Customer Reviews for U-Haul Moving & Storage of Hartford-Brainard

616 évaluations

40 Brainard Rd   Hartford, CT 06114

(860) 967-0030

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(860) 967-0030

40 Brainard Rd
Hartford, CT 06114

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage du vin
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward H. 
Évaluation :
5

I ended up having to go in to check in and had called before going there. I was helped by Ashley both on phone and in person; she is the epitome of what a customer service person is. If only all people that worked with public were like her-Wow!!

LORI G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie S.  |  Online Move In 
Évaluation :
5

Very good work!

Katherin R.  |  Premières impressions 
Évaluation :
5

Honestly I wasn't sure what to expect renting from Uhaul but the staff at this location were something else. I was getting off work and needed a truck for that night desperately. Not only did Maria stay TWO HOURS after closing time just to make sure I could pick up but she was so helpful with everything! I have never met someone who went so far beyond their job description.

GALVYDASMYKOLAS K. 
Évaluation :
5

From the first phone call to the minute that the box was taken away by UHaul we had tremendous service, advice, communication, and support. My only suggestion for improvement is to allow the sending customer to also list the phone number of the receiving customer.

Deborah B. 
Évaluation :
1

It sucks and I will never come back there again ,charging for something I didn't use or get in the truck😩😩.the rental was cheat then u wanna charge over the price for what idk but never again will I rent from this place again.

Angela C. 
Évaluation :
5

Only comments I could say is just have the place open longer and more rentals. And maybe 24/7 indoor storage

Seth A.  |  Premières impressions 
Évaluation :
5

Keep up the great work

Simon J. 
Évaluation :
5

Excellent service and value

Steven A. 
Évaluation :
5

The woman I spoke with at the facility was very helpful and did not rush me. Answered all my questions and helping me through the process. Thanks to her it was smooth going.

Edna N. 
Évaluation :
3

Maria and Timothy were really helpful and sweet!

Megan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santo G. 
Évaluation :
3

Staff should assist in locating vehicle and should explain features in truck. Staff should identify vehicle cannot be driven on passenger only roads and should identify how to figure out which roads the vehicle can be driven on when renting a truck.

NENZI B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley E. 
Évaluation :
4

I believe there might of been a mistake made in the price I thought the rental charge was 1995 for the vehicle and $.99 a mile I only drove 215 miles Which should have been 215 $plus the 1995 for the rental of the vehicle that should be 235 $the lady said she gave me a deal and charge me a round trip and the mileage would cost 0,4 cents a mile but my total bill was 308 I don't understand why was there a deposit taken from my credit card until vehicle was returned my phone number is 860-250-7460 it would be great if somebody could give me a call other than that the service was terrific and it was a very clean And comfortable experience

JOHN B. 
Évaluation :
4

🤝

LUIS M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODIAN S. 
Évaluation :
5

Bien

Salim S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda d.  |  Premières impressions 
Évaluation :
5

The lady that attend me was really helpful and her service was excellent and I want to thank her for her great assistance and understanding my situation.

William N.  |  Premières impressions 
Évaluation :
5

Worker greeted me as I entered the store and was very friendly, having access to a 26ft truck made moving very easy!

Jim S. 
Évaluation :
5

Original pickup location was non existent! Very important to correct your database, which was actually a beauty salon! Uhaul representative quickly corrected the problem and compensated for the mistake.

Craig B. 
Évaluation :
5

Muy buem servicio gracias al personal.

Jahaira L.  |  Premières impressions 
Évaluation :
5

Muy biem

Jahaira L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

freddie C. 
Évaluation :
5

Every thing was fine,

JAIRO L. 
Évaluation :
5

Maria is always amazing!!!

Judy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN W. 
Évaluation :
5

Maria Melendez is the manager at the Brainard Rd location. She provides excellent customer service. She values her customers and keeps them coming back. I highly recommend this location.

Alicia P. 
Évaluation :
5

friendly and most helpful.

NANCY F. 
Évaluation :
5

Trucks are aging and have noticeable wear, but not at all the fault of the helpful and awesome staff.

Emilio E. 
Évaluation :
5

Keep up the great customer service! The staff did an excellent job, they were very busy!

