Évaluations des clients U-Haul Moving & Storage of Highlands Ranch

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Highlands Ranch

Cote générale :

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Patrick M.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian M.
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Next time inform your customers of the late night key drop off procedures, that way they're not woken up at 7:00 am to a call from you guys, asking where the keys are. I had to drive over there- and not when I was prepared to. I was going to do it later- in the snow to get them their keys. All because A: No one told me about the drop off procedure, and 2: It wasn't clearly marked where I should drop them off at.

James W.
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Your mobile app may be the worst app I have ever used.

Jordan V.
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I was charged for 2 extra days when I only had it for one. I'll change my review here and the one I'm going to be leaving on google reviews when this gets changed. Otherwise I'll be in contact this week about the refund.

Michael R.
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Le client n'a pas laissé de commentaire.

jose z. | Expérience générale |
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A very clean and welcoming environment. Couldn't say enough for the staff, courteous and helpful. No pushy sales tactics at this location, just clean advice and service with a smile. Special props to Les, he's a great guy, look for him, he will not steer you wrong Thank you for exceeding all expectations for my "temporary" storage needs for the last 12 months. If the need arises, I will not hesitate once again. Thanks again, J.R.

Douglas D.
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Person outside was not friendly. He might of just been having a bad day. He was not rude but not friendly either. He did a good job hooking up the trailer.

Rommel P.
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Le client n'a pas laissé de commentaire.

dale F.
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Le client n'a pas laissé de commentaire.

John E.
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Le client n'a pas laissé de commentaire.

JOHN G.
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Le client n'a pas laissé de commentaire.

James W.
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The overall experience was very good.

Regina H.
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I've rented various vehicles/trailers many times and they are always personable and professional. I will continue to go here for future needs.

Lee S.
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Delayed an hour while trailer after trailer had non working lights. Was told by Brandon on 1st trailer “you won't get pulled over with this Light out so just take it”. Quite ridiculous to violate safety laws and suggest I should assume liability for U-Hauls inability to maintain their trailers.

Ravindra K.
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Truck was old

Brian K.
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Excellent service and employees at this location. But, the trailer was very old and did not ride well at all. Replace old equipment

Kevin M.
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Le client n'a pas laissé de commentaire.

shawna L.
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Le client n'a pas laissé de commentaire.

TODD M.
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Le client n'a pas laissé de commentaire.

Jason S.
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Le client n'a pas laissé de commentaire.

Ronald F.
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Le client n'a pas laissé de commentaire.

Fausto R.
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Le client n'a pas laissé de commentaire.

Steven M.
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Le client n'a pas laissé de commentaire.

GLENDON L.
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The folks were wonderful including Jay who was a delight. Glen laird.

Brian A. | Premières impressions |
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My service rep was super friendly, helpful and quick to get me taken care of. Much appreciation👍

Scott P.
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Le client n'a pas laissé de commentaire.

GLENN W.
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Le client n'a pas laissé de commentaire.

brian H.
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Experience with the online pickup and drop off was awful. Multiple times, the web interface directed me to a vehicle, only to have another customer come out of the store with the keys and receipt. There was also a long line to pick up a vehicle in store, which was ultimately how I picked up a vehicle. Finally, while I had declined the insurance coverage while pre entering info online, the guy at the counter tacked it on without telling me anyway.

MAHARAJA S.
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I was charged twice instead of one day period, so please ask someone to contact

JANET G.
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Le client n'a pas laissé de commentaire.

Deborah O.
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Le client n'a pas laissé de commentaire.

Chris A.
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Le client n'a pas laissé de commentaire.

JODY E.
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Le client n'a pas laissé de commentaire.

Kandice G.
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The guy that checked in the vehicle I rented was a bit rude but other than that everything went well.

MARIA C.
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Le client n'a pas laissé de commentaire.

DAVID H.
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Update your computer system so that it works faster

Marc E.
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I made a reservation online and completed it. When I got to the location at santa fe and Belleview in Littleton Co. I was sent to another location adding miles (cost) and time to my experience. Terrible service. Actual Highlands Ranch service was fine. Very upset overall. Spent at least 20 minutes online getting it right, and it wasn't.

