Le client n'a pas laissé de commentaire.KENNETH R.
Customer Reviews for U-Haul Moving & Storage of Herndon
Pour nous contacter
Herndon, VA 20171
(28 to McLearen Rd turn onto Towerview Rd turn onto Park Center Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.PETER M.
Le client n'a pas laissé de commentaire.Aman C.
Great overall experience. Everyone I spoke with or interacted with was friendly, helpful, professional. Would definitely recommend to anyone! Super easy too.Julie A.
Trailer drop off was easy. I was very please with the after hours drop off option. This really saved us a huge headache!Dawn M.
Excellent customer service. Was promptly taken care of.Mark H.
The staff that helped me during pick up and drop off were great and answered all of my questions. I was in and out quickly. Also, after I received my bill via email, I had to call to have a charge removed for a dolly that I didn't use. I was on and off the phone in under a minute and the charges were taken off. Great service.TIMOTHY F.
The staff provided excellent service. ðŸ™ŒREGINALD H.
Excellent service grateful to have you thank you and I will recommend you with friendsMARVYN L.
Car wasn't completely clean and the tank wasn't completely full so I overpaid to fill itPARHAM P.
Le client n'a pas laissé de commentaire.Ben T.
Le client n'a pas laissé de commentaire.Christina P.
Le client n'a pas laissé de commentaire.VAIBHAV C.
Best Uhaul location I have ever been to. Please make them all like thisBOBBYRAY R.
Great location, great team! Nothing to improve.KEVINJOSEPH M.
Le client n'a pas laissé de commentaire.FRANCISCO V. | Premières impressions
Customer focused, very helpful with clear communication and guidance provided. One of the best location in all aspect. Keep the good work going.Sudheesh T. | Expérience générale
Le client n'a pas laissé de commentaire.Anna G.
Le client n'a pas laissé de commentaire.Krunal P.
Le client n'a pas laissé de commentaire.OMAR G.
Everything was great :)CHARLES R.
Le client n'a pas laissé de commentaire.David B.
My equipment pick-up and return went without a hitch. Be sure to coordinate all your details online before doing business so that management can quickly process you in and out. The staff is friendly and knowledgable about their business. I will return as needed.DANIEL T.
Le client n'a pas laissé de commentaire.MICHAEL W.
Le client n'a pas laissé de commentaire.Priscilla K.
Le client n'a pas laissé de commentaire.symone d. | Expérience générale
Utility dolly not requested but present in vehicle and charged (I did not use it and assumed it was included in rental.). Appliance dolly ordered and charged and was supplied separately and was very helpful. Perhaps the wrong dolly was pre-loaded.PAULALAN T.
Le client n'a pas laissé de commentaire.RICHARD O.
All staff was friendly and knowledgeable and my experience was excellent, would not hesitate to use this location and would recommend to anyone! Merci.EDWARDPAUL F.
Excellent friendly and knowledgeable service when picking up and returning the trailer.DUANE M.
Le client n'a pas laissé de commentaire.William E.
Le client n'a pas laissé de commentaire.Giancarlo L.
My overall experience was excellent however when moving out there was only a single functioning elevator and even it was uncertain that it was going to work. With multiple people using the elevator it was rather inconvenient to get access to my room.Duane M. | Expérience générale
Nice people and excellent servicePaul B.
very humble customer focused with a helping hand attitude. Keep it upSudheesh T. | Premières impressions
Le client n'a pas laissé de commentaire.DWAYNEEDWARD P.
Le client n'a pas laissé de commentaire.McKinney E. | Premières impressions
Le client n'a pas laissé de commentaire.MARY M.
Le client n'a pas laissé de commentaire.Mengizem T. | Premières impressions
I had no issues with this rental experience!PAUL T.
Nice placeRussell R. | Expérience générale
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Robert F.
Le client n'a pas laissé de commentaire.OTTO F.
Le client n'a pas laissé de commentaire.ALLISONLYNN R.
Le client n'a pas laissé de commentaire.GERARDO A.
Le client n'a pas laissé de commentaire.Harold R.
More inventory of trucksTRACY E.
