U-Haul Moving & Storage of Hightstown

1607 évaluations

979 Rte 33 W   Monroe Township, NJ 08831
(Located between Twin Rivers Dr and Applegarth Rd)

(609) 426-4444

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Pour nous contacter

(609) 426-4444

979 Rte 33 W
Monroe Township, NJ 08831

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The trailer nose part that goes into my ball there was a problem with that so getting it on at the U-Haul location also getting it off where I had reached my destinations to leave it there for a day or two and then putting it back on my car to take to U-Haul was extremely difficult there was something wrong with the equipment I was not satisfied at all

Joseph V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis C. 
Évaluation :
5

Everything was great except that the gas tank was empty. I just made it into the gas station down the road.

JOSHUA T. 
Évaluation :
5

Nothing to improve.

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela C. 
Évaluation :
5

The staff at the drop off and storage location in Hightstown,NJ were terrific. Thanks Haley!

PAMELA L. 
Évaluation :
5

Nothing. Staff was phenomenal.

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maya I. 
Évaluation :
5

Esplicarle todo sobre el adquiler..

Manuel S. 
Évaluation :
2

All my valuable stuff in the storage unit got spoiled due to water leakage from rain . The unit is not in good condition.

Ramana murthy K.  |  Expérience générale 
Évaluation :
5

This is a very nice Uhaul rental location. Really appreciated the ease of renting and returning the truck. Staff was very polite and helpful during the entire process.

Emad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Very easy sign up and move in. Staff was very knowledgeable and courteous. The location is convenient.

Nancy S.  |  Premières impressions 
Évaluation :
5

The man at the front desk was so nice!

Annie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D.  |  Premières impressions 
Évaluation :
2

I had reservations for a unit and it wasn't available. Happened twice After I did get a smaller unit out of desperation the hasp didn't match and I had to pry the door to get the lock in. When I came back a couple days later to buy boxes the employee said he didn't know how to take cash. Fairly incompetent employees.

peter d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maryann f.  |  Premières impressions 
Évaluation :
5

Eric from the hightstown office was a life saver. I had storage booked with another vendor and they werent responding to me . Eric quickly set me up with storage and was very helpful. Eric thank you very very very much !

sandhya k.  |  Premières impressions 
Évaluation :
1

The communication regarding our uboxes from the pick up location was horrific. They placed the uboxes at a different pickup location in Ewing despite the previously listed Monroe. There was no coordination between the moving help system and the facility- I had put in MANY hours contacting and staying on hold with the facility and then the movers to coordinate the move. As a customer, I felt more like an employee working as the liason between the movers and uhual. Despite all these efforts, uhaul called the morning of the move (at 7:00am for a 9:00am move) to say they did not have the right truck to give the movers for them to pick up at the facility and we would need to pay Uhual to have them dropped off directly. This is despite booking this appt 3 weeks prior- it seems odd they could not have planned accordingly in that time. I was given a new timeline of around 12pm for drop off. I told my movers only for them to come at that time but the ubox drop off did not take place until 4:00pm. This cost me and the movers time and money. Moreover, the poor movers had to sit in their car the whole time due to COVID. When I would call for updates on the timing at the facility (after waiting on hold intermittently) I was told by the supervisor that the truck was out and she couldnt say when exactly it would get to me and I needed to calm down because there was nothing she could do. Not to mention I took off an half day of work in the morning for the move, only to have the actual move happen in the late afternoon/early evening. Moving is always stressful, and things dont often go right, but this was more than that. Uhaul made my moving experience atrocious. That being said the movers themselves who are not affiliated with Uhaul were wonderful human beings and did a great job. Id be surprised if they took job from uhaul in the future given what took place.

LANE R. 
Évaluation :
5

Hayley Richtman was a god sent, with all the stress I was going through she carmd me down and had me smiling when we were finished. Awesome young lady.

