Customer Reviews for U-Haul Moving & Storage of Hefner

Évaluation :

5

Angie, the manager, goes above and beyond the call to meet people’s needs!

Évaluation :

1

This was a terrible experience overall. 1. The pickup address was incorrect. When I arrived at U-Haul Moving & Storage of Lincoln they informed me that they did not have my truck - so I had to drive 9 miles to this Hefner location. I did not receive a text about this the night before. 2. One employee at this location was incredibly rude with me. When I went to pick up my truck - the blankets were not in the back. I went back in to ask about the blankets and the employee was very rude about it. After getting in the truck I noticed a cardboard advertisement in the front. I asked the employee to take it - and he got mad and told me I had to keep it with the truck. I threw the cardboard sign in the back of the truck. The employee misinterpreted this and started to threaten me physically. I basically had to talk this guy down from fighting with me.

Évaluation :

5

Angie and her staff were polite, efficient, and worked hard to get me what I needed, when I needed it. Merci.

Évaluation :

5

Absolutely incredible facility!! We have dealt with a lot of uHaul places and this was the BEST!

Évaluation :

5

Absolutely nothing as always everything was great your staff was wonderful thanks 😊

Évaluation :

5

The lady stated I owe 9 $because the tank wasn't full. She is the one that showed me and explained I to me. Very nice and helpful.

Évaluation :

3

I pre checked in and it still took a really long time to get processed.

Évaluation :

5

We cannot say enough for our experience here! We stored our stuff here for a while and everyone was ALWAYS so nice and helpful. Renting a truck was an easy experience as well!

Évaluation :

5

My experience was awesome.

Évaluation :

4

I have no actual complaints. My experience was smooth and fast. Customer service was better than average.

Évaluation :

5

again. Changes here.

Évaluation :

1

This place gives you an already scuffed up truck and then tries to charge you bogus fees later for it. DO RENT FROM HERE.

Évaluation :

5

Have non-smoking options. The truck REEKED of cigarettes. That smell can't be remediated with your best efforts.

Évaluation :

5

This is the best experience with ( moving and storage) that I have ever experienced.

Évaluation :

5

Staff was so nice they need 10 Gold Stars!!

Évaluation :

1

Make sure you don't have employees sleeping on the boxes that are for purchase in your lobby to start.

Évaluation :

5

Wish i could remember the nice lady's name I think she's the manager because she's there every time I go. Older lady, wears a banana clip or lower ponytail, great humor and personality!?!. Made my stress and worry over moving and delayed move in dates much easier to manage. She really seemed to care. Would strongly recommend.

Évaluation :

3

Leave more room for returning vehicles

Évaluation :

5

Staff wasn't moving with any sense of urgency . Wasn't greeted when I came in. Staff took there time to return my change ,said something about the systems were new. Love the location, unhappy with staff.

Évaluation :

3

Provide more assistance when there are errors in reservations or trucks.

Évaluation :

2

LOT TOO SMALL AND STAFF NOT FRIENDLY

Évaluation :

4

Check the AC before you agree to take the vehicle

Évaluation :

5

Attempted to do after-hours online check-in of equipment. However, the process required a picture of the odometer and after many attempts to upload the picture, the app would not accept any of the pictures. Eventually I had to just leave the equipment without completing the check-in process.

Évaluation :

2

I was told that the Dailey rate to rent the cargo van was 19,99 I am being charged 79.something a day. Why

Évaluation :

5

Can't find the location on I-phone or “Apple Maps”.. no listing pops up in that area for U-Haul.

Évaluation :

2

Dropped off trailer and rented storage room. The internet did not work and it made the staffs job difficult. The person I was working with did not have the experience necessary to turn in a trailer. The lot person said he would bring a dolly out to help with the unload and never returned. The gate would not open when leaving the storage area automatically. When I left I wanted some kind proof of drop off for the trailer and nothing official could be given. I am still concerned the trailer was not checked in properly and may cause issues later.

Évaluation :

2

Staff experience below average.

Évaluation :

1

They did not refund my two months rent when I moved out may 20th. They still owe me for June and July...... I want my money...that they kept for themselves.

Évaluation :

5

Great easy way to drop off and very quick and efficient thank you we've also had a great experience with your location on Broadway extension appreciate the customer service

Évaluation :

5

Angie was friendly, happy, and helpful, as were the team members on site when I returned the vehicle. I had hoped to rent closer to home, but the friendly service made me glad I was renting here!

Évaluation :

4

Good location. Lots of merchandise. Nice woman @ desk

Évaluation :

5

The truck broke down, and the cab have a lot of wear and tear. There were several dents in the truck and looked like it had been in a few incidents. When I tried to call the store I could not get through to the actual store. When I tried to get through to someone I ended up on hold for over half an hour before getting disconnected.

Évaluation :

3

Drop off after-hours

Évaluation :

5

Asst store manager was terrific and very service oriented.

Évaluation :

5

Sequoyah Roberts was the best part of renting at this location. She was over-the-top in service and kindness.