Le client n'a pas laissé de commentaire.NURIA GALE H.
Le client n'a pas laissé de commentaire.Richard S.
Le client n'a pas laissé de commentaire.Ben T.
Le client n'a pas laissé de commentaire.Phillip R.
Le client n'a pas laissé de commentaire.ROBERT L.
Check-in was completed in a very timely manner!James R.
Le client n'a pas laissé de commentaire.ROBERTALAN D.
Matt the manager & Kai at U-Haul Storage Facility of Herndon made my experience a great one. I highly recommend this storage facility for renting uhaul truck for transport or for storage. I used both, the facilities are very clean & easy to access snd very reasonable. Both Matt & Kai have an excellent attitude and are very courteous, respectful and professional. I hope the owners of U-Haul realize what good employees they both are. That seems to be hard to come by now a-days. I will return In The future if I should ever need them again. I want to wish Matt & Kai both a Merry Xmas & Happy New Year. Sincerely, Helen WhiteHelen W. | Expérience générale
Le client n'a pas laissé de commentaire.Bryan A. | Expérience générale
Always great ðŸ‘ peopleDARRYL J.
Le client n'a pas laissé de commentaire.Oscar S.
Facility was fine. Truck I was assigned smelled like old sweat in the cab. Windshield leaked in rain. Outside mirrors could not be adjusted. Loud road noise. Front left turn light kept falling off.MICHAEL W.
Matias shows ownership and will do everything within his power to accommodate people. I asked for a spur of the moment rental right before closing and he delivered. I am very appreciative of him, and I know I can reach out to him and get the exact answer I need. I highly recommend this facility and Matias.CONNOR LEE C.
It was fine, everything went smoothly.,James T.
Le client n'a pas laissé de commentaire.DONALDJOSEPH C.
I've always been happy with U-Haul but this experience was better than expected. Everything about this event was positive. The facility, the people and the service were all excellent. I look forward to coming back and using them again.MICHAELFRANCIS W. | Premières impressions
The equipment was great, the facility was spotlessly clean, and everyone I interacted with was very friendly and professional. This is a flagship location for your brand!MICHAEL ANTHONY M.
The service person who helped me with my order, Kai, was extremely friendly and conversational. She helped me work with my strange situation and made things as smooth as possible, and she was a pleasure to work with.CARY R.
Le client n'a pas laissé de commentaire.David C.
Nice personsMAXIMOJOSE E.
Thank you for your excellent serviceKYEONGSOOK O.
Le client n'a pas laissé de commentaire.RAJESHB S.
Le client n'a pas laissé de commentaire.Nathan S.
Le client n'a pas laissé de commentaire.CESARC P.
Nice attention and very friendly ,CESAR P. | Premières impressions
Le client n'a pas laissé de commentaire.BRIANMATTHEW C.
Match the key holder to the truck-- I had a hard time figuring out which truck to drive!THEODORET SUNG-Y W.
Both pickup and dropoff were quick and easy. Your hard working young staff were very friendly and easy to deal with.Jeffrey W.
Le client n'a pas laissé de commentaire.CHRISTOPHERKARL S.
But not all was ok. I made a reservation, at 1 am I noticed that was canceled. I contacted by chat and they said, oh let me fixed, instead of 7 am they put 9 am. I was at 8 at the location and I couldn't pick up the truck. I called again, the representative fixed, but still I couldn't get the truck. I talk to one person who was walking on the place, the associate told me that he can't do anything. At the end I lost one hour, the helpers were already at home and I had to pay them for a time that we lost. Next time, I will think twice. On the other hand, the lady at the office was amazing, she got muy frustration and help me as faster as she can. She was above and beyond.RENZOERNESTO C.
Le client n'a pas laissé de commentaire.EPES MONCURE N.
Le client n'a pas laissé de commentaire.Dylan D.
We will continue to use Park Center U-Haul and recommend to this location to others.BRIAN G.
Matías was very helpful all the time. The gentleman who received my rental truck last night was also very helpful. Merci.ANNETTE m. | Premières impressions
Le client n'a pas laissé de commentaire.Richard E.
