk was unhelpful and rude.
jeff p. | Premières impressions✅
JOHN DAVID N. | Expérience généraleJen is very friendly and informative. Uhaul should be lucky to have her.
RENO B. | Premières impressionsMy only negative comment would be that even though i had spoken with the manager many times and she knew we had a set leave day...which was not til 5th due to taking possession of my new home and we discussed this many times I arrived with truck trailer and moving friends with only a short window of time to move to find a padlock added to my lock to prevent me from accessing my things It felt like I was a delinquent and someone who was not paying their bills so I had to be locked out...it felt awful and it was a delay of going to office and waiting for some person to walk over to my unit It doesnt sound like much but I waa both insulted and annoyed as I was stressed already and asking favours of friends to meet that after uhaul and I knew exactly what the timing was agreed to be...saturday...as it turns out I emptied my unit by Thursday because of bad weather coming and I was told on Monday so long as I was out by Saturday I was fine That did not feel fine
ALISON P E. | Expérience généralePeople are in the building wit no masks and you have workers with no masks on
Kailinda S. | Expérience généraleI didn't like the fact that when I asked for a uhaul trailer that they told mmei couldn't so a one way trip to new Brunswick.
NEVIN J. | Expérience généraleVery clean, secure and well lit. Trolleys to move items to your storage space were readily available and in good repair. I had my space for 2 months longer than expected but the price was reasonable and didn't break the bank. The Bayers Lake outlet in Halifax truly did exceed my expectations. I would not hesitate to use this location again.
WENDY M. | Expérience généraleExcellent and easy experience!
Glenn C. | Expérience généraleStaff were wonderful! Jen and Adam were so very helpful in our time of need dealing with the fall out from our accident (trailer wheel falling off)
Glenn C. | Premières impressionsNo issues Great place Great team
Barbara K. | Expérience généraleEach person I spoke with had a different price after I had reserved a truck and also there was an issue towards the end which there shouldn't of been but it was miscommunication on U-Haul part. But yes I would use U-Haul again I think some of the staff need to be trained more or the customer needs to be told what to do in case of…
Arlene W. | Expérience généraleNever have I ever heard of a storage unit that is not 24 hour access. Extremely ridiculous, inconvenient, and a poor judgement call on u haul for making it that way
Dj H. | Premières impressionsGreat staff and service
LEW H. | Expérience généraleOverall I was very happy with my rental of both storage lockers. My only complaint was that I will billed for the entire month (December) when I moved out on the first day of the new billing period. I had tried to get out the day earlier but the moving company could not have the job completed before the access to my unit was closed at 1900. As stated by the CSR " at 1900 we close and turn on the alarms" This cost me an extra day and thus an additional 243 dollars spent on a unit i was not going to use again. That was disappointing.
Darrin F. | Expérience généraleI always get great service from Jen here at U-Haul Bayer' Lake , NS
DONALD THOMAS D. | Expérience généraleFollowing months of storage fees we were disappointed that we were charged ($95) for an additional month. The locker was closed out Dec 5th. Locker was opened months preciously on the day 4th.
GREGORY PAUL M. | Expérience généraleGood team Good service thank you
Barbara K. | Premières impressionsI did not move in as the storage facility is wide open. No gated access. Moving and storage in the same area is gated and cheaper.
Lara f. | Premières impressionsMore carts should be available for such a huge storage center.
Joanne J. | Expérience généraleDan was great, and your email communications are such a great tool for your customers Thanks
Terrence M. | Premières impressionsEverything went as it should, no surprises.
JOSEPH m. | Expérience généraleMove was made much better because of you guys. Thanks
JUDITH G. | Premières impressionsVery clean. I love that you can drive into the building to load/unload. I wish I would have known there is a pole in my unit. I probably would have gone up a size.
Christine D. | Online Move InSeveral times had difficulty accessing unit. One time it was an urgent need and the hallway was totally blocked by another person reorganizing their unit. Mentioned it to staff. Nothing was done Floor cleaning should be done after hours and definitely not in a Saturday. Floors were being waxed and unit was taped off (twice)
Patricia B. | Expérience généraleGreat service and best price in Halifax.