MICHAEL R.
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Location is very busy, but staff.is friendly and accommodating .

Mark K.
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Le client n'a pas laissé de commentaire.

Aaron M.
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Le client n'a pas laissé de commentaire.

Brenda V.
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Le client n'a pas laissé de commentaire.

KYLE R.
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Le client n'a pas laissé de commentaire.

Rhonda K. | Expérience générale |
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I have had numerous encounters w/ the staff at this facility and each time they make me feel comfortable and valued as a consumer of their services.....no complaints whatsoever.

Peter D.
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Le client n'a pas laissé de commentaire.

JOSEPH M.
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Le client n'a pas laissé de commentaire.

Josh D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Cynthia P.
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Easy in and out plus on the return. Thank You!

Mary F.
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Make sure the system works for after hour hours with all phones. Also have available trucks closer and more available. We had to drive 30 miles just to get a truck.

Scott M.
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Le client n'a pas laissé de commentaire.

Matthew E.
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Staff is rude.

Dana H.
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Durrell Middleton was wonderful to work with and provided fantastic customer service from check in to equipment return. He was professional, courteous and very helpful when I had questions. 2 comments: there's not enough customer parking and all sideview mirrors should be turned in before parking the vehicles. Had I not noticed my passenger side mirror wasn't going to clear the truck next to me when I was pulling out, I would've hit their driver side mirror causing damage even before leaving the lot. Basically the parking spots for the trucks are too close together. But overall a very good experience.

Jack T.
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The overall experience was extremely easy and quick. The staff were very helpful and kind

Sandra B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Stephen K.
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Le client n'a pas laissé de commentaire.

Richard O.
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Le client n'a pas laissé de commentaire.

Jeremy C.
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We did not receive furniture dolly in truck. So move was a bit more difficult than planned. I was also not told about the location drop off having to call to check truck in, so took longer also. Other than that it was fine.

David H.
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Truck displayed message saying oil change due when picked up. The counter person was mostly interested in talking to people on his radio, unclear if he was addressing me or simply talking to himself.

William C.
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Le client n'a pas laissé de commentaire.

GARY M.
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Le client n'a pas laissé de commentaire.

HARLEY L.
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alignment on trucks needs to be fixed.

Veronica M.
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Le client n'a pas laissé de commentaire.

LATOYA M.
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Black manAger that check me in extremely professional and I appreciate it...!!!!

Christopher K.
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Le client n'a pas laissé de commentaire.

Efren A.
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Le client n'a pas laissé de commentaire.

Jesse G.
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Have the trucks that are scheduled to be taken not boxed in by other vehicles. Simplify the directions online as they don't really explain everything necessary in advance on the online pickup option.

Derek H.
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Very expensive for a short haul. Plus I wasn't allowed to drop off the truck at the location near the new house. So had to pay for extra miles, gas, and time.

bob F.
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Le client n'a pas laissé de commentaire.

Justin E.
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Poor customer service inside store. Representatives acted like they didn't care.

Christopher D.
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Fast check-in / check-out / return. Equipment as ordered plus extras. No problems. And, needed a cargo van the next day. The website showed none available. Called. Two available, and on short notice! Five stars*****.

Earl C.
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Not sure of guys name in yard but he checked me out and end and he was great to deal with super helpful.

Larry H.
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Le client n'a pas laissé de commentaire.

Mark K.
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Phone service terrible. Of the 3 times I called I was put on hold two of those times and I hung up after being on hold for 10 minutes. Person in yard helping me hook up trailer was personable and friendly. Person helping me returning the trailer was not.

Thomas H.
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Le client n'a pas laissé de commentaire.

Scott B.
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Le client n'a pas laissé de commentaire.

DEBORAH S.
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Online rental was super easy, came into the location to verify measurements on the AT we rented (to make sure it would accommodate our needs, it did). When we returned the AT the next day, a person with a phone app was able to check us out easily so we didn't have to wait in line.

George G.
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Clean, comfortable. Easy driving.

Michael S.
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When I showed up to pick up my ubox, they said they didn't have my reservation and weren't ready. When picking up the shipped u box on the orther side, again no one called the night before, and they weren't ready and the box was still in storage in the warehouse.