Seemed a little understaffed, maybe. I have had to wait over a minute, more than once, for someone to appear at the front desk. It would be nice to be greeted immediately at the front desk and then told kindly, in person, to wait if needed.KATHRYNDAY L.
Room was not ready The lock was and still missing manager supposed to call me and give me the lock!… i have to use my own lock… When i call Costumer service la lady did not know how manage the situationElmer C. | Online Move In
Le client n'a pas laissé de commentaire.LUCIEM DANILO M.
Matt was awesomeANURAG S.
Le client n'a pas laissé de commentaire.WILLIAM S.
Le client n'a pas laissé de commentaire.Maingerel M.
Website was easy to locate UHaul site that installed trailer hitches. The process only took a couple of hours. Mast was willing to answer questions.Gary G.
when they moved my location I had no idea it was literally miles away. Using the app and links provided for pick up just sat and spun. I could not connect. we called for support and got none. Said they would call us. I had a set amount of time for help and they were calling asking us to hurry or they would leave. going so far away from where I reserved and then not getting help was horrible. My brother finally was able to connect, got a phone call and asked for help and was told no she could only confirm the second number. finally got the code and the box wouldn't open. called again, got no help. after pulling and banging on the box, it finally opened. NEVER AGAIN!!!!!!!!Joy B.
During checkout the U-Haul representative stated â€œyou got the last oneâ€ meaning the 6x12 trailer. I said yes they seem to be rented out everywhere and that I don't normally rent from this location. Checkout and hookup were good. 1 hour later I received a call from the representative that checked me out. He demanded that I bring the trailer back stating they gave me the wrong one. I checked the contract and the serial number and license plate matched. I refused as I was already 30 minutes away through rush hour traffic. The regional manager then called from +1 (703) 656-6093 and demanded I bring the trailer back as well. I told him we have a valid contract and I am already 40 miles away at that point. He hung up. My Aunt manages a U-Haul dealer, validated my contract, and described this particular dealer as a â€œshit showâ€. She described this as completely unacceptable. Even if I had been 5 minutes away I would not have brought the trailer back based on the demanding and downright rude nature of both the representation and regional manager. When I returned the trailer I asked for an explanation. The representative that checked me out happened to be there and could not look me in the face when he stated it was a one way trailer the gave me and I was suppose to get an in town trailer. I will not rent from this location again, but will certainly overlook this experience as U-Haul has always been great to rent from over the years.DAVIDCHARLES C.
Nothing!! You all have an awesomely streamlined process for renting equipment! Thank you!!LESLIE ADAMSON S.
Give offers with free mileageKelly R.
Le client n'a pas laissé de commentaire.Kierra J.
Le client n'a pas laissé de commentaire.DERRICK S.
Pick up and drop off very easy. Employees were friendly and helpful. The truck was older, missing the drivers sunshade, had no washer fluid and a dirty windshield . I notified the staff when I returned it.THOMASRAYMOND W.
Very very old truckGenti K.
Le client n'a pas laissé de commentaire.JAMESCHARLES M.
This is me just throwing a random idea, since I do not know the ins and outs of hitch installation. But it would be nice, if feasible, that an on-site/at-home installation could be an option (maybe for an extra convenience fee). The store and the employees were all fantastic and super awesome; that idea was me throwing a thought with no clue of the process.Jonathan D.
You changed my account. My name is Robb Mitchell, not Bradley Kelley. I cannot find reservations prior to 25 September.BRADLEY THANE K.
Great job, Uhaul! Please give Wilmington NC more staff help!!!! I had to call them 8 times to get my boxes scheduled for pick-up. I was always on hold and when someone picked up my call, the call had just bounced back to them because Wilmington NC never could answer. :(Karen S.
Le client n'a pas laissé de commentaire.NANCY N. | Expérience générale
Le client n'a pas laissé de commentaire.VERNON J.
The whole transaction went smoothly from beginning to end .Tia H. | Premières impressions
Le client n'a pas laissé de commentaire.Peter K.
