Forgot my hitch ball and needed to buy one. They were great and picked the correct one for me.MATTHEW N.
Customer Reviews for U-Haul Moving & Storage of Hamden
Pour nous contacter
Hamden, CT 06514
(Merritt Pkwy-Exit 60)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Michael D.
The passenger inside armrest on the door was falling off. The drivers sun visor was broken and the flat tire sensor caused the warning of a flat tire to go off. Repair the things that are defective.DEBRA T.
everything is what I expected! keep doing what you are doing!Keith K.
hamden location was great. very friendly staff. drop off at another location was terrible, i likely wont use uhaul again because of thatTYLER R.
The equipment was not completely clean. The cupholders and cubbies were dirty.Gary A.
Staff is greatPeter S.
Le client n'a pas laissé de commentaire.John T.
The Truck was filled with an infestation of roaches. We loaded the truck overnight for a next day event. Opened the truck the very next morning and their were roaches everywhere. Had to go to Home Depot and buy the insect bombers and drop 5 in the back of the truck as I was afraid of transporting the roaches. The infestation seemed behind the wood in the truck.DONAVON L.
Le client n'a pas laissé de commentaire.DAVID H.
Le client n'a pas laissé de commentaire.Khassie C.
Le client n'a pas laissé de commentaire.ROBERT G.
Le client n'a pas laissé de commentaire.Kevin S.
Frustrating that uhaul plays the game of redirecting you to where they want you to go. Actions of a petty company, not interested in customer service. Don't have other locations if you will change to this one after making the reservation AND PLANS! The only reason I used uhaul (after ten years of Budget) was Budget was booked. The facility in Hamden was very professional. UHaul as a company is pitifulRicardo Q.
Did on line check in and the internet was slow response to do the check in. Process was easy, just slow. Plenty of room to park the vehicle after hours.JEANNE M.
All around good service and nice staff! Thanks a bunch!JENS E.
Le client n'a pas laissé de commentaire.SITTO M.
shampoo the seats little smelly some customers are not the cleanest with hygieneTIMOTHY H.
Le client n'a pas laissé de commentaire.Thomas B.
Le client n'a pas laissé de commentaire.JAZMYNE W.
I always use this location and in the past 3 months I've been there several times and each time was a good experience.ALEXIS S.
Le client n'a pas laissé de commentaire.FREDERICK R.
Le client n'a pas laissé de commentaire.CARRIE S.
Easy check in and outMICHAEL A. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew S. | Expérience générale
The truck I did use today was I terrible condition for driving the steering wheel had more than 2 inch of play so it wasn't in good condition for safe driving, I would don't recommend for nobody at least using that old truck 17 foot it was terrible honestlyLeibniz B.
Le client n'a pas laissé de commentaire.MICHAEL G.
Le client n'a pas laissé de commentaire.JOHN S.
Customer service very good, but truck could of been cleaner.WILLIAM L.
Fast and courteous service.THONGSABAI B.
Customer service was very helpful and very nice.SEAN G.
Le client n'a pas laissé de commentaire.Gordon B.
So disappointed with the check-in. Reserved for less than 4 hours, guy charged me (put hold On my card for double the amount that I was finally charged. He charged me for a 24 he rental. I had to question it THREE times before a Manager came over to assist. No apologies from either. I said, â€œThank you for helpingâ€, but it was super uncomfortable.Sarah A.
Le client n'a pas laissé de commentaire.Armando H.
Le client n'a pas laissé de commentaire.Shayla C.
Le client n'a pas laissé de commentaire.JOHN T.
Quick and easy service at both pick up and drop off.DANIEL A.
Le client n'a pas laissé de commentaire.Cynthia B.
counter person/customer service was FRIENDLY and EXCELLENT and I was literally out of the building and in the van in less than 5 minutes - great !!Michael C.
I got a run around by them they didn't have my truck for me on Saturday then I mad a reservation on Monday called at 12pm and told me truck would be there had to hire babysitter and leave work early to just get there and have no truck there for me so then I make another reservation for Tuesday and same thing no truck no phone call wasn't till I called them and then had to go get the truck in another location where the assistant manger from the first location said I would beget a discount witch I didn't I have call in to customer service to get my money back not only did they wast my time but I had to pay full price and pay extra money for babysitter and Louth extra in the tank cause the guy I got the truck from said I wouldNICHOLAS P.
Le client n'a pas laissé de commentaire.Joseph K.
Le client n'a pas laissé de commentaire.Richard M.
Really nice service to much better than all the uhaul location I have visitedLEIBNIZEMMANUEL B.
Le client n'a pas laissé de commentaire.Larry S. | Expérience générale
Nothing, you guys fantastic( great) special CassandraRAFAEL B.
