Évaluations des clients U-Haul Moving & Storage of Hickory Flat

It would be nice if UHaul would be helpful to people in need of assistance such as split payment plans. I would fall behind due to unemployment and it would take my entire check to get it current... it would have been nice if I could have split that payment in half so I would still have running money left. I had to stop using my storage unit because of this problem.

The staff are very friendly and professional; I enjoy coming to this location and supporting their business!

The lady who helped us was very friendly and personable. Thank you for a great experience!

Excellent service! Quick, efficient and pleasant staff!

Great customer service

Enjoyed using our storage unit for 2 years.

Have used this facility several times and always a great experience.

The truck struggled to run as expected. It lacked the power to run smoothly and able to negotiate simple inclines here in Georgia while empty. This truck should be repaired immediately or retired.

Excellent customer experience. Absolutely great people!

Staff was very friendly and courteous.

This is the best u-haul I have ever been to. Also the best employees. Thank you

Where do I begin,...the UHaul app indicated a “drive-up,” 24’ storage was available at this location. When I called to confirm the day prior to my arrival, I was told they in fact did not have one available. Instead I was offered 2, 15’ storages. I should have been given the price of the 24’ storage for both 15’s. Instead, the manager, Haley Radcliff, told me, “I’ll give you the first month rent for free.” Wait—that’s already “company policy,” —so how’s that making it “right” for the customer?” So, nothing was really offered to make it right, nor were the 2, 15’ storages adjacent to each other. I had used the UHaul app to locate a 24’ storage and it showed Hickory Flat had one available, which is why I chose them over other facilities. I had an item (20’ long) which would have fit in a 24’ storage, instead I had to carry this item to another location which cost me more mileage and gas since I had to use the 24’ truck to transport the item to and then return the truck back to Canton. Also, after my storage rooms were assigned I drove the 26’ truck to the rooms only to find that they were both still locked (BTW, I had 5 friends come to help me unload; well, they had to wait til I went back thru the gate and to the office to ask someone to unlock the rooms). Finally, not attributed to this location was the problem with 2, 26’ trucks. Let me explain. I rented a 26’ truck from 6201 Cayce Lane, Columbia TN 3840. After completing the paperwork, I pulled out of the facility only to have to drive back in to the facility to tell them the breaks didn’t work so I could hopefully get another truck. Well, they didn’t have one available. They willingly made a call to a “higher authority” to get approval to give me a “truck that was either already assigned to someone else or it could have been a “fleet” truck??? - I don’t know. Regardless, they gave me this second truck. Well, this substitute truck had a “Check Engine” light come on after I had the entire truck loaded and had just begun (6am) my drive to the Hickory Flat storage facility in Canton. I called 1800GOUHAUL while enroute to GA and they told me a static (not flashing) indicator would be “ok” to drive. Still, to have that light come on wasn’t reassuring when you’ve just begun your 7 hour trip with a fully loaded truck with all your personal belongings. So, two questionable trucks and mishaps with my storage facility isn’t leaving me with positive impressions of UHaul right now.

The elevator is far to small for a storage unit. It is very difficult to get large furniture in.

Super group of people working at this facility...

Caring Owner, both Gents very professional!!!!!

Best customer service. Everyone always takes good care of me!

I lost the use of the dolly at my storage unit due to the rusty wing nut not budging. I had to use pliers to get it loosened when I got home. This issue cost me a lot of time. Also, while not super important, the exterior of the truck was filthy. The interior was clean, but the exterior could be washed periodically.

The employees were always very helpful and professional.

It was very hard to navigate your online pick up service. We were glad when the manager came in early. He was friendly and helped us out.

On my reservation it stated that I had 222 free miles, I was charged for 50 extra miles. Please explain the discrepancy.

From my first day to my last, Haley Radcliff demonstrated exactly how to be a Manager. Give her a raise!

Just wish it was easier to exit facility. It's on a very busy road and in a curve.

