Customer Reviews for U-Haul Moving & Storage of Herndon

2 258 évaluations

14040 Park Center Rd   Herndon, VA 20171
(28 to McLearen Rd turn onto Towerview Rd turn onto Park Center Rd)

(571) 748-4293

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(571) 748-4293

14040 Park Center Rd
Herndon, VA 20171
(28 to McLearen Rd turn onto Towerview Rd turn onto Park Center Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

fast and efficient service

Jonathan D. 
Évaluation :
5

The truck was very clean and worked well. Only needed to have the sun visor fixed

Peter A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lienhai S. 
Évaluation :
5

There was only 1 employee there at noon on Sunday When I walked in to get my reservation for storage there were 5 customers in front of us - we were in line for at least 35-45 mins The employee- it was a girl - I don’t remember her name but she needs to be praised and appreciated and recognized for her OUTSTANDING CUSTOMER SERVICE!! She was patient and kind and professional with EACH customer- giving everyone in line EXCELLENT service Her demeanor set the tone in the facility and everyone remained calm until their turn Good job

Sandra K.  |  Premières impressions 
Évaluation :
3

There's no point int having a 24/7 mobile pickup and drop off if I still have to go inside the office during business hours to get and give the keys. I had to wait an hour past my pickup time because there were a dozen people inside with only one staff member. To their credit, the staff member seemed efficient and polite.

John K. 
Évaluation :
4

Everything was good

Adam S. 
Évaluation :
5

Matias is a great employee. Very friendly and personable. Matias was the only one working on a Saturday. It was very busy with people in and out and phone ringing. Matias kept his cool and provided great customer service to everyone. Matias deserves double his salary

Christopher W. 
Évaluation :
4

Your system is REALLY pushy on buying the extras. It's to the point of obnoxious. I won't use uhaul again for the purpose I did yesterday and this is part of the reason why.

Jeff H. 
Évaluation :
5

The staff was very professional and efficient. I would use this location again.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shazia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia R.  |  Expérience générale 
Évaluation :
5

Nothing needs improving. Staff was helpful, courteous, efficient, and knowledgeable.

Gary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony G. 
Évaluation :
4

There is signage at the return that says to wait with the equipment when you return it during business hours and someone will come out. I waited for 10 minutes and no one came out so I completed the drop off digitally and took the keys inside since there are no easily visible key drop-off boxes. This should get fixed.

James L. 
Évaluation :
5

Staff was great, vehicle not so much. Vehicle was rented to me with broken windshield wipers. I was told I'll should be ok since there was no rain in the forecast. Lucky it don't rain. Headlights did not operate in a safe manner for nighttime driving, very dim as if the alternator was not properly charging. Had to resort to driving with high beams on which were about as bright as the normal setting should have been and didn't bother on coming traffic. Engine Temperature gauge fluctuations bounced around from 100-210. Oil pressure gauge would drop to almost zero when coming to a stop at times but fines when driving. Voltage gauge indicated 12-13 volts at times as well. I was asked if I could drive the vehicle to Herndon VA once it was discovered a technician would more than likely not be dispatched since it was a Sunday. The vehicle had a light come on while driving it in. Looks like a wrench with a gear next to it, perhaps a maintenance indicator!

William Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zimeng Y. 
Évaluation :
5

Friendly staff and accommodating. This place always have available trucks. Services are excellent.

Lydia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett P. 
Évaluation :
5

Nothing great job

JEROMEFRANKLIN S. 
Évaluation :
5

Great customer experience!! The person who checked me in n out was extremely professional and made the experience very smooth!!! One cannot ask for anything more when hiring a car for moving!!!

Mukesh M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXN A. 
Évaluation :
5

The team members were very polite and knew their job.

Paulette L. 
Évaluation :
5

Merci.

James H. 
Évaluation :
5

The storage unit is clean and brand new looking. I trust my belongings there. The staff was friendly and helpful too. Merci.

Wendy B.  |  Premières impressions 
Évaluation :
5

Great place and people to work with!!!

pat R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott G. 
Évaluation :
3

When you damage my property, I shouldn't have to be the responsible party. I will never recommend your facility.

