Évaluations des clients U-Haul Moving & Storage of Hempstead

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Hempstead

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Jose R.
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Le client n'a pas laissé de commentaire.

GREGORY JOSEPH B.
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Le client n'a pas laissé de commentaire.

Neil K.
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Le client n'a pas laissé de commentaire.

CARLENEC C.
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Le client n'a pas laissé de commentaire.

ryan P.
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Le client n'a pas laissé de commentaire.

Stephen C.
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The team was courteous, efficient and knowledgeable.

Alicia R.
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Le client n'a pas laissé de commentaire.

KIMBERLY W.
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Are the vans sanitized after each use? Sure does not look like it? watch your credit card charge, the banks will put a pending hold charge twice!

RICARDO O.
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Le client n'a pas laissé de commentaire.

ANTIONE L.
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Le client n'a pas laissé de commentaire.

CARMEN Q.
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Le client n'a pas laissé de commentaire.

JOSUEMOISES C.
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Le client n'a pas laissé de commentaire.

Karla S.
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Quick and easy. Covid cautious. :)

Wellesly H.
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Le client n'a pas laissé de commentaire.

ENGJELLUS P.
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The person in Hempstead ny where it got dropped off It was very very helpful very very knowledgeable Inspected the truck all around inspected the gas gauge opened the gate in the back I was tired and he got me out of there in seconds Hope he gets a promotion very great skills with people

SANTOSF M.
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Le client n'a pas laissé de commentaire.

Erica H.
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Everything was OK overall until I was told that I have to return the truck to the same location I picked up at adding 23 more miles to pay for! Absolutely not satisfied.

LEONORV F.
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I left my EZPASS IN the truck and I went to the facility to obtain I was told the truck was already rented and there is nothing they can do about my EZPASS Customer service is horrible in this facility

RONALDS G.
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Diego is the best. He is always looking to help out the customer. He is definitely an asset to your company Thanks

DANIELJ L.
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Le client n'a pas laissé de commentaire.

Cynthia D.
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Le client n'a pas laissé de commentaire.

Carlos M.
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Le client n'a pas laissé de commentaire.

Sigfredo M.
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Le client n'a pas laissé de commentaire.

TERRENCE C E.
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Le client n'a pas laissé de commentaire.

Phil P.
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This comment is strictly in regards to the U-HAUL app! It stinks!

Ellen V.
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All good

Dylan R.
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Walter was on point. I barely had to do anything for my check out

Dave M.
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Le client n'a pas laissé de commentaire.

Jaquetta L.
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Le client n'a pas laissé de commentaire.

MICHAELW T.
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Le client n'a pas laissé de commentaire.

DAVE R M.
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Le client n'a pas laissé de commentaire.

SARATH A.
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The miles mentioned in the contract was 9255m but when I entered the vehicle I could see 9256.1miles. It has to be accurate in the contract

CHRISTOPH G.
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Le client n'a pas laissé de commentaire.

nelson b. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ANTHONYJ M.
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Le client n'a pas laissé de commentaire.

Philip P.
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Le client n'a pas laissé de commentaire.

HERNANDO O.
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the advertising online said $2468 and at the time of puck up my balance was $3160 I was never informed why price changed

NANDRAM J.
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Le client n'a pas laissé de commentaire.

LAHIRU W.
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Le client n'a pas laissé de commentaire.

Dan H.
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Le client n'a pas laissé de commentaire.

Reynaldo N.
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Le client n'a pas laissé de commentaire.

Jeffrey R.
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The only problem I had was that three days prior to my move they called and said that didn't have a one way truck available. I had to drive an empty truck 60 miles back @$1.89 a mile. I ask if the manager could call me on Monday but I never received a call.

JAIROA R.
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Le client n'a pas laissé de commentaire.

Amanda G.
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Le client n'a pas laissé de commentaire.

LLOYD JAY R.
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Le client n'a pas laissé de commentaire.

THOMASANTHONY JR T.
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Le client n'a pas laissé de commentaire.

Christina L.
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Le client n'a pas laissé de commentaire.

REGINA MARIE A.
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The pick up of the truck was excellent the return was a bit delayed and frustrating as i was told to go outside after going inside to return the vehicle during office hours. I also requested a hand truck that was not in the truck.

STEPHANIE A.
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Le client n'a pas laissé de commentaire.

JEFFREYA G.
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Nothing. Gentleman who helped me was great. Personable and knowledgeable

KIRKF M.
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Le client n'a pas laissé de commentaire.

Gabriel O.
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The team member that serviced me was super helpful and very knowledgeable. Helped me out perfectly and accommodated my needs even though I was a few hours late for my scheduled pickup. Thank you

Maggie J.
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Le client n'a pas laissé de commentaire.

