Le client n'a pas laissé de commentaire.TIMOTHY B.
Customer Reviews for U-Haul Moving & Storage of Hendersonville
Pour nous contacter
Hendersonville, TN 37075
(@ Old Shackle Island Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DEANNA M.
Le client n'a pas laissé de commentaire.Abigail G.
Great customer service at this location. The entire staff are knowledgeable and friendly. Je les recommande fortement.MATTHEW L.
Overall experience was great. We rented twice within a week, and on the first truck rental the gentleman that waited on us was friendly, courteous and super to work with. On the second rental, the guy that waited on us was very unpleasant, unfriendly and almost rude. Not impressed with him at all. The gentleman that received the truck when we brought it back was great.ANN W.
Great !Monarch D.
Le client n'a pas laissé de commentaire.KATLYN G.
Le client n'a pas laissé de commentaire.ROBIN L.
Le client n'a pas laissé de commentaire.Daisy J.
Not lie. They claim there's a 50 $Equipment guarantee but whenever I made my reservation they didn't have the equipment so I had to go on our way to get the equipment in was charged doubleMATTHEW B.
Le client n'a pas laissé de commentaire.larry B.
Le client n'a pas laissé de commentaire.Justin D.
Le client n'a pas laissé de commentaire.JOHN S.
Le client n'a pas laissé de commentaire.JACOB S.
Le client n'a pas laissé de commentaire.ABIGAIL M.
Great staff at this location. I've rented the motorcycle trailers twice now and I'm very pleased with the affordability and ease of towing.WILLIAM T.
Le client n'a pas laissé de commentaire.les L.
I made a reservation 10 days in advance for a 10 ft truck in another city . Two days before I was switched to this location BUT guaranteed a 10 ft truck . When I went outside to get my truck it was a 24 ft . Way bigger than I wanted BUT had to take it . What good does it do to make a reservation?????TERESA F.
Le client n'a pas laissé de commentaire.LAAKEA K.
Le client n'a pas laissé de commentaire.JIm H.
The Hendersonville location was great but the trailer is messed upJASON J.
Le client n'a pas laissé de commentaire.MATTHEW J.
I didn't see their name tags but you had two fine young men behind the counter who were very polite and expedient. I was able to rent a trailer within 15 minutes of walking in and they were extremely helpful in parking it when I returned. Will definitely use this location again!BRENAN S.
Le client n'a pas laissé de commentaire.Nathan W. | Online Move In
This location was staffed well and I was in and out in under 5 minutes.Joseph M.
Le client n'a pas laissé de commentaire.Brandon D.
Le client n'a pas laissé de commentaire.LUIS M.
Le client n'a pas laissé de commentaire.David H.
Everything went very well I was in and out quickly at pickup and return everyone was friendly and helpful I will definitely return to this location again should I need toGERALD H.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.AMY M.
Le client n'a pas laissé de commentaire.DENISE S.
Le client n'a pas laissé de commentaire.MATTHEW H.
Le client n'a pas laissé de commentaire.Tammie S.
You cannot get ahold of them on the phone what. so. ever. So checking on the availability is rough once you're there everything runs smoothly.JAMIE D.
Le client n'a pas laissé de commentaire.joseph H.
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.Christopher G.
Le client n'a pas laissé de commentaire.ANDRIY D.
Le client n'a pas laissé de commentaire.Syd S.
Le client n'a pas laissé de commentaire.Donald F.
The experience here with Ray's help & suggestions was A+ great experienceSANFORD L.
Le client n'a pas laissé de commentaire.MICHAELBUNTING G.
Le client n'a pas laissé de commentaire.Billy S.
Le client n'a pas laissé de commentaire.SANDRA G.
Le client n'a pas laissé de commentaire.BRIAN M.
Le client n'a pas laissé de commentaire.PAMELA B.
I've used this Uhaul twice over the past 7 months. In both instances, I've had very good experiences dealing with the employee and using their equipment. I highly recommend this facility. Keep up the good work.MICHAEL D.