Vito D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gladys M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria E. K.  |  Premières impressions 
Évaluation :
5

Eric was very helpful and courteous. I will definitely come back if I need to rent Uhaul again. Thank you for making my move smooth.

milagros P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S.  |  Expérience générale 
Évaluation :
5

Haley and Rosana were awesome to work with! Moving can be a trying time and they made it so easy! Haley called me directly when she noticed that a change I made online for a vehicle pickup resulted in a change of destination for the pickup. They both provided top notch customer service and I just felt that they both really cared! I will always highly recommend this location for storage or vehicle rentals!

Rhona D.  |  Expérience générale 
Évaluation :
5

Very nice. Will use again if needed

Walter S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katelyn C.  |  Premières impressions 
Évaluation :
3

No one ever picks up the phone--so after long hold (20 minutes or longer) I was connected to their central service line, which happened more than twice. Even the central phone staff couldn't help, although they could get hold of the local staff promptly (who for some reason refuse to attend to customer calls) here who required an in-person visit to extend any help!!

Rajesh A. N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kristina Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
1

Waited a long time to actually be dispatched my equipment due to computer issues. The young girl said I was dispatched the equipment 13 minutes after my scheduled pick up time but that is not true, it was closer to a half hour. I reserved two dollies since I had two people moving me out of the top floor of my building. Two dollies could have been loaded up with boxes simultaneously with each of us bringing a dollie down to the truck but when I got there I was told that they gave one dollie to someone before me and only had one available. To make matters worse, the dollie they gave me had almost no nuts holding the casters down and one of the casters bent the first time I tried loading it up with boxes. I had to wait until the next morning to go to a hardware store and buy the right nuts to secure all of the casters, each caster was missing 3 nuts. If I had two dollies I could have cut the time I spent moving boxes in half since I had two people. In reality, instead of having two people move 4 boxes each on each dollie I had one dollie with 4 boxes and one person carrying a box if it wasn't too heavy. There was a very young girl, maybe 18 years old running the place, it was unorganized, they were talking about politics when I was waiting for them to sort out the computer issues and when I was late returning the truck because of the delay due to broken equipment the young girl (holly I think) was pretty rude on the phone. Never again will I use Uhaul.

Randall S. 
Évaluation :
2

Was told....If I couldn't have the truck back b4 5:00 (closing) then I should bring it back the next day at 7am because they are concerned about theft and having keys in a drop box. This is not the customers problem and makes it very inconvenient for the customer, I had to rush my moving day in order to get the vehicle back b4 closing. One of the best the best things about U-Haul is the convenience of after hours pickup & drop off and use of the app. If this location cannot support this then I would be looking for another location.

Milton R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis A R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IAN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roslyn R. 
Évaluation :
5

Great customer service!!!

David S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeanna G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

The entire staff at this facility went above and beyond to make my move as painless as possible.

James C.  |  Expérience générale 
Évaluation :
4

The drop off location was closed and therefore unavailable to us when we were ready to return the trailer. It took 2 phone calls and 90 minutes to finally get someone on the phone Who advised us we could simply leave the trailer outside the location unsecured, which I was reluctant to do. Upon calling to follow up and additionally secure a storage location Rosanna at the drop off location was exceptionally helpful

Elan E. 
Évaluation :
5

Awesome staff

Crystian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Algernon C. 
Évaluation :
2

4pm friday we receive a phone call from uhaul in Forked River, NJ to tell us they will not have our truck for sat morning. They did not offer a solution. We spend one hour calling around looking for a truck. We end up finding a 26' truck in Monroe and book it for twice the cost of the original booking. We walk into Monroe to find the uhaul rep on the one with corporate and then tells us she was calling because she doesn't have our truck we booked. How much stress can a person around moving take? Eventually we got a 15' truck instead but than nothing. Super bad experience with Uhaul.

