Le client n'a pas laissé de commentaire.RAJESHB S.
Customer Reviews for U-Haul Moving & Storage of Herndon
Pour nous contacter
Herndon, VA 20171
(28 to McLearen Rd turn onto Towerview Rd turn onto Park Center Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Nathan S.
Le client n'a pas laissé de commentaire.CESARC P.
Nice attention and very friendly ,CESAR P. | Premières impressions
Le client n'a pas laissé de commentaire.BRIANMATTHEW C.
Match the key holder to the truck-- I had a hard time figuring out which truck to drive!THEODORET SUNG-Y W.
Both pickup and dropoff were quick and easy. Your hard working young staff were very friendly and easy to deal with.Jeffrey W.
Le client n'a pas laissé de commentaire.CHRISTOPHERKARL S.
But not all was ok. I made a reservation, at 1 am I noticed that was canceled. I contacted by chat and they said, oh let me fixed, instead of 7 am they put 9 am. I was at 8 at the location and I couldn't pick up the truck. I called again, the representative fixed, but still I couldn't get the truck. I talk to one person who was walking on the place, the associate told me that he can't do anything. At the end I lost one hour, the helpers were already at home and I had to pay them for a time that we lost. Next time, I will think twice. On the other hand, the lady at the office was amazing, she got muy frustration and help me as faster as she can. She was above and beyond.RENZOERNESTO C.
Le client n'a pas laissé de commentaire.EPES MONCURE N.
Le client n'a pas laissé de commentaire.Dylan D.
We will continue to use Park Center U-Haul and recommend to this location to others.BRIAN G.
Matías was very helpful all the time. The gentleman who received my rental truck last night was also very helpful. Merci.ANNETTE m. | Premières impressions
Le client n'a pas laissé de commentaire.Richard E.
Seemed a little understaffed, maybe. I have had to wait over a minute, more than once, for someone to appear at the front desk. It would be nice to be greeted immediately at the front desk and then told kindly, in person, to wait if needed.KATHRYNDAY L.
Room was not ready The lock was and still missing manager supposed to call me and give me the lock!… i have to use my own lock… When i call Costumer service la lady did not know how manage the situationElmer C. | Online Move In
Le client n'a pas laissé de commentaire.LUCIEM DANILO M.
Matt was awesomeANURAG S.
Le client n'a pas laissé de commentaire.WILLIAM S.
Le client n'a pas laissé de commentaire.Maingerel M.
Website was easy to locate UHaul site that installed trailer hitches. The process only took a couple of hours. Mast was willing to answer questions.Gary G.
when they moved my location I had no idea it was literally miles away. Using the app and links provided for pick up just sat and spun. I could not connect. we called for support and got none. Said they would call us. I had a set amount of time for help and they were calling asking us to hurry or they would leave. going so far away from where I reserved and then not getting help was horrible. My brother finally was able to connect, got a phone call and asked for help and was told no she could only confirm the second number. finally got the code and the box wouldn't open. called again, got no help. after pulling and banging on the box, it finally opened. NEVER AGAIN!!!!!!!!Joy B.
During checkout the U-Haul representative stated â€œyou got the last oneâ€ meaning the 6x12 trailer. I said yes they seem to be rented out everywhere and that I don't normally rent from this location. Checkout and hookup were good. 1 hour later I received a call from the representative that checked me out. He demanded that I bring the trailer back stating they gave me the wrong one. I checked the contract and the serial number and license plate matched. I refused as I was already 30 minutes away through rush hour traffic. The regional manager then called from +1 (703) 656-6093 and demanded I bring the trailer back as well. I told him we have a valid contract and I am already 40 miles away at that point. He hung up. My Aunt manages a U-Haul dealer, validated my contract, and described this particular dealer as a â€œshit showâ€. She described this as completely unacceptable. Even if I had been 5 minutes away I would not have brought the trailer back based on the demanding and downright rude nature of both the representation and regional manager. When I returned the trailer I asked for an explanation. The representative that checked me out happened to be there and could not look me in the face when he stated it was a one way trailer the gave me and I was suppose to get an in town trailer. I will not rent from this location again, but will certainly overlook this experience as U-Haul has always been great to rent from over the years.DAVIDCHARLES C.
Nothing!! You all have an awesomely streamlined process for renting equipment! Thank you!!LESLIE ADAMSON S.
Give offers with free mileageKelly R.
Le client n'a pas laissé de commentaire.Kierra J.
Le client n'a pas laissé de commentaire.DERRICK S.