My U-Haul reservation, picking up the truck and auto transport experience in West Des Moines, IA was very very bad. U-Haul should Say what it mean, and mean what it. I am very disappointed that I was overcharged for the truck when I got there to pick it up. When I booked the reservation, I was told that the 20 foot truck was given to me on a discount rates, including my AARP discount for $930 including the tow dolly. The vehicle transport was $215 but I ended up paying more than I was told when I reserved the truck and auto transport. On the day of picking up the truck and the auto transport, I was told that the auto transport was not available at the location where the truck was. I was told that the auto transport was an hour away in another city. The inconsistency of U-Haul staff not being fair and reliable cost me pain and suffering and lost of income. When I reached to my location in Herndon, VA, U-Haul again inconvenient me by changing the previous drop-off location on my contact and asked me to deliver the truck and auto transport to a new location. After I dropped off the truck and equipment and U-Haul staff signed for them at the new location, I was repeatedly called and harassed about the auto transport by U-Haul staff. I hope something is done to correct the bad business I experience from U-Haul.Emmanuel P. | Expérience générale
I hope something is done (financially or 50 % refund) to make it up for the bad business I experience form U-Haul on this one-way, out of state rental. Hope to hear from you. My cell is 571-721-8328Emmanuel P.
Custermer service is one of the best ones I gotten in a long time since I've been a Custermer with U-HualMANUEL S.
Get more staff onsite. Wait time in line was not reasonable.Jason S.
The manager at this location (Matt?) was very helpful and made sure we were very well taken care of. Very welcoming environment.Connor C. | Premières impressions
The manager at this location is top shelf. Was very helpful and made sure we were well taken care of.Connor C.
Le client n'a pas laissé de commentaire.Mayank S.
The general manager at this location was amazing! I had many issues with my move and he was very caring and unbothered by my chaos. He was helpful and I would highly recommend!Iasyia M. | Premières impressions
Le client n'a pas laissé de commentaire.HAMDIABDEL A.
the agent that assisted us was a rock starJASON N.
The truck was making loud squeaking sounds when turning the steering wheel in parking lots. Sounds like the streering assembly needs maintenance. It had 140 000 mi on it. Also the steering when driving 40-50mph was very sloppy. It took a lot of energy to keep it in the lane. Possible safety issue? Also I couldn't find any drop box for the key when I returned it. But after a couple minutes someone came out and got it.JONATHAN LEE H.
Le client n'a pas laissé de commentaire.STEPHEN M.
Le client n'a pas laissé de commentaire.ADAMMUSTAFA S.
Le client n'a pas laissé de commentaire.Jeffery A. | Online Move In
Le client n'a pas laissé de commentaire.Sarvani R. | Expérience générale
very satisfy staff is very great and help full specially Matias and i do recommend to all definitely go to themATIF I. | Expérience générale
Wasn't clear that alarm would remain disarmed until you re-entered your code. Thought it was on timer. Other than that, it went smoothly.Richard B. | Online Move In
Le client n'a pas laissé de commentaire.Sreenivas Reddy C. | Premières impressions
Staff is incredibly helpful and very friendly. Would love 24-hour access, but I'm perfectly fine with current hours.Suzanne P. | Premières impressions
Le client n'a pas laissé de commentaire.jarret l. | Premières impressions
Le client n'a pas laissé de commentaire.Arya S. | Online Move In
Le client n'a pas laissé de commentaire.JONATHANCRAIG H. | Premières impressions
Mathias had gone out of his way to help me get sn outdoor i it he wash tight on top of. He is an outstanding manager and your company should be very proud to have such a dedicated employee. I just moved from Fla and had such. Big ordeal working with the PCk Rat storage facility. I will never use them ever again. I am 71 I should have listen to my daughter and rented a uhaul like we first plan it would have saved us a lot of Headaches & money. I have been To a couple other UHaul facilities and none compare to the cleanliness & positive attitude Mathias has. He is awesome! Helen WhiteHelen W. | Premières impressions
Liked the fact I could get a live person on the phone. Matt helped me with several question by phone and also at the facility. Nicely done. Ben T. | Premières impressions
Impeccably clean property, very friendly and courteous customer service.MICHAEL M. | Premières impressions
