Customer Reviews for U-Haul Moving & Storage of Hefner

1 113 évaluations

421 W Hefner Rd   Oklahoma City, OK 73114
(2 Blks W Of Broadway Ext)

(405) 755-0406

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(405) 755-0406

421 W Hefner Rd
Oklahoma City, OK 73114
(2 Blks W Of Broadway Ext)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Delaney M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pablo G. 
Évaluation :
5

Very Friendly Staff!! Vehicle was very clean and well maintained. Check in and check out process very easy.

Keith H. 
Évaluation :
5

Very friendly and helpful!!

Karl K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan T. 
Évaluation :
5

Great service.

Kasmira W. 
Évaluation :
5

Awesome

angie W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
4

Very well lit for a night drop

Ivan M. 
Évaluation :
3

The pick-up at this location was easy; I would have preferred picking it up filled up and returning it filled up because I put $99 in it to fill it up and it was still 3/4 of the way full when i dropped it off but 1/4th when I picked it up so I paid atleast about $60 of the next persons gas.

Hollie A. 
Évaluation :
5

It was a brand new truck and the staff was fast and nice

LaVaul N. 
Évaluation :
3

There needs to be signs on where to leave trucks etc. The driveway was bottlenecked in both directions. However, the staff were friendly and professional. They were so helpful and made the experience pleasant. So much better than the unfriendly service in Plano, TX.

Jim P. 
Évaluation :
5

Front light was out and I had to drive after dark.

ALINOR W. 
Évaluation :
5

exactly what I needed! people were great!

F Todd N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe S. 
Évaluation :
5

The staff present was superb. Nothing went wrong. Everything was perfect. Everyone deserves raises. There's nothing more to say

Hosea R. 
Évaluation :
5

Everyone was friendly and kind.

Randall P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nora B. 
Évaluation :
5

Maybe you could do something about the body odor in the truck. Like require people to shower and wear deodorant. Lol

Pamela B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

roy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooklyn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
4

All was fine!

Frederick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brantley C. 
Évaluation :
5

The staff was very professional and helpful they made sure that they explain to me everything that was needing to know as far as hours of operation hours when you can enter and exit the unit they even gave me a free storage for one month because I rented a U-Haul thanks you all

Marlesa S.  |  Premières impressions 
Évaluation :
4

Person was very understanding about everything and very helpful . She was kindness woman and she was so very Polite and very great at her job she went out of her way to help us I thank her

Tina W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassidy W. 
Évaluation :
5

The staff was great and very friendly and helpful. They made the process very easy. Definitely the best experience I've ever had renting a vehicle.

Cassidy W. 
Évaluation :
1

The brakes on the truck I was provided were very bad. With the truck fully loaded I was almost not able to stop and nearly wrecked the truck twice. Once while driving into my driveway and once at a busy intersection. The truck was also severely out of alignment and the wheel had to be almost completely turned to keep the truck straight. I hope this truck gets taken off the road. The attendant told me this was not the first report of these issues with that truck but I was still given this truck to drive. I feel that my safely was knowingly put at risk.

Lisa N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myron S.  |  Premières impressions 
Évaluation :
5

They were there when I was in a pinch. Always my go to. Thank You U-Haul P Davis

paula D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa W. 
Évaluation :
5

I guess nothing at the moment

Claudio L. 
Évaluation :
4

The employees were friendly and very helpful.

Blake C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittney G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance F. 
Évaluation :
5

The customer service was amazing. The main lady at the front desk was quick attentive and friendly. If we rent from U-Haul again it will be from this location because of her.

Corey W. 
Évaluation :
5

Great job!!!

Adonijah W.  |  Premières impressions 
Évaluation :
1

After being denied my storage reservation, the staff continued to tell me I didn't have a storage reserved and now the prices were higher than advertised of what I originally reserved one for. With huge hesitant feelings I made a new reservation again while parked out front of the facility. When I was shown the "size" of my storage unit, I was extremely disrespected by the way the staff lied to me about the size of the unit. TO TOP IT ALL OFF, I AM NOW BEING CHARGED RENT FOR A UNIT I NEVER RENTED NOR EVER USED. I WANT MY MONEY BACK SOON!