Évaluation :

4

The lady that checked me out was real helpful but there was a younger guy when I came back that didn't seem to like people

Évaluation :

5

I say excellent because I had three or four different managers over the years and all professional friendly and truly seemed to enjoy their work. They were all knowledgeable about what was going on.

Évaluation :

1

Returned trailer same day rented. And the worker did not check it in and 5 days later get a message saying if not returned will be pressing charges. Make sure you get receipt when returning don't take anyone's word

Évaluation :

5

great staff, customer service

Évaluation :

5

Customer's service was very very nice

Évaluation :

1

Unfortunately, the clerk was new and it was a busy weekend. I was sold a 10 x 30 unit and there were none available for rent. The clerk told us it was our problem as U-Haul corporate still allows the rental of storage units even though none are available. We ended up finding a U-Haul storage unit by ourselves almost 20 miles away and U-Haul charged us mileage on the truck! Oh wait, the first location sold us a lock even though there wasn't a storage unit available. Unbelievable.

Évaluation :

5

real good service

Évaluation :

5

N/a

Évaluation :

4

Over the course of time I was there the personnel changed some. All were very professional and helpful.

Évaluation :

5

Customer service was excellent from all staff. They were very engaged with their duties and my needs. Plus did so with a smile and eye contact. Hard to find this high level of good quality service these days. This location has a very good team, team work and leadership !!!!

Évaluation :

5

Just continue to get better as a Team.. This locations is Well Ran and Well Organized!

Évaluation :

5

The people that were there on that Saturday were excellent! The young man that helped us guided our decision on which size to get and then showed us the best way to get the truck in and out and unloaded. I am so happy with our experience!

Évaluation :

5

The pick up and drop off at Uhaul on Hefner in OKC were very helpful.

Évaluation :

3

Returning agent did not understand how to calculate mileage. We had taken pictures of odometer & gas gauge at pick up as well as pictures of vehicle exterior at pickup, they disputed the mileage & gas usage so we had documentation, not sure if we would use that location. Employees were argumentative

Évaluation :

4

My experience with U-Haul storage facility has been exceptional so far. Thanks to the helpful office staff, I discovered on my move-in day that the unit I initially selected was too small for my items. I can't remember the young man's name, but he gave me visual and helped me move into a larger unit. The check-out process was easy and I loved that I could do the process online. The only reason I gave an above average rather than excellent rating, was I received a phone call this afternoon stating that I left the lock on. I know that followed the instructions for move-out exactly and I removed my lock. While I appreciate a reminder before I get billed, I know for a fact I removed my lock and took pictures of the unit to show that it wasn't locked when I checked out. I hope this was a misunderstanding.

Évaluation :

5

The two ladies that helped me out did exactly that. They both went above and beyond to make moving more painless. Thanks ladies! Loria

Évaluation :

5

Lady was swamped as we pulled up but still quick and efficient. Also very understanding due to the fact I was almost 20min late for my drop off because the gas station

Évaluation :

3

Charged for more than I was supposed to be but it's ok.

Évaluation :

2

Poor customer service. We were handed our receipt and told when returning our trailer after hours, to just leave it in the parking lot. There was no mention of having to check it in ourselves, even after we asked about it. Being called the next day that we were fined for doing as we were told is ridiculous. Yes, we see it on the contract NOW, but the contract saying one thing and your employees saying another feels like we were taken advantage of. Will not use this location again.

Évaluation :

5

Everyone Polite and Professional

Évaluation :

3

I was led to the wrong truck which I figured out on my own that it was incorrect. The actual truck i was assigned didn't have a dolly in it. I got charged for it for two days. A dolly would have shaved off so much time for us. Not to mention being charged for something i never even received. When i was going to be later than planned i called to figure out if it would be cheaper to keep it another day or bring in late that night i was told if i used the app and returned it that night I'd only be charged 20 $instead of the daily fee. I was still charged the daily fee. Overall ive always used this particular facility due to the customer service. Just very frustrated at the cost and service this particular time.

Évaluation :

5

Nothing this Uhaul is one of Uncle Brother's Moving Co. LLC go to spots!!

Évaluation :

5

Nice people

Évaluation :

3

The address is not clearly posted. And my GPS took me a block away and across the street. There was no lock wait like my information stated. So I had to go deal with that. Other then that it was fine.

Évaluation :

2

The young man got into a cursing fight with my sister, the truck wasn't a one way like I reserved so I wound up having to drive the truck back in the middle of the night and pay for about 80 miles I wasn't planning on and no effort was made to help out in any way. I will not go to this location again and will tell other people to avoid it also. I have never had an experience like this with UHaul before and this was so bad I will try to find alternatives if I move anything again.

Évaluation :

2

We were missing a dolly, my pickup location and truck size were changed last minute when I reserved over 1 month ago, truck hadn't been cleaned yet when we arrived, employee did not put notes in the account about the dolly situation so the drop off location employee didn't know what we were talking about

Évaluation :

1

The truck was clean but the condition of the truck was terrible! I'd deem it unsafe to drive, I hope you all repair it immediately or just replace it!! Also paid for the rental of a dolly and it was not in the truck!

