Évaluations des clients U-Haul Moving & Storage of Hazel Dell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Hazel Dell

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Kathryn O. le

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Great crew

Steven T. le

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I was happy with services provided thank you.

TARA DAWN M. le

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It is not logical to have the bigger size units on top, they should be on the bottom where it is more convenient for bigger items, and have ramps instead of stairs, its easier on the clients.

Gil G. le

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Le client n'a pas laissé de commentaire.

Kenneth B. le

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Le client n'a pas laissé de commentaire.

Mark H. le

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Le client n'a pas laissé de commentaire.

Randall S. le

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Le client n'a pas laissé de commentaire.

Lisa C. le

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I am unhappy to be charged for a 2nd full day returning the truck 1 hour after return time.....When renting the truck i mentioned it would be between 12 and 1.......and i should be able to keep it for the 2nd day completely if im being charged for 2...........They say no because someone is already scheduled for it. Thats not right

Daniel H. le

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Le client n'a pas laissé de commentaire.

Raymond B. le

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Was given a UHAUL with a mangled exhaust pipe to travel from Oregon to CA with. We told them it didn't appear we would get decent gas mileage with this issue and the staff did not care. They knew it was an issue and tried to refuse giving us another truck. We insisted and finally told them to get another truck from another uhaul and explained to them how to do their job. Kids running the business with no experience in customer service.

Dean L. le

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Le client n'a pas laissé de commentaire.

Jeffrey H. le

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See above

Alison A. le

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Not one thing. I have used this location several times over the years and have always been happy. The reps are courteous and pleasant and the trucks are always clean.

Paul D. le

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The truck was fine but the car hauler was dangerous. The straps were not able to secure the wheels because the ratchet mechanism would not release. I hauled a car 260 miles secured only by its parking brake.

samantha r. le

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We shipped 2 UBoxes from Washington state to Colorado, with a month in between for storage. The boxes were supposed to arrive in Colorado several weeks before we arrived and then get delivered to our front door. Unbeknownst to us, our shipment was handed off to a third party shipper and lost in transit, with no way to track it or contact that company (directly or indirectly). It was delayed three times, and ended up being a week late. We were overcharged more than $200 for not returning the U-Boxes on time, even though they were not yet in our possession due to the shipper's error. It took several days to be refunded. All told, we spent 20+ hours on hold with UHaul, being bounced around from office to office, different locations, close to 30 different employees with no one able to tell us exactly when our shipment would be delivered or where it was. We received a multitude of conflicting information that we had to chase down ourselves because no one from UHaul would contact us directly with updates. While there were occasionally helpful employees we spoke to, overall they had no power to change our predicament and could rarely connect us with someone who could. UHaul has a policy, quoted by our contract and several employees, that we would receive a refund of $50/day that our shipment was late in being delivered. After delivery, UHaul tried to shortchange us and claimed the $50/day is only calculated from when it arrives at the receiving UHaul location, NOT our front door. We had to argue with several employees to get the extra $100 that we were owed. Our shipment DID arrive undamaged, but the entirety of our experience was so negative that we will never use UBox again, nor would I recommend it to anyone.

Mona P. le

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I LOVE UHaul most of the time. However, this location has employees that seriously lack training in the usage of their computer program, their checking out of storage etc. The tend to make a lot of excuses as to why something did not go smoothly. I will say that Matt Cruz corrected the mistakes. THANK YOU MATT!

Andrew L. le

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The app for reserving the truck was pretty cool. The only downside was once I was there to pick up the truck I had to re-enter all my license information after submitting it in the initial process + take a picture of the ID, and then the photo didn’t capture all of the ID information so I had to manually enter it. Then I had to verify my identity through a phone call to my work and then to my wife...so overall it felt like it took more time than if I just went into the office to start. The staff ON location was super friendly and once I had the keys it was super easy. The team at drop-off was great as well.

Warren S. le

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Second time in a month I've rented from this place. They are friendly and fast.