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jocelyn H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zuleika M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Exinobel G. 
Évaluation :
5

Women with the Red head was very professional and welcoming...

Santo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geraldo N. 
Évaluation :
1

I was charged for an extra hour for no reason what so ever they claim i brought back the truck after hours which was never so I never go over my time because I used uhaul all the time very poor service.

Premchand L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy N.  |  Online Move In 
Évaluation :
4

Both attendance were helpful especially Timothy but to attendance may not be enough people

Richard P. 
Évaluation :
2

I reserved online and purchased a hitch and 2 ratchet straps for pickup with the trailer. Upon arrival I notified the employee that I didn't realize I had straps in my truck so I didn't need them. She informed me that she would need to regenerate the contract to return them but that I could return them at drop-off if I kept them in the packaging. This sounded easier so I agreed. When I went to return them, I realized she charged me for 2 and only gave me 1. Plus, the return location said I needed to bring it back to the original location to return.

Timothy R. 
Évaluation :
5

Awesome experience and great price!

Kathleen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON A. 
Évaluation :
1

I had originally scheduled a pickup in manchester, and 2 days before the scheduled day it was transferred to the brainard location. Not a big deal. Upon arrival to pick up the truck, the gentleman behind the counter, who was very pleasant and helpful, ran into a snag where the truck I had reserved was not there, and was trying very hard to correct it. Then the manager started getting involved, and she was an absolute nightmare. She was rude to everyone, myself and the helpful employee included. She was bad mouthing the other location, interrupting the other employee, and barking commands at me. She was one of the worst displays of customer service i have ever received

Ryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joselin R. 
Évaluation :
5

Maria is awesome. Great with customers

ALICIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa P. 
Évaluation :
4

Faster customer service at pickup. I walked in and there was no one at the counter. Then rep reserved my trailer and told me to meet her at the gate, I waited there for over 15 minutes I had to walk back inside to find her, she claimed her manager was renting a van so she had to take care od her, which I have a hard time understanding how a manager would think that would be OK??? As a manager she should have told her to finish up and take care of the customer. At return No one met me at the return line. I walked inside and no one to be found. After several minutes, a guy rolled up in a Uhaul scooter claiming he was thr only employee for that big facility. They definitely need to hire some more employees. I was not completely satisfied with the experience.

ANDRICK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN B. 
Évaluation :
5

Nothing at the time..

JOSE D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roberto P. 
Évaluation :
5

Absolutely nothing,,the Brainard str. Loc, has an excellent staff,,professional,,attentive,,very helpful to accommodate customers,,Management in my opinion doing an Excellent job....

MIGUEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaiah L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen G. 
Évaluation :
5

Great customer service at the location at 40 brainard but the other drop off location was not okay

Paul S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas N. 
Évaluation :
5

I can't remember her name, but the person who helped me was great to work with. I don't really understand the check in process. If I rent a car at an airport, basically I have to show my ID and off I go. When renting a truck, it always seems to take 15 minutes. Renting a car and a truck is essentially the same with the only difference being trucks are larger. So I struggle to understand how renting a car is so much easier than renting a truck.

James D. 
Évaluation :
3

The only concern I had, was not a single employee was wearing a mask. This includes pickup and drop off employees. During these times, I would think a business like this would adhere to state mandated rules for public safety.

James N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco V. 
Évaluation :
5

I had the assistance of a beautiful woman named Maria who was great in helping me get my storage unit.

Maurice M.  |  Premières impressions 
Évaluation :
5

Maria is the best worker

MARITZA R. 
Évaluation :
5

The receptionist was wonderful and friendly.

Olanrewaju K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN M.  |  Premières impressions 
Évaluation :
5

Looking forward to renting again thanks

Nelson S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aimee C. 
Évaluation :
5

Friendly and great customer service while following the CDC guidelines.

Regina J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy C. 
Évaluation :
5

Gracias

windalis G.  |  Expérience générale 
Évaluation :
5

La senora Maria Melendez fue muy amable y me ayudo mucho con las preguntas que yo tenia acerca del almacen, mi esposo y yo salimis del lugar super satisfecho.

Marycely N.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rafael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david H. 
Évaluation :
5

The manager really goes above and beyond for customers. It made me feel like an important customer. Maria leads her team well! She's made a customer for life out of me. Only to her location of course. I've had less an optimal experiences at other branches.

