Évaluations des clients U-Haul Moving & Storage of Hefner

The young man who helped me was really nice! good guy!

I have used this U-Haul location for years and will continue to use them when I have the need for rental storage or rental van. The people and service are great! That's why I keep coming back when needed! I would recommend, and have, to others!

I don't go anyplace else! The people and service are great!

Pick up was easy and efficient thank you for excellent service

The Staff was very Friendly.

Absolutely loved the mobile check-in service! My only option to move was Christmas Day and I was still able to rent my truck and it was easy to do.

was awesome

I've used this location twice in past four days. Absolutely seamless experience. No wait times. Pleasant, professional staff and management. Highly recommend. I'll be going to this location from now on.

Everything was fine.

Very nice manager

N/A

Suppy head phone where the phone can be answered when away from desk

Truck was in poor shape, had been in some sort of accident with zip ties holding the lower bumper on. Steering and brakes are in desperate need of service. The employees were more interested in talking about apartments and cars amongst each other rather than helping customers. Not to mention cussing constantly. I will never use Uhaul again after this experience.

Please make sure to keep the vehicle available which was originally booked.

The truck was given to me with little to no gas. They shorted the given miles apparently because I was charged more on the return. And I was not given a fuel credit as promised.

Shity customer service my truck was dirty they had the audacity to charge me an extra $50 and don't know where the money went.. that dog hair all over the seat

The employees here are always WONDERFUL! Thank you for another great experience!

The two gentlemen working were excellent and went over and beyond. Keep up the good work

Nothing

THE MANAGER WAS AMAZING. SHE WAS SO SWEET AND KIND.VERY POLITE AND PROFESSIONAL.SHE WENT ABOVE AND BEYOND TO HELP ME&MY FAMILY.SHE REASSSURED US THAT THEIR WERE NO SNAKES...VOLUNTEERING TO GO FIRST SO WE FELT COMFORTABLE TO GO INSIDE.AWESOME IS ALL I CAN SAY&NOT ONLY THAT AS I WAS HAVING AN EMOTIONAL MELTDOWN... ..SHE EXTENDED HER KINDNESS BY ASKING IF THERE WAS ANYTHING SHE COULD...SHE VOLUNTEERED TO WALK WITH ME AS I COLLECTED MY THOUGHTS..SHE TOOK HER TIME WITH ME..JUST AN OVERALL LOVING PERSON..SHARED EXCELLENT ADVICE ON THE EQUIPMENT..VERY KNOWLEDGEABLE..5STAR SERVICE AND NOT TO MENTION...IT IS ALWAYD CLEAN INSIDE THE STORE.SWEET BLESSINGS TO THIS YOUNG LADY AND HOW SHE MADE US FEEL...IF I EVER NEED A STORAGE AGAIN ..I WOULD WITH NO HESITATION ...COME HERE.5❇❇❇❇❇

Truck brakes are bad and transmission is slipping. If going a long way with that truck you would not make it.

Nothing

There was a problem with the system and I was accused of stealing the truck. Unprofessional staff.

Truck and vehicle trailer checked in quickly. Very friendly and customer service oriented.

I have no improvement suggestions. The customer service at this location is impeccable.

NA

The inside worker was great! Efficient, helpful, funny.

The staff is the best. Always super helpful and nice

keep the same

Hire people that care about their job and take care of their customers.

The guy that was there was rude and acted as if he did want to do his job

Some of the nicest people you will ever meet. Very helpful. Customer service is impeccable. Thank you for all of your help

Staff was motivated , friendly and helpful. Had a heart experience

Attendant talked on the phone to a friend using an ear bud while attending to me, wore no face covering, and repeatedly coughed. My truck had 159,613 miles but it ran.

Amazing

Marquis was great!! Very helpful.

Everyone has pleasant to me and so helpful, I would recommend this place to all my friends and family

Upon returning the U-haul, I had left a few items to grab last minute and throw in the car. The gentlemen working were both highly respectable and extremely helpful. I wish I could remember the one's name but I do not. After I gave him the keys and he checked everything out, he very quickly gathered my paperwork and finished things up. What really made me appreciate him specifically is that he saw me trying to carry a lot and didn't hesitate for a second to come help transfer things to my car and he even made jokes and had me laughing after a very long day! All in all, I could not have asked for a better U-HAUL experience! Please acknowledge this young man as well for his spirit and fantastic, bright, infectious attitude! Thank you!