Alexandra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deana s.  |  Premières impressions 
Évaluation :
2

I was supposed to pick up my truck at 7pm Thursday night so I could have it packed and ready to go for Friday morning. My truck was not set up, despite the location having ample time to do so, and was not notified that it wouldn't be available for me Thursday night. As a result, I had a sleepless night worrying if I'd have time to get everything done and had to be up early to pick up the truck at 7am instead. The person on site at pickup seemed like she knew it hadn't been set up properly as she said it was a new person doing the set up, but didn't bother to notify me that this may have been the case. If you have a strict schedule to adhere to, I'd second-guess this location.

Virginia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nitin C. 
Évaluation :
5

The truck was a disaster. There was moisture on the inside of the truck. The cup holder in the door was filled with water. The side mirrors shook violently and were unusable. The dash did not light up so unable to see gauges at night.

RUSSELL G. 
Évaluation :
5

Very nice to deal with. Very fast service

Walter S.  |  Premières impressions 
Évaluation :
5

Eric (staff member) was great, helpful, and very patient with explaining the storage options. His demeanor was simply wonderful. Had a great experience visiting this site/location.

Tamar D.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

My experience with u-haul was very positive. The property management and associates very accommodating . I would use this company again.

Cotty E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron V. 
Évaluation :
5

I like how easy it was to excess my storage Unit so I could come and go as I please. Plus Hayley was very helpful with all my questions. Thank you so much Peter Heredia.

Peter H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel A. 
Évaluation :
4

There were 3 price increases in less than 2 years. I wasn't happy about that. Otherwise it was fine. My recommendation is to get some climate controlled units added. The moisture created by the weather extremes damaged many of our boxes and created a mold smell.

Susan F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel D. 
Évaluation :
1

First. Using the online tools was excellent. Second the office staff at the site location closes the before the time advertised online. In addition your employee Rosanna Gambino is very nasty, unprofessional, and racist against foreign customers and black women in particular. I witnessed her be nasty for no reason at all to an African woman wit strong accent conerning her bank card not working in your computer system, and another woman of color who was french with her husband that she raised her voice at them and spoke to them both very nasty. For myself, who is also a woman of color from the islands, she began her conversation with me stating that she did not know how I booked the storage unit and that you had none left. I advised her that she was not correct. She acted as if she was doing me a favor with "giving me a month free" when that was a special uhaul was already running then preceeded to charge my card for another month even though the advertisement stated no money was due at the time and all I needed was to move into the unit. Mind you I advised her I already had paid and that a card was on file. She acted like she was the police. She started asking me all types of questions like the name and phone number of someone else(did not say why) I told her my husband who was standing right there. She ignored this and never added him to the account. In addition she took my DMV license and wrote down my license number(which I did not like) and it felt invasive. At one point I had to tell her twice to watch her tone and how she spoke to me and she became very nasty stating that I was the one picking a fight with her and raised her voice at me for no reason. She definitely did not want to wait on us all who were people of color and she definitely was looking to pick a fight at how nasty she handled me, the old lady, and the other couple. She also purposely gave us a unit that was very inconvenient and far to move our stuff into knowing we had three car loads and it was a moving day. Because of her I will never do business with this particular location.

Myriam S.  |  Expérience générale 
Évaluation :
5

The staff is not only friendly but very helpful.

John A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence P. 
Évaluation :
5

the mobile drop off was great!

amy T. 
Évaluation :
5

More supplies in hand

Angela W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTINE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saqib F. 
Évaluation :
2

Location opened 15 minutes late. Understaffed, one person had to handle multiple customers, answer phones and retrieve and clean rentals. I scheduled a hands free pickup and truck was not ready because it arrived late the night before. Wound up being there for over an hour. Was told truck was scheduled for service the next day and I was to not worry about the noise the steering wheel made when I turned or the check engine light on the dashboard. The truck was in horrible shape mechanically. Overall a very unprofessional experience for the amount of money I paid. Truly disappointed

STEVEN M. 
Évaluation :
5

Had a great experience with customer care and the associates behind the desk I will always recommend friends and family thank you for letting me cheap storage with you guys for about 8 years thank you again see you guys in the future

JERRY R.  |  Expérience générale 
Évaluation :
5

Had to pick up truck that was quite a distance from where I needed it and wanted to pick it up. I was given 50 extra miles, but still went over. If there isn't a truck close to where you want it, there should not be a charge for extra miles

judy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAMELA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HMC K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katerina M.  |  Expérience générale 
Évaluation :
5

Hailey and Rosanna were fabulous to work with! Hailey personally called me to make sure I was aware of a change in my truck rental and was able to get me into a smaller truck. They were both very responsive and helpful, which made the whole process so much easier! I would highly recommend their service for truck rental and storage!