William A. | Premières impressionsThe guy who helped me was super friendly and had me set up very quickly
Neil S. | Premières impressionsI will be honest I do find for myself that yes it's really great that you get storage for one month free but I got to be honest with you I move back due to daughters health reasons and I'm on disability CPP and the affordability of the units every month is very high. Yes I'm going to beg and borrow to be able to pay it because that's my stuff but I'm just being honest it's a very high amount. But I will have to pay it come Dec….
Arlene W. | Premières impressionsGreat job will be back again
William P. | Expérience généraleGood customer service
DONALD THOMAS D. | Premières impressions9/10 experience. Storage unit was secure, but not well lit. I was very disappounted that I had never been offered a continental breakfast during the duration of my patronage. It would have been nice to see a pizza day once in a while too. Another gripe I had was that there was no public washroom and/or tennis facility. If these improvements were made to the property, then I would consider staying longer.
Night & Day L. | Expérience généraleWe had a very good experience with Horseshoe Lake Drive Uhaul. Thank you
NORMA L. | Expérience généraleThe young man that booked my rental was very pleasant, professional and knowledgeable. I appreciated that.
Vince G. | Premières impressionsAll good
Brian R. | Expérience généraleStaff were very pleasant, professional and very helpful.
mike c. | Premières impressionsI am a bit disappointed with the misinformation I received regarding your promotions. I called on October 8th to inquire about promotions and rates as I saw one on line for one month free storage with truck rental. I called the Halifax location to ask specifically about this promotion. I was told it was available for both one way and in town rentals. I asked if I could book it on line or had to be in store, I was told I could do either. I proceeded to book both my truck rental and storage online. The promotion was not valid. I had issues picking up my truck on my mobile device as it did not show up on my account reservations, only my storage. I went to Customer Service to check in for my truck. Received everything, no problems. Disappointed that there was no access code available and I was limited to the holiday hours to move and store my items. I asked about the promotion and if the agent could apply it for me. He advised that it had just expired. I asked why I would be told of an expired promotion? He said I could provide feedback. This promotion was the reason I decided to choose uhaul for my truck rental and storage solutions. Finally when I arrived to return my truck, I could not do it via mobile self service as the rental still did not appear on my account reservations. I called the after hours support and was on hold for 40minutes before I was disconnected. I called back and requested a call back which never happened. I called the Halifax location at 7am as soon as it opened to explain my issues with mobile return of my truck. I said I could drive to the location to complete the return in person before my truck was due to be returned should that be required. I was advised it was not necessary. Needless to say, a process that seemed all too effortless on line did not go as smoothly as planned. I chose uhaul for the promotion of one month's free storage if this wasn't the case, I would have chosen other options as there were promotions elsewhere I could have taken advantage of. I hope you would honour your promotion. Merci.
Trinh N T. | Online Move InJen was very understanding and helpful, she made our situation much less stressful.
ellen y. | Expérience généraleLow rating because of the poor customer service at the front desk
Russell F. | Expérience généralehappy customer
John A. | Expérience généraleThey kept putting a lock on my unit
270 West C. | Premières impressionsThey kept putting a second lock on my unit
Howard W. | Expérience généraleThe 7 pm closing time made things tight for me and an individual who was also accessing a unit had placed all their items in the walkway- I was unable to take a direct route to my unit as I could not get by this individual and their items. This added time to the drop off.
DEBORAH S. | Premières impressionsOur truck was easy to find however the rented dollies were not there, so we had to go get them. When we returned to locate our new storage unit the desk attendant was not friendly , nor helpful. At first he indicated there was no reservation, then looked it up, all while making no eye contact.
Jeanette M. | Premières impressionsThe staff at this uhaul were so great! I would 100 percent recommend this location to anyone. Really great service!
Marcie M. | Expérience généraleShould be 24-7 all time access
Ronald S. | Premières impressionsYour packing tape is terrible. It doesn't stick well.
