Great experience. Highly recommend this facility.LAWRENCE F. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Hefner
Pour nous contacter
Oklahoma City, OK 73114
(2 Blks W Of Broadway Ext)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The facility was very clean and organized and the staff were super friendly thank you you allSKYLER P. | Premières impressions
Le client n'a pas laissé de commentaire.Nicholas H.
Le client n'a pas laissé de commentaire.Jasmine B.
Le client n'a pas laissé de commentaire.STEPHEN R. | Expérience générale
I said 6hours and got 5 and the gas was not where it said when I got in itdikises J.
He was friendly and very helpful.KEITH ALAN M.
Le client n'a pas laissé de commentaire.Linda B.
The staff were very helpful and accommodating, would definitely use again.Frances C.
Le client n'a pas laissé de commentaire.JASON L.
Fast friendly service. I haven't had any problems.syliva b. | Premières impressions
Le client n'a pas laissé de commentaire.YOLYFRED H.
The gentleman that helped me was pleasant and helpful..STEVEN F.
Cassandra was very helpful and friendlyCheryl W. | Expérience générale
Le client n'a pas laissé de commentaire.Ameena A.
Very friendly and helpful. AwesomeDavid H.
Le client n'a pas laissé de commentaire.tina O.
Everything went well and the website is very easy to use. Very pleased.Heidi S. | Premières impressions
Le client n'a pas laissé de commentaire.AMIE W.
Angie, the manager, goes above and beyond the call to meet people’s needs!LAURIE B. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES W.
Le client n'a pas laissé de commentaire.LANDON H.
This was a terrible experience overall. 1. The pickup address was incorrect. When I arrived at U-Haul Moving & Storage of Lincoln they informed me that they did not have my truck - so I had to drive 9 miles to this Hefner location. I did not receive a text about this the night before. 2. One employee at this location was incredibly rude with me. When I went to pick up my truck - the blankets were not in the back. I went back in to ask about the blankets and the employee was very rude about it. After getting in the truck I noticed a cardboard advertisement in the front. I asked the employee to take it - and he got mad and told me I had to keep it with the truck. I threw the cardboard sign in the back of the truck. The employee misinterpreted this and started to threaten me physically. I basically had to talk this guy down from fighting with me.ANDREW A.
Angie and her staff were polite, efficient, and worked hard to get me what I needed, when I needed it. Merci.BRANDI D.
Le client n'a pas laissé de commentaire.shenika b. | Premières impressions
Le client n'a pas laissé de commentaire.LYNN H.
Le client n'a pas laissé de commentaire.MISHA R. | Expérience générale
Le client n'a pas laissé de commentaire.sergio h. | Expérience générale
Le client n'a pas laissé de commentaire.Earl G. | Premières impressions
Absolutely incredible facility!! We have dealt with a lot of uHaul places and this was the BEST!Kathleen N. | Expérience générale
Le client n'a pas laissé de commentaire.JESSIE S. | Premières impressions
Absolutely nothing as always everything was great your staff was wonderful thanks ðŸ˜ŠPATRICIA D.
The lady stated I owe 9 $because the tank wasn't full. She is the one that showed me and explained I to me. Very nice and helpful.LISA K.
Le client n'a pas laissé de commentaire.Jami P.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Faith H. | Premières impressions
I pre checked in and it still took a really long time to get processed.Garth T.
Le client n'a pas laissé de commentaire.Leland K.
We cannot say enough for our experience here! We stored our stuff here for a while and everyone was ALWAYS so nice and helpful. Renting a truck was an easy experience as well!GERALD N.
My experience was awesome.Rochell A.
I have no actual complaints. My experience was smooth and fast. Customer service was better than average.Yudoshia R.
Le client n'a pas laissé de commentaire.alsahia `. | Premières impressions
Le client n'a pas laissé de commentaire.VALERIE L.
again. Changes here.James H.
This place gives you an already scuffed up truck and then tries to charge you bogus fees later for it. DO RENT FROM HERE.Dustin E.
Have non-smoking options. The truck REEKED of cigarettes. That smell can't be remediated with your best efforts.JOSEPH F.
Le client n'a pas laissé de commentaire.BATES E.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.donna B.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.Matthew J. | Premières impressions
Le client n'a pas laissé de commentaire.quanita r. | Premières impressions
Le client n'a pas laissé de commentaire.quanita r. | Expérience générale
This is the best experience with ( moving and storage) that I have ever experienced.Vincent M. | Online Move In
Staff was so nice they need 10 Gold Stars!!SHERRIE G. | Premières impressions
Make sure you don't have employees sleeping on the boxes that are for purchase in your lobby to start.colette B.
Le client n'a pas laissé de commentaire.JERRY D. | Premières impressions
Le client n'a pas laissé de commentaire.DEREK S. | Expérience générale
Le client n'a pas laissé de commentaire.PHILLIP C.
Le client n'a pas laissé de commentaire.rita l. | Premières impressions
Le client n'a pas laissé de commentaire.Chanisha L. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES S.