First rented in 2018. U Haul office sold me a lock for the unit that was over $10. Two weeks later they called me and told me I had to have a round lock on the unit. Nine months later the roof leaked and got all our contents wet. We were given a unit on the second floor rather than the top floor and we had to move everything ourselves. After the move, our electric fund transfer was messed up and we got a notice we were late because the office did not transfer the electric fund transfer when they moved us to a unit that didn't leak. Twice in the next few months the only elevator in the building was broken and it took at least a month to get it fixed. We had to haul our bicycles upstairs. On Wednesday, 10/21, we went into the office and requested a larger unit. The manager, Haley, put one on hold for us for two days and wrote our name down beside the unit. We were willing to rent it right then, but she said no problem. She could hold it for a couple days. The next day, 10/22, we went in to rent the larger unit and move into it and they had rented it to someone else. The bathroom in the storage building is always filthy. The office area is always filthy with garbage falling out of the trash cans onto the floor. There is a dumpster in the parking lot that is filthy with trash laying on the ground all around it. We moved out and went to another storage facility within three miles that rented us the same size unit, $10 a month less, with 1/2 for the first three months. Won't do business at this U Haul ever again.

Awesome team at Hickory Flat. Vehicle was in great shape.

The representative was very understanding and cooperative.

Jim was very nice and knowledgeable!

We’re very glad for choosing this location The staff were so nice and polite Thank you!

If fulfilled everything they offered.

The folks at Hickory Flat are always great to work with I'm a repeat customer.

Truck had a water leak in the mom's attic area.

Very easy check-in and check-out process. Truck was clean and ran fine. Would definitely use this location if needed!

Such great customer service. Great lighting for evening hour visits. Highly recommended spot for storage of my horse trailer.

Upon return of truck, we were approached by employee who was not wearing a mask. We did not feel comfortable. Truck was not thoroughly cleaned and we were charged for a hand cart that we did not use -- something to do with the sticker begin broken on the cart. We did receive a refund for the hand cart change. Previous rental with Haley at this location was much better than this experience.

The gentleman who helped me was very nice. The cab of the truck was fine. But The back of van smelled like someone had been smoking in it. I did see a crew member who was outside cleaning truck/Smoking cigarettes. I guess the smell came from him. I went to pick up my new sofa some I was pissed to Have to transport it in a truck that smelled like cigarettes.

James was extremely helpful and convivial. My experience was exceptional.

Nice people who work there

Not one thing everyone was polite and helpful

Everyone there was very helpful.

Keep doing what you're doing!

Found a huge dead rat 5-6 inches long and feces everywhere over everything!!!

Original rental had no working A/C and had to bring it back. Was given a larger truck that was dirty. No apology or explanation or offer to help move the few items to the replacement truck.

Always great service

The entire team is fantastic. Helpful, personable, and I highly recommend them! We just completed a move, and their help and advice made it much easier!

I always have the very best experience at this U-Haul location. Everyone is extremely helpful and kind.

Blankets were not available as reserved. All blankets were wet

Trailer worked great.

Second rental from these good folks in the past 10 days and they are professional, courteous and any and all rentals I am involved with will be at this location.

Super informative about the car dolly and very helpful.

Friendly and helpful staff

So I reserved a truck at a location in ball ground ga. When I got to the location the truck was not there. In fact they didn't have any trucks to rent out at that location. So then I was given a customer service number. They located a truck twenty minutes from the ball ground location. Mind you I have two people with me whom I paid to help me move the things I had to move. Because of the delay of driving to the first location to no avail. Then waiting on hold for customer service. Then driving to the second location to get the truck. I only had a limited amount of time remaining before my help had to meet other engagements. So they were able to help me load the truck but I had nobody to help me unload it. I worked late into the evening but I wasn't able to finish unloading the truck. Now I'm faced with extra charges for a second rental period. Oh well right things happen. I pay the extra fees for the second rental period and carry on with my life. Only to wake up this morning with another 52 dollar charge on my account from U-Haul. I did not agree to the extra charge nor do I deserve to pay extra when they cost me money by running me around to the wrong places.

The elevator was broken 3 times during our stay and the place smells

I returned in other place closer and man was nice

The uhual truck was great, but my reservation got rescheduled 9 times on the day I was supposed to pick it up. I also did not get it at 7AM like I reserved; instead I had to pick it up at a different location (after it auto rescheduled me 9 times) at 12:15PM. They did not send the text message that it got rescheduled either until after 7:00AM when I was already there to pick up the truck they apparently didn't have for me. They tried to get me to pick it up at 1:30pm in Atlanta (instead of Woodstock), but I had to talk to multiple people to get it earlier. It seems like there is a problem with the online system and that it allowed too many people to book trucks. It made my moving day a nightmare.