Mona P. le

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With the exception of issues with them actually taking my payment and saving the change they are good people. They did bring a remedy to the issues that I had.

Jeffery S. le

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Le client n'a pas laissé de commentaire.

James T. le

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Le client n'a pas laissé de commentaire.

Carol H. le

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Trouble-shoot! The truck was listed in computer as turned-in in Roanoke, VA. The auto-trailer was listed in computer to someone else. The drop-off location was listed in Salmon Creek instead of Hwy 99 as requested! Your employee fixed it all! And with a GREAT attitude! He helped me back the vehicle off the carrier, un-hooked the trailer and guided me to back up the truck so that I could take it and unload. He deserves a PAY RAISE!

Mary C. le

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The staff was very friendly and helpful.

STEVE H. le

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The gentleman that checked us in was great except I think he was the only one working. He couldn't keep up because he was so busy.

John K. le

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The workers were all friendly and up beat. Made the experience even better.

Shawna M. le

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Truck smelled like someone had smoked in it excessively and there was food stuck to signals and steering wheel. Truck was great, service at this location was the best I’ve had, just wish the truck hadn’t felt so gross inside. Not a deal breaker, just feedback going forward.

Scott B. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Le client n'a pas laissé de commentaire.

David T. le

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Good group of hard workers

Katherine W. le

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Le client n'a pas laissé de commentaire.

James R. le

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Le client n'a pas laissé de commentaire.

Chelsea H. le

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The team here handled my last minute request for a truck very efficiently! Very professional and easy to work with!

Christopher G. le

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Le client n'a pas laissé de commentaire.

Robert O. le

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Le client n'a pas laissé de commentaire.

Russ B. le

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Le client n'a pas laissé de commentaire.

Patrick S. le

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Le client n'a pas laissé de commentaire.

John S. le

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Le client n'a pas laissé de commentaire.

Leslie H. le

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Le client n'a pas laissé de commentaire.

Nicholas W. le

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My trailer leaked water into it and messed up some of my things. Not real happy about that.

Mike L. le

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This location was unable to resolve the problem created by Parkland. Mike Litteral 360 721 8619

Kyle K. le

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Le client n'a pas laissé de commentaire.

WAINE R. le

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Nothing. They were fast, efficient and nice to work with.

Tina N. le

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Its messy but efficient

Arturo E. le

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This location is always professional and well maintained. Would recommend to friends/families.

Jennifer V. le

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Customer service rep seemed bored with job. I had to ask him to show me how to open up truck etc. would not provide me a lock for the cargo space of the truck.

Christopher G. le

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This is a great location

Ronald M. le

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Nice 5'X9' trailer with a ramp, clean I like that they have D-ring tie down in bottom of the trailer nice to tie down my equipment

Eric S. le

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Le client n'a pas laissé de commentaire.

Jonathan J. le

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Le client n'a pas laissé de commentaire.

Travis V. le

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Under staffed. Recommended to a friend based on location only.

Nancy I. le

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Le client n'a pas laissé de commentaire.

Stuart M. le

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It seems an on-going issue is the technology for doing the actual financial transaction. More than once it seems the terminal used to insert the credit card and confirm the transaction has failed. The owner at this location was adept at bypassing and doing it manually but seems like U-haul needs to invest in technology upgrade to enhance the customer experience upon checkout.

Michelle P. le

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Le client n'a pas laissé de commentaire.

Jennifer R. le

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Le client n'a pas laissé de commentaire.

Guillerlmina B. le

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Le client n'a pas laissé de commentaire.

Alan H. le

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Le client n'a pas laissé de commentaire.

Toni H. le

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Le client n'a pas laissé de commentaire.

John J. le

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Le client n'a pas laissé de commentaire.

Ronald R. le

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Le client n'a pas laissé de commentaire.

Laura J. le

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Customer service person seemed annoyed to help and short with other customers. Hopefully he was just having a bad day and is not "annoyed" everyday.

John W. le

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Very fast and efficient.

