Évaluations des clients U-Haul Moving & Storage of Hendersonville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Hendersonville

Cote générale :

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Taylor A.
Évaluation :

Attentive staff, very friendly! Don't change a thing!

SARAH D.
Évaluation :

Gentleman who checked us in was great, very helpful. I would highly recommend this location.

RUTH M.
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Le client n'a pas laissé de commentaire.

John L. | Premières impressions |
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helpful, clean, and polite.

Larry P.
Évaluation :

Thank You

Katheryne S.
Évaluation :

We had another great experience working with this particular U-Haul location. Ellinore, the General Manager, was helpful as always and made our return very easy.

Larry O.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy D.
Évaluation :

Check in person on Sunday was terse, rude, and unfriendly in general. Very unpleasant overall. Check out person on Monday was very friendly and helpful.

Larry P.
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Le client n'a pas laissé de commentaire.

Jesse F.
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Le client n'a pas laissé de commentaire.

David P.
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Le client n'a pas laissé de commentaire.

Joshua P.
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Le client n'a pas laissé de commentaire.

Kris B.
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I can't think of any way to improve. I've rented from a lot of uhaul locations over the years and this is by far the best one. Well stocked, very clean, extremely knowledgeable and helpful staff, fast and efficient, I can't say enough good about them. They are the best u-haul location I've ever been to.

REBECCA C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Roger L.
Évaluation :

Explain the equipment better. The 6x12 trailer that I rented would not allow the loading of a 64 inch mower deck due to the restricted rear opening. Effectively making the trailer only a 5x12, as only 60 inch wide items could be loaded. I wasted my money completely renting this trailer.

Larry P.
Évaluation :

U-haul should allow as a Community Outrach when Non-profit or Religious organizations rent a vechical a small discount. So the dealership can pass along when being used be the organization. The Delership can see this be the rental.

Diane M.
Évaluation :

Bring truck to front instead of having customer get it from fenced lot.

Don L.
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Le client n'a pas laissé de commentaire.

William F.
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Le client n'a pas laissé de commentaire.

Kelly N.
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Still haven't received an itemized receipt like requested..

Rex J.
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Le client n'a pas laissé de commentaire.

Julie B.
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Gas reading was reported as 7/8 when it was 7/10. That reduced trust.

Theodore P.
Évaluation :

not one thing thanks!

Norma N. | Expérience générale |
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I was very well please with my unit and the staff was professional and nice and polite. I am an old lady and she offered me a chair to sit down until we had completed with my close out. Thank you for your kindness.

Carter M.
Évaluation :

My experience with U-HAUL was excellent. Ellinore Wilson checked me in and she was polite and very professional. When I brought the rental van back she came out to make sure every thing was to my satisfaction; It was. She is an asset to your company and she should be informed and complimented. Thank you.

Robert B.
Évaluation :

Friendly staff. Easy check in and checkout process

Donald H.
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Well lit clean environment with signs directing on where to drop were very clear.

DAWN D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

John G.
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Le client n'a pas laissé de commentaire.

Scott G.
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I have rented two truck and have multiple storage units for moving my mom. I have been helped by Ellinore. She is no nice and professional. She is polite and nice on the phone. She was out one day at one of the units with someone fixing that unit. I went by to get my lock out of my new unit. She saw me and walked over just to see if I needed any help. I will use this place again in the future.

Eric B.
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Le client n'a pas laissé de commentaire.

SUSAN C.
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The problem was that I could not drop off the trailer in the town I wanted to which was my destination, Asheville. I had to drive 32 minutes out of town to return it!

Steven H.
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Le client n'a pas laissé de commentaire.

John L.
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This review is based on THIS pickup location... not the overall experience. I rented this vehicle from a location in another city... only after driving 400 miles, I was texted that the trailer was in another city. Very inconvenient for me. No excuse for this poor customer service.

Brian H.
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Le client n'a pas laissé de commentaire.

Robert S.
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Le client n'a pas laissé de commentaire.

mary b. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Linda K.
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Le client n'a pas laissé de commentaire.

Robert P.
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Since I did not ask for / order a hand truck and moving blankets, finding them zip tied in the truck was annoying since we had to be extra careful not to break the zip ties as we were loading and unloading.

ROBERT C.
Évaluation :

Good job all around.

Johnny D.
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Le client n'a pas laissé de commentaire.

William W.
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Good experience. Would use UHaul again.