As a customer the staff was friendly and welcoming however it just would have been nice to been guided to the rental . But other than that good serviceANIELKA C.
The employees at this location are very friendly and helpful. I have used them a few time and everyone is always friendly.VICKI A.
The after hours self return worked amazingly well!GEORGE C.
Le client n'a pas laissé de commentaire.Jeramie K.
I just needed a pick up for a few hours to transfer a boat trailer. From check in/reservation to pick up on 4/14 was both professionally handled and a pleasure. Reasonable cost and check in/return was simple and fast. Thanks....Trailer moved and this Navy will use U-haul again...robert B.
Le client n'a pas laissé de commentaire.JAMIE R.
Le client n'a pas laissé de commentaire.JAMIE R.
Great group to work with.ASHLEY P.
Le client n'a pas laissé de commentaire.james T.
Le client n'a pas laissé de commentaire.BRENDA H.
Le client n'a pas laissé de commentaire.JIm H.
Le client n'a pas laissé de commentaire.Douglas L.
Le client n'a pas laissé de commentaire.WILLIAM Y.
Le client n'a pas laissé de commentaire.JOSHUA W.
stay the same!!!!!!!!!James A.
Le client n'a pas laissé de commentaire.LARRY B.
Le client n'a pas laissé de commentaire.THOMAS G.
Le client n'a pas laissé de commentaire.PETER H.
Customer service staff was very friendly and fastJoshua W.
Le client n'a pas laissé de commentaire.JUSTIN T.
The employees were friendly and helpful. Excellent job!JOSEPH P.
Nothing that I can see. Everyone one there was friendly and engaging. I am from out of state and they were helpful and showed me everything about the rental and even gave directions. What else could I ask for.TERRISDELPHIN H.
Le client n'a pas laissé de commentaire.JOSEPH H.
Le client n'a pas laissé de commentaire.Philip M.
Le client n'a pas laissé de commentaire.MICHELLE H.
Le client n'a pas laissé de commentaire.STACI K.
yall were very accommodative. ThanksTIMOTHY W.
Le client n'a pas laissé de commentaire.EVELYN C.
Le client n'a pas laissé de commentaire.Karen R.
I would suggest you have the gas tank at least half full. I had to stop and add more gas before I could even go one way, and I was in a hurry.Margaret L.
Le client n'a pas laissé de commentaire.JOSIAH L.
Le client n'a pas laissé de commentaire.Jeffrey B.
THE TRUCK WAS MAKING NOISE AND THE DOLLY WAS NOT WELL STRAPPED IN THE TRUCK. THE REPRESENATIVE WAS NICE AND THE LOCATION WAS AN A+.Markeesha C.
Le client n'a pas laissé de commentaire.CLYDE F.
Le client n'a pas laissé de commentaire.MICHAELSCOTT M.
Le client n'a pas laissé de commentaire.PETER W.
Le client n'a pas laissé de commentaire.JAY B.
All the guys at this location are super friendly and super helpful! I went in this location about 10 times before our move to get moving supplies and each time they treated me with respect and courtesy! Excellent excellent excellent!Velma J.
Le client n'a pas laissé de commentaire.don W.
Le client n'a pas laissé de commentaire.IAN R.
Yes the shop manager was very professional and helpful....I would definitely be be using their services again!!!!NATHANIEL M.
Staff is AWESOME!!!RICHARD M.
Quick, easy, and reasonable. Good hours of availability and plenty of equipment on hand.CHARLES B.
Le client n'a pas laissé de commentaire.ALEXANDER R.
Le client n'a pas laissé de commentaire.JERRY N.
Everything was good.TROY W.
My name is James E. Nichols Jr.. my account was under the name Janes Wilson when I returned the truck .. I rented the truck under my name .. I have no idea who James Wilson is .. but other than that the return went smoothly and the UHaul rep I returned it to at the Kings Highway Brooklyn NY facility was very nice and professional ..as were the Reps in Hendersonville TN . Which is where my move originated .. I will definitely recommend UHaul and use UHaul in the future . ðŸ˜ðŸ'James W.
Le client n'a pas laissé de commentaire.Matthew U.