Laurie C. le

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Keep doing the work you continually do

Charlotte H. le

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Le client n'a pas laissé de commentaire.

KATHY F. le

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I was stuck in traffic on the way home and called the called the service center, she was very nice but for 45 min all she said was "I'm working on it, bear with me".....I finally hung up because she never told me what was going on and all I wanted to know was that she had let them know of my dilemma and I was trying every freeway to get the truck back on time. Better communication was needed.

Michael B. le

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Le client n'a pas laissé de commentaire.

Ronald E. le

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Le client n'a pas laissé de commentaire.

Ronald E. le

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Le client n'a pas laissé de commentaire.

Lindsay S. le

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Le client n'a pas laissé de commentaire.

Markus S. le

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Helpful pleasant staff

Melissa D. le

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Le client n'a pas laissé de commentaire.

Daniel B. le

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Le client n'a pas laissé de commentaire.

Eugene W. le

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Le client n'a pas laissé de commentaire.

Yuehua G. le

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Le client n'a pas laissé de commentaire.

Katelyn L. le

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Le client n'a pas laissé de commentaire.

Jase O. le

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Chris was great. There were errors in my bill, but he corrected them promptly. Great customer service.

Timothy C. le

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Le client n'a pas laissé de commentaire.

WAINE R. le

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Great location. Easy to get in and out of, plenty of staff on hand that are responsive.

John P. le

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I waited in the rental truck for about 8-10 minutes...then I walked in and the young kid said oh hi

tony b. le

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Very helpful and convenient. Hopefully I'll find a home soon.

Stephen H. le

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When returning the equipment I had to wait sometime and another customer also was waiting. We had to ask for help. Other customers had gone in after our arrival and were being helped and it was as we were forgotten waiting by the equipment.

Thomas K. le

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Le client n'a pas laissé de commentaire.

Pesamino M. le

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Great customer service....easy going.

Russell M. le

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Le client n'a pas laissé de commentaire.

Gary M. le

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Le client n'a pas laissé de commentaire.

mona c. le

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This facility is nice. The employees try to know what the are doing.

Paul M. le

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Le client n'a pas laissé de commentaire.

Subba m. le

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Le client n'a pas laissé de commentaire.

cathy w. le

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the gentlemen were very courteous and the service was prompt thank you for employing these guys.

Jeff G. le

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Le client n'a pas laissé de commentaire.

Scott H. le

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Super easy check-in process. The person who helped me listened to my concerns and got me out in less than 10 minutes.

Jim F. le

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Le client n'a pas laissé de commentaire.

Diane m. le

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Le client n'a pas laissé de commentaire.

WILLIAM H. le

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I would not recommend any U hauls. You have made so many changes on how and ask to many questions on what you are using it for. You never did that before. You have to lie in order to get what you want. You don't have 4 hrs or 8 hrs rentals you have to rent for 24 hrs

Mark T. le

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Have more exterior accessibility to storage so you only have to load and unload. The extra cart loading and manipulating the hallway for interior storage is a major consideration in the future. I wouldn't do it again.

Richard T. le

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EVERYONE WAS GREAT. THAT'S WHY I HAVE BEEN A REPEAT CUSTOMER MANY TIMES!!

Kristine L. le

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The storage hours should be longer. It is hard to get moved on a Sunday when you only have until 5:00 P.M.

matt s. le

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Quick and easy to rent a truck. Staff was super friendly, helpful and very professional.

Julia d. le

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My move out date was 5/27/19 NOT 6/3/19. You guys were good to us. TY for great service!

Terry H. le

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Le client n'a pas laissé de commentaire.

Jennifer B. le

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Le client n'a pas laissé de commentaire.

Brent W. le

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Le client n'a pas laissé de commentaire.

Ellen J. le

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Le client n'a pas laissé de commentaire.

Jason A. le

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I don't have any complaints and was very pleased.However, always get feedback from the employees themselves.Trust me, they are actually more important than customers.Wanna know why?Call me, I'll share

Patrick W. le

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Le client n'a pas laissé de commentaire.

gian s. le

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Excellent customer service.

