Évaluations des clients U-Haul Moving & Storage of Herndon

I pulled up to a sign that said "When we are open, someone will be right out to assist you." I sat there for 10 minutes waiting. I could see people inside the window, but no one came out. Finally, I called the local number and was told, just leave the keys in the truck and we'll send you an email confirming the drop. I have had bad experiences doing this before where it is later claimed the tank wasn't full or the vehicle was damaged, so I was not comfortable with this, but did it anyway as I had a ride waiting. Fortunately, I received an email soon thereafter confirming the drop. Why do you have a sign telling you to wait in the truck when that is not the actual process? Overall, the truck was fine, but the pickup process was absolutely the worst I've ever had.

Very limited in local knowledge of weigh stations and numerous items were out of stock.

Matias the GM was amazing. After a long and challenging day he went above and beyond to address my concerns and found a solution to my problem. The place is great and clean and very Easy to access.

It was perfect! Nice personnel!!!

Other than the slightly rude person who checked us in, the shotgun shell found in the bed of our rental truck, and the fact that we were given the keys to the wrong truck, we would go to this facility to rent a UHaul truck again. It is convenient and clean.

Matt and his staff make working with Uhaul as easy as pie. I needed a lot of help moving equipment off of my truck and Matt and his team cheerfully helped me out!

You may be wondering how a place without clean and well-maintained Equipment could get an above-average. I was supposed to rent a truck in Reston. 4 hours before my move, long after all my help has been lined up, a very rude manager from the Reston location called and said that he would unilaterally delay my truck pick up by approximately 3 hours, leaving me with no time to finish my pack out before the snow. I pointed out that I couldn't reschedule the help that I booked. He didn't care. He rudely cancelled the order when I further protested. I called U-Haul at a national number and they sent me to Herndon. The folks at the Herndon location were polite and professional. Unfortunately, the first truck they gave me wouldn't start. They rushed to get me a second truck. That one smelled of cigarette smoke, but I took it because I was at this point late for my moving help and had no choice. Given the circumstances, particularly the last minute rental, I think the Herndon folks did a great job. As for the Reston location, I later checked its reviews online and saw that it only has two stars! It is clear that I am not the only person to have a horrible experience there. I have to ask, why do you let it carry your brand name? It makes U Haul look terrible!

Staff worked with me when I did not have wires to attach the trailer. Helpful, patient. I am very appreciative!

they charged much more than what they told me

Great drop off arrangements! Quick and easy.

my van was parked not in a spot but in the center of the lot surrounded by other vans, it was hard to find and if it was in a spot that would be easier.

You guys are excellent

This is the second time in a row I've rented defective equipment from uhaul. This time, the trailer had a broken tail light wire. It had been repaired with electrical tape, but that tape was old and dried out, so while I was using the trailer the connection broke again and I had to drive around without any tail lights/brake lights.

When returning the truck, the sign said to wait outside in the vehicle and someone would be with us shortly. We waiting outside for 20 minutes and saw nobody. We went inside, and they said to just leave the keys in the truck. Nobody came out to verify the gas, mileage or status of the truck with us personally; so we took pictures. The facility was located in a great place; but it was like a ghost town and nobody doing anything.

Your Herndon facility was amazing after the Sterling Facility did not have what was asked ready. Great staff, and easy in and easy out... thank you!

When I was turning in the vehicle there was a guy in a UHAUL hat outside that was inspecting and moving things back in place. He paid me no mind and there was not any kind of sign saying so inside. so after a few min of waiting I went inside and the attendant said leave the keys in the truck we will handle it. My only concern is what if I leave the keys in and drive away and someone else comes up and takes the truck with out me checking it back in. I would be responsible for it.

I was impressed the most with the serious-professional but friendly staff. They were all well dressed, the location was very clean and accesible. This store is my new choice for making business with Uhaul

They charged me for the utility doll although I didn't use it.

Great and friendly service

I couldn't find the drop box for keys as instructed, and it wasted lots of time.

Friendly and quick

U-Haul kindly arranged a new location when my rental was no longer available at the preferred location and gave me extra mileage to account for the distance. Very helpful and easy to use service!

This location is a 5 star one

As always - fantastic service and a stellar experience.

1. Miles shown on billing software showed incorrect starting miles, resulting in overcharge. 2. The links sent to my iPhone 11 Pro Max phone failed to activate camera, so I could not upload pictures.

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Keep the good work and don't talk on the phone a lot when a customer on the the line

Matias is really cordial and helpful. Good asset and good responder

The manager, Matt at this facility is top notch. Great customer service and always helpful.

This is a good experience and I'll recommend U-haul to my friend. People are very friend and helpful! I really appreciate their excellent work for me.

I was very happy with the rental experience. Will use U-Haul again, for sure. My only complaint was the hand truck and blanket package in the back of the truck. It was often in the way. We didn't need or use these items since we had our own. Would have preferred they be removed. But again, good experience overall. Will be back.