Pick up and drop off very easy. Employees were friendly and helpful. The truck was older, missing the drivers sunshade, had no washer fluid and a dirty windshield . I notified the staff when I returned it.THOMASRAYMOND W.
Very very old truckGenti K.
Le client n'a pas laissé de commentaire.JAMESCHARLES M.
This is me just throwing a random idea, since I do not know the ins and outs of hitch installation. But it would be nice, if feasible, that an on-site/at-home installation could be an option (maybe for an extra convenience fee). The store and the employees were all fantastic and super awesome; that idea was me throwing a thought with no clue of the process.Jonathan D.
You changed my account. My name is Robb Mitchell, not Bradley Kelley. I cannot find reservations prior to 25 September.BRADLEY THANE K.
Great job, Uhaul! Please give Wilmington NC more staff help!!!! I had to call them 8 times to get my boxes scheduled for pick-up. I was always on hold and when someone picked up my call, the call had just bounced back to them because Wilmington NC never could answer. :(Karen S.
Le client n'a pas laissé de commentaire.NANCY N. | Expérience générale
Le client n'a pas laissé de commentaire.VERNON J.
The whole transaction went smoothly from beginning to end .Tia H. | Premières impressions
Le client n'a pas laissé de commentaire.Peter K.
My U-Haul reservation, picking up the truck and auto transport experience in West Des Moines, IA was very very bad. U-Haul should Say what it mean, and mean what it. I am very disappointed that I was overcharged for the truck when I got there to pick it up. When I booked the reservation, I was told that the 20 foot truck was given to me on a discount rates, including my AARP discount for 930,00 $ including the tow dolly. The vehicle transport was 215,00 $ but I ended up paying more than I was told when I reserved the truck and auto transport. On the day of picking up the truck and the auto transport, I was told that the auto transport was not available at the location where the truck was. I was told that the auto transport was an hour away in another city. The inconsistency of U-Haul staff not being fair and reliable cost me pain and suffering and lost of income. When I reached to my location in Herndon, VA, U-Haul again inconvenient me by changing the previous drop-off location on my contact and asked me to deliver the truck and auto transport to a new location. After I dropped off the truck and equipment and U-Haul staff signed for them at the new location, I was repeatedly called and harassed about the auto transport by U-Haul staff. I hope something is done to correct the bad business I experience from U-Haul.Emmanuel P. | Expérience générale
I hope something is done (financially or 50 % refund) to make it up for the bad business I experience form U-Haul on this one-way, out of state rental. Hope to hear from you. My cell is 571-721-8328Emmanuel P.
Custermer service is one of the best ones I gotten in a long time since I've been a Custermer with U-HualMANUEL S.
Get more staff onsite. Wait time in line was not reasonable.Jason S.
The manager at this location (Matt?) was very helpful and made sure we were very well taken care of. Very welcoming environment.Connor C. | Premières impressions
The manager at this location is top shelf. Was very helpful and made sure we were well taken care of.Connor C.
Le client n'a pas laissé de commentaire.Mayank S.
The general manager at this location was amazing! I had many issues with my move and he was very caring and unbothered by my chaos. He was helpful and I would highly recommend!Iasyia M. | Premières impressions
Le client n'a pas laissé de commentaire.HAMDIABDEL A.
the agent that assisted us was a rock starJASON N.
The truck was making loud squeaking sounds when turning the steering wheel in parking lots. Sounds like the streering assembly needs maintenance. It had 140 000 mi on it. Also the steering when driving 40-50mph was very sloppy. It took a lot of energy to keep it in the lane. Possible safety issue? Also I couldn't find any drop box for the key when I returned it. But after a couple minutes someone came out and got it.JONATHAN LEE H.
Le client n'a pas laissé de commentaire.STEPHEN M.
Le client n'a pas laissé de commentaire.ADAMMUSTAFA S.
Le client n'a pas laissé de commentaire.DHAFERABDULMAJEE A.
Le client n'a pas laissé de commentaire.Brie D.
Le client n'a pas laissé de commentaire.Jeffery A. | Online Move In
Le client n'a pas laissé de commentaire.katarina S.
Le client n'a pas laissé de commentaire.AYA ALBERTINE S.
Just plz incentivize the employees there to keep doing how they do! Well run store with trailer and moreADAMTIMOTHY N.
i had calls back to back and i told them repeatedly i apologized i had not returned on time but wow do they not write notes?? I told them the same thing over and over again and over and over again they called that was the only downfall it was annoyingGLADYS LIZETH G.