Le client n'a pas laissé de commentaire.Henry K. | Online Move In
Le client n'a pas laissé de commentaire.Matthew B. | Premières impressions
Le client n'a pas laissé de commentaire.AARON M. | Premières impressions
I think I can make it work, however the dimensions are definitely not as advertised. I even measured. It's supposed to be 10X8X8 but it actually measures out to 9,5X7,5X7.5. Also there are only two parking spots provided in front of the loading area. The rest of the area is no parking for fire fighters. There's literally nowhere else to park to load/unload items. This seems crazy to me. I will have to come at odd hours so I can get a spot. I tried to unload items but there was no parking so I had to come back. Why wouldn't they have made more parking for customers loading and unloading items? Or even put that entrance in a more accessible area? Not designed well. Also the elevators are very small. Can barely fit the carts you provide into the elevator. Thank goodness I don't have large items because there's no way I'd even get them on the elevator.Bryan A. | Premières impressions
Le client n'a pas laissé de commentaire.Tory B. | Premières impressions
Everyone has been very accommodating. The facility is well-kept, and well stocked with all the necessities. I initially went to this particular uhaul to rent a trailer for an extended period of time, but while talking with Matt the owner, I decided to also rent a storage unit. Best decision! I left the dirty and over priced facility to store some extra things at his storage facility. Very pleased overall! This facility also offers a huge range of new rental trucks and trailers.Jaclyn W. | Premières impressions
Very easy and fast service staff.and very nice and neetATIF I. | Premières impressions
Le client n'a pas laissé de commentaire.Kerri J. | Premières impressions
Le client n'a pas laissé de commentaire.SHERRY S. | Premières impressions
My only concern is that the unit is supposedly "climate controlled" but the unit was very, very hot. If it's like that the next time I visit I will not be happy.Catherine C. | Premières impressions
Nicole was extremely knowledgeable and helpful in tenting my unit.Sheri S. | Premières impressions
I had 3 different storages before this that morning, and without any hesitation made my decision to stay with Uhail. Staff was unbelievably helpful respectful and was even nice to show the way to my storage unitelena w. | Premières impressions
Le client n'a pas laissé de commentaire.Jeanne M. | Premières impressions
The manager was very cordial and very friendly. He explained everything and took his time to explain the safety of the vehicle. Now U-haul will be my first choice of rentingABDOOLHAYEAMODE I. | Premières impressions
Le client n'a pas laissé de commentaire.Michael L. | Premières impressions
Le client n'a pas laissé de commentaire.ABDULKAWINAJIB H. | Premières impressions
The entire move in process was very pleasant. I especially found it helpful being able to unload the truck indoors. Thank you for such friendly assistance.SUZANNEMARIE P. | Premières impressions
Le client n'a pas laissé de commentaire.Tiaira G. | Premières impressions
Matias the GM was amazing. After a long and challenging day he went above and beyond to address my concerns and found a solution to my problem. The place is great and clean and very Easy to access.Jonathan B. | Premières impressions
Le client n'a pas laissé de commentaire.Michael B. | Premières impressions
Le client n'a pas laissé de commentaire.anne p. | Premières impressions
Very very clean facility, impressive!!!!!Peggy S. | Premières impressions
Staff was great.todd b. | Premières impressions
Matt and his team were outstanding! We are switching from CubeSmart and it is clear to see the U-Haul facility is better kept, etc. Plus we will save more than $200 per month. Could not be happier! Merci!Ronald M. | Premières impressions
The reason I gave you this rating is because your carts are too small. In addition, only one elevator is large enough to adequately move furniture. This makes the moving in and out extremely difficultAdele F. | Premières impressions
Very pleased with the facility, security and employees. Matt did an exceptional job, was very personable and accommodating. He acquainted me with the building and made me feel welcomed. Five stars!rosemarie f. | Premières impressions
all goodChandler H. | Premières impressions
Matias was very attentive and helpfulHOLLEIGH S. | Premières impressions
Customer service was excellent he did exactly what he was supposed to do and gave me exactly what I needed I don’t know the gentleman’s name but he was excellentJOHN B. | Premières impressions
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