Le client n'a pas laissé de commentaire.Emiley V.
I went to three different u-hauls and got four different prices, fourth one being online. So it's either price gouging due to commission or poor training. End of the day I ask, am I getting scammed?WILLIAM M.
Le client n'a pas laissé de commentaire.REGINA W. | Expérience générale
Le client n'a pas laissé de commentaire.George H.
Le client n'a pas laissé de commentaire.Steven H.
Originally I was scheduled for Friday pickup at 5:30 pm at the Wallingford Church Street location (Redemption Center), When I arrived at 5:20 pm, I learned that the Redemption Center location is closed on Fridays and that there was nobody there to process my pickup. I immediately called the UHaul customer assistance phone number and was on hold for 20 minutes. Finally, when a UHaul representative answered the phone, she somehow managed to disconnect the call after I quickly explained my issue. I now had to call the UHaul customer assistance phone number again and waited another 15 minutes to be connected with a representative. She was very helpful and empathetic with my dissatisfaction and inability to pickup my truck at the Wallingford location. She provided me with an option to pickup a truck in the Hamden UHaul location for which I agreed to do so. All went well with the pickup process in Hamden. Unfortunately, I lost 2 hours Friday night which was time that I had planned to load the truck and had solicited assistance from 4 friends and family members to assist with loading. As a result, I had to load the truck until the late hours Friday night with assistance of only 3 people vs 5. To top things off, my designated truck drop-off location was changed on Saturday from the Willimantic location to the Columbia location. I have used Uhaul for my moving needs for over 30 years and this was by far my worst experience. I will say however, the Hamden location and Columbia locations were very efficient and profession for the pick-up and drop-off.GLENN S.
Le client n'a pas laissé de commentaire.Joanna S.
Le client n'a pas laissé de commentaire.GEORGE G.
Le client n'a pas laissé de commentaire.Gerard G.
Le client n'a pas laissé de commentaire.Beth O.
Very goodIRMA R.
Never again!!! I received No communication for 1 yr due to Covid is what I was told. I forgot I had the unit and then was told to pay or unit will be sold. Not one call or email for a year then that? My name was blasted all over the newspaper auctioning for a unit that had nothing in it. Also you can never get through to anyone in the local office. Just terrible!ALLEGRA K. | Expérience générale
take the truck out of tow mode or tell people that they need to take it out of tow mode. Don't talk shit about the customer who just left who had a very valid complaint in front of the rest of the customers.CAITLINM D.
Le client n'a pas laissé de commentaire.BRENDA C.
Staff was friendly and great to deal with when compared to another location I've used in the past. This will be my go to for rentals from now on.BERNIE H.
Hamden location was definitely my best U-Haul experience. The staff was attentive and made sure I thoroughly understood the equipment before sending me on my way. Then dropping off the equipment all I had to do was wait about 60 seconds for them to unhook my trailer and I was set to go. Absolutely painless couldn't believe it. Great job guys keep up the good work! Merci!EUGENE A.
The staff was helpful, well informed and made the process easy and convenient.David W.
joe and his crew is super great!!! i;m very happy. mr chapman.james C.
Le client n'a pas laissé de commentaire.HECTOR V.
Le client n'a pas laissé de commentaire.Gina S.
Le client n'a pas laissé de commentaire.CHARLES M.
This experience was the exact opposite of my pick-up experience. The staff were friendly and helpful. They went above and beyond when I left a personal item in the truck and were able to locate my item for me.Lauren T.
Staff there were friendly and helpful.Michael T.
Le client n'a pas laissé de commentaire.Yagnaseni d. | Expérience générale
In and out quickly. Helpful staff.ERROL A.
Very dark in the room itself but overall a great experience with very helpful staff!Giavanna C. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher D.
Sun visor broken off and hanging, and used deodorant in door storage compartment.DAVID G.
Le client n'a pas laissé de commentaire.louis S.
Le client n'a pas laissé de commentaire.Ian B.
Drop off was super fast and staff was great. Would definitely use them again!Julie R.
Under contract at 1175 State Street. Very busy establishment. Vehicle reserved wasn't available. Given alternative vehicle and contract. Will make adjustments and exchanges during and at end of contracted time. Staff pleasant/professional. MerciClearance H.
Le client n'a pas laissé de commentaire.GRACE L.
Things went smoothly and the people were pleasant.van was easy to load and drove well . Would rent again if needed.JOANN A.
Excessive mileage for truck issued to us. Filthy inside cabin area (could not use/touch console- gunked up, sticky). Truck ran without key in steering column. Personal at rental location were knowledgeable and very helpful with completing process for rental. Great people, old equip. Thanks for everything - worked out just fine.James D.
Le client n'a pas laissé de commentaire.Matthew N.
