I booked a truck more than 3 weeks in advance at the Tulane location to transport my graduating son's furniture from Tulane to Dallas. I received a call on 5/21 to say no trucks were available. No solution was offered for the predicament. Several hours later I was called to say a truck was available over 50 miles away in Hammond. I had to get to Hammond to get the truck. it was not clean inside and clearly a smoker had driven it before me.Simon W.
Customer Reviews for U-Haul Moving & Storage of Hammond
Pour nous contacter
Hammond, LA 70403
(Directly across the street from Hammond Square Mall)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Calvin D.
Le client n'a pas laissé de commentaire.george S.
The people were helpful and friendly. It was a one time experience and reading some of the online reviews, I was a little apprehensive, driving 1500 miles to get there, that the trailer I reserved would be there. It was and other than one flat tire issue on the road, everything went great. (Uhaul had the tire changed within an hour - impressed I was)STEPHEN B.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Ronnie S.
I had a positive experience with this Uhaul. I highly recommend the Hammond Uhaul.Nanci N.
Le client n'a pas laissé de commentaire.LISA W.
Le client n'a pas laissé de commentaire.CARL H.
This place charged me for gas . Returned with a 1/4 tank and was billed for having little more than empty. I had to go back a second time to have this corrected. The lady was nice and said it was a mistake but is taking too long to have refund processed. I would suggest showing the customer what is being recorded before charging themJeff D.
Have a pillow in the truck seat for short people.Stephanie D.
The lady that helped us is always so friendly and willing to help. She went out to help us check the hitch weight and everything. Wonderful service.Bryana W.
Le client n'a pas laissé de commentaire.Alan F.
Le client n'a pas laissé de commentaire.Brock H.
Le client n'a pas laissé de commentaire.Timothy T.
Le client n'a pas laissé de commentaire.johnny W.
Le client n'a pas laissé de commentaire.Reginald S.
Manager was very friendly and super helpful to get me in the road at last minute. Afton and her co workers did a great job.Lloyd T.
Great customer service and equipment!Andrew A.
Le client n'a pas laissé de commentaire.JOHN J.
Le client n'a pas laissé de commentaire.veronica W.
Le client n'a pas laissé de commentaire.Roland G.
Le client n'a pas laissé de commentaire.Nicole M.
Le client n'a pas laissé de commentaire.Terrence G.
Le client n'a pas laissé de commentaire.Angel B.
Le client n'a pas laissé de commentaire.Katie K.
Fraudulent charges on my credit cardLauren R.
Le client n'a pas laissé de commentaire.Jessica W.
Mirrors very loose, steering very loose. I tightened the driver's side mirrorMAX F.
Le client n'a pas laissé de commentaire.toby F.
Le client n'a pas laissé de commentaire.Sheila R.
Be friendly. Very rude service on inside. Must have been having a bad day. Don't even thank you for the business. Service person seemed to be manager onsite according to name tag. Pickens are slim though??WARREN G.
Le client n'a pas laissé de commentaire.Richard F.
Le client n'a pas laissé de commentaire.Benjamin L.
Staff was very professional, knowledgeable and friendly.Amy M.
Le client n'a pas laissé de commentaire.josh G.
Fire that whole team start over I had to go to the hassle of filing a complaint against them because I had a U-Haul truck and I still need it for another day and they told me to bring that one in and they wouldn't charge me for another day and I was already after 2:00 they told me to bring it in by 7:00 and I wouldn't be charged I turned the damn thing in and they charged me anyway I would not recommend U-Haul to a dogScott S.
Very busy place , customer service was excellentAaron R.
Le client n'a pas laissé de commentaire.Collin M.
Everything was spot on for metyrone N.
THAMKS 😀FOR YOIR SERVICES!Beverly M.
Not a thing, you all got it !CARL P.
Counter help was below average and inexperienced adviser help at the desk . And it show on my trip . Not sure if what I rented was the best option for me. The nerve of this representative show be the face of your organization. I will be writing your corporate office very soon on this experience.MILTON K.
Le client n'a pas laissé de commentaire.Jeffery B.
Great service and support by friendly staff!KEVIN N.
