Excellent service. Will use again.
Justin B.Customer Reviews for U-Haul Moving & Storage of Hefner
Testimonials From Recent Customers
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Everything was awesome
angie W.My family and I have always liked the location & they have good, helpful staff that take of their customers.
ANITA P. | Premières impressionsVery friendly and helpful staff
ABDUL B. | Expérience généraleTrailer was dirty with motor oil. Trailer also leaked and got my items wet but nothing ruined. Needs to be addressed.
Daniel G.The staff at U-Haul Moving and Storage of Hefner are wonderful! I arrived in OKC on a Sunday, unloaded my trailer and finished around 3pm. I took a chance to drop off around 3:30pm and I couldn't believe they were open on Sunday! Thank you so much for your great service!
Alan S.I I rented this U-Haul originally at the Midwest City location. I was called and told I would not be able to pick up there due to mechanical issues which is totally understandable. I was then sent to the Del City location and the only truck they had was not big enough, again not their fault. I was then sent to the location off of Hefner Road. I was told before I got there that I had a fee I had to pay for my previous rental which I was fine paying it was only $22. I received the call back to pay it and they told that there was no balance for me to pay. So when I got to the location to rent the U-Haul I was unable to due to the balance and was given the runaround on the phone on how to pay. The people at this location helped me solve the issue, we're very understanding and super nice, and I feel they just went above and beyond for me! I think your answering services could learn a lot from the store!!! HATS OFF TO THE HEFNER STORE!!!
shelby B.I had an awesome experience renting from Hefner Uhaul,,the manager Angie was great,,she worked with me with both the big truck rental and the pickup needed to finish up,,the rest of the staff was friendly,,my overall experience was extremely helpful and awesome
Noreen T.Everything was going great. We got stuck in a storm and that caused us to be behind schedule. We called up and asked if we could have a little more time to return the truck. They said yes, no problem and that the truck wasn't scheduled to go back out until the following day. The didn't mention any additional charges. We returned the truck only 2 hours late and again they said it was no problem. Then we got the bill and was charged $57 for that 2 extra hours. That is ridiculous.
April H.The staff were professional and very friendly. They were very accommodating in changing my reservation from a 10 footer to a van based on my needs. I really appreciated their cooperation!
Brenda R.The truck I rented was about on its last legs. I would think U-Haul could afford to buy some equipment that made me wonder if I would even make it the 20 miles I was driving. It was mostly "lclean" but it was about ready for the junk yard.
Ronald H.Service is superior, staff is the BEST!
Devorah A. | Expérience généraleGreat customer over the phone and in person. Everything and everyone was exceptional!
Shelia M.Merci
James M.Unfortunately my trucks battery went dead after it was loaded. It took two hours to get help.
Sheila M.Great service.
James B.Your products are the best!
James B.Staff was amazing
Adam G.The Staff was very professional, helpful & courtesy.
CRAIG S. | Expérience généraleVery helpful staff..made signing up easy and quick.
Devorah A. | Premières impressionsNothing Josh was awesome as well as Angie great Customer Service.
Me'Licka A.The manager Angie was completely awesome. Greatly appreciated!
Ashley S. | Expérience généraleAngie & Frankie were amazing!!
Me'Licka A. | Premières impressionsManager was great
James M.Mr. Paul was Patient and friendly. I stood there and watched him multi - task several task at one time. He stayed calm and pleasant. He was informative and helpful. I enjoyed my UHaul pick up customer service Thank you. âï¸âï¸âï¸âï¸âï¸
Felicia M.Speedier service checking in and out the trucks. Staff was extremely friendly however would have full conversations with people after their transaction was completed while people were waiting in line.
Tyndale I.I had to drive way beyond my location to pick up a truck and another 28 miles to pick up a tow dolly.
Timothy K.Angie helped me and laquonda really appreciate the time they took out to get me a truck and uhaul
stefon e. | Premières impressionsYou guys have always been 100 with me and my family. I have pretty much used everything in your rental inventory ( transportation/storage wise). I keep coming back because you are fair. Now, if you guys could get A Veterans Discount for the military and the EMS/ First Responders...That would go A Long A Way for those of us who are Serving and Have Served. Thank you for your support either way.
kerry j. | Premières impressionsThe storage unit deal I signed up for promised a free lock waiting for me inside the unit, but when I got there with a load of items to store, there was NO lock. Since your office was already closed, I had to leave U-Haul WITH the load, go get a lock, and come back again to unload. I would have brought a lock with me if I'd known there wouldn't be one there. It was very inconvenient, especially at the end of a long, very hot day of moving. : (
Kadee B. | Online Move In💛💛💛💛
Dedrea S. | Premières impressionsFLOWERS TO THIS TEAM..THE MANAGER IS TOTALLY AWESOME.&.HELPFUL. SHE MAKES YOU FEEL COMFORTABLE TO RENT HERE. THE UNITS ARE CLEAN.I REALLY APPRECIATE HER CONCERN FOR MY HEALTH DURING THIS EXTREMELY HOT WEATHER..SHE WAS VERY KIND,CALM, INFORMATIVE,AND FUNNY...