Le client n'a pas laissé de commentaire.DEION C. | Premières impressions
Please have all your employees wear masks the way your signs ask your customers to. Only one of the 5 employees I saw there today was wearing a mask!Lisa C.
Courteous and helpful Easy to useSayed A. | Expérience générale
AucunABRAHAM H. | Premières impressions
Le client n'a pas laissé de commentaire.jeffrey L.
Le client n'a pas laissé de commentaire.MICHAEL L.
it was a little nerve-wracking that they couldn't commit to my reservation till 2 days before but everything worked out wellCharles C.
Change the engine to a diesel one , with the 10V engine it burned way to much fuel.AKRAM E.
More parking spotsGabriel K.
Le client n'a pas laissé de commentaire.PAIGE G.
The gentlemen who helped me was very polite and helpful. He did a quick check of the truck with me, and I was done in a couple minutes!VICTORIA C.
Le client n'a pas laissé de commentaire.LAUREL P.
Young man that helped me return the trailer was exceptionally helpful. Great job!CHRISTOPHER B.
Good communication, don't charge the wrong card, don't delay UBox shipment for two weeksRainie O.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Simone M.
Great service. Happy and up beat staff.ALLEN C.
Le client n'a pas laissé de commentaire.Nenha Y. | Expérience générale
Location and service were great but the reservation and confirmation system is horrible. Spent two hours on hold and in conversations to confirm my reservation. Truck pick up location was changed twice. Verbally confirmed pick up time only to arrive and be told truck was not available. Had to settle for a much smaller truck and make two trips to move. Could never get through on the phone to the local uHaul office.ANTHONY M.
Le client n'a pas laissé de commentaire.NATHALIE D.
Trailer was ready to go first thing at 7AM as promised the staff was friendly and courteous hooked up trailer and double checked the connections upon arrival the drop off was equally as easy and quick the attendant asked how the trailer worked out and if I had any issues with it he was genuinely concerned that my rental was good and I didn't have any issues with it I have rented from uhaul few times before must say this location was the best highly recommend the Hamden location great job guys !!!Julian M.
This was the worst experience ever. I got to the storage place and after driving from NYC to Connecticut for almost 3 hours, they didn't have a storage available for my things. They had to change the storage place to another city so I had to drive more than what I expected. On top of that you have the audacity to change me 0,43 cents for extra mileage.Mariel C. | Premières impressions
Excellent serviceLauren O. | Expérience générale
Le client n'a pas laissé de commentaire.Letitia C. | Premières impressions
The staff at UHUAL made me feel secure and was always very helpful. I would rent from them again.RITA C. | Expérience générale
Fenced in lot, attentive staff, well maintained can. Could not have asked for better.Joni beth R.
The breaks were VERY VERY bad I wasn't driving over 10 miles and to stop was very difficultSHAVON W.
Le client n'a pas laissé de commentaire.TYLER T.
Not the location's fault, but it was extremely inconvenient to have my reserved truck size and pick up location changed against my will the day before moving.CHERYL X.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.THOMAS S.
The only concern I had were the visibility of the rat traps that were very large and the mice traps inside the storage area. The storage doors also had significant space between the bottom of the door and the floor, which would allow for rodents to access.Laura L. | Expérience générale
The smaller units were surprisingly dingy. We ended up needing a larger one, which was much nicer. But I would never want to store my belongings in the smaller units. They were dark and did not look very well maintained or secure.Alexis L. | Expérience générale
I will always use u-haul for my moving needsMAZATTA M. | Premières impressions
Great experiencederek t. | Expérience générale
Le client n'a pas laissé de commentaire.Rhonda T. | Online Move In
Le client n'a pas laissé de commentaire.Marcus H. | Expérience générale
Le client n'a pas laissé de commentaire.grace l. | Premières impressions
Le client n'a pas laissé de commentaire.Stacee m. | Premières impressions
Le client n'a pas laissé de commentaire.Kenneth C. | Premières impressions
Le client n'a pas laissé de commentaire.Apex P. | Premières impressions
I had a reservation, but was sent to two different locations. I don't understand the purpose of a reservation and then no storage guarantee. I was misinformed twice. The manager at the Hamden location Joe did turn it around for us it wasn't his error. He went above and beyond and was able to get us a storage after traveling from out of state.TIMOTHY H. | Premières impressions
Le client n'a pas laissé de commentaire.James A. | Expérience générale
Staff was super helpful in getting me set up.Natalie A. | Premières impressions
Le client n'a pas laissé de commentaire.Robert C. | Expérience générale
Le client n'a pas laissé de commentaire.Elayne M. | Expérience générale
Le client n'a pas laissé de commentaire.GRace C. | Expérience générale
Very helpful and accommodating. Would definitely recommend this location.Lauren O. | Premières impressions
ThanksRae P. | Premières impressions