Thomas M.
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Started the process on the phone with a representative, an appointment was made, went physically to the location, was in and out of there, did my moving brought the truck back and it was done. The whole process was a great experience thanks

Dawn S.
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Le client n'a pas laissé de commentaire.

STEPHEN L.
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Le client n'a pas laissé de commentaire.

Martin B.
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Le client n'a pas laissé de commentaire.

JORGE MARCIAL P.
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Le client n'a pas laissé de commentaire.

Gildo J.
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Le client n'a pas laissé de commentaire.

Marcos M.
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Le client n'a pas laissé de commentaire.

Betsy M.
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STAFF WAS VERY FRIENDLY

alpha s. | Expérience générale |
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Excellent

Paulette W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Paulette W. | Premières impressions |
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EXTREMELY SATISFIED - EVEN WHEN I HAD A MINOR ISSUE, STAFF WAS WILLING TO GO THE EXTRA MILE TO MAKE SURE ALL WENT WELL. DEFINITELY WILL UTILIZE THIS FACILITY IN THE EVENT I NEED THIS AGAIN.

Briana S.
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Le client n'a pas laissé de commentaire.

Edwin H.
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Buen Servicio

CESARS V.
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Le client n'a pas laissé de commentaire.

Jeffrey M.
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The people at Hempstead (particularly Diego) were great. But I only ended up at Hempstead because Reese at your Rockville Center location was the biggest asshole I've encountered in any customer service experience in my entire life. Here's what happened: I made a reservation for a 5x9 trailer online, to be picked up at your at your Rockville Center, NY location. I showed up at Rockville Center and watched Reece be rude to the customers in front of me. When it was almost my turn, she took a phone call from a customer on speakerphone, which I'm sure isn't allowed -- if the guy on the phone had given out personal information, I would have heard it. The guy on the phone said he wanted to rent a trailer hitch; Reece said they didn't do that at that location. The guy said "your dispatcher transferred me here...what do I do?" Reese said "I don't know." She made no attempt to help him at all. He hung up. Now it was my turn. Reese asked me for three phone numbers. Now: I rent stuff from U-Haul all the time. I'm a home renovator -- I'm always renting trailers and trucks. I've never given three phone numbers. At any rate, I said: "I only have one phone." She said "we need three." She didn't say "you can use a friend's phone" or anything like that. I said "I have one phone, I'm self-employed" -- she said "we need three." I said "Okay: 123-456..." I was making a joke. At that point Reese starting screaming at me. "NO! NO! YOU WILL NOT DISRESPECT ME LIKE THAT!" Absolutely fucking screaming. I said "do you want my wife's number?" She yelled "GET OUT! I DON'T HAVE TO SERVE YOU! GO!" And that's how it ended -- she kicked me out. She refused to serve me. Of course I was furious. That's why I'm writing this long review -- it was the most unbelievable customer service experience I've had in my life. Reese acted like a psychopath -- if one of my employees acted like that, I'd fire them on the spot. I'm in a business where time is money, and I spent that morning calling your dispatch center and eventually driving out to Hempstead to rent the trailer (where Diego and his crew were great). I'm very unhappy and even though I have to rent stuff all the time, I'm going to seek an alternative to UHaul. Reese's behavior was completely unacceptable. I'm sure there are people out there who could do that job well; I suggest you give her job to one of those people. Sincerely, Jeff Maurer

Shikder A.
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Le client n'a pas laissé de commentaire.

Frank G.
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We had no issues with the Uhaul Hempstead location, however we had a lot of issues dealing with Uhaul in general. A month before we moved, we originally booked a 15ft truck to pick up at 11am in NYC. Two days before our moving date, I received an email that our reservation had been changed to picking up our truck at 4pm (5 hours after we had scheduled and well after we planned to be done moving). The customer service agent on the phone told me they never confirm pickup times til 24-48 hours ahead of the date but that was not noted on any of my original schedule confirmations. We asked if we could do an earlier pick up time from any other nearby locations but apparently there were no other 15ft trucks available before that one at 4pm. We eventually had to choose to downsize to a 10ft truck from Hempstead. This created a number of issues as it was not big enough to fit all out belongings so my fiance and I had to drive back and forth to nyc in our own car two more times after our big move with the uhaul. In the future I will not be using uhaul for my moving truck rentals.

MARC S.
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I think everything is excellent. Good customer services. Rate is excellent. Nothing else to say.

michael w. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Rob B.
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Le client n'a pas laissé de commentaire.

MYRNISSA S.
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Very Good Customer Service!

William H.
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Person who hooked up the trailer to my truck was excellent.