Emily T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
5

Angie the manager is the most helpful, caring and attentive representative of a company that I've ever worked with.. I have recommended this uhaul to various clients and colleagues.. I'm a local contractor. I not only rent storage space for my equipment and work trailers. But also my camper and Boat... myself and customers have rented open bed trailers and uhaul unit's for a variety projects.

JAY R.  |  Premières impressions 
Évaluation :
4

Low tire pressure and check engine light. Additionally the trailer had low tires. They were fast and professional at the shop but the equipment was a little rough.

thomas C. 
Évaluation :
5

Keep being nice and friendly to the customers

sheryl D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pyllis B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

clarance c.  |  Premières impressions 
Évaluation :
1

guys at the store were cool but we made it down to dallas and were pulled over at dark for no trailer lights, the wire was exposed on the hookups and tied up with a black rubber band that had slid down. Thanks a bunch!

Trey B. 
Évaluation :
3

Hard to get a unit closed. I closed it on January 10. Still getting billed

tonia w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH F. 
Évaluation :
1

We will be calling customer service for a refund on this experience. The original location we were booked at has permanently closed down, they called us the afternoon before to move us to another location but never updated our reservation. We go to pick up the uhual at 7:30am for our movers fo start at 8am and the truck is unavailable. We had to wait 1,5 hours for the location to open then we had to buy another truck because he could not even locate our prior reservation and paid for 2 extra hours of movers due to this incident.

THOMAS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gannon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUTUMN A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kerrita j.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

corey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARVIL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABDUL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clark H. 
Évaluation :
5

To be fellow working there was very bust and upon arriving met me outside and took care of things. I was there maybe 2 minutes and it was checked in.

Keith P. 
Évaluation :
5

They are awesome at Hefner

ANGELA W. 
Évaluation :
5

Picking up and dropping off both were a great experience the people were very knowledgeable and very helpful

CONNIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHYLLIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Azieb T.  |  Expérience générale 
Évaluation :
5

They all were very friendly and helpful especially Miss Angie and Mr Paul

patria j.  |  Expérience générale 
Évaluation :
3

the gate was down for a while and no lock cutter on hand when I lost my key.

Ilissa W.  |  Expérience générale 
Évaluation :
5

Excellent service. Person greeted me outside and immediately assisted me with the checkout process. Printed a receipt for me to take.

BART V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick S. 
Évaluation :
5

Angie was very helpful 1 year ago. That is why I came back.

philip k.  |  Premières impressions 
Évaluation :
3

The two people working when I picked up my uhaul - we extremely nice and helpful. When I returned the uhaul- they one guy acted like it didn't want to work and didn't know how to do his job. The other guy acted like he was busy and couldn't help either

LISA K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Keiona M. 
Évaluation :
5

The first manager Tiffany was excellent, the second manager Joshua was TERRIBLE!!! I am so Glad UhAul got rid of him. I cant remember the current managers name, but she is nice as well. We had our storage there for 7-8 years!

DANIEL D.  |  Expérience générale 
Évaluation :
5

Great customer service and very helpful

London M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD K. 
Évaluation :
5

this has been a great place to work with. Angie is awesome.

HARRY C. 
Évaluation :
5

Everything was great

BRYAN K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
2

When picking up the truck there was an issue with the system U-Haul wide causing over an hour wait. The reserved utility dolly was not available and no solution was offered. The truck has an issue with the tire pressure monitoring system. The cargo door has a broken roller (top most passenger side) causing it to stick on occasion. The cargo door also rises at an alarming and possible dangerous rate. When returning the truck my invoice still had the charge for the utility dolly I was told that I would have to call tomorrow and speak to Angie to perform the refund.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rose P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALLYNCIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY C. 
Évaluation :
1