Very good customer service by staff. I highly recommend this location.Bradley K.
Le client n'a pas laissé de commentaire.Bendel D.
Le client n'a pas laissé de commentaire.JOHN H.
Le client n'a pas laissé de commentaire.Gene M.
Le client n'a pas laissé de commentaire.Elizabeth P.
Le client n'a pas laissé de commentaire.WILLIAM M.
Everyone was helpful and my service went in a timely fashionRandy V.
Le client n'a pas laissé de commentaire.Kathy C.
Le client n'a pas laissé de commentaire.Elizabeth P.
Time. I filled all necessary information during my online check in. When I got to the location, I was asked all the same questions again for the associate to input.Shawn G.
Le client n'a pas laissé de commentaire.Elizabeth S.
The same thing you did for meJimmie T.
Employees were in training so that seemed to slow down the process. New employees not too familiar with the equipment. Employees should try to be more professional and efficient.ERICH H.
The staff were very courteous and helpful at this location.Scott M.
Le client n'a pas laissé de commentaire.debra C.
Le client n'a pas laissé de commentaire.debra C.
Le client n'a pas laissé de commentaire.Sabine O.
Thank you for the professionalism is obtaining our truck and returning it.anthony B.
Every staff member I encountered was cautious and helpful.Herbert T.
Le client n'a pas laissé de commentaire.todd D.
Le client n'a pas laissé de commentaire.Karen L.
Le client n'a pas laissé de commentaire.Gene M.
nothing! every one very helpfull,kind,patience.just keep up the wonderfull service . thanks ,thanksKENNETH J.
Very friendly and knowledgeable staff.Judith G.
Le client n'a pas laissé de commentaire.Richard R.
Le client n'a pas laissé de commentaire.Dillon F.
Le client n'a pas laissé de commentaire.Adithya C.
Good workmanship good staff🙂Clarence H.
Standardize rates for those of us that frequently rent equipment. As I shopped cars across the country the trailer rental rates varied from $119 to $754FrankM H.
Le client n'a pas laissé de commentaire.Tina T.
I never had an issue with this previously but when I called to request to return my trailer an hour and a half later, 7:30 p.m. to 9 p.m. I was quoted an additional $40. My rental initially only costed me about $35 for the 7 hours I had it. It wasn't too big of an issue because I was able to get it back to before 7:30 but it seemed a little excessive on the additional price. I'm not sure if it's new pricing or not, just wanted to give my input.Nash S.
Absolutely nothing!Arthur S.
No problems. Great employees.Donald D.
The issue I have is one of the reservations area. I reserved and confirmed a 20 ft truck in Baton Rouge LA, the day before my flight there was a call from an unfamiliar number that I couldn't pick up, no message was left. I received an email informing me of a change in location in Baton Rouge, when I called that location they said no truck was going to be available. I was boarding a flight and had scheduled movers on both side so the idea of No truck was unacceptable. The â€œtraffic center did find a 26 ft truck 60 miles away in Hammond. As you can imagine this was not convenient and no apology was offered. We did travel to get the truck and the staff at the Hammond location was very helpful and friendly and a little confused by the issue as well. The truck was not really clean, lots of birdseed in the back, and some interior trash with dirty windows, it was obviously a very quick turnaround for them. I was relieved to get a vehicle because I had to have it. But with 900 mile drive, adding additional miles and the increased fuel consumption was disappointing. Overall I think the lack of communication was the issue and if I hadn't called I would have arrived the next day to no truck. So if you call, you need to leave a message. Always communicatePaul A.
Rats got in my unit and ruined everything! There was no food in the unit at all.morgan c. | Expérience générale
Check the service lights before rentingGABRIELLE M.
They canceled my installation before installation day didn't even bother to notify me wouldn't even call tell me why they canceled worst peop and business I've dealt with in a long time wouldn't recommend this place for any businessMary M.
Please check the steering on this truck. It seemed loose. Other than this my overall experience was top notch.Sara H.
Le client n'a pas laissé de commentaire.gary G.
Le client n'a pas laissé de commentaire.LeRoy C.
Very outstanding serviceGloria W.
