Customer Reviews for U-Haul Moving & Storage of Helena

3 716 évaluations

990 E Lyndale Ave   Helena, MT 59601
(just west of Probuild)

(406) 443-7750

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(406) 443-7750

990 E Lyndale Ave
Helena, MT 59601
(just west of Probuild)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Staff are extremely nice and helpful. The facility is very clean and well maintained. I would highly recommend to anyone!

KIMBERLY J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

E M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aura A.  |  Expérience générale 
Évaluation :
5

Nothing went very smooth

STACY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILYN ANNE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamie h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Very helpful and accommodating staff at this location.

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GRANT D. 
Évaluation :
5

Excellent prompt customer service!

Stephanie L. 
Évaluation :
5

More power!!!! Yea w

Randell C. 
Évaluation :
5

Staff was very helpful and pleasant, helped load vehicle on to trailer, excellent service! Merci.

Virginia F. 
Évaluation :
1

I reserved the smallest size van and they gave me a big truck that I didn't want or need, costing me an extra 100 $in gas. Interior was dirty and exterior (including windshield) was filthy. Radio didn't work in truck. Worst U-haul rental experience ever. And I've done about ten moves with U-Haul.

ALBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick E. 
Évaluation :
5

It was a great experience!!

ROSS R. 
Évaluation :
5

They were very helpful. Helped secure the trailer and made sure it was fully operational. Very friendly and responsive staff.

Jeffrey B. 
Évaluation :
5

You need to more clearly advise customers of the charges related to drop off after hours. My bill doubled when I returned my rental after operating hours. Had I been aware of the additional cost I could have easily returned the vehicle earlier. I was attending Carroll College move-in day with my son, and had a day long schedule of events I was trying to attend. The vehicle was sitting in the Carroll College parking lot all day an I would have returned it sooner if I was aware of impending additional charges.

JOHN P. 
Évaluation :
3

My whole moving trip was based on original agreement. Hitch ended up not coming in. I had to buy it from another place. Trailer got totaled so getting another one was a day late. Worker at Cedar store was rude about whether or not my vehicle would pull trailer when on phone said it was ok. It was a mess from the start.

LAURENE C. 
Évaluation :
4

The left trailer light went out and we stopped at 5 different UHaul locations (2 in Draper and 3 in Lehi) before we found a location in Provo to help us out. This was in addition to calling roadside assistance who said it would be 45 minutes for someone to help us and then the someone texted us and said it would be 1 1/2 to 2 hours before he could help us.

Lisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEAH P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CASSIDY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
2

I received different information from different people. There is also conflicting information on the Uhaul website.

Katherine Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Anne C. 
Évaluation :
5

Tristan makes each visit to the Helena store (as I prep for a cross country move) a joy and a helpful experience. He will be missed!

Theresa G. 
Évaluation :
2

It was 1 1/2 hour each way and that was hard

krysta K. 
Évaluation :
3

Moving boxes were not stocked in all sizes, and staff did not leave me confident with my equipment rental.

Frank W. 
Évaluation :
5

Your staff are courteous, thoughtful and efficient. Thank you for the great service and the clean pickup.

JERRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Summer K.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHANIE G. 
Évaluation :
3

Keep to your promise to reservations. Trucks and storage units. It has been a nightmare , I ended up spending twice as much on new storage shed,because they told me I dint have one when I got to my destination.

Robin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carla a.  |  Expérience générale 
Évaluation :
4

After the BS from a location where I reserved a truck, the ONLY reason I stuck with uhaul was because of Tristan Lewis at the Helena store. Take notice people, he's a keeper!

Heather M. 
Évaluation :
1

Computers and app broken. Overcharged for rental. Truck dirty and poorly maintained. Not happy.

Nate L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAQIAN J. 
Évaluation :
4

There was some miscommunication at first. As when I had called we had set up the storage and the truck. However that was not what happen when my kids got there. It was fixed and taken care of. I was charged 62 for a truck wr had for a couple hours and a free storage for 30 days. Seems really expensive when I was told 29.00.

Jo G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
3

We drove away to get gas only to discover there was a leak in the gas line. We had to return to UHaul and wait for them to do the repair.

Judy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER C. 
Évaluation :
5

Super friendly and accommodating. They really helped out during a very busy cross-county move.

Becky T. 
Évaluation :
5

Had some problems with charging. However, after talking to them we were able to fix the problem. Great experience!

JAMES B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessie S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannie N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth H. 
Évaluation :
3

My entire experience with Uhaul during this move was terrible. I would recommend NEVER using Uhaul again to anybody that asks. 1) I scheduled a 15' truck in Butte, MT. They called the day before pick up to tell me I had to pick up my truck in Helena, MT (70 MILES AWAY) because my local uhaul didn't have availability. This was after having the reservation for over a month. 2) I also scheduled a 10'x10' storage unit to move in to at my destination. Upon arrival, they said they didn't have any units available and suggested I call around town to see if anywhere else had anything. AGAIN, after having the reservation scheduled for OVER A MONTH. I would never recommend Uhaul to anybody for any moves. 0/5 stars.

