Returni g the equipment was effortless as the employee came out to the truck to check me in. Total process took about 5 minutes and I was done! Great service!Benjamin L.
Customer Reviews for U-Haul Moving & Storage of High Point
Pour nous contacter
High Point, NC 27265
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great storage spaces and truck rentals. Amazing customer service! Thank you for a smooth transaction.ANGELA F. | Expérience générale
Le client n'a pas laissé de commentaire.Jeremy N.
Le client n'a pas laissé de commentaire.Shata T. | Premières impressions
Excellent experience and smooth transition.PAULA P. | Expérience générale
Le client n'a pas laissé de commentaire.Della W.
Le client n'a pas laissé de commentaire.DELLA W.
Le client n'a pas laissé de commentaire.Shalena B.
Le client n'a pas laissé de commentaire.DONALD B.
All was excellent. leave the truck with gasolineJAVIER EDUARDO I.
An absolute perfect experience.SAMUEL L.
The truck was in bad shape. One head light was out. The right side rear mirror was broken. Because the truck was in bad shape, I was glad I purchased the insurance. I was supposed to keep the truck overnight, but I returned it before closing.ANGELA D.
Le client n'a pas laissé de commentaire.MATTHEW J.
Satisfied with the service provided. Cassey did a good job at drop-off!WALTER P.
When I went to pull the strap out on the hand truck the strap was torn apart. The tear on the strap looked like it had been there for awhile. I could not move the fridge that I rented the trailer and hand truck to move. I drove 30 mins back to the U-Haul location and turned the trailer and hand truck in. I told the u-haul employee at the counter that originally rented me the trailer and hand truck about the strap on the hand truck. The employee stated, it's a fairly new hand truck it should have been checked out before you received it. I stated, well you are the one who rented me the hand truck and trailer. I will not rent nor recommend u-haul. I called the location back this morning and left a message for the manager to call me. The lady that answered the phone stated, she would have the assistant manager call me back when they arrived in at 10:30 this morning. I never received a call back. Poor customer service.LARRY S.
Le client n'a pas laissé de commentaire.DARION R.
First, half of the boxes are broken when I received. Second, I didn't get any furniture pads.Wei Z.
The people at this location where rude. The price I was quoted on my app was not what I had to pay. Did the check in and check out from the app like my previous rental had to wait until agent verified everything before I could leave despite taking pictures through. The app. Employees did not have on mask at all. In between customer never once saw then sanitize their hands at allMARY B.
Le client n'a pas laissé de commentaire.Steve P.
Reservation was not in the system.. Had to find another location.. Then they charged my card over the price an charged me for gas..that we put back..an still 7 days later my card has still not been refunded..called 2 times AN was on hold 47 min..then it just hung up..worst service ever uhaul sucks ..never again..I would pay a mover first.. Uhaul can kiss my A$$Jenny M.
The company needs to improve their location indicators. It didn't work at either location so I had to go in and physically be helped:Amirah S.
Le client n'a pas laissé de commentaire.TIMOTHY K.
All of the employees were professional and friendly even when encountering system issues.CAROL V.
Le client n'a pas laissé de commentaire.KRISHNA S.
It's a moving truckDAVID N.
Le client n'a pas laissé de commentaire.CHARON R.
Pick up was fine. Return was a bit less organized. The one staff member outside to assist with return kept walking away from me to assist others that came in later or clean a truck he was working on. Basically pointed me where to back the cargo trailer in and left me to it. I'm pretty good at backing a trailer but he offered no help with site lines and keeping me from backing into other vehicles or a fence behind me. By that time there were several employees outside and nobody was offering help. I had to go over and ask one to give me some help. You need some more definition on drop off procedures and customer assistance.victor V.
Provide more parking space for customers.THOMAS W.
Le client n'a pas laissé de commentaire.Jeremy P.
Le client n'a pas laissé de commentaire.ROSE L.
Le client n'a pas laissé de commentaire.BELINDA W.
You need more customer friendly service people like Cassey Blankenship was to me. Would definitely use her services again when i need themPATRICK H.
Le client n'a pas laissé de commentaire.Chelsea C. | Expérience générale
The only issue was form of payment. We use CashApp for almost everything, and were told that prepaid debit cards were treated as cash, and there would be a $100 deposit. We've had bad luck with banks, so prepaid is all we have (I called my son in law to help, which he did). Other than that, everything was great. Cassey worked extrNANCY R.
Le client n'a pas laissé de commentaire.ALANA H.
Pay for tow dolley to be hooked up it wasn't done at all could have been very fatal to me and others on a major highwayNikisha A.
Shane was very helpful, will use them againMICHAEL C.
Nothing everything was greatCARRIE L.
Le client n'a pas laissé de commentaire.LISA H.
Overall great experienceBARNEY W.
The Asst Manager was most courteous, helpful and informative regarding questions I had. It was easier for me to deal the pick up location than to do it on line. Merci.QUENTIN S.
Le client n'a pas laissé de commentaire.JAMES J.
Le client n'a pas laissé de commentaire.RICHARD W.
Le client n'a pas laissé de commentaire.Joe H. | Premières impressions
Le client n'a pas laissé de commentaire.MICHELLE L.
Le client n'a pas laissé de commentaire.BILLY G.
Le client n'a pas laissé de commentaire.GAYE M.
Le client n'a pas laissé de commentaire.BRITNY S.
Le client n'a pas laissé de commentaire.MEGHAN S.
10/10 customer service (as always)Francesca A.