Le client n'a pas laissé de commentaire.Carroll H.
Great customer service!Rhenette T.
It was a 4 day rental. I returned it in 2 days. Gas was over the amount Due back. SO WHAT IF IT WAS ANOTHER LOCATION I RETURNED IT TO, I RETURNED IT IN THE SAME CONDITION I GOT IT IN!!! SO, YES! I WOULD HAVE APPRECIATED A REFUND FOR 2 DAYS I DIDN'T USE IT!!!! That's just another way to steal from people.annita W.
Le client n'a pas laissé de commentaire.Ronny A. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM J.
The staff at this U-Haul was OUTSTANDING!!!Stephen G.
Le client n'a pas laissé de commentaire.Michael R.
The only issue was I reserved 2 furniture dollies and only one was available. Other than that everything was great.Stephen L.
Terminate the cashier who checked me in. He is big fat liar . I was booked for $175 but he charged me $284? > I want my money back.Russel Z.
The young gentlemen at this location were very customer friendly and fast.Zackary S.
Le client n'a pas laissé de commentaire.Troy B.
Le client n'a pas laissé de commentaire.Scott H.
The guy that helped me was the best.. He was so helpful and I really appreciated his customer service. His name was â€œ Juiceâ€ ..TRACY M.
Truck was very hot in the Cabmark M.
4 different drop off locations in the same day. and I was charged for the day. I tried to drop off truck when I was told to but it took all day driving on interstate to find somewhere to leave truck. Someone should check locations before give out locations.adam L.
Persons managing the front desk were excellent. Extremely professional and helpful.Mary T. | Expérience générale
Le client n'a pas laissé de commentaire.Lykeisha B. | Online Move In
Le client n'a pas laissé de commentaire.Dareale B. | Premières impressions
Once I put my things in the unit I didn't need access to it until I came back to get. Although I did check on evey3-4 months. My rental was a successful one. I would use this facility again if I had something to store that I could not accommodate myself All employees were helpful.Carla B. | Expérience générale
Le client n'a pas laissé de commentaire.ERIKA T. | Expérience générale
Le client n'a pas laissé de commentaire.Precious D. | Premières impressions
Le client n'a pas laissé de commentaire.Jeff B. | Expérience générale
These people changed the name on a account argued with a customer who was telling them they never showed identification to get the unit. Ran someone else card to pay for the unit they changed the name of & for over a year held onto a storage that was told to them multiple times wasn't needed. If I had more time on my hands I would've filed a lawsuit on this company. I wouldn't rent anything from this company ever in my life. It had a hole in the unit that ruined items. These people or rude & they will change info on your units. Beware of them.Bessie K. | Expérience générale
Moved out of storage over 8 months ago. Hammond uhaul 4 month of being gone they charged my credit cart over 400 dollars that I didn't authorize. Spoke with multiple people stating I have move out kept calling stating I had the lock still on the storage unit. I took the lock when I moved out so it was a lie . I will not recommend hammond to anyoneRobert R. | Expérience générale
Trash , TRASHBetty W. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer L. | Premières impressions
Le client n'a pas laissé de commentaire.David K. | Expérience générale
Everything and everyone was great. No complaints.Terrance B. | Premières impressions
Le client n'a pas laissé de commentaire.Crystal W. | Expérience générale
Le client n'a pas laissé de commentaire.SHAUNA R. | Expérience générale
Le client n'a pas laissé de commentaire.Lacy B. | Premières impressions
Le client n'a pas laissé de commentaire.Alfernita S. | Premières impressions
Unable to use dumpster created more of a problem with discording things I did not want once clearing out storage unit.TRINA W. | Expérience générale
Your representatives at the Uhaul on SW Railroad in Hammond,la were very friendly and accommodating. They provided me a chair and asked if I wanted water or anything while I waited for my pick up.jaennette a. | Premières impressions
The owner and her staff were excellent. The devastating hurricaine did very little damage to her buildings. There was damage to my unit but it was minimal. Just some water came into the unit from the roof causing a little mold to grow on my furnature. But with a good cleaning it will be fine. Much thanks for all they have done for me.ELIZABETH M. | Expérience générale