Jamie I. 
Évaluation :
3

We were told to use your company because of the K-Mart facility. If Lyndale is to be regarded as convenient for storage of heavy furniture and other heavy household items, then please kindly replace the second level stairs with ramps because your company is not offering any equipment that allows us to safely get heavy items up those stairs. Now I will have to hire another expensive moving crew to get all of those items out of there and it is almost impossible to find reliable and trustworthy moving crews in Helena who actually want to work. My understanding is that move-in to your K-Mart facility would have been much easier. Also, there needs to be enhancement of the instructions for initial entry into the building. The current instructions are not clear about the fact that we have to input access information on two different keypads before entering.

Dr G.  |  Online Move In 
Évaluation :
5

These guys are the best to work with and they are.good to us and they now me really well.

James R.  |  Expérience générale 
Évaluation :
5

Truck pulled hard to the right other than that truck was great and great service

GARY R. 
Évaluation :
5

The staff were very professional

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

No improvement needed. We appreciate the fact that U-Haul Helena's Lyndale location keeps on hand medium-sized trailers with low, wider tailgates. Both Helena locations (Lyndale and Cedar Street) have very professional, helpful managers and staff. Our "wait times" are always a matter of a very few minutes! Providing free drive-up storage for a month after rentals of trucks and trailers is very generous. We thank you. Scott and Nedra Brown, Helena.

D B. 
Évaluation :
5

Very professional and courteous ! Always a great experience !

KEVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA DOLORES E. 
Évaluation :
4

Started out rough. I made an appointment online for last Saturday at 10am. We live in Butte so I called Friday to confirm and ask how long it would be. “Oh your part isn't in and won't be till Monday.” Good thing I called ahead of time because apparently they weren't going to call and tell me that before wasting my gas there. Fast forward almost a week, the guys in the shop made up for the inconvenience by being very friendly and courteous. was told it could take 2-3 hours to fix and they did it in one which saved me a lot of time. They started off meh but finished strong.

Angelique C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathlene H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Airika A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dolly P. 
Évaluation :
2

I don't know why you have online reservations as an option in the location if there isn't actually any vehicles available there. I had to drive 2 hours just to get the truck I'd requested the WEEK prior. Unacceptable

Karla P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie D. 
Évaluation :
5

friendly, helpful attendants

HAROLD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin M. 
Évaluation :
5

A 5' X 9' open trailer inside width measures 52” My mower was called a 4' and measured 52,5” wide. My 4 ft mower would not fit in your 5' wide trailer. I had to get another trailer

BRUCE S. 
Évaluation :
5

Excellent!

Robert E. 
Évaluation :
5

Very professional and respectful ! Got me in and out in minutes ðŸ'

KEVIN S. 
Évaluation :
1

Employee snapped at me. I was picking up a U-haul truck for a party who is afraid to drive larger vehicles. The employee asked me who it would be under. I said it's probably under the other party's last name. He asked who I was. This is where the employee lost his temper. I answered in context to the line of questioning, telling him I'm their driver. He raised is voice and asked, "And who are you, sir?!" I said there's no need to be rude. He said I asked you three times. I said no, you asked me once, which turned out to be twice, but I was a little in shock from being snapped at by an employee who had seemed friendly. I was also suddenly trying to find a way to just abandon the idea of renting a U-haul. He didn't apologize for raising his voice. Maybe there's a reason he was short, such as pain. Even if that's the case, an apology isn't difficult to muster. This was one of several experiences renting at this location, but it will leave a lasting impression.

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel L. 
Évaluation :
5

Terrific customer service! Steve, Triston and Will , all of these gentleman Are wonderful customer service representatives

Jeannie N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BONNIE M. 
Évaluation :
5

Everything was great 👍

HOWARD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONNA L. 
Évaluation :
5

The individuals are this location on Lyndale Avenue in Helena,MT, we're very accommodating and friendly. They really put my husband and I at ease. Thank you again for making our dream come true.

Ross R. 
Évaluation :
5

Uhaul made it easy!!

Peggy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carla a.  |  Premières impressions 
Évaluation :
5

The staff were top notch

BRUCE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD A. 
Évaluation :
4

Charges told to me over the phone did not match the actual invoice. I was never notified about the increase in fees. Thats disappointing.

Victor S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oliver H. 
Évaluation :
4

Code given to access building didn't work

Wendy S.  |  Premières impressions 
Évaluation :
5

Drop was very quick and easy

JOSEPH G. 
Évaluation :
5

Customer service by staff was excellent. Doing it right!

STEVEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roger p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HANNAH U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valerie M. 
Évaluation :
4

The employees were really nice, and I'm really thankful that the older gentleman was so willing to help me find the best solution for my needs.

sarah o.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE ANN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy C. 
Évaluation :
1

Terrible service didn't have a clue what was going on. Told me they didn't have a truck for me and I was sent away had to call uhaul directly to get a truck.