Galvydas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keila A.  |  Expérience générale 
Évaluation :
5

Nothing, Nice, friendly and efficient staff. Merci.

MARYJOAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Star O. 
Évaluation :
5

Maria was so courteous Pleasant she knew every answer to the questions right away Maria deserve a raise and a vacation this is the second time I've rented from her as she has a beautiful spirit

Tiffany W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KAI W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maribel M. 
Évaluation :
3

The truck was dirty. But the lady that helped me when I returned the truck was very nice.

YAHAIRA R. 
Évaluation :
5

Have correct measurements the beds of the trucks my one specific detail was that I needed a bed that was at least 13 ft long it was only 12 and a half where you guys get your 15 must be the top part of the truck that you guys are including as the overall length truck wasn't really suitable for the application I was doing

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laury R. 
Évaluation :
5

The experience was more easier than what I thought it was going to be. If Ashley is not a manager she should be because she is very knowledgeable of the business & explain everything clearly. I always dread moving but next time I move I will use this services again.

Jose G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anamari r.  |  Premières impressions 
Évaluation :
4

The transaction was quick and easy, However they did not have the trailer we were looking for.

Brian C. 
Évaluation :
5

Manuel was very quick and thorough and knowledgeable. No surprises. I was in and out much more quickly than I'd expected.

Chris A.  |  Premières impressions 
Évaluation :
3

I voiced my concerns upon returning the vehicle. Maria was excellent. She listened. She apologized. She even refunded some money for the inconvenience. My issues were with arrival and pick up. I do not appreciate having to wait until 7:10 for your employee to show up for work. Much less him taking his time once he arrived, a long good bye kiss before the girlfriend drives off, etc. And when I greet someone with “Good morning!” I expect it back, not just silence. His attitude beyond that was satisfactory but he certainly didn't set a very good first impression. The truck was a quart low on the motor oil. I mentioned it and he topped it off. Again, not something your customers should need to be concerned with. The outside glass on the cab and mirrors wee not clean. Inside was fine. I like to see when I'm driving, especially a vehicle I'm not familiar with yet. Minor complaints and overall it was satisfactory experience but you need folks like Maria opening your store.

KEITH G. 
Évaluation :
3

Simply being in the middle of a pandemic where cleanliness is important, the vehicle should've been wiped down and the back space could've been swept and mopped or at least disinfected. The lady I dealt with was really nice, but no mask 😷

Michelle B. 
Évaluation :
5

Very friendly staff and fast service

Jencih M.  |  Premières impressions 
Évaluation :
5

Had to wait a few minutes as they were busy, but this is of course understandable. The associate I dealt with was attentive and cordial. Also very happy with my experience at this location.

Thomas L. 
Évaluation :
5

The girl who waited on me in the store was friendly and knowledgeable. She was able to answer any of the questions I had. There was a small problem with accessing the inside unit but she stayed very patient and resolved the issue with a smile

deborah b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

We were very happy with every aspect of the UBox experience! We would not hesitate to use your service again, in fact, you folks would be our go to for any future moves, if any!

Denise S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOREUS A. 
Évaluation :
4

The Gas level in vehicle wasnt accurate. It was at a quarter of a tank. When I was told that it was full. And it wasnt full. For a 20 mile round trip I paid 45,00 $ of gas. Ridiculous!!

Carl H. 
Évaluation :
5

From the time I reserved the truck on line to having to stop into the office to make a change of the drop off time.. The staff was attentive knowledgeable and nice making the process easy and quick.. Thank you and Happy New year.. You get five starts from me...

Myrna S. 
Évaluation :
5

Maria and Manuel are top notch!!! The entire staff work as a perfect team.. I used to go to Budget. About a year ago went to Brainard Road and never went back to Budgets dirty smelly trucks.. Hooked on Team Maria!!

Theodore K. 
Évaluation :
5

Very helpful with rental.

Ronald A. 
Évaluation :
5

Sorry, however other past locations that I have tried have been so terrible that I almost didn't even bother with U-Haul ever again, however I was desperate. Low and behold this location was EXCELLENT. Easy from start to finish. Helpful throughout the process. Clean, quick and friendly. So yeah, will definitely come back to this location!