I had to wait for Mattis, for about 15 minutes!, to finish a conf call before he was able to help me and no one else was available.

Cynthia was a huge help. She was great and got me out of a pinch. Thank you

Employees were very helpful. Things I ordered were not included in the truck, but they did not charge me for them. There was a bit of a wait to pick up and drop off the vehicle, but employees worked quickly to get it done.

My original reservation was for the Old Ox location, which did not have the trailer reserved - poor reservation system! Thank you to the Herndon location for jumping in to save the day.

clean, well stocked store; very friendly staff; my only complaint is that they need more parking. Otherwise, excellent service.

The associate in this location who was supposed to be helping me, was not helpful at all. When I asked for a bigger truck she said that there was not any. I had a reservation in this location for as big truck but the reservation was automatically transferred to another location 44 miles away, another associate tried to help but the one working with me shouted at her, “ I am helping him, go wear a mask!”. This associate was very disrespectful and unhelpful. She informed me that the location only has 10' trucks and refused to check for any bigger trucks for me to rent, while the lot outside had so many trucks that stayed there all day until I returned the small truck I rented. because of her misinformation I paid twice as much because I rented a small car from her and after leaving the location I found another U-Haul 4 miles away that had the big truck I needed. The associate in the other location was very nice and helpful. I would like to complain about the disrespectful and unhelpful treatment I received in your location.

I reserved a trailer, wasn't at Chantilly. Went to Her don after I reserved it, they didn't have it, but the lady “reserved on for me in Sterling”. They didn't have it either. I ended up coming here to get it. The staff was about as friendly as a team of lobsters.

Service fee is too expensive

Easy In and out service. Return of the equipment in one second.

I waited at the stop sign for someone to come out and inspect the vehicle for 15 minutes. Nobody came so I pulled into the lot and began the self checkin, at which time staff approached me and asked me to finish the self checkin and then pull the truck back to the stop signs for him to check the truck in because his tools were there. I did, but I felt he should have approached me the first time I was waiting at the drop off, and not make me wait for 15 minutes with no greeting.

The truck was absolutely filthy. Uhaul has made clear that it does not care about the health of its costumers!

The representative(Matias) at this Herndon location took care of all our needs, after the location in Manassas, VA decided to change my reservation without prior notice letting me know there were not trucks available for me even when the reservation was done 3 1/2 weeks in advance of the rental day sending me to Woodstock, VA to pick up a truck if I wanted it so bad. The Manassas VA location (10480 Dumfries Rd Manassas VA ) is by far the WORST place to go especially when you are counting in the support of a prestigious company (U-Haul) , this is the kind of workers that make the company get a bad name. If you want to have some piece of mind and be ready for the moving day, I suggest to visit the Herndon location or perhaps find another rental company so you don't have to get extra expenses because an unexperienced representative decides to change the plans.

I turned in my trailer 3 days early and then got a call asking where it was and that they didn't have it on file as retuned. I think maybe there needs to be a better communication with employees or something instead of having a “lost” trailer that is I'm sure stressful for employees and the renter.

Educate all employees on how to run the computers. It was close to closing, and it appeared only the young lady knew what to do. By the way, she deserves a raise!! She was outstanding!!!!!

I worked with Matt at this location and he was very helpful. I had to switch trailers after I picked up because I needed a ramp and Matt didn't complain or give me any slack. He understood my concern and helped me without hesitation. I rented a trailer for one day and had to call and extend and Matt again happily helped me. This location is clean, organized, and customer service was excellent. I will return and recommend to family/friends.

Convenient and got me what I neede. Customer service was beyond amazing.

Maybe be fair on the timelines for bringing back a trailer.

Lady was exceptional in helping me check in!

I dealt with Matias, the General Manager. He was extremely helpful and courteous. One of my best experiences renting a truck.

First of all, U-Haul changed the pick-up location a few days before my move date WITHOUT verifying with me/notifying me first. That is fine because fortunately I found that the location had been changed the day before and the new location was not far. However, what really bothered me was that the new location DID NOT have one of the equipment (appliance dolly) that I had reserved and paid for. The staff at the gas station was oblivious, did not even apologize for the trouble they caused, and simply replied that I can call the customer service later. I called the customer service and later received a refund for unprovided equipment, but this does not fix the situation that I had to deal with on my hectic moving day. I had to call around other locations to see if they had any dolly left and ask for extra hands at the last minute. If U-Haul is going to change the truck pick-up location, you should make sure that all the other reserved items/equipment are also provided at the new location. This experience has been by far the worst experience at U-Haul. Ridiculous.

The staff at this location are knowledgeable and friendly, had no issues at all.

I was extremely pleased with the facility in Herndon! Clean, a lot of safety measures, and the staff was easy to work with. Highly recommend!

Very very clean facility, impressive!!!!!

Fantastic customer service and friendly staff.

Very clean facility. Friendly staff. Totally recommend this facility

Matias runs a tight ship.