Wish i could remember the nice lady's name I think she's the manager because she's there every time I go. Older lady, wears a banana clip or lower ponytail, great humor and personality!?!. Made my stress and worry over moving and delayed move in dates much easier to manage. She really seemed to care. Would strongly recommend.LORIA P. | Expérience générale
Leave more room for returning vehiclesNicholas A.
Staff wasn't moving with any sense of urgency . Wasn't greeted when I came in. Staff took there time to return my change ,said something about the systems were new. Love the location, unhappy with staff.Kelly J.
Provide more assistance when there are errors in reservations or trucks.Bibi D.
Le client n'a pas laissé de commentaire.ILDIKO J.
Le client n'a pas laissé de commentaire.Yapi A.
LOT TOO SMALL AND STAFF NOT FRIENDLYSusan S.
Le client n'a pas laissé de commentaire.HOPE T.
Le client n'a pas laissé de commentaire.Andre C.
Check the AC before you agree to take the vehicleDaniel B.
Attempted to do after-hours online check-in of equipment. However, the process required a picture of the odometer and after many attempts to upload the picture, the app would not accept any of the pictures. Eventually I had to just leave the equipment without completing the check-in process.Larry P.
Le client n'a pas laissé de commentaire.Tammie A.
Le client n'a pas laissé de commentaire.Larry B. | Premières impressions
I was told that the Dailey rate to rent the cargo van was 19,99 I am being charged 79.something a day. WhyJONATHAN P.
Can't find the location on I-phone or â€œApple Mapsâ€.. no listing pops up in that area for U-Haul.David S.
Dropped off trailer and rented storage room. The internet did not work and it made the staffs job difficult. The person I was working with did not have the experience necessary to turn in a trailer. The lot person said he would bring a dolly out to help with the unload and never returned. The gate would not open when leaving the storage area automatically. When I left I wanted some kind proof of drop off for the trailer and nothing official could be given. I am still concerned the trailer was not checked in properly and may cause issues later.STEPHEN R. | Premières impressions
Staff experience below average.STEPHEN R.
Le client n'a pas laissé de commentaire.GABRIELLE C.
Le client n'a pas laissé de commentaire.JAMES S.
Great easy way to drop off and very quick and efficient thank you we've also had a great experience with your location on Broadway extension appreciate the customer serviceRICKY C.
Le client n'a pas laissé de commentaire.NICOLE D.
Angie was friendly, happy, and helpful, as were the team members on site when I returned the vehicle. I had hoped to rent closer to home, but the friendly service made me glad I was renting here!JUNE B.
Le client n'a pas laissé de commentaire.ADAM J.
Good location. Lots of merchandise. Nice woman @ deskERIC L.
Le client n'a pas laissé de commentaire.kay j. | Premières impressions
The truck broke down, and the cab have a lot of wear and tear. There were several dents in the truck and looked like it had been in a few incidents. When I tried to call the store I could not get through to the actual store. When I tried to get through to someone I ended up on hold for over half an hour before getting disconnected.JERMAINE B.
Le client n'a pas laissé de commentaire.Diana P.
Le client n'a pas laissé de commentaire.April S.
Le client n'a pas laissé de commentaire.ALESHIA M.
Drop off after-hoursMarshayla R.
Le client n'a pas laissé de commentaire.JEFFERY D.
Asst store manager was terrific and very service oriented.GERALD C.
Sequoyah Roberts was the best part of renting at this location. She was over-the-top in service and kindness.James S.
Le client n'a pas laissé de commentaire.REBECCA J.
The lady that checked me out was real helpful but there was a younger guy when I came back that didn't seem to like peopleRICHARD C.
Le client n'a pas laissé de commentaire.DONNIE T.
Le client n'a pas laissé de commentaire.RODERICK B.
Returned trailer same day rented. And the worker did not check it in and 5 days later get a message saying if not returned will be pressing charges. Make sure you get receipt when returning don't take anyone's wordKEVIN D.
great staff, customer serviceJonathan P.
Customer's service was very very niceSHARON H.
Unfortunately, the clerk was new and it was a busy weekend. I was sold a 10 x 30 unit and there were none available for rent. The clerk told us it was our problem as U-Haul corporate still allows the rental of storage units even though none are available. We ended up finding a U-Haul storage unit by ourselves almost 20 miles away and U-Haul charged us mileage on the truck! Oh wait, the first location sold us a lock even though there wasn't a storage unit available. Unbelievable.JESSE P.
Le client n'a pas laissé de commentaire.milique s. | Premières impressions
N/astephanie b. | Premières impressions
Customer service was excellent from all staff. They were very engaged with their duties and my needs. Plus did so with a smile and eye contact. Hard to find this high level of good quality service these days. This location has a very good team, team work and leadership !!!!DENISE K. | Premières impressions
Just continue to get better as a Team.. This locations is Well Ran and Well Organized!DONNIE T.
The pick up and drop off at Uhaul on Hefner in OKC were very helpful.BONNY M.
Returning agent did not understand how to calculate mileage. We had taken pictures of odometer & gas gauge at pick up as well as pictures of vehicle exterior at pickup, they disputed the mileage & gas usage so we had documentation, not sure if we would use that location. Employees were argumentativeMarilyn M.
