Le client n'a pas laissé de commentaire.TIMOTHYKYLE B.
Customer Reviews for U-Haul Moving & Storage of Herndon
Pour nous contacter
Herndon, VA 20171
(28 to McLearen Rd turn onto Towerview Rd turn onto Park Center Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.KATELYNNMARIE C.
The entire move in process was very pleasant. I especially found it helpful being able to unload the truck indoors. Thank you for such friendly assistance.SUZANNEMARIE P. | Premières impressions
Vehicle was not returned with the correct mileage before my rental. I entered a rental dispute with photo. I have been on the phone with 5 different uhaul employees over the past 2 hours to resolve. The location will not answer their direct line. Very dissatisfied.ANDREW A.
the turn is process was not good. we did the after hours and the website kept reading error. we called the 800 number and waited an hour on hold and no one picked up. we ended up locking the keys in the truck and had to use our tripe AAA to unlock in the morning as the U haul did not have another key to the truck?Tracy C.
Le client n'a pas laissé de commentaire.Steven H.
Le client n'a pas laissé de commentaire.JOSEPHALLAN K.
The Manager and staff were very receptive and helpful. I was treated with kindness. More places could learn from them. Thank you again.CONSTANCEYVONNE R.
Le client n'a pas laissé de commentaire.ARCHIT B.
Le client n'a pas laissé de commentaire.MICHAEL S.
Excellent service à la clientèle.VIVEK S.
I have rented many u-haul trucks from the Herndon location. The rentals always go smoothly and the return process is easy.Micaela P.
My entire experience was exceptional from renting the van and getting my storage unit. Thanks for all your help!!Scothelia C. | Premières impressions
Quick and friendly drop off processROBERT D.
Le client n'a pas laissé de commentaire.JAMESCURTISS G.
Le client n'a pas laissé de commentaire.Ernest L.
The UHaul staff were very efficient and friendly at the Herndon Park Center Road Office! Everything was ready when expected.JAMES D.
Amazing staff - amazing customer experience. I have two â€œhappy placesâ€ 1) any fly fishing shop and 2) U-Haul of Herndon. I know... but it's that awesome.JOHNCASEY C.
The service clerk was very friendly and knowledgeableGEOFFREY H.
All goodMARY ELLENKENNAL W.
The whole process of getting 4 U-Boxes in Massachusetts, shipping them to Virginia for storage, and then delivering them this past week went flawlessly. The employees on both ends of the move were very helpful.LISA C.
Le client n'a pas laissé de commentaire.John B.
Customer service is really good and staff is well trained and cooperative. They explained things in details and help me above and beyond. 5 Star âï¸ any day.IRFAN S.
I was rent auto transport 1 day I was drove couple hours front Nort Carolina I m traffic 1 30 late return auto transport This people charge 2 today. Only 1 30 late I was pay 2 day the people don't care About traffic or accident. Rut. I was rent uhaul sterling 20166. Good people The care about everything But uhaul Herndon 20170 They don't care peopleJose P.
Le client n'a pas laissé de commentaire.Mallory D.
Extremely helpful staff. Great experience!jeff P.
The 24/7 app/lockbox system s really quite difficult to use -- and the whole UHaul website, app, and phone system went down when we tried to return the cargo van, which made it literally impossible to return the van and key. Fortunately, the manager at this location handled this situation really well when we were able to return the van the next day and gave us a partial credit for the inconvenience. Kudos. And the van gets very impressive gas mileage.Kenneth C.
Le client n'a pas laissé de commentaire.JOSENELSON L.
Le client n'a pas laissé de commentaire.Craig H.
Le client n'a pas laissé de commentaire.JACOBGORDON M.
Le client n'a pas laissé de commentaire.Tiaira G. | Premières impressions
Le client n'a pas laissé de commentaire.Raymond C.
Le client n'a pas laissé de commentaire.ANTONIOJR G.
Le client n'a pas laissé de commentaire.ROBERT J.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.MICHAEL P.
Le client n'a pas laissé de commentaire.James A.
Le client n'a pas laissé de commentaire.RICHARD S.