The truck i was provided wasnt in good condition. Its steering wheel isnt stable. It wobbles & vibrates a lot once truck crosses the 40mph speed. I hope to get better one next time.VAIBHAV J.
Le client n'a pas laissé de commentaire.ASSAADHACHEM H.
Best Uhaul location in NOVA.STEWART L.
I got a flat and spent hours calling and waiting for assistance, to no avail in spite of repeated promises. I finally did it myself (even though not recommended). I was not able to use the vehicle for most of the time. - I declined insurance at pick up but it turned up in the agreement; so I reminded the same person when I returned it. I was told it would be removed but it was not. Total dissatisfaction. The only reason I don't take it forward is that the money involved is not worth the time, but the disappointment and frustration of the experience remains.ANTONIO D.
I was charged for 150 as missing/damage fees. I haven't done any damage , just took vechicle for 2hours and drove only 7 miles. that sure why they have charged this extra 150 $bucks.SUKUMAR M.
My reservation and pickup experience was top-notch! Speedy service, made sure I had the moving pads I added, and walked me through the check-in routine in case I had to return after hours. Best rental experience ever!ROBERT V.
Le client n'a pas laissé de commentaire.Sarvani R. | Expérience générale
Too few customer reps at the counter. Could have speeded up a bit more. But both that were present did a fine job.NIAZ AHMED A.
Le client n'a pas laissé de commentaire.KRUPA RAO A.
Le client n'a pas laissé de commentaire.VIRGINIA S.
Excellent service, the truck was nice and clean. One suggestion, don't put the U-Haul sticker on the window behind the driver, it obstructs the rear-view to some extent.Prakash R.
very satisfy staff is very great and help full specially Matias and i do recommend to all definitely go to themATIF I. | Expérience générale
Le client n'a pas laissé de commentaire.YASIRSALAHELDIN M.
Wasn't clear that alarm would remain disarmed until you re-entered your code. Thought it was on timer. Other than that, it went smoothly.Richard B. | Online Move In
Le client n'a pas laissé de commentaire.BRIANANDRE F.
Radio didn't work in truck.Matthew H.
Le client n'a pas laissé de commentaire.MOHSEN N.
Le client n'a pas laissé de commentaire.Tammy I.
Le client n'a pas laissé de commentaire.Kelsey R.
Keep the good employees you have right now and treat them with respect and pay them well.RADOVAN P.
I can't think of anything. The service is great!Alan C.
Le client n'a pas laissé de commentaire.Jeffrey S.
Le client n'a pas laissé de commentaire.Matt H.
Le client n'a pas laissé de commentaire.Sylvia C.
Le client n'a pas laissé de commentaire.David H.
Excellent customer serviceRichard P.
The customer service person incorrectly charged me an extra mile after I returned the truck even after I showed her a picture of the odometer after I had returned the truck and parked it.PETER P.
Le client n'a pas laissé de commentaire.Robert P. | Expérience générale
Le client n'a pas laissé de commentaire.Brian F.
Le client n'a pas laissé de commentaire.Sreenivas Reddy C. | Premières impressions
Le client n'a pas laissé de commentaire.WALTERALEXANDER R.
Drop off key wasn't clear or accurately described. Had to call 24/7 for help with where to leave the keys. Silver mail slot instead of orange drop off boxâ€¦. Nothing more to recommend.Muriel H.
Le client n'a pas laissé de commentaire.FRED HOWARD D.
Truck was in need of an alignment adjustment. Driving those trucks is hard enough, having one that was out of alignment is a problem.WILLIAMCHASE P.
I think everything works fineJohnny A.
Staff is incredibly helpful and very friendly. Would love 24-hour access, but I'm perfectly fine with current hours.Suzanne P. | Premières impressions
Le client n'a pas laissé de commentaire.Douglas C.
Le client n'a pas laissé de commentaire.Thomas H.
Le client n'a pas laissé de commentaire.James K.
Thank you Matt and Kai.Amine F.
Le client n'a pas laissé de commentaire.Cristian L.
Le client n'a pas laissé de commentaire.jarret l. | Premières impressions
Hard to find the key dropbox at night. It was a black slot on an unlit black door.Joel H.
Had to switch to this location and get a smaller truck than needed, since the Chantilly location disregarded my previous reservation and told me the day before that I would have to drive 40 min out of my way to pick up the truck in a different location. The staff at Herndon were very pleasant and helpful! They explained everything well with the fees and confirmed all information thoroughly. The truck was also freshly cleaned by the time I got it! Very happy with their service.JESSICA F.