Rhona D. 
Évaluation :
5

I cannot day enough great things about the personnel at this location & have had THE BEST customer service ever. Hailey and Rosanna have been phenomenal in supporting my move to NJ. Every step of the way, they have been highly responsive, caring and smart. Moving is emotional and they are very compassionate and friendly which helped a ton. I would drive out of my way to rent a truck from them and have done it just because they make it so easy and pleasant. Best UHaul location I've ever used hands down!

dyana R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sophia F. 
Évaluation :
3

Truck should be clean and dry when renting

Santhakum K. 
Évaluation :
5

To the truth nothing, that person who attended me is excellently prepared and very polite, a thousand thanks for everything.

Jose G. 
Évaluation :
4

The truck was not swept out and I had to do that prior to loading.

Gary D. 
Évaluation :
5

thank you!

Peter H.  |  Premières impressions 
Évaluation :
5

The windshield needed cleaning...even with using the windshield wiper and spray whatever was in there didn't come off....the seats had some lint on them....the power receptacle cover was broken....BUT, my overall experience with the rental was excellent!

Jill V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry S. 
Évaluation :
5

Make sure dashboard lites and rear interior box lites are operating.

Joseph V. 
Évaluation :
1

The service and communication were deplorable. The team members at the Staten Island / Richmond terrace location we're completely unprofessional and down right rude. The NJ location employee was nice, but not very knowledgeable of the services, but was very customer service orientated

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherie C. 
Évaluation :
5

Sales person was very helpful and friendly

Christopher D. 
Évaluation :
5

Excellent service.

Jangparta S. 
Évaluation :
5

The information on the website was not accurate as far as my choosing the time to pick up a truck. It was confusing and I was not able to do it. I went straight in on Sunday moring hoping they had a truck available and was able to get a van instead. But other than that I was very pleased with everything.

Mercedes C. 
Évaluation :
4

It was frustrating that the pick up location was a 45 minute drive from our moving location. Not sure why there were no other closer options.

Karen S. 
Évaluation :
5

Excellent customer service. Thank you.

Vithalbha P. 
Évaluation :
5

Rosemary is wonderful. She goes out of her to help. Very kind and professional.

Rina L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

clifton J. 
Évaluation :
3

Put a license plate on the truck.

KEVIN G. 
Évaluation :
5

The Customer Rep was Awesome

Louis Z. 
Évaluation :
5

Provide a tip sheet for how to back up and maneuver in reverse with a trailer.

arthur M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SREEKANTH M. 
Évaluation :
5

Very helpful staff.

Jim W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean A. 
Évaluation :
5

The lady very nice, good job

Jose M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey F. 
Évaluation :
5

The app was terrible. I was able to make an initial reservation easily. Modifying it failed. Checking in failed. Trying to chat while checking in failed. Using the app to return the van failed and was an awful experience. Besides the initial reservation the only part of the process that went well was my interactions with the people at my rental location. They were clear and efficient. The lady's instructions for returning the vehicle were simple. I made the mistake of trying to use the app to return the vehicle. It was a huge waste of time.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONROE M.  |  Expérience générale 
Évaluation :
2

The first unit they put me in leaked when it rained. After 6 months of complaining, they switched me to another unit. Whenever the used a blower to sweep the street, a significant amount of debris went under the door and into my unit. Not a good experience all around.

Joseph M. C.  |  Expérience générale 
Évaluation :
5

Excellent overall service!! i would definitely rate U-Haul as THE BEST among all such companies.