Scott C.
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No complaints with either pick-up or drop-off. Employees were friendly and efficient. I did utilize the online check-in which seemed to save a few minutes during the pick-up process. Great job all around.

Randal K.
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Le client n'a pas laissé de commentaire.

Corey E.
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Le client n'a pas laissé de commentaire.

Stella M.
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Le client n'a pas laissé de commentaire.

Tomas M.
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Trailers should be more accessible or ready to be hooked, i had to go and hook mine and there wasn't much space to it, but other then that good.

Daniel B.
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Excellent customer service at both pickup and drop off. Wonder people on all fronts that you have working for you.

Kent V.
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Le client n'a pas laissé de commentaire.

Lloyd M.
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Le client n'a pas laissé de commentaire.

eric S.
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good people made it easy

Nancy S.
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Le client n'a pas laissé de commentaire.

Patrice K.
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My box never showed up as scheduled. I had to call MANY times. It was finally scheduled for delivery another time after hours of calls. Then I called to confirm and again it wasn't scheduled. More hours and many calls and emails it finally showed up. The top 1/4 of the box door was completely broken and unsecured. Ive used uhual many times (rented 1 truck for cross country and one local) just this year. The box delivery in Colorado was soo awful I don't know that I'd ever deal with uhual again. Every other experience was good.

Barbara S.
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mo one told me about the additional charges. The price went from $29.99 to 77.68!!!

denise O.
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Le client n'a pas laissé de commentaire.

Daniel S.
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Le client n'a pas laissé de commentaire.

MARK M.
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Our pick up location was changed the night before our pick up. We ended up having to spend more money than we budgeted because of the additional mileage to go to this location. This also caused us to run behind because of the extra driving, as well as extra money for gas. The representative we talked to the night before our pick up didn't really seem to care that this was a major inconvenience for us, especially financially. We will not be using this company again. If you don't have a truck available at a specific location, then don't process the reservation.

Richard M.
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I enjoyed my uhaul experience

Michael R.
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The trailer I was renting had a chain that looked like it was beginning to rust. Your employee noticed it and made the repair. He could have easily ignored the chain and sent me on my way. His attention to detail was much appreciated.

OLGA G.
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Le client n'a pas laissé de commentaire.

WILLIAM J.
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Le client n'a pas laissé de commentaire.

Shawn M.
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while this rental experience was good, the previous one was horribel, i rented in fresno, and was cancelled 4 time without notification. once your agent put me on hold and called the pick up location and confirmed the equiptment was there and on hold for me. in 3hours, vicky from your Fresno district call and said if i wanted the equiptment, i would have to drive to drive to Wasco, which is a 4 hour round trip for me. then her manager christine call me and as much as said take it or leave it. keep in mind this is during a forest fire that i am trying to escape. those two people could have cared less. mind you, they cancelled my equiptment without telling me. they are to worst. i ended up having to rent from Penske for an additional $500.00 more. i hold u-haul responsible. i wrote u-haul a e-mail right away, and true to form, no answer jtm2326@sbcglobal.net

ROBERT L.
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Helpful and friendly staff.

Gerard C.
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There was only one person working at 7am time of opening

Thomas H.
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Gentleman that disconnected trailer was not friendly. Did not welcome me and provided no information on how I would receive documentation that the trailer was returned in good condition.

Shane K.
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Le client n'a pas laissé de commentaire.

Andrea M.
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Very busy site. Good stay, excellent selection for moving needs.

Rene M.
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Le client n'a pas laissé de commentaire.

Dennis B.
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Le client n'a pas laissé de commentaire.

RICHARD G.
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Order entry and follow up was excellent! I will recommend this location.