Diane O. | Expérience généraleIt would be awesome if I could access storage 24/7 but the first month free storage makes this problem more acceptable.
RONALDA MARIE S. | Premières impressionsMerci.
Sanghoon K. | Premières impressionsStorage facility reeked of fish and they did absolutely nothing about it. Called several times to get the situation fixed and was always promised a call back from a manager but that never happened. The sliding door to the facility was broken for the whole time we rented there (6 months) brought that up to employees it was never fixed always had to pry it open, it was supposed to be an automatic door. The sanitizer despenser inside the door was never filled even throughout a lockdown. To say the least renting a locker from U haul was a terrible experience and I am glad to have moved my stuff out of there! I will never recommend any of thier services to anyone I know, especially the Bayers Lake location which is the one I used.
Katie M. | Expérience généralestaff are nice
John A. | Premières impressionsGreat storage facility. Clean indoors climate controlled and set for any pests.
Ross D A. | Expérience généraleI'm satisfied with the results
BENJAMIN E H. | Premières impressionsN/A! Wrong person!
Nicole N. | Premières impressionsStraight forward process to sign up and check out
ANDREW JOSEPH S. | Expérience générale24 hour access coming soon with new addition
Michael D. | Premières impressionsAlways friendly and polite ,recommend this to anyone who are wanting a clean warm place for our personal belongings!
CAROL E. | Expérience généraleRecieved a phone call one day stating I had to go through my locker as there was a foul smell in the building. The day I went in I was hit with the smell of rotten fish. Went through my locker, smell was not coming from there so I reported back to them. A few months later, I asked if it had been taken care of and not a single person knew what I was talking about. My stuff still smells like rotten fish. I had requested for a 5x5 locker. Most of my stuff that should have fit did not fit and I ended up having to store it elsewhere. We measured the unit and found out it was actually 4x4. When it was brought up to management, they said I would just have to deal with it. If I was not in a bad situation at the time of move in, I would have never used this facility. The staff was always far from helpful and rude whenever I went into the office. I was also only able to access my stuff until 7 pm which is a huge inconvenience since I work every day till 7pm. They couple days I took to move my items out of storage, the doors were closed off and I had to use a different area to go into the building. The staff was incredibly rude when I asked them how I was supposed to enter the building. They asked me why I needed to go in…. On top of all that, there was never any place to park and very hard to load/unload vehicles due to the parking situation. Most of the time I had to carry my items from the far end of parking lot into the building
Nikkole P. | Expérience généraleExcellent and very convenient service.
Chidozie O. | Premières impressionsMy experience was horrible with U-Haul from the beginning to the very end. There were a few bright lights in a mostly miserable experience from the pick up of my trailer to dropping my things off in storage. I really don't know how you Allstate in business with the poor customer service you provide, your internet portals are a joke, no one ever answers the phone and your customer service in person people are burnt out from all the unhappy customers. My reservation wasn't there when I arrived but when you are the most tired in your life there is no fight. The last person I felt with was accommodating sympathetic and kind. If U-Haul disappeared in a black hole no one would care.
Paul D. | Premières impressionsClean and well lit. Slowest elevator ever
Andrew M. | Premières impressionsThanks
ALISON P E. | Premières impressionsMy storage unit is in new building, and it took awhile to find unit even with very helpful staff. It work out fine w/ minor delay. More of a problem for me was I expected 24 hour access to unit, but becaude new building isn't complete, access hours = business hours. Otherwise great experience.
Scott B. | Premières impressionsUnit was clean and as advertised but the staff was terribly unhelpful. I could barely hear them as they were mumbling and they handed me a map that didn't have my unit even on it.
ANDREW JOSEPH S. | Premières impressionsLots of rodent poop on our belongings, but we understand it’s a tough battle to fight.
Tyler I. | Expérience généraleThanks, I booked it from Sydney NS through Paul Martin and returned the equipment there well before 4 pm.
Amitava B. | Premières impressionsExcellent help from staff at this location. Friendly and professional. Special thank you to Jennifer.
