Customer Reviews for U-Haul Moving & Storage of Hanover Park

1 244 évaluations

4N221 84th Ct   Hanover Park, IL 60133
(84th Ct and Army Trail Rd)

(630) 682-8146

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(630) 682-8146

4N221 84th Ct
Hanover Park, IL 60133
(84th Ct and Army Trail Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Absolutely flawless experience.

Ralph C. 
Évaluation :
1

Worst experience I've EVER had with a storage unit company. Unfriendly, nobody could find my account even with a reservation number, took an hour to get me re-registered, I even got locked into the inside facility and had to call the police to get me out because customer service was going to take 40 minutes just to answer the phone. I'm not pleased with my experience and will never use uhaul for anything again.

cheyenne H. 
Évaluation :
5

I was glad this location had people, the APP crashed and didn't work. Otherwise seamless rental.

jim O. 
Évaluation :
5

The person checking me in was very good. My pickup location was checked three times which made it frustrating for planning purposes. The equipment was clean however pulled severely with a load - the truck pulled so hard it would change lanes for me without turning the steering wheel! Possibly have a discussion with people when they return the truck to ask if there were any issues with the vehicle.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Antonio J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda S. 
Évaluation :
5

The process was simple and the people I dealt with were excellent. You were able to help us at the last minute and accommodated to our needs thank you.

Jorge R. 
Évaluation :
5

Improve your website.

Paul R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akbar K. 
Évaluation :
5

Catherine was so easy to work with. We really appreciated her information and knowledge about the process. And her willingness to get more information for us to be comfortable with the liability insurance coverage on the vehicle.

Ann Gieser G. 
Évaluation :
5

Rien

Sandra P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edgar T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justina S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN G. 
Évaluation :
4

Nothing you good

Aaron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan S. 
Évaluation :
5

All was good!!!

Sandra P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Best overall experience... Very convenient to keep extending rental.. Best service.

MOINUDDIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Z. 
Évaluation :
5

Both employees where great. The girl was super good and helpful. she made me laugh after a hard day and that is perfect service.

Jerome H. 
Évaluation :
1

The gentleman working at the facility was extremely polite. He was the only one working the entire facility. He personally did a great job. The problem lies in the fact that we reserved a drive up outside storage unit. This was confirmed over the phone. That is not what we received. We had to go down an extremely narrow hallway. This hallway destroyed by very expensive couch. This was not what was agreed upon. We were told to get a drive up would be over double what our contract price was. Getting jagged around after a busy of moving across state lines and ruining multiple pieces of furniture was nothing short of a horrible experience.

Cassandra B. 
Évaluation :
1

The manger was not in the store had to contact her with a phone she had siting on a chair, it took her 20 minutes till she came in. This is not professional.

Werner H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muhia K. 
Évaluation :
5

Fix the tail lights and have a better alternative than "just watch out for cops"

Frank E. 
Évaluation :
3

There was only one person working

Ethan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave D. 
Évaluation :
3

Front end staff Eugene was very helpful .

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron B. 
Évaluation :
5

Our truck broke down. Too much difficulty to resolve the situation.

Karen N. 
Évaluation :
4

The girl who works there is AMAZING! Knowledgeable, kind, outgoing and all around amazing to work with. The equipment was super broken though. Nail in one tire, no brake fluid, and the left side running light ground was broke so we had no lights. That is not her fault we took it anyway so next time I will be fussier on which trailer I take

Patti B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael M. 
Évaluation :
5

Option to change check-in from counter to in-person after choosing counter so we don't have to wait on line for returns. I originally chose counter because I couldn't add an additional authorized driver on my own. Merci.

Renee N. 
Évaluation :
5

Not at this time

Chris S. 
Évaluation :
3

Customer service, The lady named Rigina was so rude and disconnected the call without helping me out. I talked to 2 other agents Aysha and Patrick they were nice and helped me out.

Muhammad N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew V. 
Évaluation :
5

Catharine was great to work with.

Trent W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis S. 
Évaluation :
2

I had to wait for a long time and then were not particularly helpgul

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin P. 
Évaluation :
5

Nothing check in process and return went very smoothly and was expedited. No waits or anything great location

Desmond M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS A. 
Évaluation :
5

She was very nice and friendly !

Lance J. 
Évaluation :
5

Absolutely nothing at this location the employees are very knowledgeable and very helpful

Anton G. 
Évaluation :
5

Friendly, Fast Service I was In and Out in no time. 100 % Recommend this Location.

Miriam A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aquinette W. 
Évaluation :
4

I was waiting for 20 minutes while 2 representatives were assisting a single customer. It would have been greatly beneficial if one of them could have worked with me earlier than that so that I could move on sooner. I also had my check-in done online so I could have been dealt with easily and quickly.