JOEL H.
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Le client n'a pas laissé de commentaire.

Ronald L.
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I have rented here many times before, and I am very pleased on each occasion.

delores b. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Julia R. | Online Move In |
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Le client n'a pas laissé de commentaire.

Lamar W.
Évaluation :

Clean the windshield between uses. Sanitize the cab. Make sure all lights are working, especially the brake lights.

Marcia S. | Expérience générale |
Évaluation :

It had rained very hard the night before I moved the last of my things out and my mover noticed that some water had dripped down onto my headboard that was up against the wall. I mentioned that to the owner, so hopefully it will be checked out before the unit is occupied again.

Sylvia G.
Évaluation :

The people at this location were very kind. I would recommend anyone to this location in the future. I was able to pick up and drop off the uhaul sufficiently. Thanks for being open during this time.

Robert T.
Évaluation :

Le client n'a pas laissé de commentaire.

Brandon M.
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Le client n'a pas laissé de commentaire.

Austin K.
Évaluation :

Keep up the great work. Staff were courteous, efficient, and a joy to deal with.

Norma N. | Premières impressions |
Évaluation :

A very nice lady helped me and she was kind and helpful.

Robert A.
Évaluation :

Very friendly atmosphere, Teresa did a fantastic job on my rental

Kris B.
Évaluation :

I found the after hours check in process difficult and intimidating. FORTUNATLY, the lady working there was still around and she came to our rescue. It wasn't just me, there were also 2 other customers having problems with the check in. Your info says it's supposed to be easy, but I think for those of us a little older and not as cellphone literate, it's really hard and complicated. I didn't actually try it myself because the two people in front of me said they had been trying for over a half hour and were utterly confused by it. The lady staff member was our hero. She stayed after hours to make sure we all got checked in correctly and she was just extremely nice and fun and very personable. You've got a great team member there. I don't remember her name, unfortunately, but it would be on my paperwork. Other than that, the whole experience was exceptional. The truck was not just clean, it also didn't have the lingering fragrances or chemical smells that are usually present and give me a migraine. It was easy to drive and use. The owner there is a super nice guy who gave great instructions and showed me how to do things I was confused about and even offered extra services and items that I could buy to make my move easier. I did buy several supplies from him and I would definitely recommend this U-haul dealer in particular. I think it was a better place than any U-haul dealer I've ever interacted with. Much cleaner, staff more attentive and polite, very friendly well kept place and fully stocked with equipment and supplies. Ten stars!

Pamela J.
Évaluation :

Unclear instructions to turn in. Staff was not in the office when we arrived and sat in office not seeking to help us.

Gina L.
Évaluation :

So easy to rent for a reasonable price and owner was very friendly and helpful. I highly recommend Uhaul.

Elizabeth M.
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Staff was very busy, but still able to provide timely, friendly and efficient service.

PHILIP M.
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Le client n'a pas laissé de commentaire.

Timothy S.
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We had a wonderful experience renting a cargo van at this location. Employee Teresa Briggs was wonderful. Even after a long day, Teresa was willing to go the extra mile for us as we struggled to complete the online return process via cellphone.

Nathanael B.
Évaluation :

Clean.

Harley G.
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Le client n'a pas laissé de commentaire.

John K.
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If your in a wheelchair like i am, inside the store access was difficult but the staff took care of my needs; they need a bigger office.

Kristen S.
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Very easy process. Thank you for a great rental!

RHONDA S.
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Very friendly and helpful

Jesse B.
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Le client n'a pas laissé de commentaire.

Kristie H.
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In and out in no time. Very helpful.

John S.
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Le client n'a pas laissé de commentaire.

Donna A.
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Le client n'a pas laissé de commentaire.

Marti T.
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positive experience

Alan M.
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Le client n'a pas laissé de commentaire.

Charles M.
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Le client n'a pas laissé de commentaire.

Charles S.
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Le client n'a pas laissé de commentaire.

Elizabeth M.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

Joe C.
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Le client n'a pas laissé de commentaire.

Travis D.
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No parking and you charged me 16$ for gas when I only drove 12 miles. You're thieves and I'm getting refunded hell.or high water.

Michael C.
Évaluation :

Employee wasn't friendly. Nowhere to leave my car while I used the truck for the day.