Sanal D. | Premières impressionsThere was some confusion about the location of the unit due to the addition of new storage units at the facility. Beyond that small glitch everything was great. Easy to access, lots of carts available to move from truck to storage unit.
Sarah A. | Premières impressionsI rented storage. In order to access the storage you have to go into the office and have one of the agents press a button. If there are people in line (to rent vehicles, book storage, pay for items, etc, you have to wait behind them. Could be over a half hour just to have them press a button to get into the storage bay. Ridiculous, and I will be going to another storage after this month is over.
Sheila Marion M. | Premières impressionsThere was an error an it was fixed, was very pleased.
Donna D. | Premières impressionsGreat service,kind staff, good sized units. I got a free month after renting a truck for my move and it was just what I needed, so thanks for that great deal.
Kaitlyn D. | Expérience généraleThis location and it's staff went above and beyond for me and my family when I arrived with a house full of furniture and my storage reservation was not on file due to the fact it was booked online thru a 3rd party in the US theses folks are awesome!!
Marc N. | Expérience généraleHours are not friendly to people with 9-5 jobs and lives in the city. Most of time it takes more than two hours to load or unload trucks but location only opens till 7. Considering transit times to the facility, it is not quite convenient for access. Two out of three truck bay doors didn't open during our stay of 1 month, during which we visited 3 times. The one door who did open was not tall enough for our truck provided by hired moving company. However, i do believe uhaul trucks can fit through. Facility is clean and well lit. Usually staff are quick response and trained well to provide resolution. All in all, good hardware but really need to do something with the hours.
ZHAOXIONG H. | Expérience généraleThe staff were very helpful and very knowledgeable of the storage that I need. I was very happy and satisfied that I went with Uhaul storage.
Mark D. | Expérience généraleVery difficult getting to the second floor where my unit was due to the fact they never have me an access code for the front doors when they said back in March i would have one in a couple weeks.
Jamie S. | Expérience généraleI found the staff very friendly and accommodating. That answered my questions and ensured my requirements were met.
Joe S. | Premières impressionsHours on the website did not match, which led me to arriving to the location once the store was closed. I was in a very tough situation but Ward went above and beyond to let me move my belongings into my storage unit. Ward made my evening and helped me out of a jam. The communications for access hours was not well executed, but Ward's help made all the difference.
Ryley G. | Premières impressionsGetting a storage unit was quick and easy, employees were very friendly, helpful and polite. Made sure we knew how everything worked. Everything was clean and easy to access both walking in and parking the vehicle inside to unload. Amazing customer service!
Donna B. | Premières impressionsI call uhaul in Bayer's lake yesterday to cancel my storage , I waited on the phone 40mins and no one answered the phone
Don D. | Expérience généraleI chose not to complete the transaction. I had called to sign up for a unit and your staff could not get my credit card to work. I told them I would be there after work to pay. I received the receipt for first month free on my email. When I got there your staff could not find me in the system and started over again. I told them I changed my mind and did not want it. I do not expect a charge on my credit card.
Wanda W. | Premières impressionsThe person at the front wasn’t very pleasant to deal with it; felt like he had better things to do Claimed I had everything I needed for my move in date april 7 2021 Not sure if my code for the door just wasn’t entered or if I was just not given one I went over all the paper work he gave me the day of and emails no access code was given
Kyle L. | Premières impressionsGreat facility staffed by friendly competent staff.