Le client n'a pas laissé de commentaire.JOHNROBERT D.
I forget the name of the woman manning the desk. But she had purple hair. She's awesome. The guy who helped me hook up the trailer was also very professional and answered all my questions. will be back. Thank you guys!MICHAEL J.
Le client n'a pas laissé de commentaire.HSIAO-HUI C.
Le client n'a pas laissé de commentaire.FRED R.
Le client n'a pas laissé de commentaire.VIJAY KUMAR A.
Staff was very pleasant and helpful, great experience. Merci.MICHAELALAN B.
Very up beat personnel. Very professionalRick M.
Le client n'a pas laissé de commentaire.Debbie C. | Premières impressions
Le client n'a pas laissé de commentaire.WILLIAMETHAN M.
Clean and well running van. Easy pick up and drop off!GREGORY A.
Herndon location is great, convenient access, and professional courteous staff.Sean C.
Le client n'a pas laissé de commentaire.GIRMA A. | Expérience générale
Le client n'a pas laissé de commentaire.ALEXCHRISTOPHER D.
Le client n'a pas laissé de commentaire.STEVEN S.
Le client n'a pas laissé de commentaire.RAJ D.
Helpful, efficient and polite.CHRISTOPHER S.
Everything was extraordinary. From check-in to checkout. No complaints at all. Chris was the best when he checked the Van back in.Edward R.
The staff was excellent! Both of the front end people were solid and the kid cleaning the vans was also very friendly and quick. Great location, great people.IANTHOMAS D.
Le client n'a pas laissé de commentaire.Farid L.
Le client n'a pas laissé de commentaire.Kimberley A.
Matias is cool and very helpfulCARLOSXAVIER G.
I believe the gentleman's name is Matthew and he was such a joy to work with. He was also very knowledgeable about the equipment. I rented a U-Haul van and when I brought it back. He asked me if there was any problems with the equipment. I told him no but in the lower gears it made a lot of noise. Then he explained to me that that's just the way it sounds. Just keep up the good work. Sincerely, ThomasYOLANDAMARIE T.
Le client n'a pas laissé de commentaire.CHRIS W. | Expérience générale
Mat and his staff are so helpful! They are an example of great customer service! I definitely will be using this location again!CAMERON M.
Staff was super helpful and efficientBRIANANDRE F.
Le client n'a pas laissé de commentaire.WILLIAMALEXANDER C.
Nothing at all, great service thank you so muchJUSTIN T.
Le client n'a pas laissé de commentaire.JEFFREYGARLAND C.
Quick and easy reservation, pickup, and return. Friendly professional staff. Great experience.RICHARDJOHN P.
Le client n'a pas laissé de commentaire.Danielle B.
Treat all customers fairly.WILKIN M.
The facility was always clean and well maintained. Easy access and staff were always friendly and helpful.Gary F. | Expérience générale
This was my first time renting from uhaul and it was more stressful than convenient. I was unaware of the condition because it was unclear. When I tried to get information from the staff, they weren't helpful at all. I was told that I would get a receipt with everything but instead they just charged my card. I was an hour late and was charged an additional day but wasn't even allowed to keep the truck for the full day. When I tried to talk to management, they said if I wanted it for the full day I'd be charged for the next person reservation. No where did it say this on the contact. I was very disappointed in their lack of customer service skills and assumed better for this establishment.Sana I.
Keep doing what you're doing. Excellent customer serviceRichard M.
Easy drive up, drop off and leave. No need to go inside. Great ideajoe E.
Le client n'a pas laissé de commentaire.JEREMIAH JOSEPH W.
Very pleasant helpful workers. Clean facility. Easy to access.BARBARA P.
Le client n'a pas laissé de commentaire.Maxwell T.
Very easy and straight forward process. Would highly recommend.AARONMICHAEL J.
Le client n'a pas laissé de commentaire.KYLEANTHONY B.
Le client n'a pas laissé de commentaire.Brinkley S.
Le client n'a pas laissé de commentaire.BRAULIOJOSE R.