Dedrea S.Satisfied with the service Good and knowledgeable staff
odiakaose O.I just want the store on Hefner & Santa Fe to know the truck I rented has a transmission problem. I was a mechanic for American Standard for many years and learned to notice these potential problems. It maybe something that is a simple fix if taken care of right away. It also has a ride problem. It rides like an old buckboard wagon, which means it has no shock absorbers or coil springs working. This is not a complaint just something I think you should be aware of. All in all the service was very good. And if I need another truck I will probably use them again.
Beverly C.The a/c kept going in and out.
SHARON H.Have newer updated trucks this was an older truck 173 783 miles on it but it served its purpose.
SAMERON F.Nothing I can think of everybody was very friendly. The store was clean and attractive. The managers always nice when I go in there smiling and happy.
glenna S.The employees were very curteous ,efficient ,and helpfully.and to he storage facility was very clean and well kept..I was happy that I went there.they helped me a great deal.and I feel that my belonging are secure...
David S. | Premières impressionsExcellent customer service and equipment! Quick checkout! High recommend!
douglas H.The gentleman who helped us was one of the nicest people I have ever met. He was super helpful!
Timothy F.Very Friendly Staff!! Vehicle was very clean and well maintained. Check in and check out process very easy.
Keith H.Very friendly and helpful!!
Karl K.Great service.
Kasmira W.Awesome
angie W.Very well lit for a night drop
Ivan M.The pick-up at this location was easy; I would have preferred picking it up filled up and returning it filled up because I put $99 in it to fill it up and it was still 3/4 of the way full when i dropped it off but 1/4th when I picked it up so I paid atleast about $60 of the next persons gas.
Hollie A.It was a brand new truck and the staff was fast and nice
LaVaul N.There needs to be signs on where to leave trucks etc. The driveway was bottlenecked in both directions. However, the staff were friendly and professional. They were so helpful and made the experience pleasant. So much better than the unfriendly service in Plano, TX.
Jim P.Front light was out and I had to drive after dark.
ALINOR W.exactly what I needed! people were great!
F Todd N.The staff present was superb. Nothing went wrong. Everything was perfect. Everyone deserves raises. There's nothing more to say
Hosea R.Everyone was friendly and kind.
Randall P.Maybe you could do something about the body odor in the truck. Like require people to shower and wear deodorant. Lol
Pamela B.All was fine!
Frederick H.The staff was very professional and helpful they made sure that they explain to me everything that was needing to know as far as hours of operation hours when you can enter and exit the unit they even gave me a free storage for one month because I rented a U-Haul thanks you all
Marlesa S. | Premières impressionsPerson was very understanding about everything and very helpful . She was kindness woman and she was so very Polite and very great at her job she went out of her way to help us I thank her
Tina W. | Premières impressionsThe staff was great and very friendly and helpful. They made the process very easy. Definitely the best experience I've ever had renting a vehicle.
Cassidy W.The brakes on the truck I was provided were very bad. With the truck fully loaded I was almost not able to stop and nearly wrecked the truck twice. Once while driving into my driveway and once at a busy intersection. The truck was also severely out of alignment and the wheel had to be almost completely turned to keep the truck straight. I hope this truck gets taken off the road. The attendant told me this was not the first report of these issues with that truck but I was still given this truck to drive. I feel that my safely was knowingly put at risk.
Lisa N.They were there when I was in a pinch. Always my go to. Thank You U-Haul P Davis
paula D.Great job!!!
Adonijah W. | Premières impressionsAfter being denied my storage reservation, the staff continued to tell me I didn't have a storage reserved and now the prices were higher than advertised of what I originally reserved one for. With huge hesitant feelings I made a new reservation again while parked out front of the facility. When I was shown the "size" of my storage unit, I was extremely disrespected by the way the staff lied to me about the size of the unit. TO TOP IT ALL OFF, I AM NOW BEING CHARGED RENT FOR A UNIT I NEVER RENTED NOR EVER USED. I WANT MY MONEY BACK SOON!