Jim and Charles are great! I am thankful we chose your facility!

Tristan was awesome. All of my questions were answered and he was helpful and patient. Great experience!

Very friendly staff, overall great experience

was very nice but every storage the person gave me was an issue not available or damaged. did not get a storage unit. Thank you. singh

Great customer experience, very friendly staff

My chief complaint is the broken elevator. To facilitate a client's access to his/her unit, management left the hall doors unlocked -- so much for the security of my belongings and my safety.

Thanks guys for everything!!

Do wish there was a better bait system for mice/rats when we moved out of our unit there were lots of feces and several items had been destroyed due to being chewed otherwise we were very pleased with our unit for over 6 years! thank you!

Very helpful advisor. Quick and easy check in.

The staff couldn’t have been nicer and more helpful to me during my 2 month moving process which included a storage unit, 2 trucks and many boxes. Great service!

Staff is GREAT!

All staff are very friendly and helpful. Great to deal with.

We did have one problem. The elevator was stuck and I had to use cell phone to call fire department since staff would not respond to alarm. I don't think that employee is still with you.

Cost to high. Returned two hours late but still charged for a full 2nd day. Should be prorated

Great location!

Always very helpful and easy to work with. Great place to rent moving trucks and storage units.

The general manager Radcliff ruined the entire experience. The rest of the staff are friendly and knowledgeable.

Wonderful and helpful staff. Lots of choices for storage.

The price increments every year made it too expensive to keep. The price is too high and continues to increase. No more storage facilities for me. The interior of my unit was always dirty.

Great customer service and understanding of our immediate needs for storage, and change of dropoff location for Uhaul truck. Thanks, Haley, and team for your excellent support.

Great service!

Dirty, temperature not kept,

Great experience, all went well.

everyone was so helpful, they had all kinds of items to help with moving. we took advantage of those items, including TV box and boxes for moving special glass wear. Thank You

Temperature during summer is kept a little too warm.

Our moving experience was made so much easier by using storage units at this U-Haul facility. The staff was very friendly and always helpful and access to our units was so convenient. Highly recommend

Poor customer service (Jim is an idiot) had several issue with this guy. Storage room 487 leaked rusty water on my $1800.00 king size mattress and ruined it. I had to take it to the dump. Very angry.

This location was the best.

Great experience. Very friendly people. The only down side would have to be the price. i have another storage unit now that is not very far away and is $50 less and is just as secure, well lite,etc.

Friendly and professional.

Got what I needed in a timely fashion from some friendly staff.

The manager Haley was very helpful and her customer service was exceptional! I will recommend this location whenever possible.

I was so happy to get out of that place it was unbelievable, I would never recommend it to anybody! Seriously, the most unprofessional people I've ever met.

Both Haley and Brian were very professional, friendly and helpful. I highly recommend!

Very nice and excellent

The guys are the most helpful, respectful, friendly, professional folks I've ever dealt with with uhaul and any storage facility. They turned our horrible move into a delightful ending.

The team members at this location are always the best! They truly believe they are there to help the customer and make our experience better.

Great staff! Always friendly and helpful!

I was very impressed with how clean the facility was maintained...all staff very helpful: excellent, excellent customer service!

When we moved out we found an extreme amount of mouse droppings all over our furniture and boxes. We had no food products stored. If not for this all of our ratings would be "yes" and excellent.

Haley and Jim were extremely helpful to me, specifically. I can't imagine a more well run establishment. THANK YOU!

Brian was fantastic. I called in a couple of times before I got there. He was extremely helpful, professional, and had such a great attitude. Brian is definitely employee of the year material.

James and Haley are very helpful. They set the bar for best in class.

great experience!

Good safe clean storage

Met our needs and was very helpful in assisting me.

no prorating a ending lease is a negative so I can't give more than 3 stars

thanks, for your help.

Very helpful