Matthew D.  |  Expérience générale 
Évaluation :
5

My experience with the storage facility and staff was outstanding. The group there was friendly, approachable, and super helpful. I will continue to highly recommend this facility for anyone looking. Thank you again!

Donald L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Pablo F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSELYN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vikas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frederick W. 
Évaluation :
5

The key drop took a little bit to find. There weren't any signage for where it was and the only sign on the whole facility of the key drop was a small 3 inch by 6 inch sign at the key drop

Robert E. 
Évaluation :
5

I had an extremely hard time with the website to submit pictures for the 24/7 return. It's not a location issue but a website issue

Evan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
2

We pre-ordered reserving a car hauling trailer by entering all the required info on the Uhaul app. Upon arriving at our designated time at 5:30 on Friday 6-3-22 to pick up the trailer we found only two Uhaul associates on duty. There were three customers in line ahead of us, one renting moving pads, one renting a trailer (without a prior reservation) and another renting a trailer with all reservation info set up like we had. Each time the phone rang the associate had to stop dealing with the current customer and ask the phone call to hold. the phone caller waited 10 minutes the first time, called back was put on hold for another 8 minutes, called back again and when put on hold for a third time they apparently gave up and didn't call back a fourth time. We personally waited in line for 55 MINUTES. Which afforded us the opportunity to observe the total lack of support and mismanagement these poor two Uhaul associates were suffering with as these event unfolded during our renting experience. Why must a customer who reserved their equipment a month in advance with all the proper credentials in place wait in the same line as someone who just walks in off the street with nothing prearranged. (surely they could be a separate line for pre-orders to expedite the sale) Even if such an express line existed the two associates who clearly needed more help in the store on a Friday evening before a weekend couldn't man the express line if one existed. Once it was our turn at the counter the rest of the rental experience was as we expected from a Uhaul location, the associate was very apologetic, professional and we were on our way. UHAUL Please do something to help your employees in times of increased rental days and PLEASE create an expedited in store system for those of us who follow the rules and prearrange our rentals using the Uhaul app. A wait of almost an hour to pick up a trailer is unacceptable. Thank you. Scott W

scott W. 
Évaluation :
5

Great experience, but I would suggest as thorough walk through on return of equipment, as your pick up procedure.

Amy R. 
Évaluation :
4

Super nice employees.

Jim L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Great experience!

Larry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan O. 
Évaluation :
5

Service was perfect. I will certainly be renting everything from this location in the future

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha F. 
Évaluation :
5

Better customer service. Return could have gone a lot better.

Jeffery C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan K. 
Évaluation :
3

I was initially given the keys to the incorrect van. Then after returning the correct van early, I didn't receive an amended receipt until a day later when I called to find out where it was.

Thomas U. 
Évaluation :
5

The staff at this location is tremendous. I'm terrible with remembering names, but they are Very attentive and personable. I'll be relocating soon, and that team is among my first calls.

Ronald K. 
Évaluation :
5

Staff was friendly and helpful!

Sandra H. 
Évaluation :
5

Using this uhaul location was more friendly and less stressful than the big one on rt 50. Felt more like home and friendly

Giovanna P. 
Évaluation :
5

I received great, professional service. Keep doing this!

JOHN C. 
Évaluation :
5

Great service!

DOUGLASTED H. 
Évaluation :
5

I love uuhaul

ROXANA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve C. 
Évaluation :
5

My 15-foot truck had an issue. The hi-beam, lo-beam device was broken and stuck on hi-beam.

William C. 
Évaluation :
5

No improvement is needed. Everyone was extremely helpful and made my experience as easy as possible.

Lawrence C. 
Évaluation :
5

Nothing! Service was excellent

Steven M. 
Évaluation :
1

Make sure when pickup are set up the keys are placed in the locks preventing delays and making client wait over 4 hrs before getting a truck

pHILLIP O. 
Évaluation :
5

The headlights, especially the driver side, are not properly secured. When driving over a bump, the lights have a strobe effect on reflective signs. On a bumpy road, the signs flash as if an emergency vehicle had it's flashing lights on.