This location got my rate wrongAdrienne M.
Keep doing what you r doingTHEODORE A.
The floorboard of the truck was cleaned with what appeared to be an oily substance. It was extremely slippery causing my foot to slip from the gas pedal several times on the interstate. I provided this feedback to a store associate who informed that the truck was disinfected in line with COVID protocols. It may be necessary to find a new product to prevent possible accidents.ERIN ELIZABETH M.
Le client n'a pas laissé de commentaire.RICHARD C.
Perhaps guide with the backing of the trailer. Very nice people there.TERRILL G.
Making it easier to understand the delivery rates once the ubox is to be delivered at the final location. I searched high and low for this information and could only find the initial delivery. So it was quite the surprise to be told there would be another delivery fee when most other companies were up front about all fees throughout the process.Valerie I.
Hard to do more y'all had everything covered.ANTHONY P.
Le client n'a pas laissé de commentaire.JAMES E.
Le client n'a pas laissé de commentaire.SHELLEY T.
Le client n'a pas laissé de commentaire.CONNIE P.
They were excellent. Very professional, friendly and accommodating for my needs.Christine O.
Le client n'a pas laissé de commentaire.David S.
The truck I reserved was not available when I arrived so I had to pay more money for a truck I did not need. I reserved a dollie that would have included a strap for my appliances. Instead there were none and I was given a dollie and made to pay for straps in order to move my appliances. The only benefit was the gentleman who help me was pleasant enough. Unfortunately the unpreparedness of this facility is the reason I probably will never rent through this company again. Very unorganized and not worth the month that was spent.ELLISSIA R.
The best place. I always use this location because they're very respectful and helpful. I give them 10 stars ðŸŒŸx10BILLY F.
Le client n'a pas laissé de commentaire.Tedarius M. | Premières impressions
Le client n'a pas laissé de commentaire.Christian S.
Keep doing what you're doing Great Customer Service Care about the needs of others GOD BLESS YOU AND YOUR TEAMVICKY N.
Le client n'a pas laissé de commentaire.James C. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN W.
Put the trailers in the back area where they are more easily accessible. The front is too cramped to easily negotiate a trailer and truckSamuel F.
Shane and KC were the bestCHERYL E. | Expérience générale
Check in process went well. The day after I returned equipment got a call and voicemail asking when I would be returning equipment and to call or to expect another call shortly. It wasn't rude but it's like the employees didn't even check their own lot for returns before calling. The matter was resolved and Everything went well otherwiseKELVIN V.
Le client n'a pas laissé de commentaire.SHELLEY T.
Le client n'a pas laissé de commentaire.Keith T.
Le client n'a pas laissé de commentaire.RICHARD V.
Le client n'a pas laissé de commentaire.WILLIAM M.
Nothing needs to be changed the two ladies that took care of me was awesomemarvin S.
The associate who assisted us was simply awesome.JAMESETTA B.
Le client n'a pas laissé de commentaire.BARBARA J.
It was greatBRIAN C.
The associates at this location are very friendly, knowledgeable, and helpful.STEVEN L.
Le client n'a pas laissé de commentaire.Angelina D.
Le client n'a pas laissé de commentaire.Yvonne G.
We are so glad you serve of community with affordable rates! Thank-you.MARK C.
Le client n'a pas laissé de commentaire.Toni M.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.MARIA M.
Le client n'a pas laissé de commentaire.Bret P.
Le client n'a pas laissé de commentaire.BRIAN C.
Awesome customer service !CEDRIC W.
The truck drive was the worst all the jerking severe shaking as if the truck was going to cut off on me was by far the worse experience ever. Uhaul trucks is all I rent and this way very disappointing. The man I spoke with about the truck didn't sound nonchalant. I won't rent from this location again.CUSHENA J.
Le client n'a pas laissé de commentaire.THOMAS F.
Le client n'a pas laissé de commentaire.Michelle S.
Le client n'a pas laissé de commentaire.James P. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES P.
Le client n'a pas laissé de commentaire.MICHAEL G.
Le client n'a pas laissé de commentaire.NATAKI G.
Le client n'a pas laissé de commentaire.JASMINE T.
Le client n'a pas laissé de commentaire.Katicia W.
Le client n'a pas laissé de commentaire.LAMONT G.
Le client n'a pas laissé de commentaire.Donald B.
Le client n'a pas laissé de commentaire.Donald B.
I have never had anything short of an awesome experience at this U-Haul location. Each time I've rented equipment from these folks I have been anxious to fill out the customer survey--something I seldom do overall. I never think twice as to where I should rent equipment.Thomas N.
Le client n'a pas laissé de commentaire.JAMES C.
Le client n'a pas laissé de commentaire.BRIAN B.
Le client n'a pas laissé de commentaire.KEITH T.
The vehicle I received did have some issues with the knob where you turn on the lights. It was not secure in the slot.LAURA J.
Le client n'a pas laissé de commentaire.Gary R.
Le client n'a pas laissé de commentaire.Kemberly L.
KC was great to work with. So helpful and kind.Chelsea C. | Premières impressions
Le client n'a pas laissé de commentaire.Kimberly N. | Premières impressions
Very thorough and professional.Tori E. | Premières impressions
Friendly and knowledgeable staffWILLIE M. | Premières impressions
As always, courteous and ready with all I need. Most helpful and genuinely concerned for ease in moving in and with the appropriate van needs, with great prices. Merci.Stira Q. | Premières impressions
Services supplémentaires à cet emplacement
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