DEBORAH AND MEGAN D. | Expérience générale |
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While the staff are usually friendly and helpful the lack of adequate parking and that the facilities seem to always be busy was my biggest issues, great if you just need to pack everything in and never get to it again but this discouraged me from getting to my storage as often as I needed or wanted

Pat L. | Premières impressions |
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All service was excellent

Maureen P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Samantha D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

jason c. | Expérience générale |
Évaluation :

Every time I've had dealings with this facility its been a train wreck . I purposely drive out of the way to patronize other stores rather than go here. Due to past experiences ,I prohibited my business from using this location since 2009. A sudden and temporary need during a recent move made using this location most convenient . Maybe it was just a fluke day, but again- train wreck. There was a new store manager starting and the tension was thick. The cashier wanted the new manager to process our order but he said he didn't know how. He didn't real seem interested in learning. She rolled her eyes and had obvious contempt for him. We were told the storage unit building was open until 10 and given an access code . I confirmed we would be able to access the unit after the office closed since we had required trips that would happen after 5pm. We were supposed to get an access card but was told the machine was down . When we returned later with a load of material ~5ish the entry code we had been given would not work. The manager was just leaving and was obviously distressed. I explained we had to get into the unit so we could complete our move. He said he didn't know how to get in and that he had had " a long day I wouldn't be able to understand". I explained that me not getting into my unit was not an option. He said he had master keys at home and it would take him 1.5 hrs to go get them . I tried to troubleshoot options with him asking who else may have keys, etc but he got very emotional and said in frustration " Fine! I'll go all the way home and get my keys !" then recklessly sped away from the lot. To quote my stoic 18 year old son who was helping me " That was CRAZY." I did receive a call about an hour later from the manager who informed me his assistant lived close by and would come let me in. This happened. THANK YOU . A gentleman on a motorcycle showed up and happily let me in. Very professional . He explained I was not only not given an access card, I was not given proper instructions on how to operate the security system. The delay resulted in my moving crew leaving , forcing me to complete the 3-man load by myself - about 4 hrs of solo work for me. As your manager complained to me about his day, he had no perspective that I had been up for about 27 hours at that point, working in the smoke filled summer heat , and had an 11 hour truck drive to complete before my day would be over. It wasn't a minor inconvenience. All told, not being able to get in my unit cost me about 6hrs and $225 in wasted labor. The insinuation by tone and body language that this was " my problem" is just the cherry on top of a horrible experience. The facility is nice, clean, safe, and conveniently located - yet every-time its a cringe worthy ordeal. 3 for 3. At least they are consistent. Around 2005 they made my 74 year old mother cry ( really) over a $12 lock she couldn't get the key to turn in due to a sticking mechanism. Then, in the last experience they smugly charged me an extra day rent on a truck for being 13 minutes late after i waited in line IN THEIR LOBBY for 50 minutes to return the keys. This is only the 4th customer survey I've completed for ANY business in the last 10-15 years. I would avoid this place like the plague.

Jim M. | Expérience générale |
Évaluation :

Great customer service, friendly, and efficient. Will use again for sure.

Savannah H. | Expérience générale |
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Absolutely horrible service, would only recommend this location to someone I hate. This location continued to charge me after I moved out of my storage unit. I left my door open at move out, AND talked to a human up front. I need someone from upper management to follow up with me at Savannahlh@outlook.com, please, as I cannot continue to communicate effectively with the staff on location it seems.

Don S. | Premières impressions |
Évaluation :

The log-in log-out procedures were a bit confusing when first stated to me, which resulted in me tripping the alarm upon entering my storage unit.

Wally S. | Expérience générale |
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The black lady was looking at my old storage Unit. I had to walk with to 1912. Show her it. All empty. :o)

William S. | Expérience générale |
Évaluation :

It took us several trips to load our stuff into storage, When we took our stuff out, it took several loads also. On many of those occasions, we could not park because UHaul trucks were parked in the load/unload area. We had to ask for them to be moved each time. We think it is wrong for UHaul to use those places for truck parking. They should be left for the convenience of paying customers. The actual storage facilities were very clean and nice, but the parking situation was very frustrating.