I rented a 10-foot truck to tow a trailer for a film production. The truck that was given to me had a check engine light on when they drove it up. Later that day after using it the U-haul died late at night as we were about to head back from towing. No lights were left on or doors left open. After calling, I was told if we could not get it to start or jump ourselves then they could contact roadside assistance. Thankfully we were able to get it to start after purchasing jumper cables from a nearby store. I expressed my frustrations that evening to which I was told a note would be made on the account and the GM would help us out. Upon returning it the next morning, I did not authorize my production manager to put any gas into it until we were contacted about the issue. They said we would be contacted by the GM to resolve the problem and we also provided an itemized receipt of the jumper cable purchase. I asked that they reimburse that as well as compensate us for the time and frustration of the vehicle not working as it was supposed to. I was not contacted until the next morning when I received an emailed receipt the next day for the full price of the rental cost, mileage charge, and refueling of gas. There was another email that said it was issuing a refund only for the price of the jumper cables. I was shocked to see not only had I not been compensated for anything outside of the jumper cables but I also was not even contacted to discuss the incident. After calling the store, I was told some kind of screw had been put in the battery and they were essentially blaming us for the problem. MY team never once open the engine except to jump the truck after it had already failed. After much deliberation, I was only offered an additional $50 in reimbursements. I am more than disappointed in the failure of service, lack of customer respect, and overall lack of consideration or communication regarding the issue.

LUKE W. 
Évaluation :
5

Everything was Great!

BRYAN K. 
Évaluation :
1

The gentleman trying to unhook my trailer was very rude We're not listening to instructions

Harry C. 
Évaluation :
5

This location is always very professional and personable. They get 5 Stars plus always. Now what you all should've done is sent me. survey for Memorial Rd because they are just the opposite and maybe you all should send Angie I believe her name is with the curly hair bc baby her staff are Knowledgeable and Professional.

ShaLinda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKESHA R. 
Évaluation :
5

The only suggestion I would make to improving this place is to hire more people like Angie. I'm in sales and customer service is so important to thrive a business. I walked in and was so exhausted from packing and a woman named Angie had the biggest smile in her face. Also, she was so welcoming and made my move so much better by being so friendly. I give this a two thumbs up 

DARLENE C. 
Évaluation :
4

Quick and efficient

Melanie M. 
Évaluation :
4

I’m so thankful I found this Location of U-Haul

Micheal E.  |  Premières impressions 
Évaluation :
5

I thought the staff members at this uhaul location were so lovely and helpful! Thanks everyone!

DELRONDA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elease I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WALTER T. 
Évaluation :
5

Nothing to improve. Overall experience was superb!

Peter S. 
Évaluation :
5

Was switched to this location on morning of rental due to lack of equipment at original site. I will START with this location for any U-Haul needs in the future. Customer service was excellent (both helpful and friendly), starting with my call to confirm the new location. Merci.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLIE W. 
Évaluation :
5

Great experience. Highly recommend this facility.

LAWRENCE F.  |  Expérience générale 
Évaluation :
5

The facility was very clean and organized and the staff were super friendly thank you you all

SKYLER P.  |  Premières impressions 
Évaluation :
4

Aucun

DAVID H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN R.  |  Expérience générale 
Évaluation :
1

I said 6hours and got 5 and the gas was not where it said when I got in it

dikises J. 
Évaluation :
5

He was friendly and very helpful.

KEITH ALAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda B. 
Évaluation :
5

The staff were very helpful and accommodating, would definitely use again.

Frances C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON L. 
Évaluation :
5

Fast friendly service. I haven't had any problems.

syliva b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLYFRED H. 
Évaluation :
5

The gentleman that helped me was pleasant and helpful..

STEVEN F. 
Évaluation :
5

Cassandra was very helpful and friendly

Cheryl W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ameena A. 
Évaluation :
5

Very friendly and helpful. Awesome

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tina O. 
Évaluation :
5

Everything went well and the website is very easy to use. Very pleased.

Heidi S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMIE W. 
Évaluation :
5

Angie, the manager, goes above and beyond the call to meet people’s needs!