The price i booked online was half of what I was charged initially. On top of that additional miles or hours were no explained by the rep either. It's better to be up front and not have a surprise chargeDARIUS K.
Great staff and clean facility. Best U-haul rental location I've seen in northern Virginia. Because of this, I always rent from them and also rent storage space.DOUGLASG P.
I received conflicting information, in that initially we were told we would receive confirmation of pick-up location 7 days in advance of our date. When I called (after receiving no call), I was told confirmation would be made 2 days in advance of our pickup. It all worked out well, but made for a couple of days of uncertainty.Susan W.
Sorry to say that most UHaul experiences are almost as bad as going to the DMV. I visit your locations about once a week for Propane in my RV... This experience was the most friendly and efficient visit I've ever had of any UHaul experience. I was pleasantly surprised....Alexander L.
Le client n'a pas laissé de commentaire.Randall M. | Expérience générale
I pulled up to a sign that said "When we are open, someone will be right out to assist you." I sat there for 10 minutes waiting. I could see people inside the window, but no one came out. Finally, I called the local number and was told, just leave the keys in the truck and we'll send you an email confirming the drop. I have had bad experiences doing this before where it is later claimed the tank wasn't full or the vehicle was damaged, so I was not comfortable with this, but did it anyway as I had a ride waiting. Fortunately, I received an email soon thereafter confirming the drop. Why do you have a sign telling you to wait in the truck when that is not the actual process? Overall, the truck was fine, but the pickup process was absolutely the worst I've ever had.Charles M.
Very limited in local knowledge of weigh stations and numerous items were out of stock.DANIELNORMAN O.
Le client n'a pas laissé de commentaire.Gregory H. | Expérience générale
Matias the GM was amazing. After a long and challenging day he went above and beyond to address my concerns and found a solution to my problem. The place is great and clean and very Easy to access.Jonathan B. | Premières impressions
It was perfect! Nice personnel!!!DANIEL H.
Le client n'a pas laissé de commentaire.CARMEN WALLACE P.
Le client n'a pas laissé de commentaire.TERRIKATAMIKA V.
Le client n'a pas laissé de commentaire.ABHIRAM REDDY P.
Le client n'a pas laissé de commentaire.FRANCISB D.
Other than the slightly rude person who checked us in, the shotgun shell found in the bed of our rental truck, and the fact that we were given the keys to the wrong truck, we would go to this facility to rent a UHaul truck again. It is convenient and clean.William V.
Le client n'a pas laissé de commentaire.Michael B. | Premières impressions
Matt and his staff make working with Uhaul as easy as pie. I needed a lot of help moving equipment off of my truck and Matt and his team cheerfully helped me out!ROBERTWILLIAM O.
You may be wondering how a place without clean and well-maintained Equipment could get an above-average. I was supposed to rent a truck in Reston. 4 hours before my move, long after all my help has been lined up, a very rude manager from the Reston location called and said that he would unilaterally delay my truck pick up by approximately 3 hours, leaving me with no time to finish my pack out before the snow. I pointed out that I couldn't reschedule the help that I booked. He didn't care. He rudely cancelled the order when I further protested. I called U-Haul at a national number and they sent me to Herndon. The folks at the Herndon location were polite and professional. Unfortunately, the first truck they gave me wouldn't start. They rushed to get me a second truck. That one smelled of cigarette smoke, but I took it because I was at this point late for my moving help and had no choice. Given the circumstances, particularly the last minute rental, I think the Herndon folks did a great job. As for the Reston location, I later checked its reviews online and saw that it only has two stars! It is clear that I am not the only person to have a horrible experience there. I have to ask, why do you let it carry your brand name? It makes U Haul look terrible!STEVEN S.
Staff worked with me when I did not have wires to attach the trailer. Helpful, patient. I am very appreciative!SHARALYNN C.
Le client n'a pas laissé de commentaire.FRANCISB D.
they charged much more than what they told meHECTOR V.
Le client n'a pas laissé de commentaire.Kimberley A.
Le client n'a pas laissé de commentaire.KAMISHACHANEL B.
Le client n'a pas laissé de commentaire.Rachel M.