Mark R.
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The truck was not cleaned only fueled

Jeffrey C.
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Was late getting van back. Called and was told no problem and a representative would be there. Good experience

John J.
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Le client n'a pas laissé de commentaire.

Patricia S.
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Nothing. Excellent service!

Victoria S.
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Le client n'a pas laissé de commentaire.

Larry N.
Évaluation :

Wait time was longer to pick up equipment due to very slow computer .Staff was very friendly

DANIEL P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

scott S.
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Le client n'a pas laissé de commentaire.

Wilder L.
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Le client n'a pas laissé de commentaire.

Gracie M.
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Le client n'a pas laissé de commentaire.

Steven D.
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Le client n'a pas laissé de commentaire.

Joe S.
Évaluation :

Simple and easy experience! Thanks U-haul!

Jeffrey W.
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Le client n'a pas laissé de commentaire.

TIM M.
Évaluation :

9 foot van worked beautifully. All good except exceptionally difficult adjusting the passenger side mirror with one person. Dangerous. No inside adjustment.

Pamela R.
Évaluation :

Le client n'a pas laissé de commentaire.

David s. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Mark S.
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Le client n'a pas laissé de commentaire.

Zack T.
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Le client n'a pas laissé de commentaire.

Roger G.
Évaluation :

Eleanor went above and beyond to help us get a truck earlier than our reservation!! She was very helpful!!

norman W.
Évaluation :

My favorite location to rent U-Haul equipment

JOHNNY R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Danielle A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Michael P.
Évaluation :

they were on top of everything

Jessica C. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

CLARENCE S.
Évaluation :

Told I couldn't drop truck off there even when I confirmed from the start, was sent to another u-haul drop off dealer they instructed me too, to find out they would not take the truck also. After driving 25 extra miles trying to find a drop off point I returned to the original location which they finally said they would take it. Then a extra charge of fuel was added to my card after driving all over to find a dealer when I topped off tank to 3/4 as instructed when I picked up the truck the first time . I WILL NEVER USE UHAUL AGAIN.

JON J.
Évaluation :

I was greeted by a person right away and he took me to exactly where to drop the trailer. He unhooked the trailer, checked if everything was satisfactory and I was on my way. Very fast service.

Mark S.
Évaluation :

Great place. So glad we found them to help with our move. Will definitely use again.

roberta I.
Évaluation :

Ellie was extremely courteous , helpful and went out of her way to assist us.

Kimberley B. | Expérience générale |
Évaluation :

The units are not water proof. My property sustained severe water damage. Most of it will be a total loss.

Troy H.
Évaluation :

Drop off very easy and staff good to work with

Michael W.
Évaluation :

This facility willingly gave me a dirty truck and said I'd get a discount when I drop it off . That was a flat out lie this individual was lazy and not helpful even when I complained about the floorboard full of trash from the last renter and the windshield cover in bugs real bad .very disappointed in this move I have not had time to call u haul but I will and file a formal complaint . No excuse for this

James L.
Évaluation :

Everything your team did was spot on. I can't think of anything that could help them improve.

Alan Z.
Évaluation :

I was renting a 20 foot for two days. I needed to leave my car there overnight. Massive amount of room available but I was told NO. They claimed a text was sent to inform me to have someone drop me off instead, but no such text received. They would not even recommend a nearby place to park. The staff had a generally poor attitude, unhelpful, "tough luck buddy not my problem." I'll find another location with a better attitude.

Julia A.
Évaluation :

Le client n'a pas laissé de commentaire.

Derek F.
Évaluation :

Le client n'a pas laissé de commentaire.

Matt H.
Évaluation :

I was just renting an appliance dolly, but everything went fine.

Kenneth G.
Évaluation :

Le client n'a pas laissé de commentaire.

Nick S. | Online Move In |
Évaluation :

Ellinoire was just the best to my wife and me.

DANIEL P. | Premières impressions |
Évaluation :

Smooth, easy and quick.

GUY W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

damond d. | Premières impressions |
Évaluation :

Great Customer Service!

Mark R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth R. | Expérience générale |
Évaluation :

No complaints. The storage fulfilled my expectations.

JOHNNY R. | Premières impressions |
Évaluation :

Eleanor and the staff at the facility are awesome and very helpful

John E. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Mark M. | Expérience générale |
Évaluation :

This is a very well maintained and extremely clean facility. The hallways and storage bays are polished and always looks nice. The staff is extremely knowledgeable, helpful, and friendly. I would highly suggest the use of this storage center for your storage needs.