LAURIE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANDON H. 
Évaluation :
1

This was a terrible experience overall. 1. The pickup address was incorrect. When I arrived at U-Haul Moving & Storage of Lincoln they informed me that they did not have my truck - so I had to drive 9 miles to this Hefner location. I did not receive a text about this the night before. 2. One employee at this location was incredibly rude with me. When I went to pick up my truck - the blankets were not in the back. I went back in to ask about the blankets and the employee was very rude about it. After getting in the truck I noticed a cardboard advertisement in the front. I asked the employee to take it - and he got mad and told me I had to keep it with the truck. I threw the cardboard sign in the back of the truck. The employee misinterpreted this and started to threaten me physically. I basically had to talk this guy down from fighting with me.

ANDREW A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shenika b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MISHA R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sergio h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl G.  |  Premières impressions 
Évaluation :
5

Absolutely incredible facility!! We have dealt with a lot of uHaul places and this was the BEST!

Kathleen N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSIE S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Faith H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alsahia `.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

quanita r.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

quanita r.  |  Expérience générale 
Évaluation :
5

This is the best experience with ( moving and storage) that I have ever experienced.

Vincent M.  |  Online Move In 
Évaluation :
5

Staff was so nice they need 10 Gold Stars!!

SHERRIE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEREK S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rita l.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chanisha L.  |  Expérience générale 
Évaluation :
5

Wish i could remember the nice lady's name I think she's the manager because she's there every time I go. Older lady, wears a banana clip or lower ponytail, great humor and personality!?!. Made my stress and worry over moving and delayed move in dates much easier to manage. She really seemed to care. Would strongly recommend.

LORIA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry B.  |  Premières impressions 
Évaluation :
2

Dropped off trailer and rented storage room. The internet did not work and it made the staffs job difficult. The person I was working with did not have the experience necessary to turn in a trailer. The lot person said he would bring a dolly out to help with the unload and never returned. The gate would not open when leaving the storage area automatically. When I left I wanted some kind proof of drop off for the trailer and nothing official could be given. I am still concerned the trailer was not checked in properly and may cause issues later.

STEPHEN R.  |  Premières impressions 
Évaluation :
1

They did not refund my two months rent when I moved out may 20th. They still owe me for June and July...... I want my money...that they kept for themselves.

rofonda h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kay j.  |  Premières impressions 
Évaluation :
5

I say excellent because I had three or four different managers over the years and all professional friendly and truly seemed to enjoy their work. They were all knowledgeable about what was going on.

VINCE LARAY V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

milique s.  |  Premières impressions 
Évaluation :
5

real good service

Calvin S.  |  Expérience générale 
Évaluation :
5

N/a

stephanie b.  |  Premières impressions 
Évaluation :
4

Over the course of time I was there the personnel changed some. All were very professional and helpful.

VINCE LARAY V.  |  Premières impressions 
Évaluation :
5

Customer service was excellent from all staff. They were very engaged with their duties and my needs. Plus did so with a smile and eye contact. Hard to find this high level of good quality service these days. This location has a very good team, team work and leadership !!!!

DENISE K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shana M.  |  Expérience générale 
Évaluation :
5

The people that were there on that Saturday were excellent! The young man that helped us guided our decision on which size to get and then showed us the best way to get the truck in and out and unloaded. I am so happy with our experience!

BRANDII L.  |  Expérience générale 
Évaluation :
4

My experience with U-Haul storage facility has been exceptional so far. Thanks to the helpful office staff, I discovered on my move-in day that the unit I initially selected was too small for my items. I can't remember the young man's name, but he gave me visual and helped me move into a larger unit. The check-out process was easy and I loved that I could do the process online. The only reason I gave an above average rather than excellent rating, was I received a phone call this afternoon stating that I left the lock on. I know that followed the instructions for move-out exactly and I removed my lock. While I appreciate a reminder before I get billed, I know for a fact I removed my lock and took pictures of the unit to show that it wasn't locked when I checked out. I hope this was a misunderstanding.