Le client n'a pas laissé de commentaire.LANECE R.
Le client n'a pas laissé de commentaire.KEILA M.
Le client n'a pas laissé de commentaire.DONALD W.
The two ladies that helped me out did exactly that. They both went above and beyond to make moving more painless. Thanks ladies! LoriaLORIA P. | Premières impressions
Le client n'a pas laissé de commentaire.Brandon B.
Lady was swamped as we pulled up but still quick and efficient. Also very understanding due to the fact I was almost 20min late for my drop off because the gas stationShelly W.
Charged for more than I was supposed to be but it's ok.CORBIN S.
Poor customer service. We were handed our receipt and told when returning our trailer after hours, to just leave it in the parking lot. There was no mention of having to check it in ourselves, even after we asked about it. Being called the next day that we were fined for doing as we were told is ridiculous. Yes, we see it on the contract NOW, but the contract saying one thing and your employees saying another feels like we were taken advantage of. Will not use this location again.Julie B.
Le client n'a pas laissé de commentaire.claude m. | Premières impressions
Le client n'a pas laissé de commentaire.WILLIAM JOHN L.
Everyone Polite and ProfessionalSHALINDA L.
Le client n'a pas laissé de commentaire.SHANNON W.
I was led to the wrong truck which I figured out on my own that it was incorrect. The actual truck i was assigned didn't have a dolly in it. I got charged for it for two days. A dolly would have shaved off so much time for us. Not to mention being charged for something i never even received. When i was going to be later than planned i called to figure out if it would be cheaper to keep it another day or bring in late that night i was told if i used the app and returned it that night I'd only be charged 20 $instead of the daily fee. I was still charged the daily fee. Overall ive always used this particular facility due to the customer service. Just very frustrated at the cost and service this particular time.Lena B.
Le client n'a pas laissé de commentaire.MARIO C.
Le client n'a pas laissé de commentaire.FELICIA J.
Nothing this Uhaul is one of Uncle Brother's Moving Co. LLC go to spots!!DONNIE T.
Le client n'a pas laissé de commentaire.WILLIAM H.
The young man got into a cursing fight with my sister, the truck wasn't a one way like I reserved so I wound up having to drive the truck back in the middle of the night and pay for about 80 miles I wasn't planning on and no effort was made to help out in any way. I will not go to this location again and will tell other people to avoid it also. I have never had an experience like this with UHaul before and this was so bad I will try to find alternatives if I move anything again.BELINDA B.
Le client n'a pas laissé de commentaire.David C.
We were missing a dolly, my pickup location and truck size were changed last minute when I reserved over 1 month ago, truck hadn't been cleaned yet when we arrived, employee did not put notes in the account about the dolly situation so the drop off location employee didn't know what we were talking aboutDAVID W.
The truck was clean but the condition of the truck was terrible! I'd deem it unsafe to drive, I hope you all repair it immediately or just replace it!! Also paid for the rental of a dolly and it was not in the truck!Que'Neisha W.
Le client n'a pas laissé de commentaire.JAZZARAE M.
this is a wonderful group of people. They are alway going the extra mile.MICHELLEA G. | Premières impressions
Le client n'a pas laissé de commentaire.JUAN F.
I was greeted with such a bright personality it made me smile and cry! Not only did she search for my needs she met it above what I was looking for. But her kindness was the best experience also it took no time to obtain my storage unit on a Saturday made my moving project easier.Alavi D. | Premières impressions
Le client n'a pas laissé de commentaire.nina W. | Premières impressions
Le client n'a pas laissé de commentaire.Candace H. | Premières impressions
I'm trusting you all with my storage for the past ten years. So far, so good. The workers are always helpful, kind, and thorough. Merci.DELORIS C. | Premières impressions
I have recommended two other people to this storage facility. Angie is the best!!! She is always helpful! Any questions or concerns are addressed immediately! Merci. GLENNA S. | Premières impressions
The staff was very helpful and made the whole process quick and painless.aj j. | Premières impressions
Phone service is horrible. Usually transferred to a hold, minimum wait is 20 minutes then, you get disconnected...Hard to communicate problem. In office, girls were very kind and helpfulregina s. | Premières impressions
Very clean, straight-forward and they took care of us. We appreciate that they actually answered the phone when we called, unlike the uhaul places in San Antonio.Kathleen N. | Premières impressions
The sales guy was greatStacey B. | Premières impressions
By far a better staff than any other storage and u haul facility I have ever been to. Will not recommend going any other place no matter if you live in Edmond, Yukon, Norman etc etcCoy B. | Online Move In
They were patient and very respectful and helpful and I definitely recommend this location to othersJONATHAN S. | Premières impressions
The rep at the counter has no customer service skills and is rude. Tamika? I talked with another guy that was nice but he didn't do anything with this transaction.wyatt j. | Premières impressions
Received great customer service!Jocelyn S. | Premières impressions
My initial visit on fri the 27th was ok service, however on Sunday Conner was there and that young man was phenomenal in everyway.seyaneh m. | Réservation
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