Jeff F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Melissa H. | Expérience générale |
Évaluation :

Only thing I had a problem was once the door looked like it had been kicked in and they had to put back on the hinge i had to wait for a while no apology other then that everything was great had it for a little over a year

LAURA T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Bruce L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Nitu A. | Expérience générale |
Évaluation :

Great experience, exactly what we needed. Thanks!

olivia B. | Expérience générale |
Évaluation :

I could tell they didn’t clean daily or even weekly because I spilled a teeny bit of glitter in the hall to test cleaning and it was there weeks later. The login pad had visible dirt, it was black. They eventually cleaned it, but especially during this virus, it should have been cleaned daily. Everytime I came it was super busy and people everywhere and it was almost impossible to find a spot to park 80% of the time. Might have been the timing. Not worth the price or location. Management was very great. Very nice and remembered who I was but nothing was worth the price when it was >$30 for the same size unit down the street. I moved out because of the inconvenience and the traffic. I still like U-Haul for their boxes and supplies but I’ll never store with a U-Haul again. Overpriced for sure. They wouldn’t give me a refund after 1/2 a month so I was forced to stay until my month was up. Sometimes I would walk through the dark and have to jump around for the light to turn on. It felt sketchy and I didn’t like being in the dark alone. There were times that I would be at my unit organizing and an alarm would sound down the hall and no one would be there.

Valerie B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Madyson H. | Expérience générale |
Évaluation :

I was charged twice and still have not received a refund. I had a receipt showing this and spoke with the main manager and he was so rude and aggressive. They charged me for my unit and another unit that I did not rent. The main manager then decided to put a lock on my unit so I couldn’t get my stuff. He said he was doing it just to “mess with me” I went back on a different day to speak with the assistant manager Les and he was the only one that helped me. He could see my unit was paid for and took the lock off. I’m still owed 69 dollars of over payment that the main manager refused to give me. With everything going on in the world and being treated so aggressively from the main manager makes me sick. The only nice person there they knows what he is doing is Les. I can’t remember if it’s Les or Lex but if it weren’t for him I would have been afraid to get my belongings because of how horrible the main manager was. It also not temperature controlled it was close to 90 degrees and I had an entire box of stuff ruined because of it. Frankly I would like the money extra money charged given back and a refund for the abuse I had to endure by the main manager with his picture on everything

don C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Patricia M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

William B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tayler Q. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

GEORGIA S. | Premières impressions |
Évaluation :

Everything worked out but it seemed there were issues with the computer system or program. It was extremely slow. My original 10'x15' storage unit reservation disappeared when I cancelled the truck. However, the manager gave me a 10'x10' and an adjacent 5'x5' which worked out fine.

Sheila S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Mario A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Adam O. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin H. | Expérience générale |
Évaluation :

The loading dock area needs to keep folks whom are not moving item from storage away.

robert u. | Expérience générale |
Évaluation :

Especially appreciated their rearranging my FOR ME TO DROP OFF MY TRUCK THERE, GOOD SERVICE!

Lisa F. | Expérience générale |
Évaluation :

For years, I have always rented my trucks and vans from this same U-Haul. Staff is always friendly and kind. This was the first time that I used the storage. It was exactly what I needed. Thanks!

Amy B. | Premières impressions |
Évaluation :

Jae was amazing and helped me out so much.

Mario A. | Premières impressions |
Évaluation :

Exelent place to do business with. I am very satisfied with the services and the way I was treated as a customer. I am greatly appreciate for Jay assistance and friendliness staff.

Diane C. | Expérience générale |
Évaluation :

I rated the facility “Excellent” because staff was professional and friendly and met my needs.

Andrea M. | Expérience générale |
Évaluation :

Awesome front desk staff who helped transfer from one unit to another hassle free!

Daniel F. | Premières impressions |
Évaluation :

Friendly people Pat was so helpful

debbie r. | Expérience générale |
Évaluation :

Was easy on returning of the truck fast and quick

Sheila S. | Premières impressions |
Évaluation :

professionl kind

SEAN T. | Expérience générale |
Évaluation :

Great place. Conveniently located. Friendly and professional staff.

Barbara B. | Expérience générale |
Évaluation :

Thank you.

Cheryl U. | Premières impressions |
Évaluation :

great service!

Terrie R. | Premières impressions |
Évaluation :

Thank you Christian W. Appreciate you helping us get situated tell we get to move in to our apt. You even stopped your lunch to help. Great customer service. It was appreciated. Vince & Terrie Ruf

Mary K. | Expérience générale |
Évaluation :

To exspencive

Agnes C. | Expérience générale |
Évaluation :

I've been a storage room customer for almost two years, and it has been a negative experience--rude people, accidents made in applying payments, not an ounce of help, in fact bad treatment.