Saidah Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iuliana O.  |  Expérience générale 
Évaluation :
5

The two ladies that helped me out did exactly that. They both went above and beyond to make moving more painless. Thanks ladies! Loria

LORIA P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

claude m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMICIA K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel J.  |  Expérience générale 
Évaluation :
5

Nice people

Harold J.  |  Expérience générale 
Évaluation :
3

The address is not clearly posted. And my GPS took me a block away and across the street. There was no lock wait like my information stated. So I had to go deal with that. Other then that it was fine.

Wendy D.  |  Online Move In 
Évaluation :
5

this is a wonderful group of people. They are alway going the extra mile.

MICHELLEA G.  |  Premières impressions 
Évaluation :
4

The staff were helpful and accommodating. I selected a storage unit that was too small. They worked with me to change to a larger unit. I appreciate their work.

Saidah Y.  |  Premières impressions 
Évaluation :
5

I was greeted with such a bright personality it made me smile and cry! Not only did she search for my needs she met it above what I was looking for. But her kindness was the best experience also it took no time to obtain my storage unit on a Saturday made my moving project easier.

Alavi D.  |  Premières impressions 
Évaluation :
1

I literally lost almost all of my things in this facility due to theft. Someone busted through the walls and stole everything then a year ago I was told I had already lost my unit then a year later I'm told i owe thousands of dollars!!! Ridiculous!

ASHLEY W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

loretta t.  |  Expérience générale 
Évaluation :
5

I give them two thumbs up. The place is always clean and the staff are friendly, helpful and knowledgeable. They will go out of thier way to help you with your storage needs.

michellea g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nina W.  |  Premières impressions 
Évaluation :
4

Haul should have 24 hour access to all customers.

BRANDON S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace H.  |  Premières impressions 
Évaluation :
4

I'm trusting you all with my storage for the past ten years. So far, so good. The workers are always helpful, kind, and thorough. Merci.

DELORIS C.  |  Premières impressions 
Évaluation :
5

This was the best experience I have ever had with a u-haul/storage facility. The staff was extremely helpful and friendly. They went above and beyond to help my family make our move as easy and carefree as possible. I couldn't be more pleased with this facility. They had a special going on that allowed us to get a storage unit for FREE for one month when you rented one of their uhaul trucks. That was SO helpful and I can't thank the staff enough for their patience and help during this stressful process. I would most definitely recommend this facility.

cody s.  |  Expérience générale 
Évaluation :
1

terrible customer service from the store assistant ketrick & sales rep kasey were extremely rude explained everything to their boss who stated she would talk with them.

toree b.  |  Premières impressions 
Évaluation :
5

I have recommended two other people to this storage facility. Angie is the best!!! She is always helpful! Any questions or concerns are addressed immediately! Merci. 

GLENNA S.  |  Premières impressions 
Évaluation :
2

Neeed more professional people working and more help. SEVERAL TIMES...I was left on hold for long periods of time, when walked in..had to wait for someone over 20 mins to come in the building!

VERONICA O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Inez R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUNDERA C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

timeka r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

luke c.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and made the whole process quick and painless.

aj j.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

leonard j.  |  Expérience générale 
Évaluation :
5

Phone service is horrible. Usually transferred to a hold, minimum wait is 20 minutes then, you get disconnected...Hard to communicate problem. In office, girls were very kind and helpful

regina s.  |  Premières impressions 
Évaluation :
5

Very clean, straight-forward and they took care of us. We appreciate that they actually answered the phone when we called, unlike the uhaul places in San Antonio.

Kathleen N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

delvin f.  |  Expérience générale 
Évaluation :
5

The sales guy was great

Stacey B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERREL S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia F.  |  Expérience générale 
Évaluation :
5

Angie and her team at the Hefner Road location were awesome! Clean unit, easy access and friendly service! Will use again in the future and highly recommend to others!

DAVID G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nic S.  |  Expérience générale 
Évaluation :
5

Angie Wolf and U-Haul on 421 Hefner Rd. in OKC are fantastic. I had a storage unit here for years. Wonderful staff. Very helpful when we moved.

