Customer Reviews for U-Haul Moving & Storage of Hightstown

1 855 évaluations

979 Rte 33 W   Monroe Township, NJ 08831
(Located between Twin Rivers Dr and Applegarth Rd)

(609) 426-4444

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(609) 426-4444

979 Rte 33 W
Monroe Township, NJ 08831
(Located between Twin Rivers Dr and Applegarth Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Was very happy the entire time i had a unit there. Only disappointment is when I went in to cancel, I was Told no money back even though I had Just paid my bill for the month a few days earlier. There should be a pro rated policy and I shouldnt Have to lose my money for the entire month.

MARISSA L.  |  Expérience générale 
Évaluation :
5

Matt and Mike were excellent!! Efficient, professional and extremely pleasant to deal with. I will recommend this location to all friends and family! Merci.

Allen G.  |  Expérience générale 
Évaluation :
5

I have and will always use U-Haul for any storage or moving. They are very convenient, clean and easy to use . I would recommend them to everyone.

Marilyn S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raquel S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolann B.  |  Premières impressions 
Évaluation :
5

Michael was very professional and helpful

rondi a.  |  Premières impressions 
Évaluation :
1

The car was full of smell of smoke, couldn't breathe. Move over next day I get a call that they didn't get the key, which I returned on time, suddenly they found it. And later another call came that they have on record that I didn't return the truck for 10 days, which is wrong, I rented the truck on 01/02 and returned within 4 hrs on the same day. The system has some issue or this center has not kept right records. I hope this is sorted out as I did not hear back from uhaul again whether its resolved or not.

MOHAMMED I. 
Évaluation :
5

The contactless check-in was clunckly to use. WHen scanning barcode, it kept going to picture gallery vs camera. Thankfully the manager was at the inside desk to assist. Michael Simons was awesome! Hightstown location :)

KAREN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julia c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine L P.  |  Expérience générale 
Évaluation :
4

Improve the app and make it work. Picking up and especially returning thebequipment was a major pain

Igor V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRASANN P. 
Évaluation :
5

Excellent staff who were very helpful, courteous and accommodating. Highly recommended location and facility!

David S.  |  Expérience générale 
Évaluation :
5

I would recommend no changes. The customer service was fabulous, the truck was ready on time, and the process time from entering the building to driving off the lot was less than 15 minutes. The driver was even kind enough to start the vehicle so it warmed up for us on a cold morning. Many thanks for a great experience

RICHARD K. 
Évaluation :
5

Michael was extremely helpful and made my renting process very smooth

Michael B.  |  Premières impressions 
Évaluation :
5

Everything is good

Ravi K. 
Évaluation :
5

Fantastic staff and extremely clean (this is important to me).

alvin h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Employees work hard to satisfy their clients.

Joseph B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Miriam M.  |  Premières impressions 
Évaluation :
5

Excellent service. Professional and friendly. I started to be a customer two years ago and I will be for more to come

JUAN S. 
Évaluation :
5

Cannot complain at all, it's a brilliant experience.. The agent has been very professional in my opinion he deserves good ratings.

CHRISTOPH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis C.  |  Premières impressions 
Évaluation :
5

Michael was great! Friendly, professional, and just a truly positive and helpful employee. Besides the competitive pricing, Michael was a huge part of why we committed on the spot.

John B.  |  Premières impressions 
Évaluation :
5

General Manager Michael was very courteous, helpful and offered all the items, and services in a polite and understanding manner. Highly recommended, David S.

David S. 
Évaluation :
5

The service was awesome, the gentleman that helped me was very nice and knowledgeable. I will use this again if needed.

SANDRA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas J. H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nkwa Y. 
Évaluation :
5

Everything went great, the staff was wonderful..I have no complaints!

CAROLA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence L. 
Évaluation :
4

Great personnel

Vicente B. 
Évaluation :
4

Staff was very helpful and knowledgeable

JEFFREY N. 
Évaluation :
5

Extremely courteous and professional customer service representative/store manager. He's very helpful and informative and meets the needs of every person who walks in the door. He's very pleasant on the phone as well.

OTHELLO K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Prices are too high.