Donald D. | Expérience généraleI was at the end of my rope when I called U-Haul ,I got on the phone to rent a truck and told them because of circumstances' beyond my control I needed to rent one of their storage facilities also . I think the women could hear distress in my voice because no sooner did I say that she said that for a one way meaning from my place to the storage in Bayers Lake facility I would be given a month free of storage ! I could feel my stress level decreasing as ever moment passed by ! Not only did I have no place to live but the money was very tight also ,because of the Epidemic I had no job either ! The three guys I had helping me didnt pack the storage properly, so I had no other choice but to get another unit , The manager took 20 % off of that one plus loaned me her lock so I wouldn't have to buy one ! I dont have a cent to my name but I'm so grateful that U-Haul cared enough to offer their help ! Thank You Bayers Lake U-Haul for your kindness ! Corina
CORINA MICHELLE A. | Premières impressionsAlthough the staff was helpful and friendly, our experience was not great. We had completed the online storage application on the U-Haul website and had requested an 8x10 storage locker at the 350 Horseshoe Lake location. Upon getting there the staff member was unable to open our online reservation and then proceeded to tell us that they do not have any 8x10 storage units. I should him the reservation confirmation I received from U-Haul that showed I had booked an 8x10 at that location and the staff member shrugged it off and said they didn't have any. This was extremely disappointing because I had completed the online reservation to make our move in easy but it turned out to be a very difficult and stressful move in. Also none of the entrance doors work properly (they only half open) and the storage space smells of fish.
Jordyn K. | Premières impressionsThe staff were always so extremely efficient and helpful. I held a few units at one time, they made life during moving times a pleasant and successful experience. 5 Star rating in service. -TT
Tiffany T. | Expérience généraleWent i got there, the person the ended up serving me was on the phone, yelling at a customer because she couldnt hear her. Then when i said i was checking in, she got fustrated and was conplaining that the new storage units wernt in the system and she had to check me in manually. While i was being served, she was also explaining to a customer on when he should see the hold on his credit card go back on his card. She was very abrupt and when he left, she turned to me and shook her head. Very unprofessional throughout the whole process. She also argued with other staff.
Jamie S. | Premières impressionsBest Uhaul location I've experienced,
GREGORY PAUL M. | Premières impressionsFast and efficient service, the staff was very friendly and helpful and had great suggestions.
GABRIEL B. | Premières impressionsOther than a terrible smell that came from some other Locker in the heated storage the whole time that I had used to lockers for 3 months, it was a good experience. Sometimes the website head hours posted differently then the actual hours that you could get into the storage and the sliding doors that are automatic are having difficulty opening and shutting. Merci
CARMEN LYNN R. | Expérience généraleLikely the easiest storage solution experience I have had in years.
MARC ROBERT B. | Premières impressionsEverything was to my satisfactory
Jean G. | Expérience généraleJen was a tremendous resource to us during a very stressful time in our move. We truly appreciate everything that she and the U Haul team did for us. Very responsive and attentive to their customers Cheers John
JEAN F N. | Expérience généraleStaff was ways extremely helpful.
Brad N. | Expérience généraleGood experience, very helpful
STEPHEN B. | Premières impressionsAll of my items had water damage after storing them for only a month, even my clothes smelled musty and damp and needed to be washed
CRYSTAL MICHELLE M. | Expérience généraleStaff were very helpful! This site is currently under construction and the only access was via a garage door with a broken vehicle sensor. All pedestrian access is boarded over with plywood. Besides being a concern in an emergency or during a power outage, it was inconvenient to have to go into the office and request it be opened every visit.
Adrianne M. | Expérience généraleWhen booking the unit the staff were super friendly and helpful. I had never dealt with storage before so I was apprehensive at first but Jen made my experience absolutely everything I could ever ask for. The facility has an easy private indoor drop off. Units were easy to find and everything was nice and clean.
Calvin A. | Premières impressionsGreat service
PRINCE J. | Premières impressionsWhen someone calls for information they should be given all information including you need to have a particular lock and your first month free is if you rent a unit for moving with them there was some information that was not mentioned when I called for information you day did honour part but I did have to buy a particular lock that they sell
Caroline H. | Premières impressionsThis Uhaul always goes above s beyond.