JIMMY/HEATHER/DARREN H.  |  Expérience générale 
Évaluation :
5

I have used this U-Haul location for years and will continue to use them when I have the need for rental storage or rental van. The people and service are great! That's why I keep coming back when needed! I would recommend, and have, to others!

Shevi B.  |  Expérience générale 
Évaluation :
5

Very nice manager

sam p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie G.  |  Expérience générale 
Évaluation :
5

THE MANAGER WAS AMAZING. SHE WAS SO SWEET AND KIND.VERY POLITE AND PROFESSIONAL.SHE WENT ABOVE AND BEYOND TO HELP ME&MY FAMILY.SHE REASSSURED US THAT THEIR WERE NO SNAKES...VOLUNTEERING TO GO FIRST SO WE FELT COMFORTABLE TO GO INSIDE.AWESOME IS ALL I CAN SAY&NOT ONLY THAT AS I WAS HAVING AN EMOTIONAL MELTDOWN... ..SHE EXTENDED HER KINDNESS BY ASKING IF THERE WAS ANYTHING SHE COULD...SHE VOLUNTEERED TO WALK WITH ME AS I COLLECTED MY THOUGHTS..SHE TOOK HER TIME WITH ME..JUST AN OVERALL LOVING PERSON..SHARED EXCELLENT ADVICE ON THE EQUIPMENT..VERY KNOWLEDGEABLE..5STAR SERVICE AND NOT TO MENTION...IT IS ALWAYD CLEAN INSIDE THE STORE.SWEET BLESSINGS TO THIS YOUNG LADY AND HOW SHE MADE US FEEL...IF I EVER NEED A STORAGE AGAIN ..I WOULD WITH NO HESITATION ...COME HERE.5❇❇❇❇❇

Dedrea S.  |  Expérience générale 
Évaluation :
5

Amazing

Shylha M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Viveica J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shontey P.  |  Expérience générale 
Évaluation :
3

I really don't want to move I being with this location over 5 years and never had a bad issues just wanted to be move to a another unit ( due to a pest issue) But the lady(shanika) just wanted me to move to the next unit that did not make no sense. And to find out the manger said they can have move me up front in one of the unit. I just want to final said that the manager ( angel and Jennifer$ was very nice and try to go beyond to help me.

LOLITA D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH T.  |  Expérience générale 
Évaluation :
5

Always felt my goods were safe and dry. Thank you

Mary F.  |  Expérience générale 
Évaluation :
5

Great service

Victor J.  |  Expérience générale 
Évaluation :
5

Excellent service.

Robert C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BEVERLY A.  |  Expérience générale 
Évaluation :
5

The manager angie wolf was awesome. She was compassionate and understanding while i was going through things in my personal life, and qas struggling to pay my storage bill. So im super thankful to her.

Lacedra M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy s.  |  Expérience générale 
Évaluation :
5

By far a better staff than any other storage and u haul facility I have ever been to. Will not recommend going any other place no matter if you live in Edmond, Yukon, Norman etc etc

Coy B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene B.  |  Expérience générale 
Évaluation :
5

I’ll return if I had too!

Pauline S.  |  Expérience générale 
Évaluation :
5

They were patient and very respectful and helpful and I definitely recommend this location to others

JONATHAN S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pervis S.  |  Expérience générale 
Évaluation :
5

Thank you all so much for the privilege of using you all storage if I have to I will use you all again God bless

Kate R.  |  Expérience générale 
Évaluation :
5

All the ladies in the office were very friendly and super helpful.

Michael H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bobby w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON G.  |  Premières impressions 
Évaluation :
4

We had our storage here for almost two years. My only complaint was that mice had made their way into any items with openings, and we have found nests and feces. Perhaps this was just me not knowing this would happen, but I was surprised when we went to get our Christmas items out of storage and we ended up bringing a mouse family with us into our home. Other than this, our experience was very good. The staff was always helpful and friendly, and the facility was clean. I would recommend this location, with a warning about the mice, of course. Merci.