Abhishek K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
4

Cheapest price I could find in the area.

KARL W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janet W. 
Évaluation :
5

I rented a truck and a short term storage unit with Rosanna who was fabulous! She was super efficient, friendly and patient with my requests. When I got to the unit, there was no lock on the door and a gouge in the wall, though this was minor compared to the superior experience I already had with Rosanna. This was the cleanest and friendliest UHaul I've ever experienced.

dyana r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian D G.  |  Expérience générale 
Évaluation :
3

A bit of history: We reserved a truck for 700, but were running behind. We said that we would be there at 845, and would we then get it until 845, the next day? We were told that you needed it back by 745, and we were there by 740. The lady who was at the office door, (when we returned the truck the following morning,) saw us pull up, saw me coming to the door, opened the door WITHOUT WEARING A MASK!!!!, and said, 'can I help you?' Her name is "Ro." No, 'hello.' No, 'good morning.' No, 'welcome to UHaul.' Just, 'can I help you?' "Ro" had the professionalism of a dive bar waitress. Whereas "Paula" comported herself with professionalism, and courtesy, "Ro" was the antithesis, and hardly what UHaul has come to, or at least should represent. She was arrogant, contrary, argumentative. If our using your company again was based on how "Ro" conducted herself, we would not do so. "Paula" is much more of what one would expect from a company with a long, and established history, and reputation as UHaul. Equipment wise, the truck was a disaster - the "brake light" kept coming on, the dashboard speedometer was not able to be red. We felt that with these things in mind, it should not be allowed on the road. We mentioned all of this to "Ro," and all she would repeat was, "I can't do anything about it, tell it to the manager." We drove away amazed at the total lack of professionalism. Merci.

Leticia Y. 
Évaluation :
5

Very helpful and welcoming staff, always ready and willing to assist. Vans in good working order and clean. Very happy with the several days of service they provided.

Steve T. 
Évaluation :
5

Tried to reserve a truck and storage unit on line but the system said i had a confirmation # but would not proceed from steps 2 to 3. Thought i had the reservstion but wasnt sure. When i got there it turns out i didnt have the truck reservation since they were sold out. Would have been in a real jam if i couldnt have gotten the truck that big but luckily a van worked. You need to clean up that problem so customers get real current info if equip is avail so they can go shop else where.

michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dyab K.  |  Premières impressions 
Évaluation :
4

The mileage on the contract (32) was 15 miles under what was on the van (47) so we ended up being charged for an extra 15 miles we did not do. I called the office manager and left a voicemail but never got a call back which the minimum a customer can expect when raising a concern.

Alexandra V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rishi Kumar R. 
Évaluation :
5

Good location and easy access to my stuff.

Christopher H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gene V. 
Évaluation :
4

Deliver on time the truck and at the location that was scheduled

Lidice G. 
Évaluation :
5

Everything was great - thanks!

Hubert L. 
Évaluation :
2

The man who rented us our unit was very rude and not helpful at all. He acted like we were irritating him just by being in the office.

Gary D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIERAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pete S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aileen B.  |  Expérience générale 
Évaluation :
5

Perfect job!

Elaine Vargas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zuzana G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul P.  |  Online Move In 
Évaluation :
4

All went pretty smooth and quickly

Don F. 
Évaluation :
5

More inventory on accessories like dollys.

Paul P. 
Évaluation :
3

The sales person should indicate that there is a mileage charge. My bill which I thought was going to be 19,99 $ plus tax went up to 106,00 $. I would have gone elsewhere had I known that. I will not be using your company again.

Joseph L. 
Évaluation :
5

Well signed, easy access and location convenient to NJ Turnpike. Friendly and helpful staff.

Brian C. 
Évaluation :
3

Access to the roadways inside the gate was always blocked by rental trucks. This made for a hard time getting my truck in to load and also presents a safety and fire Hazzard. Should there ever be an emergency on the lot equipment will not be able to get in.