Mark R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

John E. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Richard P. | Expérience générale |
Évaluation :

I had nothing but outstanding service from this facility. This team is well organized, the units were clean, and I would use this facility again and highly recommend to my friends. Keep up the good work.

Donald L. | Expérience générale |
Évaluation :

Ellinore runs a superb storage location. Inside the unit and outside the building are very clean. All emails and qiestions regarding the unit are answered promptly. I highly recommend this location.

PHILIP F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

cynthia p. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

MARGARET M. | Expérience générale |
Évaluation :

The door was broken and would not stay up I reported this to the manager and he gave me a rag to stuff in the tracks of the door. This could have caused an injury.I will not be using this storage again or recommend due to the fact that they do not prorate and my door was broken. I paid 198.00 on the 19th of the month and moved out on the 4th of the following month.They do not prorate

Leah C. | Expérience générale |
Évaluation :

First of all I was supposed to get one month of storage free. I didn’t ask for climate controlled storage but that’s what they put me in at $104 a month. I was tired from moving and didn’t notice the paperwork until it was too late to change it. Then after many months of paying that amount I finally moved out before my rent was due and I notified the manager. And guess what? I was still charged $104 even though I’m no longer using the storage space. Now I’m still trying to get a refund. The facility is nice but the business practices are not.

linda j. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Natalie M. | Expérience générale |
Évaluation :

Was very pleased with the experience and Was very welcomed as a customer. Theresa is a great worker and goes above and beyond to make sure the customer gets all that is needed and at a cost effective manner. Will definitely use U-Haul for my future rentaks etc and refer friends as well.

oseph M. | Expérience générale |
Évaluation :

I would use again

Madeline E. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Bruce M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

MARGARET M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

linda j. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jason C. | Premières impressions |
Évaluation :

Awesome customer service and satisfaction

Joan H. | Premières impressions |
Évaluation :

Nice and clean facility. Management was helpful. Refund from not using second unit was quick.

Joseph N. | Expérience générale |
Évaluation :

I moved from Florida to North Carolina and everything was just great and I recommend this facility and U-Haul in general for anyone trying to move

Joseph N. | Premières impressions |
Évaluation :

Staff very friendly and professional. I would recommend this business. For anyone looking for storage or rental services.

Cindy C. | Expérience générale |
Évaluation :

The staff could not have been nicer and more efficient. Would definitely recommend!

spencer m. | Expérience générale |
Évaluation :

Managment and staff are rude.1 employee even stated and i quote " theres nothing i can do for u im just a weekend worker"! 20+ yrs of customer service under my belt and ive never been treated this bad

Constance P. | Premières impressions |
Évaluation :

really great customer service, the manager helped me out after hours when I had accidentally rented the wrong unit online. thanks!

Kari B. | Premières impressions |
Évaluation :

Excellent customer service!!!

SANDRA C. | Expérience générale |
Évaluation :

The staff was very pleasant and professional, A+ rating

Craig B. | Expérience générale |
Évaluation :

Really liked the convenience of the remotes to get thru the gate.

Eric A. | Expérience générale |
Évaluation :

Great experience

patricia s. | Expérience générale |
Évaluation :

This was BY FAR the best experience i have ever had with any storage facility (and there have been MANY over the years). Thank you for the working electrical outlets and clean restroom. Yall rock!

Carol B. | Expérience générale |
Évaluation :

My experience from start to finish was very good.

bill s. | Premières impressions |
Évaluation :

Extremely helpful and considerate. Couldn’t ask for better service. Facility and trucks extremely clean

Richard J. | Expérience générale |
Évaluation :

very pleased

Tom D. | Expérience générale |
Évaluation :

The staff were friendly and very nice.

Ward S. | Expérience générale |
Évaluation :

Excellent facility with great employees.

Craig B. | Premières impressions |
Évaluation :

Was very pleased how everything was handled and the convenience of getting in and out of the gate.

Michael E. | Expérience générale |
Évaluation :

Nobody ever there nor do they answer phones when you are trying to close out your storage and then they try to overcharge you saying you didn't move out properly I would not recommend this facility.

Terry K. | Premières impressions |
Évaluation :

Poor gate usage.

TAMI B. | Expérience générale |
Évaluation :

Staff was very friendly and helpful

Carol B. | Premières impressions |
Évaluation :

Eleanor is very professional and helpful. Thank you.

