Customer Reviews for U-Haul Moving & Storage of Hightstown

1788 évaluations

979 Rte 33 W   Monroe Township, NJ 08831
(Located between Twin Rivers Dr and Applegarth Rd)

(609) 426-4444

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(609) 426-4444

979 Rte 33 W
Monroe Township, NJ 08831
(Located between Twin Rivers Dr and Applegarth Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN A.  |  Expérience générale 
Évaluation :
3

Still waiting for a copy of the receipt she promised to send so I'm able to submit to insurance company

VINCENT L. 
Évaluation :
3

I called customer service prior ordering the 20 foot truck. I told them specifically that I have 3 bedroom , alot of patio furniture and also have a storage unit that I need to get stuff. The 20 foot is obviously not enough. We had to take 2 trips with the uhaul truck plus get more family and friends who had trucks to help us move out. Alot of waisted traveling time. I wish the person would have been honest and told us to get the largest truck but Im thinking thats just a scam you guys do so you guys can get your customer to pay extra for the mileage. Instead of making our move easy. You guys made it alot harder. Im so disappointed with your customer service.

remy W. 
Évaluation :
5

WAO - BIG BIG THANK YOU TO SHARI OSADACZ!!! You saved the day! So, I booked the uhaul vehicle and arrived on site to learn that the movers whom I hired cancelled at the last minute. Shari was extremely professional and compassionate and immediately provided a number of contacts to hire for the day. Based on that, I was able to get help within couple hours and my move for the day went smoothly. Cannot thank Shari enough for the help. The pick up and return process went smoothly. Highly recommended place - definitely a great service.

Subha M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dharmendra V. 
Évaluation :
4

Hire more staff... When picking up my truck I sat inside for more than 15mins before being helped. This was AFTER I spoke to someone outside who told me someone was already inside who would assist me. There wasn't... However, once I was helped, the experience was quick and w/o issue... When I returned the vehicle, Sharri was outstanding! Courteous, professional, knowledgeable & a delight to interact with. She answered all my questions & was very helpful. Find more ppl like her & get them on the payroll ASAP!

STEVEN K. 
Évaluation :
4

The Van with so many preexisting damages (scratches, dents etc). Tire pressure was uneven (with lights on) making it difficult to drive and very dangerous. I am very disappointed with the condition of the vehicle. This vehicle should not be on the roads, especially wobbling when braking.

MURALI N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR C. 
Évaluation :
5

The manager was amazing and she went above and beyond

jenn B. 
Évaluation :
5

It was smooth sailing from pick up to drop off. Very friendly staff. Antoine was great.

ARNOLD M. 
Évaluation :
2

Only rented our unit for a few months here. First month in a payment was made 2 days after the due date. They placed a notice on our unit even after the payment was made, i was promised a 20 $credit which we never received. Prior to moving out we informed the manager, cleaned the unit and took pictures. We received late notices every week and phone calls. Apparently, the manager never communicated with corporate that we moved out. Someone called me saying we haven't made a payment in "months" when we been out the unit for a whole month already. You can't ever reach anyone when you need help. Lack of communication and a poorly ran staff.

Arman W.  |  Expérience générale 
Évaluation :
5

Good service

GURUSWAMY G. 
Évaluation :
5

Shari Osadacz was so nice and helpful. I dropped off the transporter and the truck separately and on both days she was really friendly and kind and just so wonderful. Quick efficient and nice on both times. I would definitely recommend this location and Uhaul because of Shari. Thanks!

Sau-Ling Y. 
Évaluation :
5

I want to really point out how wonderful Shari Osadacz was in helping me out. She is so kind and such a nice person. I was having so much trouble using the app to check in and she helped me feel better and helped me out. I cannot say how much I appreciated her friendly and kind helpfulness. Thank you for having such a wonderful employee.

Sau-Ling Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PARIVESH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
4

The representative was very helpful. Good customer service. Great job.

VIKASMAHENDRA V. 
Évaluation :
1

Clarity!! I Rented a 10' truck and no idea it did not have a ramp to load. When I called for clarification, The woman I spoke to did not give her name but was extremely rude and nasty! I brought it right back because it was basically useless for me and still was charged full price. (+gas it was a 85 $ride in a old crappy truck for nothing). Never again. I will call a mover even if 3x the price! Will never recommend Uhaul ever!!