Emily T. | Premières impressionsAngie the manager is the most helpful, caring and attentive representative of a company that I've ever worked with.. I have recommended this uhaul to various clients and colleagues.. I'm a local contractor. I not only rent storage space for my equipment and work trailers. But also my camper and Boat... myself and customers have rented open bed trailers and uhaul unit's for a variety projects.
JAY R. | Premières impressionsHard to get a unit closed. I closed it on January 10. Still getting billed
tonia w. | Expérience généraleThey all were very friendly and helpful especially Miss Angie and Mr Paul
patria j. | Expérience généralethe gate was down for a while and no lock cutter on hand when I lost my key.
Ilissa W. | Expérience généraleAngie was very helpful 1 year ago. That is why I came back.
philip k. | Premières impressionsThe first manager Tiffany was excellent, the second manager Joshua was TERRIBLE!!! I am so Glad UhAul got rid of him. I cant remember the current managers name, but she is nice as well. We had our storage there for 7-8 years!
DANIEL D. | Expérience généraleI’m so thankful I found this Location of U-Haul
Micheal E. | Premières impressionsGreat experience. Highly recommend this facility.
LAWRENCE F. | Expérience généraleThe facility was very clean and organized and the staff were super friendly thank you you all
SKYLER P. | Premières impressionsFast friendly service. I haven't had any problems.
syliva b. | Premières impressionsCassandra was very helpful and friendly
Cheryl W. | Expérience généraleEverything went well and the website is very easy to use. Very pleased.
Heidi S. | Premières impressionsAngie, the manager, goes above and beyond the call to meet people’s needs!
LAURIE B. | Expérience généraleAbsolutely incredible facility!! We have dealt with a lot of uHaul places and this was the BEST!
Kathleen N. | Expérience généraleThis is the best experience with ( moving and storage) that I have ever experienced.
Vincent M. | Online Move InStaff was so nice they need 10 Gold Stars!!
SHERRIE G. | Premières impressionsWish i could remember the nice lady's name I think she's the manager because she's there every time I go. Older lady, wears a banana clip or lower ponytail, great humor and personality!?!. Made my stress and worry over moving and delayed move in dates much easier to manage. She really seemed to care. Would strongly recommend.
LORIA P. | Expérience généraleDropped off trailer and rented storage room. The internet did not work and it made the staffs job difficult. The person I was working with did not have the experience necessary to turn in a trailer. The lot person said he would bring a dolly out to help with the unload and never returned. The gate would not open when leaving the storage area automatically. When I left I wanted some kind proof of drop off for the trailer and nothing official could be given. I am still concerned the trailer was not checked in properly and may cause issues later.
STEPHEN R. | Premières impressionsThey did not refund my two months rent when I moved out may 20th. They still owe me for June and July...... I want my money...that they kept for themselves.
rofonda h. | Expérience généraleI say excellent because I had three or four different managers over the years and all professional friendly and truly seemed to enjoy their work. They were all knowledgeable about what was going on.
VINCE LARAY V. | Expérience généralereal good service
Calvin S. | Expérience généraleN/a
stephanie b. | Premières impressionsOver the course of time I was there the personnel changed some. All were very professional and helpful.
VINCE LARAY V. | Premières impressionsCustomer service was excellent from all staff. They were very engaged with their duties and my needs. Plus did so with a smile and eye contact. Hard to find this high level of good quality service these days. This location has a very good team, team work and leadership !!!!
DENISE K. | Premières impressionsThe people that were there on that Saturday were excellent! The young man that helped us guided our decision on which size to get and then showed us the best way to get the truck in and out and unloaded. I am so happy with our experience!
BRANDII L. | Expérience généraleMy experience with U-Haul storage facility has been exceptional so far. Thanks to the helpful office staff, I discovered on my move-in day that the unit I initially selected was too small for my items. I can't remember the young man's name, but he gave me visual and helped me move into a larger unit. The check-out process was easy and I loved that I could do the process online. The only reason I gave an above average rather than excellent rating, was I received a phone call this afternoon stating that I left the lock on. I know that followed the instructions for move-out exactly and I removed my lock. While I appreciate a reminder before I get billed, I know for a fact I removed my lock and took pictures of the unit to show that it wasn't locked when I checked out. I hope this was a misunderstanding.
Saidah Y. | Expérience généraleThe two ladies that helped me out did exactly that. They both went above and beyond to make moving more painless. Thanks ladies! Loria
LORIA P. | Premières impressionsNice people
Harold J. | Expérience généraleThe address is not clearly posted. And my GPS took me a block away and across the street. There was no lock wait like my information stated. So I had to go deal with that. Other then that it was fine.
Wendy D. | Online Move Inthis is a wonderful group of people. They are alway going the extra mile.