I did not expect the pick up to be dirty dusty and it kept turning off when I would stop at a red light I was really unsatisfied and for the price I pay was ridiculous what can I say this is the truthJOSEFINA R.
Matt was very helpful even at a very busy time to start the day. Got me hooked up in no time and got me on my way.Michael B.
Easy Pick up !!JOSEPH T.
Nothing because Everything was excellentKIMBERLY RENE J.
care was taken to install trailer correctly. However, I believe technician did not tighten hitch. I usually re-check the tightness as I am leaving the parking lot or have driven for 1/2 mile or so. It took 5-6 turns to tighten. No worries here, but want to highlight for future consideration. Trailer was fine otherwise.Matthew M.
Excellente expérienceGARRY A.
Continue friendly, helpful service. Your facility is the very best Uhaul location ever: neat, clean, new! Thank you very much!!Karen S.
Le client n'a pas laissé de commentaire.DARIN RAY B.
The place is huge and it took a lot walking to locate my truck.Emmanuel A.
The truck had "Check Engine Light On" advising of wheels alignment issues. Notified the Office Manager of the issue but was not deemed necessary to fix the problem. I drove that truck at great personal risk because I have to deliver the package in 4 hours at my destination.Henry A.
Le client n'a pas laissé de commentaire.JONATHANCRAIG H.
The personnel were the fastest of all the times I rented.KERRYSTEVEN F.
Le client n'a pas laissé de commentaire.Natasha W.
Le client n'a pas laissé de commentaire.Matthias A.
Le client n'a pas laissé de commentaire.Arya S. | Online Move In
I mentioned this to you when I was there. You app/website is unable to take a picture from my iPhone. We discussed that it was likely a camera permission problem. You should fix it. Bringing up a black camera is not acceptable.Joseph F.
Le client n'a pas laissé de commentaire.JONATHANCRAIG H. | Premières impressions
Mathias had gone out of his way to help me get sn outdoor i it he wash tight on top of. He is an outstanding manager and your company should be very proud to have such a dedicated employee. I just moved from Fla and had such. Big ordeal working with the PCk Rat storage facility. I will never use them ever again. I am 71 I should have listen to my daughter and rented a uhaul like we first plan it would have saved us a lot of Headaches & money. I have been To a couple other UHaul facilities and none compare to the cleanliness & positive attitude Mathias has. He is awesome! Helen WhiteHelen W. | Premières impressions
Liked the fact I could get a live person on the phone. Matt helped me with several question by phone and also at the facility. Nicely done. Ben T. | Premières impressions
Impeccably clean property, very friendly and courteous customer service.MICHAEL M. | Premières impressions
Le client n'a pas laissé de commentaire.Henry K. | Online Move In
I have been conversing with Matthew & Kia over the past couple months regarding a storage facility to rent long term. They have been most helpful and very courteous. I am impressed how well maintain led your storage facility is. One of the nicest UHaul storage units I have ever seen. I am in a waiting list to obtain a outdoor facility. due to my Age & chronic back issues that makes it difficult to go up and down, in & out of the indoor storage facility. I was fortunate enough to get a unit on the second floor near the elevator. I went ahead an signed a copy tract 14 days earlier so I at least be near the elevator. I understand the outdoor units are few and at a premium. I plan to be their long term and it would benefit me to have a outdoor group f level storage unit I would even consider a larger then 10x10 if one comes up before October 1st. My personal belongings are in transit from Fl to arrive on the Sept 17 to the Pack Rat storage facility, Tentatively to be delivered on the Sept. 18th to the UHaul storage facility unit comes up later in Sept I can chsnge the stop off Date up to Oct. 1st.HELEN W. | Premières impressions
Le client n'a pas laissé de commentaire.Stephen S. | Online Move In
Le client n'a pas laissé de commentaire.Matthew B. | Premières impressions
Le client n'a pas laissé de commentaire.CHRIS T. | Premières impressions
Le client n'a pas laissé de commentaire.AARON M. | Premières impressions
Owner was very helpful at check-in, very easy access. We loved the climate controlled bay for unloading and loading our vehicle. Clean, safe and very well-maintained.Amanda S. | Premières impressions
I think I can make it work, however the dimensions are definitely not as advertised. I even measured. It's supposed to be 10X8X8 but it actually measures out to 9,5X7,5X7.5. Also there are only two parking spots provided in front of the loading area. The rest of the area is no parking for fire fighters. There's literally nowhere else to park to load/unload items. This seems crazy to me. I will have to come at odd hours so I can get a spot. I tried to unload items but there was no parking so I had to come back. Why wouldn't they have made more parking for customers loading and unloading items? Or even put that entrance in a more accessible area? Not designed well. Also the elevators are very small. Can barely fit the carts you provide into the elevator. Thank goodness I don't have large items because there's no way I'd even get them on the elevator.Bryan A. | Premières impressions