Edward C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan R. 
Évaluation :
5

Shari was great and helped me move in and out smoothly and efficiently

Naman R.  |  Expérience générale 
Évaluation :
5

excellent timely service!

Anthony U. 
Évaluation :
5

Excelent.

CARLOS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUISG A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEATRIZ M. 
Évaluation :
5

Very good service , kind staff and good service

FREDDY R. 
Évaluation :
1

You dont have enough staff, waited 45 mins to be taken care of before renting a van.

EDWARD E. 
Évaluation :
5

They need more help and did the best they can on what they have. Very excellent service and awesome workers

RICHARD N. 
Évaluation :
5

Issue with the equipment was likely not the fault of the location I picked up the trailer from. There were stickers on most of the damage that occurred in the past. Seems those items were never fixed.

Joseph K. 
Évaluation :
5

Send a confirmation text or email on the morning of the reservation, even if nothing changed.

ALYSSA H. 
Évaluation :
3

It was difficult to reach the office via phone call, and the calls were often dropped.

Brittani F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darryl G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

manager is the greatest,,, thanks so much

Alberto L.  |  Expérience générale 
Évaluation :
1

I paid for pads, a dolly and a furniture dolly and they were not provided.

Jordana K. 
Évaluation :
3

Contract asked to call location when entering Monroe Township. So I called. No one picked up as it went to the automated system. After hearing all the prompts it said my wait was 19 minutes. I called several times. Last call said my wait was 7 minutes so I held. I arrived 5 minutes later. There were no customers onsite. When I entered the office, it was VACANT. I looked around and looked out the side doors thinking the person went to the truck. When I didn't see anyone, I turned to walk back out. As I was almost at the exit, the woman entered from a side door next to the entrance. If customers are asked to call the drop off location before arriving to save time, the person at the location should AT LEAST have a phone on their person to answer the call so they know if/when a customer is arriving. Otherwise, what is the purpose of telling customers to call when no one is answering or is at the site awaiting the arrival to expedite the return of a truck & equipment?!?!

MIKE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda W.  |  Expérience générale 
Évaluation :
5

Easly accesable, Well Maintain area.. Great Customer Service.

Anthony R.  |  Expérience générale 
Évaluation :
5

The lady at the counter was extremely helpful and nice when we came in to pick up Sunday morning! Merci.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIMARGA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jorge C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bruce L. 
Évaluation :
5

Continue to do an outstanding job as you did today

EDWARD G. 
Évaluation :
5

Everything was excellent. The staff was friendly, attentive and helpful. The location was clean and organized, we could easily find additional supplies we needed for our moving. I would definitely return to this location and recommend it to others.

erik M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADAM M A.  |  Expérience générale 
Évaluation :
5

I especially would love to compliment you on your outstanding employee: Shari Osadacz for going above and beyond all expectations to help us. She is an angel. Our reservation was made online we we had some difficulty with it, the pickup locations and the 24/7 app. We are a little older, so trying to log on via phone to a new website doesn't always go smoothly as one would hope. She took my reservation, got us on our way in time for our movers to show up. Really, U Haul, you should give her a raise. Shes the best U Haul employee I have ever met. I hope she see's this review.

FREDERICK C. 
Évaluation :
5

I placed an order for furniture pads because I was moving very delicate furniture. No one bothered to call or email me that are no furniture pads available. I would have gotten them myself had I known. The furniture was not as protected as I wanted and as a result the aside of my table has been scuffed.

Zoesively V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAN KUMAR J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank R. 
Évaluation :
5

It was a great experience with great customer support. Alex was very patient and helpful.

SCOTT F. 
Évaluation :
4

Possible to checkin, pictures, drivers license, etc before we get to facility.

Aladdin E. 
Évaluation :
4

I can't seem to find anything negative to say about my experience with your company. People very helpful and equipment well taken care of.

THOMAS G. 
Évaluation :
5

Very nice lady!! SMOOTH transaction! In and out! Highly recommended!