EPHRAM F. | Premières impressions |
Évaluation :

You called saying that I was closing out my storage account. I said no. You said you will call me back to see if any problem with my account. No call. Some confusion!

EPHRAM F. | Expérience générale |
Évaluation :

I have been doing business with your company for several years. No real issues during this period.

James A. | Expérience générale |
Évaluation :

No Comments

Diane C. | Premières impressions |
Évaluation :

Staff was efficient, professional, patient, thorough, friendly—everything one could ask for in a business transaction.

ZACHARY KAGAN R. | Expérience générale |
Évaluation :

The lighting will put you in the dark after 10 minutes and force you to walk down the hall to activate the single motion sensor that works. The AC will never work so be prepared to sweat. Good Luck

Brian S. | Premières impressions |
Évaluation :

Josh who helped us was amazing friendly and helpful Went out of his way to make the move into storage a breeze

Patricia A. | Expérience générale |
Évaluation :

My furniture was stored for two years and I appreciate the cleanliness of your facility. Also appreciated the security. I would recommend this U Haul to all my friends. Thank you.

manuel a. | Expérience générale |
Évaluation :

Very good customer service didnt wait very long to get what I needed

MICHAEL T. | Expérience générale |
Évaluation :

The best team ever! They really helped make our move so much more efficient and bearable!

Adam O. | Premières impressions |
Évaluation :

They were great

Jill J. | Expérience générale |
Évaluation :

A pleasure to work with such a well run operation.

Robert S. | Expérience générale |
Évaluation :

I gave my notice for cancelling my storage unit on June 6th and had to make 7 to 8 calls as well as another physical appointment and still I received a notice to pay, a late charge and a lien notice.

MICHAEL T. | Premières impressions |
Évaluation :

Predictably the best ever service...as always! Thanks guys!

Meredith R. | Expérience générale |
Évaluation :

Too expensive. I've moved my stuff to a facility same distance from my home, same size 5x5, climate controlled, for $21/month, versus $65 @ UHaul.

Teresa J. | Expérience générale |
Évaluation :

Stephanie Krauss helped me because I needed to move out and I wound up locking myself out of my car, so she got me a phone and got me water while I was waiting for a locksmith. Great service!

melissa h. | Premières impressions |
Évaluation :

The people there are so friendly especially Cassandra . She made the experience effortless gave me clear instructions . And even showed me the different options of storages available

Nitu A. | Premières impressions |
Évaluation :

great experience!

Ron B. | Expérience générale |
Évaluation :

Very convenient location. Easy access and very friendly staff.

Barbara B. | Premières impressions |
Évaluation :

Rented a room, good service on line and in the store. Vey clean and and easy experience.

linda y. | Premières impressions |
Évaluation :

Very helpfull. Needed more employee help

Maggie S. | Expérience générale |
Évaluation :

Good experience

Orietta K. | Expérience générale |
Évaluation :

Very happy with the everything. All the employees very courteous I will recommend this place to all my friends. Manager was very professional I have no complaint. Very good service.

Alexandra G. | Expérience générale |
Évaluation :

Can't say enough how friendly and helpful the staff was here. We also rented a van at this location and had excellent service.

david g. | Expérience générale |
Évaluation :

Thanks again

egle k. | Expérience générale |
Évaluation :

Provides a very helpful service. Everything is so easy and convenient. Staff is very helpful as well! Thank you!

janie t. | Expérience générale |
Évaluation :

Great storage facility

DIANE W. | Expérience générale |
Évaluation :

Really great storage facility - great owner and employees helpful and friendly.

Maggie S. | Premières impressions |
Évaluation :

The gentleman who helped me at the customer service desk was most friendly and helpful and walked me to my unit (at my request). I was very please how clean the facility is.

MONET B. | Expérience générale |
Évaluation :

Very clean and convenient.

Nick k. | Expérience générale |
Évaluation :

The only thing that was not convenient about my unit, was not being able to access it 24/7. Otherwise - very well maintained and staff are polite and very accommodating to their customers' needs.