JOHNE K.
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Le client n'a pas laissé de commentaire.

CARLA M M.
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I always use the Hempstead location. I never have any problems. No complaints!!

KEVIN C.
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I returned my trailer at 2:30 on Friday. The lot attendant was helpful and very nice. At 3:30 I received an angry call from a manager stating that people were waiting for the return of my trailer. This manager should be disciplined for his lack of knowledge that the trailer was on his lot for an hour and to leave such a rude message to a customer. Will NEVER use this site again.

Latasha C.
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Karlil went above and beyond and exceeded all expectations.

jomy J.
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Le client n'a pas laissé de commentaire.

WILLIAM HEZEKIAH T.
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It was a pleasure renting from this location. The Gentleman that took care of me was a pleasure to deal with he gave great service ,and was very helpful. If I have to rent again I will try to use this location.

JOSUE MOISES C.
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Le client n'a pas laissé de commentaire.

Alvaro E J.
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N/a

Mark H.
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Le client n'a pas laissé de commentaire.

PAUL Q.
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Le client n'a pas laissé de commentaire.

Xue Z.
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Le client n'a pas laissé de commentaire.

Jay E.
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Ice gentleman at the desk, clean brand new vehicle that drove well, and great using the mobile app to pick up and drop off.

Lawrence K.
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Le client n'a pas laissé de commentaire.

kenneth L.
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Le client n'a pas laissé de commentaire.

alpha S.
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Good

Kathleen B.
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Website fail upon check in, although I completed paperwork online. Clerk had to find and complete for me.

Dawn P.
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Le client n'a pas laissé de commentaire.

Dickson O.
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keek up the good job

Richard E.
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If costumer is doing mobile pick up send a picture of the vehicles location

Richard H.
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Put up signs dtating you don't accept Cash App for payments

MYRNISSA S.
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Le client n'a pas laissé de commentaire.

Richard C.
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Le client n'a pas laissé de commentaire.

JOAN J.
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I was extremely disappointed to hear that there is a $20.00 additional fee to return early and after hours.

Tonino P.
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Excellent service !!

Donovan H.
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I would recommend this location and their service. Prior to this I was a regular at Rockville Centre but you have a total disrespectful jerk this general manger who has not business being in that position and has issues dealing with people. Do yourself a a favor and remove her from your staff she does not represent Uhaul in any shape or manner and the service I got in Hempstead proved it.

THOMAS K.
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Location is busy, only wish they can answer the telephone

DIANA D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Madhukar P.
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I returned the truck on time and gave the keys to the front desk. The truck was returned clean and full of gas. I asked for a final receipt and Selvin Vasquez says that they are very busy and he will email me the receipt. I told him that normally I wait for a final receipt to make sure there are no extra cleaning and fuel fees added to my receipt. Selvin assured me to not worry and there would be no extra charges. I received the final receipt via email and I found a $25 cleaning fee. I myself made sure the truck was returned in the exact manner in which I received it. This is not fair. I am a long-term uhaul customer and I expect a refund of $25.00 Contract # 81091198 Madhukar Patel 443 722 9595

Glen W.
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Le client n'a pas laissé de commentaire.

Deloris N.
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Hire more cashiers, the wait is just too long especially when one goes outside to show a truck to a customer . Two cashiers at that location is not enough.

OSCARR H.
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Le client n'a pas laissé de commentaire.

Pamela M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

michael w. | Premières impressions |
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Le client n'a pas laissé de commentaire.

oscar h. | Premières impressions |
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Le client n'a pas laissé de commentaire.

jairo v. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Evelyne C. | Expérience générale |
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It was my first time using Uhaul storage I'm really please with everything. thank you

LARRY T. | Expérience générale |
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Diego Parra however busy he is, manages the facility well. He could use some back up to reduce customer wait time.

Sadrac P. | Expérience générale |
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I 'll come again

Dorothy L. | Premières impressions |
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I everything went well,

yessi t. | Expérience générale |
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everything it was gray

Patricia E. | Expérience générale |
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Friendly staffs

Nakia A. | Expérience générale |
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The restroom was dirty and the toilet was overflowing. Otherwise, the staff was extremely friendly, flexible and kind.

Bibi M. | Premières impressions |
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Excellent service, considerate and kind help.

Kevin T. | Expérience générale |
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Thank you

Gary S. | Expérience générale |
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Very nice experience.

DOROTHY G. | Expérience générale |
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thanks

Ersoy A. | Expérience générale |
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Only thing truck rubber gaskets on doors kept falling off truk needed tuneup and Transmission also needs work

aimee a. | Expérience générale |
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Excellent service

Non reviews have been submitted for this location.

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