MICHELLEA G. | Premières impressionsThe staff were helpful and accommodating. I selected a storage unit that was too small. They worked with me to change to a larger unit. I appreciate their work.
Saidah Y. | Premières impressionsI was greeted with such a bright personality it made me smile and cry! Not only did she search for my needs she met it above what I was looking for. But her kindness was the best experience also it took no time to obtain my storage unit on a Saturday made my moving project easier.
Alavi D. | Premières impressionsI literally lost almost all of my things in this facility due to theft. Someone busted through the walls and stole everything then a year ago I was told I had already lost my unit then a year later I'm told i owe thousands of dollars!!! Ridiculous!
ASHLEY W. | Expérience généraleI give them two thumbs up. The place is always clean and the staff are friendly, helpful and knowledgeable. They will go out of thier way to help you with your storage needs.
michellea g. | Premières impressionsHaul should have 24 hour access to all customers.
BRANDON S. | Expérience généraleI'm trusting you all with my storage for the past ten years. So far, so good. The workers are always helpful, kind, and thorough. Merci.
DELORIS C. | Premières impressionsThis was the best experience I have ever had with a u-haul/storage facility. The staff was extremely helpful and friendly. They went above and beyond to help my family make our move as easy and carefree as possible. I couldn't be more pleased with this facility. They had a special going on that allowed us to get a storage unit for FREE for one month when you rented one of their uhaul trucks. That was SO helpful and I can't thank the staff enough for their patience and help during this stressful process. I would most definitely recommend this facility.
cody s. | Expérience généraleterrible customer service from the store assistant ketrick & sales rep kasey were extremely rude explained everything to their boss who stated she would talk with them.
toree b. | Premières impressionsI have recommended two other people to this storage facility. Angie is the best!!! She is always helpful! Any questions or concerns are addressed immediately! Merci.
GLENNA S. | Premières impressionsNeeed more professional people working and more help. SEVERAL TIMES...I was left on hold for long periods of time, when walked in..had to wait for someone over 20 mins to come in the building!
VERONICA O. | Expérience généraleThe staff was very helpful and made the whole process quick and painless.
aj j. | Premières impressionsPhone service is horrible. Usually transferred to a hold, minimum wait is 20 minutes then, you get disconnected...Hard to communicate problem. In office, girls were very kind and helpful
regina s. | Premières impressionsVery clean, straight-forward and they took care of us. We appreciate that they actually answered the phone when we called, unlike the uhaul places in San Antonio.
Kathleen N. | Premières impressionsThe sales guy was great
Stacey B. | Premières impressionsAngie and her team at the Hefner Road location were awesome! Clean unit, easy access and friendly service! Will use again in the future and highly recommend to others!
DAVID G. | Expérience généraleAngie Wolf and U-Haul on 421 Hefner Rd. in OKC are fantastic. I had a storage unit here for years. Wonderful staff. Very helpful when we moved.
JIMMY/HEATHER/DARREN H. | Expérience généraleI have used this U-Haul location for years and will continue to use them when I have the need for rental storage or rental van. The people and service are great! That's why I keep coming back when needed! I would recommend, and have, to others!
Shevi B. | Expérience généraleVery nice manager
sam p. | Expérience généraleTHE MANAGER WAS AMAZING. SHE WAS SO SWEET AND KIND.VERY POLITE AND PROFESSIONAL.SHE WENT ABOVE AND BEYOND TO HELP ME&MY FAMILY.SHE REASSSURED US THAT THEIR WERE NO SNAKES...VOLUNTEERING TO GO FIRST SO WE FELT COMFORTABLE TO GO INSIDE.AWESOME IS ALL I CAN SAY&NOT ONLY THAT AS I WAS HAVING AN EMOTIONAL MELTDOWN... ..SHE EXTENDED HER KINDNESS BY ASKING IF THERE WAS ANYTHING SHE COULD...SHE VOLUNTEERED TO WALK WITH ME AS I COLLECTED MY THOUGHTS..SHE TOOK HER TIME WITH ME..JUST AN OVERALL LOVING PERSON..SHARED EXCELLENT ADVICE ON THE EQUIPMENT..VERY KNOWLEDGEABLE..5STAR SERVICE AND NOT TO MENTION...IT IS ALWAYD CLEAN INSIDE THE STORE.SWEET BLESSINGS TO THIS YOUNG LADY AND HOW SHE MADE US FEEL...IF I EVER NEED A STORAGE AGAIN ..I WOULD WITH NO HESITATION ...COME HERE.5❇❇❇❇❇
Dedrea S. | Expérience généraleAmazing
Shylha M. | Premières impressions