LARKESA C. 
Évaluation :
5

I'm unsure where the mix up occurred, but my initial reservation was made to pick up the vehicle at the Bicycle Rack location in Hightstown. However, when I arrived there the location setting told me I was in the wrong place and to go to Monroe. A little confusing, time consuming, and changed the estimation of miles I would be traveling. Obviously not a reflection of this rental location but rather some app concerns.

Katherine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN S.  |  Expérience générale 
Évaluation :
5

Exceptional facility. Have repeatedly utilized

William D.  |  Expérience générale 
Évaluation :
5

While the van was clean on the inside, the windshield was plastered with insects to the point of obscuring view. That required a detour to my home just to clear the windshield before I could continue to my destination.

John G. 
Évaluation :
5

Your manager in charge was very professional and helpful. I would recommend this location for sure.

bob R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MENA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JORGE P. 
Évaluation :
5

heeellllp this crew.. Great tho

ALBERTO L. 
Évaluation :
5

The center manager Shari Osadacz was very accommodating when I came in person after I gave up on the 800 number waiting on line for over 20 minutes. She even gave her card and personal number if I can't get through the 800 number. Great personal service and would highly recommend it. Dyab

DYAB K. 
Évaluation :
2

Have my equipment ready for pickup when I come to pick it up. I ordered a truck and 48 blankets. The app wasn't working so I went inside. There was only one person working due to a staffing issue, and I had to wait there for 45 minutes as she grabbed whatever blankets she could find from other trucks and folded them. She told me right away that she didn't have 48 blankets for me. I made my reservation this past Monday, plenty of time to get the right number of moving blankets. The truck was fine, but I shouldn't have to wait for 45 minutes to pick up what I ordered close to a week in advanced.

DANIEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

Thanks

WILLOL O. 
Évaluation :
5

Always a friendly staff

stephen l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Di H. 
Évaluation :
5

Staff very accommodating and friendly

valerie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
5

Everything was fantastic.

VINCENT C. 
Évaluation :
4

Sales lady forgot to bring out the dolleys that I paid for even though she mentioned that I had paid for them. Thus, I had assumed they were in the truck since she never mentioned anything about bringing them out.

GIHAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY G. 
Évaluation :
5

Shari was excellent.

THOMAS M. 
Évaluation :
5

The woman who took care of me behind the counter was above professional, she was awesome!

JULIMAR S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE S. 
Évaluation :
5

We were very pleased with the service we received at the Monroe UHaul location especially after our extremely disappointing experience at the initial pickup location ( Princeton Airport) where we were unable to pick up our truck since they never left the key and the offices were closed!! Even though this made us lose 1,5 hours on our schedule, Shari O. at the Monroe location (as well as Dawn from your Customer Service call center) did everything they could to make things right for us and provided us with excellent customer service which is indeed rare these days- Kudos to them! Also, we were promised a 50 $rebate on our contract.

MARC S. 
Évaluation :
5

Many thanks to Rosana for great service.

alexander Y.  |  Expérience générale 
Évaluation :
3

please fix the gate,, and STOPPPPPP double booking

Alberto L.  |  Premières impressions 
Évaluation :
1

The assigned return site was an hour drive from the move site. The access drive off of Rt. 33 was completely block by a tractor trailer delivering supplies to the U-haul yard. The attendant did not properly receive the dropped off truck. Instead I was instructed to park it along the curb and leave the keys in the truck. I asked for paper work and was told I was clear and it would be handled. That then cost me two hours of my time on hold when calling customer service to explain that the truck was returned.

ALBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbi-lyn c.  |  Premières impressions 
Évaluation :
3

please fix the gate,, the staff very very professional and helpful,, but please fix the gate

Alberto L.  |  Expérience générale 
Évaluation :
5

Service was fine, but the Uhaul sign is not very noticeable.

JASONGINO M. 
Évaluation :
5

The place was closed by the time I arrived. Not very easy to find the place. It's hidden and not very clear where one is to park.