Maria G.  |  Expérience générale 
Évaluation :
1

The rep at the counter has no customer service skills and is rude. Tamika? I talked with another guy that was nice but he didn't do anything with this transaction.

wyatt j.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bobby w.  |  Premières impressions 
Évaluation :
5

The staff was awesome! Knowledgeable, friendly, and patient!

John T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lashonda W.  |  Premières impressions 
Évaluation :
3

The experience and training related to new employees solving issues needs improvement. Lack of manpower had employee under pressure while trying to assist four customers at once. Good way to loose your costumers in the community!

Leslie G.  |  Premières impressions 
Évaluation :
5

Wonderful experience as usual every time im in need of a storage i will use the nearest UHaul storage

Vernessa C.  |  Expérience générale 
Évaluation :
5

Great place to store things, have used them several times for truck rental as well.

Jennifer H.  |  Expérience générale 
Évaluation :
5

The whole uhaul staff was awesome made my day easier thank you guys an to Chad an Anthony you guys rock...I love you guys.....

Shinike C.  |  Premières impressions 
Évaluation :
5

The staff was very helpful.

James D.  |  Expérience générale 
Évaluation :
5

Angie and Chad gave me great customer service and were very friendly and helpful.

Pauline S.  |  Premières impressions 
Évaluation :
5

A very good experience from the time I first contacted the location until I was finished with the move.

James D.  |  Premières impressions 
Évaluation :
5

The facility accommodated all of our needs and customer service was great.

langston u.  |  Expérience générale 
Évaluation :
5

Merci.

dan b.  |  Expérience générale 
Évaluation :
5

everyone was amazing at the store

Vickie H.  |  Premières impressions 
Évaluation :
5

Friendly staff very helpful and caring of your needs

Hank J.  |  Premières impressions 
Évaluation :
5

We used this storage location for a solid year and had no problems. Easy card swipe access. Our contents were safe and secure. Merci.

Sean L.  |  Expérience générale 
Évaluation :
4

Very nice and helpful people. Never had an issue with my unit. Office and gate hours are strict, so check before you go.

SHANA B.  |  Expérience générale 
Évaluation :
5

Brianna and Anthony were awesome. Brianna was very professional polite and extremly patient and I appreciate all that she has assisted me with choosing the right size van and storage. Good Job.

Teressa B.  |  Premières impressions 
Évaluation :
4

Very helpful

andrionna g.  |  Expérience générale 
Évaluation :
1

POOR CUSTOMER SERVICE REP. No knowledge of job. Needs more training. Clueless.

Cory S.  |  Expérience générale 
Évaluation :
5

It was a great place to store my stuff

David B.  |  Expérience générale 
Évaluation :
5

Great staff & service

Tiara R.  |  Expérience générale 
Évaluation :
5

This Joshua is so professional and helpful, always have an answer to any questions that you have.. giving you all kind of 0ptions and let you choose your best choice without been pushy that is nice

Tashonda w.  |  Premières impressions 
Évaluation :
5

I appreciate everything you did for me. Thank you for your services

sheila j.  |  Expérience générale 
Évaluation :
4

Staff was friendly and professional

chris w.  |  Premières impressions 
Évaluation :
5

Very professionally managed, staff care for customers within kind, inviting atmosphere, complete, efficient -even if several customers are in the office rushing to rent while juggling a move.

Dena P.  |  Expérience générale 
Évaluation :
3

I loved the service Manger Joshua provided to me, he support was excellent and beyond satisfactory. The only issue I had was with the bigger lady who worked up front. She has a bad attitude and has

Jamel F.  |  Expérience générale 
Évaluation :
3

Had a bit of a misunderstanding at the end when I paid off my storage but U-haul continued to send be bills!...I’m guessing that everything has been taking care of...

Nataya J.  |  Expérience générale 
Évaluation :
5

Josh was very professional and very helpful.

cynthia j.  |  Premières impressions 
Évaluation :
5

Very inviting, professional, efficient, and helpful so I would be able to smoothly use the entrance/exit gates, and secure my unit.