Raphael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillp O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXN A. 
Évaluation :
5

Easy getting the U-Haul and returning it. Everyone very nice, efficient and professional.

Sean M. 
Évaluation :
5

Your android UI experience is terrible. I can't self return an equipment after hours with an android device. Step 2 of 5 - cleanliness question being Yes and uploading Photo - continue button is still disabled even after answering all questions and uploading photo. If I answer No then it allows me to continue. But then I have to pay the cleaning fee. This makes no sense. I had to wait 40 minutes to call Uhaul at 12am and they said to just leave it and call the location next day.

David L. 
Évaluation :
5

Kai rocks! Super helpful and efficient. Really knows her stuff.

KRISTOF G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTINDEAN H. 
Évaluation :
5

Mathias was friendly and easy to work with. New facility and truck & equipment was clean and ready. Storage solution was very efficient and a good value.

Russell C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXN A. 
Évaluation :
1

Not onest they counted 2 hours more in my rental

Ahmed A. 
Évaluation :
5

Good experience. Efficient, friendly. The trailer worked great. Usual wear and tear on it, but in very good working condition.

Michael A. 
Évaluation :
5

My only negatives are not from the location or attendant. The need to provide an emergency contact and phone number is nonsensical. I'm sure it's good for marketing, or in case I steal the trailer. Providing zero information to the customer about how to load the trailer so as to maintain a proper 60/40 weight balance on the axle seems dangerous.

Bradley R. 
Évaluation :
5

Keep doing what this location is doing! This was a great experience from pick up to return. The associates were extremely helpful in getting us set up and hooked up with the auto trailer. When we returned it a few minutes just before closing time, the associates were just as helpful to us and each other to ensure they could leave at an acceptable time. We were very grateful for the help we received on Sat, May 7 at the Herndon Location. I wish we had their names, so we could share our BIG THANK YOU!!! Job well done!!!

Glenn E. 
Évaluation :
5

Nothing! Best rental experience ever! Thank you so much for letting me return the trailer after hours. I will continue to use this location for all of our moving needs!

Tracy C. 
Évaluation :
5

Friendly and attentive personnel.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilson C. 
Évaluation :
5

Kia was extremely professional and supportive. Both guys working on the day we got the truck we're also amazing. Very helpful and friendly! I was very impressed with how professional everyone was. Great customer service! Thanks!!

Juliana D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MO A. 
Évaluation :
5

Facility and staff was exceptional. Even though not associated with this particular facility, the after hours call center was useless. It took me 1 1/2 hours to finally complete the turn in. Tier 1 help could not assist with my online technical issue and offered no alternative turn in process. CUSTOMERS SHOULD BE MADE AWARE OF A MORE MANUAL ALTERNATIVE IF THE ONLINE PROCESS IS NOT WORKING. Luckily, I though maybe the error on the website would not occur in the app, so I downloaded the app and it worked fine. That trouble shooting step should be on the list at the tier 1 level, along with the alternative manual method if both the website and app are not working. Would save customers a TON of time and stress. Thank you! Again, facility service and the U-Haul product is amazing!!

William A. 
Évaluation :
1

Charged me for 5 extra days i didnt use. Window was broken. The place we had to take it back was sketchie. Waited for over an hour just to talk to a rep. Had to call every day for a week to get them to check in the truck.

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABU A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
2

I told million times to the office manager that I don't need an insurance. However, after the day I took a truck I received the receipt where it was said that I paid for Safe insurance 14$. I am pissed.

Mikhail D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mazen A. 
Évaluation :
5

Awsom service great people and made my experience great

ROGER B. 
Évaluation :
5

This is an impeccably clean, and well-lit facility. Matias always provides superior customer service and makes me feel welcome there. This should be a model facility for your brand. Outstanding!!

Michael M. 
Évaluation :
1

This location was AWESOME!!! How about asking me about my total experience? U-Haul failed.

Curtiss S. 
Évaluation :
5

Very large complex, well run!

Robert W. 
Évaluation :
5

Very satisfied, when all are good, it means the manager is very good!