The general manager and her staff was very friendly and so helpful! I give them excellent ratings! I am a manager as well of Academy Sports and Outdoors and I know how important positive rating are! But this team was more than great and needed to be called out for being so awesome!Lorenzo M. | Premières impressions
Le client n'a pas laissé de commentaire.Willie O. | Expérience générale
Le client n'a pas laissé de commentaire.Stephanie P. | Premières impressions
Le client n'a pas laissé de commentaire.DEVAREO M. | Premières impressions
When we started unpacking out boxes there were several roaches in the boxes.Kaitlin D. | Expérience générale
Le client n'a pas laissé de commentaire.Ashley B. | Expérience générale
When I enter the environment was very warm and welcoming. The staff treated me very well. I would send my family and friends there wayTRACEY W. | Expérience générale
Fraud account was open in my name and used my credit card that was not authorizedRobert R. | Premières impressions
Le client n'a pas laissé de commentaire.APRIL S. | Premières impressions
UHaul has called me constantly. They have left voicemails for a Louis. I have called them back 5-6 times and told them they had the wrong number, and I still would get calls constantly!! That is NOT my name listed as the customer. I can't review something I did not get.Kennadei L. | Expérience générale
Le client n'a pas laissé de commentaire.Larry L. | Premières impressions
The First Cashier checked me out she was friendly but the second one when I had to go back in she had attitude like she didn't want to be at work or she was disgustedMiranda J. | Premières impressions
Le client n'a pas laissé de commentaire.John M. | Premières impressions
Had leak in roof taken care of quickly If you need a great place to store your stuff this is it great staff and service Thank youRichard C. | Expérience générale
Staff were so helpful and nice. Also, very accommodating to me, and other customers. Merci.Jo Ann K. | Premières impressions
Le client n'a pas laissé de commentaire.yolunda D. | Expérience générale
your staff at this location is simply awesome!!!!TYRONE W. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel R. | Premières impressions
Worst U-Haul experience ever. I'd ask for my money back if it didn't take up so much uselessness of my time just trying to communicate with such unprofessionalism. I'll never use uhaul again. I'd rather pay more for a better experience than to experience U-Haul again. And this is no exaggeration just about everyone I mention U-Hauls name to has nothing good to say about them as a company therefore indicating the poor customer service being given by this company to clients who spend their hard earned money to use their equipment and services.Chrissy B. | Premières impressions
The ceiling in the unit was coming down but no water leaks happened.darrin a. | Expérience générale
Le client n'a pas laissé de commentaire.Barbel G. | Premières impressions
Le client n'a pas laissé de commentaire.Teri C. | Premières impressions
The staff were very friendly, and were quick to help whenever I entered the store. Great service!DEMILE K. | Expérience générale
Le client n'a pas laissé de commentaire.krystle S. | Expérience générale
Le client n'a pas laissé de commentaire.darrin a. | Premières impressions
The trailers handled Excellent excellent with a heavy load and under high wind conditions. I will use them again.James C. | Premières impressions
Le client n'a pas laissé de commentaire.chaszion d. | Expérience générale
Great customer service at this location and would refer to family and friends.Sonya M. | Expérience générale
I had this storage unit for a couple of years. At no point was I ever concerned about the safety of my belongings. Merci.dameon b. | Expérience générale
Mercishirley m. | Premières impressions
I recommend U-Haul for moving AND storage!! The staff is very professional, attentive and helpful. Each time I had a problem, U-Haul worked with me to find a workable solution!! 5 STARSJANIE C. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel K. | Expérience générale
Le client n'a pas laissé de commentaire.Seldon B. | Premières impressions
My agent was extremely helpful and professional. I can't remember her name, but I was very pleased with her customer service execution. 5 stars!vanessa m. | Expérience générale
I was impressed at the cleanliness of the units and the facility! I have recommended it to several people since my positive experience! Thank you!!Kellie F. | Expérience générale
Great Customer Service & VERY CleanSchilacy J. | Premières impressions
Staff is very friendly and very helpful!!!Aleta S. | Expérience générale
The young lady who checked in my return and rented me the storage room was very nice, friendly, and helpful. Quick and easy service!dan l. | Premières impressions