Dena P.  |  Premières impressions 
Évaluation :
4

Very nice. A little dated but overall was very nice. It would have been nice to have later access @ n/c

BILL M.  |  Expérience générale 
Évaluation :
5

The staff are awesome!

caleb t.  |  Expérience générale 
Évaluation :
4

We had absolutely no problems

ERIC B.  |  Expérience générale 
Évaluation :
5

Storage of Hefner is a great place to keep your stuff for a long time. We been using this facility for 18 months and as we left our stuff there we get everything in the same condition. Thanks Hefner

Vlado M.  |  Expérience générale 
Évaluation :
5

Merci

Virginia L.  |  Expérience générale 
Évaluation :
5

Received great customer service!

Jocelyn S.  |  Premières impressions 
Évaluation :
1

No comment

Erica S.  |  Expérience générale 
Évaluation :
2

My experience with u haul weren't from adequate to totally frustrating when the previous manager and staff were replaced with the current management crew. I would have departed sooner if I'd had a way

SALLY H.  |  Expérience générale 
Évaluation :
1

Terrible experience and they charged for a whole month’s after I told them I was moving my boat and wouldn’t let me get it unless I did

lisa h.  |  Expérience générale 
Évaluation :
2

Cassie was amazing. I spoke w/Joshua, who told me it was $25/mo, but when I got there, I was charged $35/mo. Not happy but what could I do but pay it.

Jenise W.  |  Premières impressions 
Évaluation :
5

Great service Joshua was great!

clarice a.  |  Expérience générale 
Évaluation :
1

Furniture was covered in mice feces when we moved out. Couches might be unusable. Very upsetting.

kurtis l.  |  Expérience générale 
Évaluation :
5

Josh was very helpful and polite

sonya s.  |  Expérience générale 
Évaluation :
1

The service was very poor.

patrice c.  |  Premières impressions 
Évaluation :
5

Tisdale extremely helpful and competent.

Michael S.  |  Premières impressions 
Évaluation :
4

Initially had a problem with the access card but that was eventually worked out.

PAUL A.  |  Expérience générale 
Évaluation :
1

Worst experience ever

Ashley O.  |  Expérience générale 
Évaluation :
5

all good

Ashley O.  |  Premières impressions 
Évaluation :
5

Everything was great, just couldn't afford it mother passed and could not afford to pay anymore. Thanks for your service

kaudet r.  |  Expérience générale 
Évaluation :
4

I had no problems with this storage unit.

KERCENA R.  |  Expérience générale 
Évaluation :
5

I really appreciate the program that gives a free month storage when you rent a truck or trailer. I've been able to use this facility twice, and it has been an excellent experience both times.

Victoria W.  |  Expérience générale 
Évaluation :
4

I had no problems and all the staff helped in any area I had a problem.

Sandra O.  |  Expérience générale 
Évaluation :
4

Had stuff in there for 14 years and the stuff was always helpful and understanding in any situation....Thanks so much

TWILA H.  |  Expérience générale 
Évaluation :
3

I believe making a client purchase insurance is ridiculous and should be a choice, not a requirement. Also, Uhaul storages within 20 miles of one another should be priced the same.

Gloria T.  |  Réservation 
Évaluation :
1

Conner was no help , screwed everything up . Everything I was promised was a lie . I wasted 2 hours

Macy W.  |  Réservation 
Évaluation :
5

My initial visit on fri the 27th was ok service, however on Sunday Conner was there and that young man was phenomenal in everyway.

seyaneh m.  |  Réservation 
Évaluation :
5

Loved my time there. Thank u for keeping my belongings safe and secure for more than two yrs. Not one problem.

TERECA D.  |  Expérience générale 
Évaluation :
5

Good services were provided, location is great. Employee was very helpful and kind, and in the future will use you all again.

MARJORIE S.  |  Expérience générale 
Évaluation :
4

As a long time customer I can only say, “keep up the good work.”

WAYMON G.  |  Expérience générale 
Évaluation :
4

Bien

brandy r.  |  Expérience générale 
Évaluation :
3

Good for its purpose

TYROD E.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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