Vanessa F.  |  Expérience générale 
Évaluation :
5

Michael was Great to work with, above and beyond the customer service that expected from a uhaul drop off & storage. Kind, polite, clear & concise info., Total asset to your business.

Donald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTON V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUBIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVELYN C. 
Évaluation :
5

The employee I interacted with was very polite and professional.

Alister M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theodore L.  |  Premières impressions 
Évaluation :
5

Very nice. Very professional.

William Joseph J G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco R. 
Évaluation :
5

Excellent service. Neat place and fast.

boaz K. 
Évaluation :
5

Only wish the mobile check out was Android friendly. Location manager answered after hours and walked me through the check out. Very helpful! Thank you

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilfredo P. 
Évaluation :
5

Working with Greg was great! Thanks!

walter c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY B. 
Évaluation :
5

Great service!!!

Keith A. 
Évaluation :
5

Great manager very helpful

ANDREW J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILYN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN K. 
Évaluation :
4

Not what I expected from such a brand name.

MICHAEL J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendell G. 
Évaluation :
5

Good rent shot time

GOPAL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
3

Still waiting for a copy of the receipt she promised to send so I'm able to submit to insurance company

VINCENT L. 
Évaluation :
3

I called customer service prior ordering the 20 foot truck. I told them specifically that I have 3 bedroom , alot of patio furniture and also have a storage unit that I need to get stuff. The 20 foot is obviously not enough. We had to take 2 trips with the uhaul truck plus get more family and friends who had trucks to help us move out. Alot of waisted traveling time. I wish the person would have been honest and told us to get the largest truck but Im thinking thats just a scam you guys do so you guys can get your customer to pay extra for the mileage. Instead of making our move easy. You guys made it alot harder. Im so disappointed with your customer service.

remy W. 
Évaluation :
5

WAO - BIG BIG THANK YOU TO SHARI OSADACZ!!! You saved the day! So, I booked the uhaul vehicle and arrived on site to learn that the movers whom I hired cancelled at the last minute. Shari was extremely professional and compassionate and immediately provided a number of contacts to hire for the day. Based on that, I was able to get help within couple hours and my move for the day went smoothly. Cannot thank Shari enough for the help. The pick up and return process went smoothly. Highly recommended place - definitely a great service.

Subha M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dharmendra V. 
Évaluation :
4

Hire more staff... When picking up my truck I sat inside for more than 15mins before being helped. This was AFTER I spoke to someone outside who told me someone was already inside who would assist me. There wasn't... However, once I was helped, the experience was quick and w/o issue... When I returned the vehicle, Sharri was outstanding! Courteous, professional, knowledgeable & a delight to interact with. She answered all my questions & was very helpful. Find more ppl like her & get them on the payroll ASAP!

STEVEN K. 
Évaluation :
4

The Van with so many preexisting damages (scratches, dents etc). Tire pressure was uneven (with lights on) making it difficult to drive and very dangerous. I am very disappointed with the condition of the vehicle. This vehicle should not be on the roads, especially wobbling when braking.

MURALI N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR C. 
Évaluation :
5

The manager was amazing and she went above and beyond

jenn B. 
Évaluation :
5

It was smooth sailing from pick up to drop off. Very friendly staff. Antoine was great.

ARNOLD M. 
Évaluation :
5

Good service

GURUSWAMY G. 
Évaluation :
5

Shari Osadacz was so nice and helpful. I dropped off the transporter and the truck separately and on both days she was really friendly and kind and just so wonderful. Quick efficient and nice on both times. I would definitely recommend this location and Uhaul because of Shari. Thanks!

Sau-Ling Y. 
Évaluation :
5

I want to really point out how wonderful Shari Osadacz was in helping me out. She is so kind and such a nice person. I was having so much trouble using the app to check in and she helped me feel better and helped me out. I cannot say how much I appreciated her friendly and kind helpfulness. Thank you for having such a wonderful employee.

Sau-Ling Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PARIVESH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
4

The representative was very helpful. Good customer service. Great job.