Mehrdad I. 
Évaluation :
5

Thanks

Mohammed O. 
Évaluation :
5

Pick up with phone only requirements were quite over the top. Other than that the service was excellent.

Jorge O. 
Évaluation :
5

Nice facility. Check out can be a lot faster. Have to say this is at every uHaul, even when you reserve & pre-load all info everything in the app. Took 25 mins to pick up a trailer with no one in line and my truck parked to the trailer

Russell C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary F. 
Évaluation :
5

Was very pleased with the process and the staff here!

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCAS G. 
Évaluation :
5

Excellent customer service action track I love to use your halter Airle command everyone

MUNZER J. 
Évaluation :
5

This location is very friendly and easy to work with; they make sure you understand all the details with the rental'

Shannon F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
5

Clean facilities, 3 elevator, bathroom . ect

Eliezar G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P.  |  Premières impressions 
Évaluation :
4

Good service

Socrates W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vito M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY W.  |  Expérience générale 
Évaluation :
5

The building staff was very helpful.

Benjamin S.  |  Online Move In 
Évaluation :
5

I couldn’t ask for a more customer centric organization at my upsilon in sterling vaU-Haul than U-Haul

ANGELI S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO V.  |  Premières impressions 
Évaluation :
5

Customer focused, very helpful with clear communication and guidance provided. One of the best location in all aspect. Keep the good work going.

Sudheesh T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

symone d.  |  Expérience générale 
Évaluation :
5

My overall experience was excellent however when moving out there was only a single functioning elevator and even it was uncertain that it was going to work. With multiple people using the elevator it was rather inconvenient to get access to my room.

Duane M.  |  Expérience générale 
Évaluation :
5

very humble customer focused with a helping hand attitude. Keep it up

Sudheesh T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

McKinney E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mengizem T.  |  Premières impressions 
Évaluation :
5

Nice place

Russell R.  |  Expérience générale 
Évaluation :
5

Matt the manager & Kai at U-Haul Storage Facility of Herndon made my experience a great one. I highly recommend this storage facility for renting uhaul truck for transport or for storage. I used both, the facilities are very clean & easy to access snd very reasonable. Both Matt & Kai have an excellent attitude and are very courteous, respectful and professional. I hope the owners of U-Haul realize what good employees they both are. That seems to be hard to come by now a-days. I will return In The future if I should ever need them again. I want to wish Matt & Kai both a Merry Xmas & Happy New Year. Sincerely, Helen White

Helen W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan A.  |  Expérience générale 
Évaluation :
5

I've always been happy with U-Haul but this experience was better than expected. Everything about this event was positive. The facility, the people and the service were all excellent. I look forward to coming back and using them again.

MICHAELFRANCIS W.  |  Premières impressions 
Évaluation :
5

Nice attention and very friendly ,

CESAR P.  |  Premières impressions 
Évaluation :
5

Matías was very helpful all the time. The gentleman who received my rental truck last night was also very helpful. Merci.

ANNETTE m.  |  Premières impressions 
Évaluation :
3

Room was not ready The lock was and still missing manager supposed to call me and give me the lock!… i have to use my own lock… When i call Costumer service la lady did not know how manage the situation

Elmer C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY N.  |  Expérience générale 
Évaluation :
5

The whole transaction went smoothly from beginning to end .

Tia H.  |  Premières impressions 
Évaluation :
3

My U-Haul reservation, picking up the truck and auto transport experience in West Des Moines, IA was very very bad. U-Haul should Say what it mean, and mean what it. I am very disappointed that I was overcharged for the truck when I got there to pick it up. When I booked the reservation, I was told that the 20 foot truck was given to me on a discount rates, including my AARP discount for $930 including the tow dolly. The vehicle transport was $215 but I ended up paying more than I was told when I reserved the truck and auto transport. On the day of picking up the truck and the auto transport, I was told that the auto transport was not available at the location where the truck was. I was told that the auto transport was an hour away in another city. The inconsistency of U-Haul staff not being fair and reliable cost me pain and suffering and lost of income. When I reached to my location in Herndon, VA, U-Haul again inconvenient me by changing the previous drop-off location on my contact and asked me to deliver the truck and auto transport to a new location. After I dropped off the truck and equipment and U-Haul staff signed for them at the new location, I was repeatedly called and harassed about the auto transport by U-Haul staff. I hope something is done to correct the bad business I experience from U-Haul.