Le client n'a pas laissé de commentaire.ROYCEBACKMOON K.
Le client n'a pas laissé de commentaire.Benjamin M.
Le client n'a pas laissé de commentaire.Vernetta M. | Expérience générale
Le client n'a pas laissé de commentaire.WHITNEY NICOLE B. | Premières impressions
Matias is really cordial and helpful. Good asset and good responderOscar S. | Expérience générale
The manager, Matt at this facility is top notch. Great customer service and always helpful.Janet D. | Expérience générale
Cynthia was a huge help. She was great and got me out of a pinch. MerciSimon E. | Expérience générale
Le client n'a pas laissé de commentaire.Michael A. | Expérience générale
Le client n'a pas laissé de commentaire.MIKE F. | Expérience générale
Le client n'a pas laissé de commentaire.anne p. | Premières impressions
The staff at this location are knowledgeable and friendly, had no issues at all.ashley h. | Expérience générale
I was extremely pleased with the facility in Herndon! Clean, a lot of safety measures, and the staff was easy to work with. Fortement recommandé!Katie K. | Expérience générale
Very very clean facility, impressive!!!!!Peggy S. | Premières impressions
Le client n'a pas laissé de commentaire.Rhina R. | Expérience générale
Fantastic customer service and friendly staff.Matthew B. | Expérience générale
Le client n'a pas laissé de commentaire.sandra m. | Expérience générale
Very clean facility. Friendly staff. Totally recommend this facilityJohn W. | Premières impressions
Matias runs a tight ship.CHRIS S. | Expérience générale
Our family still uses this location for storage. We enjoy working with the Manager Matt and the staff. Best U-Haul location we have used in the area. We have used other locations. Thank you so much! We continue to use your services and enjoy working with you.Daniel G. | Expérience générale
Dear Customer Services, I left the storage on June 2nd. So, why you charge me 119 $for this month. There is something wrong? I'm out of country and I sent an email couple of day ago and I didn't receive any response. Sincerely Khalilkhalil A. | Expérience générale
Great experience all around.ron b. | Expérience générale
Staff was great.todd b. | Premières impressions
Good products can only survive with good people! This location has a group of good people, which I believe are managed by an excellent leader/manager. I enjoy using this location, the cost, and most important the people are wonderful. Rare find, I suggest you clone this model, leadership process to implement across your brand. I wish I could find these types of people and management in our operation.Daniel G. | Premières impressions
I'd like to thank Matt for his help - he was very prompt with my requests and made sure I had everything I needed. The rest of the staff at the facility are also very helpful and friendly. Merci.Anita B. | Expérience générale
Matias was outstanding, the facility is exceptional and this is the best moving/storage experience I’ve had to date.Hallie S. | Premières impressions
Site was organized and clean and staff member was friendly, however staff member was left alone to manage all customers and store alone, on a Saturday. This lead to very long lines and wait times, which could have been avoided if there was even one more staff neither to help. Staff member also struggled to manage uhaul truck/ trailer pick up and drop off as well as purchases and storage reservations as they were alone.Ritu G. | Premières impressions
Matt and his team were outstanding! We are switching from CubeSmart and it is clear to see the U-Haul facility is better kept, etc. Plus we will save more than 200 $per month. Could not be happier! Merci!Ronald M. | Premières impressions
The reason I gave you this rating is because your carts are too small. In addition, only one elevator is large enough to adequately move furniture. This makes the moving in and out extremely difficultAdele F. | Premières impressions
Very pleased with the facility, security and employees. Matt did an exceptional job, was very personable and accommodating. He acquainted me with the building and made me feel welcomed. Five stars!rosemarie f. | Premières impressions
I would like to rate this location as 5 star! General manager, Matias, is a great guy to work with! He is very customer service oriented as other his colleagues. Uhaul was one my best experiences!Bauyrzhan A. | Expérience générale
all goodChandler H. | Premières impressions
Friendly staff and always answer all my questionsHULAIMATU B. | Expérience générale
Great costomer serviceAlvaro v. | Premières impressions
very unhappy that we had paid through the month but when we got the items out of storage half a month ahead of schedule we did not get the half of month that was not used or needed but prepaid backpeter n. | Expérience générale