Le client n'a pas laissé de commentaire.DONNA B. | Expérience générale
Le client n'a pas laissé de commentaire.adriana d. | Expérience générale
Y’all are so amazing thank you so much for helping me and being so sweet God bless you allJennifer K. | Premières impressions
Ms. Afton was knowledgeable, helpful and kind. She made my experience a lot better.Kyle C. | Premières impressions
Everytime I went in to my storage my card would not let me go out so I had to call and wait for someone to come and let me outDONNA B. | Expérience générale
I rented storage unit online. I did not select auto pay and I was charged an additional month storage fee. Tried to resolve problem, no help from staff. Be aware. No pro rate.Donald W. | Expérience générale
Overall great staff , if needed will returnRandy S. | Expérience générale
The staff was very helpful, and Afton Dugas was especially most helpful. I would highly recommend them to friends and colleagues.rana m. | Expérience générale
The storage unit was nice and clean but the staff can be extremely rude...Tyrone L. | Expérience générale
I was put out because my car was over the line wowPatrick G. | Expérience générale
Very friendly and helpful.rana m. | Premières impressions
Employee were rudeStephanie B. | Expérience générale
Very friendly personnel. U haul computer server seems to be a problem because of upgrade, but the personnel ask for help and continued doing her job. Everyone chipped in to help.GEORGIA H. | Premières impressions
She was nice friendly and made me feel at home and treated me very nice I can give her a 10 for excellent service and very sweetCharonita L. | Premières impressions
Occasional a/c water leaks / bugs, but promptly dealt with. Disappointed that it took three days before my move out was confirmed. Overall an excellent experience, however.Erin W. | Expérience générale
The truck's roll door got stuck open because it would open too far. This delayed us a good bit trying to fix it. Tow dolly light not working right. Customer service excellent.Robin R. | Premières impressions
While the people and facility were great, the value was not. I found units just as good at a much better rate (which included 24 hr access). With the rate increase, I decided it was time to move.Jeff R. | Expérience générale
KIND AND EFFICIENTFox R. | Premières impressions
Thanks for the servicelamont j. | Expérience générale
everything an everyone was GREAT, thanksBobby B. | Expérience générale
2 months after I returned the rental they were still charging me. Every time I called I got 10 transfers and no call backs and a bunch of excuses.RONNIE L. | Expérience générale
The lady who assisted me was very helpful both on the phone and in person. I will definitely recommend UHaul...Aleta S. | Premières impressions
Great service, I would definitely use them again if neededGracie B. | Expérience générale
Awesome experience!!Candice L. | Premières impressions
.LANA M. | Expérience générale
I had storage for 18 months and had zero problems. Also, i just rented a trailer and the staff helped me get the trailer hooked up to my truck and answered all y questions. Great experience.GERARD K. | Expérience générale
I had 2 U-Boxes delivered from Sioux Falls, SD. This place had some major problems with honoring my contract they shipped 7 days late. HAMMOND SQ was Great! Saved me $$ by working with me THANK YOU!Karen N. | Expérience générale
Excellentdarruiest b. | Réservation
Staff always professional and helpfulkatrene h. | Expérience générale
The lady that I talked to on the phone and set my reservation was really understanding and really sweet .KRISLYN K. | Réservation
The sales associates were awesome. They went out of their way to accommodate me! They had run out of the tail light attachments. They were innovative! As a result, I am in my new place!Natasha W. | Réservation
S.O.Joseph V. | Expérience générale
We had to throw a lot of our belongings away d/t water leak and rats.The leak was supposed to be fixed but not sure.After getting some important stuff out we just left few things in storage. #420CHENELLE B. | Expérience générale
Very satisfiedBenton B. | Réservation
A nice facility. Friendly staff. I didn't like that they require you purchase a specific lock for your unit but other than that it was one great.Jennifer G. | Expérience générale
POOR.scheduled movers after giving credit card, via phone. Went to see unit before the move and told no such unit available . After checking they found reservation and still said nothing available.WALTER P. | Réservation
👌roosevelt a. | Expérience générale
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
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