Emmanuel P.  |  Expérience générale 
Évaluation :
5

The manager at this location (Matt?) was very helpful and made sure we were very well taken care of. Very welcoming environment.

Connor C.  |  Premières impressions 
Évaluation :
5

The general manager at this location was amazing! I had many issues with my move and he was very caring and unbothered by my chaos. He was helpful and I would highly recommend!

Iasyia M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarvani R.  |  Expérience générale 
Évaluation :
5

very satisfy staff is very great and help full specially Matias and i do recommend to all definitely go to them

ATIF I.  |  Expérience générale 
Évaluation :
4

Wasn't clear that alarm would remain disarmed until you re-entered your code. Thought it was on timer. Other than that, it went smoothly.

Richard B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sreenivas Reddy C.  |  Premières impressions 
Évaluation :
5

Staff is incredibly helpful and very friendly. Would love 24-hour access, but I'm perfectly fine with current hours.

Suzanne P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jarret l.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Arya S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHANCRAIG H.  |  Premières impressions 
Évaluation :
5

Mathias had gone out of his way to help me get sn outdoor i it he wash tight on top of. He is an outstanding manager and your company should be very proud to have such a dedicated employee. I just moved from Fla and had such. Big ordeal working with the PCk Rat storage facility. I will never use them ever again. I am 71 I should have listen to my daughter and rented a uhaul like we first plan it would have saved us a lot of Headaches & money. I have been To a couple other UHaul facilities and none compare to the cleanliness & positive attitude Mathias has. He is awesome! Helen White

Helen W.  |  Premières impressions 
Évaluation :
5

Liked the fact I could get a live person on the phone. Matt helped me with several question by phone and also at the facility. Nicely done. 

Ben T.  |  Premières impressions 
Évaluation :
5

Impeccably clean property, very friendly and courteous customer service.

MICHAEL M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry K.  |  Online Move In 
Évaluation :
5

I have been conversing with Matthew & Kia over the past couple months regarding a storage facility to rent long term. They have been most helpful and very courteous. I am impressed how well maintain led your storage facility is. One of the nicest UHaul storage units I have ever seen. I am in a waiting list to obtain a outdoor facility. due to my Age & chronic back issues that makes it difficult to go up and down, in & out of the indoor storage facility. I was fortunate enough to get a unit on the second floor near the elevator. I went ahead an signed a copy tract 14 days earlier so I at least be near the elevator. I understand the outdoor units are few and at a premium. I plan to be their long term and it would benefit me to have a outdoor group f level storage unit I would even consider a larger then 10x10 if one comes up before October 1st. My personal belongings are in transit from Fl to arrive on the Sept 17 to the Pack Rat storage facility, Tentatively to be delivered on the Sept. 18th to the UHaul storage facility unit comes up later in Sept I can chsnge the stop off Date up to Oct. 1st.

HELEN W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S.  |  Online Move In 
Évaluation :
5

Extremely friendly and helpful staff. The equipment provided to get my items in and out was always a available and in good condition. Big thanks to Mathias for all his assistance.

ALAN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan I.  |  Expérience générale 
Évaluation :
5

I checked out and then forgot something in my unit, Kai went above and beyond to make sure I got my item back.

Shawn C.  |  Expérience générale 
Évaluation :
5

Excellent customer service from Kai , to all customers ( went to location frequently).

Maria L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B.  |  Premières impressions 
Évaluation :
5

Clean, secure facility, very helpful staff, easy to load/unload. Each unit is individually secured, which is awesome. We had 2 units for 21 months, and everything was exactly how we left it when we opened the door after many months away.

Lynne N S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scothelia C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTALLILLYTAMMY J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AARON M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stefano G.  |  Online Move In 
Évaluation :
5

Owner was very helpful at check-in, very easy access. We loved the climate controlled bay for unloading and loading our vehicle. Clean, safe and very well-maintained.