Évaluation :

5

this is a wonderful group of people. They are alway going the extra mile.

Évaluation :

5

Make sure the know the to pick up and return the truck

Évaluation :

1

I was berated by the employee at the front desk before I could even explain why i was there. Was told my reservation was cancelled because they didn't want to have to go to "the back" and get the trailer I had rented. Then acted like they were doing me a favor by renting me one that was easier to get to and charged me more money. Never saw a dime of the 50 $reservation guarantee. Never go back there at all.

Évaluation :

4

The staff were helpful and accommodating. I selected a storage unit that was too small. They worked with me to change to a larger unit. I appreciate their work.

Évaluation :

5

I was greeted with such a bright personality it made me smile and cry! Not only did she search for my needs she met it above what I was looking for. But her kindness was the best experience also it took no time to obtain my storage unit on a Saturday made my moving project easier.

Évaluation :

1

I literally lost almost all of my things in this facility due to theft. Someone busted through the walls and stole everything then a year ago I was told I had already lost my unit then a year later I'm told i owe thousands of dollars!!! Ridiculous!

Évaluation :

5

I give them two thumbs up. The place is always clean and the staff are friendly, helpful and knowledgeable. They will go out of thier way to help you with your storage needs.

Évaluation :

5

Keep that lady that helped me!!!! She was fabulous! She deserves a raise. She streamlined the process. And I will be back. Michelle Manley

Évaluation :

1

My uhaul was not ready when I came to the store and they gave it to another customer, They then took over an hour to help me and when they finally did find me a truck it was only 17ft making me have to take two trips. Definitely would not recommend.

Évaluation :

2

A/C was out in the truck when arrived. Ordered 24 furniture pads, but only 12 were present in vehicle.

Évaluation :

5

Everything was great. Thanks

Évaluation :

5

Angie was super friendly, very helpful given our situation. She was awesome and not to mention easy to talk to! The store looks great from the remodel and I'll always return to do business here at this location because the customer service is awesome!!

Évaluation :

4

Haul should have 24 hour access to all customers.

Évaluation :

4

I'm trusting you all with my storage for the past ten years. So far, so good. The workers are always helpful, kind, and thorough. Merci.

Évaluation :

5

Staff personnel excellent , (Angie outstanding ) helpful , knowledgeable. The service was just one of the best, ever

Évaluation :

5

This was the best experience I have ever had with a u-haul/storage facility. The staff was extremely helpful and friendly. They went above and beyond to help my family make our move as easy and carefree as possible. I couldn't be more pleased with this facility. They had a special going on that allowed us to get a storage unit for FREE for one month when you rented one of their uhaul trucks. That was SO helpful and I can't thank the staff enough for their patience and help during this stressful process. I would most definitely recommend this facility.

Évaluation :

3

Fix your mobile after-hours return. Spent almost an hour trying to return it because the pictures wouldn't upload on my phone. I had to eventually use my partners phone. Tried downloading the app but it froze.

Évaluation :

3

Unorganized. The manager (Angie) missed an important detail of my reservation, which started a ripple effect/chain reaction to my whole reservation. Chaos.

Évaluation :

1

terrible customer service from the store assistant ketrick & sales rep kasey were extremely rude explained everything to their boss who stated she would talk with them.

Évaluation :

5

I have recommended two other people to this storage facility. Angie is the best!!! She is always helpful! Any questions or concerns are addressed immediately! Merci. 

Évaluation :

2

Neeed more professional people working and more help. SEVERAL TIMES...I was left on hold for long periods of time, when walked in..had to wait for someone over 20 mins to come in the building!

Évaluation :

5

The staff was very helpful and made the whole process quick and painless.

Évaluation :

5

Phone service is horrible. Usually transferred to a hold, minimum wait is 20 minutes then, you get disconnected...Hard to communicate problem. In office, girls were very kind and helpful

Évaluation :

5

Very clean, straight-forward and they took care of us. We appreciate that they actually answered the phone when we called, unlike the uhaul places in San Antonio.

Évaluation :

5

The sales guy was great

Évaluation :

5

Angie and her team at the Hefner Road location were awesome! Clean unit, easy access and friendly service! Will use again in the future and highly recommend to others!

Évaluation :

5

Angie Wolf and U-Haul on 421 Hefner Rd. in OKC are fantastic. I had a storage unit here for years. Wonderful staff. Very helpful when we moved.

Évaluation :

5

Amazing

Évaluation :

5

By far a better staff than any other storage and u haul facility I have ever been to. Will not recommend going any other place no matter if you live in Edmond, Yukon, Norman etc etc

Évaluation :

5

They were patient and very respectful and helpful and I definitely recommend this location to others

Évaluation :

1

The rep at the counter has no customer service skills and is rude. Tamika? I talked with another guy that was nice but he didn't do anything with this transaction.

Évaluation :

5

Received great customer service!