The only drawback was the fuel charge. We returned the truck with the same amount of fuel we started with, but was expected to bring it back with more than we started with and was charge 6,17 $ for fuel. We our trip was 13 miles in total. A definite fuel ripoffLaytisha C. | Premières impressions
Employees were extremely nice and super helpful. They took their time to explain and re explain the access card. I love the fact that my unit has an alarm on it too. I feel like my stuff is super secure. Thank you for having a safe storage facility.Jenny B. | Premières impressions
Le client n'a pas laissé de commentaire.Bhartendu P. | Online Move In
Le client n'a pas laissé de commentaire.Jeramie V. | Premières impressions
There was an employee named Kay (I think that was his name) who was absolutely amazing. He answered all of our questions and was super helpful and friendly. Very professional and knowledgeable and was a huge help. After a 12 hour, multi state trip he was a wonderful friendly face to greet us. Everything was streamlined and easy. I cannot express enough how great he was. Please promote him.Alexis L. | Premières impressions
As always, my experience was excellent! The staff was very professional, and extremely helpful.Cheryl R. | Expérience générale
Le client n'a pas laissé de commentaire.Jeff Z. | Premières impressions
Representative Weber above and beyond his duties! This sales associate took time to show us different storage units and explained the policy in detail. Excellent customer serviceJames A. | Premières impressions
Le client n'a pas laissé de commentaire.katharine l. | Expérience générale
Le client n'a pas laissé de commentaire.Lucie W. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew S. | Premières impressions
Le client n'a pas laissé de commentaire.Andrew N. | Premières impressions
Le client n'a pas laissé de commentaire.ARACELIS R. | Expérience générale
Joe went above and beyond to make sure we were satisfied and could in fact use their location for our storage needs.Adrienne D. | Premières impressions
We had an issue with getting a storage unit online. Spoke with Debra at customer service she was great. Spoke with Joe G, the site manager, he was great ! He had us work with Kevin and Anthony the next morning to get a unit,they were awesome! I am very pleased with their help! They were professional and friendly. I would highly recommend this team and location! Thanks to all for helping us during a critical time. David DesingDAVID D. | Premières impressions
Le client n'a pas laissé de commentaire.cerise s. | Premières impressions
Staff was always gracious in answering any and all of my questions.DONNALEE T. | Expérience générale
Le client n'a pas laissé de commentaire.Nick S. | Premières impressions
My experience was wonderful. From the friendly staff to the easy storage solutions. Will use again in the future.ROMAN G. | Expérience générale
Le client n'a pas laissé de commentaire.Valerie J. | Premières impressions
Le client n'a pas laissé de commentaire.ROMAN G. | Premières impressions
I had an amazing experience with U-HAUL. Joe Gattilia and His Staff, are Professional, Courteous and Customer Service Friendly. Bravo Joe. Thank You so much!!joseph c. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph R. | Expérience générale
No complaints except office staff were not wearing masks and had to be asked to don them.Michael D. | Expérience générale
Rep that helped me was very helpful and friendly.ashley t. | Premières impressions
Le client n'a pas laissé de commentaire.Gina Michelle A. | Premières impressions
Le client n'a pas laissé de commentaire.Maryann P. | Premières impressions
Le client n'a pas laissé de commentaire.Roxanne H. | Premières impressions
Le client n'a pas laissé de commentaire.victoria f. | Premières impressions
Le client n'a pas laissé de commentaire.Fitzgerald H. | Expérience générale
Le client n'a pas laissé de commentaire.ARACELIS R. | Premières impressions
The staff and facility was great! A little overpriced but it was good.TYRESE S. | Expérience générale
Everyone we very helpful and professional and polite, thank you very much.JAMES A. | Expérience générale
The service rep was very knowledgeable with storages and very helpful with my decision making on the size of the unit. He definitely went above and beyond to make sure I had all that I needed and Conveniently placed my unit on the bottom ground floor. I appreciate great service, I also will be recommending this place for sure. And using this location for all my future storage needs -"and truck rentals. Thanks againDashawn H. | Premières impressions
Le client n'a pas laissé de commentaire.SHELLI E. | Premières impressions
Consumer services was great and fastlavias P. | Premières impressions
This Michael wife we had nocomplaints, accomplish what we had to do Thank You and we will use your service again From Mr. And Mrs Beamon, or Customer satisfaction rate it a 10Micheal B. | Premières impressions
Customer service Representatives were very helpful which made the move easy plus it didn’t take long to check in or out thank youDeborah G. | Premières impressions
The staff are very kind and professional. I will recommend this location to my friends and family.kathleen s. | Premières impressions
The guys that work there was very helpful!TIFFANY C. | Réservation
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