VIKASMAHENDRA V. 
Évaluation :
1

Clarity!! I Rented a 10' truck and no idea it did not have a ramp to load. When I called for clarification, The woman I spoke to did not give her name but was extremely rude and nasty! I brought it right back because it was basically useless for me and still was charged full price. (+gas it was a $85 ride in a old crappy truck for nothing). Never again. I will call a mover even if 3x the price! Will never recommend Uhaul ever!!

Edward C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan R. 
Évaluation :
5

excellent timely service!

Anthony U. 
Évaluation :
5

Excelent.

CARLOS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUISG A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEATRIZ M. 
Évaluation :
5

Very good service , kind staff and good service

FREDDY R. 
Évaluation :
1

You dont have enough staff, waited 45 mins to be taken care of before renting a van.

EDWARD E. 
Évaluation :
5

They need more help and did the best they can on what they have. Very excellent service and awesome workers

RICHARD N. 
Évaluation :
5

Issue with the equipment was likely not the fault of the location I picked up the trailer from. There were stickers on most of the damage that occurred in the past. Seems those items were never fixed.

Joseph K. 
Évaluation :
5

Send a confirmation text or email on the morning of the reservation, even if nothing changed.

ALYSSA H. 
Évaluation :
3

It was difficult to reach the office via phone call, and the calls were often dropped.

Brittani F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darryl G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
1

I paid for pads, a dolly and a furniture dolly and they were not provided.

Jordana K. 
Évaluation :
3

Contract asked to call location when entering Monroe Township. So I called. No one picked up as it went to the automated system. After hearing all the prompts it said my wait was 19 minutes. I called several times. Last call said my wait was 7 minutes so I held. I arrived 5 minutes later. There were no customers onsite. When I entered the office, it was VACANT. I looked around and looked out the side doors thinking the person went to the truck. When I didn't see anyone, I turned to walk back out. As I was almost at the exit, the woman entered from a side door next to the entrance. If customers are asked to call the drop off location before arriving to save time, the person at the location should AT LEAST have a phone on their person to answer the call so they know if/when a customer is arriving. Otherwise, what is the purpose of telling customers to call when no one is answering or is at the site awaiting the arrival to expedite the return of a truck & equipment?!?!

MIKE V. 
Évaluation :
5

The lady at the counter was extremely helpful and nice when we came in to pick up Sunday morning! Merci.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIMARGA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jorge C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bruce L. 
Évaluation :
5

Continue to do an outstanding job as you did today

EDWARD G. 
Évaluation :
5

Everything was excellent. The staff was friendly, attentive and helpful. The location was clean and organized, we could easily find additional supplies we needed for our moving. I would definitely return to this location and recommend it to others.

erik M. 
Évaluation :
5

I especially would love to compliment you on your outstanding employee: Shari Osadacz for going above and beyond all expectations to help us. She is an angel. Our reservation was made online we we had some difficulty with it, the pickup locations and the 24/7 app. We are a little older, so trying to log on via phone to a new website doesn't always go smoothly as one would hope. She took my reservation, got us on our way in time for our movers to show up. Really, U Haul, you should give her a raise. Shes the best U Haul employee I have ever met. I hope she see's this review.

FREDERICK C. 
Évaluation :
5

I placed an order for furniture pads because I was moving very delicate furniture. No one bothered to call or email me that are no furniture pads available. I would have gotten them myself had I known. The furniture was not as protected as I wanted and as a result the aside of my table has been scuffed.

Zoesively V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAN KUMAR J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank R. 
Évaluation :
5

It was a great experience with great customer support. Alex was very patient and helpful.

SCOTT F. 
Évaluation :
4

Possible to checkin, pictures, drivers license, etc before we get to facility.

Aladdin E. 
Évaluation :
4

I can't seem to find anything negative to say about my experience with your company. People very helpful and equipment well taken care of.

THOMAS G. 
Évaluation :
5

Very nice lady!! SMOOTH transaction! In and out! Highly recommended!

LARKESA C. 
Évaluation :
5

I'm unsure where the mix up occurred, but my initial reservation was made to pick up the vehicle at the Bicycle Rack location in Hightstown. However, when I arrived there the location setting told me I was in the wrong place and to go to Monroe. A little confusing, time consuming, and changed the estimation of miles I would be traveling. Obviously not a reflection of this rental location but rather some app concerns.