TAMI B. | Premières impressions |
Évaluation :

The unit had a leak in it the woman said I accepted the risk of water damage I didn't even know anything about it I was very unsatisfied with the unit and hiding that from me shouldn't of even rented

Kyla K. | Premières impressions |
Évaluation :

Good

Angela H. | Expérience générale |
Évaluation :

Very nice and convenient. Was disappointed there was no dumpster only 3 trashcans

robert c. | Premières impressions |
Évaluation :

Great

MARCIA C. | Expérience générale |
Évaluation :

All was good with my stay there but i was a little disappointed that the month was not prorated. I do not think this is right.

Patti B. | Premières impressions |
Évaluation :

Wonderful service from counter folks. Some confusion with 1-800 lady. She double charged me and wasn't very nice. Jesus at Hendersonville straightened it out. Elinore, as well, was super helpful.

Kimberly H L. | Premières impressions |
Évaluation :

Everyone was pleasant, courteous, and very helpful.

Jerry T. | Premières impressions |
Évaluation :

Prompt, courteous, clean.

Joseph S. | Expérience générale |
Évaluation :

My experience overall with all the employees was excellent.

Robert A. | Expérience générale |
Évaluation :

You served our needs very well during a difficult transition time. Thank You

Travis P. | Expérience générale |
Évaluation :

Ellinore and Staff are phenomenal. I’ve never encountered a more professional staff. The difference between this center and others is enormously apparent. If need arises I will go no where else

Christopher H. | Expérience générale |
Évaluation :

Elanor was very helpful and professional. Appreciate the courtesy and someone going above and beyond to help. Doesn't happen often anymore.

Ricardo V. | Expérience générale |
Évaluation :

I like it when your treated with respect and friendly service

Randy S. | Expérience générale |
Évaluation :

Units are too low. Only 2 inches and rain water backs up into units. All boxes on floor were ruined. Too much flat asphalt and too little drainage.

LLOYD C. | Expérience générale |
Évaluation :

Used this facility for over two years.

SOU WEI BRUNE F. | Expérience générale |
Évaluation :

Well maintained facility.

JEROME W. | Expérience générale |
Évaluation :

The staff is always very professional, friendly and very helpful.

Eugene J. | Réservation |
Évaluation :

A great big thank you to Ellinore Wilson, manager of your Hendersonville u-haul NC facility who gave us the resources we desperately needed at that time. Best svc in 40 yrs from u-haul.

Brent W. | Expérience générale |
Évaluation :

Nothing negative

Bartow S. | Expérience générale |
Évaluation :

Attempted several times two separate months to pay online, and received notice that system was not operating. Not fixed over thirty days? Also, all occupants notified on 8/29pm to vacate by 8/31.

jeff l. | Réservation |
Évaluation :

Very helpful staff. Found just the right unit.

Kathi T. | Expérience générale |
Évaluation :

Will use and recommend again.

Alex V. | Réservation |
Évaluation :

Ellinore is polite, friendly and efficient. A joy to interact with. I am very satisfied to have my belongings at the Hendersonville location.

Eric L. | Réservation |
Évaluation :

First rate service from top to bottom, Will definitely go with them again.

SHARON P. | Expérience générale |
Évaluation :

Long lines, slow or no response to phone calls, but quick to remind you that you owe them money, never late on a payment. Outside storage area is poorly maintained and experienced minor damage/theft.

Sonya M. | Expérience générale |
Évaluation :

All of the staff I interacted with were friendly, helpful and professional. I thought the facility was very nice and suited my needs perfectly. The truck I rented was clean, nice & ready to move.

DAVID C. | Expérience générale |
Évaluation :

Courteous, polite, an helpful

Charles G. | Expérience générale |
Évaluation :

The Public Restroom clean beyond description,..seriously, it was VERY clean!

james b. | Expérience générale |
Évaluation :

very nice place to store your stuff one problem..... when you check out early they do not pro rate the moneys owed left i guess things are different here from florida

GARY O. | Expérience générale |
Évaluation :

good service

Ricardo V. | Expérience générale |
Évaluation :

Very clean,secured,affordable and respectful place to keep your valuables at. I recommend this place to anyone else.

Nicholas S. | Expérience générale |
Évaluation :

Ellinore is beyond wonderful. She went above and beyond!

Non reviews have been submitted for this location.

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