Jon D.  |  Expérience générale 
Évaluation :
5

I inherited this storage locker's contents from my brother (not actually inherited, but I was the Estate Administrator). They worked with me to get access to the unit, store things that needed storing there, right through wen I finally released the unit yesterday after cleaning it out. I'd do this again, the people were very accomodating and friendly, and made the whole operation, for the most part, very manageable.

David Z.  |  Expérience générale 
Évaluation :
2

Man at the counter was rude. He said we had to buy a lock from him in order to rent from him. He then overcharged us for the lock even though I told him and showed him the sign said it was on sale. I would not recommend this facility… He was rude

Gary D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antoney t.  |  Premières impressions 
Évaluation :
4

I was a little disappointed that the 20x20 which I reserved was not available. The service person did get me 2 20x10s that were reasonably close and gave me the first months fees free.

Brian W T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy A.  |  Expérience générale 
Évaluation :
3

Customer rep was short and dismissive in attitude. Was not personable

Beverly T.  |  Premières impressions 
Évaluation :
3

Staff was great. A lot of mice droppings. Good amount of screws and nails on the grounds. Felt lucky not to get a flat.

Joseph J S.  |  Expérience générale 
Évaluation :
5

Rebecca was very helpful

steven k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren W.  |  Expérience générale 
Évaluation :
3

I believe they need to replace or fix drainage on the roofs of the buildings and add new rubber on the bottom of the storage doors, my stuff was always wet when it rained, it would get in almost 2 to 3 feet and soak anything that was in front, I had to use plastic to try to keep water from soaking in, other that that the place and people were amazing

stephen q.  |  Expérience générale 
Évaluation :
2

- there were rats in the facility. My boxes upon removal showed evidence to the presence of rodents. Some Outer boxes were torn in places with scratches and there was droppings in the unit and on my boxes. - when I original rented the space i was not informed that the door was unlike other units and much smaller and not a traditional roll down door and was not shown the unit prior to renting. So I had to deal with it and it was very difficult. I had dealt with a older man who was the manager when renting who said he was unable to do anything to remedy the situation . At the time I was renting I had asked questions about the different size of units and I told him I had a full sized couch and he assured me it would fit into the unit. It fit into the unit however it was EXTREMELY difficult to get into the small door of the unit. - at some point I received a phone call from someone at this location after I had spoken with the corporate offices who was very rude and yelled at me. I explained to her I was in the hospital and she continued to yell. The 2 women that were working at the time of my check out were very nice and helpful.

Ashleigh T. M.  |  Expérience générale 
Évaluation :
5

I would definitely recommend and use this facility again. The people were very friendly and prices are very reasonable.

Dawn R.  |  Expérience générale 
Évaluation :
5

excellent service, friendly, I always use u-haul, never any problems....

Anthony R.  |  Premières impressions 
Évaluation :
5

Rosana was extremely helpful

Joan C.  |  Expérience générale 
Évaluation :
5

Very kind and courteous and so helpful a wonderful experience

stephen q.  |  Premières impressions 
Évaluation :
5

Pleasantly Suprised! We highly reccomend this location!

BRIAN S.  |  Expérience générale 
Évaluation :
2

My only problem with the storage facility is there were huge rat droppings and damage from rats gnawing on my belongings. Several items were ruined.

Barbara I.  |  Expérience générale 
Évaluation :
5

Everything was great. Clean dry units and friendly staff.

BRUCE C.  |  Expérience générale 
Évaluation :
4

The attendant (Jarrid) was accommodating when we returned the truck.

Fernando P.  |  Premières impressions 
Évaluation :
5

The representative was very helpful and knowledgeable

Joseph J. B.  |  Premières impressions 
Évaluation :
5

Great storage

PAMELA F.  |  Expérience générale 
Évaluation :
4

staff friendly and accommodating

Tina F.  |  Expérience générale 
Évaluation :
5

Your facility and personnel are excellent, Your rates and billing are fair. As a comparison I had space at an Extra-space , their billing is abusive with fees and charges. U haul only in the future.