Two guys came out of the building and was looking over the trailer and talking to me at the same time, while walking toward the unloading area. This was not these guys first rodeo. I never had to exit my truck the whole time at this facility. EXCELLANT WORK...john R.
I can't read the attached contract charges that were sent in the email. I tried everything to get it bigger so I could read. You need to remember that we have to be able to the read the chargesJAMES M.
Le client n'a pas laissé de commentaire.Sheldon S.
Le client n'a pas laissé de commentaire.SAMANTHA S. | Expérience générale
Le client n'a pas laissé de commentaire.Leticia G. | Expérience générale
Le client n'a pas laissé de commentaire.christina d. | Premières impressions
The staff and particularly management were understanding, helpful and very kind as I got behind on payments due to lack of income as a result of COVID during this past year. Management offered solutions to late payments and even non- payments without incurring late fees and even accepted partial payments in order to allow me to get caught up. If I were to have any negative comment at all it would be because of the wait time when calling to speak with an associate... However this is completely understandable with a smaller staff due to COVID. Even the answering service staff were friendly and helpful when I had to leave a message for an associate to call me back. In that event I always received a call back from a Uhaul associate in a timely manner with details of my call. My overall experience during this difficult time over the past year is excellent. I was able to retrieve all the possessions I had in storage. Thank you folks... B. WilsonBRENT W. | Expérience générale
Le client n'a pas laissé de commentaire.Brent A. | Expérience générale
Le client n'a pas laissé de commentaire.John L. | Expérience générale
I had the Best experience renting a truck and a unit!Jacquelyn R. | Premières impressions
I would like to have had the last month pro rated and had some money returned since I did not use the unit for the whole month. Also an additional charge for 24 hr access seems sillySamuel C. | Expérience générale
The young gentleman that are at the front of the facility or not the greatest when it comes to customer service. Very dull not engaging. It's very apparent they are not happy there. The other thing I would like to comment on is the bathroom facility that area needs some work Sink is coming off the wall and the soap that is available is limited. I know from owning my own business OSHA requirements and things like that this is not at all up to par. Huge liability with the sink and it doesn't take much to install a sink soap dispenser. The lighting upstairs if you're trying to empty your unit goes out a little too quickly maybe you can Extend the timer. Other than that your facility seems to be clean I would've liked to of known where the stairs were in case of fire never did find those just a safety precaution for new customers to maybe give them a tour of where the fire exit doors are. I wish you all success thank you so much for providing the storage for the year.Ninette W. | Expérience générale
Le client n'a pas laissé de commentaire.Matt N. | Premières impressions
We were sent an email that said if we paid in advance we would receive a free lock and not have to check in at the desk. There was no lock in the shed so we had to purchase a lock, which was not expected, and we were unable to get the door to shut as the metal piece was stuck and would not move. What appeared to be an easy move in process turned to be a fiasco. Not to mention that we paid and were billed a week in advance of when the unit was needed for the easy of move in and free lock and that did not happen. I even called to alert that the bill stated the move in day was listed as the day I paid, not the day I selected on the form, i was told it was not an issue, it was all set on their end, it clearly was not.Jessica H. | Online Move In
I would recommend getting work orders complete when requested, sooner than later. I had to take a unit further away from elevator due to the door not lining up correctly to open and close the latch....easy fix.Cindy P. | Premières impressions
Very friendly staff at this location. I would highly recommend using this facilityRichard W. | Premières impressions
Le client n'a pas laissé de commentaire.Caten L. | Expérience générale