John D. 
Évaluation :
5

In my opinion nothing thank for your service

HECTOR L. 
Évaluation :
5

Manny was terrific - very helpful, and provided great customer service.

ANDREA C.  |  Premières impressions 
Évaluation :
2

The staff at this location was very helpful. There was one issue with the truck. The warning light kept reading Passenger Door Open. It was slightly alarming but we made sure to hold that door while driving, just in case.

RALPHANDREW G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruben A. 
Évaluation :
5

Manager María was very professional and friendly, great customer service. Thank you !

Freddy C.  |  Premières impressions 
Évaluation :
4

Would definitely recommend friends to use

nancy J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice P. 
Évaluation :
5

I was much more happy with your services then I was with PODs that I had used on a prior move. You have my future business.

Rick D. 
Évaluation :
4

The staff did not give me a map to facilty. My storage unit was difficult to find. Had to call for assistance. a staff member came to help, and he had difficulty finding it, but eventually we did. I would recomend that the map have the unit highlighted, with a highlighted route on the map to make the unit easy to find. thank you

Alicia M.  |  Premières impressions 
Évaluation :
5

Thank u so much for your service, we need it the truck for the whole day instead for a few hours... We will bring the truck today because went last night and the storage was closed sorry for the inconveniences.. Luz and Antonio Flores..

ANTONIO F.  |  Premières impressions 
Évaluation :
5

Maria the General Manager was great. Very helpful and very professional ❤️

Janet V.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

marina r.  |  Expérience générale 
Évaluation :
5

Maria is amazing and so sweet and helpful. Jose was clear on entry protocol and storage Use.

Kristen M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elliot O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE Ramon D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SADEKIE M.  |  Expérience générale 
Évaluation :
5

I would recommend this U-Haul. I was very please with everything the stuff was very nice and welcoming.

Lilene T.  |  Premières impressions 
Évaluation :
5

They made moving a less stressful process. The store manager Naomi has great customer service skills Max was very helpful as well overall the entire staff were very friendly and professional.

Latonya L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa R.  |  Premières impressions 
Évaluation :
5

It was my fifth time going to the U-Haul please just because when I rented my storage my Jeske wouldn't fit since The storage is so high from the ground! They need to really consider putting at least a ramp on all the storages outside I had to cancel more than four times

Danny T.  |  Premières impressions 
Évaluation :
5

👍🏻

Maria R.  |  Expérience générale 
Évaluation :
5

Thanks You good service

Efrain F.  |  Expérience générale 
Évaluation :
2

I rented a 10×10 and I was paying 129 a month I found out extra space storage has it for 79,99 a month. The owner of the place

edward s.  |  Expérience générale 
Évaluation :
5

The U-Haul Personnel was courtesy professional and they helped me out a lot thank you

Luz F.  |  Expérience générale 
Évaluation :
3

General manager Joshua was excellent went way above and beyond to make sure i understood equipment for my one way travel. The rest of the staff needs work. They didnt cancel my storage as requested

joseph b.  |  Expérience générale 
Évaluation :
5

Grate

Antonio R.  |  Premières impressions 
Évaluation :
5

The staff was excellent and they took care of me

Luz F.  |  Premières impressions 
Évaluation :
5

Josh, Alitza and their colleagues were very helpful throughout our use of the facility, rental of trucks and vans, and purchasing of supplies. They made a stressful situation more comfortable.

Jonathan P.  |  Expérience générale 
Évaluation :
2

The truck and storage unit are great. You staff at the desk were so limited. Either the young man was brand new or had never had training. I was there for over an hour trying to rent my truck and unit

Beth G.  |  Premières impressions 
Évaluation :
5

The employees where courteous and acted professionally

alejandro g.  |  Premières impressions 
Évaluation :
5

I normally go to Capitol Avenue. However the customer service and professionalism of the Brainard Rd. Team was +10!!!!

Sherrece D.  |  Expérience générale 
Évaluation :
5

Excellent service. Thanks u Josh!

sharmane m.  |  Premières impressions 
Évaluation :
5

Joshua was very helpful and friendly made my moving experience a little less hectic. Thank you for everything!

MINDY R.  |  Premières impressions 
Non reviews have been submitted for this location.

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