John Z. | Expérience générale |
Évaluation :

This U-Haul location always does a great job. I've rented 4-5 trucks here, had three trailer hitches and electronic brakes installed, and rented a storage unit. Always great service!

Pam D. | Premières impressions |
Évaluation :

Everyone at UHaul went out of their way to be helpful.

Landon H. | Expérience générale |
Évaluation :

The UBox I received had broken parts and had a cover that was too small. The woman working the front desk was rude/cold on the phone and did not know what she was doing on the phone or in person

Denise L. | Expérience générale |
Évaluation :

kelly was professional, personable and our experience was quick and easy

Isaiah M. | Expérience générale |
Évaluation :

It’s nice that the storage facility is under sureveilance and that you need a key card to get in! I wasn’t worried about my belongings at all.

HERB H. | Expérience générale |
Évaluation :

I would definitly use UHaul to store my things when I need to. I stored several things there for several years and when I removed them they were in great condition. Indoor climate control is great.

Peter I. | Expérience générale |
Évaluation :

Courteous and efficient staff. Convenient parking next to my ubox. Thanks!

David Q. | Expérience générale |
Évaluation :

Had a recurring bill error for box storage and John Rurup took care of it immediately and followed up with an email.

Bryan S. | Expérience générale |
Évaluation :

Staff is not very helpful or accomodating.

COLLETTE H. | Expérience générale |
Évaluation :

Always hard to get a parking spot when wanted to access unit; very limited places for both storage units and those people wanting to rent equipment. Price went up every 6 mos without warning

kim e. | Expérience générale |
Évaluation :

I appreciate that you have the option to pay extra for 24/7 access to storage but I feel like that should be included already. Closing at 7 was very inconvenient and I couldn’t afford to pay more

NILS M. | Expérience générale |
Évaluation :

It can be hard to find a space at the loading area and the other parking is usually filled with Uhaul vehicles. Getting belongings can be challenging.

Patricia S. | Expérience générale |
Évaluation :

The marks above cover the topic.

Stacey E. | Expérience générale |
Évaluation :

Great!

Elizabeth S. | Expérience générale |
Évaluation :

I would definitely use them again if I never need storage.

Janne M. | Expérience générale |
Évaluation :

Organized and well done

MEGHAN S. | Expérience générale |
Évaluation :

Everything was clean and easy.

Brittany S. | Réservation |
Évaluation :

Everyone present was over-the-top helpful and knowledgeable. The check-in process was efficient and the facilities are extremely clean. Thank you for the great experience!

Kara m. | Expérience générale |
Évaluation :

This is one of the worst ones yet !!! Thank god for the friendly people at the Colorado Springs one

Michelle J. | Expérience générale |
Évaluation :

My uhaul box arrived in good condition and it was easy to pick up

Angela S. | Réservation |
Évaluation :

They were great!

Jennifer C. | Expérience générale |
Évaluation :

MOVING out of my unit when my key broke off in the lock. Was told it’s co policynothing they could do. I was set with truck and hired movers to help me. No waiver offered, nothing.

Gregory M. | Expérience générale |
Évaluation :

We did not need to access storage at odd hours, so everything worked well and normal for us.

tim d. | Expérience générale |
Évaluation :

There are multiple charges on my bank account and I have been waiting on hold for 15 minutes If this issue is not resolved immediately I will call my bank and report it as fraud and a lawyer will be

DAVID P. | Expérience générale |
Évaluation :

All worked as advertised!

Justin K. | Expérience générale |
Évaluation :

I had an excellent experience with UHAUL. Both the truck rental for our 1100 mile move and the use of a storage facility for a little over a month were great experiences. The staff was incredible.

todd l. | Expérience générale |
Évaluation :

A+

Dana C. | Expérience générale |
Évaluation :

I called 4 times to have the manger, John, call & he has not called. I asked speak to a district manager & was told John has to put in that request. I am missing things & charged $3 w/o my knowledge.

RICHARD F. | Expérience générale |
Évaluation :

Always had problems finding parking to access storage because non-storage customers and employees with always park in those reserved spaces. Employees didn't seem to care.

Non reviews have been submitted for this location.

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