Janine B. | Expérience généraleMy couch got ruined by something leaking from the roof of your building. I'm pretty sure it has something to do with the renovations that are being done to the building. I was told someone would be contacting me about getting it cleaned. After no call back I've tried contacting you several times. After being on hold for awhile my calls get transferred to a call center in the U.S. somewhere, where nobody can do anything but send you a message on my behalf. I'm still awaiting a reply of some sort. Nobody has gotten back to me and it has now been 3 weeks. I was assured that someone would take care of it. Turns out that was a lie. I would never use your storage facility again. You advertise clean, dry units. The black stains all over my now ruined couch say otherwise. I have pictures I can send if you'd like to see.
tracy m. | Expérience généraleExpensive for a tiny unlit space.
Suncoast Homes I. | Expérience généraleI have to call put that Jennifer Cashin is super awesome to work with. Great example of "client first attitude and helping business prosper". I walked in with a question and a problem in hand and Jennifer provided me a solution which worked great in my situation and I am very thankful to her. Thank you Jennifer. Regards, Ricky
Ricky M. | Premières impressionsThe only real issue I had with the facility were the limited hours of access. I realize it's a relatively new facility and perhaps a proper security system isn't yet in place, but large signs are posted on the premises advertising 24/7 access and I was very disappointed to discover that in fact the access hours for storage units were identical to the office hours, far too limited for my needs. I hope that issue is rectified soon, because there are other facilities nearby that have no restrictions on hours of access, and, for me at least, that's a strong argument for going with them.
Alan S. | Expérience généraleYou should have a storage for kayaks.It has become very popular,and in a city setting storage is a problem.
Daniel L. | Expérience généraleJennifer at the Bears Lake location was more than accommodating and very helpful. Her level of customer service is what led us to cancel our storage unit at Metro self storage and move over to U-Haul.
jessica s. | Premières impressionsAll good
ANDREW R. | Premières impressionsAll were helpful.A shortage of lockers was a pain.Also the numbering of the lockers is very puzzling.
Barry V. | Premières impressionsJen, the manager is fantastic, as were your other staff I dealt with, although their hands are tied because they can't say anything when people get upset about you ripping them off. They have to bear the brunt of it in silence. You put them in a very awkward position because of your greed. You have fantastic customer service, you just cheat on measurements. If you want good ratings, change the cheating The shame of it is you put them in an embarrassing position. Change your paperwork to reflect the ACTUAL USABLE FEET. 9x9 My feelings are you cheat people about the measurements - I supposedly have and pay for a 10x10 space, when in actual fact that is NOT ACCURATE. My actual USABLE space is 9x 9ish. You cannot store anything in the ripple of the corrugated metal, nor can you store anything from where the slide door comes down to the middle edge of the step. I was told the measurement is from the inside ripple to the outside of the step. Try being honest and charge people for ACTUAL STORAGE SPACE!!! If asked, I would definitely tell people how you cheat people. I moved over from Metro self storage, based on Jen's help and great customer service - she sold me. I actually measured and they cheat people as well??? What the h*ll is with you people. Just change your signage to reflect the TRUTH instead of ripping people off.
Dorothey l. | Premières impressionsFriendly and attentive staff who offered some good suggestions to help make our move easier.
DIANE L. | Premières impressionsWe just stored our items yesterday so hopefully the rest of my experience is also as good. Thanks
ALVIN S. | Premières impressionsI recently left an abusive relationship and the staff were very accommodating. Glad there was a truck short notice when I needed it. Jen is a very friendly and accommodating manager. I highly recommend this location. Thank you to all the staff that has helped me during the last week. Very much appreciated. Love the fact that first month storage is free...moving is expensive so this truly helps.
Nancy H. | Premières impressionsI am awaiting 2 refunds for two months
JESSICA S. | Expérience généraleAll goog
MARK GERALD M. | Expérience généraleFacilities well maintained staff helpful and accommodating !
elie m. | Expérience généraleit was my first time there and I would go there again in a heart beat. Would also refer my friends
Jean G. | Premières impressionsDue to the pandemic I am unable to say if the store itself was nice. The staff on the phone were good.
Laura T. | Expérience généraleJennifer was fantastic to deal with ... prompt courteous and very accommodating. Our move will be carried out in multiple stages and we look forward to a continuing customer relationship with her!
IAN C. | Premières impressions