Give tgese guys a evaluation get them a raise!!!

They employed who to handle my service was excellent, professional, and met my needs.

Over charged

Nothing everything was great.

Staff was very friendly and fast. We were in and out in 20 minutes.

My truck was a little beat up, but no issues

I have rented from this location several times and have always had a good experience but this time the customer service was quite lacking. I had a 9:00am reservation and I arrived at 8:57am, got out of my car and started to approach the door only to be YELLED at by the female employee "WE AREN'T OPEN YET!!!" Ok, so I sat in my car for the 3 minutes and then went in and was still told I had to wait due to their system not saying it was 9:00am yet. Finally got to start my check in process, (I had done the express check in on uhaul.com), and we get 5 minutes into the process and she was not even on the correct account so we had to start over. There were 5 people in line behind me by this time and she YELLS to the last person in line to go out and find one of the guys working there and tell him to come in and help her. It was just a poor display of customer service all around from this one employee. I would be interested if the other 4 people in line had the same experience. When I returned the truck, the young man who checked it back in was courteous.

Service was excellent from start to finish.

I really don’t want to move I being with this location over 5 years and never had a bad issues just wanted to be move to a another unit ( due to a pest issue) But the lady(shanika) just wanted me to move to the next unit that did not make no sense😡. And to find out the manger said they can have move me up front in one of the unit. I just want to final said that the manager ( angel and Jennifer$ was very nice and try to go beyond to help me.

Everyone was very kind and helpful.

The workers were great and friendly. The vehicle was in great shape and did the job. The problem I have is the nitpicking when it comes to fees and charges. You advertise a vehicle for $19.95 and at the end of a local usage I end up paying 40 plus dollars. I drove the vehicle for less than 50 miles... I just think the value is not there when it comes to the extra fees and charges when using locally.

Customer service was quick and easy for both pick up and drop off of rental. Thank you!

Always felt my goods were safe and dry. Thank you

When I arrived and the single employee finally got to me, we drove back to the back of the property where the auto transport trailers were stored, and the trailer we had reserved was not there. I have had issues with Uhaul in the past, and once again, uhaul failed to meet the standard you say will provide.

They helped me put stuff in uhaul that I could not lift on my own

I made a reservation for a 26' truck Showed up at start time and there were zero trucks of any size. We were basically told we were out of luck and we left with no truck. On our moving day. Extremely frustrating. They called back about 2 hours later to see if we still needed a truck. I told them yes and then they said they see if they could find one. They called back after about an hour and said they had a 17' truck but that we could only have it for a few hours and did we want it. We picked it up anyways bc we had to move. We show up and it's the big truck we originally wanted. !!!??? So fine except we had to return it earlier that I had made the reservation for which I don't think was fair. None of this was my fault!! Then I got the bill and they have way over charged me!!!! I will Not be using u haul in the future. Hopefully when I call about the bill it will be resolved satisfactorily.

Love the staff, very coo ppl

General Manager "Angie" very awesome and team members awesome also ! Keep doing what you all do !

The guy that was hooking our trailer up to the truck was cussing like a sailor and he was getting aggravated, I guess, and my little brother was trying to help him hook it up and he started yelling at my brother because he couldn't get it on correctly. He was also very rude.

Nothing your staff was very nice and professional best uhaul place i been toi

The two young men that work there were kind and respectful, even though some of the customers were not.

Nothing, the staff was very friendly and knowledgeable. They helped moving not be a completely miserable experience.

Great service

Excellent service.

The manager angie wolf was awesome. She was compassionate and understanding while i was going through things in my personal life, and qas struggling to pay my storage bill. So im super thankful to her.

By far a better staff than any other storage and u haul facility I have ever been to. Will not recommend going any other place no matter if you live in Edmond, Yukon, Norman etc etc

I’ll return if I had too!

They were patient and very respectful and helpful and I definitely recommend this location to others

Thank you all so much for the privilege of using you all storage if I have to I will use you all again God bless

All the ladies in the office were very friendly and super helpful.

We had our storage here for almost two years. My only complaint was that mice had made their way into any items with openings, and we have found nests and feces. Perhaps this was just me not knowing this would happen, but I was surprised when we went to get our Christmas items out of storage and we ended up bringing a mouse family with us into our home. Other than this, our experience was very good. The staff was always helpful and friendly, and the facility was clean. I would recommend this location, with a warning about the mice, of course. Thank you!