Brian D.  |  Expérience générale 
Évaluation :
5

Very very nice woman, very helpful

stephen q.  |  Premières impressions 
Évaluation :
5

Paula the owner is super nice and polite!

Robert S.  |  Expérience générale 
Évaluation :
5

The staff here goes above and beyond to help.

ann h.  |  Premières impressions 
Évaluation :
5

No issues at all. Did get some dirt and debris under the door but figured that was unavoidable

Bryon S. H.  |  Expérience générale 
Évaluation :
5

I do things on short notice and they are always able to accommodate my needs. Personnel amical.

BRUCE C.  |  Premières impressions 
Évaluation :
5

So grateful for all of the help from everyone who works here! An amazingly easy storage experience, would recommend to all.

Caroline J.  |  Expérience générale 
Évaluation :
5

The employee was amazing

Devrell R.  |  Premières impressions 
Évaluation :
5

The gentleman who helped us was knowledgeable and friendly. Excellent customer service skills! He took his time and answered all of our questions. Great employee hope Jareed is appreciated!

JENNIFER M.  |  Premières impressions 
Évaluation :
5

Merci

SEAN R.  |  Expérience générale 
Évaluation :
3

Your employee Jarrid is very unpleasant and unfriendly person with no customer service whatsoever

BELMA D.  |  Expérience générale 
Évaluation :
5

The only thing that I would suggest is replacing the sliding mechanism it gets very rusty and hard to slide open.

Gwendolyn p.  |  Expérience générale 
Évaluation :
2

From the last rain everything on the floor of my units was wet. Move out due to the wet conditions. Also inside hallway floors never were swept and rollup door filthy. I lost money on my renewal

micheal e.  |  Expérience générale 
Évaluation :
1

My 1st experience with uhaul was TERRIBLE. the customer service + overall management was NEVER helpful. Moving + storing with uhaul is a big regret of mine considering the number of inconveniences

Ashley N. H.  |  Premières impressions 
Évaluation :
5

staff was very helpful

Francis N.  |  Expérience générale 
Évaluation :
5

My experience with uhaul was all made by your employee Rich. Rich is a true professional and a man of his word and a gentleman. Quite honestly Rich went above and in my opinion deserves a raise.

MICHAEL R. M.  |  Expérience générale 
Évaluation :
4

Rich is very professional and always willing to help!!!

Stephanie H.  |  Expérience générale 
Évaluation :
5

very professional, always helpful and very knowledgeable

STEPHANIE J. H.  |  Premières impressions 
Évaluation :
3

Field mice got into my storage locker and chewed up some boxes. After roofing repairs were done my belongings inside the locker were covered in dust and wood screws.

YA-TANG W.  |  Expérience générale 
Évaluation :
1

Staff is not professional at all, they need more people skills and need to be customer friendly. The two staff, young people (male and female) working yesterday were very rude and mean.

BELMA D.  |  Premières impressions 
Évaluation :
5

nice people

marlene m.  |  Premières impressions 
Évaluation :
5

Everything was good. Thank you

Helen T. R.  |  Premières impressions 
Évaluation :
4

Clean, convenient storage- friendly staff.

Sharon O.  |  Expérience générale 
Évaluation :
5

Always accessible and clean. Great staff. Never a problem.

PHIL I.  |  Expérience générale 
Évaluation :
5

Nothing but great things to say about Rich, highly recommend this location great unitsand great costumer service

Henry A. L.  |  Premières impressions 
Évaluation :
5

That was a pleasure to doing business with you.

beethoven p.  |  Expérience générale 
Évaluation :
5

I was very satisfied with their customer service and location as well as the product. Easy and smooth experience.

yana m.  |  Expérience générale 
Évaluation :
4

My move in process was very slow and the guy wasn’t friendly.