Michael K. le

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Very good all around. Service was excellent

JERRY S. le

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Le client n'a pas laissé de commentaire.

Michaelle K. le

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Le client n'a pas laissé de commentaire.

Gage R. le

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They done did good

joanne H. le

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Le client n'a pas laissé de commentaire.

John B. le

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Le client n'a pas laissé de commentaire.

CHRIS A. le

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The staff and employees at this location are very helpful and efficient, they always work hard to see that all my Uhaul needs are met. Manager Matt always asks how my rental experience was. The equipment is always clean and in working order. Today’s rental was a new prototype tow dolly. I rent these and auto transports often and this one was superior to them all. It towed amazing and was easier to use. disconnecting and connecting it was more efficient as well.

Ray D. le

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Nothing really, everyone and everything was great.

jerry d. le

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Very easy drop off !

Jeremiah l. le

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Le client n'a pas laissé de commentaire.

ROBERT V. le

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Le client n'a pas laissé de commentaire.

John H. le

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The staff was very professional and helpful. The wait time was minimal.

Sheri B. le

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I was very pleased with my experience renting a moving truck. Fast efficient service both when I picked up the truck and when I dropped it back off.

Ingo J. le

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Always a great experience with this location

valerie B. le

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Something was wrong with the steering. I wanted a small truck but all they had were vans.

Jase O. le

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Casey was very helpful.

Yvonne k. le

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Le client n'a pas laissé de commentaire.

Alan G. le

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Excellent Service

Christine C. le

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Everyone was very helpful

ken B. le

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Even though it was a busy weekend, they worked hard to make sure my needs were met. Ken

Jackie C. le

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Le client n'a pas laissé de commentaire.

Ryan T. le

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Le client n'a pas laissé de commentaire.

Kim T. le

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The whole process was very easy!

Kim T. le

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Affordable and the whole process was easy!

franck k. le

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Man who helped was great!

Tom O. le

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Le client n'a pas laissé de commentaire.

lewis S. le

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Le client n'a pas laissé de commentaire.

Erinbrooke S. le

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It took forever to rent the unit. It took about 2 hours for them to figure out the key card to access the storage unit. Very frustrated.after finally getting into the building to the unit only to find it was locked. Took forever to find s employee to unlock the unit. The whole process took about 2 hours just to rent and access the storage unit

Ken J. le

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Le client n'a pas laissé de commentaire.

MARK W. le

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The website for getting the vehicle before the store opens caused problems twice. First it didn't allow me to finish my reservation but it was done and the outcome was that it didn't allow me to sign in. The location helped fix this. Then, I arrived before the store opened and the website didn't find my location which was on and was noted by other websites. I had to wait over 45 minutes to get my vehicle when the store opened. Frustrating and caused a change of schedule.

wendy W. le

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Le client n'a pas laissé de commentaire.

Stacey B. le

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Le client n'a pas laissé de commentaire.

RICHARD H. le

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Everything was good. I didn't like that I didn't know where I was going to pick up the truck until the day before. But otherwise, it was a good experience.

R J L. le

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Le client n'a pas laissé de commentaire.

James T. le

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Le client n'a pas laissé de commentaire.

Sandra E. le

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Nothing, staff was excellent and helpful.

Martin C. le

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Le client n'a pas laissé de commentaire.

Christopher M. le

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Nothing, I have rented equipment and trucks over the years at this location. And by far, my past 2 visits have been far better than previous visits. Check in and check out are much faster, the store is set up better, and the staff are professional and courteous.

Robert G. le

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The team at the Hwy 99 location is always fast, friendly and efficient with pick-up and drop-off.

Clover S. le

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Awesome staff... Friendly and very helpful💖

Dawn G. le

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Great service

andrew s. le

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Le client n'a pas laissé de commentaire.

Darin M. le

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Casey and the woman (didn't get her name) were awesome.