ROBERT V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheyenne n.  |  Premières impressions 
Évaluation :
4

It was difficult to navigate with two buildings and not much signage around. For someone who has never used a storage unit, this should be dealt with accordingly.

Sienna S.  |  Premières impressions 
Évaluation :
5

Wonderful customer service. Very helpful and nice the gentleman was kind. Would definitely rent from here again. Thank you for your help.

KAREN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY A. 
Évaluation :
5

The man who worked there was phenomenal and very helpful I would recommend this to anyone who is wanting to save $$$ or on a budget. This beats renting a car any day and is so much more cost effective.

Nichole T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derek L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD M. 
Évaluation :
4

The only complaint I have is that I was told I would receive a free lock with the online payment and rental, yet I still ended up being charged for the lock.

Jenna S.  |  Online Move In 
Évaluation :
4

Expensive, but overall, a relatively decent value, considering indoor, and heated storage with excellent security, and good customer service.

Adam F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paige D.  |  Expérience générale 
Évaluation :
5

The customer service was excellent. I originally made reservation via the web since I live out-of-state. However, my daughter who attends college in Helena felt the storage unit we reserved may be too small. I went online to reserve bigger unit but couldn't find a way to cancel my previous reservation. When I called the U-haul storage facility, the person I spoke to took care of cancelling my reservation (no hassle) and moved me to a better unit for my daughter than what I originally reserved. Being so far away, I am so thankful for all of the help that was provided. My daughter successfully moved her stuff in and is very happy with the unit and the service that was provided to her. Thank you, Lyndale U-Haul Storage Facility!! We appreciate you!

Linda G.  |  Online Move In 
Évaluation :
3

Pretty disapointed in the selection at all U haul locations in the Helena area.. I had to wait a week to get a Uhaul.

Michael M. 
Évaluation :
4

Nice folks, quick and easy checkout.

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B.  |  Premières impressions 
Évaluation :
5

🏆👍👍👍👍👍🥇

Carole S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A.  |  Premières impressions 
Évaluation :
5

Nice and easy process.

LISA P. 
Évaluation :
5

Guys were great. Apologized for the previous uhaul place not cleaning it.

lara B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

holly k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

InterWest H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin T.  |  Expérience générale 
Évaluation :
4

Need to fix the alarm and keypad by the south door.

Shandee C.  |  Expérience générale 
Évaluation :
5

Taylor's and staff were very friendly , helpful, and thorough about questions and explanations. I was very comfortable with the whole process.

sam g.  |  Premières impressions 
Évaluation :
5

Ok, SO I had a terrible moving experience (That's what I get for not just going with Uhaul in the first place). I spoke with Taylor, the GM, at my Uhaul branch and she was absolutely amazing! She got me my first 30 days for my storage unit for free and got me a unit close to the door for my very very crappy moving company to deliver my stuff to. The price was comparable to many other storage facilities AND offered heated storage which was a HUGE bonus for me to not have my things in a storage unit where the outdoor temp can fluctuate between -5 degrees and 50 degrees in a weeks period. Every time I was at the unit the common area was clean and well lit. The staff was always super helpful whenever I needed assistance. My only gripe about the whole thing is that their parking situation could be a little better. It was difficult trying to get a Dodge truck and covered trailer in there because loading docks had parking blocks on them that could be easily tripped over loading and unloading trailers (and in my case, made it impossible to lower my covered trailer's loading ramp down, {This however would be a non-issue if you are using a Uhaul rental truck/trailer}) and so the only other entrance to the building is not well designed to handle a vehicle with an attached trailer for unloading and loading, but we got it done. It's because of the STELLAR customer service I experienced with Taylor (The GM) that I will never bother with a moving company again and just go straight to Uhaul for any and all moving and storage needs. PS. PLEASE PLEASE If you choose to use a moving company make sure you RESEARCH and check the Better Business Bureau for that specific moving company.

Zak R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL M.  |  Expérience générale 
Évaluation :
5

Taylor is fantastic

MICHELLE E.  |  Premières impressions 
Évaluation :
5

Very helpful Staff...Most Highly Recommend!

CHRISTOPHER P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL M.  |  Premières impressions 
Évaluation :
5

Great service reps T this plCe! They are the greatest!thank you with respect for serving.

Don P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P.  |  Premières impressions 
Évaluation :
4

Very positive profficient.thank you.

Ramona H.  |  Premières impressions 
Évaluation :
5

The manager was patient and kind, and walked me through every aspect of the storage containers. Pricing, Hours, Loading Dock, Entry. He offered use of dollys and gave me a discount on a lock.

Susan b.  |  Premières impressions 
Évaluation :
5

Shockingly great experience. From personalized storage service, to friendly customer service, A+

Fred W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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