The best facility. Extraordinary services.Maranda Y. | Expérience générale
They are doing fineCESAR L. | Premières impressions
excellentJohn B. | Expérience générale
Friendly staff. Clean facility.nick l. | Expérience générale
During my move, I also stored items at Publlc Storage/Tysons and there is no comparison between them. This Uhaul facility is clean, well lit, carpeted, & has 100 % AC & steel partitions-not drywall!Thomas Z. | Expérience générale
Nice experienceAMR A. | Expérience générale
Matius was great to work with. A true asset to the business.Paul N. | Expérience générale
Matias was incredibly helpful - going above and beyond on a number of occasions including helping us lift some goods when our movers failed to show up.Antonio M. | Expérience générale
Great location and top notch customer service. We called ahead to place our reservation and the customer service agent Molly was so kind and helpful!peter b. | Premières impressions
The representative Matias Pavese offered great customer service, answered my inquiries and went home feeling fortunate I had come to Uhaul for my needs.Sherri H. | Premières impressions
S.O.ALLEN B. | Expérience générale
Matt (Mathias) is incredible. He works to solve customer problems and treats his customers in an extremely friendly manner. The location might be a bit out of the way, but it's worth it.Jeffrey I. | Expérience générale
Facilities were surprisingly clean, and office was neat and well-stocked. Matias was great to deal with. He was kind, informative, and efficient, which is difficult to maintain on such a busy day.Nathaniel B. | Expérience générale
Very smooth transaction and I couldn't feel better about it. Matt's a great guy.john l. | Premières impressions
I received good service from this facilit.Robert P. | Expérience générale
Matias was very attentive and helpfulHOLLEIGH S. | Premières impressions
Matt Made my experience stress free his staff is amazing always helpful and kind they go above and beyond to assist you. I look forward to referring and working with Matt in the future.LATIFA B. | Expérience générale
Great: staff, location, and price. Overall, easy to work with. We still kept a unit and our continued business with uhual. Thank you very much! We really enjoy working with Matt and the staff.Dan G. | Expérience générale
Our car was stored at your facility and the battery went dead, the staff first helped try to jumpstart the car, and then drove me to a nearby store to buy a new battery and helped install it. Great!daniel c. | Expérience générale
I had an easy and great check in experience at this location. I had my belongings moved in fast and it was convenient.Robert P. | Premières impressions
I had the opportunity to interact with all the staff and they were all outstanding!GEORGE J. | Expérience générale
Customer service was excellent he did exactly what he was supposed to do and gave me exactly what I needed I don’t know the gentleman’s name but he was excellentJOHN B. | Premières impressions
Matt really focused on our needs and made sure we got what we wanted.David C. | Réservation
The u-haul people who helped me were extremely helpful and informative in response to all my questions. All negative thoughts are due to it being an in progress conversion of a commercial building.John C. | Réservation
Matt is very professional and an overall great guy. He was able to answer all my questions and address any concerns I had. He also informed me of MovingHelp.com which saved me a lot of money.tearia b. | Réservation
15 foot truck does not hold two bedroom apartment as advertised. Furniture protectors I rented were wet and dirty. Storage space is clean and adequate.Laura E. | Réservation
good experience.Praveen K. | Expérience générale
Amazing customer service. Everyone I interacted with was super helpful and friendly.Shawn O. | Expérience générale
I was running late and wasn't sure if I would make it to check in on time. They reassured me that they would work with me when I got into town. Facility was clean and customer service was great!Shawn O. | Réservation
Great serviceEgan C. | Expérience générale
People there are friendly and very helpful.IBRAHIM A. | Expérience générale
HORRIBLE EXPERIENCE. Elevators malfunctioned. Staff weren't available even DURING business hours at move-in to troubleshoot problems. Employee dismissive and uncooperative at move-in.adan l. | Expérience générale
Great Service...Egan C. | Réservation
Matt was friendly and very helpful with my move in. Faculty is clean and very comfortable temperature.Jonathan H. | Réservation
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
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