Katherine M. 
Évaluation :
5

While the van was clean on the inside, the windshield was plastered with insects to the point of obscuring view. That required a detour to my home just to clear the windshield before I could continue to my destination.

John G. 
Évaluation :
5

Your manager in charge was very professional and helpful. I would recommend this location for sure.

bob R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MENA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JORGE P. 
Évaluation :
5

heeellllp this crew.. Great tho

ALBERTO L. 
Évaluation :
5

The center manager Shari Osadacz was very accommodating when I came in person after I gave up on the 800 number waiting on line for over 20 minutes. She even gave her card and personal number if I can't get through the 800 number. Great personal service and would highly recommend it. Dyab

DYAB K. 
Évaluation :
5

Always a friendly staff

stephen l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbi-lyn c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freddy C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ABIGAIL D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mitchell w.  |  Premières impressions 
Évaluation :
5

The new manager was great and very helpful. Please thank her for us.

Donna C.  |  Premières impressions 
Évaluation :
5

Always very friendly and helpful. Been there for about 5 years now and just moved into different size unit. Excellent experience.

david a k.  |  Premières impressions 
Évaluation :
5

Friendly and helpful staff. Took care of all my needs with a smile.

Robert W.  |  Premières impressions 
Évaluation :
4

All in all everything was good. The office staff was extremely helpful and professional. The units are excellently priced and a good value for the money I did have to clean out the unit myself with a battery operated yard blower. There was a lot of dirt on the floor and spider eggs on the walls. On Saturday I had to call the office and ask to have a UHaul truck moved that was blocking access to the unit. The staff was very friendly and cooperative. Merci.

Thomas B.  |  Premières impressions 
Évaluation :
5

Very easy sign up and move in. Staff was very knowledgeable and courteous. The location is convenient.

Nancy S.  |  Premières impressions 
Évaluation :
2

I had reservations for a unit and it wasn't available. Happened twice After I did get a smaller unit out of desperation the hasp didn't match and I had to pry the door to get the lock in. When I came back a couple days later to buy boxes the employee said he didn't know how to take cash. Fairly incompetent employees.

peter d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maryann f.  |  Premières impressions 
Évaluation :
5

Eric from the hightstown office was a life saver. I had storage booked with another vendor and they werent responding to me . Eric quickly set me up with storage and was very helpful. Eric thank you very very very much !

sandhya k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katelyn C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deana s.  |  Premières impressions 
Évaluation :
5

Eric (staff member) was great, helpful, and very patient with explaining the storage options. His demeanor was simply wonderful. Had a great experience visiting this site/location.

Tamar D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTINE G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAMELA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HMC K.  |  Premières impressions 
Évaluation :
4

Cheapest price I could find in the area.

KARL W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dyab K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antoney t.  |  Premières impressions 
Évaluation :
5

Rebecca was very helpful

steven k.  |  Premières impressions 
Évaluation :
5

excellent service, friendly, I always use u-haul, never any problems....

Anthony R.  |  Premières impressions 
Évaluation :
4

The attendant (Jarrid) was accommodating when we returned the truck.

Fernando P.  |  Premières impressions 
Évaluation :
5

The employee was amazing

Devrell R.  |  Premières impressions 
Évaluation :
5

very professional, always helpful and very knowledgeable

STEPHANIE J. H.  |  Premières impressions 
Évaluation :
4

The service was awesome and I will continue to use the Hightstown location in Monroe NJ

Noreen K. P.  |  Premières impressions 
Évaluation :
4

Rick was very helpful and I enjoyed meeting him. I had been a customer twice before at length and that is why I decided to again store at your facility. The room was clean and easily accessible.

Gary W. H.  |  Premières impressions 
Évaluation :
4

Very helpful staff. Moving into a storage unit was effortless. Thanks for the help!

Brian G.  |  Premières impressions 
Évaluation :
4

Rich was a very nice guy, helpful informative took his time to explain everything

Donald R. W.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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