Our family still uses this location for storage. We enjoy working with the Manager Matt and the staff. Best U-Haul location we have used in the area. We have used other locations. Thank you so much! We continue to use your services and enjoy working with you.

Dear Customer Services, I left the storage on June 2nd. So, why you charge me $119 for this month. There is something wrong? I’m out of country and I sent an email couple of day ago and I didn’t receive any response. Sincerely Khalil

Great experience all around.

Staff was great.

Good products can only survive with good people! This location has a group of good people, which I believe are managed by an excellent leader/manager. I enjoy using this location, the cost, and most important the people are wonderful. Rare find, I suggest you clone this model, leadership process to implement across your brand. I wish I could find these types of people and management in our operation.

I'd like to thank Matt for his help - he was very prompt with my requests and made sure I had everything I needed. The rest of the staff at the facility are also very helpful and friendly. Thank you!

Matias was outstanding, the facility is exceptional and this is the best moving/storage experience I’ve had to date.

Site was organized and clean and staff member was friendly, however staff member was left alone to manage all customers and store alone, on a Saturday. This lead to very long lines and wait times, which could have been avoided if there was even one more staff neither to help. Staff member also struggled to manage uhaul truck/ trailer pick up and drop off as well as purchases and storage reservations as they were alone.

Matt and his team were outstanding! We are switching from CubeSmart and it is clear to see the U-Haul facility is better kept, etc. Plus we will save more than $200 per month. Could not be happier! Thanks!

The reason I gave you this rating is because your carts are too small. In addition, only one elevator is large enough to adequately move furniture. This makes the moving in and out extremely difficult

Very pleased with the facility, security and employees. Matt did an exceptional job, was very personable and accommodating. He acquainted me with the building and made me feel welcomed. Five stars!

I would like to rate this location as 5 star! General manager, Matias, is a great guy to work with! He is very customer service oriented as other his colleagues. Uhaul was one my best experiences!

all good

Friendly staff and always answer all my questions

Great costomer service

very unhappy that we had paid through the month but when we got the items out of storage half a month ahead of schedule we did not get the half of month that was not used or needed but prepaid back

The best facility. Extraordinary services.

They are doing fine

excellent

Friendly staff. Clean facility.

During my move, I also stored items at Publlc Storage/Tysons and there is no comparison between them. This Uhaul facility is clean, well lit, carpeted, & has 100% AC & steel partitions-not drywall!

Nice experience

Matius was great to work with. A true asset to the business.

Matias was incredibly helpful - going above and beyond on a number of occasions including helping us lift some goods when our movers failed to show up.

Great location and top notch customer service. We called ahead to place our reservation and the customer service agent Molly was so kind and helpful!

The representative Matias Pavese offered great customer service, answered my inquiries and went home feeling fortunate I had come to Uhaul for my needs.

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Matt (Mathias) is incredible. He works to solve customer problems and treats his customers in an extremely friendly manner. The location might be a bit out of the way, but it's worth it.

Facilities were surprisingly clean, and office was neat and well-stocked. Matias was great to deal with. He was kind, informative, and efficient, which is difficult to maintain on such a busy day.

Very smooth transaction and I couldn't feel better about it. Matt's a great guy.

I received good service from this facilit.

Matias was very attentive and helpful

Matt Made my experience stress free his staff is amazing always helpful and kind they go above and beyond to assist you. I look forward to referring and working with Matt in the future.

Great: staff, location, and price. Overall, easy to work with. We still kept a unit and our continued business with uhual. Thank you very much! We really enjoy working with Matt and the staff.

Our car was stored at your facility and the battery went dead, the staff first helped try to jumpstart the car, and then drove me to a nearby store to buy a new battery and helped install it. Great!

I had an easy and great check in experience at this location. I had my belongings moved in fast and it was convenient.

I had the opportunity to interact with all the staff and they were all outstanding!

Customer service was excellent he did exactly what he was supposed to do and gave me exactly what I needed I don’t know the gentleman’s name but he was excellent

Matt really focused on our needs and made sure we got what we wanted.

The u-haul people who helped me were extremely helpful and informative in response to all my questions. All negative thoughts are due to it being an in progress conversion of a commercial building.

Matt is very professional and an overall great guy. He was able to answer all my questions and address any concerns I had. He also informed me of MovingHelp.com which saved me a lot of money.

15 foot truck does not hold two bedroom apartment as advertised. Furniture protectors I rented were wet and dirty. Storage space is clean and adequate.

good experience.

Amazing customer service. Everyone I interacted with was super helpful and friendly.

I was running late and wasn't sure if I would make it to check in on time. They reassured me that they would work with me when I got into town. Facility was clean and customer service was great!

Great service

People there are friendly and very helpful.

HORRIBLE EXPERIENCE. Elevators malfunctioned. Staff weren’t available even DURING business hours at move-in to troubleshoot problems. Employee dismissive and uncooperative at move-in.

Great Service...

Matt was friendly and very helpful with my move in. Faculty is clean and very comfortable temperature.