Mark Y. 
Évaluation :
4

WHY WHY the double booking?, STOPPPPPP WHY WHY the double booking?, STOPPPPPP WHY WHY the double booking?, STOPPPPPP

Alberto L.  |  Premières impressions 
Évaluation :
5

The location was great BUT the experience prior to that was very upsetting - we were set to pick up a truck in Pittsburgh and found out 6:00 the night before that there were no trucks available so we had to pick the truck up in NJ and drive it to Pitsburgh - having said that you did give us a discount and we appreciate that!

Gary H. 
Évaluation :
4

The lady at the desk was very nice and helpful. She was however completely alone and quite over worked. When I went to drop the vehicle off, she said just to give her the key and she will take care of things. When I didnt get the bill, I called the 1-800-go-uhaul number and they said I have to go back to the Monroe location, since the system was showing that I hadnt returned the vehicle. When I went back, the agent explained to me that she was alone and she was trying to catch up. She completed it then. Corrected that I dont get charged for an extra day and finally I had the bill and contract closed. I did have to pay for the extra miles.

RAKESH K. 
Évaluation :
5

Staff was super helpful and extremely NICE and kind at this location especially when I couldn't figure out my contactless pick up ! Thank you!!!

Nelson Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANOJ J. 
Évaluation :
5

nothing

Bryant T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul l.  |  Expérience générale 
Évaluation :
5

Need to clean/wipe the inside of the truck on the dashboard. A bit dirty. And windshield needed to be washed.

BARRY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY J. 
Évaluation :
5

You can have more facilities in vehicle eg backup camera, sensors in mirror. Basic things available in cars now a days. Vehicle did it's job. Driving experience can be improved with such basic features. There are opportunities for improving driving experience.

Vimal P. 
Évaluation :
2

The office attendee was great and extremely helpful. But, I reserved a 15 ft truck and when I arrived I was informed that truck was broken and my only option was a 10 ft. For better customer service I should have been alerted sooner.

Jason P. 
Évaluation :
3

The assistant was helpful and friendly but the computer system caused significant delays to both me and the people in line behind me

BRIAN C. 
Évaluation :
3

Talk with customer to make sure they are renting correct size truck. We had to leave stuff behind. 10 ft truck does not fit average studio apt. More for a dorm room.

Thomas S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SOPHIA K. 
Évaluation :
5

Muy buenos servicios

Gema G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria P.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jae S. 
Évaluation :
1

Women took uhaul from my husband said everything was okay and no charges will be charged , 2-3 hours after drop off they charge my card 83 dollars. I never okayd it and was told I wouldn't be charged.

Eric L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freddy C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
5

Courteous & professional customer service. Vehicle was in excellent condition. I will rent from them again.

FRANK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YONGXIN S. 
Évaluation :
3

I didn't get the vehicle at the time I wanted to.

Karen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene K.  |  Expérience générale 
Évaluation :
5

Rosanna Gambino was super helpful and accommodating, much appreciated!

John H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALLANDOROMALDO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey L.  |  Online Move In 
Évaluation :
5

Ty to Shari and Rosanna for quick and painless process

ro G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom d.  |  Expérience générale 
Évaluation :
5

I moved my items into the one-garage size storage unit and didn't access anything for a year. When I moved out, everything was intact but there was quite a bit of dust, dirt, leaves that had somehow gotten into the unit. Perhaps it's time to install new weather-stripping or whatever needs to be done to stop debris from getting into the units. It was a very pleasant experience. Great customer service upon move-in and move-out. Would use U-Haul again for any storage needs.

sharon k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven K.  |  Expérience générale 
Évaluation :
1

For some reason my unit cancellation is still under review after few months and i still being charged the rental fee and late charges. Noone picks up the phone at the location

Igor V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ABIGAIL D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mitchell w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

manoj kumar s.  |  Premières impressions 
Évaluation :
3

Security gate is not working. Open and accessible to anyone during most of my stay.

carlos a.  |  Expérience générale 
Évaluation :
5

The new manager was great and very helpful. Please thank her for us.