Amanda S.  |  Premières impressions 
Évaluation :
3

I think I can make it work, however the dimensions are definitely not as advertised. I even measured. It's supposed to be 10X8X8 but it actually measures out to 9,5X7,5X7.5. Also there are only two parking spots provided in front of the loading area. The rest of the area is no parking for fire fighters. There's literally nowhere else to park to load/unload items. This seems crazy to me. I will have to come at odd hours so I can get a spot. I tried to unload items but there was no parking so I had to come back. Why wouldn't they have made more parking for customers loading and unloading items? Or even put that entrance in a more accessible area? Not designed well. Also the elevators are very small. Can barely fit the carts you provide into the elevator. Thank goodness I don't have large items because there's no way I'd even get them on the elevator.

Bryan A.  |  Premières impressions 
Évaluation :
5

Matt was wonderful and went above and beyond in helping us with all our needs!

Vickie A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tory B.  |  Premières impressions 
Évaluation :
3

AC was out of service for at least 3 weeks.

MARK W.  |  Expérience générale 
Évaluation :
5

Best customer service I’ve ever had!! This is a great team!

Heather L.  |  Premières impressions 
Évaluation :
5

It was very hot inside of the storage building. It was supposed to be climate controlled but I don't know if that was the case.

Jazlyn F.  |  Premières impressions 
Évaluation :
1

Every step of my move was horrible. I don't even know where to begin. At every step of the way uhaul messed something up. They messed up our truck reservation, then our storage unit. We needed 10x20 unit, didn't have that so they said they would give us 2 10x10s, called to confirm they, they had us scheduled for 2 5x10s. Thank goodness that they had 4 5x10s next to each other. Then once we got to our temperature controlled storage unit, the AC was broken and it was 110 degrees indoors with 90 % humidity. Then the cherry on top was that they messed up our drop off location for our truck. All in all a terrible experience.

kirsten p.  |  Premières impressions 
Évaluation :
5

Everyone has been very accommodating. The facility is well-kept, and well stocked with all the necessities. I initially went to this particular uhaul to rent a trailer for an extended period of time, but while talking with Matt the owner, I decided to also rent a storage unit. Best decision! I left the dirty and over priced facility to store some extra things at his storage facility. Very pleased overall! This facility also offers a huge range of new rental trucks and trailers.

Jaclyn W.  |  Premières impressions 
Évaluation :
5

Excellent customer service. Friendly and attentive.

NORBERTO D.  |  Premières impressions 
Évaluation :
5

Very easy and fast service staff.and very nice and neet

ATIF I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerri J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEALUMBERTO O.  |  Premières impressions 
Évaluation :
5

Uhaul has first rate personnel and facilities to match. Their IT systems often slow down their employees' ability to get things done…very frustrating for them!

Walter W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRY S.  |  Premières impressions 
Évaluation :
4

My only concern is that the unit is supposedly "climate controlled" but the unit was very, very hot. If it's like that the next time I visit I will not be happy.

Catherine C.  |  Premières impressions 
Évaluation :
3

Everything was great accept the size of the elevators. For a facility that is used specifically for storage, large elevators with large doors seems to be a necessity but instead they were tiny. Sort of wild that this wasn't considered. I barely got a queen sized mattress on, and I witnessed someone else struggle and eventually give up on getting an average sized bookshelf on.

Jordan I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTALLILLYTAMMY J.  |  Premières impressions 
Évaluation :
5

All personal were friendly, informative, and very professional. Real pleasure.

MARK W.  |  Premières impressions 
Évaluation :
5

Nicole was extremely knowledgeable and helpful in tenting my unit.

Sheri S.  |  Premières impressions 
Évaluation :
5

I had 3 different storages before this that morning, and without any hesitation made my decision to stay with Uhail. Staff was unbelievably helpful respectful and was even nice to show the way to my storage unit

elena w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanne M.  |  Premières impressions 
Évaluation :
5

The manager was very cordial and very friendly. He explained everything and took his time to explain the safety of the vehicle. Now U-haul will be my first choice of renting

ABDOOLHAYEAMODE I.  |  Premières impressions 
Évaluation :
5

The process of making reservations for all of your moving needs was effortless. I highly recommend using their service. Made my life much easier with the convenience of having all your needs meet in one location.