Veronica E. W.  |  Expérience générale 
Évaluation :
5

Helpful,caring people;I'd recommend them any time!

erika b.  |  Expérience générale 
Évaluation :
5

I would highly reccomend this facility to anyone looking for storage. I always feel safe, and the service is excellent!!

Amy A.  |  Expérience générale 
Évaluation :
5

Seamless process from booking to the return.

Dahlia A. P.  |  Premières impressions 
Évaluation :
5

This is my second storage unit at this facility. The staff is great to work with! Great service!

Amy A.  |  Premières impressions 
Évaluation :
4

The service was awesome and I will continue to use the Hightstown location in Monroe NJ

Noreen K. P.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

D'Andra H.  |  Premières impressions 
Évaluation :
4

Rick was very helpful and I enjoyed meeting him. I had been a customer twice before at length and that is why I decided to again store at your facility. The room was clean and easily accessible.

Gary W. H.  |  Premières impressions 
Évaluation :
5

Very well managed

Peter C. P.  |  Expérience générale 
Évaluation :
4

Very helpful staff. Moving into a storage unit was effortless. Thanks for the help!

Brian G.  |  Premières impressions 
Évaluation :
5

Mr. Rich who assisted me went above and beyond to work with me to make sure everything thing worked out the way I expected. Very detailed oriented and will recommend him or their office to anyone

Gladys V.  |  Premières impressions 
Évaluation :
2

THE UNIT I WAS GIVEN WAS NOT CHECKED BEFORE RENTAL. I DISCOVERD A ROOF LEAK THAT COULD HAVE CAUSED SIGNIFICANT DAMAGE TO PERSONAL PROPERTY. SITE MANAGEMENT REVIEW OF UNITS PRIOR TO RENTAL RECOMMENDED.

CARL C.  |  Réservation 
Évaluation :
1

I had a horrible time with the customer service either they are not trained properly or the systems are not updated properly. I have been charged 295 dollar for services which i have not opted.

Abinash P.  |  Expérience générale 
Évaluation :
4

Rich was a very nice guy, helpful informative took his time to explain everything

Donald R. W.  |  Réservation 
Évaluation :
5

I was very satisfied with the convenience of the location and facility office staff was more than accommodating, and made me feel like part of the family.

TONY S.  |  Expérience générale 
Évaluation :
3

U should be able to access your unit anytime also if you know your busy on one day why would you only have one staff making people wait outside the office because staff was on the lot for 45 min!

Sierra R. J.  |  Expérience générale 
Évaluation :
4

Personnel amical

HERBERT L.  |  Expérience générale 
Évaluation :
5

Items were all in good condition and staff was helpful.

James M. S.  |  Expérience générale 
Évaluation :
5

Paula,Rich & Alex are the Best!

Dennis C C.  |  Expérience générale 
Évaluation :
4

The facility was conveniently located with easy access. The staff was very helpful. I am moving and no longer needed the storage at this location.

LAWRENCE D.  |  Expérience générale 
Évaluation :
5

Worked just fine for my needs

Steven L.  |  Expérience générale 
Évaluation :
5

Ive used this specific location 2x & both times I was extremely pleased with its ease of access and staff to resolve any concerns.

Judy D.  |  Expérience générale 
Évaluation :
3

I had a weekend reservation and the store was not adequately staffed to accommodate the customer flow.

Lavetta J. H.  |  Réservation 
Évaluation :
4

The computers seem really slow.

Linda M. B.  |  Expérience générale 
Évaluation :
5

Great great staff always accomodating

Robert D.  |  Expérience générale 
Évaluation :
4

I have used this U-Haul for 20 years and they haVE ALWAYS BEEN EXCELLENT

STEPHEN L B.  |  Expérience générale 
Évaluation :
5

I will use them again if needed. It was affordable and convenient.

DAVE P.  |  Expérience générale 
Évaluation :
5

Great place

PAUL L.  |  Expérience générale 
Évaluation :
4

I had a good experience that this particular facility. Staff was always friendly and it was quite convenient to be able to check in on my stuff

ERIK S.  |  Expérience générale 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page