JOE H. le

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Le client n'a pas laissé de commentaire.

joanne H. le

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Le client n'a pas laissé de commentaire.

John M. le

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The staff at this location are great The 17 foot truck I rented was pretty beat up and dirty but all damage was marked and verified and the return process was quick and easy

MICHAEL D. le

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Nothing. Always great service.

Jason W. le

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Le client n'a pas laissé de commentaire.

Kuo C. le

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Great service.

Debbie C. le

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Le client n'a pas laissé de commentaire.

Julie H. le

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Our check in & out were both quick & easy. Everything went very smoothly and everyone that assisted us were very helpful. It was a great experience.

Trent H. le

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Le client n'a pas laissé de commentaire.

TOM H. le

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My comment above on the rental pick up location is the same for the return drop off location. Read above comment.

Bridget E. le

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Everything went well!

alan s. le

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Le client n'a pas laissé de commentaire.

Graham m. le

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Customer service was superb and pleasant.

Shawn R. le

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Le client n'a pas laissé de commentaire.

Ken J. le

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Le client n'a pas laissé de commentaire.

RONALD L. le

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Very easy and pleasant process. Efficient, friendly staff!!

Tina F. le

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Le client n'a pas laissé de commentaire.

dana m. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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Le client n'a pas laissé de commentaire.

diane d. le

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Le client n'a pas laissé de commentaire.

Chris R. le

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Le client n'a pas laissé de commentaire.

Donn V. le

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The truck was clean and return was a breeze. The online system showed no 20 foot trucks available at this location, but I stopped by in person since it’s close and they did have one for the day I needed it. I buy my propane here and the people at this location are always friendly and easy to work with.

Michael B. le

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Le client n'a pas laissé de commentaire.

Marlene a. le

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Very smooth day with everything.

Marlene a. le

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Le client n'a pas laissé de commentaire.

Brent O. le

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The customer service people were very pleasant and efficient. Overall, it was a very good experience.

Connie B. le

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you guys did good ??

Terinda P. le

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The guy was really nice

Karen J. le

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Le client n'a pas laissé de commentaire.

Kathy G. le

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I had a last minute situation where I needed quick rental service with trucks and two storage spaces. I received wonderful, prompt and accurate customer service- it was a wonderful help.

WILLIAM T. le

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i think for $54 they could have left the box for two or three days. one day is rather quick.

Jason A. le

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Friendly staff, smooth and easy transaction.

don n. le

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Very professional ,friendly

Jan d. le

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This was the best storage unit I've ever used. The last one I rented was broken into and not much was done in spite of having insurance.

Steven K. le

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The staff is above and beyond excellent and accommodating. After using dozens of uhaul locations this is by far the best one I've been to.

warren h. le

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I wanted to rent both storage unit and truck and thought I had but no only truck. had to fill out another app. same info again. Why don't u have system so this doesn't have to happen! very dated sys

Irina N. le

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I had moving containers delivered. The lady who delivered and picked them up was great. The ladies in the office who scheduled it were also very helpful. Overall a great experience Thank you

Eileen R. le

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The driver called us twice to inform us of the delivery of our U-Box . She was prompt and personable. We would highly recommend your service !

Richard M. le

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Your staff and facility is absolutely A-mazing. A friend Peter Clark referred me to come back. The establishment has some tweaking as I spoke to Matt, but he and the new (yr or so) staff is great! l

Julia d. le

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Nice ppl at the hazel Dell office

Kylie M. le

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Everyone was really helpful at the hazel dell facility.

Jovita L. le

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Thank you

Mike H. le

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I liked getting a free shed with the trailer.

Jan d. le

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friendly, competent, Cassie especially helpful and understanding of my situation.