MUKESH P.  |  Premières impressions 
Évaluation :
5

Everything went well for me and all associates were very kind and attentive to all my needs and questions. Hours of operations was excellent for me as well. I would definitely recommend this U-Haul to anyone that need a place to store their household goods and treasures in the city of Herndon, VA.

Debra G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABDULKAWINAJIB H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDSEY W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C.  |  Expérience générale 
Évaluation :
5

Great experience engaging with team, including rental Of trailers and hitch installation. Kept unit for over 2 years.

Michael M.  |  Expérience générale 
Évaluation :
5

The entire move in process was very pleasant. I especially found it helpful being able to unload the truck indoors. Thank you for such friendly assistance.

SUZANNEMARIE P.  |  Premières impressions 
Évaluation :
5

My entire experience was exceptional from renting the van and getting my storage unit. Thanks for all your help!!

Scothelia C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiaira G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIRMA A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS W.  |  Expérience générale 
Évaluation :
5

The facility was always clean and well maintained. Easy access and staff were always friendly and helpful.

Gary F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory H.  |  Expérience générale 
Évaluation :
5

Matias the GM was amazing. After a long and challenging day he went above and beyond to address my concerns and found a solution to my problem. The place is great and clean and very Easy to access.

Jonathan B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vernetta M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WHITNEY NICOLE B.  |  Premières impressions 
Évaluation :
5

Matias is really cordial and helpful. Good asset and good responder

Oscar S.  |  Expérience générale 
Évaluation :
4

The manager, Matt at this facility is top notch. Great customer service and always helpful.

Janet D.  |  Expérience générale 
Évaluation :
5

Cynthia was a huge help. She was great and got me out of a pinch. Merci

Simon E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anne p.  |  Premières impressions 
Évaluation :
5

The staff at this location are knowledgeable and friendly, had no issues at all.

ashley h.  |  Expérience générale 
Évaluation :
5

I was extremely pleased with the facility in Herndon! Clean, a lot of safety measures, and the staff was easy to work with. Fortement recommandé!

Katie K.  |  Expérience générale 
Évaluation :
5

Very very clean facility, impressive!!!!!

Peggy S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhina R.  |  Expérience générale 
Évaluation :
5

Fantastic customer service and friendly staff.

Matthew B.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

sandra m.  |  Expérience générale 
Évaluation :
5

Very clean facility. Friendly staff. Totally recommend this facility

John W.  |  Premières impressions 
Évaluation :
5

Matias runs a tight ship.

CHRIS S.  |  Expérience générale 
Évaluation :
5

Our family still uses this location for storage. We enjoy working with the Manager Matt and the staff. Best U-Haul location we have used in the area. We have used other locations. Thank you so much! We continue to use your services and enjoy working with you.

Daniel G.  |  Expérience générale 
Évaluation :
1

Dear Customer Services, I left the storage on June 2nd. So, why you charge me $119 for this month. There is something wrong? I'm out of country and I sent an email couple of day ago and I didn't receive any response. Sincerely Khalil

khalil A.  |  Expérience générale 
Évaluation :
5

Great experience all around.

ron b.  |  Expérience générale 
Évaluation :
5

Staff was great.

todd b.  |  Premières impressions 
Évaluation :
5

Good products can only survive with good people! This location has a group of good people, which I believe are managed by an excellent leader/manager. I enjoy using this location, the cost, and most important the people are wonderful. Rare find, I suggest you clone this model, leadership process to implement across your brand. I wish I could find these types of people and management in our operation.

Daniel G.  |  Premières impressions 
Évaluation :
4

I'd like to thank Matt for his help - he was very prompt with my requests and made sure I had everything I needed. The rest of the staff at the facility are also very helpful and friendly. Merci.

Anita B.  |  Expérience générale 
Évaluation :
5

Matias was outstanding, the facility is exceptional and this is the best moving/storage experience I’ve had to date.

Hallie S.  |  Premières impressions 
Évaluation :