I was charged 20 $for not returning 3 moving blankets. Sad. And to make matters worse, I was charged an additional day for truck rental even though I had three more available days. Thankfully, the U-haul 800 number was able to credit the truck, however they could not address the blanket charge and advised me to contact the local store. But when I call the local store, the call rolls back to 800 number. This is not exactly the way I would manage the local U-haul office. I might check the contract more carefully to make sure I don't over charge the customer, or maybe reach out to a lifetime customer about 3 misplaced blankets before charging the full amount. Instead, I have to spend time straightening out the silly mistakes and remove years of positive U-haul experiences.michael l. | Premières impressions
Le client n'a pas laissé de commentaire.lori w. | Expérience générale
Le client n'a pas laissé de commentaire.Marc L. | Expérience générale
Le client n'a pas laissé de commentaire.KENNETH V. | Expérience générale
Le client n'a pas laissé de commentaire.Charles F. | Expérience générale
Le client n'a pas laissé de commentaire.Nancy D. | Premières impressions
Le client n'a pas laissé de commentaire.DEREK L. | Expérience générale
The staff must follow the lead of the manager by the name of Ty..who is the worst ever with customer service. They act as you owe them something for being there. HE ALSO HAS the PERSONALITY of a rockJOE G. | Expérience générale
Great experience!Jeremy M. | Expérience générale
I really appreciate the staff / manager Mr Ty..@ this location..he not out to get u,Ty.are very helpful!! Amen...thx's!!! This location are very up kept etc..Latoy J. | Expérience générale
Le client n'a pas laissé de commentaire.Hannah P. | Premières impressions
The team was wonderful...Charles F. | Premières impressions
The crew was great, everyone was very friendly and helpful.John E. | Expérience générale
Fast service!jim w. | Premières impressions
HelpfulAdam L. | Premières impressions
ThxJack K. | Expérience générale
Very bad service at the desk. Only made the reservation to take advantage of my Uhaul first month free and was told No. I was told since the unit was their last 10x20 that the offer didn't matter.OWEN S. | Premières impressions
My experience with this storage unit was good except the fact that the elevator always had issues. However the staff was helpful and did their best to correct the situation.Marissa R. | Expérience générale
FRIENDLY SERVICE, VERY HELPFUL, PATIENT, OFFERED INFORMATION ON OTHER SERVICES AVAILABLE AND BEST ECONOMICAL OPTIONS. THESE ARE NOT SALESMAN, THEY ARE YOUR FRIENDS.STANLEY D. | Premières impressions
Our service was really really bad should have been a one-day move it wind up getting into four and a half days so we had to get a motel room and stay the night in there so now I will send an emailRani j. | Premières impressions
Forcing comments to submit this survey is irritating. The Hendersonville U-haul was exceptional. Corporate demanding written response is poor judgement.John P. | Expérience générale
Employees was rude will never use uhual againManzel S. | Expérience générale
Lacked customer service. On check out day finally got someone who was helpful and courteous.Kathy W. | Expérience générale
Unfortunately there is a lot of problems with the elevator. We were there for about 8 years with no issues until lately. We were actually trapped in the elevator for 15 minutes and could not get itJEFF C. | Expérience générale
I have stored my belongings at this location a number of times for the duration of five years. Everything is always top notch here.. Great job! Thank you.. ~SusaSUZANNE S. | Expérience générale
Thanks for your service. All went well.JOHN M. | Expérience générale
Staff went above and beyond, They were helpful, Informative, and personable. I would recommend the highly to anyone. Thanks Uhaul Staff West Main Hendersonville, TNCINDY M. | Expérience générale
I paid for UHAUL to receive shipments for me and they were left in the parking lot, in the rain, exposed for anyone to take if they wanted to. The elevator was always broken. The doors were not lockCALVIN G. | Expérience générale
I have been Renting from the Hendersonville Tennessee location for several years on and off. Ty is the most amazing manager ever! He always made sure We were taken care of.Emmett C. | Expérience générale
Thank you for your servicejason c. | Expérience générale
Was very pleased at the services.Dorothy M. | Expérience générale
Very polite employees and helpful. Just a little busy and slow. ThanksWil B. | Premières impressions
I was quite disappointed to learn that you do not pro-rate and return balance of money paid when exiting rental space. I probably won't use Uhaul again for this reason.Linda R. | Expérience générale
The staff was very helpful and efficient. I was checked in and out within 10 minutes each time.Ty H. | Expérience générale
Everyone was very kind and did everything in their power to accommodate us!Joseph M. | Expérience générale