Donna C.  |  Premières impressions 
Évaluation :
5

Always very friendly and helpful. Been there for about 5 years now and just moved into different size unit. Excellent experience.

david a k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rajendra k.  |  Expérience générale 
Évaluation :
5

I was very pleased w the service...on such short notice and very helpful...I will be back in the future plus it was so nice and simple to come and store stuff especially the convenience of being so close...Thank u all Again for all ur help Especially Rosie the Manager on Duty very helpful w today...2/25/21

Gloria D.  |  Expérience générale 
Évaluation :
5

Friendly and helpful staff. Took care of all my needs with a smile.

Robert W.  |  Premières impressions 
Évaluation :
4

All in all everything was good. The office staff was extremely helpful and professional. The units are excellently priced and a good value for the money I did have to clean out the unit myself with a battery operated yard blower. There was a lot of dirt on the floor and spider eggs on the walls. On Saturday I had to call the office and ask to have a UHaul truck moved that was blocking access to the unit. The staff was very friendly and cooperative. Merci.

Thomas B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Igor V.  |  Premières impressions 
Évaluation :
2

All my valuable stuff in the storage unit got spoiled due to water leakage from rain . The unit is not in good condition.

Ramana murthy K.  |  Expérience générale 
Évaluation :
5

Very easy sign up and move in. Staff was very knowledgeable and courteous. The location is convenient.

Nancy S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D.  |  Premières impressions 
Évaluation :
2

I had reservations for a unit and it wasn't available. Happened twice After I did get a smaller unit out of desperation the hasp didn't match and I had to pry the door to get the lock in. When I came back a couple days later to buy boxes the employee said he didn't know how to take cash. Fairly incompetent employees.

peter d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maryann f.  |  Premières impressions 
Évaluation :
5

Eric from the hightstown office was a life saver. I had storage booked with another vendor and they werent responding to me . Eric quickly set me up with storage and was very helpful. Eric thank you very very very much !

sandhya k.  |  Premières impressions 
Évaluation :
5

Hayley Richtman was a god sent, with all the stress I was going through she carmd me down and had me smiling when we were finished. Awesome young lady.

Vito D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria E. K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S.  |  Expérience générale 
Évaluation :
5

Haley and Rosana were awesome to work with! Moving can be a trying time and they made it so easy! Haley called me directly when she noticed that a change I made online for a vehicle pickup resulted in a change of destination for the pickup. They both provided top notch customer service and I just felt that they both really cared! I will always highly recommend this location for storage or vehicle rentals!

Rhona D.  |  Expérience générale 
Évaluation :
5

Very nice. Will use again if needed

Walter S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katelyn C.  |  Premières impressions 
Évaluation :
3

No one ever picks up the phone--so after long hold (20 minutes or longer) I was connected to their central service line, which happened more than twice. Even the central phone staff couldn't help, although they could get hold of the local staff promptly (who for some reason refuse to attend to customer calls) here who required an in-person visit to extend any help!!

Rajesh A. N.  |  Expérience générale 
Évaluation :
5

Great customer service!!!

David S.  |  Expérience générale 
Évaluation :
5

The entire staff at this facility went above and beyond to make my move as painless as possible.

James C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deana s.  |  Premières impressions 
Évaluation :
5

Very nice to deal with. Very fast service

Walter S.  |  Premières impressions 
Évaluation :
5

Eric (staff member) was great, helpful, and very patient with explaining the storage options. His demeanor was simply wonderful. Had a great experience visiting this site/location.

Tamar D.  |  Premières impressions 
Évaluation :
5

I like how easy it was to excess my storage Unit so I could come and go as I please. Plus Hayley was very helpful with all my questions. Thank you so much Peter Heredia.

Peter H.  |  Expérience générale 
Évaluation :
4

There were 3 price increases in less than 2 years. I wasn't happy about that. Otherwise it was fine. My recommendation is to get some climate controlled units added. The moisture created by the weather extremes damaged many of our boxes and created a mold smell.