The rep at the counter has no customer service skills and is rude. Tamika? I talked with another guy that was nice but he didn't do anything with this transaction.

The staff was awesome! Knowledgeable, friendly, and patient!

The experience and training related to new employees solving issues needs improvement. Lack of manpower had employee under pressure while trying to assist four customers at once. Good way to loose your costumers in the community!

Wonderful experience as usual every time im in need of a storage i will use the nearest UHaul storage

Great place to store things, have used them several times for truck rental as well.

The whole uhaul staff was awesome made my day easier thank you guys an to Chad an Anthony you guys rock...I love you guys.....

The staff was very helpful.

Angie and Chad gave me great customer service and were very friendly and helpful.

A very good experience from the time I first contacted the location until I was finished with the move.

The facility accommodated all of our needs and customer service was great.

Thank you.

everyone was amazing at the store

Friendly staff very helpful and caring of your needs

We used this storage location for a solid year and had no problems. Easy card swipe access. Our contents were safe and secure. Thank you.

Very nice and helpful people. Never had an issue with my unit. Office and gate hours are strict, so check before you go.

Brianna and Anthony were awesome. Brianna was very professional polite and extremly patient and I appreciate all that she has assisted me with choosing the right size van and storage. Good Job.

Very helpful

POOR CUSTOMER SERVICE REP. No knowledge of job. Needs more training. Clueless.

It was a great place to store my stuff

Great staff & service

This Joshua is so professional and helpful, always have an answer to any questions that you have.. giving you all kind of 0ptions and let you choose your best choice without been pushy that is nice

I appreciate everything you did for me. Thank you for your services

Staff was friendly and professional

Very professionally managed, staff care for customers within kind, inviting atmosphere, complete, efficient -even if several customers are in the office rushing to rent while juggling a move.

I loved the service Manger Joshua provided to me, he support was excellent and beyond satisfactory. The only issue I had was with the bigger lady who worked up front. She has a bad attitude and has

Had a bit of a misunderstanding at the end when I paid off my storage but U-haul continued to send be bills!...I’m guessing that everything has been taking care of...

Josh was very professional and very helpful.

Very inviting, professional, efficient, and helpful so I would be able to smoothly use the entrance/exit gates, and secure my unit.

Very nice. A little dated but overall was very nice. It would have been nice to have later access @ n/c

The staff are awesome!

We had absolutely no problems

Storage of Hefner is a great place to keep your stuff for a long time. We been using this facility for 18 months and as we left our stuff there we get everything in the same condition. Thanks Hefner

Thank you

Received great customer service!

No comment

My experience with u haul weren't from adequate to totally frustrating when the previous manager and staff were replaced with the current management crew. I would have departed sooner if I'd had a way

Terrible experience and they charged for a whole month’s after I told them I was moving my boat and wouldn’t let me get it unless I did

Cassie was amazing. I spoke w/Joshua, who told me it was $25/mo, but when I got there, I was charged $35/mo. Not happy but what could I do but pay it.

Great service Joshua was great!

Furniture was covered in mice feces when we moved out. Couches might be unusable. Very upsetting.

Josh was very helpful and polite

The service was very poor.

Tisdale extremely helpful and competent.

Initially had a problem with the access card but that was eventually worked out.

Worst experience ever

all good

Everything was great, just couldn't afford it mother passed and could not afford to pay anymore. Thanks for your service

I had no problems with this storage unit.

I really appreciate the program that gives a free month storage when you rent a truck or trailer. I’ve been able to use this facility twice, and it has been an excellent experience both times.

I had no problems and all the staff helped in any area I had a problem.

Had stuff in there for 14 years and the stuff was always helpful and understanding in any situation....Thanks so much

I believe making a client purchase insurance is ridiculous and should be a choice, not a requirement. Also, Uhaul storages within 20 miles of one another should be priced the same.

Conner was no help , screwed everything up . Everything I was promised was a lie . I wasted 2 hours

My initial visit on fri the 27th was ok service, however on Sunday Conner was there and that young man was phenomenal in everyway.

Loved my time there. Thank u for keeping my belongings safe and secure for more than two yrs. Not one problem.

Good services were provided, location is great. Employee was very helpful and kind, and in the future will use you all again.

As a long time customer I can only say, “keep up the good work.”

Good

Good for its purpose