Staff was extremely accommodating and helpful. Very pleased with the U-Box rental, process, and service.Scottie D. | Expérience générale
very pleased with the prompt servicelaverne h. | Expérience générale
Seriously the best U-Haul experience I have had! Everyone I spoke with was incredibly patient and helpful!!Laura M. | Premières impressions
The staff was very friendly and easy to work with.Misty G. | Expérience générale
Staff there was excellent, Ty’s a great help!matthew T. | Expérience générale
I have ordered two more U-Boxes for delivery and will give final feedback after next delivery.Ma S. | Expérience générale
I actually did not visit the facility but the total interaction with U Haul was wonderful. Friendly, efficient and easy to work with. Would definitely use them again.Sherry G. | Expérience générale
Heather was awesomeBrandi G. | Expérience générale
Very professional and helped out with my moveDavid L. | Expérience générale
Brandi was great and a pleasure to work with. I would use again reccomend to others.Nick S. | Expérience générale
Very frie, professional. Exceeded my expectations. Arrived on time and even accommodated me by picking up the 4 U-boxes a day early. Merci!SONYA L. | Expérience générale
I did not attend the storage facility in Hendersonville. My 4-UBOXes were shipped there and they delivered to my house. Staff were easy to communicate with by phone. The unloading crew were ExcellentVirlean M. | Expérience générale
we had U-Boxes delivered from this facility. They were timely, professional and accommodating.john o. | Expérience générale
There were no problems encountered during my usage of a unit there and the staff were always helpful and courteous.CATHY H. | Expérience générale
Was on the 3rd floor and never had any air at all. Always was very hot. The fan was never fixed. My unit had 4 doors and always a problem with only one lock.alcides r. | Expérience générale
Great experience with uboxDavid C. | Expérience générale
The employee at this location was very helpful and knowledgeable. The boxes were delivered on the day and time she promised, and the customer service was excellent.ALBERTO R. | Expérience générale
Merci.TIFFANY W. | Expérience générale
Everyone was so helpful wonderful customer serviceconnie i. | Expérience générale
Our delivery driver was fantastic!Emily T. | Expérience générale
ThanksJeff F. | Expérience générale
Actually never saw the facility in person. The reason I am just giving a grade of average, is that the box sat in Hendersonville nearly a week before delivery! Not good. Could have done it sooner?Lowell P. | Expérience générale
Great work!Mutsumi Y. | Expérience générale
perfectMARTIN S. | Expérience générale
No problems moving in. But asking someone to call or come in every day in an order to reserve a 10x10 room is a bit much. Luckily, it worked out and we got a storage room after driving 11 hours.Jeff F. | Réservation
Storage facilities are excellent. Ubox is highly recommended. Great staff.Ben F. | Expérience générale
I was contacted by a staff member about my UBox in the very beginning, but was not contacted again. I tried to call and the employee I was connected to was rude and I was put on long holds.Margaret M. | Expérience générale
U-Box was perfect for my moving needs!karen c. | Expérience générale
N/aAnn S. | Expérience générale
I had to do several after hour accesses and sometimes had trouble getting my access card/code to work. The staff were always very helpful.david h. | Expérience générale
I have been trying to get in touch with management for 3 days about being charged a wrongful storage fee ofnkver 400 $. I'm still waiting and nothing has been fixed. Worst customer service ever.Lee W. | Expérience générale
Very friendly, professional, and accommodating staff and manager. Especially commendable during this busy season. Merci!Lawrence C. | Expérience générale
The TN staff was amazing!! Thankful for how they made sure my box was delivered and picked up.!!Pam M. | Expérience générale
I had a great experience! They had trouble opening the ubox I used because the previous location drilled in the screws wrong, but the guys at the facility figured out the problem within minutes.Haley W. | Expérience générale
Good people to work with and always friendly.Joe M. | Expérience générale
Had a good experience with this facility and staff.Douglas H. | Expérience générale
Clean facility and great staff. Everyone is very helpfulBRANDY H. | Expérience générale
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Nous vendons des centaines de produits qui facilitent les déménagements!
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