Le client n'a pas laissé de commentaire.Tory B. | Premières impressions
Best customer service I’ve ever had!! This is a great team!Heather L. | Premières impressions
It was very hot inside of the storage building. It was supposed to be climate controlled but I don't know if that was the case.Jazlyn F. | Premières impressions
Every step of my move was horrible. I don't even know where to begin. At every step of the way uhaul messed something up. They messed up our truck reservation, then our storage unit. We needed 10x20 unit, didn't have that so they said they would give us 2 10x10s, called to confirm they, they had us scheduled for 2 5x10s. Thank goodness that they had 4 5x10s next to each other. Then once we got to our temperature controlled storage unit, the AC was broken and it was 110 degrees indoors with 90 % humidity. Then the cherry on top was that they messed up our drop off location for our truck. All in all a terrible experience.kirsten p. | Premières impressions
Everyone has been very accommodating. The facility is well-kept, and well stocked with all the necessities. I initially went to this particular uhaul to rent a trailer for an extended period of time, but while talking with Matt the owner, I decided to also rent a storage unit. Best decision! I left the dirty and over priced facility to store some extra things at his storage facility. Very pleased overall! This facility also offers a huge range of new rental trucks and trailers.Jaclyn W. | Premières impressions
Very easy and fast service staff.and very nice and neetATIF I. | Premières impressions
Le client n'a pas laissé de commentaire.Kerri J. | Premières impressions
Le client n'a pas laissé de commentaire.SHERRY S. | Premières impressions
My only concern is that the unit is supposedly "climate controlled" but the unit was very, very hot. If it's like that the next time I visit I will not be happy.Catherine C. | Premières impressions
Nicole was extremely knowledgeable and helpful in tenting my unit.Sheri S. | Premières impressions
I had 3 different storages before this that morning, and without any hesitation made my decision to stay with Uhail. Staff was unbelievably helpful respectful and was even nice to show the way to my storage unitelena w. | Premières impressions
Le client n'a pas laissé de commentaire.Jeanne M. | Premières impressions
The manager was very cordial and very friendly. He explained everything and took his time to explain the safety of the vehicle. Now U-haul will be my first choice of rentingABDOOLHAYEAMODE I. | Premières impressions
The process of making reservations for all of your moving needs was effortless. I highly recommend using their service. Made my life much easier with the convenience of having all your needs meet in one location.MUKESH P. | Premières impressions
Le client n'a pas laissé de commentaire.Michael L. | Premières impressions
Le client n'a pas laissé de commentaire.ABDULKAWINAJIB H. | Premières impressions
The entire move in process was very pleasant. I especially found it helpful being able to unload the truck indoors. Thank you for such friendly assistance.SUZANNEMARIE P. | Premières impressions
Le client n'a pas laissé de commentaire.Tiaira G. | Premières impressions
Matias the GM was amazing. After a long and challenging day he went above and beyond to address my concerns and found a solution to my problem. The place is great and clean and very Easy to access.Jonathan B. | Premières impressions
Le client n'a pas laissé de commentaire.Michael B. | Premières impressions
Le client n'a pas laissé de commentaire.anne p. | Premières impressions
Very very clean facility, impressive!!!!!Peggy S. | Premières impressions
Staff was great.todd b. | Premières impressions
Matt and his team were outstanding! We are switching from CubeSmart and it is clear to see the U-Haul facility is better kept, etc. Plus we will save more than 200 $per month. Could not be happier! Merci!Ronald M. | Premières impressions
The reason I gave you this rating is because your carts are too small. In addition, only one elevator is large enough to adequately move furniture. This makes the moving in and out extremely difficultAdele F. | Premières impressions
Very pleased with the facility, security and employees. Matt did an exceptional job, was very personable and accommodating. He acquainted me with the building and made me feel welcomed. Five stars!rosemarie f. | Premières impressions
all goodChandler H. | Premières impressions
Great costomer serviceAlvaro v. | Premières impressions
Matias was very attentive and helpfulHOLLEIGH S. | Premières impressions
Customer service was excellent he did exactly what he was supposed to do and gave me exactly what I needed I don’t know the gentleman’s name but he was excellentJOHN B. | Premières impressions
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