Mirza Faheem B. 
Évaluation :
5

The people who work here are excellent, every time I rent here I'm in and out quickly and very helpful with questions

EARL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar R. 
Évaluation :
3

Took a long time to get my rental. Was told it had half a tank but was closer to 3/8. This is nothing against this location but it should not cost 112 dollars to rent a 10 foot box truck for 2 hours. Staff were very friendly .

Nicholas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven D. 
Évaluation :
4

I need verification of 1 day rental if i decide to rent early and drop off early, several hours before 24 mark.. Laziness on employee's part charged me for a 2 day rental because i did not get a physical receipt.

Jonathan P. 
Évaluation :
5

Excellent service à la clientèle

Tina W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolae B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michal W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edgar G. 
Évaluation :
3

Make sure trailer is extra clean. Trailer should have spare tire

James M. 
Évaluation :
5

The rental location was simple, fast, easy and clean. The staff was knowledgeable and friendly. The website process of reserving the trailer was not. I ordered it for a different pickup location and they left me a message to call them back about my pickup. I could never get through to the local number they left. Tried 4 times, each time remaining on hold for 15 minutes. The customer service number on the website was able to help and everything went smooth after that.

Judy D. 
Évaluation :
5

Management was SUPER HELPFUL !!!!

PETER M. 
Évaluation :
5

Thanks

JUAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS L. 
Évaluation :
3

The battery died. Need to make sure trucks are in working order before giving to a customer.

Cindy F. 
Évaluation :
5

Great young people

Sharon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haley A. 
Évaluation :
5

Catherine at this location was extremely helpful, knowledgeable and very kind. Her customer service skills are excellent!! The location is extremely clean and has everything you need. We forgot a pin for our ball for the hitch and they actually had one there and it was extremely reasonable in price. We would use this location and U-Haul again in the future. WAY better then Budget!!!!! Who I would not recommend.

Elizabeth K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
5

The woman at the front desk was kind, professional, and helpful. She was great. I have gotten the exact opposite at other locations.

ANDREW K. 
Évaluation :
5

I dealt with 3 employees, just excellent all of them. ladies, professional, well informed, got me in and out....it was great

Richard W. 
Évaluation :
5

I was quickly helped and on my way. Thanks.

RICHARD V. 
Évaluation :
5

My tv was packed properly and was delivered damaged. 2 chair legs were also broken, and items were thrown about. I was told the delivery was considered “gentle” and should arrive undamaged if packed properly. That was untrue and customers should be told proper information about likelihood of damage items before paying over $1000 for items to arrive damage. I was also told when reserving the unit that damage insurance is available to cover “damage to items in the U-box” yet I am waiting to hear if my items damaged by UHaul will be covered.

Kim S. 
Évaluation :
5

Cory was very helpful over the phone and when I came into the location in person. He was knowledgeable, quick and had the rental all ready within minutes. I was in a time crunch and I needed the rental last minute and he made it all work and it was effortless! I am recommending this location and Cory!

Michele M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
5

I showed up with the rental equipment just at close and Catherine was super friendly even though it was clearly the end of her shift. She was so nice and friendly and helped remove the tow hitch so I could access the truck for unloading. Thank you Catherine!

Brienne K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tushar R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john S. 
Évaluation :
5

The girl that helped was beyond kind and provided exceptional customer service. She definitely deserves a raise and praise

Branka M. 
Évaluation :
5

Very good cx service at this location. Very professional representative.

adam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

I didn't get my 5 % discount

THOMAS F. 
Évaluation :
5

The two people working had a great attitude!!! Really a pleasurable experience- I should order a pizza for them.

Ed C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID V. 
Évaluation :
5

Katherine was on duty. She was polite, helpful. Cory was on duty when I checked the trailer back in. He too made sure that I was well taken care of. I prefer this location to any within 20 miles of Wheaton, IL Thanks

Duane A. 
Évaluation :
5

I had a great experience Catherine went above and beyond Outstanding Customer service. I will definitely rent from here again.

ALVIN R. 
Évaluation :
5

Employees are friendly, respectful, and very helpful they acknowledge all customer. I will definitely recommend this location. Merci.

LATRESA W. 
Évaluation :
5

Yes katherine was beautiful heart friendly honest easy going on top of everything employees respect her customers love her she was kind brilliant calm down to earth amazing friendly and list goes on. I'm so happy I came here so much better then streamwood office now that was horrible experience I will never go there go yelled screamed at but the uhaul in Hanover park IL I will definitely go back and rent I rent all the time. Hanover park is my new place. I have about 240 people that is going to rent in the future then are going to use hanover park IL uhaul. Thank you Kathryn for your hospitality!! Felt like family there.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
3

I had a U-Box, no opportunity to see a storage room. Box was fine, lock was intact.

Dawn B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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