Ken L. le

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Very friendly, attentive and helpful

WAINE R. le

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Great service. Clean new facility

marvin t. le

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UBox arrived 3/1 Requested immediate delivery Delivered 3/6 (5 days to receive) Female didn't listen to instruction concerning delivery access. Delivery difficult & unsafe. Move out date 3/6 not 3/8

rod l. le

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I have used this location several times. I am real pleased with the people and the location and the services. Thank you!

michelle s. le

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Again, so pleased with this location. Customer service that's provided is awesome and upbeat. All staff is helpful and very well knowledge. Thank you again KC with all your help, U R AWESOME!

Jenny F. le

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Great, friendly customer service!! Clean facility!

Joan W. le

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Great friendly customer service

Karynn M. le

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The reservation process was Fast and efficient. Maxwel was very helpful in addressing my needs and identifying the best storage unit for the amount of size I needed. Thank you!

Brenda S. le

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Very good service

Andrea K. le

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Wonderful customer service. Thank you for all of your patience when you answered all of my questions.

Tim B. le

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The young man that helped me was very courteous and kind and answered every question and took the time to show me around and explain things even when I asked the same question twice because it was so

Heather B. le

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Employees & Management dont have enough training required to do their jobs and lack customer service skills needed to interact with customers. Access hours are inconvenient.

Zachary S. le

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Friendly and helpful staff. I would do something about possibly making it a 24 hour availability

rod l. le

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taken well care of. Explained everything clearly, showed me what I needed to know. No complaints by me. Very professional!

Deborah B. le

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Great security , clean building, helpful staff

Carl G. le

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Very impressed with the service and the facilities. The equipment worked well and extending my rental was simple and painless. Unfortunate about the neighborhood, but not much anyone can do about that

Patrick D. le

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Folks did an outstanding job of taking care of my needs when moving in...

JAMES L. le

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:)

rodney c. le

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Good place to rent a storage unit or even a truck! Friendly staff

STEVEN F. le

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Thank you for your help

sarah k. le

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Scheduled delivery 3 days after date agreed upon, then yelled at me for asking for a supervisor. Unprofessional

Theresa D. le

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Everyone was very helpful and friendly. The facility was clean and secure.

David H. le

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.

Mary S. le

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Thanks , people pleasant. Specials are good incentives. May return again.

Maggie M. le

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The staff at the Hazel Dell U-Haul are great. Very helpful and accommodating. We definitely recommend them.

Tim M. le

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Thank you for all your help.

Debra P. le

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Horrible. Boxes screwed shut. Charged for another month , after pick up. Customer service response is HORRIBLE.

Sharon M. le

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Hey

paul f. le

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I ordered on line, delivery and pickup were on time. Easy ordering process good value. Thank you

James K. le

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Everything was great. The 26’ truck and AT performed without an issue

Floyd H. le

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Very nice facility. Will use again if needed.

John N. le

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It was hard getting to our unit because of the construction, but it's better now . Thank you

JAMES L. le

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This U-Haul facility has been a great one to work with. The staff is always helpful and supportive. Our items were stored well and we had no problems in the years we have used this U-Haul.

Neil D. le

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Very helpful and friendly staff

Pamela M. le

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Good experience.

Mike B. le

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They were very helpful and nice. I had a complicated and stressful move and they were very patient and helpful.

Anthony E. le

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Good job

ROBERT L. le

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Besides raising storage fees twice on me in a year, everything went as planned. Thank you :)

Janine H. le

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* All were helpful, Matt & Alicia esp. * Haing Matt's by cell phone # made a huge difference * After-hours return- smartphone app didn't recognize I was there (but worked at Fourth Plain store)

Sandy B. le

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The staff has always been friendly and helpful. I get propane there due to full time RVing. Its nice to deal with well trained staff in this time we are living in. Thank you and your staff.

Barbra M. le

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The staff is friendly and very helpful.

JULIE L. le

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Great staff, facility is well maintained.

GARY G. le

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Staff were very pleasant and helpful. Never had any issues. We still have a rental space there. Im happy to say, our belongings are safe at Uhaul Storage. Thank You.

donna p. le

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Very professional

Carol M. le

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Opening and closing a storage space were a short and quick processes.