Susan F.  |  Expérience générale 
Évaluation :
1

First. Using the online tools was excellent. Second the office staff at the site location closes the before the time advertised online. In addition your employee Rosanna Gambino is very nasty, unprofessional, and racist against foreign customers and black women in particular. I witnessed her be nasty for no reason at all to an African woman wit strong accent conerning her bank card not working in your computer system, and another woman of color who was french with her husband that she raised her voice at them and spoke to them both very nasty. For myself, who is also a woman of color from the islands, she began her conversation with me stating that she did not know how I booked the storage unit and that you had none left. I advised her that she was not correct. She acted as if she was doing me a favor with "giving me a month free" when that was a special uhaul was already running then preceeded to charge my card for another month even though the advertisement stated no money was due at the time and all I needed was to move into the unit. Mind you I advised her I already had paid and that a card was on file. She acted like she was the police. She started asking me all types of questions like the name and phone number of someone else(did not say why) I told her my husband who was standing right there. She ignored this and never added him to the account. In addition she took my DMV license and wrote down my license number(which I did not like) and it felt invasive. At one point I had to tell her twice to watch her tone and how she spoke to me and she became very nasty stating that I was the one picking a fight with her and raised her voice at me for no reason. She definitely did not want to wait on us all who were people of color and she definitely was looking to pick a fight at how nasty she handled me, the old lady, and the other couple. She also purposely gave us a unit that was very inconvenient and far to move our stuff into knowing we had three car loads and it was a moving day. Because of her I will never do business with this particular location.

Myriam S.  |  Expérience générale 
Évaluation :
5

The staff is not only friendly but very helpful.

John A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTINE G.  |  Premières impressions 
Évaluation :
5

Had a great experience with customer care and the associates behind the desk I will always recommend friends and family thank you for letting me cheap storage with you guys for about 8 years thank you again see you guys in the future

JERRY R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAMELA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HMC K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katerina M.  |  Expérience générale 
Évaluation :
5

thank you!

Peter H.  |  Premières impressions 
Évaluation :
5

Rosemary is wonderful. She goes out of her to help. Very kind and professional.

Rina L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P.  |  Expérience générale 
Évaluation :
5

The lady very nice, good job

Jose M.  |  Premières impressions 
Évaluation :
4

Cheapest price I could find in the area.

KARL W.  |  Premières impressions 
Évaluation :
5

I rented a truck and a short term storage unit with Rosanna who was fabulous! She was super efficient, friendly and patient with my requests. When I got to the unit, there was no lock on the door and a gouge in the wall, though this was minor compared to the superior experience I already had with Rosanna. This was the cleanest and friendliest UHaul I've ever experienced.

dyana r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dyab K.  |  Premières impressions 
Évaluation :
5

Good location and easy access to my stuff.

Christopher H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antoney t.  |  Premières impressions 
Évaluation :
4

I was a little disappointed that the 20x20 which I reserved was not available. The service person did get me 2 20x10s that were reasonably close and gave me the first months fees free.

Brian W T.  |  Premières impressions 
Évaluation :
3

Customer rep was short and dismissive in attitude. Was not personable

keisha m.  |  Premières impressions 
Évaluation :
5

Rebecca was very helpful

steven k.  |  Premières impressions 
Évaluation :
5

excellent service, friendly, I always use u-haul, never any problems....

Anthony R.  |  Premières impressions 
Évaluation :
4

The attendant (Jarrid) was accommodating when we returned the truck.

Fernando P.  |  Premières impressions 
Évaluation :
5

The representative was very helpful and knowledgeable

Joseph J. B.  |  Premières impressions 
Évaluation :
5

The employee was amazing

Devrell R.  |  Premières impressions 
Évaluation :
5

very professional, always helpful and very knowledgeable

STEPHANIE J. H.  |  Premières impressions 
Évaluation :
4

The service was awesome and I will continue to use the Hightstown location in Monroe NJ

Noreen K. P.  |  Premières impressions 
Évaluation :
4

Rick was very helpful and I enjoyed meeting him. I had been a customer twice before at length and that is why I decided to again store at your facility. The room was clean and easily accessible.

Gary W. H.  |  Premières impressions 
Évaluation :
4

Very helpful staff. Moving into a storage unit was effortless. Thanks for the help!

Brian G.  |  Premières impressions 
Évaluation :
4

Rich was a very nice guy, helpful informative took his time to explain everything

Donald R. W.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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